X
STOREWAY
IBM Ultrium Generation 3
400/800 GB Half-High
External Tape Drive
347H
X348H
X
Installation and Operation
Guide
X349H
X
X350H
REFERENCE
86 A1 74EW 00
X
STOREWAY
X351H
X
IBM Ultrium Generation 3 400/800 GB
Half-High External Tape Drive
Installation and Operation Guide
X352H
X
X35H
X
Hardware
X354H
March 2008
X35H
X
X
BULL CEDOC
357 AVENUE PATTON
B.P.20845
49008 ANGERS CEDEX 01
FRANCE
X356H
REFERENCE
86 A1 74EW 00
X
The following copyright notice protects this book under Copyright laws which prohibit such actions as, but not limited
to, copying, distributing, modifying, and making derivative works.
Copyright
Bull SAS 2008
X357H
X
Printed in France
Suggestions and criticisms concerning the form, content, and presentation of this
book are invited. A form is provided at the end of this book for this purpose.
To order additional copies of this book or other Bull Technical Publications, you
are invited to use the Ordering Form also provided at the end of this book.
Trademarks and Acknowledgements
We acknowledge the right of proprietors of trademarks mentioned in this book.
Intel® and Itanium® are registered trademarks of Intel Corporation.
Windows® and Microsoft® software are registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark in the United States of America and other countries licensed exclusively through the
Open Group.
Linux® is a registered trademark of Linus Torvalds.
The information in this document is subject to change without notice. Bull will not be liable for errors
contained herein, or for incidental or consequential damages in connection with the use of this material.
Table of Contents
List of Figures .................................................................................................. iv
0H
358H
List of Tables.................................................................................................... iv
1H
359H
Preface ............................................................................................................ v
2H
360H
Chapter 1.
HProduct descriptionH...................................................................... 1
1.1
FeaturesH .................................................................................................................... 1
HCartridge Auto Eject on Over TemperatureH................................................................... 2
HSelectable Auto Flush Timer EnhancementsH ................................................................... 2
HNew Four LED Operator Panel ConfigurationH ............................................................... 2
HNew Service Mode OperationsH .................................................................................. 2
HInhibit Firmware Down-LevelingH .................................................................................. 3
3H
HDrive
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
4H
5H
6H
7H
8H
9H
361H
362H
36H
364H
365H
36H
367H
1.2
HFront PanelH ........................................................................................................................ 3
1.3
HRear Panel - SCSI DriveH ....................................................................................................... 3
1.4
HRear Panel - SAS DriveH ........................................................................................................ 4
1.5
HCartridge CompatibilityH ...................................................................................................... 4
1.6
HData Cartridge Capacity ScalingH ......................................................................................... 4
1.7
HSupported Servers and Operating SystemsH ............................................................................ 5
10H
1H
368H
12H
369H
13H
370H
14H
371H
15H
372H
1.8
37H
HSCSI
1.8.1
1.8.2
1.8.3
16H
17H
18H
19H
InterfaceH .................................................................................................................... 5
HPhysical CharacteristicsH ............................................................................................. 5
HSpeedH...................................................................................................................... 5
HAddress AssignmentsH ................................................................................................. 6
374H
375H
376H
37H
1.9
HSAS InterfaceH ..................................................................................................................... 6
1.10
HSupported Device DriversH .................................................................................................... 6
20H
21H
378H
1.11
379H
HSpecificationsH .................................................................................................................... 7
1.11.1 HPhysical SpecificationsH ............................................................................................... 7
1.11.2 HPower SpecificationsH ................................................................................................. 7
1.11.3 HEnvironmental SpecificationsH ...................................................................................... 8
1.11.4 HOther SpecificationsH .................................................................................................. 8
2H
380H
23H
381H
24H
382H
25H
38H
26H
384H
Chapter 2.
27H
HInstalling the DriveH ...................................................................... 9
385H
2.1
HAvoiding Drive DamageH ..................................................................................................... 9
2.2
HInstallation OverviewH .......................................................................................................... 9
2.3
HUnpack the DriveH ............................................................................................................. 10
2.4
HVerify the Shipment ContentsH ............................................................................................. 10
2.5
HInstall the Rack Mount Kit (Optional)H ................................................................................... 11
2.6
HInspect the Power Cord and OutletH ..................................................................................... 12
28H
29H
30H
31H
3H
32H
386H
387H
38H
389H
390H
391H
Preface
i
2.7
HSet the SCSI ID (SCSI Drives Only)H...................................................................................... 12
2.8
HPosition the DriveH .............................................................................................................. 13
2.9
HInstall the SCSI or SAS Host Adapter Card (if Required)H ........................................................ 13
2.10
HConnect the SCSI Cable to the Drive (SCSI Drive Only)H ......................................................... 13
2.11
HConnect the SAS Cable to the Drive (SAS Drives Only)H ......................................................... 15
2.12
HConnect and Test Power to the DriveH ................................................................................... 16
2.13
HRun Drive DiagnosticsH ....................................................................................................... 16
2.14
HInstall Device DriversH ......................................................................................................... 16
2.15
HConfigure the Drive to the ServerH ........................................................................................ 16
2.16
HUpdate Drive FirmwareH ..................................................................................................... 17
34H
35H
392H
36H
39H
37H
394H
38H
395H
39H
396H
40H
397H
41H
398H
42H
39H
43H
40H
401H
Chapter 3.
4H
3.1
HOperating the DriveH .................................................................. 19
402H
HStatus LEDsH ...................................................................................................................... 19
3.1.1
HGraphical Representation of Status LEDsH .................................................................... 19
45H
403H
46H
40H
3.2
HOperating ModesH ............................................................................................................. 20
3.3
HUnload ButtonH .................................................................................................................. 21
3.4
HInterpreting Operation Mode Status LEDsH ............................................................................ 22
3.5
H ervice ModesH ................................................................................................................. 24
S
3.5.1
HAccessing Service Mode 1: Standalone Diagnostics (Self Test)H ..................................... 25
3.5.2
HAccessing Service Mode 2: Force DumpH .................................................................... 28
3.5.3
HAccessing Service Mode 3: Copy Dump to TapeH ........................................................ 31
3.5.4
HAccessing Service Mode 4: Copy Dump to FlashH ........................................................ 33
3.5.5
HAccessing Service Mode 5: Erase FlashH ..................................................................... 36
3.5.6
HAccessing Service Mode 6: Make Field Microcode Replacement (FMR) TapeH ................. 39
3.5.7
HAccessing Service Mode 7: Unmake FMRH .................................................................. 41
3.5.8
Accessing Service Mode 8: Host Interface Wrap Test .................................................. 43
47H
48H
405H
49H
406H
50H
407H
408H
51H
409H
52H
410H
53H
41H
54H
412H
5H
413H
56H
41H
57H
415H
58H
416H
3.6
HExecuting a Drive Dump OperationH .................................................................................... 44
3.7
HInterpreting Error Conditions Using Status LEDsH .................................................................... 46
3.8
HInserting a Tape CartridgeH ................................................................................................. 48
3.9
HRemoving a Tape CartridgeH ............................................................................................... 48
59H
60H
417H
61H
418H
62H
419H
420H
Chapter 4.
63H
4.1
HUsing Ultrium MediaH.................................................................. 51
421H
Data Cartridge................................................................................................................. 52
4.1.1
Cartridge Compatibility ........................................................................................... 53
4.1.2
HCapacity ScalingH .................................................................................................... 53
64H
42H
423H
6H
42H
4.2
65H
HWORM (Write Once, Read Many) Data CartridgeH............................................................... 53
4.2.1
HWORM Worldwide Cartridge Identifier (WWCID)H ..................................................... 54
4.2.2
HData Security on WORM MediaH ............................................................................... 54
4.2.3
HWORM Media ErrorsH .............................................................................................. 54
67H
425H
68H
426H
69H
427H
70H
428H
4.3
HCleaning CartridgeH ........................................................................................................... 55
4.4
HCartridge Memory Chip (LTO-CM)H ...................................................................................... 55
71H
72H
ii
Guide
429H
430H
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
4.5
HWrite-Protect SwitchH ......................................................................................................... 55
4.6
H andling the CartridgesH .................................................................................................... 56
H
4.6.1
HProvide TrainingH ..................................................................................................... 56
4.6.2
HEnsure Proper PackagingH ......................................................................................... 57
4.6.3
HProvide Proper Acclimation and Environmental ConditionsH ........................................... 58
4.6.4
HPerform a Thorough InspectionH ................................................................................. 58
73H
74H
431H
432H
75H
43H
76H
43H
7H
435H
78H
436H
Chapter 5.
79H
5.1
HResolving ProblemsH.................................................................... 61
437H
HUsing Sense DataH ............................................................................................................. 63
5.1.1
HObtaining Error Information from the AS/400 or System i with RISC ProcessorH .............. 63
5.1.2
HObtaining Error Information from the RS/6000 or System pH ......................................... 64
80H
438H
439H
82H
40H
5.2
81H
H btaining a Drive DumpH ................................................................................................... 67
O
5.2.1
HUsing ITDTH ............................................................................................................. 67
5.2.2
HUsing the DriveH ....................................................................................................... 67
5.2.3
HUsing a Device Driver UtilityH ..................................................................................... 67
83H
41H
42H
85H
43H
86H
4H
5.3
84H
HResolving Problems Reported by the ServerH ......................................................................... 67
5.3.1
HFixing Bus ErrorsH ..................................................................................................... 68
87H
45H
8H
5.4
46H
HResolving Media-Related ProblemsH ..................................................................................... 69
89H
47H
Chapter 6.
90H
6.1
Servicing the Drive .................................................................... 71
48H
H ninstalling/Reinstalling a DriveH ........................................................................................ 71
U
6.1.1
HSCSI DriveH ............................................................................................................. 71
6.1.2
HSAS DriveH .............................................................................................................. 71
91H
49H
92H
450H
93H
451H
6.2
HMid-tape RecoveryH ........................................................................................................... 72
6.3
HCleaning the Drive Magnetic Recording HeadH ..................................................................... 72
94H
95H
452H
6.4
453H
HUpdating FirmwareH .......................................................................................................... 72
6.4.1
HUpdating Firmware through the Host InterfaceH ............................................................ 73
6.4.2
HUpdating the Firmware with an FMR Tape CartridgeH ................................................... 74
96H
45H
97H
45H
98H
456H
Appendix A. Tape Alert Flags .......................................................................... 77
9H
457H
Preface
iii
List of Figures
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
10H
10H
102H
103H
104H
105H
106H
107H
108H
109H
10H
1H
12H
13H
14H
15H
16H
17H
1-1.
1-2.
1-3.
1-4.
2-1.
2-2.
2-3.
2-4.
4-1.
4-2.
4-3.
4-4.
4-5.
4-6.
5-1.
5-2.
5-3.
5-4.
View of the drive ................................................................................................ 1
Drive front panel element descriptions .................................................................... 3
SCSI drive rear panel element descriptions.............................................................. 3
SAS drive rear panel element descriptions .............................................................. 4
Front view of shelf attached to rack...................................................................... 11
Example of connecting one SCSI device to the server. The view is from the top. ......... 14
Example of connecting multiple SCSI devices to the server. The view is from the top. ... 15
Example of connecting one SAS device to one server.............................................. 15
The LTO Ultrium 400 GB data cartridge................................................................ 51
Ultrium 3 data cartridge (left); Ultrium 3 WORM data cartridge (right) ...................... 54
Setting the write-protect switch ............................................................................ 56
Twenty cartridges is a turtlecase .......................................................................... 57
Double box tape cartridges for shipping ............................................................... 57
Broken case ..................................................................................................... 58
Example of an error log from the AS/400 or IBM System i servers ............................ 64
Example of sense data from the AS/400 or IBM System i servers.............................. 64
Example of an AIX ERRPT Drive Error Log .............................................................. 66
Example of an error that suggests a SCSI bus problem ............................................ 66
458H
459H
460H
461H
462H
463H
46H
465H
46H
467H
468H
469H
470H
471H
472H
473H
47H
475H
List of Tables
Table
Table
Table
HTable
Table
Table
Table
Table
Table
Table
Table
Table
18H
19H
120H
12H
12H
123H
124H
125H
126H
127H
128H
129H
iv
Guide
3-1.
3-2.
3-3.
3-4.
3-5.
3-6.
3-7.
3-8.
3-9.
4-1.
5-1.
6-1.
Key for interpreting graphical representations of states of status LEDs ........................ 19
Status LEDs orientation when shown in graphical form ............................................ 20
Functions that the Unload button performs ............................................................. 21
Interpretation of status LEDs in Operation modeT.TH .................................................... 22
Status LEDs while the drive is in Operation mode ................................................... 23
Status LEDs while the drive is in Operation mode (continued) ................................... 23
Service Modes.................................................................................................. 24
<Interpretation of status LEDs when an error condition exists > ................................. 47
<Graphical representation of status LEDs when an error condition exists> .................. 47
Ultrium data cartridge compatibility with Ultrium tape drive ..................................... 53
Half-high drive troubleshooting tips ...................................................................... 62
Supported Tape Alert flags ................................................................................. 79
476H
47H
478H
479H
480H
481H
482H
483H
48H
485H
486H
487H
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Preface
This guide describes how to install and use the IBM Ultrium Generation 3 400/800 Gb
Half-High External Tape Drive in the following chapters:
•
Product description, on page1 describes the drive, discusses supported servers,
operating systems, and device drivers, and lists hardware specifications.
H130X48
•
XH
X489H
X
Installing the Drive, on page 9 tells how to unpack and set up the drive.
H13X490
XH
X491H
X
•
Operating the Drive describes the Unload button and status LEDs on the drive. It tells
how to insert and remove a tape cartridge, describes methods of updating drive
firmware, and explains how to clean the drive. It also lists the diagnostic and service
functions that the drive can perform.
