Community Involvement Committee Meeting
Wednesday, November 2, 2016
4:00 pm – CSB Boardroom
(Teleconference 321-394-0707)
Attendees
Terri Schrumpf, Debra Greco, Traci Klinkbeil, Venetta Valdengo,
Kevin Smith, Kristin Bakke, Rose Thron.
Agenda
To facilitate and be the catalyst for workforce development services
that are responsive to the employment needs of Brevard County
Terry Schrumpf
Call to Order:
Page No.
Introductions
Public Comment
Success Story—Amanda
CSB PY15-16 Success Data Sheet
Denise Biondi
1
Action Items:
▪
Approval of Minutes from July 27, 2016
Terry Schrumpf
2-3
Denise Biondi
4-11
Discussion/Information:
▪
▪
▪
Goal 1 Strategy Updates
o
Measure 1A: Business use of CSB Business Services
Marci Murphy
12-13
o
Measure 2A: Website Social Media Performance
Denise Biondi
14
o
Measure 2C: Talent Attraction Objectives
Marci Murphy
15-16
Total Talent Solution Strategy Visual (handout)
Marci Murphy
Total Talent Solution Regional Training
Judy Blanchard
17-18
19
Attendance Roster
Adjourn
Terry Schrumpf
Meeting information is always available @ careersourcebrevard.com
For questions please call 321-394-0507 TTY: 711-321-394-0507
Upcoming Meetings:
November 2016
9th Workforce Operations Committee-8:30am-CSB Boardroom
15th Board Meeting-8:00am-CSB Boardroom
December 2016
8th E3 Committee-8:30am-CSB Boardroom
January 2017
12th Business Workforce Committee-8:30am-CSB Boardroom
25th Community Involvement Committee-4:00pm-CSB Boardroom
February 2017
7th Executive Committee-4:00pm-CSB Boardroom
8th Workforce Operations Committee-8:30am-CSB Boardroom
14th Board Meeting & Retreat-8:00am-12:00pm-RCC
March 2017
9th E3 Committee-8:30am-CSB Boardroom
April 2017
6th Business Workforce Committee-8:30am-CSB Boardroom
26th Community Involvement Committee-4:00pm-CSB Boardroom
May 2017
2nd Executive Committee-4:00pm-CSB Boardroom
10th Workforce Operations Committee-8:30am-CSB Boardroom
16th Board Meeting-8:00am-CSB Boardroom
June 2017
8th E3 Committee-8:30am-CSB Boardroom
Page 1 of 19
CareerSource Brevard
Community Involvement Committee
July 27, 2016
Minutes
Members in Attendance: Terry Schrumpf (Chair), Kristin Bakke, Traci Klinkbeil, Rose Thron,
and Venetta Valdengo (via teleconference).
Members Absent: Debra Greco.
Staff in Attendance: Denise Biondi, Caroline Joseph-Paul, Erica Lemp, Stephanie Mosedale,
Lyn Sevin and Al Yorston
Guests in Attendance: Josh Field, Frank Margiotta, Julie Roslin.
Call to Order: Terry Schrumpf, called the meeting to order at 4:00pm in the CareerSource
Brevard (CSB) Boardroom.
Public Comment: There was no public comment
Action Items:
Approval of Community Involvement Committee minutes
Motion to approve the minutes from the April 27, 2016 meeting made by Kristin Bakke and
seconded by Rose Thron. The motion passed unanimously.
Discussion Items:
Presentation:
Rebecca Ryan, Next Generation Consulting gave a presentation on the proposed State of the
Workforce event.
Strategic Foresight Event
The information presented by Ms. Ryan was discussed. Staff were asked to bring back to the
Committee ideas on what CSB’s five areas of focus should be along with a proposed timeline. It
was also suggested that EFSC, the EDC, and CSB collaborate on this event.
Information Items:
Committee Goal 1 Update
Staff reviewed the activities and updated the Committee on Goal 1 – ‘Convene the community and
Page 2 of 19
conduct community awareness campaigns regarding workforce issues’ as follows:
Website and Social Media
This item was not reviewed due to time constraints but Committee members were asked to review
the brief.
