TRACcess eKEY QuickStart
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For the latest information, visit us online at www.traccessmanager.com.
To view compatible phones and tablets visit our Certified eKEY Devices
list at www.traccessmanager.com on the User Resources page.
AndroidTM OS
Apple iOS
BlackBerry® OS
Install eKEY Application
Install eKEY Application
Install eKEY Application
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On the Android, select the Market, Google Play, or
Play Store icon.
Select Search and search for TRACcess eKEY.
Select the TRACcess eKEY application.
Select INSTALL.
Select OK.
Select the eKEY icon shown in the applications list.
Authorize eKEY Application
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Select the eKEY icon to open the application.
Select Activate eKEY.
Enter your 30-digit authorization code and select
Authorize. The Android OS device will automatically
connect and authorize and update the eKEY
application.
In some cases the administrator will give a separate DNS
address. If required, follow the steps below to enter the
specific eKEY server address.
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Enter the eKEY server address and press Continue.
If you mistype, repeat this step.
Select Authorize.
Update eKEY Application
Update the eKEY software to allow the Android phone or
tablet to access TRACcess devices. The eKEY software
updates each night by connecting to the assigned network
using the phone or tablet’s Internet service. Open the
eKEY application to perform an update. If the device
was turned off or out of coverage, the next time the eKEY
application is opened it will attempt to update.
Manual Update
If the eKEY software is expired, obtain and enter an
update code. Call TRACcess voice at 1-888-968-4032 to
obtain the update code. Enter the update code into the
eKEY by opening the TRACcess eKEY application and
selecting the Update icon, press the Android Menu button
and then Emergency Update. The number of sequential
update codes allowed is limited before a wireless update
must be performed.
Supra eKEY Fob
The eKEY fob allows the eKEY application on the Android
device to communicate with a TRACcess device using
infrared. A fob is not required for TRACcess BT devices
which use Bluetooth® to communicate.
Open Device
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Select the Open Device icon.
Enter your 4-digit PIN and select Begin.
Press the button on the TRACcess device.
For devices that use infrared, turn on the fob.
Upon success, the device may be opened.
Tip: On some Android phones and tablets, tap on the
Bluetooth icon and drag the pairing alert down the
first time a TRACcess device is accessed, accept the
pairing, and enter the 0000 passcode.
Access Code
If temporary access to a device is needed, obtain an
access code from the TRACcess voice system or the
system administrator. To open a device that requires an
access code, enter your PIN code followed by the access
code.
Job Note
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On the Apple device, select the App Store icon.
Select Search and search for TRACcess eKEY.
Select the TRACcess eKEY application.
Select the FREE button and then select INSTALL.
Select the eKEY icon shown in the applications list.
Authorize eKEY Application
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2.
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Select the eKEY icon to open the application.
Select Activate eKEY.
Enter your 30-digit authorization code and select
Authorize. The Apple device will automatically connect
and authorize and update the eKEY application.
In some cases the administrator will give a separate DNS
address. If required, follow the steps below to enter the
specific eKEY server address.
1. Enter the eKEY server address and press Continue.
If you mistype, repeat this step.
2. Select Authorize.
Update eKEY Application
Update the eKEY software to allow the Apple phone or
tablet to access TRACcess devices. The eKEY software
updates each night by connecting to the assigned network
using the phone or tablet’s Internet service. Open the eKEY
application to perform an update. If the device was turned
off or out of coverage, the next time the eKEY application is
opened it will attempt to update.
Manual Update
If the eKEY software is expired, obtain and enter an update
code. Call TRACcess voice at 1-888-968-4032 to obtain
the update code. Enter the update code into the eKEY by
opening the TRACcess eKEY application and selecting the
Update icon and then Emergency Update. The number of
sequential update codes allowed is limited before a wireless
update must be performed.
Supra eKEY Fob
The eKEY fob allows the eKEY application on the Apple
device to communicate with a TRACcess device using
infrared.
