RATES
Rates - Individual Bookings
These rates are quoted per person, per night and priced in South African Rand. They include accommodation as
detailed, 14% VAT and a South African Tourism Bed Levy. Flights and transfers to and from Ulusaba are not included.
Valid from 2nd January until 21st December 2017 (per person, per night)
Rates exclude Christmas and New Year. For more information about these rates, please contact our reservations
team. Rates are subject to change at any time. Minimum stays may apply.
Rock Lodge
Safari Lodge
room types
• Transfers from Ulusaba’s airstrip to either Rock or
Safari Lodge
• Relax in one of the lounges at each lodge and watch a bit of
TV, a DVD, play some music or read one of our books from
the library
• Your accommodation at one of our beautiful lodges
• Surf the net on one of the guest computers (one per lodge)
• All meals served in a variety of locations
• Informative talks on local plants and wildlife as well as
conservation efforts can be organised on request for both
adults and children
room types
double occupancy
Elephant Room ZAR 10,800
River Room Rock Cliff Room ZAR 12,450
ZAR 10,800
• All beverages including a top quality wine list and
fine champagne
Rock Suite (2 bedroom) ZAR 13,950
• Laundry service (no dry cleaning available)
Rock Suite (as triple) ZAR 10,650
• Really nice staff!
Master Suite with plunge pool ZAR 13,950
Makwela Suite with plunge pool ZAR 17,200
Cliff Lodge 1* ZAR 23,350
Cliff Lodge 1 (as triple)* ZAR 21,650
Cliff Lodge 2* ZAR 20,000
Cliff Lodge exclusive use ZAR 94,000
(per person, per night)
River Room
with plunge pool ZAR 13,950
Treehouse Suite ZAR 17,200
double occupancy
What’s included?
(per person, per night)
* Cliff Lodge 1 and 2 can be booked individually 4 months prior to arrival.
Single occupancy rates available upon request. We can accommodate extra adults and children in some of our
rooms on fold-out or rollaway beds. In some cases there will be an additional charge of ZAR 2,200 per person, per
night. There are restrictions on the number of guests and vehicles allowed in the Sabi Sand Reserve, so there may
be times when we’re unable to accommodate extra guests in rooms.
Exclusive use
Rate per lodge/per night
These rates are quoted per lodge, per night and priced
in South African Rand. Hiring one or both of our lodges
exclusively is ideal for weddings, birthdays, or any
type of gathering where you might like the place to
yourselves! You’ll have full use of the lodge for the
number of guests stated and your own game vehicles.
Safari Lodge
Things to do...and also included!
• Look out for the ‘Big Five’ on the twice daily game viewing
drives traversing an area of 13,500 hectares, accompanied by
a fully trained and experienced ranger and tracker
• Enjoy a daily walking safari accompanied by a ranger and
tracker and learn about medicinal properties of plants, local
beliefs regarding the wildlife and fascinating facts about the
animals
• Work out at one of our gymnasiums or take a dip in one of
the swimming pools
• Nose and swirl around a few South African reds and whites
in the wine cellar at Safari Lodge – wine tasting sessions
arranged on request. There is an outdoor dining area for up
to six guests – great for private dining
• Star gazing at the observatory in the bush
Subject to favourable weather conditions
Something for the children?
Cubs of all ages are welcome at Rock Lodge and will be invited
to take part in Ulusaba’s Cub’s Club. Aiming to both entertain
and educate cubs about their surroundings, the Cub’s Club
doesn’t offer a set programme, but rather a range of activities
suitable for every child.
• Have a hit of tennis on one of two floodlit tennis courts or
watch your friends courtside from the viewing pavilion –
racquets and balls supplied
ZAR 236,000
Rock Lodge
ZAR 278,500
(includes exclusive use of Cliff Lodge)
How many rooms do we have?
Safari Lodge can accommodate 22 guests sharing 11 rooms and Rock Lodge can accommodate between 20 and 25
guests sharing 10 rooms and suites, including Cliff Lodge which can accommodate up to 5 adults and 4 children and
can be hired independently for smaller groups and families.
Ulusaba reserves the right to alter its rates at any time. Supplements and minimum stays may apply.
