April 2016
DUBAI METRO
HANDY GUIDE
JOURNEY PLANNING
02
FARES INFORMATION
10
YOUR METRO RIDE
20
Welcome.
This is your handy guide to using the Dubai Metro.
We will show you how easy it is to plan your
journey, buy a ticket and ride the Metro.
We hope you enjoy the tour.
01
The following information makes your
journey easier to plan: finding your nearest
station and the station from which you can
reach your destination. You’ll also find out
about zones, bus and taxi connections as
well as parking facilities.
JOURNEY
PLANNING
Step 1
Find the nearest station to the
start and end of your journey
04
Step 2
Find a convenient way to get
to the station
06
Step 3
Choose the right travel time
for you
09
Scan here to download
the Wojhati App
02
03
Journey Planning
Step 1
Journey Planning
Find the nearest station to the
start and end of your journey
UAE Exchange
04
05
Journey Planning
Step 2
Journey Planning
Taxi Companies (208 08 08)
Find a convenient way to get
to the station
Dubai Transport
(Including Special Services)
Metro Taxis
Dubai Bus Arrival Times
Scan here to download
the taxi App
National Taxis
To receive bus arrival
timings, send bus
stop ID to 5223
Arabia Taxis
Cars Taxis
example:
D 537002 SEND
A taxi for ladies only is also
available
Space
Park & Ride
Al Ras
Al Ghubaiba
Energy
UAE
Danube
Exchange
Nakheel Harbour
& Tower
Ibn
Battuta
DAMAC
PROPERTIES
Jumeirah
Lakes Towers
Dubai
Internet City
Nakheel
Sharaf DG
Mall of the
Emirates
Burj Khalifa/
Dubai Mall
Noor Bank
FGB
Business
Bay
Financial
Centre
Emirates
Towers
Palm Deira
Baniyas Square
Al Jafiliya
World Trade
Centre
BurJuman
ADCB
Al Fahidi
Oud Metha
Salah Al Din
Abu Hail
Abu Baker
Al Siddique
Union
Stadium
Al Qiyadah
Dubai Airport
Free Zone
Al Nahda
Etisalat
Al Qusais
Dubai Healthcare City
Al Jadaf
Al Rigga
GIGICO
Airport
Terminal 3
Rashidiya
Creek
Deira City
Centre
There are three large parking facilities:
Rashidiya (2700 spaces) on the Red Line
Nakheel Harbour & Tower (3000 spaces) on the Red Line
Etisalat around (2300 spaces) on the Green Line
06
Airport
Terminal 1
Emirates
Nice to know
Parking is free
for public transport users at
the Park & Ride. See next page
for details.
07
Journey Planning
FREE parking daily for public
transport users at Rashidiya
Metro Station car park
Opening Hours: 24 hours, 7 days a week
•Use your nol Card or get your nol Red Ticket at the entry
gate of this car park.
•Please use the same nol Card or Ticket that you get at the
entry gate of the car park for travel on public transport to
benefit from the grace period and free parking.
•Please exit the car park within 60 minutes of the last use
of your nol Card on public transport or car parking fees
will be applicable.
•There is no charge for entering and exiting the car park within 10 minutes.
Parking fees for non-public transport users:
AED 10 per hour, with a maximum fee of AED 50* per day.
*Plus AED 2 for ticket.
Parking fees for nol Card users:
Proceed straight to the car park exit gate,
as it is not necessary to validate your
nol Card at the Parking Payment machine.
Parking fees for nol Red Ticket users:
Please pay for your Ticket at the Parking Payment
Machine before exiting the car park.
08
Journey Planning
Rashidiya Metro Station car park
Things to know
Fines
AED 100 per day and up to AED 1000 –
Parking in areas designated for public transport users for a period
exceeding the permitted period
AED 150 –
Loss of parking ticket
Please note
• No valet or reservation parking offered
• Must comply with traffic laws and regulations
• No motorcycles and taxis are permitted
• RTA will not be responsible for any loss or damage
• After 48 hours all vehicles are liable to be impounded by the RTA
Step 3
Choose the right travel time for you
Metro Station opening hours
Saturday to Wednesday
05:30 to 00:00
Thursdays
05:30 to 01:00 (Fri)
Fridays 10:00 to 01:00 (Sat)
Please note:
The times of the last trains do not depend on the station opening hours.