•
Using Ultrium Media, on page 51 describes the types of tape cartridges to use in the
drive and defines the conditions for storing and shipping them. It also tells how to
handle the cartridges, how to set a cartridge's write-protect switch, and how to order
additional cartridges.
H132X49
XH
XH
•
H13X49
•
X49H
X
Resolving Problems gives tips for solving problems with the drive.
H134X95
XH
Appendix A, TapeAlert flags lists TapeAlert messages that are supported by the drive
and that may aid during problem determination.
H135TU
UTH
Preface
v
vi
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Chapter 1. Product description
H136
H
The IBM System Storage TS2230 Tape Drives Model H3L and Model H3S is a highperformance, high-capacity data-storage device designed to backup and restore open
systems applications. This model incorporates the Linear Tape-Open (LTO) IBM Ultrium 3
Half-High Tape Drive.
Figure 1-1. View of the drive
1.1
Drive Features
H137
H
•
The drive comes with the following features:
•
One of the following host interfaces:
−
Ultra160 Low Voltage Differential (LVD) Small Computer System Interface (parallel
SCSI)
−
Single ported 3 Gb Serial Attached Small Computer System Interface (SAS)
Note:
The connector for the SAS interface is "hot" pluggable.
See Table 15 for SAS cable part numbers.
H138
H
•
Half height form factor
•
68-pin, D-shell connector for SCSI signals
•
SCSI ID selection
•
Power connection
•
Native storage capacity of 400 GB per cartridge (800 GB at 2:1 compression) on the
Ultrium 3 data cartridge
•
Maximum native data transfer rate of up to 60 MB per second.
•
Burst data transfer rate of 120 MB per second
•
Dual stage 16 channel head actuator for precision head alignment to help support
higher track density with improved data integrity and backwards compatibility with
previous LTO generations
•
Internal buffer size of 128 MB
•
Independent tape loader and threader motors designed to help with cartridge insertion
in the tape drive.
Chapter 1. Product description
H136
1
1.1.1
•
Cartridge Auto-Eject on over-temperature function safely unloads a cartridge when an
over temperature condition is detected in the drive. After cooling down, the drive can
resume normal operations.
•
Four LED operator panel configuration
•
Service Modes
Cartridge Auto Eject on Over Temperature
H139
H
The IBM Ultrium 3 Half-High drive introduces a new feature to safely unload a cartridge
when an over temperature condition is detected in the drive. Auto eject on over
temperature will occur in the following manner.
1.
If the drive is in the process of writing host data to the cartridge, the drive will stop
accepting data from the host and will automatically flush (write) all buffered data to
tape. The End Of Data marker will be written, and the cartridge will be automatically
unloaded.
2.
If the drive is sending read data to the host, it will stop accepting read commands
(sending data to the last accepted command) and will automatically unload the
cartridge.
3.
If the drive is performing an erase operation or any other medium access request not
list above, it will terminate the operation and will automatically unload the cartridge.
The drive will resume normal operation after the over temperature condition has been
cleared. However, the cartridge will not automatically reload; manual intervention or host
initiated load operation are required to load the cartridge.
1.1.2
Selectable Auto Flush Timer Enhancements
H140
H
The IBM Ultrium 3 Half-High drive introduces a new feature which allows the operator to
request the drive to automatically flush any buffered data after a preset time has expired.
The application will have the ability to set the desire auto-flush time.
1.1.3
New Four LED Operator Panel Configuration
H14
H
The IBM Ultrium 3 Half-High drive introduces a new front panel configuration. Previous
models of the IBM LTO tape drives contained a Single Character Display (SCD) and an
indicator Light Emitting Diode (LED). This panel has been replaced on the Ultrium 3 HalfHigh drive by a four LED configuration.
The Ultrium 3 Half-High drive continues to support an Unload button.
1.1.4
New Service Mode Operations
H142
H
The IBM Ultrium 3 Half-High service interface has been modified to coincide with the panel
configuration. Maintenance Mode has been replaced by a Service Mode.
2
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
1.1.5
Inhibit Firmware Down-Leveling
H143
H
The drive provides the capability to prevent loading and installing drive microcode via a
Field Microcode Replace (FMR tape) if the firmware level contained in the FMR tape is
older than the code level already installed. This option is controlled by the host application.
No checking will be performed if the firmware level is loaded via the host interface or the
library interface.
1.2
Front Panel
H14
H
(1)
Cartridge slot
(4)
Power button
(2)
Unload button
(5)
Power status LED
(3)
Status LEDs
Figure 1-2. Drive front panel element descriptions
1.3
Rear Panel - SCSI Drive
H145
H
(1)
Power connector
(3)
SCSI connectors
(2)
Air vents for fan
(4)
SCSI ID switch (selections 0 - 15)
Figure 1-3. SCSI drive rear panel element descriptions
Chapter 1. Product description
H136
3
1.4
Rear Panel - SAS Drive
H146
(1)
Power connector
(2)
Air vents for fan
H
(3)
SAS connector
Figure 1-4. SAS drive rear panel element descriptions
1.5
Cartridge Compatibility
H147
H
The drive (LTO Generation 3 Half-High) uses the IBM TotalStorage(R) LTO Ultrium 400 GB
Data Cartridge and is compatible with the cartridges of its predecessor, the IBM Ultrium
Internal Tape Drive (Generation 2). The drive performs the following functions:
−
−
−
−
−
−
Reads and writes Generation 3 cartridges to Generation 3 format
Reads and writes Generation 2 cartridges to Generation 2 format
Reads Generation 1 cartridges
Does not write Generation 3 cartridges to Generation 2 format
Does not write Generation 2 cartridges to Generation 3 format
Does not write Generation 1 cartridges
The drive reads tapes that have been written by other licensed Ultrium 3 drives. It also
writes to tapes that can be read by other licensed Ultrium 3 drives.
In addition to using the IBM TotalStorage LTO Ultrium Data Cartridge with up to 400 GB
capacity, the drive also offers read/write capability for certified LTO Ultrium tape
cartridges.
1.6
Data Cartridge Capacity Scaling
H148
H
The SET CAPACITY SCSI command enables a customer to capacity scale a data cartridge
to enable faster random access. As an example, a customer could capacity scale a data
cartridge to 20% of its normal length which improves the average access time by almost a
factor of 5; however, it also reduces the native capacity of the tape to 80 GB.
Important:
The SET CAPACITY command can only be accepted at the beginning of tape.
4
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
1.7
Supported Servers and Operating Systems
H149
H
To determine the latest supported attachments, visit the web at
http://www-01.ibm.com/systems/support/storage/config/ssic/index.jsp.
For specific instructions about attaching the drive, see Installing the drive.
HT150U
UH
H15
1.8
SCSI Interface
H152
UT
H
H
To communicate with a server, the parallel SCSI drive use the Ultra160 LVD SCSI interface.
A drive with a parallel SCSI interface is capable of receiving more than one bit at a time
(that is, it receives several bits in parallel).
1.8.1
Physical Characteristics
H153
H
The drive contains a high-density, 68-pin, D-shell receptacle connector (HD68) for
attachment to the server. The drive also includes a selector switch for selecting the SCSI ID.
The drive supports LVD SCSI cables with HD68 connectors.
For a list of available cables, see Parts and Power Cords.
H154
1.8.2
Speed
H15
H
H
The Ultra160 LVD SCSI interface is compatible with older SCSI technology and is capable
of data transmission at 160 MB/s. Ultra160 SCSI uses the three management features of
the Ultra3 SCSI standard that specifically affect data transfer rate:
− Double transition clocking - a data-transfer technique that enables data rates to
double without increasing clock speed
− Domain validation - a procedure that detects and adjusts SCSI configuration issues
that might prevent interoperation between SCSI devices
− Cyclic redundancy check (CRC) - an error-checking technique
Because the cables, connectors, and terminators are the same for the Ultra160 and Ultra2
SCSI interfaces, devices with those interfaces can be mixed on the same bus and each
device can operate at its fully rated speed.
Chapter 1. Product description
H136
5
1.8.3
Address Assignments
H156
H
Each device on a SCSI bus must have a SCSI identifier (ID) that allows the server to
recognize it. For more information, see Set the SCSI ID (SCSI drives only), on page 12.
H157
1.9
SAS Interface
H158
H
X496H
X
H
A drive with a SAS (Serial Attached SCSI) interface can be linked directly to controllers.
SAS is a performance improvement over traditional SCSI because SAS enables multiple
devices (up to 128) of different sizes and types to be connected simultaneously with thinner
and longer cables; its full-duplex signal transmission supports 3.0 Gb/s. In addition, SAS
drives can be hot-plugged. The cable is plugged into the single SFF-8088 SAS connector
on back panel.
SAS drives will auto-negotiate speed. There are no configurable topologies thus no feature
switches associated with SAS.
1.10
Supported Device Drivers
H159
H
Device drivers enable the drive to interact with a variety of servers. To properly install an
IBM device driver (if required), refer to the IBM Ultrium Device Drivers Installation and
User's Guide. For applications that use other device drivers, see the application's
documentation to determine which drivers to use.
IBM maintains the latest levels of device drivers and driver documentation for the drive on
the Internet. You can access this material by performing one of the following procedures.
Note:
If you do not have Internet access and you need information about device drivers, contact
your Marketing Representative.
•
Using a browser, type one of the following:
−
http://www.ibm.com/storage
TH160U
−
UH
−
•
ftp://ftp.software.ibm.com/storage/devdrvr
TH16U
UH
ftp://207.25.253.26/storage/devdrvr
TH162U
UH
T
Using an IBM FTP site, enter the following specifications:
−
FTP site: ftp.software.ibm.com
−
IP Addr: 207.25.253.26
−
Userid: anonymous
−
Password: (use your current e-mail address)
−
Directory: /storage/devdrvr
TU
UT
A list of device drivers for each supported server appears at /storage/devdrvr/.
6
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Note:
The device driver for System i(TM) servers is included in the OS/400(R) operating system.
1.11
Specifications
H163
H
The sections below give the physical, power, and environmental specifications for the
drive. Specifications for tape cartridges are given in Data cartridge.
H164
1.11.1
1.11.2
Physical Specifications
H165
H
Specification
Measurement
Width
250.0 mm (9.85 in.)
Depth
275.0 mm (10.8 in.)
Height
60.0 mm (2.36 in.)
Weight (without a cartridge)
4.5 kg (9.9 lbs)
Power Specifications
H16
H
H
Specification
Measurement
AC line voltage
100 to 240 Vac
Line frequency
50 to 60 Hz, auto-ranging
Line current at 100 Vac
0.58 A
Line current at 240 Vac
0.24 A
Chapter 1. Product description
H136
7
1.11.3
1.11.4
Environmental Specifications
H167
H
Environmental factor
Operating
Storage
Drive temperature
10 to 38°C
(50 to 100.4°F)
-40 to 60°C
(-40 to 140°F)
-40 to 60°C
(-40 to 140°F)
Relative humidity
(noncondensing)
20 to 80%
10 to 90%
10 to 90%
Wet bulb temperature
26°C (78.8°F)
26°C (78.8°F)
26°C (78.8°F)
Other Specifications
H168
Maximum altitude
Shipping
H
3048 m (10,000 ft) for operating and storage
12192 m (40,000 ft) for shipping
8
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Chapter 2. Installing the Drive
H169
2.1
Avoiding Drive Damage
H170
H
H
To avoid static electricity damage when handling the drive, use the following precautions:
2.2
•
Limit your movement. Movement can cause static electricity to build around you.
•
Always handle the drive carefully. Never touch exposed circuitry.
•
Prevent others from touching the drive.
•
Before unpacking and installing the drive into an enclosure, touch its static-protective
packaging to an unpainted metal surface on the enclosure for at least two seconds.
This reduces static electricity in the packaging and your body.
•
When possible, remove the drive from its static-protective packaging and install it
directly into an enclosure without setting it down. When this is not possible, place the
drive's packaging on a smooth, level surface and place the drive on the packaging.
•
Do not place the drive on the cover of the enclosure or on any other metal surface.
Installation Overview
H17
1.
H
Unpack the drive, on page 10
UH
2.
TH172U
X497H
XUT
Verify the Shipment Contents, on page 10
UTH
3.
H173TU
X498H
X
Install the Rack Mount Kit (optional), on page 11
X49H
4.
TU
X
Inspect the Power Cord and Outlet, on page 12
UH
5.
TH174U
X50H
Set the SCSI ID (SCSI drives only), on page 12
X501H
6.
T
X
UT
UT
XT
Position the drive, on page 13
X502H
7.
T
XT
Install the SCSI or SAS Host Adapter Card (if required), on page 13
H
8.
TH175
X503H
XT
Connect the SCSI cable to the drive (SCSI drive only), on page 13
TH
9.
H176T
X504H
X
Connect the SAS cable to the drive (SAS drives only), on page 15
H17T
X50H
XTH
10. Connect and test power to the drive, on page 16
H178T
TH
X506H
X
11. Run drive diagnostics, on page 16
H179T
TH
X507H
X
12. Install device drivers, on page 16
H180T
TH
X508H
X
13. Configure the drive to the server, on page 16
H18T
TH
X509H
X
14. Update Drive Firmware, on page 17
H182T
TH
X510H
X
Chapter 2 Installing the Drive
9
2.3
Unpack the Drive
H183
H
Unpack the drive and store the packaging for future moves or shipping.
Acclimation time is required if the temperature of the drive when unpacked is different than
the temperature of its operating environment. The recommended acclimation time is four
hours after the drive has been unpacked or one hour after any condensation that you can
see has evaporated, whichever is greater. When acclimating the drive, apply the following
measures:
•
If the drive is colder than its operating environment and the air contains sufficient
humidity, condensation may occur in the drive and damage it. When the drive has
warmed to the operating temperature range (greater than 10°C or 50°F) and no
danger of condensation is present (the air is dry), warm the drive more quickly by
powering it on for 30 minutes. Use a diagnostic tape to test the drive before inserting
a tape that contains data.