Available on request (not included in room rates)
• Flights between Johannesburg and Ulusaba’s private airstrip
• Your own private vehicle with a ranger and tracker for game
drives (subject to availability)
• Road and air transfers between other airports and lodges
• Photocopying, telephone and fax facilities
• Aroma Boma beauty treatments
• Gift Shop purchases
• Visits to the local communities (supported by Ulusaba and Virgin
Unite, the Virgin Group’s entrepreneurial foundation) as well as
the Cheetah Breeding Project Tour and scenic helicopter flights.
• Photographic safari
• Wedding and Honeymoon packages
• Volunteer safari
Subject to favourable weather conditions
SOME FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION
Where is Ulusaba?
Ulusaba Private Game Reserve is located in the
western sector of the Sabi Sand Reserve, near
Kruger National Park in the Mpumalanga province
of South Africa.
How do I get there?
South Africa is served by direct flights from the UK
and other major European hubs, with flight times
to Johannesburg of between 10½ and 11½ hours
depending on your point of origin. From the US
there are direct flights from the East Coast, with
flight times of roughly 18 hours.
On arrival in Johannesburg, it’s approximately a
1 hour and 20 minute flight to our airstrip. You
can also get to us from Kruger Mpumalanga
International Airport (KMIA) which is only a 30
minute flight. Alternatively, a road transfer from
KMIA takes approximately 2½ hours.
Do I need a visa?
Travellers from the US and the EU do not require
a visa to enter South Africa, but you must have
at least two blank pages in your passport on
arrival. Your passport should also be valid for at
least 6 months beyond your intended return date.
Travellers from other countries may require a visa,
so please check with your nearest South African
Embassy or Consulate.
Can I bring my children?
Children of all ages are in great hands at Ulusaba
and very welcome to stay at Rock Lodge.
Unfortunately we can’t allow infants or children
at Safari Lodge for safety reasons. As infants
are unable to go on game drives they are very
welcome to join our kids programme at Rock
Lodge called Cub’s Club. Each infant is entertained
with treasure hunts, games, books, DVDs and lots
more. Babysitting is also available free of charge.
Children can go on game drives with their parents
or a guardian but are unable to participate in
safari walks. Special food and beverages or simple
snacks and light meals, such as sandwiches, can
be prepared.
Just what is...?
...an infant? a guest under the age of 6
...a child? a guest between the ages of 6 and 12
...an adult? a guest aged 12 years and over
Infants stay free of charge provided they share
with at least one adult.
Children are charged as follows:
1 child sharing with 1 adult will be charged ZAR
2,200 per night on top of the Adult Single Rate
1 child in her/her own room is charged the Adult
Single Occupancy Rate
2 or more children in their own room are charged
the Adult Single Occupancy Rate for the first child
plus ZAR 2,200 per child per night for each
additional child
In some rooms we can accommodate children on
rollaway or fold-out beds. In these cases where
adults are paying double or triple rates, extra
children will be accommodated at a rate of ZAR
2,200 per child, per night. Occasionally due to
restrictions on the number of guests and vehicles
allowed on the Sabi Sand Reserve, we may not be
able to accommodate extra children in rooms –
please contact us for details.
Can I get married at Ulusaba?
Of course! Elope to the Bush or plan a big event
with all your family and friends. We’ve thought of
everything to make it the most magical wedding
possible – what better place to tie the knot?!
Please ask about one of our packages, or our
team can happily create a custom-made wedding
for you. If you can’t get married here, include
Ulusaba in your celebration and visit us on your
Honeymoon!
Can I hire Ulusaba exclusively?
Absolutely! Whether it’s for a birthday,
anniversary, wedding or just a great opportunity
to experience a safari with family, friends or
colleagues, the Ulusaba team are on hand to cater
for all requests. You have the choice of hiring
one of the lodges separately or both the lodges
together. Please ask us for more details.
What’s included at Cliff Lodge?
Cliff Lodge has two suites which are perfect for
smaller groups and families. Located just a short
stroll away from the Main House at Rock Lodge,
Cliff Lodge 1 is a spacious two bedroom suite with
one large bedroom and 2 small pull-out beds,
as well as a second smaller bedroom which can
accommodate one adult and two small children.
The suite features a private swimming pool, gym
and mini Aroma Boma Spa. Cliff Lodge 2 is a
spacious one bedroom suite with a large lounge
area and outdoor viewing deck with Jacuzzi.