Success Stories
This item was not reviewed due to time constraints but Committee members were asked to review
the brief.
Volunteer Income Tax Assistance (VITA)
This item was not reviewed due to time constraints but Committee members were asked to review
the brief.
There being no other business Terry Schrumpf adjourned the meeting at 5:05pm.
Submitted by,
(signature on file)
Lyn Sevin
Reviewed by,
8/3/2016
Date
(signature on file)
Terry Schrumpf
Page 3 of 19
8/4/2016
Date
GOAL 1 MEASURES & ACTIVITIES
Goal 1 - Convene the community and conduct community awareness regarding workforce issues
Strategies:
1. Increase awareness of and use of CareerSource Brevard business services
2. Increase awareness of Workforce issues and services for the purpose of garnering workforce champions and being recognized as a model
at local, state and federal levels
3. Convene multi-region planning initiatives with other workforce boards
4. Increase local awareness that improved skills lead to a better job
Strategy 1: Increase awareness of and use of CareerSource Brevard business services
Measure 1A: Review data regarding businesses use of CareerSource Brevard business services.
Activities
Date:
Budget Impact
Gather and analyze data regarding overall
use of CareerSource Brevard career centers
Status
October 2016
start and
ongoing
Strategically act on areas where business
October 2016
use has declined and could be improved
start and
upon
ongoing
Measure 1B: Increase use of CareerSource Brevard business services.
PY 14-15 completed. PY 16-17 ongoing.
See measure 1A: Business use of CSB services
information brief
PY 14-15 completed.
PY 16-17 ongoing.
Review and modify as needed the outreach
required to increase business participation in
local Virtual and on-site Job Fairs.
On-site recruiting events/career fairs during this
reporting period:
Ongoing
Page 4 of 19
•
In Q1, CSB hosted 77 recruiting events with
841 jobseekers in attendance.
•
Presentations were provided to Brevard
Public Schools, Regional EDO Summit in
Deltona (three regional WIBs hosted), Florida
Assisted Living Association, SHRM, Adult Ed,
EFSC, Melbourne Regional Chamber and the
Sector Strategies Institute.
•
Business Learning events have included
FLSA Update on the “overtime rule” with two
sessions totaling 60 business attendees.
Upcoming Presentations in Q2 on Diversity in
the Workplace: Hiring Individuals with
Disabilities.
Strategy 2: Increase awareness of Workforce issues and services for the purpose of garnering workforce champions and being recognized as a
model at local, state and federal levels
Measure 2A:Develop and implement CareerSource Brevard Outreach/Awareness plan
Develop Outreach plan for PY 16-17 and
July 2016
present to committee
Staff finalizing PY16-17 Outreach plan. Full plan
will be presented in January.
Highlights of the Outreach plan will include:
• Talent attraction/recruitment campaign
enhanced with $27,219 in State co-op
dollars.
• Launch new CSB website with improved
organic reach studying real behaviors and
content first thinking—incorporate virtual
case management services.
• Raise awareness and support (Healthcare
and Manufacturing) Sector Strategy efforts,
share its gains/successes.
• Support unemployed/underemployed with
skills training/retraining center services.
See Measure 2A: Web and Social Media updates
Measure 2B: Garner champions and be recognized as a model on local/state/federal levels
Implement use of Business and Jobseeker
Workforce Champions
•
Ongoing
Page 5 of 19
The Workforce Champion program has
expanded, inluding more workforce partners
and CIC committee members who use/share
CSB success stories/outreach tools/social
media content/videos with their networks.
Initialize efforts for model sharing (best
practices) and recognition
• Participation as conference speaker
• Award applications/ Awards
• White papers, best practice sharing
and inclusion in Workforce 3One
communities of practice
Ongoing
•
Marci Murphy, Jessica Mitchell and Al
Yorston, CareerSource Brevard. and local
partners from the Brevard County Sheriff’s
Office, Florida Department of Corrections,
Brevard County and REAL Church were
invited by the Department of Labor to
present and exchange best practices on
their solution to the Customer Centered
Design Challenge, to White House and DOL
staff, September 19, 2016. One of 15 teams
invited to present out of 100 that
participated across the United States.
