SABRe Definitions SABRe Supplier Management System Requirements Last updated: 14 April 2014 Rolls-Royce plc 2014 Rolls-Royce plc 2014 Definitions Page of 18 Page 1 of118 LastLast updated: 14 April 20142014 updated: 14 April SABRe Definitions 1. Purpose The purpose of SABRe Definitions is to formally communicate the definition of key words / subjects used in SABRe and associated documents. 2. Scope SABRe Definitions are applicable to all Rolls-Royce suppliers and/or partners. SABRe Definitions is available to view and download from the Rolls-Royce Global Supplier Portal (GSP) https://suppliers.rolls-royce.com Rolls-Royce plc 2014 Page 2 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Aerospace contracts Applicable for all products or services intended for flight use. Accreditation body A body that conducts and administers an accreditation system and grants accreditation to certification bodies. For a list of accreditation bodies refer to the International Accreditation Forum at http://www.iaf.nu AC7004 AC7004 (Nadcap audit criteria for inspection and test quality system) is designed to assure that suppliers maintain an effective quality system that has been derived from AS/EN/JISQ 9100 and ensures product and process integrity. The intent of the AC7004 audits is to validate that the audited quality system assures compliant inspection, product and process conformity, and that the airworthiness of products is maintained. AIAG Automotive Industry Action Group (also known as AIAG) is a not-for profit association originally created to develop recommendations and a framework for the improvement of quality in the automotive industry. The AIAG promotes its objectives primarily by publishing standards which include APQP and PPAP standards. Approved The word ‘approved’ refers to the formal approval of a specific task / application by Rolls-Royce. In all cases where approval has been given by Rolls-Royce, the supplier remains fully responsible for the quality of the product delivered / affected by the implementation of such actions. APQP APQP or Advanced Product Quality Planning is a structured method of defining and establishing the steps necessary to ensure that a product satisfies the customer (see AIAG). Authorised The word ‘authorised’ refers to the formal authorisation of a specific task by Rolls-Royce. In all cases where authorisation has been given by RollsRoyce, the supplier remains fully responsible for the quality of the product delivered / affected by the implementation of such actions. Authorised release certificate A release document issued for aerospace parts by suppliers who hold National Airworthiness Approval (NAA) and / or holders of Product Manufacturing Approval (PMA). AS/EN/JISQ AS – Aerospace Standard EN – European Norm JISQ - Japanese Institute for Standard Quality AS/EN/JISQ 9100 AS/EN/JISQ 9100 is a quality management system for the aerospace industry which incorporates the requirements of ISO 9001 plus additional aerospace industry requirements. AS/EN/JISQ 9102 Aerospace First Article Inspection Requirements. AS/EN/JISQ 9103 Variation Management of Key Characteristics. AS/EN/JISQ 9110 Quality Management Systems - Aerospace Requirements for Maintenance Organisations AS/EN/JISQ 9120 Quality Management Systems - Aerospace Requirements for Stockist Distributors. Rolls-Royce plc 2014 Page 3 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Attribute A characteristic or property, which is appraised in terms of whether it does or does not conform (e.g. “Go or No-Go”), with respect to a given requirement. Batch A batch consists of a collection of products that share the same product characteristics / configuration and are produced by the same production process at the same source at the same time or in an unbroken sequence. Bill of material A bill of material (BOM) is a list of the raw materials, sub-assemblies, intermediate assemblies, sub-components, components, parts and the quantities of each needed to manufacture a product. Billet Billets, or ingots (as they sometimes referred to), are a mass of metal such as a bar or block, that is cast in a standard shape for convenient storage or shipment (original, un-worked, as cast material). Buyer Buyer refers to the relevant Rolls-Royce purchasing contact. Capability The ability of an organisation, system or process to realize a product that will fulfil the requirements for that product Capacity planning Capacity is the maximum amount of work that an organisation is capable of completing in a given period of time and therefore capacity planning is the process of determining the production capacity needed by an organisation to meet changing demands of the product / customer. Cascade diagram An illustration of product and sub assembly products subject to First Article Inspection within a top level product assembly Certification body A body that conducts certification conformity (i.e., a certification body that conforms to ISO/IEC 17021 and is accredited to provide audit and certification of quality management systems). Characteristic A distinguishing feature of a product, process or system related to a requirement. Characteristic matrix A characteristic matrix is an analytical technique for displaying the relationship between process parameters and manufacturing process activities during Advanced Product Quality Planning activities (see APQP). The recommended method of developing the characteristics matrix is to number the product characteristics shown on the product definition at each manufacturing process operation. All manufacturing process operations shown across the top of the matrix and the product characteristics listed on the left column. The more manufacturing relationships that there are the more important the control of a characteristic becomes. Competence Competence is the demonstrated ability to apply knowledge [1] [2] and skill . 