Local Agent
Property Management: Local Advice
Local Values
Local Knowledge
local
agent
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Local Agent
Property Management: Local Advice
Local Values
Local Knowledge
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here
Welcome to Local Agent
Property Management!
Our philosophy is simple:
We just do a good job at looking after your property.
Our staff are experienced, our systems and procedures are effective and we have numerous check
points so that nothing is missed.
From the first experience to the last, every detail is accounted for. Each person in the office has their
designated role that they specialise in and so each aspect of your property management is handled
by an expert.
So from leasing, to inspections; both entry and exit, rent collection, risk compliance and financial
reporting your property at all times is being constantly monitored and overseen. This is done at the
level resultant of 10 years of constantly striving to be the most effective property management team
on the coast.
Our new business is mainly from word of mouth, as owners, tradespeople and tenants come into
contact with Local Agent and see the results of what is a dedicated and progressive agency. There
is no flashy marketing, no overselling of inflated and unachievable rents, just honest and reliable
opinions and a commitment to treating every owner and tenant in a fair and just manner.
Call us and see if we can answer your questions and concerns.
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YOUR LOCAL AGENT TEAM
Director: Stuart Border - practicing in Real Estate since 1992, is responsible
for overseeing staff and office procedures. Actively involved in Sales, Stuart
ensures his clients have all the information so they can make informed decisions.
His negotiation skills will ensure issues and disputes are quickly resolved.
e: [email protected] or mobile: 0414349424
Director: Kylie Border holds a bachelor of veterinarian science degree, is a fully licenced
real estate agent. Kylie is responsible for trust account administration and compliance,
EOM disbursements and sales settlements and trust account audit requirements.
Kylie also ensures all Office of Fair Trading standards are strictly adhered too.
e: [email protected] Direct Line: (07) 5436 8113
Permanent Rentals
Senior Property Manager: Anthea Cush – practicing since 2003, a Local Agent since 2007
Anthea is responsible for entries and exits and new business. She is professional, structured
and has a wide lens focusing on risk management. Anthea is proactive in mediating disputes
and ensures all documentation completed to ensure any successful court arbitration.
Anthea is an asset to any owner who wants their property to be comprehensively cared for.
e: [email protected] Direct Line: 075436 8111
Leasing Manager: Cheryl Johnson has strong communication and negotiation skills
which ensures owners rental returns are maximized. She knows the Residential
Tenancies Act which is important in protecting the interests of property owners. Cheryl
negotiates all lease renewals ensuring the best tenants are retained.
e: [email protected] Direct Line: (07) 5436 8112
Property Marketing: Natalie Ryan has 5 years of property management experience
and easily builds rapport with prospective tenants. She is thorough in her approach to
find you the best tenant in the shortest available time. Natalie is a marketing
guru and her attention to detail ensures owners secure a great tenant.
e: [email protected] Direct Line: (07) 5436 8119
Inspection Manager: Kelley Newey has recently become a local agent. She schedules and
conducts routine inspections every 13 weeks. These are conducted in a comprehensive and
thorough manner. Any identified maintenance and safety issues are immediately addressed.
All routine inspections are carried out on Ipads and reported to owners with EOM statements.
e: [email protected] Direct Line: (07) 5436 8114
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HOLIDAY MANAGEMENT
Holiday Rentals
Property Manager: Judy Duncan - a local agent since 2003, oversees the marketing
and presentation of holiday properties. She liaises with cleaners and conducts
regular unit inspections to ensure the properties are presented at their best at all
times. Her local knowledge and vast experience is of great benefit to both guests
and owners and she is a highly valued member of our team here at Local Agent.
e: [email protected] or (07) 5491 3555
Holiday Consultant: Cathy Simpson manages our bookings and is the first point of
contact with clients. Cathy’s helpful and professional demeanor is welcoming to
all. Cathy ensures deposits are received and the general administration is up to date.
Her accuracy and strong systems ensure that bookings are confirmed
and paid for in a timely manner, and that the check in and check
out process is always a smooth one for both guests and owners.
e: [email protected] or (07) 5491 3555
Holiday Consultant: Evelyn Smart works part-time and provides necessary team
support as required. Evelyn has a calm and collected manner that is very
reassuring to all our clients. e: [email protected] or (07) 5491 3555
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WHY CHOOSE LOCAL AGENT?
