Vindicia Select
Want to See a 5% Revenue Uplift by Resolving
up to 25% of Your Failed Payment Transactions?
Retain More Customers Every Billing Cycle
Vindicia® Select™ heals failed payment transactions for subscription and recurring services. When
you turn to Select, customers keep the services they chose—and you retain the customers you’ve
acquired—even when their payment transactions fail in your billing systems. The result? Higher
lifetime customer value, lower involuntary churn, and top-line revenue increases of up to 5%.
Select is not just another way to retry transactions or to ask customers to fix transactions themselves.
Using Vindicia’s ART Advanced Retention Technology™ system, Select evaluates the reasons that
a transaction failed. It then resolves the issue that caused the failure. ART makes this possible
with analysis that takes advantage of Vindicia transaction network data, which includes 10 years
of information related to recurring, subscription, and one-time payments. Most issues that Select
resolves don’t repeat in future billing cycles, so you retain customers and prevent service disruptions.
Select can capture up to 25% of previously declined transactions.
Benefits of Vindicia Select:
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Increase top-line revenue fast
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Improve customer retention
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Extend customer lifetime value
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Reduce involuntary churn
The Benefits Add up
You could see up to 25% increase
in your paying subscriber base
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Over two years a 5% monthly increase in retention can yield up to 25% increase in the paying
subscriber base.
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Take Action Against Involuntary Churn
How do you maintain those ties? You and your team focus on providing ever-better services. That’s
because satisfied customers don’t become voluntary churn stats. Chances are, you do next to
nothing about involuntary (also called passive) churn. But involuntary churn, which is when the
business relationship is ended accidentally and not by the customer, can be a significant drag on
retention, recurring revenue, and customer lifetime value. Involuntary churn is most often caused by
failed payment transactions. Depending on your industry, between 15% and 30% of subscription
transactions fail due to payment card issues. Each failure could lead to a lost customer. With Select,
you can do something about it. You can fix the problem before they’re lost.
were surprised by the dollar
“ We
amount of the transactions Vindicia
returned to us successfully.
“
Companies like yours, that sell digital services on a subscription or recurring basis, invest heavily in
the customer acquisition process. You use advertising, incentives, trials, and more to motivate people
and businesses to try your services. When they do, they see the value and begin a relationship with
you. Recurring or subscription payments keep you and your customers connected.
Revenue operations executive
Vindicia Select resolves up to 25% of failed payment transactions, reducing churn and increasing
retention. Customers don’t need to do anything; they automatically stay connected to your services.
You can start using Select and almost overnight begin seeing revenue uplift of approximately 5%.
Best of all: you keep customers happy by not interrupting their service, supporting your efforts to
reduce voluntary churn.
Deploy in Days
You can deploy Vindicia Select in days, with minimal involvement from your IT staff. A fully hosted
SaaS solution, Select is noninvasive and requires minimal modification of your existing billing systems.
Once you set up Select, it complements—but doesn’t disrupt—existing billing workflows.
Increase Customer Satisfaction
Often, customers have no idea that the transactions that pay for your services have failed. You could
email them—but many people are too busy to read every email from you. Vindicia Select improves
customer service by keeping customers connected to your services. By resolving transaction issues
automatically, Select doesn’t inconvenience customers. There’s no need for customers to waste time
figuring out why your service isn’t working—because they experience no interruption.
Complimentary Vindicia Trial
Find out if Vindicia Select can deliver as much as 5% revenue uplift for your company. Call us or visit
vindicia.com/solutions/vindicia-trial today to see if you qualify for the complimentary Vindicia Trial.
About Vindicia
Vindicia brings enterprise-class innovation to consumer-facing subscription billing to help digital companies acquire
and retain more customers by making payments seamless, secure and easy. Vindicia keeps customers connected to
the subscription services they love, and companies connected to the subscription revenues they need. Vindicia has
processed more than $21 billion globally and generates over $90 million in annual incremental revenue for clients.
Clients include BBC, Lionsgate, Comic-Con International, TransUnion Interactive, Allrecipes, IAC, Vimeo, and Next
Issue Media’s Texture service. For more information visit www.vindicia.com. Follow us on Twitter vindicia, “Like” us on
facebook/vindicia, and read our blog at www.vindicia.com/blog.
Copyright © 2016 Vindicia, Inc. All rights reserved. Vindicia, the Vindicia logo, Vindicia CashBox, Vindicia Select, ART Advanced Retention
Technology, and the designated trademarks herein are trademarks of Vindicia, Inc. in the U.S. and/or other countries. All other brands or
product names are the trademarks or registered trademarks of their respective holders. 0716
vindicia.com
US Headquarters
Vindicia, Inc.
303 Twin Dolphin Drive, Ste. 200
Redwood City, CA 94065-1424
P +1 650 264 4700
F +1 650 264 4701
vindicia.com/contact-us
UK / European Headquarters
26-28 Hammersmith Grove
London W6 7BA
P +44 (0) 208 618 2066
F +44 (0) 208 834 1100
vindicia.com/contact-us
Singapore / APAC Headquarters
Prudential Tower, Level 27
30 Cecil Street, Suite 57
Singapore 049712
P +65 6631 2934
F +65 6631 2880
vindicia.com/contact-us
Brazil / Latin America and Caribbean
Headquarters
Nações Unidas Avenue 12.551
17th Floor, Brooklin
Sao Paulo, SP, Brazil 04578 000
P +55 11 3443 7760
vindicia.com/contact-us
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