Page 1 of 35 PLANNING AND ENVIRONMENT COMMITTEE REPORT Agenda Item 5.3 6 September 2005 PARKING METER PLAN 2005 - 2010 Division Assets & Services Presenter Haig Poulson, Principal Engineer - Traffic Engineering Purpose 1. To seek endorsement of a Parking Meter Pla n 2005 – 2010 (Plan at Attachment 1) that sets out a strategy for the future management of parking meter assets. Recommendation 2. That the Planning and Environment Committee adopt the ‘Parking Meter Plan 2005-2010’ and note that annual funding allocations will be subject to normal budget considerations. Key Issues The need to reduce the number of different types of machines 3. The Plan recommends that Council upgrade its existing parking meter stock to allow for credit card payment and remote access to data. None of the machines currently have this capability and not all are capable of being retrofitted with the necessary technology. A lesser number of parking meter types makes it easier for motorists to use parking meters. Maintenance staff also benefit because they are only required to understand the operations of a smaller range of machines. The Plan sets out design parameters to guide future parking meter purchases. The need to plan to take advantage of new technology 4. Technology now exists to allow for real time reporting of non-functioning parking meters; establishment of a real time audit trail and for payment to be made by credit card. All of these advances would improve motorist compliance levels. By not adopting these technological advances, Melbourne will fall behind other cities in use of modern parking meter technology. The need to improve compliance (appropriate payment made) 5. Surveys conducted by the Engineering Services Group indicate that compliance with ticket machines is at 94%. For multi-bay meters this drops to 84%– ie approximately one in five people using a multi-bay meter are not paying or not paying correctly. The introduction of new machines that take advantage of the latest information on ways to communicate effectively with motorists will improve compliance. The Plan also recommends that a survey be undertaken to obtain motorist views on current parking meters and operations. This survey will also be used to gain motorist views on how to make using parking meters easier. The need to widen coverage 6. The intention is to widen the coverage of metered spaces where a higher level of enforcement is required to ensure appropriate turnover levels are achieved. The ever-rising demand for on-street parking spaces requires the introduction of contemporary management techniques (such as parking meters) to ensure reasonable compliance occurs. 2 Page 2 of 35 Finance 7. This Plan contains no specific financial undertakings although the report notes that in the current financial year the budget for new parking meters was $500,000. Revenue from parking meters is expected to be $26.7M in the 05/06 financial year. An asset renewal plan will be developed in preparation for the 06/07 budget deliberations. Legal 8. Section 207 of the Local Government Act 1989 (‘Act’) provides that, subject to the Road Safety Act 1986, the powers of Council include the specific traffic management powers set out in Schedule 11 of the Act. Sustainability 9. The installation of technology, such as wireless to connect parking meters to a remote modem would modernise the system and improve the communications technology used for managing onstreet parking. Background 10. Parking meters are a major asset group. The City of Melbourne manages 30,000 on-street car parking spaces within the municipality with 12,000 of these spaces being fee parking spaces managed by 4,000 parking meters. 11. There are currently 19 types of parking meters manufactured by eight different companies in operation within the municipality. Some of these are single bay or dual bay meters whilst others are multi-bay or ticket machines. 12. In Melbourne, all on-street parking within the CBD is metered parking except for pick-up/set down areas, disabled bays, taxi ranks, bus stops and loading zones. Parking meters are used in the CBD and the peripheral areas adjacent to the CBD (ie. where parking is at a premium) to facilitate short term parking. They have also been introduced in areas where long term commuters previously parked free of charge. 13. The City of Melbourne has also introduced parking meters in selected high demand residential streets (where permits apply). Streets that have had meters installed are McArthur Place, Coventry Street, The Avenue, streets abutting Powlett Reserve, Gordon Street, Bowen Crescent and Bromby Street. Parking meters will shortly be installed in Wells Street and Dodds Street. Attachment: 1. Parking Meter Plan 2005-2010 2 Page 3 of 35 Attachment 1 Agenda Item 5.3 Planning and Environment Committee 6 September 2005 CITY OF MELBOURNE PARKING METER PLAN 2005-2010 DRAFT Page 4 of 35 INTRODUCTION 1. The Parking Meter Plan provides strategic direction in parking meter asset management and operations over the next five years. The Plan documents the current practices used by Council and sets out management strategies and implementation guidelines to manage fee parking into the future. 2. The Plan identifies best practice in parking meter management and addresses the following issues: o o o o o o rationalisation of the type and numbers of parking meters; a path to the upgrading of parking meter assets; the introduction of new technologies; measures to improve compliance; safety issues; the geographical placement of meters. 3. Issues concerning fee parking itself such as the level of fees and charges, the relative expense between on and off street parking and the hours to which fee parking should apply are not addressed in this Plan. The operation of the Parking Guidance System is also not addressed. These issues will be the subject of a separate body of work. Parking Meter Plan – 2005 – 2010 Page 5 of 35 VISION & OBJECTIVES Vision 4. To manage the on-street parking stock using state of the art technology to ensure that meters are user friendly, provide flexible payment options and help to ensure optimum turnover. Objectives 5. To provide a basis for decision- making in the areas of procurement, inventory, asset management (including replacement) and location. 6. Support a high level of compliance by; o o o ensuring a turnover of parking in areas where the availability of short to medium term parking is important; contributing to the operation of an efficient and functioning car parking management system; contributing to the operation of a safe traffic management system. Parking Meter Plan – 2005 – 2010 Page 6 of 35 BACKGROUND 7. The City of Melbourne manages 30,000 on-street car parking spaces within the municipality with 12,000 of these spaces being fee parking spaces managed by 4,000 parking devices. 