1. Knowledge is a level of understanding that is gathered from the interpretation of information, training and experience. 2. Skill is the ability of applying knowledge by demonstrating a level of aptitude related to doing something well. Concession Rolls-Royce plc 2014 The authorisation to use, release or supply a limited quantity of a completed or partially completed product, which does not comply with the specified technical requirements. Page 4 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Configuration management Configuration management is a management activity that applies technical and administrative direction over the life cycle of a product, its configuration items, and related product configuration information – see ISO 10007. Conformance Control Feature (CCF) Conformance Control Features (CCFs) are product characteristics designated by Rolls-Royce where variation in production processes could contribute to variation in product attributes. CCFs require additional production controls to manage variation within a consistently achievable tolerance to minimise variation in product level attributes. Conformity Fulfilment of a requirement. Control plan A control plan is a written description of the system for controlling products and processes. They are used to aid the production of quality products according to customer requirements. They describe the actions that are required at each phase of the process including receiving, in-process, outgoing and periodic requirements to assure that all process outputs will be in a state of control (see AIAG). Conventional machining Conventional machining is the utilisation of machine tools, such as saws, lathes, milling machines, drills and presses, which are used with a cutting tool or device to physically remove material to achieve a desired geometry. Corrective action Action taken to eliminate the cause of a detected nonconformity or other undesirable situation. Critical item Critical items are parts, characteristics, functions, software and processes that have a significant effect on the product realisation and/or use of the product; including safety, performance, form, fit, function, producibility, reliability, etc.; that require specific actions to ensure they are adequately managed. Critical items include Conformance Control Features (CCFs), Key Characteristics (designated by Rolls-Royce) and Source Demonstrated Repair. Critical items related to Rolls-Royce Gas Turbine Engines are identified through part classification as follows: ‘Critical Parts’ are those whose primary failure is shown by the Failure Modes, Effects, and Criticality Analysis (FMECA) as likely to have hazardous effects and that require special controls to achieve an acceptably low probability of occurrence (Refer also to RRES90002). ‘Reliability Sensitive’ denotes a product whose failure mode is not hazardous but has significant effects on performance or reliability of the engine. Cross-function team A cross function team (also known as an integrated product / program team) typically includes the organisation's design, manufacturing / production, engineering, quality, service and other appropriate personnel. Cure date The date on which the curing process occurred during production of a polymeric component in accordance with the relevant / governing technical specification. Rolls-Royce plc 2014 Page 5 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Customer The organisation or person that receives a product. A customer can be internal or external to the organisation. Customer (internal / external) Organisations should understand and identify both internal and external customers and their needs. An internal customer is the recipient of a product or service as an output of a process that is internal to the organisation (i.e., the next process in a line of processes – including subtier / sub-contract). The external customer is the recipient of a product or service that is provided to a customer that is external to the supplier’s organisation (e.g., Rolls-Royce). Cycle time The period required to complete one cycle of an operation or to complete a function, job, or task from start to finish. Cycle time is used to differentiate the total duration of a process from its run time. Design Subcontractor An organisation performing design tasks and/or services for Rolls-Royce, irrespective of any design-related approval the company may hold. In the case of Aerospace suppliers a Design Subcontractor needs to be integrated into the design assurance system of the Part 21 approved RollsRoyce design organisation, (e.g., through a Design & Development Quality Plan). Development The process of transforming requirements into specified characteristics or into the specification of a product, process or system. Deviation permit Permission to deviate from the original specified requirements prior to product manufacture. This permission operates for a limited quantity of product, and on no account may it be allowed to extend to another contract without a further application. Direct line feed A method of supply whereby an external service provider delivers parts direct to a bin or carousel within the Rolls-Royce production areas, monitoring the usage rate and maintaining required stocking levels. Distributor A