When you hire both suites for exclusive use you
will have your own chef and private vehicle for
game drives. Cliff Lodge can accommodate a
maximum of 5 adults and 4 children when booked
exclusively.
How about cash? What is the currency?
The currency in South Africa is the Rand. Get
your currency before you leave home or visit an
exchange centre in the major towns and cities.
There are cash machines at the airport and
most cities normally accept most major cards.
You generally won’t need cash at Ulusaba as
almost everything is included in your room rate.
You are welcome to pay in cash for any extras
such as souvenirs from the gift shop or beauty
treatments, or we can just charge these to your
room. We accept all major credit cards to cover
any additional expenses you may incur. Tipping
is entirely up to you. If you have any questions
about tipping, you can discuss this with your
lodge manager.
When is the best time to visit? What will
the temperature be?
Whenever you like. The landscape changes
with every season, so each visit will give you
a different perspective on the African Bush.
Summer in the southern hemisphere is from
October to April, when the daytime temperature
averages 34˚C/93˚F. The weather is glorious,
the vegetation lush and the nights warm. In
winter (May to September) the days are warm
and sunny with an average daytime temperature
of 26˚C/79˚F, and the nights are cool and crisp.
Game viewing can be very exciting in winter as
food and water become scarce due to the dry
weather. As the animals get desperate, you’ll see
them compete for food. Age-old enemies such
as lions and hyenas prepare for battle. It’s the
survival of the fittest – nature at its wildest.
Is there air conditioning?
Yes. Every room has air conditioning that you can
adjust to your own comfort level. There are also
ceiling fans in every room.
What clothing and footwear will I need?
For game drives, you should wear pale or neutral
colours. In summer (October to April), these
should be lightweight, but take a windbreaker
or light jacket for evenings. In winter (May to
September) take a jumper/sweater, fleece or
warm jacket too. Trainers/sneakers are fine for
safari walks, and it’s a good idea to bring a hat
and sunglasses – for all seasons. You can wear
whatever you like around the lodges and dining
rooms. Formal wear isn’t always practical, but of
course it’s up to you. Make sure you don’t forget
your swimsuit.
Do you cater for special diets?
Our African inspired menu is one of the highlights
of your stay. But we understand that some people
have special requirements and personal favourites
too. Let us know in advance, and we’ll do our best
to make sure we have exactly what you need.
Do I need to take precautions against
malaria?
The Mpumalanga province, including the Sabi
Sand Private Game Reserve, is in a malaria
endemic area so it is very important to seek
advice on appropriate precautions before you
travel. During your stay it is still important to
cover up with insect repellent. We provide
an excellent one in your room, but bring your
own stick or roll-on repellent to take out on
game drives and for when you first arrive in
Mpumalanga. All rooms have mosquito nets too.
What can I do during the day?
Well of course there are the twice daily game
drives. One starts early in the morning around
5am and the other leaves in the afternoon at
about 4pm. Each drive lasts for approximately
3½ hours. The more adventurous may opt for
a walking safari after breakfast to learn about
the local plants and wildlife and for some more
in-depth knowledge on how to track animals. If
you want to take it easy, soak up the sun by the
pools, read a book, or relax with a Spa treatment.
Energetic types can have a hit of tennis or work
out in the gym where the views will take your
mind off all that hard work. Others may prefer
to go on one of our cultural, wildlife or scenic
tours including helicopter trips or a tour of the
local community.
Can I get involved with work in
the community?
Yes you can! Ulusaba’s charitable arm Pride ‘n
Purpose is committed to helping disadvantaged
communities living adjacent to the reserve. Pride
‘n Purpose’s work is achieved both through the
provision of basic needs, such as access to food,
water and health services, and by empowering
communities with sustainable development
initiatives. While staying at Ulusaba, you can go on
a variety of excursions with all proceeds donated
to the local community. Help out at one of the
local crèches and teach the kids a new song or
spend an afternoon visiting one of the many other
ongoing Pride ‘n Purpose projects.
Volunteer safari
You can now incorporate a volunteering
experience into your stay at Ulusaba. Our team
will create bespoke itineraries to participate in
hands-on projects within the local communities,
based around your own skills and interests. Just
ask our reservations team for more details.
