Member Service Counsellor With over five million Members, CAA is one of the largest; most trusted and respected consumer‐based organizations in Canada. In addition to being the preeminent Auto Club in the country, CAA is also one of Canada’s largest leisure travel agencies, is a leading provider of insurance products and offers Members an outstanding savings and rewards program. Based in Atlantic Canada, CAA Atlantic has more than doubled in size in the past 10 years and now counts more than 185,000 Members in all 4 Atlantic Provinces. CAA is currently seeking a Full Time Member Service Counsellor for the St. John’s NL region. The Position: This blended position is primarily responsible for providing services to Members and clients by assessing their needs to determine the best possible solution through the sale, service or referral of appropriate CAA products or services. Critical to this position is a complete knowledge of CAA Membership and all CAA products, services, Member benefits. This position is also responsible for assessing clients’ needs and to provide travel solutions within North America through the delivery of appropriate CAA products and services. Major Accountabilities/Responsibilities: 
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Provide exceptional sales and service delivery Assess Members’ needs and facilitate solutions by offering the most relevant products and services Accurately complete Membership, product and service transactions in a timely and confidential manner Identify opportunities to intercept and provide Members with direction as they enter premises, enhance Members existing service, upgrade Membership level and refer Member to other CAA businesses Facilitate awareness and participate in CAA’s Advocacy and Community Services events as required Facilitate sales, renewals, service and information relative to Membership Contribute to Membership growth and retention Providing domestic travel information to individuals regarding destinations, transportation and accommodation options/travel costs and recommend products Assessing needs of individual clients and counseling the clients’ accordingly to the most suitable travel product or service. 
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Reserving the components of a trip and to advise on, and issue ancillary items such as Traveler’s Cheques, travel insurance, etc. Calculate clients’ bills for travel services purchased, including taxes and discounts Providing exceptional sales and services Consistently utilizes all components of the company’s sales management system Attend staff meetings/seminars outside normal branch hours A successful candidate will possess: 
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A high school diploma Knowledge of North American travel products, destinations and services We are looking for someone with: 
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Strong communication skills (written, oral, and listening) Understanding of sales and service techniques Attention to detail Ability to obtain, analyze and filter information about destinations A strong customer service focus Multi‐tasking abilities Interest in continuous learning Flexibility and enthusiasm Excellent listening and communication skills Qualified applicants are invited to submit a resume, in confidence, by August 31st, 2012 to: CAA Atlantic 55 Kelsey Drive St. John's, NL A1B 5C8 Fax: 506‐649‐6890 Email: [email protected] Reference #: CAAMSC‐0831 Only successful candidates will be contacted for an interview. No telephone calls please.