MALDON ROAD SURGERY
Anticoagulant (Warfarin) Clinic
Patient Satisfaction Questionnaire 2014 - 2015
TOTAL NUMBER OF QUESTIONNAIRES RETURNED = 56
1
3
4
5
5
50
1
5
50
How satisfied are you with the punctuality
(time keeping) of the clinic appointments?
4
52
How satisfied are you with the length of
appointments at the clinic?
How satisfied are you with the availability
of suitable appointments?
How satisfied are you with the ease of
changing appointments?
How satisfied are you with the information
and advice you receive?
How satisfied are you with the
Anticoagulation Clinic staff who are
managing your treatment?
3
53
5
51
8
42
4
52
To what extent do you find the location of
the Anticoagulant Clinic accessible?
How satisfied are you with the opening
times of the Anticoagulant Clinic?
2
1
56
RATINGS = SLIDING SCALE - 1 = NOT AT ALL TO 5 = EXTREMELY
OTHER COMMENTS
Always been at this surgery - very pleased
We have had no problems with this clinic - they have always been very helpful
Very convenient - and friendly staff
I am extremely happy with the many visits I've made and staff are very nice
My husband and I are very happy with this service and help from the nurses
Nothing is too much trouble
Excellent all round
Too much bureaucracy
Very good and quickly proccessed
Local to home
Very good - convenient location
Very Good
I've found that the staff are very helpful and am really satisfied with the treatment I am receiving
.