8. Metered spaces generally operate from 7.30am to 6.30pm Monday to Friday, Saturdays from 7.30am to 12.30pm with no restrictions applying on Sundays or public holidays. Table One - Summary of Parking Bays and Control Devices No. of Parking Meters Area Number of Bays (approximately) Within CBD 1,579 3,000 Outside CBD 2,369 9,000 Total 3,948 12,000 9. There are currently 19 different types of parking meter devices in use within the City of Melbourne and 8 different brands of machine. Revenue 10. In the 2004/05 financial year, the City of Melbourne received approximately $20.1 million in income from parking fees. 11. The 3,948 parking meters have an estimated current asset value of $4.9M. (See Appendix B). Many of the older meter types have depreciated significantly. The asset depreciation schedule can be misleading because it groups all machines by brand regardless of age – ie. there are some machine brands where more than one model has been purchased across a spread of years. Parking Meter Plan – 2005 – 2010 Page 7 of 35 Expenditure Table Two – Financial Expenditure on parking meters Year 2000/01* 2001/02 2002/03 2003/04 2004/05 * This money was redirected from investment funds Expenditure ($) 1,776,000 450,000 200,000 200,000 $500,000 12. There are two service provider contracts associated with parking meters. These are the ‘Maintenance of Parking Devices Contract’ recently let at a year one cost of $1,067,399 and the ‘Coin Collection & Banking Contract’ recently let at a year one cost of $760,000. The City of Melbourne – Strategic Framework 13. City Plan 2010 is largely silent on parking meter management however it emphasises the need to deliver quality services that are responsive to business and community expectations, demonstrably cost-effective and subject to public accountability. 14. The City of Melbourne’s Transport Plan 2003 – 2006 states that “the City of Melbourne has a commitment to providing flexible and responsive parking that balances the needs of commuters and short-stay parkers. This requires reliable information on parking availability; continued regulation of the supply of commuter parking; development of more short-stay off- street facilities close to relevant areas; and reviews of parking precincts and resident parking needs/schemes”. (p15) 15. The “Carlton Parking Strategy – Consultation Feedback and Recommendations”, 29 April 2004, set out a policy for the implementation of parking meters in residential areas which stated that Council would adopt a policy of installing parking meters for non permit holders in high use and residential areas where: o o On-street parking occupancy is greater than 90% and is approaching 100% capacity across significant periods of the day or week; and / or; There is evidence that non-resident vehicles are frequently overstaying the permitted time limits. 16. The recommendations and pathways put forward in this Strategy are consistent with this strategic framework. Parking Meter Plan – 2005 – 2010 Page 8 of 35 BEST PRACTICE TRENDS IN PARKING METER SYSTEMS 17. Internationally, best practice parking meter systems and management comprises the following components: o meters that accept a variety of different payment systems. These include phone payment, ‘smart card’ payment, credit card payment as well as coins. The international trend is towards use of ‘smart cards’ that are linked to one particular provider who manages their provision and distribution. This is a digitally encoded card which is loaded with monetary value for payment for parking. Systems using smart card technology usually also allow for coin operation but it is uncommon for smart cards to operate in conjunction with credit cards – many cities (eg. San Diego, Seattle, London) are choosing to use one or the other. Smart cards also commonly operate in conjunction with the purchasing of other goods; o operation of a remote parking meter management system. These systems allow remote access through two-way communication with a base station that can track and audit machine operation. The information made available includes parking usage data, maintenance management, credit card verification data and performance assessment. o operation of equipment that informs regulators when vehicles are parked at expired meters. This includes bay sensing information that informs the centrally operated system when a vehicle is at an expired meter and use of CCTV; o parking meters that are made from stainless steel and virtually vandal proof because they are resistant to oxy-acetylene and drilling. The outer shells are formulated to resist chipping, scratching and fading; o parking meters that allow for the unlocking of coin boxes through use of electronic meters. This system is gradually replacing hand-held mechanical keys. Electronic, hand held devices can also be programmed to only unlock certain meters on certain days providing added security. 18. Newer technology includes devices that can be displayed in vehicle windows that can be used to select a parking zone, length of stay and payment amount. Payment is made by linking the device to smart card or credit card technology. On returning to a vehicle, the device is switched off. Similar technology is being used with cellular phone access to parking meter payment. 19. International cities that are moving towards current best practice in parking meters include San Francisco who in 2004 replaced 23,000 parking meters with meters allowing for multiple payment options, remote computer data and electronic coinbox operation; 17 credit card parking meters have been introduced in Westminster with the rest of London to be fitted with this technology over the next 18 months. The system will be linked to a remote computer system. Parking Meter Plan – 2005 – 2010 Page 9 of 35 20. In Australia, the City of Fremantle will introduce a ‘cashless’ parking meter management system in December 2005. Users register for the service by providing their mobile number, vehicle details and pre-paying a credit (about $20) and are then issued with a bar-coded windscreen sticker for their vehicle. Accounts be can set up and re-charged over the phone, on the Internet or at authorised newsagencies and service stations – people can use their credit cards or buy pre-paid vouchers at these authorised agents. The City of Sydney will shortly install Solar-powered parking meters capable of accepting credit cards and payment via mobile phone. This system is already in use in North Sydney. The technology will also allow motorists to receive an SMS message on their mobile phone warning them their parking has almost expired. Parking Meter Plan – 2005 – 2010 Page 10 of 35 THE WAY FORWARD 21. A number of issues impact on the ability of the City of Melbourne to meet the vision and objectives of this Plan. These are discussed below. Inventory management – the need to rationalise the number of machines and the number of brands 22. There are currently 19 types of parking meters manufactured by eight different companies in operation within the municipality. The number of machines needs to be reduced. The benefits of rationalising the number of parking meters are: o Ease of use varies between different machines . Each machine has different instructions and different configurations. Some of the older machines lack the open front and ease of use associated with later issue machines; o Maintenance requirements. A limited stock of machines makes it easier for parts to be kept and for repair staff who only need to understand the workings of a limited number of machines; o Ease of cash handling. Staff involved in collecting money from machines can be trained in the use of less machines and it is easier and cost effective to institute collection improvements if there is consistency in machine response. 23. One option is to base future purchasing upon an Expression of Interest process whereby a limited number of companies who can supply the required product will be identified and new machines purchased from within this number. 24. The trend within parking meter use has been to move away from single or dual head devices (except in centre of road applications) towards multi-bay and ticket machines. This is mainly because they take up less space in the public domain and less machines performing the same function makes cash collection more streamlined. It is also likely to reduce maintenance costs because there are fewer machines. 