i2OLB Users Guide
Texas
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Illinois
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Colorado
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Denver, CO 80221
i2OLB Users Guide
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Printed: July 2011 in Cedar Park, Texas
1
Table of Contents
Part 1 Introduction
3
Part 2 Log In Screen
4
2.1 Existing Users
2.1.1 Log In Sequences
4
5
2.1.1.1 Forget this Machine
5
2.1.1.2 Remember this Machine
5
2.1.2 Forgot Your Password
5
2.2 New Users
6
Part 3 Accounts
8
3.1 Summary
9
3.2 Details
10
3.3 Transactions
11
3.4 Search
12
3.5 Download
13
3.6 Statements
14
Part 4 Transfers
17
4.1 Today's Transfers
17
4.2 Future Transfers
17
4.3 Past Transfers
19
4.4 Create New Transfer
19
4.5 Pay a Loan
20
Part 5 Messages
22
5.1 Inbox
22
5.2 Outbox
22
5.3 Send a Message
22
Part 6 Alerts
24
6.1 List Alerts
24
6.2 View Recent
24
6.3 Add New Alert
24
6.4 Delivery Methods
25
2
Part 7 Other
26
7.1 View Alerts
26
7.2 View Stop Payment Orders
26
7.3 Reorder Checks
26
Part 8 Profile
27
8.1 Change Password
27
8.2 Update Security Phrase
27
8.3 Update Security Questions
28
8.4 Update Profile
30
8.5 Update Preferences
30
8.6 Manage Quick Links
31
8.7 Remember/Forget Workstation
33
8.8 View History of Online Activity
34
Part 9 Control Bar
35
9.1 Messages & Alerts
35
9.2 Quick Links
36
9.3 Log In Information
36
3
1
Introduction
Welcome to the Online Banking Users Guide. This manual presents users with information on how to manage
their accounts using the Online Banking System. This guide covers the basic Online Banking services which
include: Accounts, Transfers, Messaging and Other services. Additional services such as Bill Pay, Remote
Deposit Capture, eLock Invoicing etc., are not documented in this manual.
· Information included in this manual:
· Chapter 2: Log In Screen: This chapter includes log in instructions for new user registration as well as
existing users. It also describes various security features such as multi-factor authentication, its
requirements, configurations and customer options.
· Chapter 3: Accounts: This chapter is devoted to the Accounts tab. Sub categories include Summary,
Details, Transactions, Search, Download and Statements.
· Chapter 4: Transfers: This chapter provides information regarding transfers. Today's transfers, future
transfers, past transfers, creating new transfers and paying a loan.
· Chapter 5: Messages: This chapter will cover messaging. Inbox, outbox and sending a message.
· Chapter 6: Alerts: This chapter includes information regarding alerts; list alerts, view recent alerts, add new
alert, delivery methods.
· Chapter 7: Other: This chapter provides information on viewing alerts and stop payment orders and how to
reorder checks.
· Chapter 8: Profile: This chapter covers changing a password, updating user information (like your security
phrase), security questions, user profile and preferences. Also, managing quick links, remembering or
forgetting a workstation and viewing a history of online activity.
· Chapter 9: Control Bar: This chapter is devoted to messages, alerts, quick links and log in
information.
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2
Log In Screen
Above is a screen shot of the Online Banking log in screen. Notice across the top there is a disclaimer stating
we have added additional layers of security to the login process. The processes will validate you as an
authorized user and afford peace of mind that you are at the right website and logging safely and securely into
your accounts. Also notice that there is a disclaimer at the bottom of the log in window; "Always check your
browser for the 'lock' symbol that indicates that you are connected to us using an encrypted connection. If you
ever doubt the authenticity of this site, double-click the lock symbol in your browser and verify the validity of the
associated certificate." This is one more way customers can be sure that they are logging into a secure site.
2.1
Existing Users
On the Log In Screen, existing users can type their Username into the box and click submit. Once submit is
clicked, you are taken to a screen that asks for confirmation of the verification phrase. Seen below is the
phrase you created when setting up your account. If it is unrecognized, do not log in; contact your financial
institution immediately. Displayed below that statement is a box showing the customer created phrase. If the
phrase is correct, enter the password and click submit. In the event that a customer has forgotten their
password, there is a hyperlink available for password retrieval.
