ALL YOU NEED
TO KNOW ABOUT
YOUR HOLIDAYS
CHOOSE YOUR CLUB MED HOLIDAY
P. 94
CHILDREN
P. 96
SPORTS
P. 98
SPA
P. 99
PRACTICAL INFORMATION
P. 100
HEALTH
P. 104
FORMALITIES, PASSPORT AND VISA INFORMATION
P. 106
TRANSPORT
P. 108
BOOKING CONDITIONS
P. 114
SPECIAL OFFERS
P. 118
TRAVEL INSURANCE
P. 120
HOW TO BOOK
P. 122
93
SOMETHING FOR EVERYONE
At Club Med® we have a whole range of choices to meet your every desire, leaving you free to
choose an All-inclusive package or à la carte services*, and free to choose between pursuing your
favourite passion and making the most of all the activities on offer. It’s up to you to decide.
SOMETHING THAT MEETS
ALL YOUR EXPECTATIONS
All-inclusive or added extras - all you have to do is make
your choice.
THE CLUB MED® PACKAGE INCLUDES(1)
• Return flights and transfers between destination airport and Resort (only
if you have chosen the Club Med package that includes transport). You are
of course, welcome to make your own travel arrangements and in these
instances transfers are NOT included.
• Accommodation to match your selected level of comfort.
• Full board during your stay (including wine, beer and soft drinks with
lunch and dinner).
• Bar drinks and snacks served at specific times during the day and evening,
during bar opening times.
• Sports activities with provision of equipment and/or tuition for beginners
and/or advanced by qualified instructors.
• Club Med Baby Welcome® (from 0 to 23 months at most Family Resorts,
only if pre-booked at the time of reservation).
• Mini Club Med® (from 4 to 10 years, at certain Family Resorts).
• Juniors’ Club Med® and Club Med Passworld® (from 11 to 17 years, at
certain Resorts and on certain dates).
• Leisure activities.
YOUR HOLIDAY COST DOES NOT INCLUDE THE
FOLLOWING:
• Membership fees, Baby Club Med® (4 to 23 months) facilities, Petit
Club Med® (2 to 3 years) facilities, excursions, special courses, certain arts
and crafts materials, car hire, car park (in certain Resorts), health and beauty
treatments, pool towel (refundable deposit), washing/ drying facilities at
certain Resorts, champagne, VSOP and XO alcohol.
• Optional travel insurance. See p. 120.
Accommodation
Depending on the Club Med Resort, you will stay in a bungalow or a hotel.
You can choose from different types of rooms: Club Rooms, Deluxe Rooms or
Suites*, Rooms with a View, rooms specially designed for families or people
with reduced mobility, Interconnecting Rooms, Single Rooms, etc. Prices in this
brochure are based on standard twin share accommodation in a Club Room.
Some Resorts feature prices for a Deluxe Room or Suite at a supplement (see
Resort page). Sharing is only possible with another member of your party,
except at our Adult-only Resorts, where you can share with another guest.
Single occupancy is also available at most Resorts (minimum age 12 years)
in many of the categories (a supplement may be applicable depending on
the date of your stay and chosen Resorts). Please contact reservations for
the relevant prices and any other information on your room.
Our Resorts tend to be spacious and landscaped. For that reason many
of our Resorts offer rooms in blocks of accommodation 1, 2 or 3 storeys
high separate from the amenities, such as the restaurant. We define this
94
accommodation type as bungalows on the brochure to distinguish it from
a main building. Hotel based properties still have more expensive grounds
than many conventional hotels and usually have a restaurant and reception
area located within.
EXCLUSIVE Breakfast room service at all Suites at Club Med Resorts,
included in the Package.
Please call 08453 67 67 67, go to www.clubmed.co.uk or contact your local
travel agent for any information concerning prices and availability.
Dining
• Tables for 2 or tables accommodating up to 8 people.
• International buffets with drinks (soft drinks, beer, wine with lunch and
dinner).
• Extended dining hours.
• Delicious, varied and original cuisine at each meal.
• Discover local cuisine at our speciality restaurants in particular (bookings
should be made at reception on the morning in question).
• 12 Resorts awarded “Table Coup de Cœur” status, guaranteeing delicious,
creative cuisine and immaculate service: Cherating Beach, Club Med 2,
Da Balaia, La Plantation d’Albion Club Med, La Pointe aux Canonniers,
Marrakech (La Palmeraie, Le Riad), Opio en Provence, Palmiye, Trancoso,
Bali and Vittel Ermitage.
See page 102 for more information on dining.
Bar drinks and snacks included
See page 102 for information on what’s included in the package.
EXCLUSIVE In all our 5-Trident Resorts: a glass of champagne, served in a
flute, is included in your Club Med package from 18: 00 hours.
A LA CARTE*, THE CHOICE IS YOURS(1)
You can book the following services(2) when making your reservation:
• Baby Club Med® (4 to 23 months).
• Petit Club Med® (2 to 3 years).
• Special sports courses, green fees.
• Spa Packages.
• Combined excursions at some Discover New Cultures Resorts.
Some services(3) can only be booked on site:
• Excursions.
• Design workshops and some artistic workshops.
• Drinks and snacks not included in the Bar Drinks & Snacks package.
• Individual sports lessons.
• À la carte massages and treatments.
• The Club Med® Boutique.
• Baby-sitting and Pyjamas Club®.
• Certain hotel services (car hire, room service, etc.).
For more information please go to: www.clubmed.co.uk or ask your travel agent.
THE CHOICE IS YOURS
There are a thousand and one ways to enjoy a holiday with
Club Med®. All you have to do is create your ideal holiday
package.
5 Holiday Pleasures
• Experience the exceptional at 5 Resorts.
• Have a taste of everything at 10 Resorts.
• Discover new cultures at 3 Resorts.
• Enjoy your passion for sports at 4 Resorts.
• Feel renewed at 6 Resorts.
28 Resorts in all four corners of the world
• On the 5 continents: Europe, Africa, The Americas, Asia, Oceania.
• In 25 countries: Bahamas, Brazil, France, Greece, Mauritius, Italy, Maldives,
Morocco, Mexico, Senegal, Tunisia, Turkey plus many more.
• By the sea, in the countryside or in the mountains.
With your family, friends, your partner or just on your own
• 42 Family Resorts offering children’s club facilities* designed especially
for children:
- Baby Club Med®* at 8 Resorts.
- Petit Club Med®* at 16 Resorts.
- Mini Club Med® at 18 Resorts.
• 8 Resorts For Everyone welcoming children of all ages (or from 4 months,
2 years and 8 years at certain Resorts), with no specific children’s clubs.
• 1 Adults-only Resorts, reserved only for adults, 18 years and over.
• 13 Resorts for enjoying a tailor-made honeymoon with a personal advisor
throughout your stay, a special welcome in your room (champagne, gift,
breakfast, etc), and a complimentary and unforgettable souvenir of your
stay (Spa, introduction to diving, excursions).
Tailor-made comfort
• Three 5-Trident Resorts: prestigious locations, elegant décor and exclusive
services for a thoroughly luxurious and enjoyable stay.
• Sixteen 4-Trident Resorts.
• Nine 3-Trident Resorts.
• Quality accommodation: Club Rooms, Deluxe Rooms and/or Suites.
Our classification system of ’Tridents’ operates solely within Club Med; it
cannot be compared with other hotels and resorts. The number of tridents
allocated to a specific Club Med Resort gives you an idea of the standard
of comfort of the accommodation and facilities on offer.
Our NEW 5 Trident Resorts are our top of the range Resorts situated in
exceptional locations, offering exclusive services, exceptional facilities and
the highest level of comfort and elegance that Club Med provides.
Tailor make your holiday
• Holiday package with flights included (transfers between airport and
Resort or train station and Resort) or without flights/train fares (transfers
not included).
• Holiday duration of one week, 14 days or more, or Short Stay (weekend,
long weekend, special stay).
*At extra cost.
**At certain Resorts in Europe.
(1)
The services listed on this page are intended only as a guide, and the list is not exhaustive.
They are only available in certain Resorts and/or on certain dates and/or are subject
to certain conditions and/or are subject to availability. A supplement may or may not
apply. For further information, refer to the Resorts pages in this Brochure, contact your
local travel agent or go to www.clubmed.co.uk
(2)
At extra cost. Enrolment either at time of booking or on site is subject to availability
and conditions of sale and prices which apply in the Resort. Places are limited and we
recommend you book early.
(3)
Services available at the Resorts at extra cost. On sale on site, subject to availability
and conditions of sale and prices which apply in the Resort.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 95
CHILDREN
CONFIDENCE AND
PEACE OF MIND
At Club Med your children will learn how to be free and independent. The
ability of our G.O®s to listen and gain the confidence of their young G.M®s
plays a large part in that process. At the same time, all children remain close
to their parents and are free to see them at any time during the day.
THE PETIT CLUB MED®*
From 2 to 3 years, children fill up on energy, friends and
new experiences at Petit Club Med®*.
• Supervision for children aged 2 to 3 years.
• Open 6 days a week (7 days a week at Bali, Bintan Island, Cherating
Beach, Phuket), from 9 am (or 10.30 am) to 5.30 pm and from 7.30 pm to
9 pm all season long.
• Specially adapted infrastructures: bottle facilities 24 hours a day, Baby
Restaurant and Club Med Boutique®*.
IMPORTANT
BABY CLUB MED®*
The Petit Club Med®* is an optional service, at £190 per child per week
(for 6 days, non refundable), which must be booked and purchased at
time of booking the holiday.
Places are limited and we advise you to book early!
Nappies and baby milk are not provided by Petit Club Med®*.
From 4 to 23 months, babies get all the cuddles and attention
they need at Baby Club Med®*.
THE MINI CLUB MED®
• Suitable for babies aged between 4 and 23 months.
• Days adapted to suit the biological rhythms of each child.
• Open 6 days a week, from 9am to 5.30pm, all season long.
• Top level comfort and specially adapted infrastructure: baby feeding rooms
24 hours a day, Baby Restaurant and Club Med Boutique®*.
IMPORTANT
The Baby Club Med®* is an optional service, at £210 per child per week
(for 6 days, non refundable), which must be booked and purchased at
time of booking the holiday.
Places are limited and we advise you to book early.
Nappies and baby milk are not provided by Baby Club Med®*.
From 4 to 10 years, children want to do it all. The Mini
Club Med® has thought of everything to satisfy their endless
thirst for discovery.
• Included in the package.
• Open 6 days a week (7 days a week at Bali, Bintan Island, Cherating Beach,
Phuket), throughout the season, from 9 am to 5.30 pm, and from 7 pm to
9 pm, all season long.
• Children are divided into age groups
• Sports, games and creative activities
CLUB MED BABY WELCOME®
IMPORTANT
(from 0 months to 23 months)
Included in the holiday package.
Sign up for Club Med Baby Welcome® when you book your holiday at no
extra cost.
The benefits include:
• Childcare facilities provided in the room: cot bed, changing mat, baby bath;
• Meals specially prepared in the baby-corners (sweet and savoury baby
jars), with all utensils for preparing meals;
• Spare prams/pushchairs.
Children are under the responsibility of GO®s only during activities
organised for them in the Mini Club Med®, and only if the accompanying
parent has correctly filled in the presence register. If the parents authorise
the child to be independent (for children between 8 and 10 years), the
child will be under the responsibility of the parents outside the Mini
Club Med® or outside of any Mini Club Med® activities.
IMPORTANT
• Club Med Baby Welcome® is NOT Baby Club Med® and babies are
under no circumstances the responsibility of the G.O®s as is the case in
the Baby Club Med®*. Parents or guardians must remain with the child
throughout the duration of the holiday and they remain completely
responsible for the child.
• Club Med Baby Welcome® is a service which offers families with babies,
facilities for the comfort and well-being of their little ones.
• Nappies and baby milk are not provided by Club Med Baby Welcome®.
TEENAGERS PASSWORLD®
For 11 to 17 year olds, Club Med® proposes everything but
imposes nothing. A genuine free and exclusive state of mind,
something the young appreciate.
• Club Med Passworld® or Juniors’ Club Med® is available, depending on the Resort.
• Exclusive areas for teenagers.
• Places to meet others and to express themselves, where they do what
they want when they want: play, learn, have a ball…
IMPORTANT
Teenagers are under the responsibility of the G.O®s only during activities
organized for them and proposed à la carte, and under no circumstances
are G.O®s considered permanent supervisors. Club Med will put security
measures in place for the protection of all guests.
Juniors’ Club Med® and Club Med Passworld® are open during the school
holidays only (French school holidays and/or those in other countries).
96
For more information please go to: www.clubmed.co.uk or ask your travel agent.
CHILDREN
PRACTICAL
INFORMATION
FACILITIES AND EQUIPMENT
The number of places available at Baby Club Med®, Petit Club Med® and Mini
Club Med® are limited according to age categories and age brackets. As a
result, applications to join these clubs may be refused if the quota for the
age bracket in question has already been reached. We would like to remind
you that Club Med® shall only register children in the aforementioned clubs
if they have reached the required age by the date of departure. At certain
Resorts, Club Med offers G.M®s evening childminding services provided by
experienced G.O® staff. The times and age limits applying to these services
are stated at each Resort.
At some Resorts, Club Med can also put parents in contact with individual
baby-sitting services upon request, although it can in no way be held
responsible for these services, which are provided by third parties under
their sole responsibility. The aforementioned services are not included in
the Package (unless stated and/or as part of a special offer), and are subject
to availability and must be booked and paid for at the Resort in accordance
with the price and payment conditions applicable at said Resort.
The G.O®s accompanying children at Baby Club Med®*, Petit Club Med®*
and Mini Club Med® are all qualified (in France: BAFA – children’s group
leader certificate – or suitable qualification for working with young children,
depending on the age of the children they are working with. In other countries:
the equivalent local qualification).
Quality standards apply when supervising children under the age of 6: in particular,
with respect to the number of children per G.O®. Under no circumstances will
this quota be exceeded. To ensure the highest level of security for your children,
G.O®s are never left on their own and are assisted by other G.O®s if necessary.
Standards and strict working rules ensure an optimum level of security:
• a contact diary is used to keep parents informed (report on day’s activities,
child’s arrival and departure time);
• a wristband is worn to identify children under G.O® supervision;
• French and American safety standards apply for equipment in children’s
holiday centres (e.g. use of safety glass, etc);
• subject to availability, a nurse is on site in Mini Club Med® Resorts and a
pediatrician in Baby Club Med® Resorts.
REGISTERING YOUR CHILDREN
Prior to departure
If a child is under medication, only the parents or guardians are allowed
to administer this. Under no circumstances are the children’s club G.O®s
authorised to replace parents in this instance.
This could preclude your child attending the children’s club (e.g. children
carrying Epipens).
Please make sure you advise of your child’s condition every time you book.
Our facilities are not equipped to take charge of children in need of special
medical supervision (especially monitoring), or one to one supervision or
the exclusive presence of a third party. These children will remain under the
sole responsibility of their parents or guardian.
On site
On arrival at the Resort, parents or guardians must see the G.O® team at
Baby Club Med®*, Petit Club Med®* or Mini Club Med® to register their
children on the appropriate site list. It is important to inform the G.O®s at
this point of any allergies or habits the child may have.
Meals for children suffering from food allergies are to be given only by
parents or guardians.
It is particularly important that children should maintain their usual eating
habits (i. e. quality and quantity) nutritional and sleeping patterns, and have
appropriate clothing for the weather conditions.
Having to adapt to a new environment and rhythm can be unsettling for
young children. Being separated from their parents and mixing with other
children is often unavoidable. Problems may include behavioural difficulties
(crying, irritability), disrupted eating or sleeping patterns. Because their
immune systems are immature, small children in a group environment are
vulnerable to easily spread ENT infections such as colds, ear infections,
bronchitis, or tummy upsets.
The contact diary
G.O®s are responsible for children during the opening hours of Baby
Club Med®*, Petit Club Med®* or Mini Club Med®, on condition that their
parents or guardians have correctly filled in the attendance register provided,
stating in particular (next to their signature) the time at which their child
has been left and will be collected, and where the parents or guardians
can be contacted.
Some basic information about children’s health
• In accordance with current legislation, children under the age of 6 years will
only be admitted to Mini Club Med®, Petit Club Med®* or Baby Club Med®*
upon presentation of a medical certificate stating that the child is in a fit
state of health for participation in children’s group activities.
• In order for children to gain admission to all Baby Club Med®* and Petit
Club Med®* Resorts parents and guardians must show that all their children’s
vaccinations are up to date (medical certificate or health record). In the
case of Baby Club Med®*, the vaccinations must include the child’s first
jabs against diphtheria, tetanus and polio.
• You should also ensure that there is no medical reason why your child should
not take part in the sports activities offered in the Club Med Resort.
• Access to the accompanied facilities is restricted to children deemed able
to cope with life in a group environment and who are free of infectious
or contagious illnesses or fever. This restriction continues to apply until
all visible signs of illness disappear. If there are signs of infectious illness,
Club Med reserves the right to require that the child be sent home, or at
least be kept in strict isolation away from contact with other children (all
common areas) until all clinical signs of eruptive illnesses have resolved.
This precaution also applies to chicken pox (varicella), at all stages of
the disease.
• A doctor is present in certain Baby Club Med®* Resorts, subject to availability.
The doctor’s role is limited to detecting, advising, recommending a course
of action and giving therapeutic or first aid treatment. However, for ethical
reasons, under no circumstances can he/she replace a local general
practitioner who is the only person authorised to issue prescriptions.
Furthermore, under no circumstances are G.O®s permitted to administer
medicines to children.
• Any consultations or visits to/from a local general practitioner will be
charged to the parents or guardians.
*At extra cost.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 97
ENJOY YOUR SPORTS
To make sure you enjoy your chosen sports in complete safety, please observe the
following recommendations.
Prices for the various services, including sports tuition, given in the Brochure
are valid until 30 April 2010. For prices after 1 May 2010, please consult the
Autumn/Winter 2010-2011 Ski and Sun Brochures.
