PROFILES IN PARTNER SUCCESS | APRIL 2017
CA Unified Infrastructure
Management
Profiles in Partner Success, EMEA Edition
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Table of Contents
Executive Summary
3
Introduction: Service Providers Scale Services, Revenues and Profits
with CA UIM
3
CA UIM Helps AXSOS Optimise Operational Efficiency and
the User Experience
5
CA UIM Fuels Innovative Cloud and Advanced Managed Services
for BPSolutions 8
With CA UIM, CSS UK Helps Customers Achieve Monitoring Excellence 11
Conclusion14
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Executive Summary
Across Europe and around the world, service providers are more successful because they’ve
implemented CA Unified Infrastructure Management (CA UIM). In this paper, we invite you to meet
some of the providers in Europe that are profiting from CA UIM. Hear from the firms’ executives and
find out why they chose CA UIM—and why they’d do it again.
Introduction: Service Providers Scale Services,
Revenues and Profits with CA UIM
The savvy service provider leader understands that things like meeting service level commitments, delivering innovative new
services, maximising operational efficiency and increasing business agility aren’t just nice to have, they’re critical ingredients for
revenue growth and business success in the application economy. Many of the most successful service providers have chosen
CA UIM because it’s a monitoring platform that works to their advantage as they seek to deliver more services and value, and
expand revenues and profits. Service providers choose CA UIM because it helps them:
•Expand their service catalogue. CA UIM represents a single, unified solution and architecture that can power an extensive set
of monitoring services. CA UIM supports more than 140 technologies and environments, including physical and virtual servers,
networks, storage, databases, applications, user experience, public and private clouds, big data environments, power and cooling
infrastructure, mainframes and more.
•Scale operations and revenues. CA UIM features an efficient, multitenant architecture that has been proven to scale to support
global deployments and hundreds of thousands of devices with a single instance. It’s a solution that enables service providers
to support more users, devices, transactions, environments and customers.
•Delight customers. Service providers leverage CA UIM to gain a unified view of their clients’ environments, so they can manage
service levels proactively, spot and pre-empt issues and speed repair. Further, they can deliver the sophisticated reporting,
dashboards and portals that provide more value and build more trust with customers.
Figure A
CA UIM delivers
powerful benefits to
service providers.
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•Speed innovation. A survey of European service providers found that 60 percent of respondents felt that speed of
adoption is a key factor leading customers to work with external service providers.1 However, to accelerate their
customers’ businesses, service providers have to speed their own operations. CA UIM provides the efficiency,
sophistication and flexibility that enable service providers to grow more agile and responsive to dynamic
customer requirements.
•Differentiate offerings. For many service provider businesses, competition continues to get more intense, and many
traditional offerings are becoming commoditised. Sixty-five percent of European MSPs feel that lack of differentiation is
an impediment to their business’ growth.1 With CA UIM, organisations can deliver compelling, high-value managed
services that help establish differentiation in increasingly crowded markets.
•Enhance margins. With CA UIM, service providers can standardise on an easy-to-use platform that offers
comprehensive coverage. By reducing the cost and complexity of managing multiple point tools, service providers can
boost staff efficiency and improve margins.
On top of all this, CA UIM is backed by CA Technologies, a vendor with a pervasive presence across service provider
markets. CA has a proven track record of truly partnering with its service provider customers, offering not only categoryleading solutions but the enablement resources, flexible pricing, consulting and support that they need to gain
maximum value from their investments and optimal market traction for their CA-powered services.
Many reasons. Many benefits. One solution.
Browse the following pages to see why leading European service providers have adopted CA UIM and how they
benefitted as a result. This document features profiles on the following organisations:
AXSOS. AXSOS provides its customers with a range of IT services, focusing on ensuring
applications deliver optimal user experiences. With CA UIM, the company can efficiently
manage clients’ infrastructures and manage performance within the context of
business services.
BPSolutions. BPSolutions delivers a range of cloud offerings and managed services,
specialising in supporting mission-critical environments. For more than five years, the
company has relied on CA UIM to support both internal and client infrastructures, and the
solution has been instrumental in helping BPSolutions expand services and
business growth.
CSS UK. CSS has established a business focused on IT service management, and CA UIM
has been the only monitoring platform in use since the company’s inception. By leveraging
the solution’s comprehensive coverage and multitenancy, CSS has been able to efficiently
deliver highly optimised monitoring services, and profitably scale its business.