Once an existing user has successfully logged in, their Account Summary screen will display.
If you are logging into Online Banking for the first time from a new or different computer, you will be prompted
to select whether or not you would like to have the machine remembered. If it is a computer you own, it is okay
to select 'remember this machine' since it is not shared by unknown persons. If it is a computer you use at work
or where others have access, for the protection of your confidential and sensitive information, it is highly
recommended that you do not remember the machine.
5
2.1.1 Log In Sequences
On the Log In Screen, existing users can type their log in Username right into the box and click submit. Once
submit is clicked, you are taken to a screen that asks for confirmation of the verification phrase seen below is
the phrase you created when setting up your account. If it is unrecognized, do not log in and contact your
financial institution immediately! Displayed below that statement is a box showing the customer created phrase.
If the phrase is correct, enter the password and click submit. In the event that a customer has forgotten their
password, there is a hyperlink available for password retrieval.
Once an existing user has successfully logged in, their Account Summary screen will display and in the
upper right corner you will a Welcome Customer Name greeting.
2.1.1.1 Forget this Machine
If you have selected to have your computer remembered at a prior log in and wish to change so that it will no
longer be remembered, log in to Online Banking and click Profile. Once you click Profile, your user profile will
display. Click the link that says Remember/Forget Workstation. A new screen will appear asking you to
choose one of the following: 1) Remember this machine. Don't make me answer extra questions to log in on
this machine. (Only 'Remember this machine' on a computer owned by you, and not on any publicly
accessible computer.) or 2) Don't remember this machine. Ask me security questions each time I log on.
Select option 2, then click submit. Upon your next log in, you will be prompted to answer security questions
before access to Online Banking is granted.
2.1.1.2 Remember this Machine
Remembering a machine is exactly like forgetting a machine. Existing users can log into Online Banking and
click Profile. Once the user profile is displayed, click Remember/Forget Workstation. A new screen will appear
asking you to choose one of the following: 1) Remember this machine. Don't make me answer extra questions
to log in on this machine. (Only 'Remember this machine' on a computer owned by you, and not on any publicly
accessible computer.) or 2) Don't remember this machine. Ask me security questions each time I log on. Select
the option 1, then click submit. Upon your next log in, you will go directly to the screen where you can see your
verification phrase and enter your password. If you do not recognize your verification phrase, do not enter your
password; contact your financial institution immediately.
2.1.2 Forgot Your Password
Should you ever forget your password for Online Banking, go to the log in screen and enter your username,
then click submit. Your verification phrase for your user id will display along with a box to enter your password.
Below the box there is a 'forgot your password' link. Clicking 'forgot your password' will bring up a Reset
Password screen. At the top, there is a disclaimer that tells us; "A new password will be generated and sent to
the registered email recipient for the user entered previously. If you have any questions or are reluctant to do
this, please contact your financial institution's customer service at (XXX)-(XXX-XXXX). Note: Your financial
institution's customer service number will appear.
6
Once required information has been entered, click Submit. A new password will be generated and sent to the
email address for the Username entered on the log in screen. When you receive the email, log in using the
password provided. You will be prompted to change your password.
2.2
New Users
Anyone who is a new user to Online Banking must register. When you click Register, an Online Banking
Agreement will display. It is recommended that you read the agreement before enrollment as it includes all
required disclosures regarding Online Banking, prerequisites for enrollment as well as hardware and software
equipment requirements and tips on internet security. If you accept the terms of the Online Banking Agreement,
click Accept. If you do not agree with the terms of the Online Banking Agreement, click Decline. If you click
"cancel" you can still enroll at a later time by completing an application in one of our offices. You will again be
asked to accept the terms and conditions of the Online Banking Agreement.
7
To be eligible for Online Banking access, you must first have an existing bank account maintained in good
standing. Online Banking will validate your identity and account(s) once you complete the Verify Identity
screen.
Once you have entered the required information, the following screen will display saying, "Congratulations, we
were able to locate your customer record." It then asks you to select a username and password. Your
username should be a minimum of 5 characters. Note the highlighted instructions for creating a password.