Arrival and departure details
Check-in is officially 2pm. If you want to arrive
earlier we’ll make every effort to have a room
ready for you, but if not we’ll look after your bags
so you can start enjoying yourself. Check-out is
officially 11am however we are flexible. Just ask us
the night before you leave.
Medical information
We have first aid equipment at both lodges along
with staff trained in administering first aid. 24hour Emergency Trauma Paramedics and 4 x 4
ambulances are available in the Sabi Sand Game
Reserve. Doctors provide telephone or personal
consultations to guests with minor aches and
injuries, but this will be charged, so make sure you
have appropriate travel insurance.
T H E L E GA L S T U F F
1: Definitions and Parties
In these terms and conditions:
The ‘Company’ shall mean Ulusaba Rock Lodge
(Pty) Ltd., a Company incorporated under the laws
of South Africa. ‘We’ shall mean the Company.
The ‘Client’ shall mean the person who has paid
the deposit as the Lead Booking Name and each
person listed within the booking as their travelling
companion. ‘You’ shall mean the Client. ‘Exclusive
Use Bookings’ shall mean bookings for exclusive use
and ‘Group Bookings’ shall mean bookings for 5 or
more rooms to be utilised by one party of individuals
using individual rates. An ‘Individual Booking’ shall
mean a booking using individual rates other than
a group booking. ‘Ulusaba’ means Ulusaba Private
Game Reserve. In these terms and conditions the
masculine words shall include the feminine and
neuter genders and vice-versa and the singular shall
include the plural and vice-versa.
2: Bookings
A contract will only be constituted between the
Company and the Client once a written request for
confirmation of a booking has been received from
the Client by the Company, and written confirmation
of acceptance of a booking has been sent on
behalf of the Company to the Lead Booking Name
(following receipt of payment of the deposit as
outlined in paragraphs 3 or 6 below (as appropriate).
PLEASE NOTE: The Lead Booking Name on
paying the deposit acknowledges that he
accepts these terms and conditions on behalf of
himself and each of his travelling companions
and warrants to the Company that he has
authority to do so.
TERMS AND CONDITIONS APPLYING TO
INDIVIDUAL BOOKINGS
3: Payment and Confirmation
Bookings will be confirmed upon receipt of a 30%
non-refundable accommodation deposit. The
final payment of 70% plus any additional sums
equal to any payments due to external transport
or transfer operators is due no later than 42 days
PLEASE NOTE: We know reading all the legal terms and conditions can be a chore, but there are some clauses we feel are particularly important for all our guests. To help you
along, we’ve highlighted and inserted ‘PLEASE NOTE:’ on several paragraphs. As always, please contact us if you would like more information.
prior to the proposed date of arrival, and we will
remind you of this nearer to the time. If the Client
makes a reservation less than 42 days prior to the
proposed date of arrival, such bookings will only be
confirmed upon receipt of a 100% pre-payment, plus
any additional sums due to any external transport
or transfer operators, all of which shall be paid as
far as possible in advance of the proposed date
of arrival. The method by which you should pay
for your booking will depend on where you are
making your reservation, and your reservations
office should provide full details when they send
you your invoice. Your reservations office can also
advise you on the applicable rates and availability of
flights between Johannesburg airport and Ulusaba’s
private airstrip, which can be separately purchased
by the Client from a third party provider. The Client
acknowledges that such flights are offered under a
general exemption from the requirement to hold an
Air Travel Organisers’ Licence (ATOL), in accordance
with The Civil Aviation (Air Travel Organisers’
Licensing) Regulations 1995, as amended.
4: Cancellation by the Client
Firstly, as with any travel, we strongly recommend
that you purchase travel insurance which gives
you full cancellation cover. Secondly, you must
send us any and all cancellations clearly and in
writing to avoid any errors! This can be done by
letter, fax or email using the following contact
details: Reservations, Virgin Limited Edition, The
Metro Building, 1 Butterwick, London, W6 8DL,
United Kingdom; enquiries@virginlimitededition.