In addition, be sure to review our earlier service provider spotlight paper, which features profiles of five service
providers from the United States and Latin America.
1 IT Europa, “The Future of Managed Services in EMEA: A Channel Perspective,” URL: http://www.iteuropa.com/?q=future-managed-services-emea-channel-perspective
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CA UIM Helps AXSOS Optimise Operational
Efficiency and the User Experience
COMPANY PROFILE
For AXSOS AG, the success of an IT solution is gauged by how well it serves the
user. AXSOS delivers IT services that enhance the user experience and business
results. We offer user-oriented solutions in three main business areas: IT
security, IT infrastructure and custom software development.
FAST FACTS
CONTACT
Website: www.axsos.de
Phone: +49.711.901196.0
Email: [email protected]
LinkedIn
Company Size: ~70 employees
Founded: 2009
Location: Stuttgart, Germany, with subsidiary offices in Solingen, Germany,
and Ramallah, Palestine
CA UIM Customer Since: 2012
TOP AWARD
Winner of the “Innovative Through Research Award” from the Association
for German Science
Q&A with ...
What value-added managed services does AXSOS offer?
We are focused on delivering user-oriented IT services to small and midsize
enterprises. We work with customers across Austria, Belgium, Germany, Italy,
Luxembourg, the Middle East, the Netherlands and Switzerland.
We believe every service we provide should ultimately help the user. For example, if
you’re an accountant, you need a strong ERP system to get your work done. The
system should perform well and efficiently support user workflows and objectives.
We work with our customers to identify and optimise those applications that are
most critical to their businesses. We help ensure these applications run smoothly
so they deliver maximum business benefit.
Martin Mueller, Chief Technology
Officer, AXSOS
We help customers achieve these objectives by delivering IT services in three areas:
security, infrastructure and custom software development. Within our infrastructure
category of solutions, we offer ITIL-based service desk software and services,
business service management (BSM), IT process automation and more. In addition,
we give customers the flexibility to choose from SaaS, managed services and
hosted delivery models.
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Why did you choose CA UIM?
First and foremost, we chose CA UIM because of its
architecture and how it supports our user-oriented BSM
offerings. CA UIM enables us to manage our clients’
infrastructure efficiently, and within the context of business
services. CA UIM equipped us with the capabilities we needed
to connect business services with their underlying infrastructure
components, and to measure response time from the end
users’ perspective. With these capabilities, we can help clients
more quickly detect faults and even prevent them—which
means performance and availability of critical business
services are enhanced.
AXSOS needed a flexible and comprehensive monitoring
solution for a wide mix of environments, including virtualised,
cloud and mobile device management systems.
With CA UIM, we can use one platform, but track performance
and availability from multiple angles. CA UIM enables us to
look at a business service in a holistic fashion by integrating
visibility into NetFlow data, system metrics and end user
response times. This gives analysts great insights, so they can
quickly identify where issues are and where to focus
remediation efforts. As a result, they can better ensure
maximum user productivity and satisfaction.
We also needed a monitoring solution that was efficient, and
more or less self running, and CA UIM delivered on those
requirements. We saw that the solution was very easy to
deploy and use, which was very important.
CA UIM also offered the critical integration capabilities we
required. For example, we were already using CA Service
Desk, and CA UIM offered efficient integration with this
offering, which equipped us with a complete IT service
management solution.
In addition, CA UIM offered efficient integration with CA App
Synthetic Monitor. We use CA App Synthetic Monitor to track
web applications and SaaS services, including those we deliver
and those our customers rely on from external service
providers. For example, one of our customers runs an online
shopping site that relies on external services to enrich its
content, and we can monitor the availability of these external
services for them with CA App Synthetic Monitor. In addition,
we use the solution to publicly publish the statistics of our
service availability, which is a great way to demonstrate how
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we back up our service level commitments. (Follow this link to
see the AXSOS status page.) These online dashboards provide
an effective marketing vehicle for our business. Alarm and
performance data from CA App Synthetic Monitor is seamlessly
integrated into our CA UIM environment, which gives us unified
visibility into performance and availability of end-user services,
web applications and IT infrastructure.
How is AXSOS using CA UIM?
CA UIM is part of the foundation of all our user-oriented BSM
and IT infrastructure monitoring service offerings. We deliver
monitoring capabilities of CA UIM to our customers as a SaaS
offering, and we use the solution to monitor our customers’
environments, our internal environments and the services we
deliver from our data centre. For example, we provide servicedesk capabilities to customers as a service. We use CA UIM to
monitor the end-user experience of the services running in
our environment.
