COACHING THE SUCCESSFUL LEADER:
THE LEADERSHIP PYRAMID
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
Scott Warrick, JD, MLHR, CEQC, SHRM-SCP
www.scottwarrick.com
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
LEADERSHIP
PYRAMID
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
(Motivate & “Walk The Walk”)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
LEADERSHIP
PYRAMID
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
(Motivate & “Walk The Walk”)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
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Key Points?
1. Yes, you have to work with Humans! You are now paid to
deal with interpersonal problems … PEOPLE!
2. Your EI is therefore your #1 indicator of success.
3. Recognize how vital “Employee Execution” is to reaching
your Strategic Goals.
4. Develop your people.
5. Addressing & Resolving Conflict is VITAL!
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
WHY …
Did you want to
supervise people?
John:
“Why can’t people just come in
and do their jobs? Isn’t that why
we pay them?”
Because you work with HUMANS!
CAREER ADVANCEMENT IS A
CAREER CHANGE!
Managerial
Skills
Used
Career
Progression
Technical
Skills
Used
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CAREER ADVANCEMENT IS A
CAREER CHANGE!
CAREER ADVANCEMENT IS A
CAREER CHANGE!
Managerial
Skills
Used
Managerial
Skills
Used
Career
Progression
Technical
Skills
Used
Career
Progression
Technical
Skills
Used
CAREER ADVANCEMENT IS A
CAREER CHANGE!
CAREER ADVANCEMENT IS A
CAREER CHANGE!
Managerial
Skills
Used
Managerial
Skills
Used
Career
Progression
Technical
Skills
Used
Career
Progression
Technical
Skills
Used
Why Do Really, Really Smart People
Do Really, Really Stupid Things?
DO YOU HUNT FOR WITCHES?
Mayor Mary McAngus of Pomeroy, Ohio
Referred To
Gay Officers As “Queers”
3
Rutgers Head Basketball Coach Mike Rice
Resigned After Throwing Basketballs At His
Players Heads And Calling Them
“#!$@ Fairies” & “#!@ Faggots.”
Brett Farve
EMOTIONAL INTELLIGENCE:
Governor Eliot Spitzer
(… and wife)
Can You Control Your
EGO & EMOTIONS?
Emotional Intelligence/Tolerance
Production/
Quality
Sales
Teambuilding
Employee/Labor
Relations
HR Communication
(EPR = Respect)
Trust
(Speed, Cost & Execution)
(Common Goals)
(Critical Decision Making)
Leadership
Oops…
Customer
Service
Safety
Workplace
Violence
Change
Management
WRONG
WRONGSITE
SITESURGERIES?
SURGERIES?
4
EMOTIONAL INTELLIGENCE:
Michael Roberto
“Critical Decision Making”
Is Your Goal To Be Comfortable
Or To Make The Best Decisions Possible?
Can You Control Your
EGO & EMOTIONS?
EMOTIONAL INTELLIGENCE
Reading List:
“Assholes”
“The No Asshole Rule”
“Dear Asshole”
“Asshole: How I Got Rich & Happy By Not
Giving a Damn About Anyone”
“ASSHOLE”
Someone Who Believes They Are
More Important Than Everyone Else.
Pitfalls of Low
Emotional Intelligence
“But I don’t want to be an Asshole!”
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Pitfalls of Low Emotional Intelligence
Cannot Control Their Emotions and Ego
Pitfalls of Low Emotional Intelligence
Dismiss Any Opinions That Disagree With Theirs
They base their decisions and reactions on
emotion and not logic.
They cannot admit their own mistakes and will
not accept feedback, so they cannot improve.
They “Rush To Judgment”
without investigating the facts.
When things go wrong, they blame everyone else
rather than trying to correct the situation.
Their “reactionary approach” destroys trust.
They cannot communicate in conflict situations
due to their uncontrolled emotions.
Others “clam up,”
so “Critical Decision Making” disappears.