Opening and closing hours may vary during special events and occasions.
Tram Station opening hours
Saturday to Thursday
06:30 am to 01:00 am (the next day)
Fridays 09:00 am to 01:00 am (the next day)
Metro & Tram interchange stations:
1. DAMAC PROPERTIES metro station (R36) – Dubai Marina tram station (5)
2. Jumeirah Lakes Towers metro station (R37) – Jumeirah Lakes Towers tram station (3)
09
Everything you need to know about ticket
fares between zones and nol Cards –
choose the one that is right for you,
and where to buy them.
FARES
INFORMATION
10
Step 1
What is a nol Card or nol
Red Ticket?
12
Step 2
Choose the nol Card or Ticket
that suits you best
14
Step 3
How much should you pay?
16
Step 4
Where to buy and top-up
your nol Card or Ticket
18
11
Fares Information
Step 1
What is a nol Card or nol
Red Ticket?
To travel on the Metro you need to
buy a nol Card or a nol Red Ticket.
There are 5 options available, find out which one will
suit you best on the next page.
It’s easy to buy or top-up a card, or add trips to your
nol Red Ticket. Just go to a Ticket Vending Machine,
Metro Ticket Office or RTA authorised sales agent.
Step 4 shows you their locations in Dubai.
Each time you travel, tap your card on the gate
and it will automatically deduct the correct fare.
It’s easy!
12
Fares Information
For your convenience, kindly
ensure your nol card is topped
up with sufficient balance.
Minimum balance: AED 15.0 for
return journey.
Did you know?
With your nol Card you can use all
modes of transport and even pay
for parking or Dubai Taxi.
13
Fares Information
Step 2
Fares Information
Choose the nol Card or Ticket
that suits you best
nol Silver Card
For frequent travellers
• Holds up to AED 1000 worth of credit and is valid for 5 years.
• Has an e-purse, which deducts the correct fare automatically.
•Can be used immediately and top-up at any ticket vending machine,
metro ticket office or online (for registered card).
top-up
Easy to
top-up
Price AED 25 Credit AED 19
nol Red Ticket
For tourists and visitors
•Paper ticket costs AED2 with at least 1 trip to be loaded and valid
for 90 days.
• Rechargeable for use of a maximum of 10 journeys or 5 daily passes.
•The same ticket can be used for Metro, Tram and Buses – there’s no need
to get another new ticket.
•Daily pass allows an unlimitted number of trips during a single day.
(at cost of AED 20 for the pass and AED 2 for the ticket).
• Ideal for occasional or casual users of public transport.
•Does not have an e-purse account available and must be pre-paid with
the correct journey type, based on the zones to be travelled.
Price AED 6.00 Credit AED 4.00*
*Cost of a Tier 1 trip
If the nol Red Ticket is initially purshased for a Single Trip within a particular Tier, then
this ticket can be recharged for Trips only within that same Tier (up to 10 trips).
nol Gold Card
nol Blue Card (gold or regular)
For those who want first class travel
A secure personal card for frequent travellers
• Holds up to AED 1,000 worth of credit and is valid for 5 years.
• Enjoy the facility to register online.
• Has an e-purse, which deducts the correct fare automatically.
• Holds up to AED 5000 worth of credit and is valid for 5 years.
• Can be used immediately and top-up at any ticket vending machine, metro ticket office or online (for registered card).
• Personalised card with the user’s photo.
•Allows the privilege of using Gold Class cabins on the Metro and Tram.
•nol Blue (gold) Card allows the privilege of using Gold Class cabin on
the Metro and Tram.
•When used on modes of transport with no Gold Class Cabins, you will
be charged the regular fare.
top-up
Easy to
top-up
Price AED 25 Credit AED 19
• Has an e-purse, which deducts the correct fare automatically.