We offer customers complete flexibility in how they consume
our monitoring solutions, delivering three layers of services.
First, we offer a SaaS offering that customers can subscribe
to. Second, we offer services on top of this SaaS offering,
including helping customers with all upfront monitoring
configuration and implementation as well as ongoing updates
and maintenance. Third, we offer complete outsourced IT
monitoring, managing all configuration and maintenance as
well as alarms and remediation. All three of these offerings are
powered by CA UIM.
We use CA UIM to monitor the full scope of IT systems and
services. We monitor network performance via NetFlow data
from our firewall. We monitor servers running all operating
systems, including IBM Power Systems™, Linux® and Microsoft
Windows®. We monitor networks, storage and all kinds of
applications and application servers. In addition, we rely on
CA UIM to do top-down monitoring of our clients’ most critical
business services using the solution’s end-user response
monitoring capabilities.
Further, CA UIM supports our DevOps efforts. We use the
solution to monitor end-user response times in development,
testing and production. As a result, we can spot right away if
any errors or performance issues arise when applications move
into a different environment. This helps us better ensure an
optimised user experience and it streamlines our development
and delivery efforts.
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“C A UIM enables us
to more quickly and
profitably introduce
new, high-value
services for clients.”
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What have you been able to do with CA UIM that you couldn’t do before?
Our prior monitoring solutions lacked the flexibility we needed to meet our
customers’ evolving requirements and our business objectives. To support our
customers’ increasingly complex IT infrastructures, we needed deeper, end-toend-monitoring of a mix of environments—including virtualised, cloud and
mobile infrastructures—as well as end-user response and BSM capabilities. Our
prior solutions also lacked support for multitenancy and SLA
management reporting.
We needed to have a more flexible, dynamic and transparent monitoring solution
that would help us cost-effectively monitor our customers’ infrastructures. With
our prior monitoring tools, getting new services up and running was a painful
experience. We had a hard time trying to automate the steps needed to install
monitoring agents on target systems. Further, we had to do the configuration
locally on each system.
With CA UIM, the process is much easier and faster. We can deploy monitoring
probes in an automated fashion. We can use a central console to drag and drop
probes, and centrally manage monitoring policies. Now, when a new customer
server comes online, CA UIM automatically detects it and adds it to the
monitoring environment, without our having to go to the management console.
With the solution, we can centrally manage configuration policies, and have them
automatically applied to specific elements monitored.
What ROI did AXSOS realise from its CA UIM investment?
We need to make sure we continue to reduce our time to market and accelerate
our customers’ time to value. When customers need new services, we need to get
them up and running quickly. To deliver prompt, effective service to our
customers, we can’t waste time on basic infrastructure tasks. With CA UIM, we
can maximise our service delivery and operational efficiency, so we can
ultimately spend more time focusing on creating value for customers—instead of
working on keeping the lights on.
In addition, with its efficiency and comprehensive capabilities, CA UIM enables us
to more quickly and profitably introduce new, high-value services for clients. For
example, the solution made it easy to respond to a customer’s requirement for
monitoring their printers. Now, we offer a service that tracks printer consumables,
generates alerts when supplies are running low and handles ordering the required
supplies for the customer.
Ultimately, CA UIM has enabled us to deliver user-oriented services that provide
significant value to our customers and differentiate our business
from competitors.
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CA UIM Fuels Innovative Cloud and Advanced
Managed Services for BPSolutions
COMPANY PROFILE
CONTACT
Website: www.bpsolutions.nl
Phone: +31 (0)343.529.000
Email: [email protected]
Twitter
LinkedIn
BPSolutions specialises in supporting mission-critical, 24x7 environments,
delivering an extensive range of IT consulting services and solutions, cloud
offerings and managed services. Through these offerings, we help customers
realise zero-downtime operations, leverage big data, transition efficiently to the
cloud and accelerate digital business transformation.
FAST FACTS
Company Size: 40 full-time employees
Founded: 2001
Location: Driebergen, Netherlands
CA UIM Customer Since: 2010
TOP AWARDS AND NEWS
Q&A with ...
•
BPSolutions Wins IBM Beacon Award for Third Consecutive Year
•
Partners in Technology Teams with BPSolutions to Provide SAP
Solution Manager
What value-added managed services does BPSolutions offer?