•
Marci Murphy authors “Transition is a fact
of life” article in “The Edge column, Florida
Today.
•
As sponsor of LEAD Brevard’s Community
Stakeholder Summit, Marci Murphy
presents CSB PY15-16 successes.
•
Berger, Manufacturing Sector Strategist
participated on CS Florida’s Sector
Strategies Institute best practices panel for
advanced manufacturing. CSB is
considered the best model in the state of
Florida
CSB staff engagement at the 2016 statewide
Professional Workforce Summit in Orlando.
Page 6 of 19
•
Tina Berger, Manufacturing Sector
Strategist presented on Manufacturing
Sector Strategy.
•
Val Williams, training specialist, was
awarded Florida’s Workforce Champion
award for Region 13 and the 2016
Leadership Ambassador Award.
•
Marci Murphy moderated a Customer
Centered Design Workshop with Jessica
Mitchell and Julie Barrios who participated.
The topics focused on helping ex-offenders
gain employment and helping persons with
disabilities, ages 18-24, get employed.
•
Judy Blanchard and Jessica Mitchell were
presented a workshop on ‘Getting the Most
Out of Your Veterans Program –
Maximizing the Use of Your Vet Staff’
highlighting CSB best practices, goals and
excelled performance since the
incorporation of dual management, revised
processes and the integration of the LVERs
into the Business Services team.
Measure 2C: Ensure a cohesive voice of CareerSource Brevard that is geared to increasing community understanding of industry
specific issues and workforce services
Share Brand messaging and educational
materials to multiple partners (i.e. EDC,
County, municipalities, Chambers, Workforce
3One web site and through participation on
local/regional/national boards and
committees)
Ongoing
See Measure 2C: Talent attraction objectives,
discussion brief
Page 7 of 19
•
Healthcare Sector Strategy initiative was
introduced by the CSB Healthcare Sector
Strategist at the EFSC Healthcare Industry
Council Meeting held at CSB on August 10
and at the Florida Assisted Living
Association Meeting on September 15 held
at One Senior Place. This presentation
provided an overview of labor market
information as well as industry trends and
introduced the initiative to solicit
participation in upcoming Healthcare
Sector Strategy activities.
•
CSB partnered in an event with CSCF and
CSFV to provide a training session and talent
pipeline solutions to local and regional
Economic Development Organizations. EDC’s
were educated on how to save businesses
thousands of dollars on recruiting, training
and retaining the talent necessary for
business growth. Judy Blanchard
participated in a panel on CSB’s local
programs and gave a presentation on the
Total Talent Solution; CSB’s customized
workforce plan with Northrop Grumman supporting their talent acquisition and
development needs.
Strategy 3: Convene multi-regional planning initiatives with other workforce boards
Measure 3A: Initiatives that result in regional action
Determine areas of interest for multi-regional
Ongoing
planning
•
The Third Annual Regional Business Summit
was held Oct 5th in Daytona, coordinated by
CSFV, CSB and CSCF and hosted by CSFV.
CSB training vendor, New Horizons Learning
Centers, was Title Sponsor three years in a
row. More than 100 employers and HR
professionals attended.
Strategy 4: Increase local awareness that improved skills lead to a better job
Measure 4A: Initiatives that bring community understanding and awareness of Advanced Manufacturing and CSB initiatives that can lead to a job
in the industry.
Determine and implement outreach tactics to
jobseekers raising awareness of skills
needed to get a job in Advanced
Manufacturing.
•
ongoing
•
Page 8 of 19
CSB led collaborative efforts between the
EDC, BPS Adult Education, Pastors
Community Alliance and EFSC to promote
CPT training to careerseekers. CSB
awarded19 scholarships.
CSB is taking Bayside’s mfg academy
teacher and CTE progrma mgr. to mfg
Determine outreach to support Eastern
Florida State College’s (EFSC) initiatives to
provide training needed for Advanced
Manufacturing.