Pitfalls of Low Emotional Intelligence
Pitfalls of Low Emotional Intelligence
Little Or No Empathy For Others
Mind Blind
Very self-centered.
They do not realize the destructive impact
they have on others … or they don’t care.
Adopts a
“my way or the highway” mentality.
Unable to see the perspective of others.
Pitfalls of Low Emotional Intelligence
Pitfalls of Low Emotional Intelligence
Reward Bootlickers
Micromanage Others
They LOVE people who agree with them …
So they surround themselves with bootlickers.
They believe no one can do anything
as well as them, so they build very little
trust or capabilities in others.
Groupthink is the norm …
with disastrous results.
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Typical Pitfalls of Low Emotional Intelligence
Pitfalls of Low Emotional Intelligence
And finally …
BOTTOM LINE:
They Either Suppress or Escalate Conflict.
They Do Not Resolve It.
They therefore enable “Bullying” behavior.
In the end, Emotional Children create a
very combative environment that kills trust.
THEY ARE
INTOLERANT
OF ANYONE WHO
DISAGREES WITH THEM
Emotional Child Checklist
_____
_____
_____
_____
_____
_____
_____
Cannot Control Their Emotions and Ego
Dismiss Any Opinions That Disagree With Theirs
Little Or No Empathy For Others
Mind Blind
Reward Bootlickers
Micromanage Others
They Either Suppress or Escalate Conflict. They Do Not
Resolve It.
AN ASSHOLE!
Who Does That Sound Like?
POLICY: No Assholes Allowed!
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Why “Emotional Intelligence”?
St. Paul Fire & Marine
Insurance Company:
Implementing EI skills across 22 hospitals
reduced malpractice claims by 70%
TOM’S
SCORES
In contrast, there was NO REDUCTION
in malpractice claims in a matched group
of 22 hospitals that did not implement
EI skills
“DRAG” & High Performance
TOM’S
SCORES
What Is Slowing YOU Down?
Fired VP of HR
Total EQ
IntRApersonal EQ
Self-Regard
Emotional Self-Awareness
Assertiveness
Independence
Self-Actualization
IntERpersonal EQ
Empathy
Social Responsibility
Interpersonal Relationship
Adaptability EQ
Reality Testing
Flexibility
Problem Solving
Stress Management EQ
Stress Tolerance
Impulse Control
General Mood EQ
Optimism
83
93
102
73
109
101
89
88
PENNY’S
SCORES
100
107
76
80
82
78
95
63
92
47
91
92
92
Happiness
50
70
90
110
130
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PENNY’S
SCORES
TWO YEARS
LATER
Why “Emotional Intelligence”?
EXECUTIVES
BEN’S
SCORES
The level of Emotional Intelligence
in an executive team accounts for over
four-fifths (80%)
of their success.
Emotional Child
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
Bergholz Amish Gang Member
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
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What Are Your Goals?
What Is Donald’s Goal?
STRATEGIC GOAL:
SCORE
STRATEGIC PLAN:
PLAY
What Happens If
EMPLOYEES
Do Not Execute?
PEOPLE EXECUTE
“I am DISENGAGED!”
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ORGANIZATIONAL STRATEGIC GOALS
Dept. Goals
Why Would An
Employee Do This?
What Do You Value?
Communication Moves Through An
Organization Like Wiring Through A House
Employees
EXECUTE
Dept. Goals
Dept. Goals
Employees
EXECUTE
Employees
EXECUTE
Does EVERYONE
Know Your Goals?
SHARE YOUR VISION
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“Good To Great”
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
by Jim Collins
Collins defined a “Good to Great”
company as one that had
outperformed the New York Stock Exchange
by at least 3 times for a period of at least 15 years.
Only 11 companies met this criteria.
“Good To Great”
“Good To Great” ROI
$1 Invested In 1965
Through 2000
General Market ROI: $56
“Good To Great” ROI: $471
Darwin Smith
CEO of Kimberly-Clark
Al Dunlap
CEO of Scott’s Paper
1. Humble Ferocity
2.
