Add to your
peace of mind
with theft and
loss insurance
for your contract
mobile phone
includes
Theft cover
If your mobile phone is stolen simply call us
and we’ll help you through the claims process
and quickly arrange a replacement handset
of the same make and model. Or, when
not available, one of a similar specification.
This may be refurbished (not brand new).
Loss cover
If you accidentally lose your mobile phone,
we’ll arrange for a replacement handset
of the same make and model. Or, when
not available, one of a similar specification.
This may be refurbished (not brand new).
No excess
If your mobile phone is lost or stolen and you
need to make a claim, there are no excess
charges to pay saving you from claiming on
your home or travel insurance policies.
Worldwide cover
Your product is covered against theft and loss
outside the UK for a period of up to 30 days
during the policy term.
Delivered to your door
Once your claim has been processed,
your replacement mobile phone will
be delivered directly to you.
Add to your peace of mind
with theft and loss insurance
for your contract mobile phone
2-year guarantee including
accidental damage cover
at no extra cost*
*First
year covered by the
manufacturers guarantee
Added Care for contract
mobile phones for the
first year from £59
(price applicable to models such
as the iPhone 5C, 8GB model)
We’re here to help
for your
contract
mobile
phone
Call our Added Care team on 0330 100 3637,
8am–6pm Monday to Friday,
9am–4pm Saturday,
9am–5pm on Bank Holidays.
John Lewis Added Care, PO Box 99, Mitcheldean, GL17 0SX
[email protected]
John Lewis department stores SD891-98 / 08.15
SD89198_JL_AddedCare_Mobile_Leaflet_03_8_15.indd 1-3
12/08/2015 10:25
Added Care
for your contract
mobile phone
What does Added Care provide
and how much does it cost?
When is my mobile phone
not covered by Added Care?
All contract mobile phones bought from
John Lewis are guaranteed for 2 years
against breakdown and accidental damage,
at no extra cost.
• Using your mobile phone for business
or commercial use
With Added Care, you can enjoy the additional
benefit of theft and loss cover for 1 year which
is not included in the original guarantee.
2-year guarantee including
accidental damage cover
at no extra cost*
*First
year covered by the
manufacturers guarantee
Added Care for contract
mobile phones for the
first year from £59
(price applicable to models such
as the iPhone 5C, 8GB model)
To find out the cost for your particular
mobile phone, ask a Partner in store or call the
John Lewis Added Care team on 0330 100 3637
Added Care can be purchased within 60 days
of buying your mobile phone, simply call
0330 100 3637.
SD89198_JL_AddedCare_Mobile_Leaflet_03_8_15.indd 4-6
• Not taking appropriate care of your mobile
phone. (for example – Knowingly leaving
your mobile phone somewhere it is likely
to be lost or stolen).
• If it suffers mechanical breakdown.
Or, if it is damaged accidentally
(please see John Lewis guarantee terms
and conditions)
A full list of exclusions will be included in the terms and conditions
sent to you when you purchase Added Care. These can also be
viewed at johnlewis.com/addedcare
Can I cancel at any time?
You can cancel your John Lewis Added Care
at any time and receive a refund. Full details
can be found in the terms and conditions.
This summary does not contain the full terms and conditions, these can be found in the policy
document, which is available on request and will be sent to you if you purchase the policy.
You may need to review this cover periodically to ensure it continues to meet your needs.
Suitability
This policy is suitable only:
• For pay monthly contract mobile phones (not pay as you go) purchased from a John Lewis branch,
including Vodafone stores within John Lewis in the last 60 days;
• For mobile phones which are used for personal purposes only, by you or your family,
who live with you;
• For persons who do not already have insurance that covers the mobile phone against
theft and loss
The cover you receive
This policy provides protection against loss and theft. If your mobile phone is lost or stolen,
we will provide a replacement of the same or a similar specification. The replacement may
be refurbished (not brand new). If we cannot replace your mobile phone we will either provide
you with a John Lewis gift card to purchase a replacement or at our discretion, a cash
settlement. The John Lewis gift card or cash settlement will not exceed the market value
of the mobile phone when you originally purchased it.
Exclusions
• Not taking appropriate care of your mobile phone, this means:
-Knowingly leaving your mobile phone somewhere it is likely to be lost or stolen.
Before leaving your mobile phone somewhere you should consider whether you
would leave other valuable items like your money or watch there:
-Not locking your mobile phone away out of sight if you have to leave it somewhere.
If you cannot lock it away then you should hide it out of sight.
• Business or Commercial Use
• Data Content
• Accessories
For a full list of exclusions, and for further information, see the full terms and conditions
(available on johnlewis.com)
The duration of your policy
Cover starts on the date you purchased your mobile phone. All cover under this policy expires
on the earliest of these situations:
1.The expiry date as shown on your confirmation schedule (which will be provided within
the next 14 days) ; or
2.The date that your mobile phone is replaced or you receive an alternative settlement
3.The date you cancel the insurance
How to make a claim
If you need to make a claim you should call TWG Services Limited on 0330 100 3637 between
8am and 6pm Monday to Friday, 9am and 4pm Saturdays, or 9am and 5pm Bank Holidays. We will
need your IMEI number. Please ensure you make a note of it as soon as you take out this policy.
Cancellations
You can cancel your policy at any time. Should you wish to cancel your policy please contact the
administrator by telephone on 0330 100 3637 or write John Lewis Added Care, PO Box 99,
Mitcheldean, GL17 0SX.
Complaints
If you have a complaint relating to the sale of this policy please contact John Lewis Head Office
Customer Services by telephone on 020 7828 1000 or by post to 171 Victoria Street, London
SW1E 5NN.
For complaints relating to the terms of this policy, administration or claims handling under this
insurance please telephone the administrator 0330 100 3637, or write to the Customer Relations
Department of TWG Services Limited at The Aspen Building, Floor 2, Vantage Point Business
Village, Mitcheldean, Gloucestershire, GL17 0AF, or email [email protected]
If your complaint is not resolved to your satisfaction you may, within six months of a final
decision contact the Financial Ombudsman Service at: Exchange Tower, Harbour Exchange
Square, London E14 9SR or by telephone: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman
Compensation Scheme
The insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be
entitled to compensation from the scheme if the insurer cannot meet its liabilities. Find more
information about the compensation scheme arrangements by contacting the FSCS by
telephone on 0800 678 1100 or 020 7741 4100, or by writing to Financial Services Compensation
Scheme, 10th Floor, Beaufort House, 15 Botolph Street, London, EC3A 7QU.
Status Disclosure
This policy is underwritten by London General Insurance Company Limited (company number
1865673) who is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and Prudential Regulation Authority, FRN 202689. Registered
address: Integra House, Floor 2, Vicarage Road, Egham, Surrey TW20 9JZ.
Law Applicable
Unless agreed to the contrary prior to the policy inception, this policy shall be subject to English law.
The EEA State for the purposes of the policy is the United Kingdom.
12/08/2015 10:25