•
ongoing
Page 9 of 19
facilities to etablish relationships for a
highschool mfg advisory committee and a
speakers bureau that speak to students
about careers in mfg.
The EFSC Industry Councils facilitated by
CSB, includes the continued fostering of
collaboration between local industry leaders
and the college through facilitation of
Industry Advisory Council and Sector
Strategy meetings.
•
To date, CSB has facilitated 43 industry
council meetings for: Business
Administration, Computer Science,
Manufacturing and Health Sciences sectors
and will introduced a new Transportation &
Logistics industry council on September
15th.
•
To date, 10 Advancing in Manufacturing
Subcommittee meetings were held this
quarter.The Eastern Florida State College
(EFSC) Industry Councils facilitated by CSB,
includes the continued fostering of
collaboration between local industry leaders
and the college through facilitation of
Industry Advisory Council and Sector
Strategy meetings.
•
EFSC scheduled a 6-week GD&T training
class based on requests from
manufacturers. August class had 14
students.
•
CSB is engaged with EFSC, FLATE, MASC
and BPS in planning October’s
manufacturing month activities for regional
students (facility tours, career and open
houses)
•
The third CNC 10 week online simulation
class started July 11 with 9 enrollees.
•
AIM Champions shared planning and labor
resources to assist with the renovation of the
Manufacturing Training Center.
•
AIM led a meeting with Pastors Community
Alliance and EFSC to discuss and plan for
several J-STD soldering classes to meet the
current critical needs of several companies
in Melbourne and to collaborate on the best
use of funding streams to add stackable skills
and credentials to the talent pool.
Measure 4B, Initiatives that result in Manufacturers supporting Advanced Manufacturing training, apprenticeships, etc.
Determine outreach to Manufacturers to raise
awareness of manufacturing initiatives and
gain support for such efforts. Due Dates:
Spring 2015 through PY 15-16.
ongoing
Q1 activities led by Tina Berger, CSB’s
Manufacturing Sector Strategist and CSB support
staff
Page 10 of 19
•
Attended Florida Advanced Mfg Leadership
Council at Polk College to discuss regional
initiatives for training, and business
development. Art Hoelke of Knights, Dehryl
McCall, CSF and MASC rep attended for
Brevard.
•
Met with FloridaMakes Director Kevin Carr
to discuss collaboration on industry needs.
•
Promoted a round table discussion to MFG
CEOS hosted by Grow Florida and Florida
Makes for a 10 month Exec Business economic development program focused
on assisting second-stage growth
companies prosper in the state of Florida.
•
Formed a new AIM Apprenticeship
Committee with Space Coast Machinist
Apprenticeship Program, EFSC, MTS,
manufacturers and BPS’s CTE Program Dir.
discussed needs and introduce registered
accelerated hybrid models favored by
many manufacturers.
Page 11 of 19
•
Faciltiated a meeting with BPS’s CTE
Program Dir and MTS to introduce CNC
Production Technician online software
training for HS students. Completers will
exit HS with IHK and CPT certs that will
apply to EFSC credits.
•
Working with BPS to create a Manufactuing
Advisory Council for the new Bayside
Manufactuing Academy in July.
•
Made 12 visits to expanding manufacturers,
discussed skills shortages and recruiting
needs and 11 visits to manufacturing
facilities.
•
Held 8 manufacturing sector strategy
subcommitte meetings.
•
Held monthly calls with Pastors
Community Alliance to collaborate on
strategies to offer stackable skills to
careerseekers who need training to secure
employment in manufacturing
November 2, 2016
Information Brief
Measure 1A: Business Use of CareerSource Brevard (CSB) Business
Services
Background
The CSB Strategic Plan contains the following goal regarding business use of services.
Goal 2
Strategy 1
Measure
1C
Activity
Strengthen key business clusters by working with them to identify
and solve workforce issues they face.
Understand Industry data to use in strategic planning purposes,
including identifying industry trends, needs, and potential solutions for
allocation of CSB resources.
Data Analysis
The Board will review data for overall business use of the CSB business
services.
The Business Workforce Committee directed staff to bring this data for review on an annual basis
to be used as a piece of the total analysis about the business use of CareerSource Brevard.