In the Netherlands, we are seeing a big switch, with customers moving from
traditional IT to new consumption models. Business leaders want to be able to turn
on new services when they need them and turn them off when they don’t. They
want to deploy applications like SAP HANA, but they want to consume them as a
service rather than having internal IT teams implementing and supporting the
technology. At the same time, when running these types of applications, privacy
and security concerns are high, so there’s no way they’re going to move these
services to a public cloud.
Martijn van Veen,
Chief Commercial Officer,
BPSolutions Group
We are a partner our clients rely on to tackle these demands. We offer a mix of
consulting services, solutions and cloud and managed service offerings. We can run
applications in our data centres and deliver them as a service to clients. We enable
clients to move to operating expenditure models, while leveraging dedicated,
private environments. Through our managed services, we offer 24x7 support of
hybrid IT environments—including on-premises infrastructures and cloud services—
as well as the applications running in these environments.
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BPSolutions helps customers accelerate innovation in two
ways. First, by letting us handle ongoing IT infrastructure
support, customers can free up internal staff time to focus on
more strategic efforts. Second, we deliver the advanced
solutions that fuel innovation. For example, we help establish
big data analytics environments that enable customers to
capture, manage, analyse and gain value from massive
amounts of data. We also offer a business innovation
framework that enables clients to take a phased approach to
cloud services. We start by helping to increase maturity in their
processes, and equip them to make the move to fully
outsourced environments.
We’re focusing on working with companies that have complex
environments, including businesses in such industries as
electronics and manufacturing, healthcare and retail. We serve
companies throughout the Benelux (Belgium, Netherlands and
Luxemburg) region.
Why did you choose CA UIM?
We needed to establish a monitoring platform that would
enable us to ensure optimal service levels of our customers’
applications, including those running in clients’ complex,
hybrid IT environments as well those hosted in the BPSolutions
cloud. In addition, we needed to leverage a platform that would
enable us to efficiently and profitably expand our service
offerings and support additional clients—otherwise our services
wouldn’t be sustainable.
We assessed a number of other monitoring platforms, and
found they presented significant challenges. On one hand,
some vendors lacked maturity, or their solutions didn’t provide
the coverage and capabilities we required. On the other hand,
there were other solutions that were very expensive and
required enormous effort to get up and running.
We chose CA UIM because it’s a leading, enterprise-class tool
that offers the robust capabilities that were essential in
delivering valuable services to our customers. At the same
time, the solution offered the efficient deployment and
administration and cost effectiveness that enabled us to
establish profitable service offerings.
CA UIM features subscription-based pricing that allows us to
align service delivery and cash flow with the way our customers
want to consume IT: as a recurring operational expense rather
than an upfront capital expense. The solution’s pricing and
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packaging also meant we didn’t have to make a large upfront
purchase, and that we could easily expand our implementation
as our business grows.
Another key factor in our decision was the solution’s multitenancy support, which was instrumental in enabling us to
efficiently and securely support multiple customers through a
single implementation. In addition, because it offers
monitoring coverage that spans from the data centre to the
cloud, CA UIM helps us efficiently and effectively serve our
expanding client base.
The fact that the solution offered integration with service desk
tools was also a significant advantage in helping streamline
and automate ticket generation and remediation efforts.
Finally, CA UIM was one of the few solutions that offered
support for the IBM AIX® platform. We have a large base of
customers that use AIX, so this support was critical.
How is BPSolutions using CA UIM?
Every managed service we deliver is based on CA UIM. In the
end, we have SLAs with clients; we need to make sure their
business is always up and running smoothly. Their
environments are getting more complex, which means we need
a very smart platform for managing availability and
performance, and that’s exactly what we got by putting CA UIM
in our operations control centre.
We also use CA UIM to manage clients’ big data environments,
including those running SAP HANA, Hadoop and Apache Spark.
With CA UIM, we can check whether big data environments are
up and running, whether business continuity sites are available,
and even do monitoring of the user experience, which provides
invaluable insights—big data analytics is all about uptime
and performance.
The tool can also easily be customised to our clients’
requirements. For example, with CA UIM, we were able to
create a custom dashboard for a client in the health care
industry. The dashboard gives executives an at-a-glance view to
see if a critical business service is up and running, and, if
needed, technicians can use the dashboard to quickly drill
down to get details on specific infrastructure elements. With
CA UIM, we can even create our own probes. For example, a
client was using a specialised backup application, and we were
able to efficiently create a probe that could monitor the
application’s availability and performance.
