Project Acronym: Contract Number: Starting Date: Ending Date: INCA 621006 01/01/2014 30/06/2016 Deliverable Number: D2.4 Title of Deliverable: 2nd Project Workshop Work-Package of the Deliverable: WP2: Dissemination Activities Deliverable Type: Distribution: Contractual Date of Delivery to the CEC: Actual Date of Delivery to the CEC: Author(s): O P M28 31/05/2016 AQP / IDI EIKON Gilberto Martínez Contact point: Ayuntamiento Quart de Poblet [email protected] Other Contributors: IDI EIKON Abstract: The purpose of this Deliverable is to report the workshops of the project. Two public workshops have been foreseen during the project life. This report deals with the second workshop held in Zagreb on 20 May 2016. The goal of these events is to create awareness among stakeholders, mainly public bodies, in order to foster the final deployment of the service. Project Co-ordinator Company Name: IDI EIKON Name of representative: Miguel Alborg Address: C/ Benjamín Franklin, 27 Parque Tecnológico de Valencia Phone Number (34) 96 112 40 00 Fax Number: (34) 96 112 40 54 E-mail: [email protected] Project WEB site address: http://www.in3ca.eu * (a) * (b) PR = RE = SP = OT = P= C= Prototype Report Specification Others Public, for wide dissemination (public deliverables shall be of professional standard in a form suitable for print or electronic publication) Confidential, limited to project participants. Irrespective of the status, all the reports and deliverables must be made accessible to the other project participants and responsible EC services. ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 Copyright © 2014 The INCA Consortium, consisting of: Investigación y Desarrollo Informático, Spain Ayuntamiento Quart de Poblet, Spain Interfusion Services, Cyprus Kenus Informática, Spain Especializada yPrimaria L’Horta Manises (Hospital de Manises), Spain Dimos Geroskipou, Cyprus Ventspils Pilsetas Domes Socialais Dienests, Latvia Ziemelkurzemes Regionala Slimnica Sia, Latvia Hrvatski Zavod Za Zdravstveno Osiguranje, Croatia Grad Rijeka, Croatia Fundación para la Formación e Investigación Sanitaria de la Región de Murcia, Spain All rights reserved. This document may not be copied, reproduced, or modified in whole or in part for any purpose without written permission from the INCA Consortium. In presence of such written permission, or when the circulation of the document is termed as “public”, an acknowledgement of the authors and of all applicable portions of the copyright notice must be clearly referenced. This document may change without prior advice Document History Version1 Issue Date #1.0 23/05/2016 27/05/2016 Stage2 Content and changes Draft First document drawing Final Final document For further information related to this Deliverable or to the INCA project please visit the project Web site: http://www: in3ca.eu or contact the Project Coordinator: [email protected] 1 Please use a new number for each new version of the deliverable. Add the date when this version was issued and list the items that have been added or changed. The ‘what’s new’ column will help the reader in identifying the relevant changes. Don’t forget to update the version number and date on the header. 2 A deliverable can be in either of these stages: “draft” or “final”. For each stage, several versions of a document can be issued. Draft: Work is being done on the contents. Final: All chapters have been completed. Page -2 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 TABLE OF CONTENTS 1. 2. INTRODUCTION ..................................................................................... 4 1.1. OBJECTIVES .................................................................................... 4 1.2 TIMEFRAME ..................................................................................... 5 1.3 VENUE ............................................................................................ 6 PREPARATION ....................................................................................... 8 2.1. PROMOTION ....................................................................................... 8 2.2. ORGANIZATION ............................................................................. 13 2.3. PARTICIPATION ............................................................................. 14 2.4. AGENDA........................................................................................ 15 2.4.1 Speakers Profiles ...................................................................... 16 2.4.2 The INCA Workshop on Social Networks ...................................... 17 2.5. LOGISTICS .................................................................................... 20 3. 4. 5. WORKSHOP ........................................................................................ 20 3.1. DISTRIBUTED MATERIAL ................................................................. 20 3.2. ATTENDEES ................................................................................... 23 3.3. OUTCOMES ................................................................................... 23 3.3.1 INCA Awareness....................................................................... 23 3.3.2 Satisfaction Assessment ............................................................ 24 LESSONS LEARNED ............................................................................. 28 PICTURES ........................................................................................... 