•
If the drive is hotter than its operating environment, the tape can stick to the drive
head. When the drive has cooled to the operating temperature range (less than 40°C
or 104°F), cool the drive more quickly by applying airflow for 30 minutes. Power-on
the drive and use a diagnostic tape to test it before inserting a tape that contains data.
If you are uncertain about whether the temperature of the drive is within the recommended
operating range or the humidity is sufficient to cause condensation, acclimate the drive for
the full four hours.
2.4
Verify the Shipment Contents
H184
H
Ensure that the following items are included in the shipment:
10
Guide
1.
Power cord, (appropriate cord for your country or region,)
2.
SCSI wrap tool (with SCSI drive)
3.
SCSI terminator (with SCSI drive)
4.
SCSI bus (signal) cable (for SCSI drive)
5.
SAS cable (for SAS drive)
Attention
SAS cables are not part of ship group, they must be ordered separately.
6.
IBM LTO 400 GB Data Cartridge
7.
IBM LTO Cleaning Cartridge
8.
Optional Rack Mount Kit
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
2.5
Install the Rack Mount Kit (Optional)
H185
1.
H
Decide at what level you want to install the shelf. The drive requires 2 units (EIAs) of
rack space.
All vertical rack measurements are given in rack units (U). One U is equal to 4.45 cm
(1.75 in.). The U levels are marked on labels on one front mounting rail and one rear
mounting rail.
2.
With the sides and back of the shelf facing up, carefully lift the shelf into the rack
between the front and back rack rails with the shelf flanges behind the front rack rails.
3.
Align the holes in the shelf flange exactly with the holes in the front rack rails.
4.
Holding the shelf ((1) in Figure 2-1) level, insert a screw through the top hole ((3) in
Figure 2-1) in each front flange of the shelf. Loosely thread the screws into the front
mounting rails.
X51H
X512H
X
X
Figure 2-1. Front view of shelf attached to rack
5.
Check that the shelf is at the same level on the four mounting rails.
6.
Insert a screw through the bottom hole ((4) in Figure 2-1) in each front flange of the
shelf. Loosely thread the screws into the front mounting rails.
7.
Tighten all mounting screws using a 7 mm nut driver or a 7 mm socket wrench.
8.
Route cables down one of the rear rack rails by threading each tie wrap through a
hole in the rail and around the cables. One tie wrap should be located near the rear
of the drive; the other should be located farther down the rack rail. Tighten cable ties
securely around the cables so the cables cannot be pulled out. Cut off tie wrap excess.
Attention
It is important to install cable ties on the cables! This helps secure the equipment on the
shelf from being accidentally pushed off or from slipping off the front of the shelf.
X513H
X
Chapter 2 Installing the Drive
11
2.6
Inspect the Power Cord and Outlet
H186
H
1.
Inspect the power cord plug to ensure that it matches the power receptacle.
2.
Ensure that all associated electrical outlets are properly grounded and that the circuit
breaker is turned on.
DANGER:
An electrical outlet that is not correctly wired could place hazardous voltage on metal
parts of the system or the devices that attach to the system. It is the responsibility of the
customer to ensure that the outlet is correctly wired and grounded to prevent an
electrical shock. (D004)
2.7
Set the SCSI ID (SCSI Drives Only)
H187
H
The SCSI ID is a unique address that identifies the unit to the server. To set the SCSI ID:
1.
Refer to the following notes and decide what ID to assign to the unit.
Notes:
•
The range of SCSI IDs is 0 through 15. The priority for SCSI IDs is: 7, 6, 5, 4, 3,
2, 1, 0, 15, 14, 13, 12, 11, 10, 9, 8.
•
Do not select an ID that is already in use by any device on the SCSI bus.
•
Do not select the SCSI ID of the SCSI host adapter card. The priority of this ID is
usually higher than any device on the SCSI bus. Generally, the SCSI ID for the host
adapter is set to 7.
2.
Locate the SCSI ID switch on the rear panel of the drive ((4) in Figure 1-3).
3.
Turn the thumbwheel to select a SCSI ID from 0 to 15.
X514H
X
SCSI ID CHANGE
Attention
If the SCSI ID is changed after installation, cycle power (turn it off then on again) to
activate the new SCSI ID.
12
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
2.8
Position the Drive
H18
H
Position the unit so it is convenient to the server. The only restrictions are the length of the
power cord and the length of the cable to the server. Recommended locations are:
•
Away from high-traffic areas, especially if the floor is carpeted.
•
Out of printer or copy rooms to avoid toner and paper dust. Do not store paper
supplies next to any unit.
•
Away from moving air, such as doorways, open windows, fans, and air conditioners.
•
Off the floor.
•
In a horizontal position. Where the tape cartridge can be easily inserted.
The unit should not be stacked. Do not place anything on top of the unit.
2.9
Install the SCSI or SAS Host Adapter Card (if Required)
H189
H
If there are no other devices attached to your server, an LVD SCSI or SAS host adapter
card may need to be installed in the server. To install an adapter, refer to the instructions
that accompany it, as well as to the section about SCSI or SAS card installation in your
server's documentation. For a list of supported adapters and required interposers, visit the
web at http://www.ibm.com/storage/lto.
H190T
2.10
TH
Connect the SCSI Cable to the Drive (SCSI Drive Only)
H19
H
For maximum performance, the quantity of tape drives that can be attached to one SCSI
bus is limited, and is based on the type of bus that you have and the amount of data
compression achieved. Ultra SCSI buses have a bandwidth of 40 MB per second; Ultra2
SCSI buses have a bandwidth of 80 MB per second; Ultra160 SCSI buses have a
bandwidth of 160 MB per second. The tape drive is capable of data transfer rates of up to
80 MB per second with no compression. For maximum performance, it is recommended
that you attach only one tape drive to an Ultra SCSI bus, an Ultra2 SCSI bus, or an
Ultra160 SCSI bus.
The SCSI bus cable connects the tape drive to the server. You can connect the SCSI bus
cable (and the terminator) to either SCSI connector on the tape drive. To connect the cable:
1.
If the server's SCSI bus is in operation, stop all activity on the bus that you are
connecting to (for instructions about how to stop SCSI bus activity, see your server's
documentation).
Chapter 2 Installing the Drive
13
2.
Determine the maximum allowable length of your bus cable.
−
For an LVD bus with a single device, do not use a total cabling length that
exceeds 25 m (82 ft).
−
For an LVD bus with multiple devices, do not use a total cabling length that
exceeds 12 m (39 ft).
Attention
3.
•
Do not mix LVD and HVD SCSI host adapters, tape drives, or terminators on
the same bus, as they could become damaged.
•
Data transfer protocol timeouts for tape and disk drives are very dissimilar.
For that reason, it is strongly recommended that you avoid running tape and
disk drives on the same host adapter. A configuration with tape and disk on
a single host adapter gives a slow and unreliable performance.
•
When connecting the tape drive to a server, be sure to use the SCSI
terminator, not the SCSI wrap tool (with white "Wrap Tool" label), to
terminate the SCSI bus.
Configure your tape drive similar to one of the following examples:
−
If the tape drive is the only device on the SCSI Bus, connect the SCSI bus cable to
the server.
(1)
(2)
(3)
Tape drive
SCSI connectors (5)
Terminator
(4)
(6)
SCSI bus cable
SCSI host adapter card
Server
Figure 2-2. Example of connecting one SCSI device to the server.
The view is from the top.
−
14
Guide
If the tape drive is one of multiple devices on the SCSI Bus, connect the SCSI bus
cable to the next device on the bus, and move the terminator to the last device on
the bus.
For a drive with an LVD SCSI interface, use a cable with a total length of 12 m
(39 ft) or less.
Attention
Do not mix LVD and HVD/DIFF SCSI host adapters, tape drives, or terminators on
the same bus, as they could become damaged.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
(1)
(2)
(3)
(4)
Tape drive
SCSI connectors (6)
Terminator
SCSI bus cable
(5)
SCSI host adapter card
Server
(7)
Another tape device
Figure 2-3. Example of connecting multiple SCSI devices to the server.
The view is from the top.
If you want to power a device on or off while it is connected to the same SCSI bus as a
drive, you can do so if, during the power-on cycle, you quiesce all devices (including the
drive) on the bus.
2.11
Connect the SAS Cable to the Drive (SAS Drives Only)
H192
H
The requirements for SAS bus connections are different than for the SCSI bus. Each tape
drive is required to have a dedicated bus to the initiator, referred to as a point to point
connection. SAS architecture does not support multiple tape drives connected to a single
host adapter port. The maximum SAS cable length that can be used to connect the host
adapter to the tape drive is 5.5 m (18 ft).
To connect the cable:
1.
Ensure the tape drive is powered OFF.
2.
Since there are several types of SAS connectors, verify the SAS cable has the correct
connectors for the SAS host adapter and for the tape drive.
3.
The tape drive has one SAS port allowing the drive to be connected to only one
server.
(1)
(2)
(3)
Tape drive
SAS connectors
SAS cable
(4)
(5)
SAS host adapter card
Server
Figure 2-4. Example of connecting one SAS device to one server
4.
Ensure the host adapter and the server are configured correctly for a SAS bus
operation. See the host adapter and server documentation for instructions.
5.
Turn power to the tape drive ON.
Chapter 2 Installing the Drive
15
2.12
Connect and Test Power to the Drive
H193
2.13
H
1.
Connect the power cord to the drive and to the electrical outlet.
2.
Push the power button to turn on the drive.
3.
After POST has completed, verify that the front panel status LEDs are as follows:
−
Ready (
−
Activity (
−
Clean (
−
Fault ( ) - OFF
) - ON
) - OFF
) - OFF
Run Drive Diagnostics
H194
1.
H
Run the Standalone Diagnostic (see Accessing Service Mode 1: Standalone
Diagnostics (Self Test).on page 25
X51HT
TX
X516H
X
Note:
Optionally, you can use the ITDT tool to verify host to drive communications and to run
a device test that will send data across the host interface. For more information on
ITDT, see ITDT Firmware Update, Dump Retrieval and Library/Drive Test Tool
X517HT
2.14
Install Device Drivers
H195
TX
H
A device driver is firmware that enables the tape drive to interact with a variety of servers.
Refer to "Supported Device Drivers" on page 1-5 for instructions on downloading the latest
device drivers. If you intend to use the tape drive with a commercial software application,
refer to that application's installation instructions to install the device driver and configure
the tape drive. If you do not intend to use the tape drive with a commercial software
application, refer to the IBM Ultrium Device Drivers Installation and User's Guide.
2.15
Configure the Drive to the Server
H196
H
To configure the drive, refer to the documentation for your server/host and application
software.
16
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
2.16
Update Drive Firmware
H197
H
As with all devices, it is recommended that you run the latest level of firmware which can
be downloaded by visiting http://www.ibm.com/storage/lto. For information on
updating drive firmware, see Updating Firmware on page 72.
H198T
TH
X518HT
TX
X519H
X
Chapter 2 Installing the Drive
17
18
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Chapter 3. Operating the Drive
H19
H
Operating the drive involves using the Unload button ((2) Figure 1-2) and the four status
LEDs ((3) in Figure 1-2.
X520H
X521H
X
X
The four status LEDs are as follows:
(
)-
Ready status LED (green)
(
)-
Activity status LED (green)
(
)-
Clean status LED (amber)
( )-
3.1
Fault status LED (amber)
Status LEDs
H20
H
Each status LED has four modes:
3.1.1
•
OFF
•
ON
•
Flashing slowly (at 2 Hz)
•
Flashing rapidly (at 8 Hz)
Graphical Representation of Status LEDs
H201
H
Graphical representations are used to illustrate the various states of the status LEDs. Table
3-1 is a key to be used for interpreting the graphical representations. Table 3-1shows the
orientation of the LEDs when shown graphically.
X52H
X
X523H
X
Graphic Representation of various states of the
status LEDs
LED State
OFF
ON
Flashing slowly (at 2 Hz)
Flashing rapidly (at 8 Hz)
Table 3-1.
Key for interpreting graphical representations of states of status LEDs
Chapter 3. H199HOperating the Drive
19
LED name
LED icon
Ready
Activity
Clean
Fault
Table 3-2.
3.2
Status LEDs orientation when shown in graphical form
Operating Modes
H20
H
The drive functions in the following modes:
•
Operation mode - functions include reading and writing data, cartridge manipulation,
error reporting, and firmware updating using an FMR cartridge. For more information,
see Interpreting Operation mode status LEDs, on page 22.
H203T
•
TH
X524H
X
Service mode - functions include drive diagnostic, creation/unmake FMR cartridge,
and drive dump manipulation (force to RAM, copy to tape, copy to flash memory, and
erase flash). For more information, see Service Modes, on page 24.
H204T
TH
X52H
X
The Unload button is used to switch between modes. For more information, see Unload
button, on page 21.
H205
H
20
Guide
X526H
X
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.3
Unload Button
H206
H
The Unload button ((2) in Front panel, on page 3) performs the following functions:
H207T
TH
X527H
X
Unload button function
How to initiate the function
Rewind the tape into the
cartridge and eject the
cartridge from the drive
Press the Unload button once. The Activity LED flashes green while the drive
is rewinding and unloading.
Exit Operation mode and
Enter Service mode
Ensure that the drive is unloaded. Then, press and hold the Unload button for
approximately 6 seconds until the Ready LED begins flashing rapidly.
Note:
While in Service mode, the drive does not accept commands from
the server.
Scroll through the Service
Modes
While in Service mode, press the Unload button once per second to
increment the Service Modes by one. When you reach the desired Service
Mode, select it by either inserting a cartridge into the drive (Service Modes
1, 3, 6, and 7) or double-clicking the Unload button (Service Modes 2, 4, 5,
and 8). See Service Modes, on page 24 for more information.
H208T
Exit Service mode and
Enter Operation mode
TH
X
Press the Unload button once per second until you have scrolled through all
Service mode selections. Service mode is exited when the Ready LED is on.