Supra eKEY Adapter
The eKEY adapter allows the eKEY application on the
Apple device to communicate with a Traccess Device using
infrared. Connect the eKEY adapter directly to the device.
An additional Apple Lightning Adapter is required for Apple
products that have the new smaller connection. The eKEY
adapter does not need to be connected to the Apple device
when not in use.
Open Device
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Connect the eKEY Adapter to your Apple.
Select the Open Device icon.
Enter your 4-digit PIN and select Begin.
Press the button on the TRACcess device.
Point the infrared lens on the eKEY Adapter at the
infrared lens on the TRACcess device.
Upon success, the device may be opened.
Access Code
If temporary access to a device is needed, obtain an access
code from the TRACcess voice system or the system
administrator. To open a device that requires an access
code, enter your PIN code followed by the access code.
Job Note
If Job Notes are turned on in the eKEY settings, the Job
Note screen is displayed after a device is opened. Select
Later to return to the Job Notes from the Home screen
and enter the job note later. A job note can only be
entered for the most recent device access.
If Job Notes are turned on in the eKEY settings, the Job
Note screen is displayed after a device is opened. Select
Later to return to the Job Notes from the Home screen and
enter the job note later. A job note can only be entered for
the most recent device access.
Leave Site
Leave Site
Select the Leave Site icon after accessing a device and
leaving the site. The record of leaving the site is sent to
the TRACcess system.
Select the Leave Site icon after accessing a device and
leaving the site. The record of leaving the site is sent to the
TRACcess system.
Read Device History
Read Device History
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Select the Device History icon.
Enter the device code and select Begin.
Turn on the TRACcess device. The activity in the
device is read and delivered to the phone or tablet
and the number of activity events is displayed.
Select Done to view the activity and select an activity
event to view detailed information.
Last Access
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Select the Last Access icon and the three (3) most
recent access events are displayed.
Select an activity event to view detailed information.
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Select the Device History icon.
Enter the device code and select Begin.
Turn on the TRACcess device. The activity in the
device is read and delivered to the Apple device and
the number of activity events is displayed.
Select Done to view the activity and select an activity
event to view detailed information.
Last Access
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Select the Last Access icon and the three (3) most
recent access events are displayed.
Select an activity event to view detailed information.
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On the BlackBerry, open the App World.
Search for TRACCess eKEY.
Download and install the TRACcess eKEY application.
If the application asks to confirm permission changes,
press the Menu button and then Save.
Select the eKEY icon shown in the applications list.
Important: BlackBerrys earlier than OS 4.5 navigate to www.ekeymobile.com to install the eKEY app.
Authorize eKEY Application
1.
2.
3.
Select the eKEY icon to launch the application.
Select Activate eKEY.
Enter your 30-digit authorization code and select
Authorize. The BlackBerry device will automatically
connect and authorize and update the eKEY
application.
In some cases the administrator will give a separate DNS
address. If required, follow the steps below to enter the
specific eKEY server address.
1. Enter the eKEY server address and press Continue.
If you mistype, repeat this step.
2. Select Authorize.
Update eKEY Application
Update the eKEY software to allow the BlackBerry phone
or tablet to access TRACcess devices. The eKEY software
updates each night by connecting to the assigned network
using the phone or tablet’s Internet service. Open the eKEY
application to perform an update. If the device was turned
off or out of coverage, the next time the eKEY application is
opened it will attempt to update.
Manual Update
If the eKEY software is expired, obtain and enter an update
code. Call TRACcess voice at 1-888-968-4032 to obtain
the update code. Enter the update code into the eKEY by
opening the TRACcess eKEY application and pressing the
Menu button and then selecting Emergency Update. The
number of sequential update codes allowed is limited before
a wireless update must be performed.
Supra eKEY Fob
The eKEY fob allows the eKEY application on the BlackBerry device to communicate with a TRACcess device using
infrared. A fob is not required for TRACcess BT devices
which use Bluetooth® to communicate.
Open Device
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Select the Open Device icon.
Enter your 4-digit PIN and select Begin.
Press the button on the TRACcess device.