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What ROI did BPSolutions realise from its
CA UIM investment?
The return on our CA UIM investment has been huge. It has
absolutely had a direct contribution to our profitability. In our
markets, we’re seeing that the shift to managed services and
cloud services is happening very quickly. While we continue to
offer traditional IT solutions, our cloud and managed services
are where we’re seeing the bulk of our business growth—and
CA UIM is a direct contributor to this area of our business.
CA UIM plays a significant role in our ability to deliver and
demonstrate value. Our operations control centre functions as
our business card. We invite clients and prospects to come here
and see how we manage environments. Our services
completely rely on CA UIM, and the solution’s sophisticated
capabilities demonstrate the overall sophistication of our
services and value.
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Finally, CA UIM has delivered significant operational benefits.
With CA UIM, we can operate more efficiently and effectively.
We are able to resolve critical customer issues much faster
with CA UIM. Plus, by analysing historical monitoring data,
we can better preempt issues from occurring.
What have you been able to do with CA UIM that you
couldn’t do before?
Before deploying CA UIM, we’d used all kinds of point solutions.
This led to a lot of complexity and it made it difficult for us to
meet SLAs. By employing CA UIM, we were able to work with a
single tool that offered all the coverage we required. Plus, it
enabled us to automate tasks and leverage integration with
service desks and other tools. This has been vital in helping
boost operational efficiency. Ultimately, CA UIM helped
accelerate our business growth and rapidly expand services
to our clients.
Figure B. A sample of a customer’s dashboard, which provides an at-a-glance view of the
organisation’s diverse IT infrastructure.
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With CA UIM, CSS UK Helps Customers
Achieve Monitoring Excellence
COMPANY PROFILE
CONTACT
Website: www.cssdelivers.com
Phone: 44.7590.210945
Email: [email protected]
LinkedIn
Q&A with ...
CSS UK is focused on helping fuel the business success of our customers. We
work to understand our customers, their systems and their challenges. Then we
deliver responsive, professional and complete services that optimise enterprise
IT functions, and give customers the confidence to refocus on other high-value,
revenue-generating tasks.
FAST FACTS
Company Size: 39 full-time employees
Founded: 2011
Locations: Offices in Leicestershire, United Kingdom, as well as in
the U.S. and Australia
CA UIM Customer Since: 2011
What value-added managed services does CSS offer?
The reality is that establishing optimised IT environments—and keeping them
running optimally—is difficult, particularly given all the different directives, fire
drills and administrative tasks IT staff have to deal with on a daily basis. Further,
when they’re struggling to keep pace with current demands, IT teams are illequipped to support their company’s critical digital business
transformation initiatives.
CSS delivers the expert, reliable services that organisations need to ensure their
IT infrastructures stay optimised, so they deliver maximum return on investment
and better support business objectives. By offloading these efforts and gaining
sophisticated capabilities, IT staff members can spend more time on the strategic
efforts and innovations that help the business compete more effectively in the
application economy.
Andy Cartledge, COO, Co-Founder,
Corporate Software Services
We focus on delivering highly optimised ITSM platforms that include tightly
integrated monitoring, service desk and notification capabilities. We handle upfront
and ongoing configuration efforts, so our customers’ staff can eliminate these tasks
from their daily workloads. We ensure platforms stay agile and current, so they’re
always tightly aligned with customers’ evolving business workflows and
IT environments.
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“We chose CA UIM,
first and foremost,
because of its
multitenancy
capabilities, which
are vital in helping
us efficiently and
securely support our
client base.”
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Where other service providers may actually consume monitoring data and handle
ongoing system maintenance and remediation, we focus on delivering this data
to our customers and partners. Further, we dedicate our expertise to ensuring the
monitoring data being delivered is highly optimised, meaning we filter out the
noise and false alarms, we establish tailored thresholds and we track the most
important metrics. As a result, customers receive the most accurate, actionable
monitoring data and alarms possible.
Why did you choose CA UIM?
Since we founded our company, CA UIM has been the primary monitoring
technology we’ve used. We chose CA UIM, first and foremost, because of its
multitenancy capabilities, which are vital in helping us efficiently and securely
support our client base. Plus, CA UIM offers the scale we need to continue to add
more clients, devices and users to our monitoring environments. These
capabilities benefit our customers and they benefit our business.