The drive will exit Service mode if there is no Unload button activity for 15
seconds. See Service Modes, on page 24 for more information.
H209T
Force a drive dump
X528H
TH
X529H
X
If the drive is in Operation mode, press and hold the Unload button for 12
seconds to initiate a Cartridge Emergency Eject and Reset the drive action.
See below.
Attention
If the drive detects a permanent error, it automatically forces a drive dump
(also known as a save of the firmware trace). If you force a drive dump, the
existing dump will be overwritten and data will be lost. After you force a
drive dump, do not turn off the power to the drive or you may lose the
dump data.
For more information, see Executing a drive dump operation, on page 44
H210T
Cartridge Emergency
Eject and Reset the drive
TH
X530H
X
Press and hold the Unload button on the drive for 12 seconds. The drive
saves a dump of the current drive state, rewinds and unloads the cartridge
from the drive, then reboots the drive.
Attention
Do not cycle power as this will erase the contents of the dump.
Table 3-3.
Functions that the Unload button performs
Chapter 3. H199HOperating the Drive
21
3.4
Interpreting Operation Mode Status LEDs
H21
H
The front panel LEDs ((3) in Front panel, on page 3) indicate the current status of the drive.
H21T
TH
X531H
X
The following table gives information on interpreting the status LEDs while the drive is in
Operation mode. For a graphical representation of the status LEDs when the drive is in
Operation mode, see Table 3-5 and Table 3-6.
X532H
1
P
X53H
Ready (green)
Description
Power-on LED test
X
X
Activity (green)
ON (for 2.0 sec) ON (for 2.0 sec)
P
Power-on self-test (POST) in progress
Clean
(amber)
Fault
(amber)
ON (for
2.0 sec)
ON (for
2.0 sec)
Flashing slowly
OFF
OFF
OFF
A cartridge is not loaded
ON
OFF
OFF
OFF
A cartridge is not loaded; drive needs
cleaning
ON
OFF
ON2
OFF
Cartridge loaded, no activity
ON
OFF
OFF
OFF
Cartridge loaded, no activity; drive
needs cleaning
ON
OFF
ON2
OFF
Data cartridge loaded, activity
ON
Flashing slowly
OFF
OFF
Data cartridge loaded, activity; drive
needs cleaning
ON
Flashing slowly
ON2
OFF
Cleaning cartridge loaded, activity
OFF
Flashing slowly
ON
OFF
Cartridge is loading or unloading
ON
Flashing slowly
OFF
OFF
Cartridge is loading or unloading;
drive needs cleaning
ON
Flashing slowly
ON2
OFF
Firmware download (host transfer) in
progress3
Flashing slowly
OFF
OFF
OFF
Firmware download (host transfer) in
progress3; drive needs cleaning
Flashing slowly
OFF
ON2
OFF
Firmware update in progress4
Flashing slowly
Flashing slowly
OFF
OFF
Firmware update in progress4; drive
needs cleaning
Flashing slowly
Flashing slowly
ON2
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
OFF
1
LEDs are turned on during Boot process for 2 seconds.
A solid amber "Clean" LED indicates that the drive needs cleaning. In most cases the drive
will continue to function, but it should be cleaned as soon as possible.
3
"Firmware download" refers to the transfer of firmware from the host or an FMR cartridge
to the drive.
4
"Firmware update" refers to the drive incorporating the new firmware.
P
P
2
P
P
P
P
P
P
Table 3-4.
H213
22
Guide
Interpretation of status LEDs in Operation mode.
T
TH
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
LED
icon
Data
Cartridge
A
cartridge
loaded,
cartridge
Power-on
Data
Cartridge
A
loaded,
Self Test
no
is not
cartridge
loaded,
cartridge
Power-on LED
activity;
activity;
loaded;
(POST)
loaded,
no
is not
Test
drive
drive
in
drive
activity
activity
loaded
needs
needs
needs
progress
cleaning
cleaning
cleaning
(for 2.0 sec.)
(for 2.0 sec.)
(for 2.0 sec.)
4
(for 2.0 sec.)
Table 3-5.
LED
icon
Cleaning
cartridge
loaded,
activity
Status LEDs while the drive is in Operation mode
Cartridge is
Cartridge is loading or
loading or
unloading;
unloading drive needs
cleaning
Table 3-6.
Firmware
download
Firmware
download in progress;
in progress drive needs
cleaning
Firmware
update in
progress
Firmware
update in
progress;
drive
needs
cleaning
Status LEDs while the drive is in Operation mode (continued)
Chapter 3. H199HOperating the Drive
23
3.5
Service Modes
H214
H
Attention
The drive will not enter Service Mode if a cartridge is loaded. Remove the cartridge by
pressing the Unload button once to rewind and unload the cartridge.
Service Modes can be performed using the Unload button while observing the status LEDs.
While in service mode, the drive indicates the service function that is to be executed by
displaying one of the codes shown in Table 3-7.
H215X34
Service
Mode
1
1
P
P
2
P
P
4
Erase flash
61
P
P
71
P
P
P
Copy dump to tape
Copy dump to flash
5
1
Standalone diagnostics
(self test)
Force dump
31
8
Function
P
Make field microcode
replacement (FMR)
Unmake FMR
Host interface Wrap Test
XH
Ready
(green)
Activity
(green)
Clean
(amber)
Fault
(amber)
Flashing
rapidly
OFF
OFF
OFF/ON2/Flashing
slowly3
OFF
Flashing
rapidly
OFF
Flashing
rapidly
Flashing
rapidly
OFF
OFF
OFF
Flashing
rapidly
OFF/ON2/Flashing
slowly3
Flashing
rapidly
OFF/ON2/Flashing
slowly3
P
P
P
P
OFF/ON2/Flashing
slowly3
P
P
P
P
OFF/ON2/Flashing
slowly3
P
P
P
P
P
P
P
P
Flashing
rapidly
OFF
OFF
Flashing
rapidly
Flashing
rapidly
OFF/ON2/Flashing
slowly3
Flashing
rapidly
Flashing
rapidly
Flashing
rapidly
OFF/ON2/Flashing
slowly3
Flashing
rapidly
ON
ON
OFF/ON2/Flashing
slowly3
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
A formatted FMR cartridge is required for this function.
2
If the drive is not in Service mode and the Fault LED is solid ON, that indicates that the drive has
produced an error. If the drive is in Service mode and the Fault LED is solid ON, that indicates that
there is a dump in the flash memory of the drive. In either case, use the ITDT tool to retrieve the dump.
P
P
3
P
In Service mode a flashing Fault LED indicates that there is a dump in the RAM memory of the drive.
Use the ITDT tool to retrieve the dump.
P
Note: Flashing slowly= 2 Hz, Flashing rapidly = 8 Hz
Table 3-7.
24
Guide
Service Modes
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.5.1
Accessing Service Mode 1: Standalone Diagnostics (Self Test)
H216
H
Approximate run time: 5 minutes
1.
Ensure there is no cartridge in the drive:
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is
loaded and the Unload button is depressed and held for 12 seconds, the drive will
perform the "Cartridge Emergency Eject and Reset the Drive" operation.
2.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed. The status LEDs will be in one of the
following states.
LED state
LED icon
Service Mode 1; no
drive dump in memory
Service Mode 1; drive Service Mode 1; drive
dump in RAM
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15
seconds.
Chapter 3. H199HOperating the Drive
25
3.
Insert a blank data cartridge (scratch cartridge). After a few minutes, the cartridge will
unload, then load again. At the end of the self test, the drive will eject the cartridge.
−
If the test is successful, the drive will return to Operation Mode and the status LEDs
will be in one of the following states.
LED state
LED
icon
Test successful
Test successful;
drive needs
Test successful;
cartridge in drive cleaning
Test successful;
error present
before running
test
Any combination of the following LED states can exist:
−
The Clean LED will be OFF if the drive does not require cleaning. The
Clean LED will be ON if the drive requires cleaning.
−
The Fault LED will be OFF if the test runs successfully even though an
error was present before running the test. The Fault LED will be ON if
the test runs successfully and there were errors before running the test.
Key:
= OFF
= ON
26
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IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
−
If the test fails, one of the following will be the results of the test.
LED state
LED
icon
Media failure
Incorrect media
inserted in drive
Unrecoverable drive
failure
Key:
= OFF
= ON
= Flashing slowly
4.
Remove the cartridge from the drive and resume normal operations or refer to
Resolving Problems for help in resolving the error.
H217X53T
TXH
Chapter 3. H199HOperating the Drive
27
3.5.2
Accessing Service Mode 2: Force Dump
H218
1.
H
Ensure there is no cartridge in the drive;
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is loaded
and the Unload button is depressed and held for 12 seconds, the drive will perform
the "Cartridge Emergency Eject and Reset the Drive" operation.
2.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed.
The status LEDs will be in one of the following states.
LED state
Service Mode 1; no
LED icon drive dump in memory
Service Mode 1; drive Service Mode 1; drive
dump in RAM
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15
seconds.
28
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IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.
Press the Unload Button 1 time to access Service Mode 2. The status LEDs will be in
one of the following states.
Attention
If the Fault status LED is flashing slowly, a drive dump currently exists is RAM. Be
aware that you will be overwriting the drive dump in RAM. To avoid overwriting the
drive dump in RAM, refer to Obtaining a drive dump, on page 67 before proceeding
to the next step
H219T
LED
icon
Service
Mode 2
TH
Service Mode 2; drive
dump in RAM
X536H
X
Service Mode 2; drive dump
in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
4.
Double-click the Unload button to start the service function.
5.
The service function is complete when the Ready LED is ON indicating that the drive
has exited Service mode.
6.
To verify that the dump is in RAM, complete the following steps.
a.
Ensure there is no cartridge in the drive.
Note:
If a cartridge is loaded in the drive, the Unload button is interpreted as an
unload request and the drive will ignore the second and third depressions.
The drive cannot be put into Service mode while a cartridge is loaded.
Chapter 3. H199HOperating the Drive
29
b.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed.
The status LEDs will be in the following states.
LED icon
Service Mode 1; drive dump in RAM
Key:
= OFF
= Flashing slowly
= Flashing rapidly
c.
d.
30
Guide
Verify that the Fault LED is flashing.
i.
If the Fault LED is flashing, then the dump is in RAM.
ii.
If the Fault LED is not flashing, repeat the Service Mode 2 procedure.
Wait for 15 seconds for the drive to timeout or scroll past Service Mode 8 to exit
Service mode and return to Operation mode.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.5.3
Accessing Service Mode 3: Copy Dump to Tape
H20
1.
H
Ensure there is no cartridge in the drive;
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is loaded
and the Unload button is depressed and held for 12 seconds, the drive will perform the
"Cartridge Emergency Eject and Reset the Drive" operation.
2.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed. The status LEDs will be in one of the
following states.
LED state
LED icon
Service Mode 1;
no drive dump in
memory
Service Mode 1;
drive dump in RAM
Service Mode 1;
drive dump in flash
memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15 seconds.
Chapter 3. H199HOperating the Drive
31
3.
Press the Unload button 2 times to access Service Mode 3. The status LEDs will be in
one of the following states.
LED icon
Service Mode 3
Service Mode 3;
drive dump in RAM
Service Mode 3;
drive dump in flash
memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
32
Guide
4.
Insert a blank data cartridge (scratch cartridge). The drive will timeout if a cartridge is
not inserted within 15 seconds.
5.
When the cartridge is ejected, remove the cartridge from the drive. The Ready LED will
be ON indicating that the drive has exited Service mode and returned to Operation
mode.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.5.4
Accessing Service Mode 4: Copy Dump to Flash
H21
1.
H
Ensure there is no cartridge in the drive;
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is
loaded and the Unload button is depressed and held for 12 seconds, the drive
will perform the "Cartridge Emergency Eject and Reset the Drive" operation.
2.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed. The status LEDs will be in one of the
following states.
LED state
LED icon
Service Mode 1; no
drive dump in memory
Service Mode 1;
Service Mode 1;
drive dump in flash
drive dump in RAM memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15 seconds.
3.
Press the Unload button 3 times to access Service Mode 4. The status LEDs will be in
one of the following states.
Attention
If the Fault LED is ON, there is a drive dump already saved in flash memory. To avoid
Chapter 3. H199HOperating the Drive
33
overwriting the drive dump currently in flash memory, contact your service
representative.
LED icon
Service Mode 4
Service Mode 4;
drive dump in
RAM
Service Mode 4;
drive dump in flash
memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
4.
Double-click the Unload button to activate the service function.
5.
The service function is complete when all the Ready LED is ON indicating that the drive
has exited Service mode.
6.
To verify that the dump is in flash memory, complete the following steps.
a.
Ensure there is no cartridge in the drive;
Note:
The drive will not enter Service Mode if a cartridge is loaded. Remove the
cartridge by pressing the Unload button once to rewind and unload the cartridge.
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IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
b.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed.
The status LEDs will be in the following states.
LED icon
Service Mode 1; drive dump in flash memory
Key:
= OFF
= ON
= Flashing rapidly
c.
d.
Verify that the Fault LED is solid ON.
•
If the Fault LED is solid ON, then the dump is in flash memory.
•
If the Fault LED is not solid ON, repeat the Service Mode 4 procedure.
Wait for 15 seconds for the drive to timeout or scroll past Service Mode 8.
Chapter 3. H199HOperating the Drive
35
3.5.5
Accessing Service Mode 5: Erase Flash
H2
1.
H
Ensure there is no cartridge in the drive;
N
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is
loaded and the Unload button is depressed and held for 12 seconds, the drive
will perform the "Cartridge Emergency Eject and Reset the Drive" operation.
2.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed.
The status LEDs will be in one of the following states.
LED state
LED icon
Service Mode 1; no
drive dump in
memory
Service Mode 1;
drive dump in RAM
Service Mode 1; drive
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15 seconds.
36
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IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.
Press the Unload button 4 times to access Service Mode 5. The status LEDs will be in
one of the following states.