retailer or stockist of goods (e.g., raw material, products). Activities include the purchase, storage and sale of goods in a manner that conforms to requirements. Document Information and its supporting medium. The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a combination thereof. Documented procedure A procedure that is documented and specifies the way to carry out an activity or a process. Dunnage Dunnage is the materials used to provide adequate support, bracing and protection of product during shipment (i.e., padding in a shipping container to prevent unnecessary and unwanted movement of load in transit). eConcession Electronic concession – electronic creation and approval of deviation permit / concession. eFAIR Electronic First / Last Article Inspection Report – electronic creation and approval of a FAIR / LAIR. Current eFAIR system provider is Net-Inspect. Error-proofing The implementation of fail-safe mechanisms to prevent a process from producing defects. Rolls-Royce plc 2014 Page 6 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Exostar An on-line system, which enables suppliers to view Rolls-Royce schedules and respond with delivery promises. First Article Inspection (FAI) First Article Inspection (FAI) is used to independently verify that the production processes, production documentation and tooling are capable of producing products that meet requirements by providing objective evidence that all engineering, design and specification requirements are correctly understood, accounted for, verified and recorded. FAIR FAIR (First Article Inspection Report) includes the forms and associated documentation for a product or assembly, including FAI results. FAIR/LAIR (complete) All product characteristics defined by the final product definition have been accounted for and a single product has been manufactured with no nonconformance (concession free). FAIR/LAIR (incomplete) All product characteristics defined by the final product definition have been accounted for and declared non-conformance has been authorised by a deviation permit or concession. FAIR/LAIR (reject) The FAI has not been completed in accordance with the requirements. Fixed process A documented method of manufacture, subject to audit, for which equipment, operation sequence, methods, parameters, and control techniques are established and fixed by the approval of Rolls-Royce Engineering. Fixed process control Fixed process control is used to ensure effective Rolls-Royce control of the source and/or method of production for features or processes that could have a significant impact on product safety or reliability. Foreign Object Debris (FOD) A foreign object may be regarded as a substance, debris or article that is alien to a product. Examples of foreign objects include (but are not limited to) alumina grit, glass beads, swarf, burrs, fibres, resins, powders etc. For guidance refer to: NAS412 (Foreign Object Damage / Foreign Object Debris (FOD) Prevention. Formed Characteristics See reduced inspection. Functional testing The determination of a function characteristic according to a test procedure. Gauge R&R A Gauge R&R (Repeatability and Reproducibility) study is used to quantify measurement error as a percentage of the process tolerance or process spread. Global Supplier Portal (GSP) The Global Supplier Portal (GSP) https://suppliers.rolls-royce.com is a secure web-based work area that is used to provide information and interaction between suppliers and Rolls-Royce. Group (or family) of products A product group (or family) refers to products that share the same or similar characteristics related to fit, form, function and configuration that are produced by the same production process at the same source. Independent Autonomous, non-dependent and free from influence, control, relationship, action, judgment or guidance. Rolls-Royce plc 2014 Page 7 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Industry standard part See ‘standard catalogue hardware’. Ingot Ingots or billets (as they sometimes referred to) are a mass of metal, such as a bar or block, that is cast in a standard shape for convenient storage or shipment (original, un-worked, as cast material). Inspect Conformity evaluation of product features by observation, judgment, testing, gauging and measurement. ISO International Standards Organisation ISO9001 ISO9001 is a set of internationally agreed standards that provide guidelines for a Quality Management System. The scope of this International Standard specifies requirements for a quality management system where an organisation needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. ISO10007 ISO10007 - Quality management systems - Guidelines for configuration management. ISO10012 ISO10012 - Measurement management systems - Requirements for measurement processes and measuring equipment. ISO/IEC17025 ISO/IEC 17025:2005 - General requirements for the competence of testing and calibration laboratories. The scope of this International Standard specifies the general requirements for the competence to carry out tests and/or calibrations. It covers testing and calibration performed using standard methods, non-standard methods, and laboratory-developed methods. Key Characteristic(s) Key Characteristics (KCs) are product characteristics or process input / output variables that are designated by Rolls-Royce or the supplier, whose variation has the greatest impact upon customer requirements / expectations. Key process A business process which is regarded by an organisation’s top management as being critical to customer