CA UIM also offers deep and broad coverage out of the box, enabling us to monitor
our clients’ entire infrastructure stacks and hybrid IT environments. We don’t care
where the technology stack is, we just monitor it. We can support customers,
whether they are running systems on their premises, leveraging cloud services
like Microsoft Azure™ or Amazon Web Services, or employing a mix of
these approaches.
Figure C. A sample of the CSS OneView dashboard.
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How is CSS using CA UIM?
CA UIM is the core technology that underpins our managed
services business. When customers leverage this service,
they can count on CSS operating their back-end monitoring
infrastructure on a 24x7 basis. We have teams in the U.K., the
U.S. and Australia to provide this around-the-clock coverage.
Particularly for the larger organisations we work with,
executives are looking for service-level views. They want to
visualise how a given service is operating in their environment.
For example, if you look at the underlying architecture of a
Microsoft Exchange implementation, it is not just reliant upon
applications, but operating systems, servers, networking
equipment and more.
With CA UIM, we can give our customers a topographic chart
that makes it easy to visualise how a service, and all the
underlying components, are performing. For operators, these
views are vital: If an issue arises, they can see exactly where
it’s occurring, so they can put a remedy in place before there’s
an impact on the business. Further, this service-level visibility
is critical for the business leadership within our client
organisations. With CA UIM, we can give executives the
visibility they need to hold internal teams and external service
providers accountable for the service levels being delivered.
What ROI did CSS realise from its CA UIM investment?
CA UIM is really the only monitoring solution we’ve used.
We’ve been loyal to the solution from day one. The revenues
realised through our CA UIM investment have been attractive.
With the solution’s straightforward pricing and packaging
model, we can profitably scale. Plus, when we take on
additional customers and add 100 or 1000 servers, we
know exactly what the cost will be. This straightforward
pricing ultimately means costs grow linearly, and margins
grow exponentially.
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CA UIM makes it easy to tailor monitoring to specific customer
requirements, but it also enables us to leverage templates and
standard workflows to maximise repeatability. As a result, we
can offer very fast time to market and time to value. Ultimately,
CA UIM is enabling us to deliver compelling value and build a
profitable business.
What have you been able to do with CA UIM that you
couldn’t do before?
CA UIM is the only solution that offered the ability to deliver
high-value monitoring services with maximum operational
efficiency. I have extensive experience with enterprise
monitoring suites and the reality is that with those other
alternatives, it would take a number of specific tools to provide
the coverage and capabilities CA UIM provides. If we were
going to work with these other suites, it would quickly become
a management nightmare, not only in terms of initial
implementation but from an ongoing operations perspective.
With CA UIM, we get one architecture that’s easy to implement
and manage over the long term.
On the other end of the spectrum, other single-architecture
monitoring platforms simply can’t match the sophistication of
the capabilities CA UIM delivers. For example, they lack
multitenancy support, which is such a critical component to
our business. Quite simply, CA UIM is wholly unique in its
blending of power, comprehensive coverage and efficiency.
Another advantage is that the solution is highly configurable.
No two implementations are ever the same; each client has a
unique architecture and requirements. Because we have so
much experience with the product and in the ITSM arena, we
can configure CA UIM so our customers benefit by getting
maximum horsepower out of the solution. CA UIM is very
feature rich. Often, when internal teams deploy CA UIM
themselves, they may only be putting 10 percent of the
capabilities to use; we help customers realise 100 percent
of the solution’s value.
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Conclusion
Share this Document
Around the world, hundreds of top service providers have chosen CA UIM for a
multitude of reasons—the following are just a few:
•Receiving phenomenal customer service
•Gaining true market differentiation
•Offering customers visual, tangible views that convey the business value of IT
•Harnessing a consolidated view across technology domains
•Delivering innovative new services that weren’t possible before
What will your reasons be?
Follow the links below to sign up for a free trial of CA UIM or to learn more about the
solution. See what a powerful, comprehensive and advanced monitoring solution can
do for your business. Whether your goals are efficiencies, growth, differentiation or
improved service levels, CA UIM can help.
•CA UIM Service Provider Spotlight, United States and Latin America edition
•CA UIM free trial sign-up page
•CA UIM product Web page
•CA UIM for MSPs Web page
•CA for Service Providers Web page
•CA UIM for MSPs Video
Connect with CA Technologies at ca.com
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Software is at the heart of every business, in every industry. From planning to
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