A password must contain at least 5 characters and must meet one of the following requirements:
 Mixed Case (at least 1 upper and 1 lower case)
ex: Stars
 Alpha Numeric (at least 1 letter and 1 number)
ex: 2stars
 Special Character (at least 1 character that isn’t a number or letter)
ex: &stars
After you have selected a username and password that meets the criteria, click submit. If you have registered
successfully, you will be logged into Online Banking and should see your accounts displayed. If you have not
registered successfully, you will receive an error message. Follow the instructions to correct the error and click
submit. If you are unable to correct the error, contact your financial institution.
8
3
Accounts
When you first log into Online Banking, an account summary will display listing all of the accounts you have
access to at the financial institution. The default screen will welcome you by your account name as seen in the
upper right hand corner. Just below the welcome you have options for Log Off, Profile and Help. Lower on the
right you see the control bar featuring messages, alerts, quick links and log in information. In the main section
on the left side of the screen, you will see listed all accounts to which you have access. Each account is listed
separately and shows the account type (checking, loan, etc.) and balance.
Below is an example of the Account Summary default screen that appears when you log into online banking:
In this manual, we will explore each menu tab. Some of the menus will display a submenu which we will also
cover in greater detail.
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3.1
Summary
The Account Summary screen is for informational purposes. It gives a big picture snapshot of all accounts to
which you have access at the financial institution.
If you need additional information on a specific account, you can access the account by simply clicking the
account number hyperlink. Clicking the hyperlink for the selected account will bring up the View Transactions
screen with several options to customize your view.
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3.2
Details
Clicking 'Details' will bring up a view that looks like the one below. It provides a short overview of the basic
account details including ledger and available balances, accrued interest, how much interest has been paid
YTD, interest paid last year, current interest rate and the amount of the last deposit made to this account.
Listed below are definitions that will help make this screen clearer. For example, you see a ledger balance and
an available balance. The available balance is much greater than the ledger balance. If you take a look at the
definition for ledger balance, you see that this is the ending balance after all debits and credits have been
posted for the previous business day. With the available balance being higher, you can suspect that a
transaction is pending; a deposit, transfer or wire transfer may have come in and is available for use. There is
no reason to be alarmed if the two amounts differ. The available balance will include any pending debits and/or
credits.









Account: The last 4 digits of the account we are looking at and the nickname (if selected)
Status: This field shows the status of the account
Ledger Balance: The actual balance in the account as of the last posting period
Available Balance: The ledger balance plus or minus any pending transactions for the business day
Accrued Interest: How much interest has been earned this statement cycle
YTD Interest Paid: How much interest has been paid to the account this calendar year
Last Year Interest Paid: How much interested was paid to this account the previous calendar year
Interest Rate: Rate of interest currently being paid on this account
Last Deposit Amount: The amount of the last deposit posted to this account
11
3.3
Transactions
Online Banking allows users to look at an overview of all accounts or a specific account. When looking at a
specific account, you have the option to view transactions. How you choose to view transactions is up to you,
the user. If you look at the screen shot below, you will see that you have several options to choose from.
At the top of the screen you will see a brief overview of the account including balance and interest information.
You then have a series of options to choose from regarding how you would like to view your transactions. They
may be displayed by a certain business day, a date range, for example the month of June, 2005; or a particular
statement. Sorting by description will list all transactions of a similar type together, for example all ATM
withdrawals will all be listed together. Clicking Check # will have all checks that have cleared display in
numerical order. Selecting deposit will group all deposits together which makes it easy to see if all deposits
have posted. Sorting by withdrawal will list all withdrawals made for a selected day, date range or statement in
order by ascending amount regardless of when it posted.
When sorting by column header, the running balance will not display
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3.4
Search
Online Banking makes searching for a single transaction or series of transactions easy. If you have ever written
a check and forgotten to record the check number or amount, Online Banking can help. If you aren't sure what
the amount of a transactions was, Online Banking can help with that too.
You have the option to search a day or date range, a minimum or maximum amount, a minimum or maximum
check number, transaction description (ex: debit card) or payee, and item type debit and/or credit. All fields are
optional, therefore, it is not necessary to fill every field. Doing so may actually hinder your search. Begin with
what is known and broaden your search if necessary. Please keep in mind that you will only be able to view
posted transactions. Pending transactions (ex: debit card used today) or future transactions (ex: direct deposit
due to post next week) cannot be searched.