Ultimately the desire is to be cognizant of the usage of business services. The data contained in
the attached tables shows the number of unique businesses who received a service and also the
number of services those businesses used.
Count of All Services Received
This chart measures and tracks the number of CSB services that a business uses. The
services are broken into job orders and all other services. All other services can include
reduction in force services, salary information, labor market information, employed worker
training, On-The-Job Training, job fairs, interview space resources and applicant prescreening, etc. A business can use these services as much as needed and each use counts
as a unit of service. The table also presents the data by industry areas that correspond to
the “communities” that CSB uses as a part of the Business to Jobs (B2J) model. The 201516 Program Year results are as follows:
Industry
Total All
Industries
Construction
Health Care
General
Aerospace
PY 15-16 ALL SERVICES RECEIVED
Job
All Other
Orders
Services
Total
7,570
66,357
73,927
1,716
1,961
3,894
467
17,796
13,599
34,944
2,587
19,512
15,560
38,838
3,054
% Change
from PY 14-15
+14.1%
+8.4%
+8.8%
+19.5%
+8.6%
The number of services being provided to current business (total all industries) customers
increased by 14% over the previous year. Within the individual communities which comprise the
B2J model, Construction, Health Care, General and Aerospace saw changes of +8.4%, +8.8%,
+19.5% and +8.6%, respectively.
Page 12 of 19
Count of Employers That Received a Service
This chart measures the number of individual business or employers that CSB serves. This
shows the number of employers who placed job orders and received other services from CSB.
PY 15-16 EMPLOYERS THAT RECEIVED A SERVICE
Industry
Total All
Industries
Construction
Health Care
General
Aerospace
Job
Orders
1,389
All Other
Services
2,132
3,521
% Change
from PY 14-15
-18.43%
376
260
651
60
613
521
993
87
989
781
1,644
167
-10.9%
-26.4%
-20.0%
-4.2%
Total
For PY 2015-16, there was an 18.4% decrease in the number businesses served across all
industries. Within the individual communities which comprise the B2J model, Construction,
Health Care, General & Aerospace all saw decreases consisting of -10.9%, -26.4%, -20.0% and
-4.2% respectively.
Analysis
The number of individual business or employers that CSB serves continues to decline as
projected. As discussed last year and now again this year, CareerSource Florida (CSF) has
implemented a new funding model for awarding performance funds to local workforce boards
which focuses on a “Business Engagement Model”, value added services, market penetration
and customer satisfaction rather than the number of businesses touched. As such the CSB focus
has been on the quality of services provided rather than quantity. This includes retouching existing
business customers, which is time and resource intensive rather than simply increasing business
engagement.
A performance model focused on quality fits well with the overall CSB philosophy in which a
satisfied customer is the best advertisement for the services we provide.
Page 13 of 19
Multi-media outreach support continues to help engage Brevard’s
businesses and career seekers alike. Paid media has not yet been
approved, so expected boosts in traffic have not yet been seen. All
social media outlets continue to grow at a steady pace with page
followers, profile visits and tweet impressions.
1,154
Businesses SERVED
15,198
3,999
2,068
Career Seekers SERVED
Facebook Likes
+ 2%
Twitter Followers
+ 3%
Website Traffic
80,000
70,000
60,000
62,153
64,633
52,360
50,000
Q2 PY15-16
40,000
Q1 PY16-17
30,000
Q2 PY16-17
20,000
10,000
0
Page 14 of 19
Q2 PY 16-17
DYK?
26,279 Users on CSB website
127,227 Pageviews
3:28 Avg. Session Duration
2.43 Pages / Session
Hot Jobs downloaded 4,790 times
November 2, 2016
Discussion Brief
Measure 2C: 2016 Talent Attraction and Recruitment Objectives
Background
The CIC committee requested that CSB staff develop potential opportunities for CIC
committee member participation in CSB outreach efforts that support talent attraction
and recruitment in Brevard County. After several meetings which included the EDC,
staff recommends the following approach for committee members, with a goal of
achieving a measurable impact in talent attraction in Brevard County.