25. The number of machines in use will continue to decrease as rows of older, single bay meters are replaced. Single head meters should be gradually phased out of the municipality. Dual head meters in centre of road applications can also expect to eventually be updated and rationalised further reducing the numb er of different machines. Although older single/dual head meters are mechanically sound, some of the casings are rusting affecting the appearance of the meters. Ticket Machines versus Multi-Bay Meters 26. Over the past ten years, the City of Melbourne has continued to buy both multi-bay meters and ticket machines. Generally, ticket machines are purchased to operate in situations where there is a long unbroken line of parking bays whilst multi-bay meters are used where there are a grouping of between two and eight spaces located near the meeting. Motorist satisfaction surveys suggest that some people, especially the elderly, can be confused by multi-bay meters. This relates to two aspects – the functioning of the buttons where motorists must continue to push the same button until Parking Meter Plan – 2005 – 2010 Page 11 of 35 the relevant parking bay information is displayed and the use of road markings that indicate in which parking bay a motorist is located. This confusion has led to some motorists not paying at multi-bay meters. Sometimes, line marking on parking bays has been placed incorrectly which adds to the confusion. The City of Melbourne must continue to be vigilant in checking service provider work in this area. 27. Ticket machines are better known to the public and have a simple operation. The newer ticket machines are streamlined and more aesthetically pleasing than the conventional ‘bulkhead’ machines currently in use in parts of the municipality. Because ticket machines have the capacity to serve longer rows of vehicles, less of them are required in any given street. The downside of their use is that if one is out of use, ma ny more parking spaces could be affected (ie. if there is not another ticket machine nearby) than the two to eight located near a multi-bay meter. 28. Motorists using ticket machines must leave their car to pay and then make a second trip back to the car to place a ticket on the dashboard. In this respect, multi-bays are easier to use because only one trip is required. Ticket machines also generate a ticket that can be littered. This ticket is currently made of polypropylene (plastic). This material is not readily degradable and tickets have been found in City of Melbourne waterways. 29. Even though purchasing a ticket can be easier with multi-bay meters because there is less distance to travel from the meter to the car, according to enforcement staff there is not a marked difference operating with either type of machine. A ticket machine provides a motorist with a ‘receipt’ to prove when they paid for a ticket. This can provide evidence when the length of parked time is queried by enforcement staff or when company reimbursement is required. 30. In conclusion, both ticket machines and multi-bay meters should be purchased as part of the current asset stock. Whilst there are positives and negatives about both machine types, they each fulfil a different function on the street. The potential for litter with ticket machines receipts must be resolved whilst the higher downtime for multi-bay meters should also be addressed. Recommendation One- that the number and type of parking meters be consolidated with future parking meter purchases confined to a choice between a reduced number of ticket machine and multi-bay meters. This should be resolved through an expression of interest process. Parking Meter Plan – 2005 – 2010 Page 12 of 35 Design Parameters for the Future Purchase of Parking Meters 31. The following design parameters have been established to guide future parking meter machine purchases: o Delineate choice of machine according to the number of parking spots using the following formula: § § § purchase guidance (1). Purchase ticket machines instead of multibay meters where there is a continual run of more than eight parking bays with the same tariffs/ conditions (ie. ‘continuous run’ means where the parking bays are not for example, broken by a roadway, loading zone or taxi rank). ; purchase guidance (2). Purchase multi-bay meters instead of ticket machines where there is a continuous run of between three and eight parking bays with the same tariffs/ conditions. This applies unless there are already adjoining ticket machines in the same block and same side of the street. In this case, ticket machines should continue to be used even if the metered spaces are less than eight in number but greater than two; purchase guidance (3). Purchase single or dual head meters where the parking bay is a single or double space only (ie. is broken by a roadway or different tariff/ conditions) or the bays are located at centre of road and safety dictates that multi-bay meters and ticket machines are not suitable. o Grouping. Group machine types in like geographical areas wherever possible. This assists maintenance and coin collection as well as providing consistency for motorists. For example, under this scenario, collection staff can send a van out with six of one type of coin box knowing they will all be reasonably full rather than potentially having to separately visit one different machine in the immediate locality later because of its operation is less full. Motorists are assisted because if they park regularly in the same area they can safely get used to the same or a similar operation; o Complement streetscape aesthetics. Machines should be streamlined in shape so as to take up less room and wherever possible offer coverage across several bays. They should be grey in colour. This provides for a less obtrusive presence and machines are more likely to blend into the streetscape; o Promote ease of use for motorists. This includes the provision of clear instructions for use and the backlighting of meters so as information can be easily accessed during the early evening hours. There is some evidence to suggest that motorists find ticket machines easier to use than multi-bay meters. This must be balanced against other design criteria. Customer confusion regarding multi-bay meters highlights the need for clear, precise instructions on the machines. Improved customer service through technological advancement is addressed elsewhere; Parking Meter Plan – 2005 – 2010 Page 13 of 35 o Purchase similar machine types. Following initial machine type rationalisation, there should be no more than two different brands of ticket machines and two different types of multi-bay meters on the street. o Utilise remote technology capability. All new machines to have the capacity to be immediately linked to a remote computer network that provides audit information and informs the network whether or not the parking space is occupied (ie. bay sensing technology); o Utilise credit card capability. All machines to have the capacity to receive credit card payment as well as all coins of 10 cent denomination and above. 