Jetstar fare conditions
Economy fare
Add a bundle
Business fare
Add a bundle
Jetstar Fare Types1
Starter
Plus
Max
Business2
Business2Max
Fare Class
H, K, P, M, N, O, Q, R, S, T, V, Y
HP, KP, LP, MP, NP, OP,
QP, RP, SP, TP, VP, YP
VY, YY
J1, J
JF1, JF
Refunds*
Non refundable
Non refundable
Yes3. Up to and including
day of departure4.
Refund fee applicable6
Non refundable
Yes3. Up to and including
day of departure4.
Refund fee applicable6
Origin/destination changes*
Not permitted
Not permitted
Yes. Fare difference only5
Yes. Fare difference only5
Yes. Fare difference only5
Time and date changes
Yes. Up until 24hrs prior to
departure. Change fee6 and
fare difference5 applicable
Yes. Up until 24hrs prior
to departure. Fare
difference5 applicable
Yes. Up to and including
day of departure4. Fare
difference5 applicable
Yes. Up to and including
day of departure4. Fare
difference5 applicable
Yes. Up to and including
day of departure4. Fare
difference5 applicable
Name changes*
Yes. Up until 24hrs prior to
departure for change fee6
and fare difference5
Yes12. Up until 24hrs prior
to departure. Fare
difference5 applicable
Yes12. Free of charge
Yes. Free of charge
Yes. Free of charge
Booking validity
Unlimited7
Unlimited7
Unlimited7
Unlimited7
Unlimited7
Main fare conditions
Baggage, lounge and frequent flyers
Checked baggage allowance8
0kg
0kg
0kg
30kg
30kg
Add baggage for fee
15kg, 20kg, 25kg,
30kg, 35kg, 40kg
15kg, 20kg, 25kg,
30kg, 35kg, 40kg
15kg, 20kg, 25kg,
30kg, 35kg, 40kg
5kg or 10kg
5kg or 10kg
Carry on baggage allowance9
JQ/3K/VF: 10kg10
BL: 7kg10
JQ/3K/VF: 10kg10
BL: 7kg10
JQ/3K/VF: 10kg10
BL: 7kg10
JQ/3K: 2 items x 10kg
JQ/3K: 2 items x 10kg
Qantas FF points/status credit11
No/No
Yes/Yes
Yes/Yes
No/No
Yes/Yes
QF Club lounge access
(where available)
No (unless QF club member)
No (unless QF club member)
No (unless QF club member)
No (unless QF club member)
Yes
Conditions
1
2
3
4
5
6
7
8
9
Correct at time of publication, information and Fees may
change without notice. Refer to www.jetstar.com/fare-types
for full information
Only available on A330 services.
Excluding fares upgraded to Max bundles after original
booking was made.
Including after flight has departed
Fare difference means the difference between the original fare
purchased, and the fare that is available on the day of change.
The fare difference may be substantial
Refer to Fees table (right) for more information
Provided permitted changes are made within the applicable
time limits. A seat must be held at all times (no open bookings).
Fees apply to include checked baggage. Business fares include
30kg checked baggage.
Cabin Baggage limits are strictly applied.
10 Consisting of one main and one small item with a total
combined weight of up to 10kg
11 Except Jetstar Pacific (BL) flights.
12 A fee applies for permitted name changes on Jetstar Pacific
(BL) flights during a peak periods
Fees Table1
Domestic (flights that
depart and arrive within
the same country)
* Via Contact Centre only
~ All amounts must be paid in the currency in which the original
booking was made.
Short haul international
(INT flights that operate
on an A320/A321)
This flyer is an overview only and does not replace our fare rules.
Information is subject to change. Please visit jetstar.com for up to
date information and our jetstar.com/terms page to view our fare
rules.”
Long haul international
(INT flights that operate
on an A330)
Fees Table conditions
1 Fees are correct as at 7 July 2011 and are subject to change
2 The journey is the full outbound or return portion of the
reservation and must be booked as a single fare.