For devices that use infrared, turn on the fob.
Upon success, the device may be opened.
Access Code
If temporary access to a device is needed, obtain an access
code from the TRACcess voice system or the system
administrator. To open a device that requires an access
code, enter your PIN code followed by the access code.
Delete Bluetooth Pairing
After performing an Open Device function, delete the keybox
pairing.
1. Select Bluetooth List.
2. Select the SUPRA KEYBOX from the list of paired
devices.
3. Select Delete Device and then select Delete.
4. Press the Escape key and Done.
Job Note
If Job Notes are turned on in the eKEY settings, the Job
Note screen is displayed after a device is opened. Select
Later to return to the Job Notes from the Home screen and
enter the job note later. A job note can only be entered for
the most recent device access.
Leave Site
Select the Leave Site icon after accessing a device and
leaving the site. The record of leaving the site is sent to the
TRACcess system.
Read Device History
1.
2.
3.
4.
Select the Device History icon.
Enter the device code.
Turn on the TRACcess device. The activity in the
device is read and delivered to the phone or tablet
and the number of activity events is displayed.
Select Done to view the activity and select an activity
event to view detailed information.
Last Access
1.
2.
Select the Last Access icon and the three (3) most
recent access events are displayed.
Select an activity event to view detailed information.
Accessing TRACcess Devices
TRAC-Box BT
TRAC-Lock BT & TRAC-Station BT
TRAC-Vault BT
The TRAC-Box BT is an electronic keybox that is placed
at a site and holds a mechanical key or access card to
the site. It can be ordered as a wall mount unit or with a
shackle.
The TRAC-Lock BT is an electrified, battery-operated,
lockset.
The TRAC-Vault BT is a vault with an electronic lid that
is placed at a site and holds a mechanical key or access
card to the site.
To open a TRAC-Box BT:
1. Open the TRACcess eKEY app on the smartphone
or tablet.
2. Select the Open Device icon.
3. Enter your 4-digit PIN and select Begin.
4. If you are using an Android or BlackBerry device,
press up on the bottom of the TRAC-Box BT to turn
it on. With an Apple device, point the infrared lens
on the eKEY Adapter at the infrared lens on the
TRACcess device.
5. When prompted, press up on the bottom of the
TRAC-Box BT to release the key container.
To open a TRAC-Lock BT:
1. Open the TRACcess eKEY app on the smartphone
or tablet.
2. Select the Open Device icon.
3. Enter your 4-digit PIN and select Begin.
4. If you are using an Android or BlackBerry device,
press the button on the TRAC-Lock BT to turn it on.
The red light will flash indicating the TRAC-Lock BT
is turned on. With an Apple device, point the infrared
lens on the eKEY Adapter at the infrared lens on the
TRACcess device.
5. When the green light on the TRAC-Lock BT flashes,
the door handle can be opened.
Important: If the TRAC-Lock BT is set to LATCHED mode,
repeat the Open Device procedure to reset the lock.
To open a TRAC-Vault BT:
1. Open the TRACcess eKEY app on the smartphone
or tablet.
2. Select the Open Device icon.
3. Enter your 4-digit PIN and select Begin.
4. If you are using an Android or BlackBerry device,
press the button on the TRAC-Vault BT to turn it on.
With an Apple device, point the infrared lens on the
eKEY Adapter at the infrared lens on the TRAC-Vault BT.
5. When the green light flashes, rotate the thumb lever
90° down until it stops to retract the blades and
remove the lid.
Note: A solid red light indicates the TRAC-Lock BT
batteries are low. There may not be enough battery
power to release the door lock. Contact the system
administrator.
TRACcess eKEY
QuickStart Guide
P/N 10103270P1 Rev B ● October 2013
© 2013 United Technologies Corporation. All rights reserved.
Android is a trademark of Google Inc. BlackBerry is a registered
trademark of Research in Motion (RIM). Bluetooth is a registered
trademark of Bluetooth SIG. iPad and iPhone are registered
trademarks of Apple, Inc. in the U.S. and other countries.