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CommunityHubsinOntario
Presenta)onto2016AMO/OMSSAHumanServicesSymposium:
“ForwardTogether:TheNextGenera)onofHumanServicesinOntario”
September22,2016
Purpose
“Ibelievetheprovinceneedstoremovebarrierstocommunityhubsandprovidesupport
tobuildstrongcommuni2es.”
(PremierWynne,“Enabling&CelebraAngCommunityHubs”,August2016)
“Communityhubsarecrea2ngspacesforexpandedchildcareandchildandfamily
supportservices,aswellashelpingtomakeiteasiertoaccesshealth,social,educa2on,
culturalandrecrea2onalprogramsandservicesthatnurturecommunitylife.
(SpeechfromtheThrone,September12,2016)
•  Outlinepolicycontextandprogresshighlightstodate
• 
Describekeyengagementsandini;a;vesimpac)ngMunicipalServiceManagers
• 
Audiencefeedbackonhowtomoveforwardtogether(re:integratedservice
delivery
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WhatisaCommunityHub?
•  Communityhubsareaservice
deliverymodel–notaprogram–that
bringstogetherserviceprovidersto
offerarangeofservicesthatrespond
todemonstratedcommunityneeds
andpriori)es.
Services
•  Communityhubshaveemergedasa
servicedeliverymodelthatbenefits
clients,serviceproviders,fundersand
thelocalcommunity.
•  Majorityofhubsaredeterminedand
developedbylocalcommunity
leadersandorganiza)ons,locallydrivenini)a)ves
•  Communityhubsarenotjustabout
co-loca)on,butalsoaboutdriving
towardsclient-focused,integrated
services.
Space
Property
Planning
Programac)vityrespondstotheneedsof
thelocalcommunityandcaninvolve
providersofsocial,health,employment,
culturaland/orbusinessservices.
Thespaceisseenaspublicandcommon
areasareavailableforbothformaland
unstructuredprogramming.
Coordina)onofcommunitypartnersand
servicesfromavarietyofsectors
underoneroof;engagementofcommunity
ingovernanceandpriorityseYng.
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OurJourney
• 
InMarch2015,KarenPitreappointedasaSpecialAdvisoronCommunity
HubstoleadthePremier’sCommunityHubsFrameworkAdvisoryGroup.
• 
StrategicFrameworkandAc)onPlanreleasedinAugust2015.
• 
Includes27recommenda)onstoimprovegovernmentpolicyoncommunityhubs
organizedinthemesofclient-focusedservicedelivery,communityinfrastructure
andpublicpropertyandcoordinatedplanning.
• 
In2015,thegovernmentindicateditssupportforallofthe
recommenda)ons.
• 
One-YearProgressUpdatereleasedinAugust2016.Progressincludes:
• 
• 
• 
• 
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Makingiteasierforpoten)alpartnerstobuyorleasesurplusschoolpropertyfor
communityuse
Inves)ngnearly$90milliontocreatespacesinschoolsforcommunityuseand
expandchildcareandchildandfamilysupportprogramsinschools
Streamliningfundingapplica;onsundertheCommunityHealthCapitalPrograms
policyandexpandingfundingeligibilitytosupporttheco-loca)onandintegra)on
ofhealthandsocialservicesunderoneroof
DoublingfundingundertheInvestmentinAffordableHousingini)a)ve,and
targetedtoprovincialpriorityareas,includingaffordablehousingprojectsthat
supportcommunityhubs
Inves;nginaresourcenetworkthatwillhavedataandtoolsforcommunity
planningandhelpserviceprovidersshareinforma)on.
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DesiredFutureState
Item
Before
AKer
ClientFocused
Service
Delivery
Barrierstoserviceintegra)on
(e.g.inabilitytoshareinforma)on
acrossprogramareas,mul)ple
transferpaymentagreements,
programsiloes).
Significantlyreducedprovincialburdensto
integra)onthroughstreamlined
administra)veprocesses,requirementsand
approvals.Programsandpoliciesthat
an)cipateandencourage/incentintegrated
servicedelivery.
Community
Infrastructure
andPublic
Property
Noaccessiblecomprehensive
database;andlimitedcircula)on
ofsurpluspublicproper)es;
single-purposefacili)es;lengthy
capitalapprovals;requirementto
sellsurplusprovincialpropertyat
FairMarketvaluedoesn’taccount
forbroadersocialconsidera)ons.