Ego Directed Toward Company …
NOT Towards Themselves
3.
Mirror vs. Window Accountability
4. First Who, Then What
Founder and CEO of Longaberger Baskets
Dave Longaberger, 1934-1999
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Dave Longaberger’s
Management Principles
•
Listening to others,
•
Having trust in others and
•
Maintaining a sense of humor.
Tami Longaberger
CEO of Longaberger
Rachel Longaberger
President of Longaberger
Foundation
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
What Is Conflict?
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“I DON’T
LIKE
CONFLICT.”
Is Conflict Avoidable?
You Will
ALWAYS
Have Conflict.
The ONLY Issue Is
Whether You Will
Suppress It …
Escalate It ...
or
Resolve It.
“Rules” of Leadership
RULE #1:
“NEVER UPSET ANYONE!”
RULE #2:
“AVOID ALL FORMS OF CONFLICT”
RULE #3:
“NEVER ADDRESS AN ISSUE.
IGNORE IT…IT WILL GO AWAY.”
What Are The
RULES
Of
Leadership?
“Rules” of (Leadership)
ENABLERS!!!
RULE #1:
“NEVER UPSET ANYONE!”
RULE #2:
“AVOID ALL FORMS OF CONFLICT”
RULE #3:
“NEVER ADDRESS AN ISSUE.
IGNORE IT…IT WILL GO AWAY.”
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MANAGEMENT MYTH:
“Good
Employee Relations
Means Never
Offending Anyone”
MANAGEMENT SKILL:
DO THE RIGHT THING …
AND DON’T ENABLE
HYPERSENSITIVE PEOPLE!
WHY DO MOST LEADERS FAIL?
WHY DO MOST LEADERS FAIL?
They CANNOT Handle Conflict!
You Will
ALWAYS
Have Conflict.
The ONLY Issue Is
Whether You Will
Suppress It …
Escalate It ...
or
Resolve It.
Emotional Intelligence/Tolerance
Production/
Quality
Sales
Teambuilding
Employee/Labor
Relations
HR Communication
(EPR = Respect)
Trust
(Speed, Cost & Execution)
(Common Goals)
(Critical Decision Making)
Leadership
Customer
Service
Safety
Workplace
Violence
Change
Management
15
ANTS & Our Basil Ganglia
You Build Trust Through Conflict
You Build Trust Through Conflict
Why Do Kids NOT Speak Up In Class?
TRUST
1. You Know I Do Not Mean You Harm
2. You Know I Am Able To Help You
What is TRUST?
DO YOU HUNT FOR WITCHES?
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DO YOU HUNT FOR WITCHES?
What Kills TRUST?
DO YOU HUNT FOR WITCHES?
TRUST is like AIR.
DO YOU HUNT FOR WITCHES?
INTOLERANCE
You will die without it
&
You don’t appreciate it
until
it FOR
is gone.
DO YOU
HUNT
WITCHES?
DO YOUThe
HUNT
FOR WITCHES?
POWER
of
VULNERABILITY
How Long Will This Take To BUILD?
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How Long Will This Take To DESTROY?
How Long Does It Take To BUILD Trust?
Key Points?
1. Yes, you have to work with Humans! You are now paid to
deal with interpersonal problems … PEOPLE!
2. Your EI is therefore your #1 indicator of success.
3. Recognize how vital “Employee Execution” is to reaching
your Strategic Goals.
4. Develop your people.
5. Addressing & Resolving Conflict is VITAL!
Can Trust Be Rebuilt?
LEADERSHIP
PYRAMID
Resolve Conflict
(EPR Skills & Build Trust)
Develop & Inspire Your People
(Motivate & “Walk The Walk”)
Ensure Execution of Goals
(Engage Employees & Develop The “Bell” )
Embrace “Emotional Intelligence”
(Slow Down, Think & No Assholes)
www.ScottWarrick.com
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