30 Page -3 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 1. INTRODUCTION 1.1. OBJECTIVES INCA deliverable 2.4 is referred to the project second workshop, under the European Innovation Partnership session Active and Healthy Ageing (EIPAHA), with the title: "The INCA Project - A Workshop" Firstly, the objectives of the workshop were focused towards presenting the final outcomes only 40 days before its completion. INCA was presented as an effective tool to promote coordination and integration through the use of new ICT technologies. Moreover, this workshop aimed to help INCA Consortium to making know others about its outcomes and sustainability. INCA is a tool to be taken into consideration by sector decision makers in a context where situation requires a change to confront the big challenges ahead. Public procurement of innovation (PPI) is the aspiration of INCA, although we are aware it is not easy to achieve. It occurs when public authorities act as a launch customer for innovative goods or services that are typically not yet available on a large-scale commercial basis and may include conformance testing. Therefore, the workshop, held in Zagreb was hosted by a public body as is HZZO in an intent to address mainly global decision makers from public healthcare sectors, without excluding the private or independent sectors. The Croatian Health Insurance Fund (Croatian: Hrvatski zavod za zdravstveno osiguranje or HZZO) is a quasi-public body that administers the universal health care system in the Republic of Croatia. Established in 1993, the HZZO is the country's national social health insurance fund and its primary source of health financing. HZZO is also the organism that protects personal data of all the Croatian citizens. The Croatian health care system provides universal health coverage to the whole population. With an ePrescription service already working, are now deploying their EHR foreseen to work at National level. It was in 2009 when the Croatian Government introduced the concessions (public private partnerships whereby county governments organize tenders for the provision of specific primary health care services), allowing the counties to play a more active role in the organization, coordination and management of primary health care; most primary care practices have been privatized. The upcoming of an older society, a shrinking of resources in the "develop" world and the saturation of healthcare centres, is where the huge potential of ICT have its opportunity. Through EIPs (European Innovation Partnerships) - AHA (Active and Healthy Ageing), Commission is backing and supporting initiatives as INCA that contribute to make of Europe an opportunity to establish itself as a global leader capable of providing innovative responses to this challenge. During the conference, INCA opportunities were explained as an ally to help professionals to approach their services to the citizens. All the presentations are Page -4 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 done with the objective in mind to make project results available for a target public, which has not been directly implicated in the project, while trying to ensure at te same time that the outputs reached can be maintained after project funding has stopped. Sustainability elements (visibility, networking, policy consensus, users’ feedback, funding (public or external), official recognition, competent staff, human resources commitment, achieved sustainability of related output ...) are difficult to measure in precise terms. But what is sure is that to continue developing and adapting a project needs to be sustainable. And this is why Coordination is moving in several directions seizing any opportunity searching financing beyond the funding period and continues considering that a PPI would be the more appropriate. Even with procurement procedures latest simplification and some especial strategies addressing SMEs, this is a complex way to follow and without a guarantee of success despite the many efforts undertaken. INCA was presented as an easy and affordable solution to help those professionals in charge of chronic patients care (everyday growing). INCA is an ICT solution that contributes to gather all professionals (doctors, nurses, social workers service providers, informal carers) around the patient to provide a better care according to their needs. INCA offers a solution that is interoperable and can be integrated with others, delivering integrated services to different contexts, uses, providers Speakers (Coordination, Pilots partners) presented INCA socio-sanitary capabilities and what has been done to achieve it (different models). Representatives of (three) other projects, talked about their own experiences to reach to the same point: integration. All recognized that in the current situation and given a cultural change is required, this is something not easy to accomplish and needs a longer period of time than a project timeframe to be carried out or at least for the effects to be perceived. However, demands and needs, point in this direction and it is only a matter of time before the results can be seen on the ground. 