32. These parameters are based on the assumption that there is room on the footpath for both ticket machines and multi-bay meters in all situations. In the past, some ticket machines have been too large to fit on narrower footpaths. With new streamlined ticket machines now available, this should no longer be an issue. Recommendation Two – that the design parameters outlined above be used to guide future parking meter purchases. Parking Meter Plan – 2005 – 2010 Page 14 of 35 The Need to Utilise New Technology - Payment Method 33. The use of coins is currently the sole method of payment used by the City of Melbourne for on-street fee parking despite the growing use of cards within society. A broader payment technology is in fairly common usage - for example, off-street parking pay stations and public transport ticket machines combine the use of coin, note and credit card payments. Twelve parking meters that are capable of accepting credit card, mobile phones and coin payment were recently installed in the Docklands precinct. Other municipalities in Australia (eg. City of Sydney, City of Fremantle) have installed parking devices offering similar payment options. 34. Enabling credit card usage in parking meters requires the following steps to be undertaken: o o o o obtain merchant agreement with the relevant banks; arrange for reconciliation of the transactions with banks so as money is made available to the City of Melbourne; have the parking meters installed with relevant technology including card readers; arrange for reconciliation of the transactions with banks so as money is made available to City of Melbourne. 35. Use of mobile phones involves making payments which could be added onto a standard mobile phone bill or alternatively deducted from a prepaid amount when calling a particular number shown at the parking meter. This system also has the ability to send a short message signal to a mobile phone warning if the designated time at a parking meter is about to expire. 36. Over the next five years, the City of Melbourne should aim to install credit card payment capacity on all machines in the CBD that have credit card capability (this includes most current machines except the single and dual head parking meters). The City should reassess the possible use of mobile phone technology and smart card technology for parking meters at a later time. Recommendation Three- That all parking meters purchased in the future have state of the art payment technologies. This shall include the capability for flexible payment options such as credit card payment. Recommendation Four – that advances in mobile phone technology and smart card payment for parking meters are monitored over the next two years and its applicability for City of Melbourne parking meters is re-assessed at that time. Parking Meter Plan – 2005 – 2010 Page 15 of 35 The Need to Utilise New Technology - Communications 37. Computer based communication systems are currently available for installation into parking meters. This system operates through payment of a licensing fee allowing access to parking information through password protected Internet access or a password protected window based platform. An intelligent communication system involves the use of wireless technology whereby machines are linked by radio frequency to a base computer. This system is largely enabled by a series of modems. 38. This system offers a number of important benefits including: o the presence of real time notification alarms to a central control room informing of maintenance requirements, machines not working and machines vandalism and break- ins; o an interface that allows for on-line credit card authorisations; o notation of every payment whether by coin, note or card including date, time, payment method and amount; o the flexibility to remotely vary car parking fee rates – eg. if special rates applied during an event these could be applied with the machine reverting back to regular rates afterwards; o the ability for pin numbers or vehicle registration numbers to be displayed on tickets or pin numbers inserted into machines. (ie. this type of technology could be useful in resident areas where exemptions may be required for local residents). 39. The introduction of this technology would eliminate the need for routine maintenance checks and assist with further reductions in machine downtime. It would also allow for more complete auditing checks of moneys collected from the machines. This technology offers significant efficiencies and cost savings to the City of Melbourne and should be utilised as soon as possible. 40. The technology to include an audit capability whereby parking officers can remotely discern if a car is parked illegally is also available. The applicability of this technology for the City of Melbourne’s parking system should be reviewed. 41. Another communication device requiring further investigation is the use of electronic handheld devices that open parking meters. These are used as an alternative to the mechanical use of keys. The devices offer improved security because they remove the possibility of keys being lost and allow access to parking meter coin boxes to be limited to particular pick up times. Recommendation Five – That all newly purchased parking meters parking meters incorporate remote based technology and that all existing parking meters in the CBD be upgraded to accept remote based technology. Recommendation Six – That the applicability of bay sensing technology be reviewed for inclusion as part of remote communications technology. Parking Meter Plan – 2005 – 2010 Page 16 of 35 The Need for Strategic Asset Replacement 42. The current approach to replacing ma chines involves assuming that each has a life cycle of about ten years and then replacing as many of the oldest machines as funds will allow. A more strategic response is required that will make an individual assessment for each machine type - especially if the advantages of new technology are to be realised. 43. A life cycle analysis has been undertaken of each type of machine which indicates that most devices have a useful life of about seven years. This does not mean they cannot still be used after this time however it is likely that with advances in technology and machine presentation and design, they will have become obsolete. 44. The life cycle approach to parking devices has taken account of the following factors: o Manufacturing obsolescence. Some machines that have reached or are nearing the end of their useful life in terms of functionality (ie. size, shape of machine and user friendliness) or because they are no longer produced; o Serviceability / maintenance costs. Some machines have higher maintena nce costs than others; o Ability to be linked to technology upgrades. Some devices are not able to be connected to communications or multiple payment option technology; o Financial depreciation. This involves an assessment of the total annual revenue collected by the machine relative to the depreciation and maintenance costs. 45. The results of the life cycle analysis on the next page. Recommendation Seven – That the outcomes of the life cycle analysis of parking meters be used as a guide to future inventory replacement. Parking Meter Plan – 2005 – 2010 Page 17 of 35 Table Three - A life cycle assessment of fee parking devices (courtesy GTA) Criteria Machine Type Obsolesce nce Service/ Maintenance Modular Construction Partly – not capable for mobile phones, notes and communications. POM APM Still Produced $110 - $140 over 10 year life Reino Multi Bay Still Produced $700 - $1200 over 10 year life Duncan Meter Duncan Eagle Meters Still Produced, Duncan EMM not produced $90 - $140 over 10 year life Yes Generally No – with exception that Duncan Eagle can cater for credit card. Calc Life Overall Comment 6.9 6 years Reached end of life cycle – particularly with only part modular construction. 