com. We will then confirm the cancellation back to
you in writing and provide you with a cancellation
number. Thirdly, since we incur costs in cancelling
your booking, if you cancel a booking you will be
obliged to pay the applicable cancellation charges
outlined below. Please note that if a payment is not
received on time or in the correct amount we reserve
the right to release your reservation, regardless of
any payment(s) already received. We will use best
efforts to contact you prior to taking this course of
action and will remind you of payments due. Your
30% deposit is non-refundable regardless of when
you cancel. If you cancel between 42 and 21 days
prior to your proposed date of arrival at Ulusaba,
a cancellation charge equal to 75% of your total
accommodation charge will be levied; this comprises
the 30% deposit and a further 45% penalty. There
may also be cancellation fees levied by third parties/
our affiliates such as flight or transfer operators; we
will advise you of any such additional cancellation
fees in due course once we have this information
and, if requested, you will refund us in respect of
such fees forthwith. If you cancel within 21 days of
your proposed date of arrival at Ulusaba no refund
of any part of the total accommodation charge will
be given. Please note that clients are liable for any
payments outstanding on the date cancellation
is received.
5: Changes by the Client to date or nature of
the booking
We will use reasonable endeavours to accommodate
requests for amendments which are received up
to 42 days prior to your proposed date of arrival
at Ulusaba, however this is at the sole discretion
of the Management at Virgin Limited Edition’s UK
Head Office. If we receive your request within 42
days prior to arrival, we will also use best efforts
to accommodate your amendment, however we
reserve the right to charge a fee of up to 25% of
your total accommodation cost and, as before, any
such amendment is still at the sole discretion of the
Management at Virgin Limited Edition’s UK Head
Office. Should the Client choose to leave Ulusaba
early for any reason other than in circumstances
outlined in paragraph 13 below, no refund will be
made to the Client. The client also agrees that
individual or group stays at Ulusaba cannot be sold,
awarded as prizes or otherwise transferred without
the Company’s prior written authorisation. TERMS AND CONDITIONS APPLYING TO
EXCLUSIVE USE AND GROUP BOOKINGS
6: Payment and Confirmation
Bookings will be confirmed upon receipt of a 20%
non-refundable accommodation deposit. A second
40% non-refundable payment is due no later than
180 days prior to your proposed date of arrival at
Ulusaba, along with any additional sums equal to
any payments due to external transport or transfer
operators. The final 40% non-refundable payment
is due no later than 90 days prior to your proposed
date of arrival at Ulusaba, along with any sums
equal to any payments due to external transport or
transfer operators. If the Client makes a reservation
less than 90 days prior to the proposed date of
arrival, such bookings will only be confirmed upon
receipt of a 100% non-refundable payment, plus
any additional sums due to any external transport
or transfer operators, all of which shall be paid as
far as possible in advance of the proposed date of
arrival. Please note that if a payment is not received
on time or in the correct amount we reserve the
right to release your reservation, regardless of any
payment(s) already received. We will use best efforts
to contact you prior to taking this course of action
and will remind you of payments due. The method by
which you should pay for your booking will depend
on where you are making your reservation. Your
reservations office should provide full details when
they send you your invoice.
7: Cancellation by the Client
All payments received are non-refundable so we
strongly recommend that you purchase travel
insurance which gives full cancellation cover. Please
note that the Client is also liable for any payments
outstanding on the date on which a cancellation
is received from a Client and that all cancellations
must be received in writing. This can be done by
letter, fax or email using the following contact
details: Reservations, Virgin Limited Edition, The
Metro Building, 1 Butterwick, London, W6 8DL, United
Kingdom; [email protected].
We will then confirm the cancellation back to you in
writing and provide you with a cancellation number.
8: Changes by the Client to date or nature of
the booking
We will use reasonable endeavours to accommodate
requests for amendments received up to 90
days prior to the proposed date of your arrival at
Ulusaba, however this is at the sole discretion of
the Management at Virgin Limited Edition’s UK
Head Office. If we receive your request within 90
days prior to the proposed date of your arrival, we
will also use best efforts to accommodate your
amendment, however we reserve the right to charge
a fee of up to 25% of your total accommodation
costs. As before, any such accommodation of your
amendment will still be at the sole discretion of
the Management as described above and it will be
dependent on, amongst other things, the percentage
of dates and rooms originally booked that have
been subsequently re-sold. Should the Client choose
to leave Ulusaba early for any reason other than in
circumstances outlined in paragraph 13 below, no
refund will be made to the Client nor will alternative
dates be arranged. The client also agrees that
individual or group stays at Ulusaba cannot be sold,
awarded as prizes or otherwise transferred without
the Company’s prior written authorisation. TERMS AND CONDITIONS APPLYING TO
ALL BOOKINGS
9: Onward Sale/Transfer of your Booking
Your booking at Ulusaba Private Game Reserve
must not be sold, awarded as a prize or otherwise
transferred without our prior written authorisation.