1.2 TIMEFRAME The 2nd Workshop was held in Zagreb on 20 May 2016 (month 29 of the project). According to the Work Plan schedule, there is a slow-down in the originally foreseen calendar, but has had no impact due to its small deviation and on the contrary, current dates have been considered better due to be closer to the project conclusion. The event, initially foreseen to be held on the 28th month, took place really in May (M29) to match Croatian partner agenda and also the rest of Consortium partners agendas. The session last a full morning with the interventions of Coordination and the pilots partners, plus the interventions of three Page -5 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 expert speakers from 3 different projects that keep close relation with INCA objectives. The session had two fundamental parts: Part I to present INCA and its results and Part II where INCA convergence with European Interoperability strategies was analysed. The workshop was preceded the day before by a Consortium working meeting to update everybody on latest developments. So during 2 days INCA Consortium has: Held a working meeting (Thursday 19/05/2016), Carried out INCA second workshop presentation (Friday 20/05/2016), Counted with the collaboration of other projects working also on healthcare integration issues, that offered their vision and their countries (Greece, Slovenia, Luxembourg), reinforcing undoubtedly the importance and the interest of the central topic of INCA Summarising the event it can be said that it was a trip worth taking despite flights combination to arrive to destiny were not good given the point of departure of the partners. 1.3 VENUE INCA 2nd Workshop was held at the Esplanade Hotel in Zagreb, Croatia. This was due to the fact that partner HZZO or CHIF (in English) is located there and make possible all the logistic preparation needed in such a type of event. They look after everything making easy and pleasant the stay of the partners over there. The Esplanade Zagreb Hotel dates back to 1925 and is one of the most famous buildings in Zagreb. It has been the centre of Zagreb's social life since it opened. The Hotel re-opened in 2004 after a complete renovation designed to flawlessly merge the best of 21st century comforts with the alluring appeal of Art Noveau architecture Location: INCA partners stayed in different hotels across the city and none was lodged in the Esplanade. However this was not an issue since everybody could reach it either by walk or a taxi drive. The Esplanade Zagreb Hotel is appropriately situated in the heart of the city, what was very convenient for the Consortium meeting that was held there on Thursday 19. Pictures of the Consortium meeting can be seen below. Page -6 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 The audience addressed in this second workshop was mainly public bodies, in an environment where new EU adhering partners are eager to learn from previous experiences of older member states and embrace what is best for them, avoiding the long way of failure. Some have already come a long way in projects participation, others are far yet from European policies vision, some are already starting to adapt their procedures to follow Europe pathway. In any case they all present an interesting and appealing attractive for the deployment of ICT solutions aimed at sustainability, even if their budgets are not that appealing. We had three very interesting cases as projects collaborators. One (Greece) with a vision mostly academic, a second (Luxembourg) amid the deployment of the Health System in a tiny country and the last (Slovenia) that has emerged as a model to follow in the implementation and use of the ICTs applied to and for the people. In this environment we had an audience conscious about the message we wanted to transmits and opened to find solutions in front of a problem that concerns and affects all the countries. Page -7 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 2. PREPARATION After the experience of first workshop celebrated within the eHealth Week in Riga last year, this time the workshop was foreseen to be held as an individual event. Zagreb where partner CHIF is located was chosen (with the agreement and consent of the partner) as an intent to approach new countries in that area and especially public bodies, due to the fact that public funding in the form of general government and social security funds dominates the healthcare sector in the majority of EU Member States (the main exception being Cyprus, where public funding is less than 50% of total healthcare expenditure). 2.1. Promotion The workshop was broadly disseminated from each of the partners websites as well as from the own website of the project, to reach the largest target group. As can be seen in the above picture, previous to the event, the workshop was promoted via the INCA website, banners, brochures, each Consortium partner NoI Page -8 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 contacts, networks and websites, etc. The Consortium partners sent invitation letters in their National/Local language to their contacts. The event has been published in partners websites ................................................. Page -9 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 Page - 10 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 An online registry also exists to make us know their interest. This form was used to have a hint of potential people interested in the workshop. Page - 11 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 2nd Workshop Registry (Online Form) Also, before the Workshop event and at the beginning of May 2016, we released Newsletter Nº 9 that in connection with the invitation to the workshop was distributed to all our Network of Interest. Page - 12 ICT PSP INCA Nº 621006 2.2. D2.4: 2nd Project Workshop v1.0 31/05/2016 ORGANIZATION To prepare and arrange every detail of the Conference, Quart de Poblet team and IDI EIKON have worked closely together with the Croatian partner hosting the event and that took care of all the logistic details. They made this event possible and contributed to make our life easier while being there. Neither can we forget about the rest of partners that also contributed and collaborated to make the event happen. All the pilots intervene to present summarily their cases. Page - 13 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 It was a good occasion to meet once more