5 (av) 4 years Reached end of LC – requires upgrading 7 years Hold – eventually replace with Duncan Eagle 2100 which is capable of technology use. Age (yrs) 4 (av) Focus Multi Bay Older version not produced, newer version available $600 – $1000 over 10 year life Partly – not capable for mobile phones and notes. 3 4 years Reached end of life cycle – particularly with only part modular construction and maintenance record. Telkor Multi Bay Not produced $600 – $1000 over 10 year life No 8 4 years Reached end of life cycle Replace. Focus Ticket Machines Older version not produced, newer version available $900 – $1600 over 10 year life Partly – not capable for mobile phones and notes. 4 4 years Reached end of LC particularly with only part modular construction replace. Cale Ticket Machines Older version not produced, newer version available $750 – $950 over 10 year life Yes 8 6 years Reached end of LC replace. PSA Ticket Machine Older version not produced, newer version available $800 – $1200 over 10 year life Partly – not capable for mobile phones. 3 4 years Reached end of LC particularly with only part modular construction – upgrade when practical. CHS Global Still Produced $800 – $1100 – over 10 year life Yes 2 6 years Keep Parking Meter Plan – 2005 – 2010 Page 18 of 35 The Need for Improved Compliance 46. Effective operation of fee parking depends upon a high level of compliance. There is a strong causal relationship between compliance and an effective, user friendly system of parking meters. 47. Surveys conducted by the Engineering Services Group indicate that compliance with ticket machines is at 94% but that this drops to 84% for multi-bay meters – ie. one in five people using a multi-bay meter are not paying or not paying correctly. According to the Parking & Traffic Branch at City of Melbourne, most motorist confusion about parking meters relates to multi-bay meters. 48. The lower compliance rates for multi-bay machines can be partly attributed to the fact that some people find use of the machines confusing. The confusion around the use of multi-bay meters arises from people being unsure which bay corresponds to their vehicle. This can be due to not reading the arrow direction correctly (ie. as written on the pavement). This circumstance also arises when a multi-bay meter is placed between two lots of bays. This can leave the motorist unsure as to which meter applies to which group of parking bays. 49. Compliance will be improved through the introduction of new machines that take advantage of the latest information on ways to communicate effectively with motorists. Other steps are also required to assist motorists using multibay meters to better understand which bay relates to which meter. One option is to mark each bay in a given block with consecutive numbers – ie. instead of stopping after the ‘6’ bay and resuming numbering, continue with ‘7’ through to say ‘30’ or longer. This would avoid a situatio n developing where a multi-bay meter is located between two identical sets of numbers. However, double numbers are likely to be harder for motorists to remember. At the very least, a marker should be placed on kerb that links each parking bay number to the number of the multi-bay meter. This arrangement works well in Queensland. Recommendation Eight – that signage be placed on the kerb linking each marked parking bay space to the correct multi-bay machine number. Recommendation Nine – That a survey be undertaken to obtain motorist views on current parking meters and operations. The survey shall include motorists parking in CBD and non-CBD locations. Parking Meter Plan – 2005 – 2010 Page 19 of 35 The Installation of Parking Devices in Other Locations 50. Parking meters have been installed in targeted residential streets because they exhibited high parking demand and existing resident parking restrictions were not providing enough protection for residents and visitors to the immediate locality. As a matter of policy, the City of Melbourne no longer installs permit zones in residential areas. This is because residents only parking or permit zone parking is considered too restrictive and excludes non-permit holders from using the same resource. 51. With the change of policy, the installation of parking meters is the only concrete way of dealing with parking demand problems in residential areas. Surveys undertaken in areas where parking devices have been installed have indicated reduced occupancy rates by non-permit holders of approximately 20%. This has improved resident accessibility to heavily occupied parking spaces. It is likely that other residential areas will be similarly treated in the future as the need arises. 52. Over the next five year period, there is likely to be further expansion of parking meters into residential areas as the need arises. 53. In the longer term, the City of Melbourne should develop an index that lists a set of pre-determined criteria that would need to exist in any given area for parking meters to be installed. These trigger points would assist the City of Melbourne to determine when parking meters are likely to be required. The index would include factors such as population size and projected increases, extent of commercial/ retail activity, degree of resident/ commercial activity, the presence or otherwise of major people attractors and social needs such as the presence of hospitals and child care centres. Recommendation Ten – That an index be developed that will, through a series of indicators, allow the City of Melbourne to determine if a case exists for the installation of parking meters in any given area . Recommendation Eleven – That the City of Melbourne continue to install new parking meters in residential and commercial areas as the need arises. Parking Meter Plan – 2005 – 2010 Page 20 of 35 Centre of Road Parking 54. There are a number of places in the CBD and the wider municipality where centre of road parking exists. These areas are usually served by single or double-headed metres located next to vehicles. This is because it is assumed that pay stations need to be located close to the parking space for safety reasons and that it is unreasonable to expect people to have to cross the road or walk along the middle of a road to access a meter. 55. These constraints effectively eliminate the opportunities to utilise multi-bay fee machines or ticket machines at centre of road. This is inefficient because the meters are mounted on concrete pedestals that can impede motorists when parking. It also limits asset replacement possibilities. For example, the POM/APM meters currently used at centre of road cannot be fitted with remote communication software. . 56. One option is to trial the installation of kerbside ticket machines at some centre of road applications outside the CBD where there are less cars travelling past. The difficulty with this approach is that motorists are still required to cross the road up to four times (ie. they have to return to their vehicle to put a ticket on the dashboard). Everytime a person crosses the road they are putting themselves at risk. Disabled people and people with prams are particularly disadvantaged from a safety point of view. The same problems arise with replacing single/dual head meters with ticket machines located in the centre of the road – generally, there is no safety buffer for motorists forced to walk at the back or front of cars to obtain a ticket. 