PHYSICAL CONDITIONS, PRECAUTIONS AND FACILITIES
The Club Med® policy on sports activities is based on the expert training of
all our G.Os®, and on regular information from our heads of department and
teams. This policy is the product of the many years of experience that we
have serving you in the field of sports. You are strongly advised to follow the
safety rules and instructions given by the G.Os® and posted on billboards
around the Resorts, close to the facility access points.
You should only engage in sports that match your physical capabilities. You
should not overestimate your capabilities and give particular consideration to
the condition of your muscles and heart. You should also warm up beforehand
and take regular breaks during exercise, and drink before the first signs of
thirst appear. We also advise you eat slow-metabolising sugar-based food
(bread, pasta, rice, cereals) before exercising.
Whether you are an adult or a child, if you become aware of any pain
you should slow down, change position or stop immediately as such pain
represents a warning sign. If you are taking part in watersports make sure
also that you do not eat a large amount of food in the two hours before
you go into the water.
Taking part in any sport requires a good level of core fitness and also implies
that you accept the risks involved with that particular sport.
DIVING IN COMPLETE SAFETY
To be able to scuba dive you must be in good health as it is an activity that
may aggravate certain existing conditions and complaints.
Whether you are experienced at diving with a group or on your own, you may
be required to perform a readaptation dive in open water or a swimming
pool in accordance with our safety regulations. Boat trips and watersports
activities may be cancelled due to sea and/or weather conditions (particularly
during the monsoon season). For your safety, a lifejacket must be worn at
all times.
Documentation to be presented
In accordance with PADI procedures (for adults and children) adopted
by Club Med®, you must fill out a medical self-assessment questionnaire
before you dive. This questionnaire can be viewed and downloaded from
the Club Med® website (www.clubmed.co.uk). We recommend you show this
form to your doctor who will help you complete it. A positive answer to any
question on the form, which will be handed out at the diving centre, may
98
call into question your aptitude for diving. In this case, you will need to see
a doctor at the site, who will have the final say as to your ability to dive. In
addition, a medical certificate demonstrating the absence of contraindications
to scuba diving, dated within the previous 12 months, by a doctor competent
in underwater medicine (sports doctor, hyperbaric doctor or a doctor certified
by a deep-sea diving federation) will be required if you wish to take the
higher CMAS diploma (1 star or equivalent). The documentation required
and the conditions mentioned above are also compulsory for so-called non
Club Med® scuba diving, i. e. diving run by outside service providers. We
do not cover the cost of medical consultations.
Do not forget your certificates and your diving log book.
Children
Written permission from parents is required for minors to take part in diving
activities. A medical certificate, drawn up in advance by a doctor testifying
to the absence of contraindications (in particular ENT) that would prevent a
child from diving is required before the child can take part in PADI Discover
Scuba Diving. This certificate cannot be obtained at the Resort.
Equipment
Masks, flippers and snorkels can be borrowed for unaccompanied diving
activities such as snorkelling. For scuba diving*, wetsuits* and diving
computers* can be rented at all diving centres. Tanks and stab jackets
(inflatable safety system), flippers, masks, regulators and lead belts are included
in the Packages. Depending on the Package, wetsuits are included.
In accordance with the Club Med® safety standards for scuba diving* at our
PADI-certified schools, guests are not permitted to go diving in the 12 hours
before their return flight.
ACTIVITIES PROVIDED BY EXTERNAL SUPPLIERS*
Club Med® also offers activities provided by external suppliers at some
Resorts which are not included in the package price.
Although some of these activities can be booked at the same time as you
reserve your Package and/or on site at the Club Med Resort (in particular
at the Excursions Desk), the terms and conditions regarding availability and
sale (in particular the prices and cancellation terms of these activities) are
applied by the relevant external service providers.
Transfers to and from these non Club Med® activities are laid on by the
external service providers.
*At extra cost.
For more information please go to: www.clubmed.co.uk
WELL-BEING
Well-being and holidays share a common bond: they both open up a world of exciting
new experiences. Enjoy some time out at our enchanting Spa* and Massage Areas*.
THE BENEFITS OF CLUB MED®
32 Resorts with Spas* dedicated to your well-being, all over the globe.
8 Resorts with Massage Areas*, vast relaxing spaces combining beauty and refinement
● Beautifully designed areas in havens of tranquillity.
● Well-being formulas that cater to every desire.
● Experts attending to your every need.
●
●
CLUB MED’S HIGH-CLASS SPA PARTNERS
Club Med 2 Spa* by Carita on board our 5-Trident cruise ship - Club Med 2.
The Club Med Cinq Mondes Spa®* at La Plantation d’Albion Club Med Mauritius
and Marrakech (La Medina, La Palmeraie, Le Riad) Morocco.
● Club Med Spa* by Comfort Zone®, at Cancún Yucatán Mexico
and Punta Cana Dominican Republic.
● Club Med® Keiraõ Spa* at Opio en Provence France a new Zen approach to well-being.
● The Club Med Spa* by Decléor captures the most precious elements of plant
extract, offering a new art of well-being.
●
●
NEW Aesthetic treatments* for teenagers only at the “Teen Spa” : at Trancoso (12 years and over),
Cancún Yucatán and Punta Cana (13 years and over).
THE SPA*: PRACTICAL
INFORMATION
ORGANISING YOUR SPA* HOLIDAY
• For Spa opening times please ask at the reception desk at the Club Med®
Resort or at the Spa* itself.
• We recommend you book your Club Med Spa Packages* when making your
holiday reservation so that you may book your treatments* for the morning or
afternoon. You will be informed of your exact appointment time at the Resort
by our Spa hostesses. Your choice (morning or afternoon) shall apply for every
day of your Package*. Purchasing of your Club Med Spa* Package at the time
of making your holiday reservation guarantees your treatments*, but not the
appointment time. To confirm your schedule you must present your Club Med
Pass® at the Spa* reception desk when you arrive at the Resort.
• For Packages* lasting from 1 to 6 days, rituals* and à la carte treatments*,
bookings may be made on arrival, subject to availability.
• Packages*, treatments*, Turkish bath*, Jacuzzi* and water-based workout
and sauna* are available, depending on the facilities at each Resort.
Customers aged under 18 are not allowed to access these services (except
for Teen-Spa* beauty treatments, which are available to children aged 12 and
over at Trancoso, and 13 and over at Cancún Yucatán and Punta Cana).
• Customers may not change or replace the treatments proposed in the
Packages*.
• Packages are non-transferable and must be used by the person who has
bought them.
• Sole method of payment: Club Med Pass®.
• Treatments should be paid for at the time of the appointment. No refund
or replacement treatment will be given in the event of the cancellation
of any treatments* (à la carte or as part of a Package*) during a holiday
without medical grounds or without 24 hours notice being given.
• The Spa* at La Medina is the preferred location for treatments* booked
by G.Ms® staying at Marrakech la Medina. During busy times, however,
appointments may be transferred to the Spa at La Palmeraie (a complimentary
shuttle service will be provided). Likewise, the Spa* at La Palmeraie is the
preferred location for treatments* booked by G.Ms® staying at Marrakech la
Palmeraie. During busy times, however, appointments may be transferred to
the Spa* at La Medina (a complimentary shuttle service will be provided).
• Turkish bath at Marrakech: only customers receiving treatments* at the
Spa will be provided with bathrobes and will have access to the Zen tea
room and the relaxation room.
• As part of “The Prettiest Mum Package*”, children over 4 months may
be admitted to Baby Club Med®* during treatment sessions*, subject to
places being available. To consult the admission requirements at Baby
Club Med®*, Petit Club Med®* and Mini Club Med® please see p. 96.
• Club Med® reserves the right to alter, cancel or re-schedule its programmes*.
• Specific packages* are available for groups and seminars (minimum of
21 people).
*At extra cost.
**All our massages are non-medical and non-paramedical and are considered to be
aesthetic and non-therapeutic well-being treatments. The term “massage” can also
be used to describe a form of body modelling performed using different techniques of
diverse origin and by practitioners trained in approved centres or by beauticians.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 99
PRACTICAL INFORMATION
COUNTRY
RESORT
05 90 85 49 50
05 90 85 49 70
Club Med Boutique®*, laundry*, ice-making machines,
photographer*, car rental*, Internet zone* and Wi-Fi access*,
transit room (with lockers, showers and toilets) for late departures,
conference rooms*. Towel service.
Les Boucaniers
Club Med Les Boucaniers
Pointe Marin
97227 Sainte-Anne
Martinique
French West Indies
05 96 76 72 72
05 96 76 57 00
Club Med Boutique®*, laundry*, ice-making machines,
photographer*, car rental*, Internet zone* and Wi-Fi access*, transit
room (with lockers, showers and toilets) for late departures. Towel
service.
Columbus Isle
Club Med Columbus Isle
San Salvador Island
Cockburn Town
Bahamas
1 242 331 20 00
1 242 331 24 58
Club Med Boutique®*, laundry*, photographer*, Internet zone* and
Wi-Fi access*. Towel service.
Rio das Pedras
Club Med Rio das Pedras
Br 101km 445,5 Rodovia Rio Santos
23860-000 Mangaratiba,
Rio de Janeiro
Brazil
55 21 2 688 91 91
55 21 2 688 33 33
Club Med Boutique®*, laundry*, photographer*, hairdressers*,
conference room*, Internet zone* and Wi-Fi access*, transit room
(with lockers, showers and toilets) for late departures, valet parking.
Towel service.
Trancoso
Club Med Trancoso
Estrada Municipal Km 18 fazenda Taipe
S/N 45810-000 Trancoso
Porto Seguro Ba Cep
Brazil
55 73 3575 8400
55 73 3575 8484
Club Med Boutique®*, laundry*, photographer*, hairdressers*,
conference room*, car rental*, Internet zone* and Wi-Fi access*,
valet parking. Towel service.
(870) 3 227 194 11
or 41
communication
via satellite:
approx. 6 €/min
(870) 3 227 194 51
Club Med Boutique®*, laundry* (no dry cleaning) and ironing
service*, hairdressers*, Internet zone, photographer*, conference
room. Towel Service.
Club Med 2
El Gouna-Red Sea
Club Med El Gouna-Red Sea
Egypt
20 65 354 79 34
20 65 354 79 33
Club Med Boutique®*, dry-cleaning*, photographer*. Towel service,
conference room*, Internet zone* and Wi-Fi access*.
Louxor
Club Med Louxor
Hotel Bella Donna
Rue Khaled Ibn Walid Louxor
Egypt
20 95 2384 000
20 95 2380 879
Club Med Boutique®*, laundry*, Wi-Fi access*. Towel service
Sandpiper
Club Med Sandpiper
4500 S. E Pine Valley Street
34952 Port Sainte-Lucie
Florida - United-States
1 772 398 51 00
1 772 398 51 03
Club Med Boutique®*, washing machine*, dryer*, ice-making
machines, photographer*, Internet zone* and Wi-Fi access*, car
rental* (reservation in the Resort and free shuttle service to/from
rental office). Conference rooms*. Towel service.
La Palmyre
Atlantique
Club Med La Palmyre Atlantique
Allée du Grand Large
17570 Les Mathes-La Palmyre
France
05 46 39 77 30
05 46 02 61 66
Club Med Boutique®*, washing machine*, dryer*, photographer*,
hairdresser*, Internet zone* and Wif-Fi access*, bicycle rental*,
conference rooms*. Towel service.
Opio en Provence
Club Med Opio en Provence
Domaine de la Tour
Chemin de la Tourreviste
06650 Opio
France
04 93 09 71 00
04 93 09 71 70
Club Med Boutique®*, washing machine*, dryer*, dry cleaning*,
hairdresser*, photographer*, Internet zone* and Wi-Fi acess*,
conference centre*. Towel service.
230 206 07 00
230 206 07 50
Club Med Boutique®*, dry cleaning*, laundry*, photographer*, car
rental*, Internet zone* and Wi-Fi Access*. Towel service.
230 209 10 00
230 263 86 17
Club Med Boutique®*, photographer*, Internet zone*and Wi-Fi
access*, washing machine*, dryer*, dry-cleaning*, laundry*, car rental*,
bike rental*, transit room (with lockers, showers and toilets) for late
departures. Towel Service.
Egypt
United
States
France
Mauritius
La Plantation d’Albion Club Med
La Plantation
Avenue du Club Med
d’Albion Club Med Albion
Mauritius
La Pointe aux
Canonniers
Club Med La Pointe aux Canonniers
Grand Baie
Mauritius
Bali
Club Med Bali
P. T. Holiday Villages
Lot n° 6
80361 Nusa Dua
Indonesia
62361771521
62361771835
Shop that sells furnitureand homewear with asian inspiration*, open
air market selling local crafts*
Club Med Boutique®*, washing machine*, dryer*, dry cleaning*,
laundry*, hairdresser*, ice-making machines, photographer*, Internet
zone* and Wi-Fi access*, car rental*, conference room*. Towel
service.
Bintan Island
Club Med Ria Bintan
Jalan Perigi Raya, Site A 11
Lagoi North Bintan Bintan Utara T. Uban
Indonesia
62 770 69 28 01
62 770 69 28 26
Club Med Boutique®*, craft shop*, washing machine*, dryer*,
laundry*, Pro-shop golf*, photographer*, Internet zone* and Wi-fi
access*, conference rooms*. Towel service.
Coral Beach
Club Med Coral Beach
Hof Almog PO box 2120
Eilat 88119
Israel
972 8 635 00 00
972 8 635 00 55
Club Med Boutique®*, hairdressers*, Internet zone*and Wi-Fi
access*, washing machine*, dryer*, dry-cleaning*, laundry*, car
rental* (5min away from the Resort). Towel Service.
Indonesia
Israel
100
HOTEL SERVICES
*At extra cost
Club Med La Caravelle
97180 Sainte-Anne
Guadeloupe
French West Indies
Brazil
Caribbean
TELEPHONE/
FAX
La Caravelle
French West
Indies
Bahamas
ADDRESS
For more information please go to: www.clubmed.co.uk or ask your travel agent.
COUNTRY
RESORT
ADDRESS
TELEPHONE/
FAX
HOTEL SERVICES
*At extra cost
Kamarina
Club Med Kamarina - BP 25
97 100 Scoglitti (Ragusa) Sicily
Italy
39 09 32 91 91 11
39 09 32 91 93 94
Club Med Boutique®*, laundry*, dry cleaning*, hairdressers*,
photographer*, Internet zone* and Wi-fi access*, car rental*,
conference rooms*. Towel service.
Napitia
Club Med Napitia
Contrada Difesa - 89812 Pizzo Calabro
Italy
39 0963 53 80 00
39 0963 53 80 14
Club Med Boutique®*, crafts shop*, washing machine*, dryer*, Internet
zone*, hairdresser*, photographer*, car rental*. Towel service.
Malaysia
Cherating Beach
Club Med Cherating Beach
29th mile, Jalan Kuantan Kemaman
26080 Kuantan Pahang Darul Makmur
Malaysia
609 581 91 33
ou 609 581 91 25
609 581 91 72
Club Med Boutique®*, washing machine*, dryer*, dry cleaning*,
laundry*, photographer*, conference rooms*. Internet zone and
Wi-Fi access. Towel service.
Maldives
Kani
Club Med Kani
PO Box N 2051 Kanifinolhu
Malé
Maldives
960 664 31 52
960 664 48 59
Club Med Boutique®*, washing machine*, dryer*, Internet zone* and
Wi-Fi access*. Towel service.
Agadir
Club Med Agadir
Chemin Oued Souss
80 000 Agadir
Morocco
212 528 82 95 00
212 528 84 24 44
Club Med Boutique®*, hairdressers*, washing machine*, dryer*,
laundry*, dry cleaning*, photographer*, car rental*, Internet zone*
and Wi-Fi access*. Towel service.
Marrakech la
Medina
Club Med Marrakech
Place Jemaa el-Fnâ - 40 000 Marrakech
Morocco
212 524 44 40 16
212 524 44 46 47
Marrakech la
Palmeraie
Club Med la Palmeraie
Sidi Yahya la Palmeraie
44 000 Marrakech
Morocco
212 524 42 58 00
212 524 42 58 10
Marrakech le Riad
Club Med Marrakech le Riad
Sidi Yahya
44 000 Marrakech
Morocco
212 524 42 58 08
212 524 42 58 11
Mexico
Cancún Yucatán
Club Med Cancún Yucatán
Punta Nizuc
km 21.5 État de Quintana Roo
C. P. 77500 Cancún
Mexico
52 99 88 81 82 00
52 99 88 81 82 80
Club Med Boutique®*, laundry*, ice-making machines,
photographer*, beauty salon*, jewellery shop*, transit room for late
departures (with lockers,showers & toilets), Internet zone* and Wi-Fi
access*, car rental*, conference room*. Towel service.
Portugal
Da Balaia
Club Med Da Balaia
Praia Maria Luisa
8200-854 Albufeira
Portugal
351 289 510 500
351 289 587 179
2 Club Med Boutique®*, washing machine*, dryer*, laundry*, dry
cleaning*, hairdressers*, photographer*, Internet zone* and Wi-Fi
access*, Towel service. Conference rooms*. Car and scooter rental*.
Dominican
Republic
Punta Cana
Club Med Punta Cana
APT Postal 106,
Higuey Provincia La Altagracia
Dominican Republic
1 809 686 55 00
1 809 959 52 87
Club Med Boutique®*, laundry*, photographer*, car rental*, Internet
zone* and Wi-Fi access*, conference rooms*. Towel service, transit
room for late departure (with lockers, showers & toilets).
Senegal
Cap Skirring
Club Med Cap Skirring
BP 9 Ziguinchor
Senegal
221 33 993 52 22
221 33 993 52 12
Club Med Boutique®*, Internet zone*and Wi-Fi access*, bike rental*.
Towel Service.