LED state
LED icon
Service Mode 5
Service Mode 5; drive Service Mode 5; drive
dump in RAM
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
4.
Double-click the Unload button to activate the service function.
5.
The service function is complete when the Ready LED is ON indicating that the drive
has exited Service mode.
6.
To verify that the flash memory was erased, complete the following steps.
a.
Ensure there is no cartridge in the drive.
Note:
The drive will not enter Service Mode if a cartridge is loaded.
Remove the cartridge by pressing the Unload button once to rewind and
unload the cartridge.
Chapter 3. H199HOperating the Drive
37
b.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed. The status LEDs will be in the
following states.
LED icon
Service Mode 1
Key:
= OFF
= Flashing rapidly
c.
d.
38
Guide
Verify that the Fault LED is OFF.
•
If the Fault LED is OFF, then the flash memory has been erased.
•
If the Fault LED is solid ON, repeat the Service Mode 4 procedure to erase
the flash memory.
Wait for 15 seconds for the drive to timeout or scroll past Service Mode 8.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.5.6
Accessing Service Mode 6: Make Field Microcode
Replacement (FMR) Tape
H23
H
1.
Ensure there is no cartridge in the drive.
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is loaded and
the Unload button is depressed and held for 12 seconds, the drive will perform the
"Cartridge Emergency Eject and Reset the Drive" operation.
2.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed. The status LEDs will be in one of the
following states.
LED state
LED icon
Service Mode 1; no
Service Mode 1; drive Service Mode 1; drive
drive dump in memory dump in RAM
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15 seconds.
Chapter 3. H199HOperating the Drive
39
3.
Press the Unload button 5 times to access Service Mode 6. The status LEDs should be
in the following states.
LED state
LED icon
Service Mode 6;
no drive dump in
memory
Service Mode 6; drive
Service Mode 6; drive
dump in RAM
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
40
Guide
4.
Insert a blank data cartridge (scratch cartridge). The drive will timeout if the cartridge
is not inserted within 15 seconds.
5.
When the cartridge is ejected, remove the cartridge from the drive. The Ready LED will
be ON indicating that the drive has exited Service mode.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.5.7
Accessing Service Mode 7: Unmake FMR
H24
1.
H
Ensure there is no cartridge in the drive;
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is loaded
and the Unload button is depressed and held for 12 seconds, the drive will perform
the "Cartridge Emergency Eject and Reset the Drive" operation.
2.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed. The status LEDs will be in one of the
following states.
LED state
LED icon
Service Mode 1; no Service Mode 1; drive Service Mode 1; drive
drive dump in memory
dump in RAM
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15 seconds.
Chapter 3. H199HOperating the Drive
41
3.
Press the Unload button 6 times to access Service Mode 7. The status LEDs should be
in the following states.
LED state
LED icon
Service Mode 7; no
drive dump in
memory
Service Mode 7;
drive dump in RAM
Service Mode 7;
drive dump in flash
memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
42
Guide
4.
Insert the FMR cartridge to be erased. The drive will timeout if the cartridge is not
inserted within 15 seconds.
5.
When the cartridge is ejected, remove the cartridge from the drive. The Ready LED will
be ON indicating that the drive has exited Service mode and returned to Operation
mode.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
3.5.8
Accessing Service Mode 8: Host Interface Wrap Test
This test requires that the drive be terminated by either the terminator on the connector or at
the end of the bus. Before you select this function, disconnect the cable of the SCSI drive
that is closest to the server or for SAS drive the only cable. Then, attach the host interface
wrap plug to that connector.
1.
Ensure there is no cartridge in the drive;
Note:
The drive will not enter Service Mode if a cartridge is loaded. If a cartridge is
loaded and the Unload button is depressed and held for 12 seconds, the drive
will perform the "Cartridge Emergency Eject and Reset the Drive" operation.
2.
Make sure that the host interface wrap plug is connected to one of the SCSI
connectors, or the only connector for SAS drive, at the rear of the drive.
3.
This step does not apply to SAS drives, proceed to next step. Make sure that the drive
is terminated with the proper LVD terminator or through a SCSI cable attached to the
other connector which is terminated on another device. If the SCSI cable is attached to
the HBA (Host Bus Adapter), the powered on HBA provides the proper termination.
4.
Press and hold the Unload button until the Ready LED begins flashing rapidly
indicating Service Mode 1 has been accessed. The status LEDs will be in one of the
following states.
LED state
LED icon
Service Mode 1; no
drive dump in
memory
Service Mode 1;
drive dump in RAM
Service Mode 1;
drive dump in flash
memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
5.
Press the Unload button 7 times to display Service Mode 8. The status LEDs will be in
the following states:
Chapter 3. H199HOperating the Drive
43
LED state
LED icon
Service Mode 8; no Service Mode 8;
drive dump in memory drive dump in RAM
Service Mode 8; drive
dump in flash memory
Key:
= OFF
= ON
= Flashing slowly
= Flashing rapidly
Important:
The drive will timeout if the next step is not performed within 15 seconds.
6.
3.6
Double click the Unload button to activate Service Mode 8.
−
If the test was successful, the LEDs will remain in the starting state indefinitely (host
interface wrap test is successfully looping).
−
If the test failed, the drive will return to the Operation Mode, and the Fault LED
will be On.
−
To stop the successful host interface wrap test, press the Unload button. This will
return the drive to Operation Mode.
Executing a Drive Dump Operation
H25
H
Note:
Data from a dump is for use by trained personnel for problem determination.
44
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IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
CAUTION:
If the drive detects a permanent error, it automatically forces a drive dump (also
known as a save of the firmware trace). If you force a drive dump, the existing dump
will be overwritten and data will be lost. After you force a drive dump, do not turn off
the power to the drive or you may lose the dump data.
Choose one of the following procedures:
•
If the drive is in Service mode, scroll to and select Service Mode 2 (see Accessing
Service Mode 2: Force Dump,on page 28).
H26X537
XH
•
X538H
X
If the drive is in Operation mode, press and hold the Unload button for 12 seconds to
initiate a Cartridge Emergency Eject and Reset the drive action. See below.
If captured dump data exists, the drive places it into a dump area in RAM (for information
about retrieving the data,
see Accessing Service Mode 4: Copy Dump to Flash, on page 33
then Accessing Service Mode 3: Copy Dump to Tape, on page 31
or ITDT Firmware Update, Dump Retrieval and Library/Drive Test Tool, on page 73).
H27X539
XH
H29X543
H28X541
X540H
XH
X
X542H
X
XH
X54H
Chapter 3. H199HOperating the Drive
X
45
3.7
Interpreting Error Conditions Using Status LEDs
H230
H
The front panel LEDs ((3) in Front panel, on page 3) indicate the current status of the drive.
H231T
TH
X54H
X
The table below gives information on interpreting error conditions using the status LEDs
when the drive is in Operation mode. For a graphical representation of the status LEDs
when an error exists, see Table 3-9.
H23X546
XH
Ready
(green)
Activity
(green)
Clean (amber)
Cleaning cartridge loaded, cleaning
failed
OFF
OFF
ON1
OFF
Unrecoverable drive failure2
OFF
OFF
OFF
Flashing slowly
Unrecoverable drive failure2; drive needs
cleaning
OFF
OFF
ON1
Flashing slowly
Firmware update failure4
Flashing
slowly
Flashing
slowly
OFF
Flashing slowly
Firmware update failure; drive needs
cleaning4
Flashing
slowly
Flashing
slowly
ON1
Flashing slowly
Maximum operating temperature
exceeded3
OFF
OFF
OFF
ON
Maximum operating temperature
exceeded3; drive needs cleaning
OFF
OFF
ON1
ON
Media failure (includes expired cleaning
cartridge)
OFF
OFF
Flashing slowly
Flashing slowly
Incorrect media inserted in drive
OFF
Flashing
slowly
Flashing slowly
Flashing slowly
Description
P
P
P
P
P
P
P
P
P
P
P
P
P
P
Fault (amber)
T
T
P
P
P
P
P
P
1
A solid amber Clean LED indicates that the drive needs cleaning. In most cases the drive will continue to
function, but it should be cleaned as soon as possible.
P
P
2
The Fault LED will flash to indicate an unrecoverable error. An unrecoverable error is an error condition that
results in the drive not being able to function unless initiator, operator, or service intervention is applied. An
unrecoverable cartridge (media) failure is usually the result of a defective cartridge, media, or cartridge state
and will require the drive to eject the cartridge (if possible) to clear the flashing LED.
An unrecoverable drive failure is usually the result of a hardware error condition. One of the following actions
will be needed to clear the flashing "Fault" LED.
P
P
Perform Cartridge Emergency Eject function (see Table 3-3).
H23X547
XH
Power cycle the drive.
46
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Retry firmware download.
If none of these actions corrects the problem, contact IBM Support.
3
The Fault LED must be solid ON to indicate an over temperature condition. If a tape is present, it will be
ejected. This LED will remain on until drive temperature drops below a secondary temperature limit, and one of
the following two conditions is met:
P
P
a data or cleaning cartridge is inserted
a power cycle occurs
4
Firmware update failure condition will clear when the firmware is successfully installed on subsequent update
attempts.
P
P
Table 3-8.
<Interpretation of status LEDs when an error condition exists >
Unrecoverable
drive failure
Cleaning
cartridge
loaded, No
cleaning cartridge
LED icon failed in drive
No
cartridge
in drive;
drive
needs
cleaning
Firmware
download /
upgrade failure
Drive
does not Drive
need
needs
cleaning cleaning
Maximum
operating
temperature
Drive
does not Drive
need
needs
cleaning cleaning
Media
failure
(includes Incorrect
media
expired
cleaning inserted in
drive
cartridge)
Key:
= OFF
= ON
= Flashing slowly
Table 3-9.
<Graphical representation of status LEDs when an error condition exists>
Chapter 3. H199HOperating the Drive
47
3.8
Inserting a Tape Cartridge
H234
H
To insert a tape cartridge:
1.
Ensure that the drive is powered-on.
2.
Ensure that the write-protect switch is properly set (see Write-protect switch, on page
55).
H235T
X548H
TH
X
3.
Grasp the cartridge so that the write-protect switch faces you.
4.
Slide the cartridge into the cartridge slot ((1) in Figure 1-2).
H236X549
XH
Notes:
3.9
•
If the cartridge is already in an ejected position and you want to reinsert it, remove the
cartridge then insert it again.
•
If the cartridge is already loaded and you cycle the power (turn it off, then on), the
tape will reload.
Removing a Tape Cartridge
H237
H
To remove a tape cartridge:
1.
Ensure that the drive is powered-on.
2.
Press the Unload button. The drive rewinds the tape and partially ejects the cartridge.
The Activity LED flashes green while the tape rewinds, then the Activity LED goes out
and the Ready LED turns solid green.
3.
After the cartridge partially ejects, grasp the cartridge and remove it.
Whenever you unload a tape cartridge, the drive writes any pertinent information to the
cartridge memory.
48
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IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Chapter 3. H199HOperating the Drive
49
Chapter 4. Using Ultrium Media
H238
H
Attention
Before you use a tape cartridge, acclimate it to the operating environment for 24 hours or
the time necessary to prevent condensation on the cartridge or in the drive (the time will
vary, depending on the environment extremes to which the cartridge and drive were
exposed)
To ensure that your Tape Drive conforms to specifications for reliability, use only IBM LTO
Ultrium tape cartridges. You may use other LTO-certified data cartridges, but they may not
meet the standards of reliability that are established by IBM. The IBM LTO Ultrium 400 GB
Data Cartridge (Ultrium 3) cannot be interchanged with the media used in other IBM nonLTO Ultrium tape products.
See Figure 4-1 for the IBM LTO Ultrium 400 GB Data Cartridge and its components.
H239X50
XH
Figure 4-1. The LTO Ultrium 400 GB data cartridge
(1)
LTO cartridge memory
(4)
Write-protect Switch
(2)
Cartridge door
(5)
Label area
(3)
Leader Pin
(6)
Insertion guide
Chapter 4. H238HUsing Ultrium Media
51
4.1
Data Cartridge
The different generations of IBM Ultrium data cartridges can be identified by color:
Type
Color
Ultrium 3
Slate Blue
Ultrium 3 WORM
Slate Blue and Silvery gray
Ultrium 2
Purple
Ultrium 1
Black
All generations contain 1/2 inch, dual-coat, metal-particle tape.
When processing tape in the cartridges, Ultrium Tape Drives use a linear, serpentine
recording format. The native data capacity and recording format of Ultrium data cartridges
is as follows:
Type
Native Data Capacity
Recording Format
Ultrium 3
400 GB
704 tracks, sixteen tracks at a time
Ultrium 2
200 GB
512 tracks, eight tracks at a time
Ultrium 1
100 GB
384 tracks, eight tracks at a time
The first set of tracks (sixteen for Ultrium 3; eight for Ultrium 2 and 1) is written from near
the beginning of the tape to near the end of the tape. The head then repositions to the next
set of tracks for the return pass. This process continues until all tracks are written and the
cartridge is full, or until all data is written.
See Figure 10 for the following; The cartridge door (2) protects the tape from
contamination when the cartridge is out of the drive. The tape is attached to a leader pin
(3), behind the door. When the cartridge is inserted into the drive, a threading mechanism
pulls the pin (and tape) out of the cartridge, across the drive head, and onto a
nonremovable take-up reel. The head can then read or write data from or to the tape.
H240T
TH
The write-protect switch (4) prevents data from being written to the tape cartridge. For more
information, see Write-protect switch, on page 55.
H241T
TH
X51H
X
The label area(5) provides a location to place a label. for more information see Bar code
label.
H24T
TH
52
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IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
The insertion guide (6) is a large, notched area that prevents the cartridge from being
inserted incorrectly.
Generation 3 of the LTO Ultrium Data Cartridge have a nominal cartridge life of 20,000
(20k) load and unload cycles. Generation 2 has a nominal cartridge life of 10,000 (10k)
load and unload cycles. Generation 1 of the LTO Ultrium Data Cartridge has a nominal
cartridge life of 5000 (5k) load and unload cycles.