57. Despite these potential safety problems, the broader use of parking meters at centre of road locations should be reviewed and possibly alternatives trialled in some locations. In the longer term ‘virtual parking’ may provide an opportunity for centre of the road fee parking. Recommendation Twelve – That the use of single/double head meters at centre of road locations instead of kerbside ticket machines and centre of road ticket machines be reviewed and new options explored. Parking Meter Plan – 2005 – 2010 Page 21 of 35 IMPLEMENTATION 58. An Implementation Plan will be developed to guide expenditure over the next five years. The Plan will take account of the results of the survey outlined in Recommendation Nine. All purchases over the next five years will be made in accordance with the design parameters specified in this Plan. This first five year plan will involve replacement of ticket machines and multi-bay meters only (ie. Duncan and POM machines will remain in place for the next five years). The five- year plan must take account of installation costs and removal costs. 59. The implementation schedule is consistent with the asset replacement schedule outlined in paragraph 45. It will aim to achieve the following outcomes: Short Term – 1 to 2 Years o o purchase new parking meters to replace the following: § all Telkor multi-bay meters in the CBD ( 116 in total); § the one Cale ticket machine in the CBD; § all older Focus multi-bays meters in the CBD ( 7 in total); install new parking meters in selected residential and strip shopping areas as required. Longer Term – 3 to 5 Years o replace some of the older Reino machines parts to bring them up to the most modern standard; o link the whole of the CBD to a remote computer system that is likely to be web-based and that can track and audit parking information; o install credit card functionality in all multi-bay meters and ticket machines in the CBD; o establish a system and process that allows for credit card payments to be made from all multi-bay meters and ticket machines in the CBD; o develop an Expression of Interest process, that identifies a set number of companies who can supply a required product and only purchase new machines from within this number; o install new parking meters in selected residential and strip shopping areas. 60. The Duncan Eagle and APM/ POM meters will be retained at centre of the road areas until the safety and efficiency of alternatives can be measured. Parking Meter Plan – 2005 – 2010 Page 22 of 35 A subsequent five year plan 61. A subsequent five-year plan will aim to achieve the following outcomes: o Replacing older Reino multi-bay and ticket machines outside the CBD; o Retro-fitting newer Reino multi-bay and ticket machines outside the CBD with credit card capability and link these to a remote computer system. o Linking parking meters outside of the CBD to remote computer systems and credit card capability; o replacing Duncan Eagle machines outside of the CBD and not at centre of road with multi-bay meters or ticket machines where more than three single- head machines are placed together at any one time; o commencing a new asset renewal process in the CBD. o removing Telkor, Cale and Focus machines located outside the CBD – 88 Telkor, 55 Cale and 160 Focus. Parking Meter Plan – 2005 – 2010 Page 23 of 35 APPENDIX A –Parking Meters & Their Attributes 1. There are three basic types of meters. These are: o single/dual head meters. These are the more traditional ‘coin in the side slot’ machines. They are used mostly outside the CBD and, in the perceived absence of alternatives, at centre of road within the CBD. o Although there are many more single head meters than ticket machines and multi-bay meters, they operate a lot more parking bays; ticket machines. These are located at regular intervals on the footpath and issue a thin plastic ticket to a paying customer that is required to be placed on a vehicle dashboard; multi-bay meters. These are also located at regular intervals on the footpath and operate up to eight spaces. They do not issue a ticket but instead register a digital response indicating the time remaining in each parking spot when a button is pushed. o o 2. All of these meters require the customer to insert coins either singly or in multiples, ‘clocking up time’. All meters display the time remaining for the customer on the meter. Ticket machines issue a ticket to the customer, displaying the time when the use of the space will expire. o Reino Multi-bay, Reino M1 and Reino RSV2 are all multi-bay meters utilising the same formed stainless steel casing, and offering essentially the same functionality to the motorist, with the RSV2 model being the latest version: RSV2 (also known as the Reino Launchpad) has the capability to service up to ten parking bays in the form purchased by Council, whilst the Reino M1 and Reino Multi- Bay meters can service up to eight bays. o Focus Multi-bay.. The functionality of this meter is identical to that of the Reino meters. Like the Reino meters, this meter accepts all denomination of coins (except the five cent coin). These meters have real time clocks, auditable coin boxes, and are powered by a long life battery. The earlier version of this meter has a painted steel casing with the latest version having a stainless steel casing. Probably the most motorist- friendly of the multi-bay meters, as they include a decal with a schematic drawing of the bay location and numbers relative to the meter location. o Telkor Multi-bay. The first type of multi-bay meter purchased by Council. Recent purchases of new multi-bay meters and new ticket machines have been used to replace the ageing stock of Telkor meters. This meter can be powered by a long- life battery, but also by a transformed power supply, generally an un- metered supply from the overhead, on-street power supplies. Accepts all coin denominations except the five cent coin. Telkor meters are fitted with a real- time clock, and have an auditable coin box. Changing tariffs and fee structures is more difficult on this type of meter than the more modern multi-bay Parking Meter Plan – 2005 – 2010 Page 24 of 35 meters, as electronic components need to be updated by the current supplier. o POM is an electronic double bay meter. Council owns 472 POM meters, and they are typically located in the Carlton area. POM meters accept the 10 cent, 20 cent, one dollar and two dollar coins. This type of meter does not have a real-time clock, nor does it have a smart, auditable coin box. o Duncan Eagle. These single or double meters are located throughout the municipality. They accept a limited coin mix, only 20 cent, one dollar and two dollar coins. This type of meter does not have a real-time clock, nor does it have a smart, auditable coin box. o Duncan EMM. An electronic single bay meter, this meter is often used in centre of the road applications, but can be combined on a doublehead pedestal or a quadruple-head pedestal to suit multiple-bay applications. These meters accept all coins except the five cent coin. This type of meter does not have a real-time clock, nor does it have a smart, auditable coin box. o Focus. These ticket machines accept all coins except the five cent coin. Is fitted with a real- time clock and auditable coin box, and can be powered by a solar-boosted long life battery, or by a reduced mainspower supply, although there are several meters connected directly to the 240 volt supply. o Cale. These ticket machines accept all coin deno minations except five cent coins, are fitted with a real-time clock, and are powered by a solarboosted, long life battery. The original supplier modified the meters owned by