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3.5
Download
If you have been reluctant to use Online Banking because you would have to change everything, rest easy.
Online Banking offers several formats for downloading that make for a seamless transition. Online Banking
offers downloads to MS Money, Quicken, QuickBooks, Quicken (pre-2005 QIF), MS Money (pre-1999 QIF) and
Comma Delimited (CSV). If you already use one of these programs, you can download from Online Banking
right to your program of choice. Download assistance is available for Quicken and QuickBooks.
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3.6
Statements
Under the Statements tab in Online Banking, you can view an entire statement. The dates for which statements
are available in Online Banking will automatically be displayed on the Statements screen.
15
There are two ways you can view a statement:
Complete View-Shows an entire statement complete with front only views of all checks and deposit slips that
cleared during the statement cycle
16
Text Only View-Shows an entire statement in a text only format. No images will be included in a text only view.
17
4
Transfers
This chapter will show how to transfer money between Online Banking Accounts. For example, Online Banking
users can transfer money from an online checking account to an online savings account, or vice versa. The
transfer tab also allows you to view future and past transfers, create a new transfer or pay a loan.
4.1
Today's Transfers
Under the Today's Transfers tab, you will be able to view any transfers that are scheduled to happen on
today's business. In this view, you can see that there are no transfers today. Had their been, you have the
option to cancel the transfer up until a time pre-established by your financial institution. The pre-established
time will display at the top of the transfer screen.
4.2
Future Transfers
Future transfers can be set up in advance to transfer on a future date. They can be recurring transfers or a one
time transfer. In this example, you see that a transfer is set up to be made monthly from acct 123465 to acct
12345678 for $500 monthly and the next transfer will occur on 5/15/2011.
Online Banking puts you, the user, in control of any and all transfers. Once a transfer is set up, you have the
option to edit it at any time. Just click the Edit link under the Action header and you will be able to make
changes to a transfer. Below you will see an example of an edit transfer screen. Please notice that all but two
fields are required. Your transfer will be made according to the information you provide:
Which account would you like the funds to come out of?
To which account is the money going?
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How much would you like to transfer?
It is not necessary to list a description for the transfer unless it helps you to remember why the transfer is
happening.
When would you like the money to transfer; one time, daily, weekly or monthly?
What date of the month would you like the money to be transferred?
When would you like your first transfer to take place?
An ending date is not required unless you would like for the transfer to stop on a specified date otherwise it can
continue indefinitely if you like. It can be edited at any time. When this transfer will take place in the coming
months is displayed at the bottom of the screen.
Click Submit to save your changes and schedule your transfer. Any changes that have been made to a transfer
are recorded and can be viewed by clicking the View Change History button.
Please note: Any transfers submitted after (xx:xx time) on the current business day will not be processed
until the next business day. The time will be pre-established by your financial institution and appear on your
screen.
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4.3
Past Transfers
The Past Transfers tab will show a listing of transfers that have already taken place. You will see the accounts
the funds were transferred from and to as well as the amount transferred. A description of the transfer, if it is a
one-time or recurring transfer and when the funds were transferred.
4.4
Create New Transfer
Transfers may be created at any time. Creating a transfer is a convenient way to transfer money from one
account to another for a number of reasons. You may have a child away at college and provide them an
allowance. You may be saving for your wedding, a new car, home or baby. Those are just a few reasons you
might set up an automatic transfer.
20
Select the account you want the funds to come out of.
Select the account you want the funds to go to.
Enter the amount you would like to transfer in dollars and cents.
You may add a description if you like.
How often would you like the transfer to take place; one time only, daily, weekly or monthly?
Would you like to transfer the funds now or on a future date?
A transfer does not require an end date. The transfer can go on indefinitely if you like, otherwise it can be
edited at any time.
Remember to click Submit to save and schedule your new transfer.
4.5
Pay a Loan
Any Online Banking user with an existing loan and a checking or savings account at the same financial
institution can set up a transfer to make a loan payment. Under the Pay a Loan tab, a fill in the blank style
screen displays.
From this screen, you are able to set up a transfer from a checking account to a loan at any time.
Select the account you want the payment to come from.
Select the loan you want the payment applied to.