Propertydecisionsarelinkedtocommunity
servicesandneeds;streamlinedcapital
fundingprocessessopublicproper)esare
builttoaccommodatemul)pleneedsand
purposes;comprehensiveinventoryof
propertydataandac)veengagedcircula)on
ofsurpluspublicpropertyinforma)onto
leveragedecisions.
Coordinated
Planning
Planningforthedeliveryof
servicesandinfrastructureis
ogenconductedver)callynot
horizontallyatboththelocaland
provinciallevel.
Anintegratedandcoordinatedwhole-ofgovernmentapproachtoserviceplanning
thattakesintoaccountexis)ngpublic
proper)esthatlinkstolocalserviceplanning
tables.
ResourcesandCapacity
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Governance&StakeholderEngagementUpdate
• 
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TheProvince’sCommunityHubsini)a)veisnowbeingintegratedwithinthenewMinistryof
InfrastructureaspartofchangestotheCabinetannouncedonJune13,2016.
•  Thisnewministrywilldeveloptheprovince’snext10-yearcapitalplanandleadthe
province’snego)a)onswiththefederalgovernmentonnewinfrastructureagreements.
•  Theministrywillalsohelpintegratetheprovince’scommitmentsintheClimateChange
Ac)onPlanintotheprovince’sinfrastructureplan.
KarenPitrecon)nuestoserveasSpecialAdvisortothePremierandcon)nuestoadvise
governmentontheimplementa)onoftheAc)onPlan,governmentpolicyrelatedto
communityhubsanddetermina)onofprovinciallead.
TheSpecialAdvisor,inpartnershipwithgovernment,iscon)nuingtoengagewith
stakeholdersandthepublictobringforwardideasandinformtheimplementa)onofthe
recommenda)ons.
Movingforward,wewillcon)nueworkingwithmunicipalpartnersinsupportofthe
communityhubsimplementa)on:
•  ResourceNetworkincludinganinterac)veandonlineresourcecentretoprovideaccess
toinforma)on,bestprac)cesanddataforcommunityorganiza)ons,
•  IntegratedPlanningtoachieveclient-focusedservicedeliveryregardlessofjurisdic)onal
boundaries(provincial,municipal,schoolboard,healthandagency),and
•  TransferPaymentAdministra)veModerniza)onworktostreamlinetheadministra)ve
burdenoftransferpaymentrequirements.
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KeyIni;a;ves–ResourceNetwork
•  TheFrameworkandAc)onPlanincludesthefollowingrecommenda)on:
EngageexpertsandlocalpracAAonerstodeveloparesourcecentreforserviceproviders
tosupporttheestablishmentofcommunityhubsandprovidetrainingforproviders.
Capacityandnetworkbuildingandresourcesarekeysuccessfactorsinthebusiness,financial,and
sustainabilityplanningforthecrea)on,developmentandmaintenanceofasustainablecommunity
hub.
TheResourceNetworkwillconnectindividualsthroughouttheprovincewhoareworkingin,or
planningfor,acommunityhub–bothexpertsandnovices,tosharebestprac)ces,troubleshoot
problemsandstrengthenthepartnershipsandcoordina)ngeffortsamongorganiza)onsin
Ontario’scommuni)es.
TheNetworkwouldinclude,butnotbelimitedto:
• 
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•  Networkbuildingandknowledgeexchangestobring
communityhubproviderstogether,neutralfacilitators/
mediators,trainingandskillsdevelopment.
•  Accesstolocalfacilita)onsupportstohelpbuildstrongand
construc)veworkingrela)onshipsbetweenlocalpartners.
Dependingoncommunityneeds,thiscouldinclude
individualswhoactaslocalintegrators,facilitators,
mediatorsorcapacitybuilders.
•  Aninterac)veandonlineResourceCentrethatwillprovide
toolstosupportcommuni)eswithopenaccessto
informa)on,bestprac)cesanddata(e.g.publicproperty,
socioeconomic,localdata,serviceboundarylines,GIStools
tobejerenableserviceplanning,etc.).
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KeyIni;a;ves–IntegratedPlanning
• 
TheFrameworkandAc)onPlanincludesthefollowingrecommenda)on:
Requireintegratedplanningtoensureclient-focusedservicedeliveryregardlessof
jurisdicAonalboundaries(provincial,municipal,schoolboard,healthandagency)
• 
In2015,theMinistryofMunicipalAffairshostedsixregionalforumswithexpertsfromthe
municipalsector,non-profitorganiza)ons,localserviceproviders,schoolboards,thehealth
servicessector,provincialministries.