satisfaction, competitive advantage, or the success of the organisations strategy. Key subcontractor / sub-tier supplier A supplier that is regarded as being critical to the continuity of supply and the success of the organisation’s strategy. Last Article Inspection (LAI) The Last Article Inspection (LAI) in conjunction with the First Article Inspection (FAI) is used to demonstrate product equivalence at the end of production and provides a benchmark of the production system prior to implementing a source / method change or making the production system dormant. Lead time Lead time is the time from the moment the customer places an order to the moment it is received by the customer. Rolls-Royce plc 2014 Page 8 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Lux The lux is a unit of illumination and luminous emittance. Manifest Rolls-Royce plc employs a logistics provider to operate an inbound collection service from an agreed selection of suppliers. Rolls-Royce generate a parts list that tells the supplier and logistics provider which parts and quantities by delivery location must be collected on a designated day (this is a manifest). Manufacturing Engineer – Purchase (ME-P) A Rolls-Royce employee within a Supply Chain Management Team with responsibility for Supplier Quality & Manufacturing issues. May The term ‘may’ refers to a permissible practice or action. It does not express a requirement. Measurement A set of operations used to determine the value of a quantity. Measurement System Analysis (MSA) Measurement system analysis (MSA) is an experimental and mathematical method of determining how much of and the nature of the variation within a measurement process and how this contributes to overall process variability; and the proportion of the tolerance consumed by the measurement system. For guidance refer to: Measurement Systems Analysis (AIAG), ISBN 978-1-60-534082-1 ISO 14253-2 - Geometrical product specifications (GPS) -- Inspection by measurement of workpieces and measuring equipment - Part 2: Guidance for the estimation of uncertainty in GPS measurement, in calibration of measuring equipment and in product verification. Metrological function The metrological function has administrative and technical responsibility for defining and implementing the measurement management system in accordance with ISO10012. Modification Bulletin A Rolls-Royce document describing a type design change to an already certified configuration standard of a gas turbine. Monitor An arrangement for observing, detecting, or recording the operation of a process or system. Monitoring / measuring equipment Monitoring / measuring equipment are the devices used to monitor and / or measure a product or process and will use the same units of measurement as stated on the product definition. Must The word ‘must’ refers to legislative or regulatory requirements and shall be complied with. Nadcap A worldwide co-operative programme of major companies designed to manage a cost effective consensus approach to special processes / products and provide continuous improvement within the aerospace and defence industries – see also Performance Review Institute (PRI) http://www.pri-network.org/PRI/ NAS412 The purpose of NAS412 - Foreign Object Damage / Foreign Object Debris (FOD) Prevention is to establish a standard for the military and commercial industry to prevent foreign object damage (FOD) to aerospace products being designed, developed, manufactured, assembled, operated, repaired, modified, refurbished and/or maintained. Rolls-Royce plc 2014 Page 9 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject National Aviation Authority Definition The National Aviation Authority is the government statutory authority in each country that oversees the approval and regulation of civil aviation. Approvals by the European Aviation Safety Agency (EASA) and / or the Federal Aviation Administration (FAA) are applicable for the supply of product related to Rolls-Royce aerospace contracts / purchase orders. Net-Inspect Net-Inspect is a Global Supply Chain and Quality Management Portal for online First Article inspection reporting. New Product Introduction (NPI) Refers to the introduction of a new product definition to the suppliers business and manufacturing / production facilities. Non-Aerospace contracts Applicable for all non-aerospace products or services or for non-flight aerospace products or services. Nonconforming product A product which does not conform to product requirements. Nonconformity Non-fulfilment of a requirement Note Information marked “NOTE” is for guidance in understanding or clarifying the associated requirement. Where appropriate, the note will be identified in the text with a note number. Optometric examination An optometric examination is conducted by an optometrist who is trained / qualified to examine eyes, test sight and give advice on visual problems. Organisation A group of people and facilities with an orderly arrangement of responsibilities, authorities and relationships (e.g., company, corporation, firm, enterprise, institution, charity, sole trader, association, or parts or combination thereof.). Other-party certification International Aerospace Quality Group (IAQG) oversight and improvement initiatives related to the Industry Controlled Other Party (ICOP) Aviation, Space and Defence Quality Management System (QMS) certification scheme. Overall Equipment Effectiveness (OEE) Overall equipment effectiveness (OEE) is a set of metrics used to evaluate and indicate how effectively a manufacturing operation is utilised. OEE% = Availability × Quality × Performance Part 21 Annex to the Commission Regulation (EC) No. 1702 / 2003 of September th 24 2003 laying down implementing rules for the airworthiness and environmental certification of aircraft and related products, parts and appliances, as well as for the certification of design and production organisations. Part 145 Annex II to the Commission Regulation (EC) No. 2042 / 2003 of November th 20 2003 on the continuing airworthiness of aircraft and aeronautical products, parts and appliances, and the approval of organisations and personnel involved in these tasks. Policy A policy is typically described as a principle or rule to guide decisions and achieve rational outcome(s). The term is not normally used to denote ‘how’ it is actually done; this is normally referred to as a procedure. A policy will contain the 'what' and the 'why'. Rolls-Royce plc 2014 Page 10 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Purchasing / sub-contracting Purchasing / sub-contracting is the activity related to the buying, acquisition or procurement of products from a source that is external to the supplier’s organisation and is related to a Rolls-Royce purchase order / contract. Predictive maintenance Activities based on process data aimed at the avoidance of maintenance problems by prediction of likely failure modes. Preventive maintenance Planned action to eliminate causes of equipment failure and unscheduled interruptions to production, as an output of the manufacturing / production process design. Primary packaging Primary packaging is the first level of packaging applied to the product. Procedure A specified way to carry out an activity or a process. Procedures can be documented or not. When a procedure is documented, the term “documented procedure” will be used. Process Set of interrelated or interacting activities, which transforms inputs into outputs. Process audit A process audit is a review of a specific process to verify process effectiveness / efficiency and / or compliance to requirements. The process audit also reviews the sequence and interaction of processes including the process inputs, outputs, controls and resources by “walking the process”. Process capability Variable Data – For variable data, process capability is a measurable property of a process to the specification, expressed as a process capability index (e.g., Cpk). Attribute Data – For attribute data, the focus will be on calculating defects per unit (DPU), defects per million opportunities (DPMO), and the process sigma level. Process capability study A study undertaken to statistically define the distribution of output from a process under normal operating conditions. Process characteristics Process characteristics are process variables (input variables) that have a cause and effect relationship with the identified product characteristics. A process characteristic can only be measured at the time it occurs. Process Failure Mode and Effect Analysis (PFMEA) A Process Failure Mode and Effect Analysis (PFMEA) is a systematic group of activities intended to recognise and evaluate the potential failure of a process and the effects of that failure and to identify actions that could eliminate or reduce the chance of the potential failure occurring. Process flow diagram A process flow diagram (or process flow chart) is a graphical or symbolic representation of a process. Each step in the process is represented by symbols and contains a short description of the process step. The flow chart symbols are linked together with arrows showing the process flow direction. Process input variables Process input variables are process inputs that have a significant impact on the variation found in a key process output variable. That is, if the key process input variables were controlled, the process would produce predictable and consistent results. Rolls-Royce plc 2014 Page 11 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Process output variable Process output variables are attributes or features of a product or manufacturing / production process parameter whose variation can affect fit, form, function, performance, service life, manufacturability, assembly or subsequent processing of the product. Process parameter A measurable factor that determines the range of variation in a process. Process yield Process yield is the number of products produced by a process (output) divided by the number of products going into that process (input) over a specified period of time. Only conforming products with no rework are counted as an output of an individual process. Product A product is the result (or output) of a process. These may be categorised as services, software, hardware, processed materials or a combination thereof. Product audit A product audit verifies that the product conforms to requirements. Product characteristics Product characteristics are features or properties of a product, component or assembly that are described in the product definition. Product definition Product Definition is the engineering drawing / specification, which fully defines the product, part, component or assembly. Also includes physical or electronic drawings, electronic models or other associated information that defines the final product. Product Introduction (PI) Refers to the introduction of an existing product definition that is new to the suppliers business and manufacturing / production facilities. Product verification Product verification is the confirmation through the provision of objective evidence that the monitoring and measurement of product characteristics