How much do you want to pay?
A description is not necessary unless you prefer to add one.
Enter how often you would like the transfer to take place; One Time only, Daily, Weekly or Monthly.
Click Immediate if you would like to transfer the funds now.
Click Future if you would like the funds to transfer at a future date. (A calendar will appear so you can select
a date)
Notice the Next Transfer Date; it is the soonest business date the transfer can take place.
Click Submit to save and schedule your transfer.
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5
Messages
The Messages tab is a way to contact your financial institution securely. Non-vital customer service issues or
questions can be handled by sending a message via Online Banking. Clicking the Messages tab will bring up a
submenu with an Inbox, Outbox and Send a Message. If you have any unread messages, they will appear in
the Control Bar located on the right hand side of your screen.
5.1
Inbox
The Message Inbox contains messages sent to your by your financial institution. To view any Inbox messages,
click the Messages tab then click Inbox from the submenu. Any messages received will automatically display.
Below is an example of an Inbox message:
To view your message, click View.
5.2
Outbox
When you contact your financial institution via Online Banking, messages will be stored in your Outbox.
To view any Outbox messages, click the Messages tab then click Outbox from the submenu. Any
messages sent by you will automatically display.
5.3
Send a Message
Messages to your financial institution are sent securely when you click Send a Message from the Messages
submenu. Please note the disclosures that appear on the screen: Please do not include your passphrase in the
message as Customer Service does not need that information in order to assist you. Also, Please do not rely
on email if you need to communicate with us immediately (for example, if you need to place a stop payment on
a check or have an unauthorized electronic transaction posting to your account). Please contact Customer
Service at (XXX)-XXX-XXXX.
23
Once your message is sent, a copy will be in your Outbox. Any responses from Customer Service will appear in
your Messages Inbox
.
24
6
Alerts
Online Banking offers an Alerts feature which allows users to receive email and text notifications of account
and security related events. Alerts are optional but recommended to manage or monitor your account activity.
Alerts can be set up, edited or deleted at any time.
Users can elect to receive customer service information such as:








6.1
When there is an address change, email or phone change.
Deposit account information like balance increase.
Balance goes below a selected amount.
Balance decreases more than a selected amount.
Interest rate change.
If the account is overdrawn.
Balance is greater than a selected amount.
An account status change.
List Alerts
List Alerts will show all alerts that you have already created. They can be edited or deleted at any time.
6.2
View Recent
View Recent will show any alerts that have recently posted. Recent Alerts can also be viewed from the
Control Bar located on the right hand side of your screen.
6.3
Add New Alert
Add New Alert allows you to choose what type of alerts you would like to receive; Customer Service
Information, Deposit Account Information, Loan Information, Security Information and Teller Image Receipts.
Alerts are optional but recommended to manage or monitor your account activity. Alerts can be set up, edited
or deleted at any time.
Customer Service:
You can receive an alert if:



Address Change-If the account or statement address is changed
Email Change-If the email address is changed
Phone Change-If the phone number is change
Deposit Accounts:
You can receive an alert if:







The balance increases more than a selected amount.
The balance is below a selected amount.
The balance decreases by more than a selected amount.
The interest rate changes
The account is overdrawn.
The balance is greater than a selected amount.
The account status changes.
25
Loans:
You can choose to have a loan payment reminder sent to you.
Security:
You can choose to receive an alert if a log in is attempted from an Unrecognized Computer.
Teller:
You can choose to have a teller receipt image sent to you in the form of an alert.
6.4
Delivery Methods
Alerts can be sent to you via email, text message or both. To set up and receive an alert, you must have a valid
email address and/or a working mobile phone number. When adding an alert, you may select how many
messages you wish to receive per day.
Alerts are optional but recommended to manage or monitor your account activity. Alerts can be set up, edited
or deleted at any time.
26
7
Other
The Other tab will allow you to view alerts and any stop payment orders you currently have on file. The
Other tab will also allow you to add a new stop payment order and reorder checks.
7.1
View Alerts
Under the Other tab, you can view a listing of all alerts you currently have set up. Alerts are optional but
recommended to manage or monitor your account activity. Alerts can be set up, edited or deleted at any time.
More information on Alerts can be found in the Alerts chapter of this manual.