College Outreach Campaign
Alumni Outreach Pilot Project
•
•
•
Request a presentation by Bino Campanini, head of Florida Tech alumni
association who can explain best strategies to reach alumni offices and how
we can identify our target market: engineers, manufacturing and healthcare
professionals ages 28-45 with 5-8 years of work experience. These targets do
not currently live in Brevard County.
Based on CSB/EDC data, committee members select several college alumni
offices they want to target, utilizing prepared marketing materials given
them by CSB, and knowledge from Mr. Campanini’s presentation, outreach
to these selected universities
Report back to the committee on their efforts, lessons learned, best
practices, next steps (i.e. should pilot project be rolled out and incorporated
in CSB’s talent attraction efforts? etc.)
Career Counselor Outreach Pilot Project
•
•
Committee members select several universities that participated in the
Career Expo 2016. This was an event where 70+ university career offices
from the US gathered in Orlando to connect to 20+ Central Florida
Employers and opportunities. The Career Expo 2017 event is scheduled for
the spring.
CSB develops an outreach campaign to be utilized by committee members
as they reach out to selected career offices.
Page 15 of 19
•
Report back to the committee on their efforts, lessons learned, best
practices, next steps (i.e. should pilot project be rolled out and incorporated
in CSB’s talent attraction efforts? etc.)
Committee Participation in EDC’s Talent Attraction efforts
•
Committee members volunteer to attend EDC/CSB meetings
Future Committee Considerations
•
•
Review findings from the Regional Landscape of College Student
Completions Study (67-school study profiling 80k graduates) to see if the
information can be utilized to help with future Talent Attraction efforts.
Update committee on outcomes of Career Expo 2017
Discussion/Questions
Review, discuss, and/or modify possible committee actions and select the opportunity(s)
the committee would like to undertake.
Page 16 of 19
November 2, 2016
Information Brief
Total Talent Solution & Regional EDO Training
Background
As a needed effort identified by the Executive Committee Board members of
CareerSource Brevard, Volusia-Flagler and Central Florida while meeting at the TriRegional Business Summit held in November last year, and supporting Goal 1, Strategy
3: ‘Convene multi-region planning initiatives with other workforce boards’, all three
regions jointly developed and delivered a Total Talent Solutions Training forum. This
event brought together the regional Economic Development Boards, Municipalities with
economic development focuses, FloridaFlex fiscal agents (local colleges) and
CareerSource Florida representatives to provide training and educate these organizations
on state and local workforce specific training programs and available resources.
Process
CareerSource Brevard worked with CareerSource Volusia-Flagler and Central Florida to
create a forum and agenda that would provide value and information to local EDOs
allowing for a greater recognition of the Total Talent Solutions that are available via their
local workforce boards and CareerSource Florida.
Conclusion
CareerSource Brevard staff participated in the September 8th Total Talent Solutions
Training at the Deltona City Hall along with over 20 EDOs from the region. The following
training and support material was provided to all attendees. This was an excellent
opportunity to work together with our regional partners and to support our regional
Business and EDOs through regional planning efforts.
•
•
Florida Flex – CareerSource Florida discussed state training programs/incentives
available to support incumbent and newly hired staff that allow for upskilling their
workforce and help businesses create and retain the talent they require.
Total Talent Solutions – Local Workforce Regions discussed their success stories and
partnerships with business and EDOs to ensure talent and training is available for
businesses. CareerSource Brevard provided an overview of the customized near-term
Page 17 of 19
and long-term workforce plan developed to assist Northrup Grumman in their
acquisition of local engineering talent and support.
Regional EDOs discussed their local initiatives to attract both businesses and talent and
retain current workforce.
This was a very successful effort and the feedback from participants has been nothing but
positive.
Page 18 of 19
Community Involvement Committee
Meeting Attendance Record PY 2016-2017
BOARD MEMBER
JUL
1
Kristin Bakke
P
2
Debra Greco
A
3
Traci Klinkbeil
P
4
Terry Schrumpf
P
5
Rose Thron
P
6
Venetta Valdengo
P
Page 19 of 19
OCT
JAN
APR