has verified that the product meets defined requirements. Production The processes and methods used to transform inputs into outputs using resources to provide a product or service. Production method A set of documents (product definitions, process and verification instructions and other technical material) required to produce a product that fully meets the product definition. Production permit (also known as waiver) See deviation permit. PPAP PPAP or Production Product Approval Process is used to establish confidence in suppliers and their production processes, by demonstrating that all customer engineering design record and specification requirements are properly understood by the supplier and that the process has the potential to produce product consistently meeting these requirements during an actual production run at the quoted production rate. Production Product Approval (PPA file) A Production Product Approval (PPA) file contains data related to the applicable Production Product Approval Process submission level for each product or product group. Rolls-Royce plc 2014 Page 12 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Production run The first group of one or more parts that are the result of a planned process designed to be used for future production of these same parts. Prototype parts, or parts built using methods different from that intended for the normal production process, shall not be considered as part of the first production run. Programme A planned sequence of events or procedures related to a single project or several related projects. Project Planned set of interrelated tasks to be conducted over a fixed period within defined restraints (e.g., cost and other defined limitations). Purchaser Person or organisation placing an order or contract to buy a product. Purchasing Purchasing (or subcontracting) is the activity related to the buying, acquisition or procurement of materials, products or services, from a source that is external to the organisation. Purchasing contact Person placing an order or contract to buy a product. Purchase order A purchase order is a buyer’s written contractual agreement with a supplier of goods or services that specifies information such as payment terms, delivery dates, item identification, quantities, shipping terms and all other obligations and conditions. Purchase order cascade The purchase order information flow of from a sub-contractor / sub-tier supplier via the first-tier supplier and onto Rolls-Royce. Quality The degree to which a set of inherent characteristics fulfils requirements. Quality plan A controlled document (generated by the supplier and / or Rolls-Royce) which specifies processes, procedures and associated resources to be applied by whom / when to a specific project, product, process or contract. Usually generated as a project, product, or contractual specific document (see ISO10005). Raw material A material that will be used to create a product but has not been transformed by a production process into a product (e.g., bar, billet, sheet, tube, plate etc). Raw material manufacturer The source in the supply chain responsible for the original manufacture of the raw material product. Reaction plan A reaction plan ensures that processes that cease to be in control and / or capable resume normal product verification / inspection until the cause has been identified, corrected and process capability and control are reestablished. Requirement A need or expectation that is stated, generally implied or obligatory. Record A record is a document stating results achieved or providing evidence of activities performed. Rolls-Royce plc 2014 Page 13 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Reduced inspection Definition Reduced inspection is split into two categories, as follows: Reduced inspection of variables – The inspection of a sample of identical product characteristics taken from every product within a batch, from which the conformity of the remaining identical product characteristics within the batch is derived. Reduced inspection of formed characteristics – The control method related to the inspection and control of a form tool and a sample of the product characteristic produced by the form tool which is used to verify the conformity of the remaining identical product characteristics of the entire batch. The term “reduced inspection” is NOT to be associated with any references stated within any international / national standard (e.g., Acceptance Quality Limit (AQL), normal, reduced, tightened inspection etc). Region (Rolls-Royce) A region describes the geographic location of a Rolls-Royce facility such as R-R Plc (UK), R-R Deutschland, R-R Corporation (USA), R-R Canada etc. Release document A formal serialised document that accompanies each delivery of a product and clearly indicates the release status of such items together with their compliance to the relevant purchase order, associated technical specifications and / or regulatory requirements – as applicable. Repair Repeatability Action taken on a nonconforming product to make it acceptable for the intended use. Includes remedial action taken on a previously conforming product to restore it for use, for example as part of maintenance. Repeatability (Gauge R&R) is a measure of the ability of the system to give the same result when measuring the same feature multiple times using the same elements of the system, for example operator, environment, fixture etc. A repeatability study attempts to measure the variation in the measurement equipment only, when this is used to measure the