personally and discuss and revise the project development. The topics of the session were chosen by the Consortium. The event was (virtually) divided in two parts: one for presenting the project results and the other to tackle the issue of interoperability. With a presentation first of the three guests, INCA closed the session with a pragmatic proposal based on the utilization of Personal Health Records (PHR), reusing investments done and ensuring subsequent sustainable and interoperable full deployments under real-market conditions. INCA is an evidence based solution addressed to the management of chronics able to adapt to customers demands and able to interoperate and integrate with existing solutions and/or with third parties solutions, with an ever continuous incorporation of upcoming innovations. INCA Consortium considered important to explain the INCA experience from the perspective of pilots outcomes and the potential of sustainability, especially for those that opt for new models of doing things. It seems that for smaller countries the adoption of new models is more feasible and hence more likely to be successful. 2.3. PARTICIPATION INCA Conference gathered an audience of more than 50 people. Although not a big number, resulted, in any case, bigger than the first one despite that one being done within a large event (but with many different parallel sessions). The meeting lasted from 9:00 to 14:00 starting with a coffee and ending with an informal lunch for all the assistants. The forum assistance was mostly of a local nature as might have been expected. In any case, we believe INCA presentation may be regarded as a successful outcome. Our experiences in the organization of public events of projects are mixed and we do consider any alternatives: individual events, participation in big events (events prepared by Commission (events where Commission does intervene: Annual ICTs, Interministerial events, eHealth Weeks, etc. -although in most cases participation is by invitation only), in others attendants no-speakers, have to pay and usually renowed events are not cheap, but main difficulty overall is the need to book well in advance what means a problem when matching different and several agendas. The clustering with other projects is also an interesting option. But with a view towards sustainability, the end of a project is always an issue. It is in this last mile where the main support is important because it is at this point where many good ideas with potential to reach a brilliant future, stop. Despite the many initiatives backing SMEs and entrepreneurs, it cannot be forgotten that a procurement (even if lighter), is a procurement, with procedures and time very difficult to back in the day to day by any SME. We (in Europe) should strive to be as good in exploitation as we are at Research and Innovation to prevent being left aside from any potential further benefit. Page - 14 ICT PSP INCA Nº 621006 2.4. D2.4: 2nd Project Workshop v1.0 31/05/2016 AGENDA The full session was decision of the Consortium. It was agreed that the first part would be dedicated to the project and the second to the convergence with European Interoperability strategies and other projects came in our help complementing their experiences in similar fields. Dissemination of the event and invitations to regional/national contacts has been a task of all the partners. Page - 15 ICT PSP INCA Nº 621006 2.4.1 D2.4: 2nd Project Workshop v1.0 31/05/2016 Speakers Profiles Mr Miguel Alborg Sr Position: CEO Organization: IDI EIKON. Project Coordinator Founding member and CEO of IDI EIKON. IT executive by occupation and with a passion for trying new things. Aspires to maximize the potential of ICT as a tool for knowledge enhancement and equality. A present personal advocacy is to raise the awareness of the enabling use of ICT and to enhance the quality and accessibility of solutions for the healthcare sector and the world of prevention. He has been involved in R&D projects from the early 90s and with European projects from 1999. Mr Miguel Alborg Jr Position: CCO Organization: IDI EIKON A graduate in Enterprise Management and Administration from Valencia University. Participates in European projects since year 2000 and is in charge of the European commercialization of products/services coming out from projects. Currently leading solutions for the eHealth area, that are proving their ability to interoperate in complex Health IT environments and integrate into customer's environments, solving specific niche needs. Mr David Dapena Position: System Director Organization: Manises Hospital Manises Hospital Pilot Partner Currently: Hospital Universitario de Torrejón, System Director (Valencia Area); previously System Director Manises Hospital; Member of Data Protection Team; Master in Business Administration. Mr David Herrero Position: Project Coordinator - Technical Information Department Organization: Quart de Poblet Local Council Quart de Poblet Partner Mr Giannis Chrisostomou Position: CEO Organization: Interfusion Services Ltd. Mrs Beatriz Martínez-Lozano Aranaga Position: Economist, Advisor to the Secretary General of the Ministry Organization: Health Department Murcia Autonomous Government Degree in Economics and Business. Working for different Departments of Public Administration of the Region of Murcia in Communitarian Funds for more than 15 years. Page - 16 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 Ms Suzana Belošević Position: Advisor to the Mayor of the City of Rijeka for EU projects Organization: Rijeka Grad Holds a BSc in Sociology and for the last 10 years has been working on Regional Development (coordination of designing and implementation of