Thailande
Phuket
Club Med Phuket
Holiday V Ltd 3 Kata Road,
Karon s-d, A. Muang district
83100 Phuket
Thailand
66 76 33 04 56
à 459
66 76 33 04 61
Taillor*
Club Med Boutique®*, photographer*, washing machine*, dryer*,
dry-cleaning*, laundry*, hairdressers*, conference room*, Internet
zone*and Wi-Fi access*. Towel Service.
Tunisia
Hammamet
Club Med Hammamet
BP 26 - 8056 - Barraket Es Sahel
Hammamet
Tunisia
216 72 227 400
216 72 226 714
Club Med Boutique®*, crafts shop*, laundry*, dry cleaner*, washing
machine*, dryer*, photographer*, car rental*, Internet zone*. Towel
service.
Turks &
Caïcos
Turquoise
Club Med Turquoise
Providenciales Turks & Caïcos Islands
British West Indies
1 649 946 55 00
1 649 946 54 97
Club Med Boutique®*, laundry*, ice-making machines,
photographer*, Internet zone* and Wi-Fi access*. Towel service.
Turkey
Palmiye
Club Med Palmiye
Palmiye Tatil Koyu As - Tekerlektepe
Mevkii Kemer - 07980 Antalya
Turkey
90 242 814 32 60
à 69
90 242 814 12 96
Club Med Boutique®*, washing machine*, dryer*, dry-cleaning*,
Internet zone* and Wi-Fi access*, photographer*, car rental*
hairdresser*. Conference center*. Towel service.
Italy
Morocco
2 Club Med Boutiques®*, craft shop*, washing machine*, dryer*,
dry cleaning*, laundry*, photographer*, car rental*, Internet access*
(Wi-Fi access at Le Riad). Towel service. At La Palmeraie, conference
center*, transit room for late departures (with lockers, showers &
toilets) from La Palmeraie.
Shuttle between Marrakech la Medina and La Palmeraie and Le Riad.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 101
PRACTICAL INFORMATION
BAR DRINKS AND SNACKS
VALUABLES
Enjoy open bar and snacks day and night (during bar opening times) without
worrying about the bill at all our Club Med Resorts (including nightclubs).
Drinks(1) served by the glass and at the bar only: fruit juices, alcoholic and
non-alcoholic cocktails, hot drinks, local and international spirits, soft drinks
and wine.
Do not travel with valuables or jewellery. During your holiday, never leave
valuables, ID documents or jewellery unattended in your room. We cannot
be held responsible for any theft of valuables or jewellery not deposited in
the safe in your room or in the main safe at the Resort, and our insurance
company will not reimburse you unless negligence on the part of Club Med®
can be proven.
EXCLUSIVE at our 5 ∑ Resorts: champagne, served in flute glasses, included
in your Package from 6 pm.
• Bottled water (half litre)**.
• Sweet and savoury nibbles.
(1) Subject at all times to availability of stock and to the right reserved by Club Med to
refuse to serve drinks to a G.M® whose state of health or inebriation renders this action
advisable. Consumption of alcoholic beverages is restricted to G.M®s above the legal
age limit (subject to applicable national legislation). When consuming alcohol you may
be asked to provide evidence that you are of a legally permitted age for the country in
which you are staying. The abuse of alcohol constitutes a health hazard.
*At extra cost.
**In certain Resorts in Europe.
PAYING FOR YOUR RESORT EXPENSES
Before leaving the Club Med Resort, G.M®s must settle their account and
pay for the purchases they made in the Resort which were charged to their
Club Med Pass®. The amount due can be paid either in local currency or by
credit/debit card, but not by cheque. In some Resorts, an “Express Departure”
service is offered, which helps G.M®s save time on departure. To benefit
from this service, G.M®s merely have to fill in a form with their credit/debit
card details, and then put this form, their deposit cards and their room keys
into an envelope to be dropped off at reception. Club Med guarantees that
all adequate security and confidentiality measures are respected in each
Resort offering this service. In this way, G.M®s using this service have no
need to go to reception to settle their account. An account statement, the
card transaction receipt and the corresponding bill will be sent to G.M®s
by post, to the address indicated on the form. Please note: in Club Med
tipping simply does not exist.
PETS
Club Med® regrets that it is not in a position to welcome pets belonging
to G.M® to its Resorts, irrespective of the travel package you have chosen.
Guide dogs for the blind will be admitted provided that they are accepted
for travel by airline companies and that no quarantine period is imposed
by the host country.
MINORS
Children under the age of 18 years must be accompanied by a responsible
adult for the whole duration of their Club Med holiday. We will not book
a holiday for minors travelling by themselves. Children travelling with an
adult other than their parents/legal guardian will need to provide written
authority from their parents/legal guardian, plus a written acceptance of
responsibility from the accompanying adult is required within 14 days of the
booking being made. This authorisation should be signed on a ’Parental
Authorisation Form’, available upon request.
DINING
At Club Med Resorts, table sizes vary, though there are more large tables
than small ones which mainly accommodate 8 people. It is common practice
to share tables with your fellow guests. As soon as you have a place, your
glass should be turned up so, when you are visiting the buffet, others will
know your seat is taken. During your meal, help yourself to the buffet and
drinks (soft drinks, beer and wine are usually kept in the fridges). Please do
not take the drinks out of the restaurant. There is no waiter service, however
restaurant staff are available if you have any question or queries.
THE CLUB MED PASS® PAYMENT CARD
EXCURSIONS
Thanks to the Club Med Pass® payment card at most Club Med Resorts you
can pay for drinks not included in your package (such as champagne, VSOP
and XO drinks, wines on the wine lists in certain bars and restaurants and some
super-premium brands). In some Resorts, the Club Med Pass® card can also
be used to pay for other services to which an additional charge may apply,
such as the Club Med Spa, the Boutique, the Club Med Ski Service®, etc. A
deposit must be paid at the Resort before your Club Med Pass® payment
card can be issued and used. This guarantees that all expenditure on your
card during your holiday is fully covered.
The cost of excursions must be paid by the G.M® on site at the Club Med®
Resort in local currency or on your own account. The conditions of organisation,
registration, cancellation and modification will be communicated to the G.M®s
at the Resort. The excursions outside of Club Med organised by an outside
provider will remain under the sole responsibility of this provider. Excursions
are subject to local requirements and to a minimum number of participants.
Children’s acceptance is subject to a minimum age and they remain under
the full responsibility of their parents or accompanying adult.
HOLIDAY IN AN INTERNATIONAL ENVIRONMENT
THE WEATHER
Club Med® endeavours to provide G.M® with as much useful information as possible
about the weather at each Resort. For more in-depth information, we advise you
to consult the weather information on our website: www.clubmed.co.uk.
SMOKING
All public indoor areas at all our Resorts are designated no-smoking areas
in accordance with current legislation. For safety reasons we strongly advise
you not to smoke in the rooms.
At Sahoro all indoor areas, including the rooms, are no-smoking.
102
Club Med, whilst a French company, is today a global organisation with
guests coming from all over the world. Club Med’s Resorts are staffed with
multi-lingual G.O® teams who speak a variety of languages. Having said
this, you will find that in some Resorts the predominant language is French.
Please ask our Reservations Team for details of our Resorts which are highly
recommended by UK customers as they generally have a higher ratio of
English speaking staff than the other Resorts.
For more information please go to: www.clubmed.co.uk or ask your travel agent.
THE RESORTS
Family Resorts
These Resorts offer clubs(1) especially designed for children from 4 months
to 17 years. Types of club vary from Resort to Resort.
Resorts For Everyone
These Resorts welcome children of all ages(2) (or from the age of 4 months
in certain Resorts) but do not provide childcare facilities (there are no G.O®
specifically assigned to take care of children). Parents or legal guardians
are entirely and solely responsible for their children. Children under the
age of 18 must be accompanied by a responsible adult who can assure
their proper supervision throughout their Club Med® holiday. Age/price
limits for children are based on the age of the child on the date they return
from their holiday.
Adults-Only Resorts, from 18 years only
These Resorts are for adults only. Under-18s are not allowed to access these
Resorts, even if accompanied.
(1)
Applies to La Plagne 2100, Méribel (all three Resorts), Peisey-Vallandry, Tignes Val
Claret, Val d’Isère, Les Ménuires and Val Thorens on certain dates and subject to
availability at the selected Resort and whether the ski lifts are operating. Information
and enrolment on site only. Access to the Club Med Resort of Val Thorens is restricted
to G.M® aged 18 and above.
(2)
At extra cost, ages 4 months to 3 years.
Times of arrival and departure
In Winter Sun Villages are generally as follows:
ROOM
AVAILABLE
VACATE
ROOM BY(1)
DEPARTURE
FROM THE
RESORT BY
During the
afternoon
10 am
3 pm
3 pm - 8 pm
During the
afternoon
10 am
3 pm
3 pm - 8 pm
During the
afternoon
10 am
3 pm
CHECK-IN
TIME
MAIN ARRIVAL DAY (7-day stays)
3 pm - 8 pm
OTHER ARRIVAL DATES (7-day stays or more)
SHORT STAYS/WEEK-ENDS
(1)
Your travel documents will specify arrival and departure times
should they differ from the above. G.M®s are required to check
out before 10 am except Sahoro (Japan). G.M®s who have not
booked Club Med travel arrangements or are travelling on a selfdrive option are requested to arrive at the Club Med Resort from
3 pm. If G.M®s arrive before 3 pm and wish to have a meal, lunch
on the first day will be charged at a supplement except at Cancún
Yucatán Mexico, Columbus Isle Bahamas, Ixtapa Pacific Mexico,
La Caravelle Guadeloupe - French West Indies, La Plantation d’Albion
Club Med - Mauritius, Les Boucaniers Martinique - French West
Indies, Marrakech le Riad - Morocco, Punta Cana- Dominican
Republic, Sandpiper Florida - United States, Turquoise - Turks &
Caicos and Club Med 2
French School Holidays 2009/2010
OCTOBER HALF TERM
CHRISTMAS
FEBRUARY HALF TERM
SPRING HOLIDAYS
From 24 October 2009
to 05 November 2009
From 19 December 2009
to 04 January 2010
From 06 February 2010
to 08 March 2010
From 03 April 2010
to 3 May 2010
Important: This table is not representative of all the French School Holidays and should only be taken as a guide. Services that have been quoted in this brochure as ’only being
available during French School Holidays’ are dependent on individual Resorts. Please enquire if your requested service will be available at the time of booking.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 103
HEALTH
Club Med® has implemented a very strict health policy in each of its Resorts. However,
to complement the reassuring measures already in place we advise that you take a few
precautions before you depart and throughout your stay.
A WELL-MANAGED POLICY,
RECOMMENDATION AND ADVICE
DURING YOUR HOLIDAY
Recommendations, prevention and control are the three aims of Club Med® with
regard to health and hygiene, and we do not compromise on any of them.
Club Med® has for many years prioritised hygiene, health and safety in its
quality standards in order to ensure better protection of the individuals and
the community under its responsibility. Club Med®’s policy in this respect,
which is based on many years of experience in travel medicine, is founded
first of all on the information it provides in this Brochure, and on preventive
measures, which include regular and rigorous health and hygiene checks at
all its Resorts. These measures focus on food hygiene, general hygiene and
environmental control (control of water systems, air-conditioning, drinking
and swimming pool water), safety and medical assistance. By adopting
some simple health precautions both before and during your stay, you can
avoid situations likely to adversely affect the health of you and your children
while you are on holiday. It is important not to overlook these situations or
exaggerate the risks they pose, but to be aware of them in order to deal with
them in the best possible way. All of the following information is for general
guidance only and is subject to change according to the international health
conditions and regulations. Detailed advice may be obtained from your G. P.,
the Department of health or the medical centre detailed below.
BEFORE YOUR DEPARTURE
Your state of health and that of your children
We strongly advise you to consult your doctor and tell them where exactly
you intend to travel. Your doctor will be able to tell you whether your planned
holiday or travel arrangements are advisable given your current state of
health, especially if you are undergoing medical treatment, suffer from a
chronic illness, are pregnant, have a very young baby or if you are showing
signs of an allergic reaction to certain foodstuffs, insects or insecticides (the
latter are regularly sprayed in some of our Resorts, within authorised limits).
You should also discuss with your doctor the validity of your vaccinations and
those of your children. Club Med® will not reimburse the cost of any holiday
or other extra expense incurred (cancellation, travel costs home, hotels, taxis,
etc.) if you do not comply with these health regulations.
Once your doctor has authorised your decision to travel, do not forget to
take with you sufficient quantities of any medication that you might be taking,
and, if necessary, medication to prevent malaria, or any other necessary
prescriptions, bearing in mind the adverse effects that some photosensitive
medicines may have.
Moreover, if you are planning to practise a sport more intensively than you
are accustomed to, please ensure that you train properly beforehand and
do not take it for granted that you have the necessary level of physical
fitness required.
Pregnant women
Club Med® does not advise women at an advanced stage of pregnancy
(from 8 months pregnant) or women with high-risk pregnancies to go on
a Club Med holiday.
Flying
To improve your blood circulation on long-haul flights we advise you to
drink lots of water, to frequently get up and walk around and to move your
ankles from side to side. People suffering vein problems should, on the
recommendation of their doctor, wear compression socks.
104
Some rules of basic hygiene
Club Med® is very careful to ensure that all of its personnel at the Resorts
implement strict rules of basic hygiene and we ask you to do the same.
Adhering to a regime of physical hygiene is a basic way to prevent a significant
number of illnesses and avoid their transmission. Regularly washing your hands,
especially before handling food and after going to the toilet, significantly
reduces the risk of intestinal infections. Sexually transmitted diseases know
no boundaries and the complications arising from some of them can be
serious. The use of condoms, on sale at the Club Med® Boutique, is strongly
recommended for all high-risk sexual practices.
Food safety precautions
Club Med® observes high food safety standards by carrying out health checks
at every stage of food preparation processes at its Resorts. However, any
change in eating habits can cause discomfort and illness and you should let
your system adapt slowly to local food. In addition, if you are going to eat
meat and eggs make sure they have been properly cooked and ensure that
you alter your intake of liquids (water, soft drinks, tea) in accordance with
the amount of physical exercise you engage in. When outside Club Med®
Resorts and in countries with poor hygiene standards, be particularly careful
when drinking the local water and eating local food. Anyone with a particular
food allergy should consult the head chef.
The climate
Any sudden change in climate and environment can often lead to your body
manifesting various symptoms as it tries to adjust. These symptoms can last
for several days. During this time, do not overexert yourself, ensure that you
take plenty of rest and try to get plenty of sleep. It is imperative that you take
adequate protection against the sun and avoid overexposure. Ensure that
both you and your children wear sunglasses and a hat and use sun creams
or sunblock with a high protection factor throughout the duration of your
holiday. You should also ensure that you stay well hydrated (drink lots of
water) as this will reduce the risk of sunburn, sunstroke and dehydration,
and be careful when sunbathing if you are taking photosensitive medication.
Lastly, you should ensure that you dress appropriately in the evenings and
when exposed to air-conditioning indoors.
The environment
With regards to the local environment and its flora and fauna, experienced
G.Os® will be on hand to answer all your questions and advise you of any
precautions you should take, especially before excursions. The advice
they give you must be heeded at all times. We recommend you avoid
all direct contact with animals. In tropical regions, some parasitic or viral
diseases (dengue fever, malaria) are carried by mosquitoes. The use of
insect repellents, suitable for tropical regions, on exposed skin and on your
clothes is recommended during certain periods of the year and at certain
times of the day. In tropical regions, it is not advisable to walk barefoot in
wet terrain or to go swimming in stretches of fresh water, and we advise you
wear plastic sandals or similar footwear in shallow coral reefs. It should also
be noted that some illnesses are not specific to certain holiday destinations
and can be contracted anywhere. This is true of seasonal viral infections
such as influenza and intestinal infections. Others are peculiar to the host
country and to its particular climate conditions and to the microbiological
environment. Club Med® does all that it can to reduce the impact of these but
For more information please go to: www.clubmed.co.uk
cannot guarantee protection against all viruses. Please note that Club Med®
is taking all necessary precautions against Avian Influenza (Bird Flu) at Resorts
in the regions concerned.
Prevention of malaria and other insect-borne diseases
Malaria is a disease which, if left untreated or ignored, can have extremely
serious consequences. It is caused by a parasite entering the blood stream
as the result of a bite from a particular type of mosquito (between sunset
and dawn). The most serious form of malaria (P. falciparum) is exclusive to
certain countries in intertropical regions and sometimes only affects certain
areas of these countries. The risk of infection can be constant or sporadic.
Prevention involves both tackling the mosquito problem itself head on
by using authorised insecticides (applied by our trained technical teams
based at the Resorts concerned), or by taking individual action (using insect
repellent products suitable for tropical countries and which can be applied
to exposed skin and clothes) and ensuring effective preventive treatment.
Such treatment requires good medical advice and prescribed medication
from a specialist clinic or your doctor. They will advise you on the best course
of treatment for you, bearing in mind your holiday plans.
Any preventive treatment which starts on the day of your departure or
one week beforehand (depending on the type of medication) must be
continued throughout the duration of the holiday and for up to 1 to 4 weeks
after your return home depending on the medication which you have been
prescribed.
If you need to consult your doctor within 30 days of your return home, you
should inform them about your holiday.
Stomach disorders
Diarrhoea (gastro-enteritis) is the most common health problem suffered by
travellers and is dependent upon their destination and their ability to adapt
to changes in climate, environment and diet (almost 50% of cases occur in
countries with poor levels of hygiene). Club Med®’s preventive health policy
can help to reduce the occurrence of these infections considerably but cannot
guarantee you will be protected from them. These infections are for the most
part not very serious and clear up after a few days by drinking plenty of water
and treating the symptoms. More specific treatment may be needed if the
infection is accompanied by a high temperature. Your doctor will advise you
as to the most effective preventive or curative treatment.
Ethical code
From its very beginnings Club Med® has always believed strongly in respecting
the rights of the local populations of the countries where its sites are based.