7.2
View Stop Payment Orders
The View Stop Payment Orders tab will display a current listing of any Stop Payment Orders you have
previously submitted through Online Banking.
7.3
Reorder Checks
Reorder Checks is another feature under the Other tab. By clicking Reorder Checks, you will be notified that
you are about to open a third-party site in a new window. If you choose to open the third-party site, you will be
taken to the check vendor's website where you may place your order. If you prefer to cancel, you may reorder
checks by contacting your financial institution.
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8
Profile
Your user Profile is designed to manage your personal information within Online Banking. By clicking on
Profile, you are given a menu where you can manage your secure log in information like your password,
security phrase and security questions. You can also update your profile and preference, manage quick links,
remember/ forget workstation and view history of online activity. In this chapter, we will take a closer look at
each profile link and how to view, change or update current information.
8.1
Change Password
Change Password allows you to change your password an any time simply by clicking on Profile then clicking
Change Password. Changing your password periodically is a good idea especially if you use a shared
computer. A best practice for changing your password is to have one in mind before you change it. That way, it
is much easier to remember than making one up on the spur of the moment. Online Banking passwords require
certain criteria for log in. Examples of these criteria are listed below:
Your password must contain at least 5 characters and it must meet one of the following requirements:
8.2

Mixed case (at least 1 upper and 1 lower case) ex: Stars

Alpha Numeric (at least 1 letter and 1 number) ex: 2stars

Special Character (at least 1 character that isn't a number or letter) ex: &stars
Update Security Phrase
A Verification Phrase or Passphrase is put in place as an added measure of security to make sure you are
at the correct site for Online Banking and will be logging into your accounts securely. A passphrase is
selected by you, the user, at registration.
When you log into Online Banking, on the first screen, you will enter your user ID and click Submit. On the
second screen is where you will see your passphrase. If for any reason you don't recognize the passphrase,
DO NOT ENTER YOUR PASSWORD! Contact your financial institution immediately for assistance.
It is always a good idea to change your passphrase periodically to ensure a secure log in. Changing your
passphrase can be done at any time by clicking Profile, then clicking Update Security Phrase.
Delete your current passphrase from the box, enter a new one and click Submit.
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8.3
Update Security Questions
Security Questions are a way of identifying a user upon log in to make sure your accounts stay secure. If you
use a shared workstation and have selected Forget Workstation or if you are logging in from a new computer
for the first time, you will be prompted at log in to provide the answers to your pre-selected security questions.
To provide maximum protection for your online accounts from unauthorized use, it is best to choose questions
that only you or another authorized user will know the answers to. Your answers will not be case-sensitive.
Five questions must be selected or composed and answered. Once you have selected or composed your 5
questions and entered your answers, click Submit to save your questions and answers. Questions and/or
answers can be changed or updated at any time by clicking on Profile and then clicking Update Security
Questions. Change or customize any question and click Submit to save changes.
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Preselected options from the drop down box include questions that you, the user, can easily recall the answers
to. Below, you can see the questions you may choose from:
Remember, it isn't required that you choose from these questions. You may elect to make up your own and can
do so by typing your question into the text box then typing your answer into the answer box. A custom question,
for example might be, "In what city did you honeymoon?" or "What street did you grow up on?" and "What was
the name of your first pet?"
Your answers are not case-sensitive. That means no matter how you type your answer into the box, as long as
it is correct, it will be accepted. For example:
You select the challenge question: "What is the make and model of your first car?" You type your answer as
Chevy Nova using correct capitalization. When logging in and prompted to provide an answer to this question,
you can type chevy nova with no capitalization and it will be considered a correct answer.
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8.4
Update Profile
Update Profile is a place where account and user information can be changed or updated. The account
name can be changed or updated and the email address associated with the account can also be changed.
For any significant account changes, you will need to contact your financial institution.
Below is an example of the Update Profile screen:
8.5
Update Preferences
Update User Preferences allows you, the user, to customize your Online Banking view. Simply check the boxes
to choose your options then click Submit to save your preferences. You may update or change your
preferences at any time by clicking Profile, then click Update Preferences. Enter any changes you'd like to
make and click Submit when you're done to save your preferences. Listed below are User Preference options
and a short definition of each:

Show Full Account Numbers - Online Banking only displays the last four digits of an account
number unless you check this box; then the full account number will be shown.