• 
Par)cipantsattheforumsofferedsugges)onstofacilitatebejerintegratedplanningincluding
thefollowingpreliminarythemes:
1.  LocalLeadershipandDecision-Making:Manycommuni)es,especiallysmallerruralor
northerncommuni)es,lackalocalchampiontosupportintegratedplanningrequiredto
developacommunityhub.
2.  AccesstoResources:Limitedaccesstohelpfulresourcesisabarriertobuildingpartnerships
andcollabora)ngonservicedeliveryplanning.
3.  FragmentedPolicies:Ministrieshavedifferentapproachestoplanningfortheservice
deliveryorganiza)onstheyfund(e.g.,desiredoutcomesandperformancemeasures,
policiesforworkingwithvariousorganiza)ons,fundingcondi)ons,etc.).
4.  RestricAveLegislaAon:Legisla)vebarrierstointegratedplanningandservicedelivery
(e.g.,privacylegisla)oncanrestrictinforma)onsharingbetweenserviceproviders).
• 
TheProvincewillcon)nuetoworkwithlocalpartnerslikemunicipali)es,communitygroups,
socialplanningcouncils,Indigenouspartners,LocalHealthIntegra)onNetworks(LHINs),school
boardsandotherstolookattheirrolesandaddressbarrierstoensureintegratedlocalplanning.
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KeyIni;a;ves–TransferPaymentAdministra;ve
Moderniza;on
•  TheFrameworkandAc)onPlanincludesthefollowingrecommenda)on:
Simplifytransferpaymentaccountabilityrequirementstoincreasefunding
flexibilityandreduceadministraAveburdenforserviceproviders.
•  ChangeLabusedaDesignLabapproachtoexploreinnova)vecontrac)ngmodelsthrougha
forumofcommunityhubprovidersandprofessionalsfromacrosstheOntarioPublicService.
•  TheChangeLabwasanopportunityto:
•  heardirectlyfromprovincial
fundingrecipients,
•  leverageco-design
principles,and
•  developcrea)veideasthat
contributetobejerpublic
Par2cipantsintheChangeLabcreatedagraphicofthe
evolu2onofcommunityhubdevelopment.
outcomes.
•  TheProvinceismodernizingtheprocessesandrulesforadministeringtransferpayments.
Governmentpolicyformanagingtransferpaymentfundingrela)onships,assetoutinthe
TransferPaymentAccountabilityDirec)ve,isbeingupdated.
•  Thegovernmentisalsoworkingtowardstheimplementa)onofacommonregistra)on
processfortransferpaymentrecipientorganiza)ons.
•  Theseeffortswillresultinless)mespentonadministra)onandmore)mespenton
deliveringservices.
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Ques;onsforDiscussion
1. 
2. 
3. 
Thereisarecommenda)onintheStrategicFrameworkandAc)onPlanto“require
integratedplanningtoensureclient-focusedservicedeliveryregardlessofjurisdic)onal
boundaries(provincial,municipal,schoolboard,healthandagency).”
• 
Whatmechanisms(e.g.,commijees,panels,planning/mul)-sectoraltables,etc.)have
youusedtointegrateservicedeliveryplanningatthelocallevel?
• 
Whoarethebestteammemberstocollaboratewithtopromoteintegratedplanningat
thelocallevel?Isthisrela)onshipformalorinformal?
• 
What’sthemunicipalleadershiproleinfacilita)ngintegra)onoflocalplanningrelated
tohumanservices?
HowcouldtheProvincebejersupportMunicipalServiceManagerstoplanandbring
togetherservicesunderasinglerooforcommonservicedeliveryapproach?
Thereisarecommenda)onintheStrategicFrameworkandAc)onPlanto“engageexperts
andlocalprac))onerstodeveloparesourcecentreforserviceproviderstosupportthe
establishmentofcommunityhubsandprovidetrainingforproviders.”
• 
Whatkindsoftoolsandsupportswouldbemosthelpfultoserviceproviders?
LOGISTICS
•  Eachtableisrequestedtodiscussoneques)on.
•  Pleaseassignatablefacilitatorandanote-takerforeachtable.
•  Wewillcollectnotesattheendofthesessiontoinformprovincialpolicydevelopment.
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