To this effect, Club Med® strongly condemns sexual tourism, which it sees
as a grave infringement of human dignity and is a criminal offence. We
subscribe to the charter for ethical tourism. This charter makes reference
to the Global Code of Ethics of Tourism, which was adopted by the World
Tourism Organisation in October 1999.
HEALTH BENEFITS
Medical assistance
You will find a nurse and/or doctor at some Resorts, depending on the
medical resources available in the area where the Resort is located. It is
their job to provide you with the medical assistance and care you may
require. Except in emergency situations, they cannot substitute a local
doctor, who is the only person fully authorised to administer medicine and/
or treatment. Depending on your state of health, Club Med® can call upon
Europ Assistance for medical assistance, who will decide if and how you
should be sent home.
In the case of infectious diseases and for your own protection and the
protection of the community, Club Med® reserves the right to call for the
repatriation of a patient of failing that, to either hospitalise or isolate him/
her until clinical recovery is complete.
People with reduced mobility
We recommend certain Resorts such as La Plantation d’Albion Club Med,
Da Balaia (with limited access to the Club Med Spa, beach and Yasmina
restaurant), Marrakech le Riad, Marrakech la Palmeraie (except the Café
Maure, the calme pool, the smoking area of the Pacha bar) Ixtapa Pacific,
La Caravelle, Gregolimano, La Palmyre Atlantique, Les Boucaniers, Opio en
Provence, Palmiye, Punta Cana, Phuket (with limited access to the beach),
Turquoise, Sandpiper and Coral Beach for people with reduced mobility
travelling in wheelchairs. We do however draw your attention to the fact that
we will not be able to guarantee you self-propelled access to the entire range
of activities and infrastructural facilities in the Resort. Those travelling by air
should advise us in writing of the need and level of any particular assistance,
as early as possible, a minimum of 4 working days prior to departure, so
that relevant action can be taken. Please contact reservations for further
information. It is necessary that people who are not completely independent
(due to an illness, a disability or a mental disorder) travel with a person who
is able to give them the assistance that their state of health requires and
which is necessary to the success of their holiday. The G.Os® do not have
the means to provide them with individual assistance. Please be advised
that, even in the Resorts listed, we cannot guarantee full access, through
your own means to ALL activities and the infrastructure.
For further information
To obtain further information, please consult your G.P, your local health
centre or for UK citizens, the Department of Health. Information can also
be found by calling Number One Health on 0207 580 5467 or visiting their
website www.numberonehealth.co.uk
For more information please go to: www.clubmed.co.uk 105
FORMALITIES, PASSPORT AND
Country
IMPORTANT - Customs Formalities
for Full British Passport Holders
Club Med Resort
Passports
Visas
Additional Travel
Requirements
Advanced Passenger
Information (API) and
Electronic System for
Travel Authorisation
(E.S.T.A) required. See
opposite page for more
information and important
travel requirements.
Tourism
Office
Contact
Currency
2 073 550 800
Bahamian
(and US
Dollars)
1 + 3 + 8 + 9; Dialysis centre
at Kydney Centre (Nassau)
1 + 3 + 4 (Only in certain areas at
a distance from the Resort, along
the border with Haiti) + 8 Dialysis
centre in Beron Punta Cana
Bahamas
Columbus Isle
MRP - Valid 6 months
after return
Caribbean
Club Med 2
Passport - Valid for
6 months after return
Please enquire
for visa requirements
2 077 276 285
Dominican
Peso
(and US
Dollars)
Health Formalities
and dialysis centres
Dominican
Republic
Punta Cana
MRP - Valid 6 months
after return
Tourist Card. In some
circumstances, Club Med
may undertake to obtain
this. Ask us for information.
The Tourist Cards can be
purchased online at:
www.dominicanembassy.org.uk
Egypt
El Gouna-Red Sea
MRP - Valid 6 months
after return
Visa required - issued and
payable on arrival - for more
details, please visit www.
egyptianconsulate.co.uk
2 074 935 283
Egyptian
Pound
France
Opio en Provence
Valid passport
-
2 070 616 600
Euro
0+8
Valid passport
-
2 070 731 200
Euro
1 + 3 + 8; Dialysis centre at
Pointe-a-Pitre
Valid passport
-
2 074 081 254
Euro
Guadeloupe La Caravelle
French West Indies
Kamarina
Italy
Napitia
Cherating Beach
Passport - Valid
6 months after return
Maldives
Kani
Valid passport
Martinique French West Indies Les Boucaniers
La Plantation d’Albion
Club Med
La Pointe aux Canonniers
Malaysian
Ringitt
Visa required
2 077 222 135
Rufiyaa
(and US
Dollars)
Valid passport
-
2 070 731 200
Euro
Passport - Valid
6 months after return
-
2 075 843 666
Mauritian
Rupee
1+3+8
2 074 889 392
Peso
(and US
Dollars)
2 + 3 + 5 (in some areas at a
distance from the Resort) +
8 Dialysis centre at Merida
MRP - Valid 6 months
on entry
Passport - Valid
6 months on entry
-
Advanced Passenger
Information (API)
required. See
opposite page for
more information
and important travel
requirements.
Da Balaia
Valid passport
Tunisia
Cancún Yucatán
1 + 3 + 4 (in rural areas; urban and
coastal areas are not affected) + 8;
Dialysis centre at Kuantan
2 079 307 932
Advanced Passenger
Information (API) and
Electronic System for
Travel Authorisation
(E.S.T.A) required. See
opposite page for more
information and important
travel requirements.
Mexico
1 + 8; Dialysis centre in Ragusa
and Vittoria
1 + 8; Dialysis centre in Palmi
Malaysia
Mauritius
2 + 9 + 11; Dialysis centre at
Hurghada
Agadir
Marrakech la Medina
1 + 3 + 8 + 9; Dialisis centre
at Male
1 + 3 + 8; Dialysis centre
at Sainte-Anne
2 + 8; Dialysis centre in Agadir
2 074 370 073
Dirham
-
2 072 016 660
Euro
Hammamet
Passport - Valid for at
least 3 months on entry
-
2 072 245 561
Tunisian Dinar
2 + 8; Dialysis centre near Nabeul
Turkey
Palmiye
Passport - Valid 6 months
on entry and at least
3 months on return
Visa required - issued
and payable on arrival
2 078 397 733
Turkish Lira
2 + 3 + 8 + 11; Dialysis centre in
Antalya
Turcs & Caicos
Turquoise
FULL Valid 6 months
after return and MRP
-
02072222669
US Dollars
1 +3; 8 + 9; Dialysis centre
at Grand Turk
US Dollars
1 + 3 + 8; Dialysis centre at Port
Sainte-Lucie. Under American law
(State of Florida), it is forbidden to
go topless, and we cannot serve
alcoholic drinks to G.Ms under 21,
or sell tobacco to G.Ms under 18.
Bars must close at 2am
Morocco
Marrakech la Palmeraie
Marrakech le Riad
Smir
Portugal
United States
Sandpiper
MRP
Advanced Passenger
Information (API) and
Electronic System for
Travel Authorisation
(E.S.T.A) required. See
opposite page for more
information and important
travel requirements.
2 + 8; Dialysis centre in Marrakech
2 + 8; Dialysis centre in Agadir
9 069 101 020
1 + 8 Dialysis centre in Faro
MRP = Machine Readable Passport. Health information: 0 – No special precautions required. 1 – Recommended vaccinations: polio, tetanus, hepatitis A and B. 2 – Recommended vaccinations: diphtheria, polio,
tetanus, hepatitis A and B and typhoid. 3 – Some parasitic or viral diseases may be carried by mosquitoes, so the use of insect repellents on the skin/suitable tropical clothing is advisable. 4 – Risk of paludism in its
most severe form (falciparum malaria) requiring intensive preventive measures (chimioprophylaxy and repellents). 5 – Risk of paludism in its less severe form (vivax malaria) in some areas distant from the Resort, not
requiring prophylactic medication. 6 – Vaccination against yellow fever is essential, even in the absence of any administrative requirement (in an approved centre). 7 – Vaccination against meningitis may be advisable
(in cases of prolonged close contact with the local population during the dry season, between December and June). 8 – Presence of a nurse in the Resort. 9 – Presence of a specialist doctor for scuba diving incidents
is based in the Resort. 10 – Regular seasonal cholera epidemics are not a risk to travellers in good physical health who follow elementary rules of hygiene. Vaccination not mandatory. 11 – For the prevention of the
Avian flu (Bird flu) all bird markets and zoos are to be avoided. 12 – Resort non advisable for people allergic to wasps. Credit cards accepted in the Resort (only for setting accounts). All our resorts accept the following
credit cards: Visa, Mastercard, American Express. Other credit cards are also accepted. Consult your travel agent.
106
For more information please go to: www.clubmed.co.uk or ask your travel agent.
VISA INFORMATION
PASSPORT AND VISA
INFORMATION
A valid passport is essential for travel. Please check with your destination
country’s consulate or embassy for information. Please also check that your
passport is valid according to the requirements listed in the table.
TRAVEL ADVICE ON YOUR HOLIDAY DESTINATION
The ’Foreign and Commonwealth Travel Advice Unit’ may issue information
about your holiday destination. You are advised to check this information
on BBC2 (Ceefax) page 430 onwards or on the Internet under the address
http: //www.fco. gov.uk/. Alternatively, you can contact the ABTA Information
Department on 0901 201 5050 (calls charged at 50 p/minute).
CLUB MED DOCUMENTS
Please bring your Club Med sales agreement (holiday invoice) and itinerary
with you. You may be asked to produce these two documents during your
journey or your stay. If any of the details on the sales agreement sent to you
prior to your departure are incorrect, please contact us immediately. This is
particularly important if you have booked flights with us as your ticket will only
be valid if the name and title featured on it corresponds to the name and title
on your passport. On some flights, name changes or amendments will not be
allowed once the booking is made, or you may have to pay a fee to correct.
PASSPORT AND VISA REQUIREMENTS
(PLEASE READ CAREFULLY)
Each country has different visa regulations so make sure you check well in
advance prior to travelling whether a visa is required. See opposite table for
more information. Some countries issue visas upon arrival into the country,
which may be subject to certain charges however, others require you to
purchase a visa prior to departure. We advise you to check at least 6 weeks
before your departure date. Many countries require a Machine Readable
Passport (MRP) which must contain a digital photograph. Please refer to
p. 109 for more information.
IMPORTANT
Passport and visa regulations and requirements may be subject to
change at short notice and you are responsible for contacting the
appropriate diplomatic or consular authority before finalising travel
arrangements to check on requirements for departure/arrival point,
transit and stopover points.
We accept no liability for clients who have incorrect or insufficient
documentation. Holders of non-British passports and passports issued by
the Channel Islands or Isle of Man authorities should check current regulations
with the relevant Tourist Office or Embassy.
All information given in this brochure and in the table opposite is only
intended as a guide and is correct at the time of publication, but may be
subject to change during the season. We would remind you that you are
personally and solely responsible for ensuring that your travel documents
are valid. Please verify any vital holiday requirements with our Reservations
Team on 08453 67 67 67 at the time of making your booking.
Visa Waiver Programme: each person wishing to visit the USA must have
either:
1a) An e-passport – if your passport is issued after 26 October 2006.
OR
1b) A Machine Readable Passport – if your passport is issued after the
26 October 2005. (It must contain a digital photograph). AND
A Visa Waiver Form (obtained at the airport on departure). OR
2) A valid passport. AND
A valid visa which must be obtained before travel from the US authorities.
Note: if you want your child to travel with a Visa Waiver form, they must hold
their own Machine Readable Passport or e–passport.
ELECTRONIC SYSTEM FOR TRAVEL
AUTHORISATION TO THE USA – (ESTA)
If you are travelling under the Visa Waiver Programme from early 2009 you
must also have Travel Authorisation. You can receive Travel Authorisation by
completing the online form at https: //esta. cbp. dhs. gov and a decision will
normally be made within seconds. Please note that the Travel Authorisation
is now compulsory. The Travel Authorisation is then valid for multiple entries
to the US for two years, unless any answers to the YES/NO questions on the
form change or a new passport is required.
NEW E-passports from 26 October 2006 From 26 October 2006 you
must have an e–passport to travel to the US on the Visa Waiver Programme
(VWP) if your passport is issued on or after 26 October 2006. An e–passport
contains an integrated computer chip that is capable of storing information
from the bio data page. E–passports are easily identified as they all have
a symbol on the front cover to indicate that the document contains an
integrated chip.
ADVANCED PASSENGER INFORMATION (API)
If you are flying to the USA, Mexico, Thailand or Morocco, you must
provide us with the following passport information at least one week before
departure:
• Passport number
• Country of Issue
• Country of Citizenship
• Date of Birth
• Sex
• Expiry of passport
• Name in passport (must be same name as issued on the ticket).
Note: for customers travelling to or in transit via the USA, we will also
require:
• Country of residence
• City of residence
• The address of your first night’s accommodation in the USA including full
postal/ZIP code.
Customers that do not provide this information could be denied boarding
at the airport.
The 1 August 2008 requirement (which has become mandatory since
12 January 2009) for passengers to obtain authorisation to travel to the USA
by the Electronic System for Travel Authorisation (ESTA) does not replace the
need for airlines to transmit Advanced Passenger Information (API).
IMPORTANT
Travelling to and via the USA When travelling to the USA, you must
have the correct passport to travel on the Visa Waiver Programme
(VWP), or have obtained the correct visa valid for your stay. From early
2009 all customers travelling under the VWP must also apply for Travel
Authorisation. Additionally, you are required to provide information for
the US government prior to travel.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 107
TRAVEL INFORMATION
TRAVEL FROM THE UK
Club Med works in partnership with several scheduled and charter airlines
to offer you the best possible travel options. Whilst our holidays are priced
on London departures, many regional departures are available on request
and may be subject to a supplement charge.
Travel arrangements shown in this brochure are made many months in advance.
Flight schedules, as well as transfer and flight durations are provisional and
subject to change. A confirmed itinerary will be sent to you or your Travel
Agent with your travel documents approximately 2-3 weeks before departure.
Flight schedules may change up to the point of departure.
Should you arrive late or depart early due to flight schedules, Club Med will
not offer any compensation to you as long as the number of nights spent in
the Resort corresponds to your booking. In the event of any changes prior
to departure, we reserve the right to change carriers, aircrafts and airport
as necessary. Some flights entail a stop en route, however these may not
be known in advance. We will endeavour to inform you of any changes
prior to departure.
EXTRA CHARGES
Please note that some airlines charge extra for ancillary services such as
meals, extra luggage, seats together, priority boarding, extra leg room,
etc. and such charge(s) are not included in the flight price. We are happy
to check with the relevant airlines for the costs of these charges on request
at the time of booking or at least 2 weeks before departure.
E-TICKETS
We would be happy to arrange your itinerary with flights and duration of
stay tailored to your requirements. We have very good negotiated rates in
Business and First Class cabins to most of our destinations. We can arrange
an upgrade for you at a supplement.
Electronic Tickets (E-tickets) must be issued for flights on most scheduled
airlines. Once e-tickets are issued, a copy of the itinerary with your e-ticket
number can be e-mailed to you. The advantages of e-tickets are as
follows:
• E-ticket confirmation can be sent to you immediately.
• You no longer have to wait for tickets to come through the post.
• You can check-in with your passport only.
INDEPENDENT TRAVEL ARRANGEMENTS
SPECIAL REQUESTS
Please note that on selected dates, we are only able to offer packages
with transportation included. If you are arranging your connecting flights
to connect with flights arranged by Club Med, you should allow plenty of
time in the event of unforeseen delays or late change of schedule, airport
or terminal changes on the date of departure. We strongly recommend
that your independent travel arrangements are flexible to allow for any
changes if necessary.
If you have booked your own flights independently, check-in time at the
Resort will be 3pm if you arrive on the main day of arrival, or 5pm if you
arrive on any other day of the week. In addition, if you are taking a short
stay/weekend, the arrival time in the Resort is 5pm.
Please note: Club Med will not be held responsible for any consequences
or extra costs should there be any delay or cancellation of your flight or
other travel arrangements made by you.
Check-out time is usually 10am depending on the Resort regardless of your
departure time so you will be asked to vacate your room(s) by this time.
Day rooms will be on offer but are subject to availability/cost and should
be arranged locally with the reception. If you check-in immediately after a
night flight this would normally count as one night’s accommodation. You
are responsible for your itinerary and no transfers to the Resort are included
if you choose to travel independently.
Please notify us of any special requests (special meals, baby basinet, wheelchair
assistance, sports equipment, special seats, etc.) upon booking or at least
2 weeks before departure. Club Med will endeavour to deal with your
requests, however, we cannot guarantee that the facilities will be available,
therefore we may not be able to confirm your requests prior to departure. We
regret we cannot accept any booking conditional to fulfilment of a particular
request. Please note that some ’low cost’ carriers do not allocate specific
seats for any passengers at check-in and instead choose to adopt a ’free
seating’ policy. Meals and drinks may be purchased at your cost onboard
the aircraft on most airlines travelling on short and medium-haul* flights.
Most long-haul flights offer a complimentary meal and drinks. Please check
with our Reservations Team upon booking.
TAILOR-MADE HOLIDAYS
FLIGHTS FROM PARIS
Flights from Paris, if required, are available to most Club Med destinations.
Flight timings will be given to you within 2 weeks prior to departure.
Connections to Paris can be arranged, subject to availability once timings
from Paris are known. Should this involve transfers between airports and/or
overnight in Paris this will have to be arranged, and paid for by you. Flight
tickets from Paris to your destination will be handed to you on checking in
at the Club Med desk at the Paris airport of departure.
TRAVEL DOCUMENTS AND TRAVEL DETAILS
At the time of booking, you must provide us with full names as they appear on
your passport. Upon receipt of full payment, your travel documents and final
itinerary shall be sent to you approximately 2-3 weeks before departure. Please
check your itinerary as flight schedules and airlines may have changed from
details published in the brochure or your earlier booking confirmation. Please
108
ensure that your ticket shows the correct name as written on your passport
and that all your flight details are correct. Please contact us immediately if
you see any discrepancies. Certain electronic tickets may be e-mailed to
you within 2 weeks of departure. If your booking is made within 3 weeks of
departure, tickets may need to be collected on departure.