•Card requires a one-time payment and will be delivered within 10
working days.*
•Secure online services for top-up credit, viewing full transaction history
and report a lost or stolen card.*
•Receive SMS notifications related to confirmation of services and/or
required instructions.**
• More features such as loyalty points program, auto top up facility.
top-up
14
Easy to
top-up
Regular Price AED 70 Credit AED 20
Gold Price AED 80 Credit AED 20
*AED70 for nol Blue (Regular) and AED80 for nol Blue (Gold).
**These services will soon be available
15
Fares Information
Step 3
Fares Information
How much should you pay?
When using Nol cards, your journey will fall into one of the
following tiers, based on the start and finish points:
Tier 1 T ravel within 1 zone or less than 3 km, crossing
two zones.
Tier 2 Starts in one zone and ends in a neighboring zone.
Tier 3 Crosses three or more zones.
All costs shown are in U.A.E dirham (AED)
Silver
Price : AED 25
Credit: AED 19
Trip cost (AED) Regular Class
Single trip maximum transfers
3
3
5
3
7.5
3
Gold
Price : AED 25
Credit: AED 19
Trip cost (AED) Gold Class
Single trip maximum transfers
6
3
10
3
15
3
Blue
Price : AED 70
Credit: AED 20
Trip cost (AED) Regular Class
Trip cost (Senior Resident/Student/Social Affairs)
Single trip maximum transfers
7 day pass (Adult)
7 day pass (Senior Resident/Student/Social Affairs)
30 day pass (Adult)
30 day pass (Senior Resident/Student/Social Affairs)
90 day pass (Adult)
90 day pass (Senior Resident/Student/Social Affairs)
365 day pass (Adult)
365 day pass (Senior Resident/Student/Social Affairs)
3
1.5
3
50
25
140
70
330
165
1060
530
5
2.5
3
80
40
230
115
550
275
1770
885
7.5
3.75
3
110
55
350
175
830
415
2670
1335
Personalized
Gold
Price : AED 80
Credit: AED 20
Trip cost (AED) Gold Class
Single trip maximum transfers
7 day pass (Adult)
30 day pass (Adult)
90 day pass (Adult)
365 day pass (Adult)
6
3
100
280
660
2120
10
3
160
460
1100
3540
15
3
220
700
1660
5340
Red
Cost of issuing the ticket
Trip cost (AED) Regular Class
Trip cost (AED) Gold Class
Single trip maximum transfers
Daily Pass Ticket (AED) Regular Class
Daily Pass Ticket (AED) Gold Class
4
8
3
2.00
6
12
3
20
40
8.5
17
3
Nice to know
Children under 5
years or shorter
than 90cm travel
FREE on the Metro.
Nice to know
Register the Anonymous
Silver/Gold Card to
protect the E-purse
balance. The product
30-Day, 90-Day & 365Day Pass can be brought
on Registered Silver/
Gold Card. Registration
process is required at
Metro ticket office or
online at www.nol.ae.
Registration fee is AED 30.
Maximum journey duration - 180 minutes. Time allowed between transfers - 30 minutes. Minimum balance: AED 7.5
16
17
Fares Information
Step 4
Where to buy and top-up
your nol Card or Ticket
Fares Information
RTA Customer Service Centres
You can purchase Nol Silver Cards from RTA Customer
Service Centres.
Ticket Offices
You can purchase Nol Cards from Ticket offices located in
all Metro stations and some Bus stations.
Authorised Sales Agents
Nol Silver Card can be purchased from RTA’s authorised
sales agents.
Ticket Vending Machines
Red Tickets can be purchased from Ticket Vending
Machines in Metro stations.
Gold & Silver cards can be purchased from Ticket
Vending Machines in Dubai Tram stations.
Red Ticket can be bought and topped up at Metro,Tram and Bus Ticket
Vending Machines
Online
You can now apply for a Nol Blue Card online
nol Silver and nol Gold Card can top-up after registration.
Need more information?
www.nol.ae
Scan here to download the
Public Transport App
18
19
Here is all the information you need to
know while you are on-board the Metro.
The individual carriages; Wi-Fi access;
safety; accessibility for the disabled
passengers; luggage as well as useful
rules and etiquette so to enjoy the ride
even more.
