SOCIAL MEDIA – HOW TO REPORT ISSUES
Instagram:
https://help.instagram.com/165828726894770/
The above link will take you to the abuse and spam page.
Reporting an account/post:
If you don’t have an account:




Scroll to the bottom of the page.
Click; Send us a report.
This form allows you to report: A photo, comment or an entire profile.
Each section will ask for some information regarding what you are reporting.
Examples of what you may report:



Nudity
Violence/drugs
Self-harm
What account information will you need:




Your own email address.
Full name of the person you are reporting. (John Smith)
The user name of the person you are reporting.(Jonny-smith)
You can also entre additional information about why you are sending the report.
Reporting with an account:
Reporting a profile/account:
There are 3 simple steps to reporting a profile/account via your phone.
IOS (iPhone/iPad)
1. Tap … in the top right of the profile.
2. Tap Report.
3. Follow the simple on screen instructions.
Android (Samsung/LG)
1. Tap … in the top right of the profile.
2. Tap Report.
3. Follow the simple on screen instructions.
To do this you will need some information:
What account information will you need:




Your own email address.
Full name of the person you are reporting. (John Smith)
The user name of the person you are reporting.(Jonny-smith)
You can also entre additional information about why you are sending the report.
Reporting a comment:
IOS (iPhone/iPad)
There are 5 simple steps to reporting a comment via your phone.
1.
2.
3.
4.
5.
Below a photo tap the
Swipe your finger to the left on the comment
Tap the !
Tap report abuse.
Then select an option why you want to report the comment.
Android (Samsung/LG)
There are 3 simple steps to reporting a comment via your phone.
1. Below a photo tap the
2. Tap the comment you want to report.
3. Tap the ! and choose; Delete comment and report abuse.
Reporting a message:
It is simple to report an unwanted that has been sent to you.

Tap and hold the message that has been sent then select; Report.
What to do if someone is sharing your private information/pictures:
Instagram work very closely with ConnectSafely.org. Visit their website for more
information on safety tips and prevention tactics.
Facebook:
https://www.facebook.com/help/263149623790594
The above link will take you to the Help Centre: Report page.
Reporting an account/post:
If you don’t have an account:



Under how to report something select: How do I report something if I don’t have
an account.
Click: Fill out this form.
Select what you want to report from the form and press send.
Examples of what you may report:




Hacked account.
Fake account.
Nudity.
Some is threatening to share your private information.
Reporting with an account:
Reporting an account:



Click … on the cover of the profile picture of the account you want to report.
Choose Report.
Follow any on screen instructions.
What account information will you need:



Your own email address.
Full name of the person you are reporting. (John Smith)
Any additional information if required.
Reporting a post:
There are 3 simple steps to reporting a post on Facebook.
1. Click … on the post that you want to report.
2. Choose Report.
3. Follow any further on screen instructions.
Reporting a page:

Go to the page you want to report.



Click … on the cover page.
Select Report page.
Then select the option that best describes why you are reporting the page.
Reporting to report a fake account:



Go to the fake account
Click … on the profile picture and select Report.
Follow the on screen instructions to then file the report.
Special Types of Reports:
Suicidal content:
This can be done with or without an account:
https://www.facebook.com/help/263149623790594
Using the above link for everything below:




Scroll to Special types of report.
Select Report suicidal content.
Select Report suicidal content to us.
Follow the on screen instructions.
Information needed to report this:




Name of the person.
Link to their profile (ULR).
Additional information.
Your own email address.
Reporting someone under 13:



Select Report someone under 13.
Click Fill out form.
Follow the on screen instructions.
Information needed to report this:




Name of the person.
Link to their profile (ULR).
Additional information.
Your own email address.
Getting in touch with law enforcement:



Select Law enforcement.
Select Guidelines for law enforcement.
Follow the on screen instructions.
There are a variety of Special Reports on Facebook, however the few examples above
apply to all special reports.
Snapchat:
https://support.snapchat.com/ca/abuse
The above link will take you to the Snapchat support page. Here you are able to report
something without an account.
Reporting safety/abuse:
One you have clicked onto Report safety/abuse you will need to follow the on screen
instructions:









Select what issue you are reporting from the drop down box.
Input your email address.
The child’s name.
Child’s age.
The username you want to report.
The age of the user you are reporting.
What you are reporting.
When was the snap sent?
Then entre additional information.
Report spam:




Child’s username.
Email address.
Spammer’s username.
Information describing the spam.
Reporting/blocking an account:
This can be done if you have an account and is really simple to do.




Click on the user you want to report/block.
Press the settings button (which is circular in shape).
Select Block user.
Then choose the reason you want to block them.
Twitter:
https://support.twitter.com/forms
The above link will take you to File a ticket, here there are various ways of reporting issues
without an account.
When reporting on Twitter you will need some of the following:





USER NAMES (of who you are reporting and maybe your students)
ULR (a link or links to what you are reporting)
EMAIL ADDRESS (the address of the reporter)
DESCRIPTION (of what has happened/why you want to report them)
PHONE NUMBER (this is only required for certain reports that are serious in nature).
Reporting without an account:
Reporting impersonation:



Select from the ticket page Impersonation.
This will bring up a selection of options to pick from.
You need to choose the appropriate category. E.g. My account was suspended.
Reporting with an account:
Reporting a profile:
Ios (iPhone/iPads)
There are 3 simple steps to reporting a profile on your phone/account.
1. Open the profile you would like to report.
2. Select the gear icon
3. Select report then select the issue you are reporting.
Android (LG,Samsung, Windows etc)
Again there are 3 simple steps to reporting an account off of an Android phone.
1. Tap the overflow icon …
2. Select the gear icon
3. Select report then select the issue you are reporting.
If you select They’re being abusive or harmful, Facebook ask you to provide additional
information about the issue you’re reporting.
Tinder:
Tinder is more complicated than other apps because it requires someone to have an
account in order to block/report someone.
https://www.gotinder.com/faq
The above link will take you to the support page.
Un-mantching/blocking someone:






Scroll to the matches heading.
Select how do I un-match someone.
You need the student to go onto the profile of the person they want to block.
In the top right hand corner click the icon.
Select un-match.
By doing this, the blocked person will no longer be able to contact your student.
Reporting someone:




Go to the profile of the person you want to block.
Again click the top right icon.
Then select report.
Then follow any on screen instructions.
Periscope:
https://help.periscope.tv/
The above link will take you directly to Periscope’s help page.
Again to report something you will need to have an account.
Blocking an account:
ios
There are 3 simple steps to blocking someone on Periscope.
1. Select the account you want to block.
2. Select the gear icon
3. Then select block user.
Android
1. Select the profile you want to block,
2. On their profile tap the menu icon.
3. Then select block user.
Making your videos private:
By default all videos are public. Make sure that before broadcasting make sure your videos
are set to private.
You are also able to contact Periscope. To do this you will need the following info.






Name
Email
Subject
Category
Message
Attachments if needed
*If you receive anything unpleasant, threatening, slanderous or just down right
unpleasant, make sure you print a copy. School or the Police will need this to
be able to help- the sender may delete the post and you need proof!