Important: please contact us on 08453 67 67 67 if your flight documents
are not received 7 days before departure.
INJURY AND RECENT OPERATIONS
Any passengers travelling with an injury or who have had an operation
within 6 months before travel must inform us of the extent of such injury or
operation upon booking. A full medical clearance must be requested from
the passenger’s doctor or physician and their insurance company to confirm
that they are fit to fly/travel.
PREGNANCY
Expectant mothers who are more than 33 weeks pregnant on their return
date cannot travel on our charter flights and on most scheduled flights.
Expectant mothers who are more than 28 weeks pregnant are advised
NOT to travel on a Club Med holiday especially if flights are required. A
medical certificate showing “Fitness to Fly/Travel” must be obtained within
7 days before travel. Please check with your insurance and airline’s policy
for any restrictions.
INFANTS
Infants are classified as under 2 years of age. Infants are not allocated seats
on flights and transfers and will need to sit on a parent’s/guardian’s lap. A
basinet may be arranged with certain scheduled airlines for smaller infants.
This must be requested upon booking and subject to availability, possible
supplement and restrictions of the airlines. Basinets are normally available
only on long haul destinations. Should an infant turn 2 years of age during
the holiday, then a child price (aged 2-3 years) must be applied. Should you
For more information please go to: www.clubmed.co.uk or ask your travel agent.
wish to arrange for your infant to have a seat on the flight and transfer, a
child price must be applied. Please note that most airlines do not offer any
baggage allowance for infants.
TRANSPORT DELAYS
If you do not have a valid passport, visa or entry permit, you may be refused
travel, either by us or by the airline. Please be aware that if this happens, we
are unable to assist you in any way. Please ensure that you have all necessary
passport, visa and tickets with you before heading to the airport.
If for unforeseen circumstances your flight is delayed, for reasons completely
beyond our control, we do not provide refreshments, meals or accommodation.
However, the airline you are flying with may offer these to you. Please check
with the appropriate airline representative(s) at the airport.
Where flight delays result in unused accommodation or in lost holiday
time, no refund will be given as rooms are held, not re-let. Airlines do not
offer compensation for flight delays, however you may be able to claim for
significant delays under your travel insurance policy. Please note: no further
compensation will be offered for transport delays experienced for reasons
completely beyond our control.
If you arrive late at the airport and subsequently miss your flight, you must
present yourself at the check-in desk or ticket desk to inform them. They
will need to rebook you on another flight which may incur an extra charge.
Please note: that if you do not turn up for a booked flight or if you miss
your flight, you will be noted down by the airline as a “no-show” and all
other future flights you hold in the same booking may be automatically
cancelled. If you missed your flight and the airline has put you on another
flight, please ask the airline to ensure that they protect any future flights
you have on the same booking from cancelling automatically. You can also
contact your travel agent or call us on 08453 676767 for assistance. If you
have made changes to your travel arrangements directly with the airlines,
please contact us to let us know of your new flight information.
AIRPORT CHECK-IN
TRANSFERS
It is important that you check-in for your flight and get to your gate in good
time. Check-in is always a minimum of 2 hours before departure. It is equally
important to make sure that you are at the boarding gate no later than the
gate closing time as written in your boarding passes or as mentioned at the
check-in desk to avoid missing your flight.
Groups transfers to and from your Club Med Resort are included with all
our flight and train packages, unless advised to the contrary at the time of
booking. For details of transfer times, please see the relevant Resort pages.
Transfer times shown are approximate. Some journey times can vary due to
a number of reasons, e.g. weather, road works, traffic, etc.
LUGGAGE ALLOWANCE
NOTES
Most carriers allow 1 piece of baggage weighing 20 kilos per passenger
(except infants). Baggage allowance may vary between airlines. Full details
shall be added into your itinerary. Please note that carriage of sporting
goods/equipment may incur an additional charge depending on the airline.
Please ask our Reservations Team upon booking for more information. Excess
baggage weight will be charged at the airline’s discretion. No flammable and
dangerous articles must be carried in the baggage. In the event of damage
or lost baggage, please ensure that you request a “Baggage Irregularity
Form” from the relevant airline you flew with and make all necessary reports
before leaving the airport.
Club Med reserves the right to change or alter flights, flight timings and
routes up to the date of departure or to book passengers on a carrier
other than the one stipulated. No refund can be made for a late night
arrival and/or early morning departure due to climatic conditions, delays
or any other cause beyond the control of Club Med. The air holidays and
flights in this brochure are ATOL-protected by the Civil Aviation Authority.
Our ATOL number is ATOL 1020. Please note: all information concerning
flights, trains and transfers is correct at the time of going to press and may
be subject to change.
PASSPORT AND VISA REQUIREMENTS
For all UK citizens, a valid passport is essential when you travel abroad. A
full 10-year passport is required for holidays to all countries featured in this
brochure. The passport must be valid for at least 6 months beyond your
return date. Make sure that your passport is valid and check if you need a
visa for your chosen destination. It is vital that the name given when booking
your holiday (printed on the ticket and itinerary) is exactly the same as
the one on your passport. Any child, however old, must have his/her own
passport. In the past babies and children could be included on a parent or
guardian’s passport. However, the law has now changed and babies and
children up to 16 who are not already on a parent’s or guardian’s passport
must have their own child passport if they are going to travel abroad. For
further information, please refer to p. 107.
BEFORE TRAVELLING TO THE AIRPORT
HAND LUGGAGE/CABIN BAGGAGE
If you require any further information on your reservation call:
08453 67 67 67.
For more information visit www.dft. gov.uk.
Information can change at any time, therefore we strongly advise you to
check with the departure airport or visit the Department of Transport website
mentioned, for a full guide to the security requirements when departing
from UK airports.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 109
FLIGHT GUIDE
Club Med Resort
and flying time
110
To…
From Heathrow to...
Airport
La Plantation d’Albion Club Med
11hrs 55mins
Mauritius
Agadir
5hrs 10mins
Agadir
Bali
17hrs 50mins
Via
Departure day/time
Return - Arrival
from the UK
day/time to the UK
Airline
supplements in
£s per person
Fri 16.00
Sat 18.15
Air Mauritius
N/A
Casablanca**
Sat 18.50
Sat 18.00
Royal Air Maroc
N/A
Denpasar
Kuala
Lumpur**
Sat 12.00
Mon 05.25+
Malaysian
Airlines
N/A
Bintan Island
14hrs 25mins
Singapore
Paris (CDG)**
Sat. 10.50
Sun 05.25
Malaysian
Airlines
N/A
Les Boucanniers
13hrs 10mins
Fort De France
Paris**
Sat. 07.45
Sun 13.25
Air France
N/A
Cancún Yucatán
13hrs 55mins
Cancun
Houston/
New York**
Sat 08.40
Sun 06.45+
Continental
Airlines
N/A
La Caravelle
12hrs 40mins
Pointe a Pitre
Paris**
Sat. 06.40
Sun. 10.15+
Air France
N/A
Cherating Beach
15hrs
Kuantan
Kuala
Lumpur**
Sat. 10.50
Mon. 05.25+
Malaysian
Airlines
N/A
Columbus Isle includes overnight stay in Nassau
San Salvador
overnight
Nassau**-
Sat. 09.45+
Mon. 11.20+
British Airways/
Bahamas Air
N/A
Da Balaia
4hrs 20mins
Faro
Lisbon**
Sat 06.00
Sat 21.40
Tap Air Portugal
varies
Hammamet
2hrs 55mins
Tunis
Sat 16.20
Sat 15.15
Tunisair
N/A
Kamarina
5hrs 15mins
Catania
Sat. 12.20
Sat 18.00
Alitalia
varies
Kani
10hrs 20mins
Male
Sat. 21.25
Sun. 19.45
Srilankan Airlines
N/A
Marrakech la Palmeraie
4hrs 45mins
Marrakech
Casablanca*
Sat. 17.10
Sat. 15.50
Royal Air Maroc
N/A
Marrakech le Riad
4hrs 45mins
Marrakech
Casablanca*
Sat. 17.10
Sat. 15.50
Royal Air Maroc
N/A
Marrakech le Medina
4hrs 45mins
Marrakech
Casablanca*
Sat. 17.10
Sat. 15.50
Royal Air Maroc
N/A
Napitia
5hrs 10mins
Lamezia terme
Rome**
Sat 12.20
Sat 15.20
Alitalia
N/A
Opio en Provence
1hr 55mins
Nice
Sat 10.15
Sat 16.10
British Airways
varies
Palmiye
6hrs 40mins
Antalya
Istanbul**
Sat 06.55.
Sat 15.15
Turkish Airlines
N/A
Punta Cana
11hrs 45mins
Punta Cana
Paris**
Sat 10.15
Sun 13.45+
Air France
N/A
La Pointe aux Canonniers
11hrs 55mins
Mauritius
Fri. 16.00
Sat. 18.15
Air Mauritius
N/A
Phuket
15hrs 55mins
Phuket
Sat 10.50
Mon 05.25+
Malaysian
Airlines
N/A
Sandpiper
9hrs 45mins
Miami
Sat. 12.30
Sun. 09.25+
Virgin Atlantic
N/A
From Gatwick to…
Airport
Via
Airline
supplements in
£s per person
Agadir
3hrs 40mins
Agadir
charter (▲)
Da Balaia
2hrs 50mins
Faro
Cancún Yucatán
9hrs
Cancun
Rome**
Kuala
Lumpur**
charter (▲)
Departure day/time
Return - Arrival
from the UK
day/time to the UK
Mon 08.45
Mon 17.20
Thomson Fly
varies
Sat. 11.55
Sat. 18.15
British Airways
varies
Sat 09.15
Sun 07.45+
Thomson Fly
varies
For more information please go to: www.clubmed.co.uk or ask your travel agent.
Club Med Resort
and flying time
To…
El Gouna-Red Sea
5hrs 10mins
Hurghada
Hammamet
2hrs 50mins
Tunis
Monastir
Via
charter (▲)
charter (▲)
Departure day/time
Return - Arrival
from the UK
day/time to the UK
Airline
supplements in
£s per person
Fri. 23.00
Thomson Fly
varies
Sat. 08.35
Sat. 15.05
British Airways
varies
Sun 06.00
Sun 13.15
Thomas Cook
varies
Fri 11.15
Kamarina
3hrs 15mins
Catania
Sat 11.55
Sat 10.55
Air Malta
N/A
Kani
10hrs 15mins
Maldives
Sun 18.55
Sun 18.25
Thomson Fly
varies
Marrakech la Palmeraie
4hrs
Marrakech
Sun 12.50
Sun 12.05
Royal Air Maroc #
N/A
Marrakech le Riad
4hrs
Marrakech
Sun 12.50
Sun 12.05
Royal Air Maroc #
N/A
Marrakech le Medina
4hrs
Marrakech
Sun 12.50
Sun 12.05
Royal Air Maroc #
N/A
Palmiye
4hrs 10mins
Antalya
charter (▲)
Sun 07.00
Sun 16.40
Thomas Cook
flights
varies
Punta Cana
9hrs 30mins
Punta Cana
charter (▲)
Wed 10.00
Thu 06.30+
Thomson Fly
varies
From Manchester to…
Airport
Via
Airline
supplements in
£s per person
Agadir
4hrs
Agadir
charter (▲)
Mon 06.55
Mon 15.40
Thomson Fly
varies
Bintan Island
15hrs 15mins
Singapore
Paris CDG
Fri 19.40
Sun 07.45+
Air France
varies
Cancún Yucatán
11hrs 50mins
Cancun
Sun 16.20
Mon 00.25+
Thomson Fly
varies
Da Balaia
3hrs
Faro
charter (▲)
Sun 06.45
Sun 22.00
Thomas Cook
Airlines
varies
Hammamet
3hrs 30mins
Monastir
charter (▲)
Sun 10.00
Mon 12.25+
Thomson Fly
varies
Kani
10hrs 40mins
Maldives
Tue 17.05
Tue 17.15
Thomson Fly
varies
La Plantation d’Albion Club Med
15hrs 40mins
Mauritius
CDG Paris
Sat 15.20
Sun 18.45
Air France
varies
La Pointe aux Canonniers
15hrs 40mins
Mauritius
CDG Paris
Sat 21.00
Sat 19.15
Air France
varies
Marrakech la Medina
4hrs
Marrakech
CDG Paris
Fri 14.25
Fri 23.15
Thomson Fly
varies
Marrakech la Palmeraie
4hrs
Marrakech
Fri 14.25
Fri 23.15
Thomson Fly
varies
Marrakech le Riad
4hrs
Marrakech
Fri 14.25
Fri 23.15
Thomson Fly
varies
Opio en Provence
4hrs 20mins
Nice
Heathrow
Sun 09.55
Sun 14.40
British Airways
varies
Punta Cana
8hrs 20mins
Punta Cana
charter (▲)
Wed 10.00
Thu 05.35
Thomson Fly
varies
Turquoise
15hrs 35mins
Providenciales
Heathrow
Sun 06.55
Mon 14.40+
British Midlands
varies
KEY
+ flight departs previous day
- overnight in hotel
* touch down
** stop via
▲ charter seats on demand
# flight operated by another airline
Departure day/time
Return - Arrival
from the UK
day/time to the UK
Alternatives shown may be with a different carrier, route or price than quoted. Days and
durations can be restricted at certain times of the year. Prices shown in the brochure
are based on flights (economy class) from London, supplements may apply from other
airports. All flights are subject to availability and alteration. Flights and transfer times
are approximate. Ferry prices (standard class) quoted are based on a short sea crossing.
All flight information is subject to change, please enquire before travelling.
Only applies to UK passports holders:
Full = full passport valid for entire duration
Full + 6 = full passport valid more than 6 months after return
MPR = Machine readable passport
FMT = Tourist Card
For more information please go to: www.clubmed.co.uk or ask your travel agent. 111
TRANSPORT
✈
✈
✈
✈
✈
Busin
e ss
am*
✈
✈
✈
✈
Mauritius, Sandpiper
✈
✈
✈
✈
✈
✈
Palmiye
✈
Hammamet
✈
Kani
✈
Hurghada, Agadir, Hammamet
✈
✈
Cancún Yucatán
Agadir, Marrakech
ingh
✈
✈
✈
✈
Columbus Isle**
Cherating Beach, Phuket, Bintan Island
Birm
*
ester
Man
ch
✈
✈
n Cit
Lond
o
Gatw
ick*
✈
✈
Opio en Provence, Kamarina, Sandpiper,
Turquoise, Nassau (for Columbus Isle),
Cancún Yucatán, Da Balaia
✈
Kamarina, Napitia
✈
La Plantation d’Albion Club Med,
La Pointe aux Canonniers
✈
Punta Cana, Les Boucaniers, La Caravelle,
Opio en Provence, Bintan Island
✈
Heat
h
Destinations
row
y
OUR MAIN AIRLINE CARRIERS
*Direct or Indirect Flights **From Nassau to San Salvador
112
For more information please go to: www.clubmed.co.uk or ask your travel agent.
TRANSPORT PRACTICAL INFORMATION
BUSINESS CLASS
Benefits
• Dedicated check-in desks
• More baggage allowance
• Possibility of using the airline lounge at the airport
• More spacious seats (higher angle reclining seats, wider seats…)
• Welcome drinks
• À la carte Menus
• In flight entertainment on some flights
ALIZÉ CLASS - AIR FRANCE
Benefits
• Dedicated check-in desks
• Board at your convenience
• More baggage allowance
• On board: seats equipped with a footrest and comfortable legroom
(36 inches)
• Individual video system, comfort kit
• A choice of two hot meals, one of them creole
• Upon arrival you will disembark right after l’Espace Affaires passengers
FOR YOUR SAFETY AND QUALITY OF SERVICE
Our air carriers opposite have been chosen within the framework of an
invitation to tender and on the basis of two criteria in particular: their
organisation in terms of safety and their quality of service. In addition
to the inspections by global civil aviation authorities, technical checks
are undertaken regularly at the request of Club Med by independent
inspection bodies.
Club Med is often required to charter an aircraft, either alone or in
collaboration with partner airlines. In most cases, and subject to changes,
the name of the airline used is notified three months prior to departure,
and exact flight times are published at the earliest possible opportunity,
as soon as details are received from the airlines.
For more information please go to: www.clubmed.co.uk or ask your travel agent. 113
BOOKING CONDITIONS
Your contract is with Club Méditerranée S. A.
(incorporated in France with limited liability) a
member of ABTA (The Travel Association) and
the CAA (Civil Aviation Authority).
The Package Travel, Package Holidays and
Package Tours Regulations 1992 require us to
provide security for the monies that you pay
for the air package holidays booked from this
brochure and for your repatriation in the event
of our insolvency. We provide this security by
way of an ATOL (number 1020) administered
by the Civil Aviation Authority. When you buy
an ATOL protected air holiday package from
us, you will receive a confirmation invoice from
us (or via our authorised agent through which
you booked) confirming your arrangements and
your protection under our Air Travel Organiser’s
Licence (number 1020). In the unlikely event of
our insolvency, the CAA will ensure that you
are not stranded abroad and will arrange to
refund any money you have paid to us for an
advance booking. For further information, visit
the ATOL website at www.atol.org.uk. If you book
arrangements other than an air package holiday
from this brochure, your monies are protected
by way of a bond held by ABTA.
1. YOUR CLUB MED® HOLIDAY
1.1. STAY
For full details on your accommodation
arrangements and facilities available during
your stay, please refer to the relevant Resort
page and page 94-95.
fees will not be refunded if your holiday is
cancelled.