strategic documents - Regional Development Strategy, Regional Operational Programme) and project design, management and implementation of EU financed projects. Mrs Ioanna Chouvarda Position: Assistant Professor at the Lab of Medical Informatics (AUTH) Organization: Aristotle University of Thessaloniki Ph.D. degree in Medical Informatics, Aristotle University of Thessaloniki (AUTH), Greece. She has been involved in Medical Informatics research for more than 20 years, and participated in R&D and technical management in a series of EU research projects, both in AUTH and CERTH institute. Mr Vedran Boskic Position: healthcare ICT consultant Organization: Parsek Master in electrical engineering with specialization in Telecommunications. Master in business administration. Parsek (Digital communications area company) has been RedHat and JBoss Advanced Business Partner since 2008 and has become Liferay Enterprise Business Solution provider in 2014. 2.4.2 The INCA Workshop on Social Networks The event was tweeted with #INCAwps2 Page - 17 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 Page - 18 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 Page - 19 ICT PSP INCA Nº 621006 2.5. D2.4: 2nd Project Workshop v1.0 31/05/2016 LOGISTICS During the Conference duration two rollers were displayed, one of HZZO to the right of the speakers and the other of INCA (to the left). The full session (as all the other sessions) was conducted in English as the official language of the event, except the presentation of the Croatian Pilot that in deference to the local audience was spoken in Croatian but slides showed in English. Food logistics were organised by CHIF partner, that offered the Workshop Coffees and also an informal lunch at the end of the session. The booking of the rooms was also done by the Croatian partner. The session was free. 3. WORKSHOP 3.1. DISTRIBUTED MATERIAL INCA follows an environmentally-friendly policy; therefore only the indispensable materials were printed. A basic brochure with the project description was made available at the event, as well as a summary questionnaire on the Conference level of satisfaction. The information of the session is uploaded in the INCA website where everybody can download it . The proceedings, pictures, videos, and presentations of the workshop are available on-line at the workshop website: http://www.in3ca.eu/?page_id=370&lang=en Page - 20 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 A separate brochure about the INCA project was distributed during the conference to inform participants about the project. The brochure is shown in the picture below. Page - 21 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 What follows is the "Satisfaction Questionnaire" we prepared for the workshop and that is also accessible online. Page - 22 ICT PSP INCA Nº 621006 3.2. D2.4: 2nd Project Workshop v1.0 31/05/2016 ATTENDEES Attendees were provided (by the general organisation of the event) with coffee and pastries during the registration verification and an informal lunch at the end of the session. A flyer was handed to all the assistants once accommodated and previous to the start of the session. A short satisfaction questionnaire was handed to every assistant in order to have a feedback from the attendees about the Workshop content and organization. 3.3. OUTCOMES The second conference has been an opportunity to present the work done and detect the interest in carrying the project beyond its time frame. INCA Conference was published on the INCA website and Newsletter 9 was dedicated to its announcement. INCA presentation was well executed and despite lasting an entire morning was easy enough to grasp and general feeling is that assistants enjoyed it. 3.3.1 INCA Awareness Along the INCA project we have kept involving all the target groups dealing with all the variants of long-term care: Care Professionals, Care Providers, Care Foundations and Consultancies, Local, Regional and National authorities, IT responsible, other projects, etc. Every event and publication has been an opportunity to enlarge our Network of Interest, who has been receiving our newsletters, updates and invitations to events. The second workshop has been an opportunity to approach firsthand new countries reality to better understand their positions and reach new stakeholders and share with them our experiences in the project. The following graphic shows the event participation per countries. Croatia absorbing the greatest majority of the participants, what was not a surprise. Consortium is aware that unless exposing at international events as in the first workshop (eHealth Week) or MWC (Mobile World Congress), participants, besides those of the own Consortium, are usually reduced to a local audience and/or nearby countries' neighbours. Croatia participants were followed by Spanish (again nothing surprising, since they are the more numerous in the project). Page - 23 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 The workshop has produced a lot of information and some conclusions. The most important ones are available from the website. The workshop has provided us with new contacts among them other projects collaborators, opening new opportunities to compare our work with those of others and weight our sustainability possibilities out in Europe 3.3.2 Satisfaction Assessment Satisfaction assessment from the answers obtained has been high (within a limited number of answers, included those of the own partners). Besides to the workshop, in 2016, other actuations have also been taking place at some important forums, as the one in Barcelona (MWC) or the Conference at the Provincial Council of Valencia, visits to the Ministry, plus