Any such authorisation shall likely include restrictions
relating to how you may market and promote the
booking. You will need our written approval in
advance of releasing any marketing or promotional
materials regarding the onward transfer of the
booking or which makes reference to us, Virgin,
Sir Richard Branson or their respective affiliates
(“Interested Parties”). This will include but will not
be limited to email communications, advertising,
editorials, social media, websites and press
releases. Should anything be published about your
involvement with the Interested Parties that we wish
to have edited or removed, you agree to co-operate
promptly with any reasonable requests we may
make for that purpose
10: Changes and Cancellation by the Company
The Company reserves the right to alter or cancel the
whole or part of the booking.
The Company will advise the Client of any changes
or cancellations as soon as reasonably possible.
Different terms will then apply depending on
THE LEGAL STUFF CONTINUED
11: Liability of the Company
a) PLEASE NOTE: We accept no liability for
ensuring that the accommodation which you book
with us is provided as described in this brochure,
save where any part of your accommodation is
not provided as described in this brochure due
to the fault of our employees or agents and this
has adversely affected your travel arrangements.
Subject to paragraph (b) below, our liability in all
cases shall be limited to a maximum of three times
the aggregate amount paid by you to us for your
accommodation with us.
PLEASE NOTE: Any liability of the Company which
may arise in the event of cancellation shall be
limited to a refund of monies as provided above.
The Company will not be liable for any cancellation
which results from the Client’s default. Without
prejudice to the provisions set out above relating
to cancellation, the Company reserves the right to
cancel the service or the services it is contractually
obligated to provide to the Client and require
the Client to leave Ulusaba immediately if the
Company reasonably considers that the Client’s
behaviour at Ulusaba has caused (or is likely to
cause) loss, damage or harm to Ulusaba or any
part of it or is (or is likely to be) objectionable to
other guests; in these circumstances the Company
shall not be obligated to make any refund of
monies to the Client. Further, the Client shall
indemnify and hold harmless the Company (for
itself and on behalf of its affiliates, agents and
employees) against any such loss, damage
or harm.
d) PLEASE NOTE: For the avoidance of doubt
the Company will not be liable for loss or injury
suffered by the Client which was outside the
control of the Company. We would suggest that
you obtain suitable insurance to cover loss or
injury. The Company shall not be obligated to
make any payments in those circumstances other
than as otherwise referred to in the terms and
conditions above.
b) Nothing in paragraph (a) above shall exclude
or restrict our liability or responsibility for death,
injury or illness caused by the negligent acts and/
or omissions of our employees or agents whilst
acting within the scope of, or in the course of, their
employment or engagement in the provision of
your accommodation with us.
c) PLEASE NOTE: Due to the nature of activities
undertaken at Ulusaba and because of the
incidence of malaria in the region, all guests shall
sign an indemnity and waiver on arrival
at Ulusaba.
12: Indemnity, Release and Waiver
a) The Client hereby acknowledges that the
animals, insects and wildlife at Ulusaba and the
surrounding land (the “Farms”) constitute a
potential danger to persons walking on the Farms
or any part thereof or travelling in open or closed
vehicles thereon, whether or not accompanied by
a ranger or staff member and whether or not in
the proximity of bungalows and other buildings.
b) PLEASE NOTE: Subject to paragraph 11 (b)
above, the Client hereby releases, indemnifies and
holds harmless, to the fullest extent permitted
by law, the Company as well as its holding,
subsidiary and associated companies and its and
their respective directors, officers, employees,
servants and agents from and against any and all
claims, liabilities and losses of whatever nature,
including (without limitation) for loss, costs,
damage, expense, personal injury or death, arising
from or in connection with the Client and/or any
Minor’s stay at Ulusaba. For the purposes of this
paragraph 11, “Minor” shall mean a person under
the age of 18 or dependent of whom the Client is
the parent or legal guardian or who is under the
control or custody of the Client.
c) PLEASE NOTE: The Client is aware than he
will be entering a malaria-infected area and
acknowledges that he has been advised to
take anti-malaria precautions for himself and any
Minors.
d) PLEASE NOTE: The Client undertakes to obey
all instructions given to him at any stage by
any ranger or other officer or employee of the
Company whilst on the Farms and acknowledges
that any such instruction will be made for the
purpose of protecting the Client’s personal safety
and that of others in whose company the Client
may be.
