The
Word
Edition 363
18 March 2016
6Cs
Buy
Annual
Leave
2016
We Put
Quality First
We Focus
on People
We Take
Responsibility
In this issue
3 | Celebrating Excellence
Award Winners
5 | World Social Work Day
6 | NHS Sustainability Day
6 | Buy Annual Leave
7 | Emergency Care
Improvement
Programme
From
The
Top
7 | Mindful Moment
8 | Seisdon Falls
Management Team
8 | Leading Expert Pain
Patient Visits IPOPS
team
9 | Thank You
It is important for us all, to constantly look to improve
the way that we deliver care locally. However, it is
equally as important to take time to celebrate the things
we do well.
Therefore, it was a privilege to take part in our
‘Celebrating Excellence Awards’ annual staff event last
Friday where the Trust showcased some of the excellent
work of our staff who strive to make improvements
across all services.
It was an emotional evening with a great sense of
pride for us all to see the hard work and commitment
demonstrated by staff. A total of thirty-two teams and
individuals were nominated for awards who all attended
on the evening.
I was pleased to see so many staff at the event whom
I had already met on my weekly visits to frontline
services and I know that there are many more of you
who deserve recognition for the great work that you
do. I would therefore like to take this opportunity to say
thank you!
Many of our social care staff will be aware that Tuesday
was ‘World Social Work Day’ which was an opportune
moment for us to reflect on some of the excellent
transformational work which has been ongoing for the
last 12 months or so.
The review of care packages is starting to see some
tangible results in terms of establishing care tailored
to needs and more service users maintaining their
independence at home and I would like to thank staff for
their support in helping improve social care services.
We are rightfully proud of the contribution social care
staff make in helping people to live more independently
and enabling people to live their life the way that they
choose.
We now know that the Trust is likely to receive its draft
report from the Care Quality Commission next week,
following our inspection in November last year. We will
have 10 days to review the draft report and challenge
any issues of factual accuracy.
Again, I would like to thank all staff who were
interviewed and visited as part of the inspection and
thank in advance the team of expert readers we have
lined up to review the draft report when it arrives.
We are still a number of weeks away from receiving the
final report which will be published but would like to
reassure you that as soon as we have something to share
with all staff we will.
Finally, although I will be contacting all affected staff
individually, I would like to take the opportunity to thank
all staff who will be leaving the organisation at the end
of the month.
It is disappointing that services are leaving the Trust and
equally disappointing to lose such valued members of
staff, some of which I have worked with in Staffordshire
for 12 years. I wish you all well in your new employment.
Stuart
Stuart Poynor
Chief Executive
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Quality First
We Focus
on People
We Take
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2
SUPPORTING OUR VALUES
2016
We captured the awards
via #SSOTPExcellence
read a full Storify of
tweets here.
Last Friday night members of staff from across the Trust came together for the Celebrating Excellence
Awards 2016. The awards recognise individuals and teams who regularly go the extra mile to ensure
that the Trust delivers the highest quality of care and that they live the Trust values – Quality, People,
Responsibility – in everything which they do.
The event welcomed VIP guests from partner originations, members of the public and staff who submitted a
nomination form and of course 2016’s nominees who work across a range of services.
Stuart Poynor, Chief Executive, said: “Tonight was a great opportunity to see how the actions of
hardworking teams and individuals have a positive impact on the lives of the people we care for and the
staff who work alongside them.”
Interim Chairman, David Pearson, added: “Sitting on the shortlisting panel was humbling and a fantastic
opportunity. Meeting our nominees this evening and watching short videos, which capture their exceptional
work was inspiring, and a great way to showcase the care and compassion of professionals working within
our Trust. Well done to everyone who was nominated and of course, our Celebrating Excellence Awards
winners, on their fantastic achievements.”
WINNERS
Volunteer of the Year
Jamie Bloor at Bradwell Hospital
We Put
Quality First
Compassionate and
Appreciative Leadership
Clare Spencer, Workforce and
Training Lead
We Focus
on People
We Take
Responsibility
Outstanding Team of the
Year Award Clinical
Stoke-on-Trent Physiotherapy
Team
3
2016
WINNERS
Outstanding Team of the
Year – Non Clinical
Temporary Staffing Bureau
Outstanding Newcomer of
the Year
Ruqayyah Akhtar, administrator
at Shelton Primary Care Centre
Unsung Hero
Tracey Massey, Organisational
Development Administrator
New Ideas into Practice
Vicki Cooper IM&T Project
Manager
Achieving External Focus
through Partnership Working
Janet Cooper Speech and
Language Therapist
Apprentice/ Student of the
Year
Luke Williams IM&T Apprentice
Service User/ Carers Choice
Award
Broadfield Ward Haywood
Hospital
Raising Excellence
Domestic Staff at Cheadle
Hospital
Chairman and Chief
Executive Award
Maisie Delderfield Volunteer
We captured the awards via #SSOTPExcellence read a full Storify of tweets here.