Show Closed Accounts - Online Banking only shows open and active accounts unless you check
this box; then closed accounts will also be displayed.

Allow Password Reset - Online Banking allows you to reset your password without outside
assistance from the financial institution if this box is checked.

Items Per Page - Online Banking allows the user to choose how many items per page will be
displayed.

Hide Control Bar - Online Banking allows the user to hide the control bar shown on the right hand
side of your screen. By clicking the check box and then clicking Submit, the control bar will disappear
from your screen.
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8.6
Manage Quick Links
Manage Quick Links is a feature within Online Banking that allows a user to add and manage links to websites
that are visited often. Quick Links can be accessed via the User Profile or from the Control Bar.
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If Yahoo is a site you visit regularly and want to add it to your Quick Links, access Quick Links from your
profile or the Control Bar. Once your links page displays, click Add New Quick Link.
In the Link Name box, type a short name for your quick link; (i.e. Yahoo). In the Link URL box, you can copy
and paste the link directly from the website or type in the web address for the page you want to add. Click
Submit to save your link. You should receive a message stating: "You have successfully added a new Quick
Link to your Online Banking profile".
When you click a Quick Link, you will receive a message that you are about to open a third-party site in a new
window. You have the option to continue to the site or cancel. Online Banking will time out after an extended
period of inactivity but it is always recommended that you remember to log off.
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8.7
Remember/Forget Workstation
Online Banking offers a number of security options from which a user can choose. One of those options
is to remember or forget a workstation.
Remembering a workstation means that when logging in, you will enter your user name and be taken
immediately to the screen to verify your security passphrase and enter your password. Once you have
entered your password and clicked Submit, you will access Online Banking. If you log into Online Banking
from a computer you own, it is perfectly okay to select 'Remember this machine'.
If you use a shared workstation, or access the internet at a library or internet cafe, basically anywhere that you
don't have sole control of the computer, you will want to select 'Forget this machine'. Selecting 'forget this
machine' will prompt you to answer 3 of your 5 previously selected challenge questions to verify your identity
before you are able to view your passphrase and enter your password.
The screen below is an example of what you will see when you log into a workstation for the very first time:
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8.8
View History of Online Activity
View History of Online Activity keeps track of all log in and maintenance activity performed in Online Banking.
When clicking View History of Online Activity, a list will display beginning with the most recent log in. The IP
address of the computer used for log in is also documented.
When a log in attempt fails, it is also documented in online history and states the reason for the failure; Invalid
Password, User Account Locked Out, etc. Online activity also keeps track of password changes and other
information such as 'User Accepted Electronic Delivery Agreement'.
Below are some examples of online activity history:
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9
Control Bar
The Control Bar is an informational panel in Online Banking that will show if you have any Unread Messages
or Recent Alerts. Your current and previous login information displays showing the time, date and the IP
address for the computer used to access Online Banking. The Control Bar also provides one-click access to
your Quick Links.
You may choose to close the Control Bar by accessing your Profile. Once you are under your profile, click
Update Preferences. From the listed options, click the box beside Hide Control Bar, then click Submit.
9.1
Messages & Alerts
The Control Bar makes it easy to see if you have any unread messages or recent alerts when you log in to
Online Banking. Any unread messages or recent alerts will be displayed in the upper section of the Control Bar.
If you have any messages or alerts, you can click the link to take you straight to your messages or alerts. You
are able to manage your messages and alerts by using these links the same as you would if you had accessed
them through the Messages or Alerts tabs on the tool bar.
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9.2
Quick Links
The Control Bar allows you to manage any Quick Links you have saved. By clicking the arrow to the right of
Quick Links, you can add new sites or manage the sites you have already saved. If you have already added
websites to your Quick Links, you can access them from the Control Bar. Websites will be listed in alphabetical
order according to the link name you assigned to them when they were added. Quick Links may also be
deleted from the Control Bar by clicking the red circle with an x to the right of the link name.
9.3
Log In Information
The Control Bar allows you to see when and where Online Banking was accessed by tracking your Current and
Previous Login information including the date, time and IP address of the computer used to access Online
Banking.