Intra-Asia (INT flights
that don’t depart/arrive
in AU/NZ and operate
on an A320/A321)
Refund fee (Max only)
50AUD/NZD
Per booking, per passenger
Change fee (Trade Site/API)
40AUD/NZD
Change fee (Contact Centre)
50AUD/NZD
Per passenger
per journey2
Refund fee (Max only)
50AUD/NZD
Per booking, per passenger
Change fee (Trade Site/API)
40AUD/NZD
Change fee (Contact Centre)
50AUD/NZD
Per passenger
per journey2
Refund fee (Business Max only)
50AUD
Per booking, per passenger
Change fee (Trade Site/API)
50AUD
Change fee (Contact Centre)
75AUD
Per passenger
per journey2
Refund fee (Max only)
50SGD/45USD
Per booking, per passenger
Change fee (Trade Site/API)
40SGD/30USD
Change fee (Contact Centre)
50SGD/40USD
Per passenger
per journey2
Fares and Bundles
Jetstar are proud to offer you greater choice and flexibility.
When you book with Jetstar you can choose between two types of fares - Starter and Business
(on selected international flights). Once you’ve chosen your fare, you can then add on
checked baggage and a bundle...customise your travel so you only pay for what you need!
Beijing
Tokyo (Narita)
Economy fare
Add a bundle
Starter
Plus
Max
Business fare
Add a bundle
Business
Business Max
Seat selection and priority boarding (for more information, visit www.jetstar.com/what-we-offer/in-flight/seating)
Ha Noi
Free standard
seat selection
$
3
3
Free extra leg room and
up front seat selection
$
$
3
Priority boarding
$
3
3
3
3
$
3
3
3
3
3
Ningbo
Honolulu
3
Business seat pitch of 38 inches
(7 inches more than standard economy)
In-flight products
Food and
beverages
In-flight
entertainment
$
Meals, drinks (including alcoholic)
and snack bar included
On selected flights, see below
$
$
3
Where available
$
Comfort
pack
Fiji (Nadi)
3
Ballina Byron
Adelaide
$
$
3
Where available
3
Melbourne (Avalon)
Operated by Valuair
Operated by Jetstar: Australian services
Operated by Jetstar Asia
Launceston
Hobart
Operated by Jetstar: International services
Inclusion of prepaid meals. For bookings made from 5th July 2011
Operated by Jetstar: Domestic NZ services
Melbourne -Singapore–Beijing* (flights commence 24 November 2011)
Jetstar services from Melbourne to Beijing via Singapore commence 24 November 2011*
Jetstar Asia services from Ningbo to Singapore commence 9 September 2011*
Line of
business
JQ domestic
(AU/NZ)*
JQ short haul
international~
3K short haul
international
JQ long haul
international
3K long haul
international
JQ/3K
intra Asia
BL domestic
(VNM)
Meals
included
No meals
included
Main meal
No meals
included
Main + light
meal
No meals
included
No meals
included
No meals
included
* Unless domestic sector of an international flight with the same flight number (eg JQ57 CNS-DRW-SIN, meals would be provided on CNS-DRW and
DRW-SIN leg of journey). ~ Excluding trans Tasman and SYD-NAN-SYD services. Domestic flights depart and arrive within the same country. Short haul
international flights are INT flights that operate on on A320/A321. Long haul international flights are INT flights that operate on an A330. Intra Asia flights
are INT flights that don’t depart or arrive in AU/NZ and operate on an A320/A321.
Contact us
Telephone AU: 1300 0423 94 | Telephone NZ: 0800 284 510 | Email: [email protected]
Jetstar Asia services from Hanoi to Singapore commence 15 December 2011*
*Subject to regulatory approval
Meal service
Depending on the sector length passengers will receive a main meal, or a
main meal plus a light meal, as shown on the table above. The meal pack
includes one hot and one cold non alcoholic drink with each meal service.
Beer, wine and spirits are not included, and can be purchased.