We Put
Quality First
We Focus
on People
We Take
Responsibility
4
Promoting the dignity and worth of people through assisted
technology and new approaches
Last week’s edition of The Word introduced the eight
Dignity Factors, which contribute to a person's sense of
self-respect.
1.
Choice and control
2.Communication
3.
Eating and nutrition
4.
Pain management
5.
Personal hygiene
6.
Practical assistance
7.Privacy
8.
Social inclusion
In recognition of World Social Work Day, Jonathan
Willis, Social Care Assessor – Duty in Cannock locality
emphasises the importance of the Dignity Factor within
his Duty role, using a varied range of assistive technology
and preventative approaches.
“I was working with an individual who struggled with
her medication administration; she began taking her AM
medication at night and PM medication in the morning,
We Put
Quality First
We Focus
on People
which meant she was awake during the night and very
sleepy during the day. As the medication was originally
in blister packs this still caused her difficulty due to
memory loss. I suggested using assistive technology,
recommending a Pivotel Medication Reminder.
This resulted in the medication being administered
correctly; as the device carried out an audible sound
and visual alert when the service user was due to take
her medicine. Since using the Pivotel this lady, who
lives independently, is now consistently taking her
medications on time.”
Jonathan added: “I have become involved with another
service user who was managing all aspects of her care
but was struggling with meal preparation and becoming
socially isolated. To help I provided the service user and
family with details of ‘The Casserole Club’; a national
network where neighbours/communities share meals
with neighbours who need it most. Joining a scheme
like this may be useful in providing not only carer relief
and an alternative to Meals on Wheels but also helps
ensure service users receive contact during the day.
After getting involved, the lady’s daughter said her mum
not only looked forward to the hot meals but also the
friendship that had developed with the Casserole Club
volunteer which is a great result.”
We Take
Responsibility
5
NHS Sustainability Day - 24 March 2016
The facilities and estates team recognises the impact that health operations have
on the environment as well as the strong link between sustainability and the
health of the public. The NHS currently emits around 20 million tonnes of CO2
every year; 5 per cent of all UK emissions from road transport are attributable
to NHS related journeys. As part of this year’s Sustainability Day a new app has
been launched called the “50k Carbon Challenge” which aims to raise awareness
among health professionals and patients of the environment as health and
financial savings come from reducing carbon emissions.
The facilities and estates team is currently working on an Environmental Procurement and Sustainability Policy for
the Trust. As a team they are always looking for ways that we could become more sustainable and energy efficient.
If you have any suggestions on ways we could achieve this please email [email protected]. If you would
like any further information on sustainability please visit the Sustainability Development Unit website:
http://www.sduhealth.org.uk/
Buy Annual Leave
Did you know that you can purchase additional annual leave for 2016/17?
Instalments are spread across the whole year making it more affordable
than you might think!
Dawn Fitzjohn from the Health Improvement Team bought a week’s
annual leave last year and found it hugely beneficial. She said; “For me the
extra week helped me to plan my holidays better. More importantly it’s
given me the flexibility to be able to take a day off here and there to help
out with my grandchildren or any home emergency that may crop up.”
How much does it cost? There is no set amount. The amount you pay
depends on your tax rate. As an indication, an additional weeks’ leave
would cost the same as one weeks’ regular pay. As an easy calculation
divide your annual salary by 52.
For example a salary of £30,000 would be £30,000/52 = £576, or just £48
per month if paid across 12 months.
What’s the catch? There is no catch, and there is no maximum allowed.
The only condition is that your manager must be able to accommodate
your request without a requirement to backfill your role.
Purchase of annual leave request form can be found here.
For more information contact CIP team on [email protected]
SUPPORTING OUR VALUES
We Put
Quality First
We Focus
on People
We Take
Responsibility
6
National
Programme
Commend
Services
Services which support patients to be discharged from hospital quickly or avoid an admission in the first place have
been commended by experts from the national Emergency Care Improvement Programme (ECIP).
Colleagues from ECIP visited the Partnership Trust on Wednesday to hear more about ways the Trust is delivering
improvements to care for more patients before they reach crisis point and need an acute hospital bed.
The team was impressed at the bed-based step up model and Exemplar programme which has been established
at Haywood Hospital and seen an increase in throughput of patients during the last four weeks and a reduction in
length of stay for patients.
Hospital Manager, Lisa Hulme, said: “The team were extremely impressed with Grange Ward and how it was
operating as a receiving Community Assessment Unit and we were able to explain that effective integrated working
between community hospitals wards, intermediate care and the Living Independently Staffordshire service was
enabling seamless care to the patients.”