By paying your membership fees, you are deemed
to accept to comply with the internal code of
conduct in any of our resorts, which may be posted
on site or communicated to you by our staff on
site, especially in respect of hygiene and security
and to conduct yourself in an orderly manner at all
times and not to disrupt the enjoyment of others
on holiday with you. If you fail to comply with the
above, we reserve the right to take whatever
action we feel is necessary including recovering
from you the cost of any damage or loss caused
by you, your exclusion from the resort as well
as entering you on an “incident” list (you will
thereby lose if necessary all the benefits attached
to your membership). In the case of your exclusion
from the resort, our responsibility and contractual
obligations towards you will be terminated
immediately. We will have no obligation towards
you in respect of your return travel arrangements,
unused accommodation or any compensation. By
paying your membership fees, you are deemed
to accept that your personal details may be used
by any company within the Club Méditerranée
Group as well as by their business partners which
would offer you specific advantages, in particular
every time that the benefit of these advantages
or their implementation requires it. You still have
the right to refuse that your personal data be
passed onto third parties and/or to receive any
commercial material (in the conditions detailed in
clause 10. Personal Data/Confidentiality).
1.2. TRANSPORTATION
For details on transportation arrangements,
please refer to the relevant Resort page and
pages 108-111.
1.3. EXCURSIONS AND DISCOVERY PROGRAMMES
For details on excursions and discovery
programmes, please contact us.
2. RESERVATION
When you make a booking you guarantee
that you have the authority to accept and do
accept on behalf of your party the terms of these
booking conditions. You should also return to
us or your travel agent a signed copy of your
Sales Agreement (confirmation invoice).
A contract will exist when your booking is
confirmed on our computer system. We reserve
the right to refuse a booking without explanation
and to refund any deposit made.
3. MEMBERSHIP
An entrance fee of £8 or £4 (for children aged
between 4 and 11 years at the time they first
travel with us) is payable once only on joining
Club Med®. An annual subscription fee (valid
1 November to 31 October) of £6 or £4 (for
children aged between 4 and 11 years at the
time of travel) is also payable. These fees do
not apply to children under 4. Your membership
114
4. PAYMENT
If you book your holiday from outside of the UK,
full payment is due at the time of booking.
If you book your holiday more than 8 weeks
prior to departure, we must receive payment
of a deposit of 25% of the total holiday cost per
person plus membership fees and insurance
premium (if you have booked this option) within
5 days of booking. The balance of the price
of your holiday must be paid at least 8 weeks
before your departure date.
If you book your holiday within 8 weeks of
departure, we must receive payment of the full
cost of your holiday within 5 days of booking.
For telephone reservations made within 14 days
of departure, we will only accept payment by
debit/credit card.
If the deposit and/or balance are not paid
in time, we reserve the right to cancel your
holiday. If the balance is not paid in time, we
shall retain £150 per person plus membership
fees, insurance premium (if you have booked
this option) and any cancellation charge of the
cost to us of flights*.
All monies you pay to your travel agent are held
by him on our behalf at all times.
We will charge a 2% transaction fee on all
payments made by credit card. Payment by
debit card, cheque or cash does not incur a
transaction fee.
*We reserve the right to impose a cancellation
charge of up to 100% of the cost to us of
flights for your holiday package. In these
circumstances, the charges detailed above will
apply only to the remainder of the package
price.
5. MODIFICATIONS AND
CANCELLATIONS BY YOU
5.1. ALTERATION OF HOLIDAYS
If, after our confirmation invoice has been issued,
you wish to change your holiday in any way, we
will do our utmost to make these changes but it
may not always be possible and you could incur
cancellation fees* together with any extra cost.
Changes of destination and/or holiday dates
made within 8 weeks of departure will be treated
as a cancellation of the original arrangements
by you and cancellation charges will apply, as
shown in clause 5.3. Any request for changes
to be made must be received in writing at our
offices from the person who made the booking
or your travel agent.
You will be asked to pay an administration
charge of £35 per person, and any further cost*
we incur in making this alteration. You should
be aware that these costs could increase the
closer to the departure date that changes are
made and you should contact us as soon as
possible.
*Certain travel arrangements may not be
changeable after a reservation has been made
according to airlines’ rules and any alteration
could incur a cancellation charge of up to
100% of that part of the arrangements.
5.2. NAME CHANGES BEFORE TRAVEL
At the time of booking, you must provide us
with full names as they appear on your passport.
Except for holidays including scheduled flights,
charter tickets bought on an ad hoc basis or
low cost airline tickets, if we receive notification
of a name change the administration charge
will be £35 per name change and you will also
be charged any difference in the price of the
holiday arrangements as quoted at the time
the change is made.
For holidays including scheduled flights, charter
tickets bought on an ad hoc basis or low cost
airline tickets, please note that the airlines
we use do not permit name changes for any
reason. Such changes are likely to result in you
being charged the full cost of the flight and
may be subject to space being available for
a new reservation. In addition, you will also
have to pay any extra costs that the airline
passes onto us, as well as an administration
charge of £35 per name change and you will
also be charged any difference in the price of
the holiday arrangements as quoted at the time
the change is made.
5.3. CANCELLATION BY YOU
(a) You, or any member of your party, may cancel
your holiday at any time. Written notification
from the person who made the booking or
your travel agent on your behalf must be
received at our offices. Telephone cancellations
will not be accepted. The date of receipt of
the cancellation notice will be the governing
date. Please note that the cancellation of any
member of your party may affect the room
occupancy/type of room and price for your
booking as we reserve the right in this case to
transfer the remaining members of your party
to alternative accommodation, which may be
at a supplement.
(b) Since we incur costs in cancelling your
holiday, you will have to pay the applicable
cancellation charges as follows:
Stay portion Club Med
committed
of the
holiday incl. charter
services
flights
Other
flights
Prior to
61 days of
the departure
date (date not
included)
£150 +
MF*+
IP**
0
100%
Within 42 to
60 days of
the departure
date (date not
included)
25% +
MF* +
IP**
25%
100%
Within 38 to
41 days of
the departure
date (date not
included)
50% +
MF* +
IP**
50%
100%
Within 15 to
37 day of the
departure
date (date not
included)
80% +
MF* +
IP**
80%
100%
Less than
14 days of
the departure
date (date not
included)
100%
+ MF*
+ IP**
100%
100%
*MF= membership fees
**IP = insurance premium (if you have booked
this option)
Note: if the reason for your cancellation is
covered under the terms of your insurance
policy, you may be able to reclaim these
charges.
5.4. MODIFICATIONS AND CANCELLATIONS BY
YOU DURING YOUR HOLIDAY
Any cancellation or curtailment of stay by you
during your holiday or your limited use of the
facilities provided in our resorts and included
in the cost of your holiday or pre-booked (e.g.
excursions, health and beauty packages, special
courses, Baby and Petit Club Med® facilities)
will not give you any right to a refund or credit
note from us. The resort’s curtailment of stay or
unused facilities written declaration does not
constitute in any circumstances a promise of a
refund. Furthermore, transportation arrangements
to certain destinations are secured by group
bookings, which do not allow us to obtain a refund
of unused seats and tickets.
Should you decide to extend your holiday and/
or upgrade your room whilst in the resort, you
will be charged the local rate. Full payment must
be made on site in local currency. The extension
of your stay will be subject to the availability in
the resort and dependent on the availability of
flight or train seats to ensure your return.
Note: if the reason for your cancellation or
curtailment of stay is covered under the terms
of your insurance policy, you may be able to
reclaim these charges.
6. MODIFICATIONS AND
CANCELLATIONS BY CLUB MED®
6.1. MODIFICATIONS BY US
It is unlikely that we will have to make any
changes to your holiday, but we do plan the
arrangements many months in advance.
Occasionally, we may have to make changes and
we reserve the right to do so at any time.
We may modify the list of activities (e.g.
modification and/or adjustment of the sports
activities on offer to the occupancy of the
relevant resort) and facilities (e.g. the number of
restaurants and bars open may be modified, the
beach or specialty restaurants may be closed)
included in the holiday, together with the dates
of opening and closure of the resorts (depending
on the occupancy of the relevant resort).
It is specified that all information given in respect
of activities organised by outside providers
and booked on site is subject to change; the
organisation of these activities, together with
the consequences of any modification and/
or cancellation of these activities will remain
under the sole responsibility of the relevant
outside providers.
Should the type of accommodation you have
booked be unavailable at the resort, Club Med®
will, upon your return, refund, if applicable, any
difference in price between the accommodation
you had booked and the accommodation
you were allocated, with the exception of
any other compensation, upon receipt of a
written declaration issued by the planning
department on site stating the accommodation
arrangements received.
6.1.1. Minor changes
(a) Most of the changes we make will be minor
and compensation will not be payable. However,
we will advise you or your travel agent of them
at the earliest possible date.
(b) In accordance with EU Regulation 2111/2005,
we are required to advise you of the actual
carrier operating your flight/connecting flight.
We do this by listing carriers to be used or likely
to be used as follows:
Aegean Airlines, Aer Lingus, Aeromexico,
Air Asia, Air France, Air Malta, Air Mauritius,
Air New Zealand, Air Portugal, Air Tahiti Nui,
Alitalia, American Airlines, Atlas Blue, Austrian
Airways, Bahamas Air, Bmibaby, BMI British
Midland, British Airways, Cathay Pacific, Condor,
Continental Airlines, Cyprus Turkish Airlines,
Delta Airlines, EasyJet, Egyptair, El Al, Emirates,
First Choice Airways, Fly Baboo, Flybe, German
Wings, Globespan, Iberia, Jet2, Lufthansa,
Malaysian Airlines, Meridiana, Mexicana,
Monarch Airlines, Nouvel Air, Olympic Airways,
Onur Air, Quantas, Qatar Airways, Royal Air
Maroc, Ryanair, Singapore Air, SN Brussels
Airlines, Sri Lankan Airlines, Sun Express, Swiss
International Airlines, Thai Airways, Thomas
Cook Airlines, Thomsonfly, Tunisair, Turkish
Airlines, United Airlines, US Airways, Varig, Virgin
Atlantic, Zoom Airlines.
Any changes to the actual airline after you have
received your tickets will be notified to you as
soon as possible and in all cases at check-in or
at the boarding gate. Such a change is deemed
to be a minor change.
(c) Other examples of minor changes include
alteration of your outward/return flights by
less than 12 hours, changes to aircraft type,
change of accommodation to another of the
same standard.
6.1. 2. Major changes
(a) If we make a major change to your holiday,
we will inform you or your travel agent as soon as
reasonably possible if there is time before your
departure. When a major change occurs [such
as: the alteration of your outward/return flights
by more than 12 hours and/or change of resort
(provided it does not arise from circumstances
amounting to force majeure) and/or change of
airport (except for a change from one London
airport to another; London airports being:
Gatwick, Heathrow, City, Luton and Stansted),
you will have the choice of either accepting the
change of arrangements, accepting an offer of
an alternative holiday of comparable standard
from us if available (we will refund you any price
difference if the alternative is of a lower value),
or cancelling your booked holiday and receiving
a full refund of all monies paid.
(b) In all cases, except where the major change
arises due to reasons of force majeure, we will
pay compensation as follows:
If you are informed less than 8 weeks before
departure, we will give you compensation of
£20 per person.
If less than 4 weeks before departure,
compensation of £30 per person.
6.2. CANCELLATION BY US
We reserve the right in any circumstances to
cancel your holiday. For example, if the minimum
number of guests required for a particular
holiday is not reached, we may have to cancel
it. In this event, we will inform you or your travel
agent as soon as practicable and you will have
the choice of having a refund of all monies
paid or accepting an offer of an alternative
holiday of comparable standard from us, if
available (we will refund any price difference if
the alternative is of a lower value). This would
exclude independent travel arrangements. If it is
necessary to cancel your holiday, except where
the cancellation arises due to reasons of force
majeure, we will pay to you compensation as
set out in clause 6.1. 2.(b).
We will not cancel your holiday within 8 weeks of
your departure date, except for reasons of force
majeure or failure by you to pay the final balance
of your holiday in accordance with clause 4.
115
7. PRICE CHANGES
Prices are quoted in pounds sterling on the
basis of known costs as at 9th April 2009.
We reserve the right to alter the prices of any
of the holidays shown in our brochure. You will
be advised of the current price of the holiday
that you wish to book before your contract is
confirmed.
Changes in transportation costs, including the
cost of fuel, dues, taxes or fees chargeable for
services such as landing taxes or embarkation
or disembarkation fees at ports and airports,
and exchange rates mean that the price of your
holiday may change after you have booked.
However there will be no change within 30 days
of your departure. We will absorb and you will not
be charged for any increase equivalent to 2% of
the price of your holiday, which excludes insurance
premiums and any amendment charges.
You will be charged for the amount over and
above that, plus an administration charge of
£1.00 per person together with an amount to
cover agents’ commission.
If this means that you have to pay an increase
of more than 10% of the price of your holiday,
you will have the option of accepting a change
to another holiday if we are able to offer one
(we will refund you any price difference if the
alternative is of a lower value) or cancelling and
receiving a full refund of all monies paid, except
for any amendment charges. Should you decide
to cancel for this reason, you must exercise your
right to do so within 14 days from the issue date
printed on your final invoice.
Should the price of your holiday go down due
to the changes mentioned above, by more than
2% of your holiday cost, then any refund due
will be paid to you. However, please note that
travel arrangements are not always purchased
in local currency and some apparent changes
have no impact on the price of your travel due
to contractual and other protection in place.
8. FORCE MAJEURE
We regret that we cannot accept liability or
pay you compensation where the performance
of our contractual obligations is prevented
or affected by “force majeure”. This means
that we will not pay you compensation if we
have to cancel or change your holiday in any
way because of unusual or unforeseeable
circumstances beyond our control.
In these booking conditions “force majeure” will
include (but shall not be limited to) war, threat
of war, riot, civil or political unrest, industrial
dispute, terrorist activity threatened or actual
and its consequences, natural or nuclear disaster,
fire, adverse weather conditions, closure of ports
or airports, air traffic control delays, technical
problems of transport or other circumstances
amounting to force majeure.
9. FORMALITIES
9.1. PASSPORT, VISA AND IMMIGRATION
REQUIREMENTS
Your specific passport, visa and other immigration
requirements are your responsibility and you
116
should confirm these with the relevant Embassies
and/or Consulates.
We do not accept any responsibility if you cannot
travel because you have not complied with any
passport, visa or immigration requirements.
9.2. CLUB MED® TRAVEL DOCUMENTS
Please refer to the relevant paragraph on pages
108-109.
9.3. VACCINATION REQUIREMENTS
Please refer to the relevant paragraph on the
’Health’ pages 104-105 and to the flight guide
on pages 110-111.
10. PERSONAL DATA/CONFIDENTIALITY
The membership number given to you when
you first join Club Med® is strictly personal and
confidential and will be requested to access your
file and personal data. It is therefore your duty
to keep the confidentiality of the membership
number and of any correspondence mentioning
this number or a file number as you will be solely
liable for the use of this information and for
the resulting consequences if you disclose this
information including in the event of loss or theft
of the documents showing this information.
The collection, recording and transfer to third
parties (including abroad) of your personal
data are necessary for the sale and fulfilment
of a holiday; the opposition to this processing
or transfer would automatically result in
Club Med® being unable to provide the service
requested. You must inform us of any change
to your personal data. Otherwise we will not be
held responsible for any damages caused to
you which would result from the fact that the
personal data we collected is out of date.
This data may be used for commercial
communication purposes, in particular via
electronic mail, by the Club Méditerranée Group
(i. e. Club Méditerranée S. A.company and
its subsidiaries) as well as its official partners.
Club Med® offers you the possibility of accepting
or refusing as soon as you register as a member
that your personal data be used for electronic
commercial communication purposes, and this
in accordance with the option that you will
have chosen among the processing choices
offered to you via a confirmation email which
will be automatically sent to you upon your
first registration.
Your opposition to this processing will have
the effect of depriving you of the information
concerning commercial offers from the Club
Méditerranée Group, its subsidiaries and/or its
official partners. Your opposition to the use of your
personal data for commercial communication
purposes can also be exercised with hindsight
via email by using the link featured on each
message sent or by letter sent by registered post
to Club Med®, Customer Relations Department
at the address stated in paragraph 14 below.
When you register on one of Club Mediterranée’s
websites, the opposition to receiving commercial
offers by email can also be exercised directly, by
changing your profile or by clicking on an opt-out
link present on any electronic message sent by
Club Méditerranée. You should be aware that,
for security reasons, CCTV systems may be in
operation in some resorts, and that you may
therefore be filmed. The use of these images
will be declared to the CNIL (French national
data protection agency) when they are digital
images. If you are filmed, you may exert your
right to access the images that concern you,
and/or oppose the storing of these images, in
the conditions set out below.
In accordance with the Data Protection Act
1998, you have a right of access and correction
of personal information relating to you. Being
a strictly personal right, the right of access and
correction can only be exercised by its holder
who will have to justify of his/her identity or
by his/her guardian if he/she is a minor or a
legally incapacitated person. This right can be
exercised by sending a letter by registered post
to Club Med®, Customer Relations Department
at the address stated at paragraph 14 below.
The right of access to the information collected
and conveyed in respect of an insurance
declaration can be exercised by contacting
Marsh at the following address: Tour Ariane,
La Défense 9, 92088 Paris La Défense Cedex,
France.
We may have to use and disclose personal
information relating to you in the most
appropriate way to protect Club Med® (and its
affiliated companies), its employees, its clientele
and/or its property and to enable us to proceed
where appropriate with any action or recourse
available and/or limit any resulting loss. In this
respect, we may have to communicate this
information upon request to any appropriate
authorities responsible for the implementation
of any regulation or rule of law and/or for the
suppression of offences of all kinds, so that
individuals likely to be involved in reprehensible
or illegal activities can be identified.
11. VALUABLES
Please refer to the relevant paragraph on page
102-103.
12. SPORTS
Please refer to page 98.
13. MINORS
13.1. REGISTRATION OF MINORS
Please refer to the relevant paragraph on page
102-103.