4.1.1
Cartridge Compatibility
IBM Ultrium
Tape Drive
IBM LTO Ultrium Data Cartridges
400 GB (Ultrium 3)
200GB (Ultrium 2)
100GB (Ultrium 1)
Read/Write
Read/Write
Read only
Read/Write
Read/Write
Ultrium 3
Ultrium 2
Ultrium 1
Read/Write
Table 4-1.
4.1.2
Ultrium data cartridge compatibility with Ultrium tape drive
Capacity Scaling
H243
H
To control the capacity of the cartridge (for example, to obtain a faster seek time) issue the
SCSI command SET CAPACITY. For information about this command, refer to the IBM LTO
Ultrium Tape Drive SCSI Reference.
T
T
4.2
WORM (Write Once, Read Many) Data Cartridge
H24
H
Certain records retention and data security applications require a Write Once, Read Many
(WORM) method for storing data on tape. To meet this data storage requirement, a new
WORM feature has been made available on IBM LTO Ultrium generation 3 drives. The
WORM feature can be enabled by upgrading to WORM-capable drive firmware and
using a special WORM tape cartridge (see WORM Worldwide Cartridge Identifier
(WWCID), on page 54).
H245T
TH
X52H
X
No physical hardware changes are required to make Ultrium 3 drives compatible with the
WORM feature; however, appropriate WORM-capable drive firmware must be installed.
Chapter 4. H238HUsing Ultrium Media
53
4.2.1
WORM Worldwide Cartridge Identifier (WWCID)
H246
H
Because standard read/write media are incompatible with the WORM feature, a specially
formatted WORM tape cartridge (see Figure 4-2) is required. Each WORM cartridge has a
unique, worldwide cartridge identifier (WWCID), which comprises the unique CM chip
serial number and the unique tape media serial number. See Ordering media supplies for
information on how to choose and purchase the appropriate WORM tape cartridges for
your library.
H247X53
XH
H248T
TH
Figure 4-2. Ultrium 3 data cartridge (left); Ultrium 3 WORM data cartridge (right)
4.2.2
Data Security on WORM Media
H249
H
Certain built-in security measures help ensure that the data written on a WORM cartridge
does not become compromised, for example:
4.2.3
•
The format of an IBM Ultrium 3 400 GB WORM Tape Cartridge is unlike that of
standard read/write media. This unique format prevents a drive that lacks WORMcapable firmware from writing on a WORM tape cartridge.
•
When the drive senses a WORM cartridge, the firmware prohibits the changing or
altering of user data already written on the tape. The firmware keeps track of the last
point to be able to append data on the tape.
WORM Media Errors
H250
H
The following conditions cause WORM media errors to occur:
•
Information in the servo manufacturer's word (SMW) on the tape must match
information from the cartridge memory (CM) module in the cartridge. If it does not
match, the front panel LEDs will indicate an error condition (refer to Interpreting Error
Conditions Using Status LEDs, on page 46 for more information).
H251X4
XH
•
54
Guide
X5H
X
Inserting a WORM tape cartridge into a drive that is not compatible with WORM
causes the cartridge to be treated as an unsupported medium. The library will report a
media operator intervention.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
4.3
Cleaning Cartridge
H25
H
With each drive, a specially labeled IBM LTO Ultrium Cleaning Cartridge is supplied to
clean the drive magnetic recording head. The drive itself determines when a head needs to
be cleaned. It alerts you by lighting the "Clean Drive" (amber LED). To clean the head,
insert the cleaning cartridge into the tape load compartment. The drive performs the
cleaning automatically. When the cleaning is finished, the drive ejects the cartridge, and
the drive turns the "Clean Drive" LED off.
Note:
The drive will automatically eject an expired cleaning cartridge.
The IBM Cleaning Cartridges are valid for 50 uses. The cartridge's LTO-CM chip tracks the
number of times that the cartridge is used.
4.4
Cartridge Memory Chip (LTO-CM)
H253
H
All generations of the IBM LTO Ultrium data cartridges include a Linear Tape-Open
Cartridge Memory (LTO-CM) chip ((1) in Figure 4-1), that contains information about the
cartridge and the tape (such as the name of the manufacturer that created the tape), as well
as statistical information about the cartridge's use. The LTO-CM enhances the efficiency of
the cartridge. For example, the LTO-CM stores the end-of-data location which, when the
next time this cartridge is inserted and the Write command is issued, enables the drive to
quickly locate the recording area and begin recording. The LTO-CM also aids in
determining the reliability of the cartridge by storing data about its age, how many times it
has been loaded, and how many errors it has accumulated. Whenever a tape cartridge is
unloaded, the tape drive writes any pertinent information to the cartridge memory. The
storage capacity of the LTO-CM is 4096 bytes.
H254X6
4.5
Write-Protect Switch
H25
XH
H
The position of the write-protect switch on the tape cartridge (see (1) in Figure 4-3)
determines whether you can write to the tape. If the switch is set to the:
H256X7
•
The locked position
•
The unlocked position (black void), data can be written to the tape.
XH
(solid red), data cannot be written to the tape.
If possible, use your server's application software to write-protect your cartridges (rather
than manually setting the write-protect switch). This allows the server's software to identify a
cartridge that no longer contains current data and is eligible to become a scratch (blank)
data cartridge. Do not write-protect scratch (blank) cartridges; the tape drive will not be
able to write new data to them.
If you must manually set the write-protect switch, slide it left or right to the desired position.
Chapter 4. H238HUsing Ultrium Media
55
Figure 4-3. Setting the write-protect switch
4.6
Handling the Cartridges
H257
H
Attention:
Do not insert a damaged tape cartridge into the drive. A damaged cartridge can
interfere with the reliability of a drive and may void the warranties of the drive and
the cartridge. Before inserting a tape cartridge, inspect the cartridge case, cartridge
door, and write-protect switch for breaks.
Incorrect handling or an incorrect environment can damage cartridges or their magnetic
tape. To avoid damage to your tape cartridges and to ensure the continued high reliability
of your IBM LTO Ultrium Tape Drives, use the following guidelines:
•
Do not drop the cartridge. If the cartridge drops, slide the cartridge door back and
ensure that the leader pin is properly seated in the pin-retaining spring clips (2) in
Figure 4-6.
H258X
4.6.1
56
Guide
XH
•
Do not handle tape that is outside the cartridge. Handling the tape can damage the
tape's surface or edges, which may interfere with read or write reliability. Pulling on
tape that is outside the cartridge can damage the tape and the brake mechanism in
the cartridge.
•
Do not stack more than six cartridges.
•
Do not degauss a cartridge that you intend to reuse. Degaussing makes the tape
unusable.
Provide Training
H259
H
•
Post procedures that describe proper media handling in places where people gather.
•
Ensure that anyone who handles tape has been properly trained in handling and
shipping procedures. This includes operators, users, programmers, archival services,
and shipping personnel.
•
Ensure that any service or contract personnel who perform archiving are properly
trained in media-handling procedures.
•
Include media-handling procedures as part of any services contract.
•
Define and make personnel aware of data recovery procedures.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
4.6.2
Ensure Proper Packaging
H260
H
•
When shipping a cartridge, use the original or better packaging.
•
Always ship or store a cartridge in a jewel case.
•
Use only a recommended shipping container that securely holds the cartridge in its
jewel case during transportation. Ultrium Turtlecases (by Perm-A-Store) have been
tested and found to be satisfactory (see Figure 4-4).
They are available at http://www.turtlecase.com.
H261X59
XH
Figure 4-4. Twenty cartridges is a turtlecase
•
Never ship a cartridge in a commercial shipping envelope. Always place it in a box
or package.
•
If you ship the cartridge in a cardboard box or a box of a sturdy material, ensure the
following:
−
Place the cartridge in polyethylene plastic wrap or bags to protect it from dust,
moisture, and other contaminants.
−
Pack the cartridge snugly; do not allow it to move around.
−
Double-box the cartridge (place it inside a box, then place that box inside the
shipping box) and add padding between the two boxes (see Figure 4-5.
H26X50
XH
Figure 4-5. Double box tape cartridges for shipping
Chapter 4. H238HUsing Ultrium Media
57
4.6.3
Provide Proper Acclimation and Environmental Conditions
H263
•
Before using a cartridge, let it acclimate to the normal operating environment for 24
hours. If condensation is visible on the cartridge, wait an additional hour.
•
Ensure that all surfaces of a cartridge are dry before inserting it.
•
Do not expose the cartridge to moisture or direct sunlight.
•
Do not expose recorded or blank cartridges to stray magnetic fields of greater than
350 oersteds (for example, terminals, motors, video equipment, X-ray equipment, or
fields that exist near high-current cables or power supplies). Such exposure can cause
the loss of recorded data or make the blank cartridge unusable.
•
Maintain the conditions that are described in see Provide Proper Acclimation and
Environmental Conditions, on page 58
H264X51
XH
4.6.4
H
X562H
Perform a Thorough Inspection
H265
X
H
After purchasing a cartridge and before using it, perform the following steps:
•
Inspect the cartridge's packaging to determine potential rough handling.
•
When inspecting a cartridge, open only the cartridge door. Do not open any other
part of the cartridge case. The upper and lower parts of the case are held together
with screws; separating them destroys the usefulness of the cartridge.
•
Inspect the cartridge for damage before using or storing it.
•
Inspect the rear of the cartridge (the part that loads first into the tape load
compartment) and ensure that there are no gaps in the seam of the cartridge case (see
(1) in Figure 4-6). If there are gaps in the seam (see Figure 4-6, the leader pin may be
dislodged.
H26X53
XH
H267X54
XH
•
Figure 4-6. Broken case
58
Guide
•
Check that the leader pin is properly seated.
•
If you suspect that the cartridge has been mishandled but it appears usable, copy any
data onto a good cartridge immediately for possible data recovery. Discard the
mishandled cartridge.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Chapter 4. H238HUsing Ultrium Media
59
Chapter 5. Resolving Problems
H268
H
If you encounter problems when running the drive, refer to Table 5-1. The states of the
status LEDs may also indicate a problem. For more information, see Interpreting Error
Conditions Using Status LEDs, on page 46
H269X5
XH
H270X56
XH
X567H
X
If the problem is this....
Do this....
The Fault LED is flashing
slowly.
This indicates one of the following failures has occurred:
Unrecoverable drive failure (see Uninstalling/Reinstalling a Drive
Uninstalling/Reinstalling a Drive, on page 71)
X568HT
H271T
TH
X569H
TX
X
Firmware upgrade failure - Retry the firmware upgrade. If it still fails, see
Uninstalling/Reinstalling a Drive Uninstalling/Reinstalling a Drive, on page 71.
X570HT
TX
H27T
TH
X571H
X
Media failure (See "The Activity, Clean, and Fault LEDs are flashing
slowly." below for more information.)
Incorrect media (See "The Clean and Fault LEDs are flashing slowly."
below for more information.)
The Fault LED is solid ON.
This indicates that the drive has reached its maximum operating temperature.
Power OFF the drive until the temperature of the drive has returned to the normal
operating temperature range (see Environmental Specifications, on page 8).
H273X5
The Activity, Clean, and
Fault LEDs are flashing
slowly.
X573H
X
This indicates that incorrect media has been inserted into the drive. If the drive
does not eject the cartridge press the Unload button to eject the cartridge from
the drive and replace with the correct media (see Cartridge Compatibility, on
page 4).
H274X5
X57H
The Clean and Fault LEDs
are flashing slowly.
XH
XH
X
This indicates a media failure. Press the Unload button to eject the cartridge from
the drive. Remove the cartridge from the drive and inspect it for damage and
debris. Verify that the Write-Protect Switch on the cartridge is in the unlocked
position (see Write-Protect Switch, on page55 ).
H275X6
XH
X57H
X
The Ready LED never turns
ON.
The drive has no power. Check the power at the power source. Connect power
to the drive (see Connect and Test Power to the Drive, on page 16). If the
problem persists, replace the drive.
The drive will not load a
tape cartridge.
One of the following has occurred:
H276X58
XH
X579H
X
A tape cartridge is already inserted. To remove the cartridge, press the
Unload button. If the cartridge does not eject, turn off the power to the drive, then
turn it back on. After the Ready status LED (
Unload button to eject the cartridge.
) becomes solid ON, press the
The tape cartridge was inserted incorrectly. To properly insert a cartridge,
see Inserting a Tape Cartridge, on page 48.
H27X580
XH
X581H
X
The tape cartridge may be defective. Insert another tape cartridge. If the
problem exists for multiple cartridges, the drive is defective. Replace the defective
drive with a new drive.
The drive has no power. Connect power to the drive (see Connect and
Test Power to the Drive, on page16 ).
H278X5
XH
X583H
X
Chapter 5. Resolving Problems
61
The drive has exceeded its maximum operating temperature. Let the drive
cool, then retry the operation.
The drive will not unload
the tape cartridge.
The tape cartridge is stuck or is broken. Press the Unload button. If the cartridge
does not eject, turn off the power to the drive, then turn it back on (note that the
mid-tape recovery could take up to ten minutes to complete). If the cartridge still
does not eject, contact IBM Support.
SCSI log sense data (such
as TapeAlert flags) and
SCSI drive sense data at
the server console.
See Appendix A, TapeAlert flags or Using Sense Data.
The server reported SCSI
problems (such as
selection or command
time-outs, or parity errors).
See Fixing Bus Errors, on page 68 .
H279T
H281X5
TH
XH
X586H
H280X54
XH
X
The library reported an LDI The LDI or RS-422 circuitry may be defective. See Accessing Service Mode 1:
or RS-422 communication Standalone Diagnostics (Self Test) or ITDT Firmware Update, Dump Retrieval and
problem with the drive.
Library/Drive Test Tool for information on running the drive diagnostic. If the test
runs successfully but the problem persists, refer to your library's service
documentation.