Council to enable coin box audit software to be used. o PSA. These ticket machines accept all coins except the five cent coin. They have a real-time clock and an auditable coin box, and are powered by a solar-boosted, long- life battery. o Reino MX –This meter accepts all coins except the five cent coin, has a real-time clock and an auditable coin box. It is powered by a solarboosted, long- life battery. This meter comes with a stainless steel casing with an integrated solar panel. Parking Meter Plan – 2005 – 2010 Page 25 of 35 APPENDIX B – Asset Management Background Maintenance 1. The 2004 annual report for the ‘Maintenance of Parking Control Devices Contract’ noted that the downtime for meters over the proceeding year depended upon type. The Reino meters with 5.8 downtime hours for the mains connected meters and 5.2 downtime hours for the battery powered meters were the worst performing devices although it was noted that most Reino devices were in high- use areas. The best performing meters by device were the Duncan Eagle for single bay meters, the Telkor for multibay meters and the Cale 102 for ticket machines – despite the fact that many of these machines are among the oldest in use. The higher maintenance rates for newer machines is a concern and requires investigation. With future installations, the City of Melbourne should expect and require new machines to perform better. 2. On average, it costs $633 per annum to maintain CBD ticket machine s and $533 for non-CBD ticket machines whilst it costs $549 per annum to maintain CBD multi-bay meters and $451 for non- CBD multi-bay meters. The cheaper average cost outside the CBD can be attributed to less usage. 3. The average downtime is highest in winter when some machines, particularly multi-bays are prone to jamming and coin refusal during periods of heavy rain. Some multi-bay meters contain a ‘cut-out’, power saving device that requires a motorist to push a reset button. The machine can take a while to reset and sometimes motorists assume the machine is not working. In the 2004 calendar year, 6, 713 fines were withdrawn because the meter was not working. Table Three: Machine Performance (Per Meter Type) – February 2003 – January 2004 Meter Type Total Monthly Average Downtime Average Monthly Downtime per Unit Average Faults per Meter per month Cale 102 212 3.6 2.4 Duncan Eagle 890.5 0.5 0.5 Duncan EMM 492.1 1.2 1.1 Focus Multi Bay 238.5 4.4 2.3 Focus Ticket Machine 1072.7 6.3 3.7 POM APM 416.4 0.9 0.7 Reino PSA Ticket Machine 898.4 3.3 1.9 Reino Multi Bay 902.4 4.5 2.7 Reino M1 691.7 4.2 2.3 Telkor Multi Bay 942.4 3.3 2.2 Monthly Average 6905.8 1.7 Parking Meter Plan – 2005 – 2010 Page 26 of 35 Table Two – Asset depreciation schedule 04/05 – Parking Devices ASSET CODE VALUE 04/05 ASSET NAME ($) SINGLE VALUE ($) IF98119 POM/ APM dual 142,949 346 meter IF981119-1 Reino multi Bay 1,007,627 2,590 IF981119-2 Duncan meter 1,478,040 654 IF98119 - 3 Focus multi-bay 197,402 2,860 IF98119 - 4 Telkor multi bay 245,205 1,201 IF98119 - 5 Focus ticket 556,776 2,993 70,830 1264 1,127,515 3,809 82,022 N/A machine IF98119 - 6 Cale ticket machines IF98119 - 7 Reino PSA ticket machines IF98119 - 8 CDS multi-bay TOTAL VALUE 4,953,924 Asset Management Regime 4. The Asset Owner. The Traffic Engineering Unit within Engineering Services Group has responsibility for management of the parking meter stock. This includes asset replacement and management of the budget to buy new meters. Budget management includes revenue forecasting. The process used by the asset owner to purchase new parking meters is detailed below: o o o o o establish purchasing parameters – ie. what meters are required? What are the design parameters? What me ters are earmarked for replacement? This is likely to involve issuing more than one tender – eg. a larger tender for replacement purchases and a smaller tender for new single meters. make a budget bid. This is a decision based upon the amount of funding received in previous years; receive annual budget allocation; Prepare public tender documents as per Council guidelines. The current public tender process takes into account the following: - cost (40% of total score), reliability & maintainability (10%) –audit trail (10%) – coinbox 7%, public acceptance 5%, experience and capability 6%, enforcement capability (4%), Australian content (3%0 , network suitability – communications (3%) and stored value card/ credit card capability (1%) and occupational health and safety (1%). establish a procurement plan and write up the tender. This includes reviewing current market rates and allowing for in situ charges for installation and supply and delivery; Parking Meter Plan – 2005 – 2010 Page 27 of 35 o o o o under Council guidelines, if all tenders conform with the specification, they are analysed and scored according to an assessment as to how they meet the criteria listed above; establish and document exact locations which are to receive the new paid parking stock. Includes liaison within Engineering Services to make a decision; update Council’s database including informing Council’s Contractors responsible for Meter Maintenance and Cash Collection; place information on GIS database (noted that this database is still being plotted). 6. The Traffic Engineering Unit is also responsible for determine parking restrictions geared towards efficient traffic management and safety. This assessment is based upon occupancy rates, turnover rates and observation. 7. Asset maintainer. The Services Unit within Engineering Services Group is the asset maintainer who is responsible for asset upkeep. This Unit manages the ‘Maintenance of Parking Control Devices’ contract which includes: o o o routine and preventative maintenance and condition assessment based upon the outcomes of a surveillance program. (A software program known as ‘Hardcat’ keeps records of maintenance and condition); minor and major repairs. The ‘major repairs’ classification includes vandalism and traffic accident damage; maintenance of the asset register for parking meters. The register maintains a record of defects, repairs and asset replacement. 8. Routine maintenance include items such as: o ticket roll replenishment; o battery management – recharge and or replacement of disposable and rechargeable batteries; o cleaning of meters to remove posters, stickers graffiti etc. o clocks and timer management – including recalibrating the meter clocks and timers to eliminate timing drift and cater for daylight saving; o replacement of meter identity information such as decals, operating instructions and viewing lenses. (Reino Co.) 9. Regular surveillance inspections of meters are also carried out as part of the service contract. This includes visual inspection of meters, checking of coin paths, checking buttons are operating properly and verification of tariff signage. 