YOUR
METRO RIDE
20
Info 1
Special Carriages
22
Info 2
WiFi UAE
23
Info 3
Safety
24
Info 4
Accessibility for the disabled
passengers
24
Info 5
Luggage
25
Info 6
Know the rules when
travelling on the Metro
26
Info 7
Etiquette
29
Info 8
Courtesy Policy in Dubai Metro
30
Info 9
Stay in touch with RTA
32
21
Your Metro Ride
Info 1
Your Metro Ride
Info 2
Special Carriages
Wi-Fi
•C
omplete mobile phone coverage
across the entire network.
• Wi-Fi access throughout the network.
Women & Children
Special cabins for women & children only
Connecting to WiFi UAE is easy:
Gold Class
Private cabins for Gold Class ticket holders
only, that have:
• Wide leather seats
• Panoramic views
Remember
Gold Class is at the front of the train if you are travelling towards
UAE Exchange and at the back if you are going towards Rashidiya.
01
Make sure you have a WiFi enabled device.
02
Search for wireless networks in range and select
@WiFi UAE, whether you opt for the free or
premium connection.
03
WiFi UAE is available to anyone. However, you’ll
need to authenticate your WiFi session by SMS
on a valid UAE mobile number.
04
You’ll enjoy unlimited free WiFi at limited speeds,
or select from one of the premium options, to
enjoy high speed access.
For support or more information on the WiFi UAE, please
call 800 WiFi UAE(9434 823) or visit www.wifiuae.ae.
Train Layout
< To UAE Exchange
< To Creek
Gold Class
Women &
Children
To Rashidiya >
To Etisalat >
Women &
Children
Standard
Standard
Standard
Standard
*Additional Women and Children cabin now available at all hours of service.
22
23
Your Metro Ride
Info 3
Safety
How does the Metro ensure
your safety?
• Dedicated Metro Police force.
•Over 3000 CCTVs in trains and stations to monitor
any security infringements on the trains.
•Integrated radio system between the Metro and
emergency services.
• Emergency Call Box (ECB) in each train and station.
Info 4
Your Metro Ride
Info 5
Luggage
What is the Metro’s
luggage policy?
• You can carry up to two suitcases.
•A large one and a small one, they should not exceed
81cm x 58cm x 30cm and 55cm x 38cm x 20cm
respectively.
•They must be stowed in the dedicated luggage area,
which can be found in each cabin.
Accessibility for the disabled
passengers
How is the Metro
passenger friendly?
•Contrasting tactile guidance path for the visually
impaired.
•Ticket counters within easy reach for wheelchair
users.
• Dedicated toilets for the disabled.
• Lift access to all metro station levels.
• Dedicated spaces for wheelchair users on all trains.
• Clear wayfinding signage.
• Information displayed on screens throughout trains
and stations.
•Platform alerts such as audible beeps when doors
open and close and corresponding flashing light
signals.
24
25
Your Metro Ride
Info 6
Know the rules when travelling
on the Metro
Fare
Compliance
AED 200
• Using Public Transport and Public Transport Facilities and
Services, or entry into/exit from areas where fare is applicable,
without payment of the applicable fare.
• Failure to present the Unified Card upon request.
• Using a card designated for others.
• Using an expired card.
• Using an invalid card.
• Selling Unified Cards without prior permission from the Authority.
AED 500
• Using Counterfeit card.
AED 100
• Entry into restricted areas inside Public Transport and Public
Transport Facilities and Services in violation of posted
warning signs and boards.
• Standing or sitting in non- passenger areas inside Public
Transport and Public Transport Facilities and Services.
• Putting feet on seats.
AED 200
• Selling or promoting, in any way goods and commodities
inside Public Transport and Public Transport Facilities.
• Failure to comply with the instructions of the inspectors or
authorised personnel of the Authority or obstructing the
performance of their duties.
• Using Public Transport and Public Transport Facilities and
Services contrary to the Authority’s instructions posted on
signboards.