H28X57
XH
H283X5
XH
The drive does not
respond to server
commands.
Press and hold the Unload button on the drive for 12 seconds to force a drive
dump. The drive will save the dump and then reboot to allow communication to
the drive to occur. Do not cycle power, as this will erase the contents of the
dump.
The enclosure's display (if
the drive is enclosed in a
library)
Refer to the documentation for the enclosure.
Drive sense data sent to a
library (if the drive is
enclosed in a library).
Refer to the documentation for the library.
Table 5-1.
62
Guide
Half-high drive troubleshooting tips
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
5.1
Using Sense Data
H284
H
When a drive encounters an error, it makes sense data available. You can use IBM device
drivers to examine the sense data and determine errors. Instructions for downloading,
installing, and properly configuring the IBM device drivers are available in the IBM Ultrium
Device Drivers Installation and User's Guide. The IBM device drivers may conflict with some
commercial software applications unless properly configured. To avoid conflicts on
Windows(R) operating systems, refer to your device driver's procedures for setting the driver
to manual startup mode. For applications that use Open Systems device drivers that are
provided by IBM (for example, AIX(R), Linux(R), Sun Solaris, HP-UX, Windows 2003, and
Windows 2000), the IBM Ultrium Device Drivers Installation and User's Guide contains
information about how to obtain sense data after an error has occurred.
T
T
P
P
P
P
P
P
T
T
If your application uses other device drivers, see the appropriate documentation for those
drivers to obtain the sense data.
Raw sense data (as returned from the drive) is documented in the IBM TotalStorage LTO
Ultrium Tape Drive SCSI Reference.
T
T
In addition to device drivers, other methods exist for obtaining sense data and error
information. The sections that follow describe alternatives for gathering such information
from the IBM AS/400(R), System i, RS/6000(R), and System p servers.
P
P
5.1.1
P
P
Obtaining Error Information from the AS/400 or System i with
RISC Processor
H285
H
For OS/400, sense data is provided by the System Service Tools application. To obtain
error information from the AS/400 or System i by using the tool:
1.
On the command entry line of the AS/400 Main Menu, type STRSST (Start System
Service Tools) and press Enter.
2.
Select Start a service tool.
3.
Select Product activity log.
4.
Select Analyze log.
5.
On the Select System Data menu, select the Magnetic media option then specify the
time period for searching the error log.
6.
On the Select Analysis Report Options menu, specify a Device selection of 3580 and
press Enter. Leave all other options at their default values.
7.
On the Log Analysis Report menu, select the Display report option to display the
desired error log. Figure 5-1 shows a sample error log.
T
H286X59
T
XH
Chapter 5. Resolving Problems
63
+--------------------------------------------------------------------------------+
|
Display Detail Report for Resource
|
|
|
|
Serial
Resource
|
|Name
Type
Model
Number
Name
|
|TAP07
3580
002
00-00000
TAP07
|
|
|
|Log ID . . . . . . . . . :
00452B54
Sequence . . . . . . :
4732468 |
|Date . . . . . . . . . . :
08/14/02
Time . . . . . . . . :
09:50:21 |
|Reference code . . . . . :
9210
Secondary code . . . :
00000000 |
|Table ID . . . . . . . . :
63A00001
IPL source/state . . :
B/3
|
|
|
|Class . . . . . . . . . . :
Permanent
|
|System Ref Code . . . . . :
63A09210
|
|Illegal or unsupported tape unit response
|
|
|
|Press Enter to continue.
|
|
|
|F3=Exit
F4=Additional Information
F6=Hexadecimal report
|
|F9=Address Information F10=Previous detail report F12=Cancel
|
+--------------------------------------------------------------------------------+
Figure 5-1. Example of an error log from the AS/400 or IBM System i servers
8.
Press F4 to view the sense data (see the example in Figure 5-2).
H287X590
XH
+--------------------------------------------------------------------------------+
|
Display Additional Information for Resource
|
|
|
|
Serial
Resource
|
|Name
Type
Model
Number
Name
|
|TAP07
3580
002
00-00000
TAP07
|
|
|
|SENSE DATA FOLLOWS. . . . . :
|
|DATA OFFSET
0 1 2 3
4 5 6 7
8 9 A B
C D E F
|
|00000000
70000500
0000001C
00000000
240000C0
|
|00000010
00020000
00000000
00000000
00000000
|
|00000020
058B0000
|
+--------------------------------------------------------------------------------+
Figure 5-2. Example of sense data from the AS/400 or IBM System i servers
5.1.2
Obtaining Error Information from the RS/6000 or System p
H28
H
The AIX(R) Tape and Media Changer Device Driver for the IBM RS/6000 or IBMSystem p
servers provides logging to the system error log for a variety of errors. You can view the
error log by issuing the AIX errpt command. Figure 5-3 displays a sample drive error log;
Figure 5-4 displays a sample SCSI bus error log.
P
P
T
H290X5
T
H289X51
XH
XH
To view the error log:
1.
64
Guide
At the AIX command line, type errpt -a |pg to display a detailed report.
T
T
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
2.
Press Enter to scroll through the error log.
3.
Type q to quit the error log at any time.
T
T
Example of a Drive Error Log:
In the SENSE DATA area of Figure 5-3, entries in bold are defined as follows:
H291X53
XH
Hexadecimal code
Description
01
SCSI command
0000, 0200, 0000
Command parameters
70
Byte 0 of SCSI sense data
03
Sense key
5200
ASC/ASCQ (Additional Sense Code/Additional Sense Code
Qualifier)
20B0
FSC (Fault Symptom Code)
058A
Relative LPOS
02
SCSI ID
+--------------------------------------------------------------------------------+
|LABEL:
TAPE_ERR1
|
|IDENTIFIER:
4865FA9B
|
|
|
|Date/Time:
Wed Oct 11 11:39:43
|
|Sequence Number: 25264
|
|Machine ID:
000D090D4C00
|
|Node ID:
tsm
|
|Class:
H
|
|Type:
PERM
|
|Resource Name:
rmt2
|
|Resource Class: tape
|
|Resource Type:
LTO
|
|Location:
40-60-00-2,0
|
|VPD:
|
|
Manufacturer................IBM
|
|
Machine Type and Model......ULT3580-TD2
|
|
Serial Number...............1300015078
|
|
Device Specific.(FW)........0B70 (Firmware Level)
|
|Description
|
|TAPE OPERATION ERROR
|
|
|
|Probable Causes
|
|TAPE
|
|
|
|User Causes
|
|MEDIA DEFECTIVE
|
|DIRTY READ/WRITE HEAD
|
|
|
|
Recommended Actions
|
|
FOR REMOVABLE MEDIA, CHANGE MEDIA AND RETRY
|
|
PERFORM PROBLEM DETERMINATION PROCEDURES
|
|
|
|Detail Data
|
|SENSE DATA
|
Chapter 5. Resolving Problems
65
|0602 0000 0100 0000 0200 0000 0000 0000 0000 0000 7000 0300 0000 001C 0000 0000 |
|5200 0700 20B0 0000 0000 0000 0000 0000 0000 0000 058A 0200 0000 0000 0000 0000 |
|0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 |
|0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 |
|0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
|
+--------------------------------------------------------------------------------+
Figure 5-3. Example of an AIX ERRPT Drive Error Log
Example of a SCSI bus error:
+--------------------------------------------------------------------------------+
|LABEL:
SCSI_ERR10
|
|IDENTIFIER:
0BA49C99
|
|
|
|Date/Time:
Wed Oct 18 09:55:32
|
|Sequence Number: 16140
|
|Machine Id:
00003ABF4C00
|
|Node Id:
ofgtsm
|
|Class:
H
|
|Type:
TEMP
|
|Resource Name:
scsi3
|
|Resource Class: adapter
|
|Resource Type:
sym896
|
|Location:
40-59
|
|VPD:
|
|
Product Specific.( ).......DUAL CHANNEL PCI TO ULTRA2 SCSI
|
|
ADAPTER
|
|
Part Number.................03N3606
|
|
EC Level....................F71335
|
|
Manufacture ID..............A16592
|
|
Serial Number...............0749
|
|
|
|Description
|
|SCSI BUS ERROR
|
|
|
|Probable Causes
|
|CABLE
|
|CABLE TERMINATOR
|
|DEVICE
|
|ADAPTER
|
|
|
|Failure Causes
|
|CABLE LOOSE OR DEFECTIVE
|
|DEVICE
|
|ADAPTER
|
|
|
|
Recommended Actions
|
|
PERFORM PROBLEM DETERMINATION PROCEDURES
|
|
CHECK CABLE AND ITS CONNECTIONS
|
|
|
|Detail Data
|
|SENSE DATA
|
|0001 0017 0000 0000 0000 0091 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 |
|0000 0000 0000 4304 0000 0000 0000 0000 2000 0003 0203 6760 9808 0000 F7FB E1B8 |
|0000 0015 000B 0210 0678 C800 0000 8200 8277 1B20 00A2 ED00 0000 0002 FFFF FFFF |
|00FF 0000 111F F000 F3DF F110
|
|
|
+--------------------------------------------------------------------------------+
Figure 5-4. Example of an error that suggests a SCSI bus problem
66
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
5.2
Obtaining a Drive Dump
H29
H
You can obtain a drive dump by selecting a function code on the drive or by using a
device driver utility (or a system tool) on the server. The sections that follow describe each
method.
5.2.1
Using ITDT
H293
H
For information on obtaining a drive dump using the ITDT tool, refer to ITDT Firmware
Update, Dump Retrieval and Library/Drive Test Tool, on page 73.
H294X5
XH
5.2.2
Using the Drive
H295
X59H
X
H
To obtain a drive dump directly from the Half-high drive, select one of the following
methods.
5.2.3
•
See Accessing Service Mode 3: Copy Dump to Tape, on page 31.
•
See ITDT Firmware Update, Dump Retrieval and Library/Drive Test Tool, on page 73.
H296X5
XH
H297X58
Using a Device Driver Utility
H298
X597H
X
XH
X59H
X
H
To obtain a drive dump by using a device driver utility, determine whether your server is
installed with a utility that can read files from the server's memory. If it is, use that utility to
obtain the drive dump.
For information about using IBM's utility programs to obtain drive dumps, see the IBM
Ultrium Device Drivers Installation and User's Guide.
T
T
To determine where to send a file that contains a drive dump to be analyzed, contact IBM
Support...
5.3
Resolving Problems Reported by the Server
H29
H
The procedure for fixing errors varies, depending on whether the error is consistent or
intermittent, and whether your configuration contains single or multiple drives. The sections
that follow describe how to fix each type of error.
Chapter 5. Resolving Problems
67
5.3.1
Fixing Bus Errors
H30
H
Note:
If you are using a Storage Area Network (SAN) Data Gateway to convert a drive with a
SCSI interface to a Fibre Channel interface, ensure that the problem is occurring between
the SAN Data Gateway and the drive by running the SCSI loopback test on the SAN Data
Gateway. (To run the SCSI loopback test, refer to the section about that test in the IBM
Storage Area Network Gateway Module Setup, Operator, and Service Guide.)
T
T
5.3.1.1
5.3.1.2
Fixing a Consistent Error with a Ssingle Drive on a SCSI Bus
1.
Ensure that the power is on to the drive.
2.
Ensure that the drive's SCSI address is the same as the SCSI address assigned by the
server.
Fixing a Consistent Error with Multiple Drives on a SCSI Bus
When a consistent error occurs in a configuration that has multiple drives on the SCSI bus,
you must determine if the problem exists with more than one drive. If the problem is with all
of the devices on the SCSI bus, the bus is stuck in a SCSI phase and cannot change to
another phase or the SCSI cable from the server to the first device is defective.
5.3.1.3
68
Guide
1.
Ensure that the SCSI cable from the server to the first device is connected.
2.
Disconnect all but the first drive on the SCSI bus. Move the terminator to the first SCSI
device.
3.
Run a device driver utility (such as IBM's ntutil or tapeutil) to determine whether the
error will occur again.
Fixing an Intermittent Error with a Single Drive on a SCSI Bus
1.
Replace the SCSI terminator on the drive.
2.
Run the operation that caused the error. If the problem persists, the problem may be
with the cable.
3.
Isolate which cable is causing the problem by replacing one cable at a time and
running the operation that caused the error after each replacement. If the problem
persists after all cables have been replaced, the problem may be with the drive.
4.
Replace the drive (see Uninstalling/Reinstalling a Drive, on page 71). If the problem
persists, the problem is with your server. Consult your server's documentation.
H301X6
XH
X601H
X
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
5.3.1.4
Fixing an Intermittent Error with Multiples Drives on a SCSI Bus
Refer to the server's error logs to determine which drive is the source of the problem:
•
If only one drive is reporting a SCSI failure, replace that drive (see
Uninstalling/Reinstalling a Drive, on page 71).
H302X6
•
5.4
XH
X603H
X
If multiple drives are reporting SCSI failures, the problem may be with the terminator
or the SCSI cables:
−
Replace the terminator and run the operation that caused the error. If the problem
persists, the problem may be with the cables.
−
Isolate which cable is causing the problem by replacing one cable at a time and
run the operation that caused the error after each replacement.
Resolving Media-Related Problems
H30
H
To resolve problems that are related to media, the drive's firmware includes Statistical
Analysis and Reporting System (SARS) to assist in isolating failures between media and
hardware. To determine the cause of failure, SARS uses the cartridge performance history
that is saved in the cartridge memory (CM) and the drive performance history that is kept in
the drive's VPD (Vital Product Data) area in NVRAM. Any failures that SARS detects are
reported as TapeAlert flags on the server (see Appendix A, TapeAlert flags).
H304T
TH
Attention
If you insert the IBM LTO Ultrium Data Cartridge into another manufacturer's drive, the
SARS data in the cartridge memory may become lost or invalid
If you encounter a media-related problem with a Half-high drive, run the tape cartridge in a
different drive, if possible.