other continuous work taking place every day that often go unnoticed but are important on the effectiveness and the long-term sustainability. An online questionnaire was accessed by the attendees, to know the satisfaction degree of the event and the INCA approval. Between the surveys answered by partners and the surveys answered by participants, we have collected 39 results that have been processed, obtaining the results that can be found below. An overall satisfaction degree regarding the conference, organization, venue, speakers, and INCA project information can be extracted from the questionnaires. As can be seen, results have been, in general, good, answers moving from satisfying to very satisfying. However, always lessons can be extracted for upcoming occasions. Page - 24 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 Page - 25 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 This is a summary of the answers to the open questions: Page - 26 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 All the answers about potential interest to deploy a solution as INCA, have been positive. There were no comments. Page - 27 ICT PSP INCA Nº 621006 4. D2.4: 2nd Project Workshop v1.0 31/05/2016 LESSONS LEARNED Integrated care aims to improve patient care and experience through improved coordination. There are many different types of integration however, we mention only those used in INCA aiming to integrate services without altering existing structures Horizontal Virtual Vertical Meso-level Bringing together organisations providing care services e.g. clinical - social (Hospital and/or Primary Care Centre and Local Council Social Services Department) Partnerships and networks between organisations Bringing together organisations providing services at different levels e.g. between primary and secondary care or even between departments Delivering integrated care to a particular population sub-group e.g. for a certain condition (would be in our case a subgroup of one of the two integration types or the both) INCA rationale is one around addressing fragmentation, acknowledging that silo working, poor communication and a lack of coordination between organisations prevents patients from being able to move around and through the system easily. INCA is but a tool to facilitate greater integration of services and facilitate professional performance and patient monitoring without changing structures. However integrative processes can involve changing cultural, behavioural and relational attitudes, which is challenging. This is in fact, the hardest part of all. Integrated care should optimize the diagnosis, treatment and management of CHRONIC patients The general practitioner(GP) or Family Doctor, as the professional closest to the patient is a key figure in the integration of care. Integrated care should be easy accessible for both patients and healthcare providers The allocation of tasks and cooperation between primary and secondary care as well as along all the chain of care should be clearly defined. Integration needs IT initiatives as INCA to engage clinicians and professional bodies in the planning, implementation, management and governance structures. Integration needs a commitment to integrated public policies for public health, health promotion and population health, including a framework for health and social care, inter-sectoral partnerships, and agreements with municipal authorities. Integration needs evidence based service frameworks as a strategy to raise quality of care, decrease variations in service delivery and ensure accountability of providers. Integration needs a performance monitoring and reporting system which defines evidence-based, outcome-oriented regional standards, supports the development of locally determined health targets, and aligns performance measures, quality improvement and public reporting activities. Page - 28 ICT PSP INCA Nº 621006 D2.4: 2nd Project Workshop v1.0 31/05/2016 There is an imbalance of power between primary and secondary care, and between commissioners and providers (not to mention Social Services in countries as, for example, Spain). INCA experience: Cloud based; Browser based; SaaS delivery model; Runs on any device with an Internet connection; Can reuse pre-existing investments; Easy to use: no specific IT skills needed to implement it and track it; Any channel (mobile, tablet, PC, TV, ....); Any language, any device, most common Browsers; Dashboard Statistics to measure performance by monitoring KPIs for the user of the application and allowing better decision making; Contributing to Healthcare transformation and increasing internal efficiencies; Leveraging the culture of "working together" rather than separately and without communication (Multidisciplinary Groups); Better (more and improved quality) information about their patient’s care by implementing information "links" between related stakeholders; Integrating different systems; integrating (agreed) Clinical and Social information without interfering in professionals competences; Leveraging Social Services value for people wellbeing; A good tool to improve chronic management and integrate the CLINIC and SOCIAL parts giving the user a full experience to everyday count with... Page - 29 ICT PSP INCA Nº 621006 5. D2.4: 2nd Project Workshop v1.0 31/05/2016 PICTURES Here you can find a sample of the pictures of the session. To see more, please, visit the Workshop 2 “Image Gallery” Hotel Esplanade: Working Meeting Room Presentation of Geroskipou Pilot Partial View of the Consortium Taking a picture during IHE presentation Zagreb Central Station Zagreb Tkalčićeva Street Page - 30
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