10. The City of Melbourne also employs contractors for the cash collection from parking meters and maintenance on the parking devices. The total value of these contracts is $4.5M per annum. The City of Melbourne spends $1.1M on maintenance (including correction due to vandalism) each financial year and a further $70,000 is allocated for minor works each financial year. 11. When machines are removed from service due to obsolescence, they become scrap metal or sold for spare parts with payment received by the City of Melbourne. In the 2004/05 financial year, 12 CDS machines were deemed Parking Meter Plan – 2005 – 2010 Page 28 of 35 obsolete and removed. The City of Melbourne is in negotiations with another party to purchase spare parts from these machines for a cost of $8,000. In the 2003/04 financial year, 70 Telkor meters were sent to scrap metal and the City of Melbourne received $500 in total for them. 12. The End User. The kerbside space contains a mix of parking, loading zones, taxi and bus lanes, short and long term parking, resident parking, meter parking and clearways. In a broad sense, any motorist using or wanting to use the kerbside for parking is an end user. Understanding the needs of the end user relies upon knowledge of the needs of the stakeholders seeking use of the kerbside space. This information is currently obtained through parking surveys, analysis of land use patterns, an assessment of local and visitor demand and staff experience - built up over many years. 13. Utilisation. This includes an assessment of occupancy rates, compliance levels and turnover. This information is currently obtained by parking surveys, observation and staff assessment. 14. Another way to manage the assets is to appoint a service provider to manage the entire assets. This could be achieved by granting a concession to upgrade, operate and maintain the City’s parking meter stock. The advantage of this type of asset management arrangement is the resource savings that could be obtained without loss of current or projected revenue. That is, under such an arrangement the service provider would make an upfront payment relying on their ability to improve revenue over and above projections. The main problems with this type of arrangement is that for a company to be prepared to take the risk – ie. that they could pay revenue projections, employ all the staff, upgrade technology and still make a sizeable profit – they would presumably want a degree of asset control that could be detrimental to the City’s interests and/ or lead to a conflict of interest. Parking Meter Plan – 2005 – 2010 Page 29 of 35 Appendix C - Number Of Parking Meters And Ticket Machines As Well As Their Type –as of 31/12/04 Table four Meter Type Brand Single – Bay Meter Type Duncan Dual Eagle Meter 1,229 Duncan Dual Electronic Meter 248 Duncan Quad Eagle Meter 44 Duncan Quad Electronic Meter 54 Duncan Single Eagle Meter 544 Duncan Single Electronic Meter 141 POM APM Single Electronic Meter 73 Sub Total 2,333 POM APM Dual Electronic Meter 38 POM APM Multiple Electronic Meter 374 POM APM Single Electronic Meter 1 Sub Total 413 Focus Multi Bay 69 Reino Launchpad 20 Reino – M1 171 Reino Multi Bay 198 Telkor Multi Bay Machine 204 Sub Total 662 CHS Global 2 Focus Ticket Machine 186 Cale Ticket Machine 56 PSA Ticket Machine 296 Sub Total 540 Double - Bay Meters Multi – Bay Meters Ticket Issuing meters Total Parking Meter Plan – 2005 – 2010 Quanti ty 3,948 Page 30 of 35 Appendix D - Compliance Background 1. Short term and medium term parking meters are meeting the objective of improving vehicle turnover of motorists and increasing parking opportunities for motorists. Comparative surveys undertaken in Lygon Street (free one hour parking) and Pelham Streets (metered two hour parking) in Carlton indicated similar parking occupancies of 90% (Lygon) and 88% (Pelham) however the average parking turnover was one hour and fourteen minutes per vehicle in Lygon Street and 53 minutes in Pelham Street. Therefore the average stay in Lygon Street was over 40% higher than in Pelham Street. This is unusual considering that the permitted parking time is half that of Pelham Street. From these results, it can be deduced that parking meters are the likely reason for the better turnover of vehicles in Pelham Street. Other similar comparative surveys done within the CBD have supported these conclusions. 2. The introduction of two hour limit metered parking (resident excepted) on the north side of Bromby Street, South Yarra reduced occupancy rates by approximately 20% even though the time limit was extended from one hour (free) to two hour (metered). This resulted in residents and resident visitors having much greater opportunity to park in Bromby Street because local area workers no longer found it an attractive place to park their vehicle for long periods of time. 3. Based upon limited surveys, it is estimated that the compliance figures for single meters and ticket machines are approximately 90%. The compliance rates for multi-bays are estimated at 80%. Parking Meter Plan – 2005 – 2010 Page 31 of 35 APPENDIX E – Geographical Location Of Parking Devices Within City Of Melbourne Geographical Placement of Parking Devices 1. In Melbourne, all on-street parking within the CBD is metered paid parking except for pick-up/ set down commercial zones. Parking meters are used in the CBD and the peripheral areas adjacent to the CBD (ie. where parking is at a premium) to facilitate short term parking. 2. Parking meters have also been placed in outer areas of the municipality where previously city commuters could park for free. This has been used as a device to encourage commuters to use public transport instead by narrowing the price differential between the cost of public transport and the use of the parking space. 3. With the recent installation of parking meters in Alexandra Avenue, South Yarra devices have now been installed in most non-residential areas within the City of Melbourne. The exceptions are: o o Lygon Street in Carlton where local area management issues have prevented installation; Areas of Port Melbourne, West Melbourne and Kensington where it is not considered necessary to install devices. 4. The City of Melbourne has introduced parking meters in selected high demand residential streets (offering resident exception). Streets that have had devices installed are McArthur Place, Coventry Street, The Avenue, streets abutting Powlett Reserve, Gordon Street, Bowen Crescent and Bromby Street. Parking meters will shortly be installed in Wells Street and Dodds Street. 5. The meters in these residential streets were introduced because residents complained that they find it difficult to park within reasonable distance of their properties. These streets are in proximity to generators of high parking demand such as shopping centres, commercial properties and hospitals. The installation of meters has led to reductions in nonresidential occupancy rates of up to 20% - providing residents with greater parking opportunities. Parking Meter Plan – 2005 – 2010 Page 32 of 35 Figure One: Location of Single Bay Duncan Meters Parking Meter Plan – 2005 – 2010 Page 33 of 35 Figure Two: Location of Double/ Multi Bay meters and Ticket Issuing Machines Parking Meter Plan – 2005 – 2010 Page 34 of 35 Agenda Item 5.3 Planning and Environment Committee 6 September 2005 FINANCE ATTACHMENT PARKING METER PLAN 2005 - 2010 Funding of $500,000 has been included in the 2005/06 budget for parking meter renewal program (project number 05ES036). Additional funding will be subject to normal budget processes. Joe Groher Manager Financial Services Page 35 of 35 Agenda Item 5.3 Planning and Environment Committee 6 September 2005 LEGAL ATTACHMENT PARKING METER PLAN 2005- 2010 Schedule 11 of the Local Government Act 1989 provides at Section 1 that Council has certain Powers concerning parking, as follows: ‘(1) A Council may fix, rescind or vary – (a) the days, hours and periods of time for which, and the conditions on which, vehicles may stand in a parking area in any highway or other parking area; and (b) the fees for any vehic les standing in a parking area and the manner of payment of those fees; …..’ Alison Lyon Manager Legal & Governance
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