13.2. REGISTRATION IN THE CHILDREN’S CLUBS
For practical details of registration and
acceptance of children in the Children’s Clubs
(Baby Club Med ®, Petit Club Med ®, Mini
Club Med®, Juniors’ Club Med® and Club Med
Passworld®) please refer to pages 96-97.
14. COMPLAINTS AND ARBITRATION
If you have a problem during your holiday, you
are obliged to inform our local staff immediately
who will endeavour to put things right whilst
you are on site.
If your complaint is not resolved locally, please
complete a report form on site (“declaration”)
and follow this up by writing to our Customer
Relations Department at Club Med®, 1st floor
Gemini House, 10-18 Putney Hill, London
SW15 6AA within 28 days of the completion
of your holiday quoting your membership and
file numbers.
Please keep your letter concise and to the point
as this will assist us to quickly identify your
concerns and speed up our response to you.
You must communicate any complaint to our
local staff without delay and complete a report
form whilst on site.
If you fail to follow this simple procedure, we
will have been deprived of the opportunity to
investigate and rectify your complaint whilst
you were on site and this may affect your rights
under this contract.
Complaints involving Club Med’s® personal injury
or material damage insurance or civil liability will
only be accepted insofar as you have obtained
a written declaration from the resort staff before
your departure from the resort or from the carrier
if your complaint relates to transportation
arrangements organised by Club Med®.
We are a member of ABTA, membership number
V6608. We are obliged to maintain a high standard
of service to you by ABTA’s Code of Conduct.
We can also offer you an arbitration scheme for
the resolution of disputes arising out of, or in
connection with this contract. Further information
on the Code and arbitration can be found on
ABTA’s website www.abta.com. The arbitration
scheme is arranged by ABTA and administered
independently by IDRS, part of the Chartered
Institute of Arbitrators. It provides for a simple and
inexpensive method of arbitration on documents
alone with restricted liability on you in respect of
costs. Full details will be provided on request or
can be obtained from the ABTA website.
The scheme does not apply to claims for
an amount greater than £5,000 per person.
There is also a limit of £25,000 per booking.
Neither does it apply to claims which are solely
in respect of physical injury or illness or their
consequences. The scheme can however deal
with compensation claims which include an
element of minor injury or illness subject to a
limit of £1,000 on the amount the arbitrator can
award per person in respect of this element.
The application for arbitration and Statement of
Claim must be received by IDRS within 9 months
of the date of return from the holiday. Outside
this time limit, arbitration under the scheme may
still be available if we agree, but the ABTA Code
does not require such agreement.
For injury and illness claims, you may like to
use the ABTA/Chartered Institute of Arbitrators
Mediation Procedure. This is a voluntary scheme
and requires us to agree for mediation to go
ahead. The aim is to help you resolve your
dispute in a quick and cost effective way. Details
on request or from www.abta.com.
15. INSURANCE
15.1. WE STRONGLY ADVISE THAT YOU PURCHASE
TRAVEL INSURANCE TO COVER ALL ACTIVITIES
INCLUDED IN YOUR
CLUB MED HOLIDAY.
For details of our optional travel insurance cover,
please see page 120.
15.2. YOU CAN BENEFIT FROM THE FOLLOWING
INSURANCE GUARANTEES WITH GENERALI
ASSURANCES.
15.2.1. Medical costs
If you have an accident during your stay at
Club Med®, you will be refunded your medical,
surgical and pharmaceutical costs up to the
maximum amount of € 500. This guarantee can
only be used as a complement to the National
Health Service or a private insurance company.
IMPORTANT: if you are travelling to a European
Union country, please make sure that you have
a European Health Insurance Card (formerly
known as the E111 form) with you as this will
entitle you to treatment from the equivalent of
the National Health Service in the country you
are visiting.
15.2.2. Accidental death Capital: € 3,000.
15.2.3. Permanent disability following an
accident. Capital for total and permanent
disability: € 4,500 (which can be reduced
according to the degree of disability as decided
by a medical expert).
15.2.4. Search and rescue costs Capital:
€ 500.
Any query regarding the cover with Generali
should be directed to Marsh, the insurance
brokers.
of the provision of accommodation, which limit
the amount of compensation that you can claim
for death, injury, delay to passengers and loss,
damage and delay to luggage. We are to be
regarded as having all benefit of any limitation
of compensation contained in these or any
conventions.
You can ask for copies of the transport
companies’ contractual terms, or the international
conventions, from our offices: Club Med®, Gemini
House, 10-18 Putney Hill, London SW15 6AA.
Tel: 08453 67 67 67 (option 5).
Under EU law (Regulation 261/2004) you have
rights in some circumstances to refunds and/
or compensation from your airline in cases of
denied boarding, cancellation or delay to flights.
Full details of these rights will be publicised
at EU airports and will also be available from
airlines. However reimbursement in such cases
will not automatically entitle you to a refund
of your holiday cost from us. Your right to a
refund and/or compensation from us is set out
in clause 6. If any payments to you are due from
us, any payment made to you by the airline will
be deducted from this amount. If your airline
does not comply with these rules you should
complain to the Air Transport Users’ Council
on 0207 240 6061 www.auc.org.uk
16.3.
16. RESPONSIBILITY
16.1.
We do our best to provide you with photographs
and illustrations which should give you an
impression of the facilities offered. These
photographs and illustrations aim to give you
an idea of the standard of the facilities, but are
not contractually binding.
16.2.
If the contract we have with you is not performed
or is improperly performed by us or our suppliers
we will pay you appropriate compensation if
this has affected the enjoyment of your holiday.
However we will not be liable where any failure
in the performance of the contract is due to:
you; or a third party unconnected with the
provision of the holiday and where the failure
is unforeseeable or unavoidable; or unusual
and unforeseeable circumstances beyond our
control, the consequences of which could not
have been avoided even if all due care had
been exercised; or an event which we or our
suppliers, even with all due care, could not
foresee or forestall.
Our liability, except in cases involving death,
injury or illness, shall be limited to a maximum
of 2 times the cost of your holiday. Our liability
will also be limited in accordance with and/or
in an identical manner to:
(a) The contractual terms of the companies that
provide the transportation for your holiday.
These terms are incorporated into this contract;
and
(b) Any relevant international convention, for
example the Montreal Convention in respect of
travel by air, the Athens Convention in respect of
travel by sea, the Berne Convention in respect of
travel by rail and the Paris Convention in respect
Facilities organised by outside providers (inside
the Resort or outside of it/e.g. sports activities,
excursions…) which are booked and/or paid on
site do not form part of your package holiday
provided by us and will remain under the sole
responsibility of the outside providers who
organise them. The same applies to connections
arranged independently as well as any activity
delivered by an outside provider.
16.4.
If the contract we have with you is not performed
or is improperly performed as a result of failures
attributable to a third party unconnected with the
provision of the services, or as a result of failures
due to unusual and unforeseeable circumstances
beyond our control, the consequences of which
could not have been avoided even if all due care
had been exercised, or an event which we or our
suppliers, even with all due care, could not foresee
or forestall, and you suffer an injury or other material
loss, we will offer you such prompt assistance as
is reasonable in the circumstances.
16.5.
This brochure is our responsibility, as your tour
operator. It is not issued on behalf of, and does
not commit the airlines mentioned herein or any
airline whose services are used in the course
of your holiday. Please note that in accordance
with Air Navigation Orders, children must be
under 2 years of age on the date of their return
flight to qualify for infant status.
16.6.
This contract is made on the terms of these
booking conditions, which are governed by
English Law, and the jurisdiction of the English
Courts. You may however, choose the law and
jurisdiction of Scotland or Northern Ireland if
you wish to do so.
117
TAILOR-MADE SPECIAL OFFERS
TERMS AND CONDITIONS
EARLY BOOKING BONUS®
This offer is subject to availability with a limited quota
of places per Resort and departure date. It only
applies to packages including flights departing from
the UK. Offer valid for a minimum stay of 7 nights,
applicable to the first 7 nights of a stay only, at all
Worldwide Resorts with the exception of Kani. This
offer is not transferable to other parties or departure
dates.
The Early Booking Bonus offer applies to all
departure dates featured in the price tables in this
brochure with the exception of departure dates
between 23 December and 30 December 2009
inclusive.
PLEASE NOTE: The Early Booking Bonus only
applies to bookings made at least 4 weeks before
the respective departure date.
• STEP 1
This offer applies to bookings made between
10 March and 14 July 2009 (inclusive). The Early
Booking Bonus is a saving of £150 per adult and
teenager and £75 per child (aged 4-11 years inclusive)
on all short-haul (European and North-African)
Resorts and a saving of £200 per adult and teenager
and £100 per child (aged 4-11 years inclusive) on all
long-haul Resorts (with the exception of Kani.) For
example, a family of 4 (2 adults, 2 children between
4-11 years) could save up to £600.
• STEP 2
This offer applies to bookings made between 15 July
and 31 October 2009. The Early Booking Bonus is a
saving of £100 per adult and teenager and £50 per child
(aged 4-11 years inclusive) on all short-haul (European
and North-African) Resorts and a saving of £150 per
adult and teenager and £75 per child (aged 4-11 years
inclusive) on all long-haul Resorts (with the exception
of Kani.) For example, a family of 4 (2 adults, 2 children
between 4-11 years) could save up to £450.
Please note that this offer cannot be backdated or
combined with other offers (with the exception of the
Children Stay Free offer). The Early Booking Bonus
offer does not apply to any additional costs such
as children’s clubs for under 4s, membership fees,
excursions, special courses and private sports tuition.
Once your booking under the Early Booking Bonus
has been confirmed, your booking will be subject to
the general booking conditions of our Winter Sun
Collection 2009/10 Brochure, with the exception of
clauses 5.1. (’Alteration of holidays’) and 5.2 (’Name
changes before travel’) which for the purpose of this
offer are amended as follows:
– once your booking under the Early Booking Bonus
is confirmed, should you wish to change Resort
118
and/or departure or return date, you will forfeit the
reduction of the offer, unless you change to another
holiday available under the same offer in which case
the reduction will be applied to the new holiday
when it is confirmed by Club Med if the conditions
of the offer are applicable.
– should you wish to transfer a booking made under
this offer to a suitable third party, the reduction
attached to this offer, which was applied at the time
you originally booked your holiday, is not transferable
to the third party. The reduction will only be applied
from the date the transfer is confirmed by Club Med
if the conditions of the offer are applicable.
BOOKING BONUS ROOM UPGRADE
Upgrade your room to a Suite or a Deluxe Room
and save.
You can benefit from a discount of £100 per adult
and £50 per child (between 4-12 years inclusive) when
choosing to stay in a Deluxe Room or £200 per adult
and £100 per child (between 4-12 years inclusive) when
choosing to stay in a Suite, at any of the following
locations:
Available at: Agadir, Albion, La Pointe aux Canonniers,
Les Boucaniers, La Caravelle, Punta Cana, Cancún
Yucatán and Phuket.
The Booking Bonus Upgrade applies to the
aforementioned destinations on departure dates
between 7 November and 13 December 2009
inclusive and between 6 March and 25 April 2010
inclusive (the opening & closing dates of our
Resorts can sometimes change, please enquire at
time of booking). It is only available to bookings
made by 31 October 2009 inclusive and to
packages including flights departing from the
UK. Offer valid for a minimum stay of 7 nights,
applicable to the first 7 nights of a stay only.
PLEASE NOTE: The Booking Bonus room upgrade
only applies to bookings made at least 4 weeks
before the respective departure date.
Please note that this offer cannot be backdated nor
combined with other offers (with the exception of
the Children Stay Free offer, Travelling Alone and
Extend Your Holiday offers). The Booking Bonus
Room Upgrade offer does not include any additional
costs such as children’s clubs for under 4 years,
Club Med membership fees, excursions, special
courses, private sports tuition, Spa treatments.
SPECIAL CHILD PRICING
Please note: Child prices are only valid when
sharing a room with a minimum of two adults.
The relevant savings for each age group have already
been taken into consideration in the price tables on
each Resort page.
FREE stay in a Club Room only (transport included)
is available for children aged 4 to 23 months inclusive,
at all Resorts (depending on the admission age for
children, detailed on each Resort page) and on all
dates of stay listed in the price tables on the Resort
pages of this brochure, when accompanied by at
least one adult, from 18 years.
FREE stay in a Club Room only (transport not
included) is available for children aged 2 to 3 years
inclusive, at all Resorts (depending on the admission
age for children, detailed on each Resort page) and
on all dates of stay listed in the price tables on the
Resort pages of this brochure, when accompanied
by at least one adult, from 18 years.
This offer is subject to availability, with limited places
per Resort and dates of stay and applies to packages
with or without flights departing from the UK. This
offer applies to bookings made between 10 March and
31 October 2009 inclusive. This offer is not applicable for
dates of stay between 24 October and 7 November 2009
inclusive and between 19 December 2009 and
2 January 2010 inclusive. On these specific dates of
stay, children from 2 to 3 years old benefit from a 25%
discount on the adult accommodation price. Discount
is applicable to the first 7 nights of a stay only. Special
child pricing is already taken into consideration in
the price tables on the Resort pages of the brochure.
Please note that this offer cannot be backdated nor
combined with other offers (with the exception of the
Early Booking Bonus). Special child pricing does not
apply to any additional costs such as children’s clubs
for under 4s, membership fees, excursions, special
courses and private sports tuition.
Once your booking under the Free Child Places offer
has been confirmed, your booking will be subject to
the general booking conditions of our Winter Sun
Collection 2009/10 Brochure, with the exception of
clauses 5.1. (’Alteration and transfer of holidays’)
and 5.2 (’Name changes before travel’) which for the
purpose of this offer are amended as follows:
– once your booking under the Free Child Places
offer is confirmed, should you wish to change Resort
and/or departure or return date, you will forfeit the
reduction of the offer, unless you change to another
holiday available under the same offer in which case
the reduction will be applied to the new holiday
when it is confirmed by Club Med if the conditions
of the offer are applicable.
– should you wish to transfer a booking made under
this offer to a suitable third party, the reduction
attached to this offer, which was applied at the time
you originally booked your holiday, is not transferable
to the third party. The reduction will only be applied
from the date the transfer is confirmed by Club Med
if the conditions of the offer are applicable.
Children aged 4 to 11 years inclusive
Discount of 40% on adult accommodation price
for children aged 4 to 11 years inclusive on the
following dates of stay: between 24 October and
7 November 2009 inclusive, between 19 December
2009 and 2 January 2010 inclusive, between 6 February
and 6 March 2010 inclusive and between 3 April and
1 May 2010 inclusive. On all other dates of stay listed
in the price tables in this brochure, the discount will
be 60% on the adult accommodation price.
Children aged 12 to 17 years inclusive
Discount of 20% on adult accommodation price
for children aged 12 to 17 years inclusive with the
exclusion of dates of stay between 24 October and
7 November 2009 inclusive, between 19 December
2009 and 2 January 2010 inclusive, where the adult
accommodation price applies. This discount is valid
on all dates of stay listed in the price tables on each
Resort page.
HONEYMOON
Save £300 per couple at 12 long-haul Resorts (Bali,
Bintan Island, Cherating Beach, Columbus Isle, Kani,
La Caravelle, La Plantation d’Albion, La Pointe aux
Canonniers, Les Boucaniers, Phuket, Punta Cana and
Club Med 2) and save £200 per couple at 1 short-haul
Resort (Marrakech le Riad). This offer applies to all
bookings of 2 Adults (18 years and above) who have
chosen the Club Med package (transport included).
In the case of travelling with children, the reduction
is only applicable to the couple. This offer is only
valid once for each couple. This offer is subject to
departure dates within 9 months of the wedding or
civil partnership ceremony (upon presentation, at
time of booking, of documentation with legal validity
in the country where the booking is made), and to
both parties travelling together being on the same
booking form, with identical departure and return
dates and locations.
This offer is only valid with return transport to and
from the UK, for a minimum duration of 7 nights
(applicable to the first week of stay only) and is
available until the last departure date featured in
the price tables for each Resort).
Please note that this offer cannot be backdated
(only applies to new bookings) nor combined with
any other offers (with the exception of Extend Your
Holiday offer) and is subject to availability. The
Honeymoon offer does not include any additional
costs such as children’s clubs for under 4 years,
Club Med membership fees, excursions, special
courses, private sports tuition, Spa treatments.
TRAVELLING ALONE
Stay in an individual room with no single occupancy
supplement. Offer valid on any Club Med package in a
standard Club room, with or without transport, in one
of the following Resorts and on the following weeks
of stay: Agadir: 5 and 12 December 2009; Marrakech
la Palmeraie: 28 November 2009, 5 and 12 December
2009; Coral Beach: 3, 10, 17, 24 and 31 January 2010;
El Gouna Red Sea: 3, 10, 17, 24 and 31 January 2010,
Djerba la Douce: 6 and 13 December 2009 and 3, 10, 17,
24 and 31 January 2010 (only for C2 Calypso room).
Please note that this offer can be combined with
other offers/promotions, with the exception of the
“Honeymoon” offer. The ’Travelling Alone’ offer
is subject to availability and does not include any
additional costs such as Club Med membership fees,
excursions, special courses, private sports tuition,
Spa treatments.
EXTEND YOUR HOLIDAY
10% discount valid for each person registering,
applicable from the 8th day of your stay. Offer is
available to those from 4 years, on all departures dates
(depending on the last date featured in the price tables
for each Resort), and for all packages with or without
transport, for a stay of at least 8 successive days. Valid
at all Resorts except for: Bintan Island, Kabira, Sahoro,
Opio en Provence, Pompadour, Vittel (all Resorts)
and La Palmyre Atlantique. Subject to availability and
according to the Resorts opening dates. The 10%
discount is valid for each registered person, applicable
from the 8th day of stay, on the price of the extra day
(stay only price), and calculated on the basis of the
price of a club room, without transport.
Please note that this offer can be combined with
other offers/promotions. The ’Extend Your Holiday’
offer does not include any additional costs such
as children’s clubs for under 4 years, Club Med
membership fees, excursions, special courses, private
sports tuition, Spa treatments.