13: Force Majeure
We act on the advice given by the government of the
United Kingdom and the government of your home
country. If flights are grounded because of war or
terrorism or you are advised by your government that
it is unsafe to travel, we will do all we can to make it
easy for you to postpone your holiday. We will never
impose any cancellation penalties for accommodation
cancelled at Ulusaba if government advice means
that you can’t travel. Please contact one of our
reservations offices if you are concerned about travel
due to war, terrorism or similar events.
14: Entire Agreement; Variation and Waiver;
Severance
These terms and conditions constitute the entire
understanding and agreement in relation to their
Virgin Limited Edition Sales
and Reservations Offices
subject matter and supersede any previous explicit or
implied agreement or undertaking between the parties
with respect thereto. The Company reserves the right
to alter these terms and conditions from time to time
and will notify the Client of any changes as soon as
reasonably possible using the postal or email contact
details provided by the Client for the Client’s booking.
The amended terms and conditions will apply to any
Client booking that commences after the date of such
notification. No other variation, waiver or release of
these terms and conditions shall be effective unless it
is made by the Company and notified to the Client in
accordance with this paragraph. If any part of these
terms and conditions is void or unenforceable due to
any applicable law, it shall be deemed to be deleted
and the remaining provisions of these terms and
conditions shall continue in full force and effect.
UK Head Office
T: 0800 716 919 (toll-free)
T: + 44 (0) 208 600 0430
F: + 44 (0) 208 600 0485
E: [email protected]
South Africa Office
T: 0800 056 343 (toll-free)
T: + 27 (0) 11 325 4405
F: + 27 (0) 11 325 4416
E: [email protected]
15: Governing Law
This contract shall be governed and construed
according to English Law and shall be subject to the
exclusive jurisdiction of the courts of South Africa,
save that the Company shall be entitled to enforce the
contract against the Client in the courts of England or
in the courts of any other country in which the Client is
resident, domiciled or has a place of business.
16: Data Protection
Your information is safe with us. Rest assured your
details are held by Virgin Limited Edition in accordance
with the Data Protection Act 1998 (UK).We will not
share your personal information with third parties
for marketing or any other purposes without your
consent unless required by law. We operate an
automatic opt in policy which means that when you
request information from us on one of our properties
or make an enquiry/reservation, you are added to our
database and may be contacted by us with relevant
promotions, offers or information that we feel may be
of interest to you from time to time. With Virgin YOU
are always in control of your personal information, so
if at any time you wish us to stop contacting you then
simply email us at: [email protected],
write to Virgin Limited Edition, The Metro Building,
1 Butterwick, London, W6 8DL, United Kingdom, or call
us on freephone 0800 716 919 or + 44 (0) 208 600
0430 to let us know. Thanks.
Virgin Limited Edition
Sales Offices
USA Regional Office
T: 877 577 8777 (toll-free)
T: + 1 (212) 994 3070
F: + 1 (212) 497 9051
E: [email protected]
Printed on 100% recycled paper 05-2015
whether the proposed changes are, in the opinion of
the Company, minor or substantial. If the proposed
changes are, in the opinion of the Company, minor,
the Company will make alternative, comparable
arrangements at no cost to the Client, who shall
accept such alternative arrangements. If the changes
are, in the opinion of the Company, substantial, then
the Company may offer alternative arrangements to
the Client, but the Client shall not be obliged to accept
such alternative arrangements. If no such alternative
arrangements are offered in these circumstances, or
the Client does not accept any such offered alternative
arrangements, then the Client may reject the booking
within 14 days of notification to the Client of the
relevant change(s) and the Company will cancel the
booking. If the Client rejects the booking in these
circumstances, all monies which have been paid by
the Client to us as at the date of cancellation will be
repaid to the Client less the Company’s reasonable
expenses in respect of the booking. Under no
circumstances will the Company be liable to the Client
for any financial recompense in the event of a change
(whether material or otherwise) which does not lead
to a cancellation.
www.ulusaba.virgin.com
www.virginlimitededition.com