1.
If the operation in the other drive fails, replace the media.
2.
If the operation succeeds, see Accessing Service Mode 1: Standalone Diagnostics (Self
Test).
H305X64
XH
Chapter 5. Resolving Problems
69
70
Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Chapter 6. Servicing the Drive
Information on uninstalling and reinstalling a drive is contained in this chapter. For
information on diagnostic and maintenance functions of the drive, see Service Modes, on
page 24.
H306X5
X60H
6.1
XH
X
Uninstalling/Reinstalling a Drive
H307
H
There are two types of interfaces for the drive. They are SCSI, see SCSI Drive, and SAS,
see SAS Drive, on page 71.
H308X67
H309X68
6.1.1
XH
SCSI Drive
H310
X609H
XH
X
H
Attention:
The SCSI drive is NOT hot-pluggable. Before removing or installing a drive from an
enclosure, POWER to the enclosure MUST BE OFF.
To remove the SCSI drive, perform the following steps:
To remove the SAS drive, see SAS Drive, on page 71.
H31X60
X61H
X
1.
Ensure that the drive does not contain a tape cartridge.
2.
Deconfigure the drive from the host/server (for instructions, see your host's/server's
documentation).
3.
Turn off the power to the drive (see (4) in Figure 1-2).
H312X6
4.
5.
XH
X614H
X
Disconnect the SCSI cable from the SCSI connector (see (3) in Rear Panel - SCSI Drive,
on page 3).
H314X65
X61H
6.
XH
Disconnect the power cable from the electrical outlet, then from the drive (see (1) in
Rear Panel - SCSI Drive, on page 3).
H31X6
6.1.2
XH
XH
X
To reinstall the drive, reverse the steps in this procedure.
SAS Drive
H315
H
1.
Ensure that the drive does not contain a tape cartridge.
2.
Deconfigure the drive from the host/server (for instructions, see your host's/server's
documentation).
3.
Turn off the power to the drive (see (4) in Figure 1-1).
4.
H316X7
XH
Disconnect the power cable from the electrical outlet, then from the drive (see (1) in
Figure 1-4).
H317X68
XH
5.
Disconnect the SAS cable from the SAS connector (see (3) in Figure 1-4).
6.
To reinstall the drive, reverse the steps in this procedure.
H318X69
XH
Chapter 6. Servicing the Drive
71
6.2
Mid-tape Recovery
H319
H
If a power cycle or reset occurs while a cartridge is loaded, the drive will slowly rewind the
tape. This process can take several minutes to complete. When this activity is complete,
press the Unload button to eject the cartridge.
6.3
Cleaning the Drive Magnetic Recording Head
H320
H
Attention:
When cleaning the drive magnetic recording head, use the IBM TotalStorage LTO Ultrium
Cleaning Cartridge (see Cleaning Cartridge). You may use another LTO cleaning
cartridge, but it may not meet the standards of reliability established by IBM.
H321X60
XH
Clean the drive magnetic recording head whenever the Clean LED is ON. It is not
recommended that you clean the drive magnetic recording head on a periodic basis; only
when the drive requests to be cleaned.
To clean the drive magnetic recording head, insert the cleaning cartridge into the tape load
compartment ((1) in Front Panel, on page 3). The drive performs the cleaning automatically
in less than two minutes then ejects the cartridge.
H32X61
XH
X62H
X
Note:
The drive will automatically eject an expired cleaning cartridge.
6.4
Updating Firmware
H32
H
Attention:
When updating firmware, do not power-off the drive until the update is complete, or the
firmware may be lost.
Periodically check for updated levels of drive firmware by visiting the web at
http://www.ibm.com/storage/lto. Update drive firmware using:
H324T
TH
•
The host interface (see Updating Firmware through the Host Interface, on page 73)
X623H
−
•
X624H
X
The ITDT tool (see ITDT Firmware Update, Dump Retrieval and Library/Drive Test
Tool, on page 73)
H325X6
XH
−
X
X62H
X
Device driver tools (see Supported Device Drivers, on page 6)
H326X7
XH
X628H
X
A field microcode replacement (FMR) cartridge (see Updating the Firmware with an
FMR Tape Cartridge, on page 74)
XH
H327X69
X630H
X
For instructions on downloading a the latest level of firmware, visit
http://www.ibm.com/storage/lto. To update the firmware, refer to the following
sections.
H328T
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Guide
TH
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
6.4.1
Updating Firmware through the Host Interface
H329
H
When updating drive firmware by using the host interface, the procedure varies,
depending on whether your server uses an IBM tape device driver or a non-IBM tape
device driver (such as a driver from Sun, Hewlett-Packard, or Microsoft(R)).
P
P
For instructions about updating firmware from a server that uses an IBM tape device driver,
refer to the IBM Ultrium Device Drivers Installation and User's Guide.
T
T
To update firmware from a server that uses a non-IBM tape device driver, refer to the
documentation for that device.
6.4.1.1
ITDT Firmware Update, Dump Retrieval and Library/Drive Test Tool
ITDT (IBM Tape Diagnostic Tool) is a tool with multiple functional capability and is a very
quick, convenient, and efficient method for both drive and library firmware updates. As a
note, both drive and library dump retrievals can be performed by the tool as well. This tool
can be downloaded from http://www.ibm.com/storage/lto.
H30T
TH
Below are some of the capabilities of this tool:
•
Firmware update capability via host interface to all IBM LTO Tape Drive and Tape
Library products.
•
The tool does not require any special device drivers.
•
The tool is available for most major platforms (Windows, AIX, SUN, Linux, NetWare).
•
The tool is capable of uploading drive and library dump files.
•
The tool's primary function is thoroughly testing a drive. However, if the library is
online to the server/host where the tool resides, ITDT will communicate with the drive
through the library to load and unload a test cartridge thereby exercising some library
functions.
•
The tool scans the host interface bus and will find and display for selection all IBM LTO
devices. The tool will not display and allow for selection any non-IBM device.
•
Each function has "Help" selection which explains the required syntax as well as a
brief explanation of the particular function.
•
A Readme text file will be posted with the .exe for a thorough explanation of initial
tool download information from the web as well as explanation of tool capabilities.
•
The tool is currently a "command line" tool with a simple entry by keying in the
executable name, itdt, from the directory where the tool is located.
•
In the following firmware update sections which explain each method in detail, only a
brief mention of ITDT will be made since the Readme text file will more fully explain
tool usage.
Chapter 6. Servicing the Drive
73
6.4.2
Updating the Firmware with an FMR Tape Cartridge
H31
H
Drive firmware can be updated using an FMR cartridge in Operation mode.
Tip:
After creating an FMR cartridge (see Table 3-7), the firmware of multiple drives can be
updated with the same FMR cartridge. After updating the drive firmware, unmake the FMR
cartridge (see Table 3-7) and use it as a data cartridge.
H32X61
H3X62
XH
XH
The drive resets itself and automatically activates the new firmware.
If the update fails, the Fault LED will flash slowly. To resolve the error, locate the code in
Table 5-1.
H34X6
XH
To update drive firmware from an FMR cartridge in Operation mode:
74
Guide
1.
Ensure that a cartridge is not loaded in the drive.
2.
Insert the FMR cartridge in the drive. The drive will recognize the cartridge as an FMR
and will automatically begin the update. When the update is complete, the drive will
eject the FMR cartridge.
3.
Remove the cartridge from the drive.
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
Chapter 6. Servicing the Drive
75
Appendix A. Tape Alert Flags
TapeAlert is a patented technology and standard of the American National Standards
Institute (ANSI) that defines conditions and problems that are experienced by tape drives.
The technology enables a server to read TapeAlert flags from a tape drive through the host
interface or Library/Drive Interface (LDI or RS-422 interface). The server reads the flags
from Log Sense Page 0x2E. This appendix lists the TapeAlert flags that are supported by
the IBM System Storage TS2230 Tape Drives Model H3L and Model H3S.
Flag
numbe
r
Flag
parameter
(in hex)
Flag
Description
Action required
3
03h
Hard error
Set for any unrecoverable read,
write, or positioning error. (This
flag is set in conjunction with flags
4, 5, or 6.)
See the Action Required column
for Flag 4, 5, or 6 in this table.
4
04h
Media
Set for any unrecoverable read,
write, or positioning error that is
due to a faulty tape cartridge.
Replace the tape cartridge.
5
05h
Read failure
Set for any unrecoverable read
If Flag 4 is also set, the cartridge
error where isolation is uncertain
is defective. Replace the tape
and failure could be due to a faulty cartridge.
tape cartridge or to faulty drive
hardware.
6
06h
Write failure
Set for any unrecoverable write or
positioning error where isolation is
uncertain and failure could be due
to a faulty tape cartridge or to
faulty drive hardware.
If Flag 9 is also set, make sure
that the write-protect switch is set
so that data can be written to the
tape (see Write-Protect Switch, on
page 55). If Flag 4 is also set,
the cartridge is defective. Replace
the tape cartridge.
H35X64
X635H
XH
X
8
08h
Not data
grade
Set when severe servo errors occur Replace the tape cartridge.
while loading a tape cartridge.
9
09h
Write protect
Set when the drive detects that the
tape cartridge is write-protected.
Make sure that the cartridge's
write-protect switch is set so that
the drive can write data to the
tape (see Write-Protect Switch, on
page 55).
H36X
X637H
10
0Ah
No removal
XH
X
Set when the drive receives an
Refer to the documentation for
UNLOAD command after the server your server's operating system.
prevented the tape cartridge from
being removed.
Appendix A. Tape Alerts Flags
77
11
0Bh
Cleaning
media
Set when you load a cleaning
cartridge into the drive.
12
0Ch
Unsupported
format
Set when you load an unsupported Use a supported tape cartridge.
cartridge type into the drive or
when the cartridge format has been
corrupted.
15
0Fh
Cartridge
memory chip
failure
Set when a cartridge memory (CM) Replace the cartridge.
failure is detected on the loaded
tape cartridge.
16
10h
Forced eject
Set when you manually unload the
tape cartridge while the drive was
reading or writing.
18
12h
Tape directory Set when the drive detects that the
corrupted in
tape directory in the cartridge
the cartridge
memory has been corrupted.
memory
Re-read all data from the tape to
rebuild the tape directory.
20
14h
Clean now
Clean the drive. See Cleaning the
Drive Magnetic Recording Head,
on page 72.
Set when the drive detects that it
needs cleaning.
No action required.
No action required.
H37X68
XH
X639H
21
15h
Clean periodic Set when the drive detects that it
needs routine cleaning.
X
Clean the tape drive as soon as
possible. The drive can continue
to operate, but you should clean
the drive soon. See Cleaning the
Drive Magnetic Recording Head,
on page 72.
H38X640
XH
X641H
X
22
16h
Expired clean
Set when the drive detects a
Replace the cleaning cartridge.
cleaning cartridge that has expired.
23
17h
Invalid
cleaning tape
Set when the drive expects a
cleaning cartridge and the loaded
cartridge is not a cleaning
cartridge.
30
1Eh
Hardware A
Set when a hardware failure occurs If resetting the drive does not
which requires that you reset the
recover the error, use host
drive to recover.
interface drive sense data. See
Using Sense Data, on page 63.
Use a valid cleaning cartridge.
H39X642
31
1Fh
Hardware B
Set when the drive fails its internal
self tests.
XH
78
Guide
20h
Interface
Set when the drive detects a
problem with the host interface or
LDI (RS-422) interface.
X
Use the host interface drive sense
data. See Using Sense Data, on
page 63.
H340X6
X645H
32
X643H
XH
X
Use the host interface drive sense
data. See Using Sense Data, on
page 63.
H341X6
X647H
XH
X
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
33
21h
Eject media
Set when a failure occurs that
requires you to unload the
cartridge from the drive.
Unload and reload the tape
cartridge.
34
22h
Download fail Set when an FMR image is
unsuccessfully downloaded to the
drive via the host interface.
Ensure that it is the correct image.
Download the FMR image again.
36
24h
Drive
temperature
Set when the drive's temperature
sensor indicates that the drive's
temperature is exceeding the
recommended temperature of the
enclosure (see Physical
Specifications, on page 7).
Use the host interface drive sense
data. See Using Sense Data, on
page 63.
Set when the drive detects that the
externally supplied voltages are
either approaching the specified
voltage limits or are outside the
voltage limits (see Physical
Specifications, on page 7).
Use the host interface drive sense
data. See Using Sense Data, on
page 63.
H34X650
X651H
XH
X
H342X68
XH
37
25h
Drive voltage
X649H
X
H345X6
X65H
XH
X
H34X652
XH
39
27h
Diagnostics
required
X653H
X
Set when the drive detects a failure Use the host interface drive sense
that requires diagnostics to isolate data. See Using Sense Data, on
the problem.
page 63.
H346X5
X657H
XH
X
51
33h
Tape directory Set when the tape directory on the
invalid at
tape cartridge that was previously
unload
unloaded is corrupted. The filesearch performance is degraded.
52
34h
Tape system
area write
failure
Set when the tape cartridge that
Copy the data to another tape
was previously unloaded could not cartridge, then discard the old
write its system area successfully.
cartridge.
53
35h
Tape system
area read
failure
Set when the tape system area
could not be read successfully at
load time.
55
37h
Loading failure The drive is unable to load the
media and thread the tape.
Remove the cartridge, inspect it
as specified in the product
manual, and retry the operation.
If the problem persists, contact
IBM Support.
56
38h
Unrecoverable The drive is unable to unload the
unload failure media.
Do not attempt to extract the tape
cartridge. Contact IBM Support.
Table 6-1.
Rebuild the tape directory by
reading all the data
Copy the data to another tape
cartridge, then discard the old
cartridge.
Supported Tape Alert flags
Appendix A. Tape Alerts Flags
79
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Guide
IBM Ultrium Generation 3 400/800 GB Half-High External Tape Drive - Installation and Operation
BULL CEDOC
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REFERENCE
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