Other schemes such as the care home project which provides a resource pack to homes to support care of their
residents and avoid a trip to hospital; the Hub in North Staffordshire; and the way social care teams work in both
Royal Stoke Hospital and our community hospitals to identify patients suitable for discharge were also discussed and
recognised as best practice.
SUPPORTING OUR VALUES
Mindful Moment
‘Be the change that
you wish to see in the
world’
Ghandi
Submit your mindful moment to Kieron Murphy Director of Operations on email [email protected] or his EA [email protected]
We Put
Quality First
We Focus
on People
We Take
Responsibility
7
Seisdon Falls Management Team
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Com
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The Seisdon Falls Management team received their 6Cs Challenge Award this week after
successfully completing the challenge and demonstrating that the service delivers the
6Cs – care, compassion, competence, communication, courage and commitment – in
everything which they do.
The team were presented their award by Elizabeth Jarett, non-executive director and Panos Sarigiovannis,
professional lead for physiotherapy.
SUPPORTING OUR VALUES
If you’d like to show how your team or service demonstrates the 6Cs click here.
Leading Expert Pain Patient Visits IPOPS team
Integrated Physiotherapy Orthopaedic and Pain Management
Service (IPOPS) based in Lichfield has recently been visited by
Pete Moore, an expert patient in pain. Pete attended a pain
management programme in 1996 before becoming a Senior
Trainer for Pain on the Expert Patients programme. Pete lived
with severe pain and developed a toolkit of pain management
skills to become an active self-manager.
Pete has since written numerous patient and professional pain
self-management programmes and co-authored literature
supported by the Department of Health which promotes selfmanagement and enable people to live happier lives.
Paula Deacon, Clinical Lead for IPOPS said; “Having the
opportunity to see Pete was fantastic. He is an inspiration to fellow patients with his can do approach and attitude.
It is great to see that he is always looking for ways to improve and update the Pain Toolkit so that the message is
evidence based.”
Pete, added; “This was a great opportunity after hearing so much about IPOPS. It was great to see that they promote
self-management, use appropriate language and direct their patients to the Pain Toolkit as part of the patient
pathway and rehabilitation.”
SUPPORTING OUR VALUES
We Put
Quality First
We Focus
on People
We Take
Responsibility
8
Thank You
A patient’s daughter has sent her thanks to Staff Nurse
Yasmin Ali who works at Haywood Walk In Centre,
saying; “She was very professional, kind and helpful. She
felt that dad may have fractured his hip so would ensure
he saw a doctor. The family would like to thank her and for
her manager to be aware of the compliment”
A service user has complimented the Adult Weight
Management Service. She said: “For weeks I’ve put
off the appointments because I was terrified of having to
meet someone new and start from scratch. Thank you to
Lindsey, (the dietician I saw tonight), for being so lovely,
friendly, and making me feel comfortable enough to talk
things through. “
The Continence Service in East Staffs has received a
number of compliments from service users over the past
couple of weeks, which read:
“I would like to thank SW from the Continence Service
for her help. I honestly cannot praise her enough, she
was magnificent.”
“My wife and I would like to express our gratitude and
relief following our telephone call today. You resolved
our problem quickly and efficiently, diffusing a very
upsetting situation for my wife.”
“Thank you so much for all your kind and caring advice.
You have made a very big difference to my life. Sincere
thanks and my best wishes.”
The Sexual Health Team in Leicester has been praised
for the support which they offer to local people. Various
service users have spared the time to compliment the
team.
“I have learnt a lot. They were amazing, explained
everything very clearly. Great job.”
“I found it useful and I wasn’t embarrassed at all. Nice
and friendly service.”
The sexual health team in North Staffordshire have
been sent a compliment which reads, “It was lovely to
be treated with respect and made to feel no different
than anybody else even after feeling at my lowest. I was
nervous about coming here but the staff eased some of
these worries. Thank you.”
Staff on Bennion Ward at Bradwell Hospital have
received the following note of thanks for a relative. “I
want to pass on my thanks and appreciation to all the
staff on Bennion Ward for the care, patience, tolerance,
encouragement and understanding you have all shown
towards my mum and to myself.
“Being so far away can be difficult but the staff have
always been courteous and informative when I have
made my daily call to see how she is getting on. I can
only hope that wherever she goes after being discharged
she receives the same level of care.”
LIS in Litchfield/Tamworth have been praised for
taking good care of a recent service user. “Just a line to
say thank you so much to all the girls who looked after
mum, you were all very caring and thoughtful. I think
she will miss you all.”
SUPPORTING OUR VALUES
Please send all compliments to customerservice@
ssotp.nhs.uk who record all compliments for the
Trust. A range of selected compliments will be
forwarded for inclusion in The Word.
When forwarding compliments please ensure
specific details of the message are included so
that all messages can be passed on, and credit
can be given, to the correct teams.
Don’t forget to add any
thanks you receive into your
MOB file