ON BOARD THE RENOVATED CLUB MED 2
CRUISE SHIP
The Club Med 2 Offers (1 to 4 below) are valid on
the price of the respective cruises, with or without
transport (with transfers for the Booking Bonus offer),
for all category of cabin, and for the “Honeymoon”
offer, upon presentation, at time of booking, of
documentation with legal validity in the country
where the booking is made.
Please note that these offers cannot be backdated
(only apply to new bookings) or combined with any
other offers (with the exception of Extend Your Cruise
offer, unless stated below) and are subject to availability.
These offers do not include any additional costs
such as children’s clubs for under 4 years, Club Med
membership fees, excursions, special courses, private
sports tuition, Spa treatments, etc. A 20% saving applies
for children 8-17 years on the adult accommodation
price (excluding stopover charges).
1) Early Booking Bonus®
The Early Booking Bonus offer applies to all departure
dates featured in the price tables in this brochure
with the exception of travel between 23 December
and 30 December 2009.
PLEASE NOTE: The Early Booking Bonus only
applies to bookings made at least 4 weeks before
the respective departure date.
Step 2: £150 per adult and £75 per child for all
bookings made between 15 July and 31 October 2009
inclusive.
These offers are valid on cruises departing on
27 October, 27 November, 4 December, 11 December,
18 December 2009, 22 January, 29 January, 05 February,
12 February, 20 February, 5 March, 12 March, 19 March
and 26 March 2010.
This offer can be combined with the Booking Bonus
Upgrade offer.
Once your booking under the relevant Booking Bonus
(Step 1 or Step 2) has been confirmed, your booking
will be subject to the general booking conditions of
our Winter Sun Collection 2009/10 brochure, with the
exception of clauses 5.1. (’Alteration and transfer of
holidays’) and 5.2 (’Name changes before travel’) as
detailed in the 2 stage Booking Bonus on p. 114.
2) Honeymoon
Save £300 per couple (both adults aged 18 years
and above). This offer is valid only once per couple
and reserved only to the newlyweds/civil partners
travelling together within 9 months of the wedding
or civil partnership, on the same booking form,
with identical departure and return dates, on an
identical cruise for a minimum of 7 nights. Offer is
only valid upon presentation, at time of booking,
of documentation with legal validity in the country
where the booking is made.
3) Couples
20% discount per adult (from 18 years old) on the
price of cruises departing on 20 November and
27 November 2009, 3 January, 11 January, 2 April and
9 April 2010. Offer available only to people travelling
together, on the same booking form, with identical
departure and return dates and locations.
4) Extend Your Cruise
20% discount on the price of the cruise booked for
a second consecutive week. Offer valid on cruises
departing all season except 18 December 2009
and 9 April 2010. Example: if you book the cruise
departing on 16 October 2009, you will benefit from
a 20% discount on the following one, departing on
the 27 October 2009.
IMPORTANT INFORMATION
Please note that all the above offers are not
applicable to group bookings made through
Club Med Business.
For bookings made at least 4 weeks before departure,
Club Med offers a discount (for every cruise length)
of the following:
Step 1: £200 per adult and £100 per child for all
bookings made between 10 March and 14 July 2009
inclusive.
119
®
Club Med
Holiday Insurance
Comprehensive Travel
Protection from
per person
£20
If you want to make sure you are comprehensively
®
covered, Club Med Holiday Insurance offers travel
protection you may need for your overseas trip,
providing you with peace of mind.
This summary is not contractual –
for more information contact
or go to
®
Photo: Club Med .
®
฀on฀
฀
฀
฀฀
฀
฀
up to £10,000,000
฀฀
Ensure you are adequately covered for all the
®
activities included in your Club Med holiday
by purchasing our Optional Travel Insurance.
Children under 2 are covered free of charge
when travelling with an insured adult.
฀
Summary of Key Benefits:
฀
฀
฀
– up to £2,000,
฀฀
฀
฀
฀
up to £2,000 per trip
฀฀
฀
up to the full invoice costs
฀฀
฀฀
฀
฀
฀
– up to £225
฀
฀
฀
– up to £500
฀
฀ – up to £600
And a range of valuable assistance services including
transfer of emergency funds.
Europ Assistance is one of the leading names in travel
insurance providing comprehensive cover for travellers
throughout the world for over 40 years.
WHERE HAPPINESS MEANS THE WORLD
OPTIONAL TRAVEL INSURANCE
Purchase our travel insurance to make sure that you are adequately covered for all activities included in your Club Med holiday.
Premium: £20 per person (children under 2 are covered free of charge).
This insurance is only available to customers aged 65 and under who have bought their holiday direct with Club Med or who contact us directly to arrange cover on
08453 67 67 67. If you are over 65 years, please contact Europ Assistance on 0844 338 555 to arrange cover which will be at an additional premium.
Club Med is an appointed representative of Europ
Assistance Holdings Limited which is authorised
and regulated by the Financial Services Authority.
We have negotiated a special Travel Insurance scheme,
which is underwritten by Europ Assistance Holding Irish
Branch, so that people buying a holiday from Club Med
can arrange travel insurance with us direct.
INFORMATION ABOUT OUR INSURANCE POLICY
Important notice: Unfortunately space does not
permit us to show here the full details of the policy.
We must draw your attention to the important features
of your policy, including:
Telling us about Material Facts: You must declare to Us
all Material Facts that are likely to affect this insurance.
Failure to do so may prejudice entitlement to claim.
If You are uncertain as to whether a fact is material, You
should declare it to Us by calling Our Travel Helpline
on 0844 338 6063. Please refer to the definition of a
’Material Fact’ in the Meaning of Words.
Policy document: You should read the document
carefully. It gives you full details of what is and what is not
covered and the conditions of the cover. This will be sent
to you once your reservation has been confirmed.
IMPORTANT HEALTH REQUIREMENTS
You must comply with the following conditions in
order to have full protection under your policy. If
you do not comply we may cancel the policy, refuse
to deal with your claim or reduce the amount of any
claim payment.
The insurance operates on the following basis:
1. To be covered, you must be healthy, fit to travel
and to undertake your planned trip;
2. The insurance will NOT cover you when you are
travelling against the advice of a Medical Practitioner
(or would be travelling against the advice of a Medical
Practitioner had you sought his/her advice);
3. The insurance will NOT cover you when you are
travelling with the intention of obtaining medical
treatment or consultation abroad;
4. The insurance will NOT cover you if you have any
undiagnosed symptoms that require attention or
investigation in the future (that is symptoms for which
you are awaiting investigations/ consultations, or
awaiting results of investigations, where the underlying
cause has not been established).
No claim arising directly or indirectly from a
Pre-existing Medical Condition affecting you will
be covered unless:
• You have declared ALL Pre-existing Medical
Conditions to us; and
• You have declared any changes in your health or
prescribed medication; and
• We have accepted the condition(s) for insurance
in writing.
Each insured person who has a Pre-existing Medical
Condition must make a medical health declaration
before each period of insurance and, if there are any
changes in your health or prescribed medication,
prior to commencement of the period of insurance
or departing on any trip.
Failure to declare ALL Pre-existing Medical
Conditions that are relevant to the insurance may
invalidate the policy.
We may require you to obtain a medical report from
your General Practitioner or Consultant in order to
assess whether cover applies. Any costs incurred in
obtaining this medical report shall be borne by you.
Based on our assessment of the medical information
supplied to us, we will decide whether or not the
person is suitable for insurance, if certain exclusions
or restrictions should be imposed, or if cover can
be offered subject to the payment of an additional
premium. If we offer cover, and, if the cover is subject
to the payment of an additional premium, cover will not
commence until full payment has been received by us
and written confirmation has been provided by us.
To declare a Pre-existing Medical Condition or a change
in your state of health or prescribed medication, you
should contact the Medical Screening Helpline during
office hours on: 0844 338 6065.
IMPORTANT LIMITATIONS - CANCELLATION,
CURTAILMENT & TRIP INTERRUPTION COVER
This policy will NOT cover any claims under Section 5
(Cancellation, Curtailment or Trip Interruption) arising
directly or indirectly from any Pre-existing Medical
Condition known to You prior to the commencement
of the Period of Insurance affecting any Close Relative
or travelling companion who is not insured under
this policy, or person with whom You intend to stay
whilst on Your Trip if:
• a terminal diagnosis had been received prior to the
commencement of the Period of Insurance; or
• if they were on a waiting-list for, or had knowledge of
the need for, surgery, inpatient treatment or investigation
at any hospital or clinic at the commencement of the
Period of Insurance;
Or if during the 90 days immediately prior to the
commencement of the Period of Insurance they had:
• required surgery, inpatient treatment or hospital
consultations; or
• required any form of treatment or prescribed
medication.
You should also refer to the General Exclusions.
For the purposes of the insurance a Pre-existing
Medical Condition is considered to be:
• any past or current medical or psychological disease,
sickness, condition, illness or injury that has given
rise to symptoms or for which any form of treatment
or prescribed medication, medical consultation,
investigation or follow-up/check-up has been required or
received during the 2 years prior to the commencement
of cover under the policy and/or prior to any trip; and
• any cardiovascular or circulatory condition (e.g.
heart condition, hypertension, blood clots, raised
cholesterol, stroke, aneurysm) that has occurred at
any time prior to the commencement of cover under
the policy and/or prior to any trip.
If you are going to an EEA country, we would strongly
recommend that you apply for a European Health
Insurance Card (EHIC) prior to departure as this
will entitle you to treatment from the equivalent
of the National Health Service in the country you
are visiting.
Conditions, exclusions and exceptions: Conditions
and exclusions will apply to individual sections of
your policy while general exclusions, conditions and
exceptions will apply to the whole of your policy.
Dangerous activity: If you are going to take part in
activities where there is a high risk of injury, check
that your policy covers you.
Pregnancy and Childbirth: Cover under this policy is
provided for unforeseen events. In particular, cover is
provided under Section 1 – Medical Emergency and
Repatriation for unforeseen bodily injury or illness.
Pregnancy and Childbirth are not considered to be
either an illness or injury. For the avoidance of doubt,
please note that cover is ONLY given under Sections
1, 3, 4 and 5 of this policy for claims arising from
Complications of Pregnancy and Childbirth. Please
make sure You read the definition of Complications
of Pregnancy and Childbirth given under the Meaning
of Words below.
Property claims: These claims are paid based on the
value of the goods at the time you lose them and not
on a ’new-for-old’ or replacement cost basis, unless
otherwise stated in your policy.
Policy limits: Most sections of your policy have limits
on the amount the insurer will pay under each section.
Some sections also include specific limits, for example:
for any one item, pair or set or for valuables in total.
You are advised to check your policy if you intend
taking expensive items with you.
Policy excesses: Under most sections of the policy,
claims will be subject to an excess. This means that
you will be responsible for paying the first part of the
claim. The amount you have to pay is the excess.
Reasonable care: You need to take all reasonable
care to protect yourself and your property.
Complaints: Your insurance policy includes a
complaints procedure which tells you what steps
you can take if you wish to make a complaint. Your
policy is governed by the law of England unless you
and your insurers have agreed otherwise.
If you need to make a claim, please contact the
Travel Claims Department on 0844 338 6064 or
write to them at Sussex House, Perrymount Road,
Haywards Heath, West Sussex, RH16 1DN.
Please note: This information is not a substitute for
your policy. Please make sure you read your policy
carefully. If you have not received your policy prior
to departure, please contact Club Med®.
Limits of coverage per insured person summary:
Cancellation or Curtailment
Personal liability
Missed connection and departure
Legal expenses
Delayed departure**
Personal accident
Medical and associated expenses
Hijack/Mugging*****
Hospital confinement benefit******
Personal possessions***
Extended kennel & cattery fees
Delayed baggage****
Up to Club Med holiday cost*
Up to £2,000,000
Up to £1,000
Up to £25,000
Up to £300
Up to £25,000
Up to £10,000,000*
Up to £1,000
Up to £600
Up to £2,000*
Up to £500
Up to £225
*Excess of £35. **Abandonment up to Club Med holiday cost (excess of £35). ***Valuables limit £300, single articles limit
£300. ****£75 for each full 12 hour period to purchase essential replacement items. *****£100 for each full 24 hours hijacked.
******£15 per day up to £600.
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HOW TOYOUR
BOOK
CLUB MED HOLIDAY
BOOKING IS AS EASY AS 1, 2, 3…
1. Telephone our Reservations Team on:
08453 67 67 67.
2. Before you book your holiday, please
discuss your choice of Club Med Resort and
accommodation with our Reservations Team
to make sure it will be suitable for you and
your party.
3. We will send you a Sales Agreement
(confirmation invoice) as soon as your deposit
has been paid.
Note: It is imperative that you return to us
at the following address: Administration
Department, Club Méditerranée SA, Gemini
House, 10-18 Putney Hill, London SW15 6AA, a
signed copy of the Sales Agreement to ensure
all your holiday details are correct. You can
also make your booking:
a) through your local travel agent
b) on line at: www.clubmed.co.uk.
Annual subscription: adult £6, child (4 to
11 years) £4 valid from 1 November to
31 October (payable every year you travel). The
fees do not apply to children under 4 years.
Deposit*: 25% of total holiday cost per
person. Entrance fees (if applicable), annual
subscription, insurance premium (if you have
booked this option) and deposit are due at
the time of booking. If we do not receive
payment within 5 days of your booking we
reserve the right to cancel your holiday. Note:
Full payment is due at the time of reservation
if you book within 8 weeks of departure. If you
have booked a flight with us, please note that
tickets will not be dispatched until we have
received full payment.
OUR FLEXIBLE HOLIDAYS
We accept Visa, Mastercard, American Express
or Switch. We will charge a 2% transaction fee
on all payments made by credit card. Payment
by debit card, cheque or cash does not incur
a transaction fee.
Our holidays are offered with the following
alternatives:
• With flights or train – our price includes
transfers to and from the Club Med Resort.
• Or independent travel. If you are making your
own way for a specified length of stay, without
flight or transfer, to any of our Resorts, please
refer to page 108-109 for details relating
to independent travel arrangements. It is
possible that on certain dates, stays are only
available with flights included.
MEMBERSHIP FEES AND DEPOSIT*
QUERIES
Club Med is a genuine club. When you book
a holiday you become one of our ’Gentils
Membres – Friendly Guests’ (G.M®s).
Entrance fee: adult £8, child (4 to 11 years)
£4 (payable once only when you join).
If you have any queries, please contact your
travel agent or our reservations team quoting
your membership or file number.
DEBIT/CREDIT CARDS
*See our Booking Conditions on p. 114-117.
Club Méditerranée SA
(Incorporated in France with limited liability),
Gemini House, 10-18 Putney Hill,
London SW15 6AA
Administration & Reservations
Tel: 08453 67 67 67.
Registered in England No.1107058.
VAT Reg.No.GB 240 7896 44.
The prices quoted in this brochure are correct at the time
of publication but subject to change. You will be notified
of the correct cost of your holiday at the time of booking.
All prices in this brochure supersede those featured
in the Winter 2009-2010 Preview brochure. If the price
of a holiday for any given Resort or departure date is
different from one brochure to another, the applicable
price will be the one indicated in the brochure most
recently published.
Publication date
June 2009
Director of publication
Laurent de Chorivit
Head of Marketing
Mathilde Lamazère, Sarah Mason
Head of brochure
Patricia Rouiller-Durand
Marketing Strategy - Brochure
Stéphanie Bothereau, Victor Dumont, Nathalie Hourton,
Laure Leautier, Diane Limouzineau, Claire Quidor,
Nicolas Simon
Worldwide Product Information
Christine Alemany, Marie-Catherine Correia,
Suzanne Naigembe
Marketing (Brochure Production)
Joanne Gallagher, Deborah Azoulay
Layout
Tagaro!
Cover
Publicis EtNous
Layout adaptation and artwork
Compos Juliot
Printing
Casterman printing
Photothèque Club Med
Gérard Gomila, Carole Pagnol-Béal, Nicolas Masson,
Christine Pawlak
Photographs
D. Metsch, M. Ginevra, K. Laval, V. Dupart-Mandel,
B. Van loocke, F. Berthet, B. Comtesse J-M. Palisse,
V. Leroux, Y. Bagros, L. Selvais, D. Matal, J-C. Pratt, A.
Laurin, D. Coutant, Y. Arthus Bertrand, M. Smircic, N.
Masson, Photothèque Club Med
Stylists
P. D’Arrance, V. Naim, F. Legrand, M. Donnart, A. Sart, S.
Schilliger, C. De Ginestel, S. Depardieu, M. Graux, F. Blanc
Acknowledgements
ERES, Pain de sucre, La Centrale du Golfeur, BCBG Max
Azria, GAS Bijoux, Canotier, Thierry Mugler, Free Lance,
New Man, Wrangler, Lee, Blanc Bleu, Marie Mercier,
Antony Peto, Carel, Yufengshawn, Pronuptia, Agatha,
Serg Bensimon, Zadig & Voltaire, Co-Nekt, Cerruti,
Nougat, Jenna de Rosnay, Huit, Tissaïa, Sun Valley, Roxi,
Burton, Salomon, Quiksilver, Canovas, Billabong, Le
Printemps, Rossignol, Safilo, Hacket, Stanlova, Daniel
Hechter, Captain Tortue, Ugo Zaldi, Villebrequin, Andres
Sarda, Rosa Cha, Mango, Caroll, IKKS, Princesse tam.
tam, Patrizia Pepe, Oxbow, Lacoste, Converse, Asics,
Aigle, Wrangler, Eastpak, Tag Heuer, Fusalp, Les Petites.
Office du tourisme Singapour,
Office du tourisme Colorado, Office du
tourisme Dubai, Office du Tourisme USA
Illustrations and 3D shots
Sophie Jacqmin, Studio Marc Hertich,
Studio Datoo
This brochure is published in 30,100 ex.
Reproduction and adaptation, in whole or in part, is
strictly forbidden and reserved for all individual countries
©
Club Méditerranée 2009
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