Behavioral
AED 100
• Causing a disturbance or inconvenience in any way to users
of Public Transport and Public Facilities and Services.
• Accessing or sitting in areas designated for specific
categories.
• Eating and Drinking in areas where eating and drinking are
not allowed.
AED 300
• Sleeping in passenger shelters or any place where sleeping
is prohibited.
AED 2000
• Damaging, vandalising or destroying equipment or seats on
Public Transport and Public Transport Facilities and Services.
AED 100 per day & Up to 1000
• Parking vehicles in areas designated for metro users for a
period exceeding the permitted period.
The following fines have been put in place to ensure you
have a great experience on the Metro.
26
Your Metro Ride
Health
AED 100
• Bringing animals into Public Transport and Public Transport
Facilities and Services, except guide dogs for blind persons.
AED 200
• Spitting, littering, or performing any act that would
compromise the cleanness of Public Transport and Public
Transport Facilities and Services.
• Smoking inside Public Transport and Public Transport
Facilities and Services.
Be aware
The fine can be paid at any station.
27
Your Metro Ride
Your Metro Ride
Info 7
Etiquette
Don’t:
Safety
AED 100
• Misusing lifts or escalators.
• Boarding the Public Transport Facilities and Services by
climbing or jumping.
• Opening the doors or attempting to access or leave Public
Transport while it is moving between stations and stops.
• Carrying or using materials or equipment that may cause
inconvenience to users of Public Transport and Public
Transport Facilities and Services or endanger their safety.
AED 200
• Causing any distraction or obstruction to driver of Public
Transport Facilities and Services while he is driving.
AED 500
• Carrying Alcoholic beverages inside Public Transport and Public
Transport Facilities and Services.
AED 1000
• Carrying hazardous items, including weapons, sharp tools
or inflammable materials, inside Public Transport and Public
Transport Facilities and Services.
AED 2000
• Using any security or safety device or tool, including
emergency exits where it is not necessary.
isregard the signage to ensure you are in the right
D
cabin.
Open the door for emergency exit or using emergency
exit where it is not necessary.
Run on platform or on escalators and travelators.
Eat, drink or chewing gum on board.
Lean against train doors.
Forget to safe guard your personal belongings.
Do’s:
ueue on the sides of the platform doors and allow
Q
passengers to get off the train before you get on.
Give priority to elderly, pregnant women and disabled in
the trains and lifts.
Respect etiquette guidelines to wear respectful clothing
and no public display of affection.
Put your large size bag down to free space for others.
Talk with soft voice to keep comfortable environment
for others.
Please follow the Metro etiquette guidelines
so everyone can enjoy their time on the Metro.
Be aware
Misuse of the emergency buttons
could lead to a fine of AED 2000
28
29
Your Metro Ride
Info 8
30
Your Metro Ride
Courtesy Policy in Dubai Metro
No smoking
Wear respectful
clothing
No feet on seats
Use with caution
Stand on the right
No eating or drinking
No public displays
of affection
No running
on the escalators
No running
on the travelators
No chewing gum
Don’t block doors
No pets allowed
Carrying fish is
prohibited
Cycling is prohibited
inside the station
No littering
Priority seating
Queue to one side and let
passengers off the train first
31
Your Metro Ride
Info 9
Your Metro Ride
Stay in touch with RTA
If you want to share any ideas or have any
complaints, please contact us through these
channels.
8009090
rta_dubai
rta.ae
rtadubai
[email protected]
RTA_Dubai
We promise to get back to you with the final
response within:
15
7
15
working
days
working
days
working
days
Suggestion
Complaint
Request
3
3
working
days
working
days
Lost & Found
Notification
Some cases may require additional time to be
processed. In such cases RTA will keep you informed.
rtadubaigov
RTA Dubai
Public Transport
32
Wojhati
If you are not satisfied with the response
received at any stage, you can file a grievance
within 7 working days by calling 8009090.
Your case will be reviewed and the final
findings will be communicated to you.
33
We hope that you have found
this guide useful.
If you need any more
help please call:
Customer Service
800 90 90
or go online:
General Information
www.rta.ae
Journey Planner
wojhati.rta.ae