same feature multiple times. Reproducibility Reproducibility (Gauge R&R) is a measure of how the different elements of a system affect variation. This can be anything: people, fixtures, location, time of day, light levels, temperature etc. Reproducibility tries to establish whether any of the individual elements of the measurement system have any effect on the overall variation and, if so, how big this effect is. Rework Rolls-Royce plc 2014 Where a product has completed a production activity and is subsequently shown to be nonconforming, the corrective action taken on the nonconforming product to make it conform to the specified requirements using a sequence of defined / approved operations can be regarded as rework. Page 14 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Right First Time (RFT) Definition Right First Time (RFT) is a measure of how successful your organisation is at meeting requirements related to a product or product feature first time, without resulting in the need for rework, concessions or scrap. RFT also provides your organisation with the ability to detect process change and enable continual improvements within a data driven environment. RFT calculation: Risk management A risk is an uncertainty which, if it occurs, will have an effect upon the continuity of supply of product to Rolls-Royce (see ISO31000 for guidance). Risk assessment (or evaluation) The process of analysing and evaluating hazards; it involves both casual and consequence analysis requiring determination of probability and risk. Rolls-Royce approved supplier A supplier holding a formal letter / certificate of approval issued by RollsRoyce. Rough machining A machining activity that is used to remove excess material from the product but will not achieve the final product dimensions. Sample Inspection Sample inspection is the inspection of a sample of products taken from a batch from which the product conformity of the entire batch is derived. Scorecard A scorecard is the means by which a supplier’s transactional performance such as quality, cost and delivery is captured and then measured by RollsRoyce. Secondary packaging Secondary packaging is used to contain one or more primary packaged products. Sector (Rolls-Royce) A sector is a specific division of Rolls-Royce such as Aerospace, Gas Turbine Services, Nuclear, Energy, Marine, Global Indirect etc. Serviceable A product that is fit for purpose, capable and ready to perform its intended function (usually after being overhauled and/or repaired, and calibrated and tested). Service provider A supplier who makes available stocks of designated parts within RollsRoyce to specified levels for release to production as required. Shall The word ‘shall’ refers to a mandatory requirement. Shelf life Product(s) in stock which have a defined timescale after which it becomes unusable (e.g., an expiry date) is said to have a shelf life. Should The word ‘should’ refers to a preferred approach on implementing a capability that is expected to be followed. Any other approach to satisfy a ‘should’ needs to be able to demonstrate that the approach meets the intent of the expectation. Supplier Quality Engineer (SQE) A Rolls-Royce employee within a Supply Chain Management Team coordinating any product quality issues (e.g., non-conformances). Rolls-Royce plc 2014 Page 15 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Source Any organisation providing products or services (including material) engaged in any or all of the manufacturing / production sequence of a part including any assembly fitting processes and build inspection techniques. Source change (control of work transfers) A source change (control of work transfers) is used to control and verify that the product conforms to requirements during and after a temporary or permanent transfer of work. Source Demonstrated Repair Source Demonstrated Repair is a source and method controlled repair which requires source capability demonstration and engineering approval of the supplier’s fixed process(es) and has demonstrated their ability to perform the repair satisfactorily. Source inspection Inspection that is performed by a Rolls-Royce representative at the manufacturing / production source of the supplied product. Stable process A process can be said to be operating in a state of statistical stability, or be ‘in control’, if the following conditions are not observed in the plot point patterns on any of the control charts for the process: One or more points falls outside the upper or lower control limits on the chart, Eight or more consecutive points fall on either side of the mean average of the measured values. Standard catalogue hardware Standard catalogue hardware is any item purchased from a catalogue available to the public or a part or material that conforms to an established industry or national authority published specification, having all characteristics identified by text description, national / military standard drawing, or catalogue item. Statistical methods Statistical methods include tools such as histograms, run charts, control charts, scatter diagrams, bar charts, rank order diagrams (Pareto), etc that can be applied (where practical) to monitor process performance. Statistical Process Control (SPC) Statistical Process Control (SPC) is the application of statistical methods to the monitoring and control of a process to ensure that it operates at its full potential to produce conforming product. Stockist A retailer or distributor of goods (e.g., raw material, products). Activities include the purchase, storage and sale of