At a glance complaints data Q3, Jul-Sep 2015
Ovo Energy Limited
Figures shown are number
of complaints per 100,000
customers
* These are actual
complaint figures
10.41
90*
8.21
71*
Complaints
accepted
Total complaints
accepted
Complaints
resolved
Total complaints
resolved
Complaints accepted
(By complaint type)
Complaints resolved
(By complaint type)
Average award
(By complaint type)
Top three billing complaints
Billing
Billing
Billing
1 Disputed charges
7.51
6.13
£67
Transfer
Transfer
Transfer
2.66
1.85
£79
Sales
Sales
Sales
0.23
0.00
£75
Other
Other
0.00
0.23
77%
Financial
0.23
Non-financial
1.62
Both
5.09
No action
0.12
of awards with
a financial
element
2 Inaccurate invoices
3 Inaccurate meter
reading