goods in a manner that conforms to requirements. Sub-contractor Under Aerospace rules, a supply source which does not hold a Production Organisation Approval (POA) by a National Aviation Authority is considered as a sub-contractor under the direct control of the POA holder’s quality management system. The POA holder retains the final responsibility for the work carried out within the sub-contractor’s facilities. Sub-contractors can provide Certificates of Conformity only. Submission level (SL) A submission level (SL) identifies the information to be submitted to the customer during the Production Product Approval Process (PPAP). Rolls-Royce plc 2014 Page 16 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Sub-tier supplier st Definition Suppliers not working under a direct purchase order from Rolls-Royce but performing work on Rolls-Royce products at a lower level in the supply chain (via purchase order cascade). st 1 Tier supplier A supplier working under a direct purchase order from Rolls-Royce. A 1 tier supplier may control further sub-tier suppliers in accordance with SABRe requirements. Supplier A supplier is any organisation (or person) providing a product or service that is linked to the Purchaser by a Contract / Purchase Order (e.g., producer, distributor, retailer or vendor of a product, or provider of a service or information). Supplier PPAP Coordinator A responsible person identified by the supplier’s organisation to be responsible (solely or as part of their role responsibilities) for ensuring that all necessary activities are identified, implemented and monitored to satisfy the Production Product Approval Process (PPAP). Technical authority A person authorised to provide specialised technical expertise (e.g., design engineer, manufacturing engineer). Tertiary packaging Tertiary packaging is the outermost level of packaging. Third-party certification Third-party certification involves an independent assessment declaring that specified requirements pertaining to a product, person, process or management system have been met. Traceability The ability to trace the history, application or location of that which is under consideration. Translation service A translation provided by a competent translator to ensure that technical, regulatory or legal documents are assigned to a translator with this area of expertise resulting in an accurate translation of the original document. Top management Person or group of people who directs and controls an organisation at the highest level. TS16949 TS16949 is a technical specification (based on ISO9001) detailing quality management system requirements for automotive production and relevant service part organisations. Unclassified product Products / parts with no classification and are therefore designated neither critical nor sensitive. Unserviceable product A product that is not suitable for use but may be capable of restoration for further use via an approved repair technique. Validation Activities performed to demonstrate that a product is capable of meeting the requirements for the specified application or intended use (where known). This may include certification activities, as / where applicable. Variation The change in the output or result of a system (process). Variation management Variation management is performed to drive the improvement of production processes through adequate planning and effective management of Key Characteristic (KC) and Conformance Control Feature (CCF) variation - see also AS/EN/SJAC 9103 - Variation management of key characteristics Rolls-Royce plc 2014 Page 17 of 18 Last updated: 14 April 2014 SABRe Definitions Word / Subject Definition Verification Confirmation through the provision of objective evidence that specified requirements have been fulfilled. Visual acuity Visual acuity is acuteness or sharpness of vision which can be determined by an ability to define certain letters and can be tested for both distance and near vision. Distance - 6/9 in at least one eye. Near – N5 (Curpax) or J2 (Jaeger) or equivalent in at least one eye. Waiver A waiver is a type of concession raised in advance of manufacture. Will The word ‘will’ refers to an intention in connection with a requirement. Witness (by the customer) An event that allows the right of access for Rolls-Royce representatives, their customer and regulatory authorities to perform an assessment, inspection, surveillance or other investigative activities at the supplier’s manufacturing / production facility (including any level of the supply chain involved in the purchase order / contract). Work instruction Work instructions (sometimes known as standard operating procedures) can include process flow charts, production documents (e.g., manufacturing plans, travellers, routers, work orders, job cards, process cards) and inspection documents. Wrought Worked, shaped or formed ingot. © Rolls-Royce plc 2014 The information in this document is the property of Rolls-Royce plc and may not be copied, communicated to a third party, or used for any purpose other than that for which it is supplied, without the express written consent of Rolls-Royce plc. While the information is given in good faith based upon the latest information available to Rolls-Royce plc, no warranty or representation is given concerning such information, which must not be taken as establishing any contractual or other commitment binding upon Rolls-Royce plc or any of its subsidiary or associated companies. Rolls-Royce plc 2014 Page 18 of 18 Last updated: 14 April 2014
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