Marketing:
- Take Professional Photos
- Install a Sign
- Web site listing
- Window Card
- Conduct unlimited inspections
- Detailed Rental List
Tenant Selection:
- Completion of our comprehensive tenancy application form
- Checking of TICA (Australia’s largest tenancy database)
- Past tenancy references
- Current employment & income payslips
- Personal reference
- Proof of current residency if applicable
- Rental payment history checks
Routine Inspections:
- Identify & report Maintenance issues
- Identify & report Safety Issues
- Provide written reports
Maintenance:
- All maintenance and repairs are attended to in a timely and efficient manner
- We arrange maintenance as instructed
Local Agent Policies:
- Choose The Right Tenant within strict criteria
- Provides - Initial, outgoing Routine & Final Inspections
- Settling Disputes Professionally
- Provide a weekly marketing report
- Strict guidelines, checklists and policies to ensure stress free management
- Provide monthly and annual Financial statements
- Recommendations For Your Investment including insurance
-All Local Agent staff are fully trained and up to date with all current REIQ policies
- The principal is available 24 hours for after-hours emergency 0414349424
- Proudly offer a dependable, obliging team of professional tradesmen
- We are in-tune with current market trends
- Local Agent offers affordable, stress free management
- Zero rent arrears policy
- Provide you with all the information so you can make an informed decision
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FREQUENTLY ASKED QUESTIONS
Our experience is your advantage.
Q: How long should it take to lease my property,when it is vacant?
We aim to have a marketing period of 5 weeks when we can, however, as existing tenants are
only required to provide 2 weeks notice in writing, we are in constant contact with our tenants
to confirm vacating dates as early as possible to minimise your vacancy period. It is hard to
advise on a specific time frame however on average approx 2 to 4 weeks. This duration is greatly
impacted by the market forces such as peak rental season, listed rental price & presentation.
Q: Once a tenant pays rent how long does it take for it to be paid into my bank account?
Rental monies can be disbursed to owners either end of month or mid-month.
Q: Are documented systems in place for property management?
Yes - We have systems and processes in place with detailed KPI’s that are centrally monitored to
minimise the chance of human error.
Q: Are rent arrears followed up every day, in accordance with legislation?
Yes. Procedures are in place to monitor rent payments and arrears on a daily basis.
Q: Are rent reviews negotiated regularly to achieve the best possible market rent?
Rent reviews are best conducted 2 months prior to the lease-end date or at the time of re-letting
the property.
Q: Are all contractors working on my property licensed and insured?
Yes - it is a requirement that all contractors are licenced and insured to ensure you are appropriately
covered.
Q: Are repairs & maintenance dealt with promptly and in accordance with owners
instructions?
Yes. We strive for efficient and effective service of management. We action maintenence and owner
instructions promptly.
Q: Are property inspections detailed and include photos?
Routine inspection reports provide accurate assessment of the properties condition. Photos are taken
for maintenance requirements. (Tenants may be required to approve internal photos of the property.)
Q: Are open for inspections held for properties for lease?
Yes. Generally advertised twice per week for vacant property.
Q: What happens when you take over the property?
At Local Agent we introduce ourselves to the tenant, inspect the property and all tenancy
requirements under their lease are explained e.g. rental payments etc. Prior to the due takeover
date we will meet with you and finalise our management agreement. Transfer of management
form one agency to another is a seamless and hassle-free transition.
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WHAT OUR CLIENTS SAY
48 Lapoinya Crescent, Warana
The staff at local agent: are easy to engage, provide regular and clear communication
about the property, are prompt in responding to emails and phone calls and always
are courteous, friendly and practical in both their advice and service. I would have no
hesitation in recommending landlords or tenants to use local agent Caloundra.
Nick and Alison Xecanas – Owner
15 Currimundi Street, Currimundi
Without a doubt ‘Anthea’ stands head and shoulders above anyone that I have dealt
with, she is professional , friendly and absolutely reliable.
Wal Oghanna -Owner
15 Brolga Court, Little Mountain
Thank you for your hard work and commitment to helping find ‘great’ tenants for our
property, Liam and I are very grateful.
Liam & Kristen Weir - Owner
4/98 The Esplanade, Sorrento, Golden Beach
This is service “above and beyond” which we did not expect, but is greatly appreciated.
You guys are so good at what you do, and are the unsung heroes/heroines of the real
estate industry. I will continue to sing your praises, and can’t speak highly enough of
the excellent service I have received from Local Agent, Caloundra.
Jeff Adams – Tenant
2/5 Moffat Street, Moffat Beach
Thank you and everyone at your office for all your help whilst we have been at the unit,
the service has been fantastic. Have a great day.
Shelly Matthews - Tenant
6/17 Orvieto Terrace, Kings Beach
Thank you for all your help, it has been by far my best rental experience ever!! The team
at Local Agent are not only efficient and professional, but are so friendly and kind.
Tammy Christensen – Tenant
15 Endeavour Crescent, Pelican Waters
Thank you for the professionalism you and your team have demonstrated over the last
2 years.
Ian Ferris - Tenant
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AFTER 10 YEARS OF RELIABLE SERVICE AND GROWTH,
AND WITH OVER $275 MILLION OF PROPERTY UNDER
MANAGEMENT ON BEHALF OF OUR CLIENTS, YOU TOO
CAN RELY UPON OUR
Local Advice
Local Values
Local Knowledge
local
agent
t: 07 5491 3555 | e: [email protected]
f: 07 5491 8188 | www.localagent.net.au
91 Bulcock St Caloundra QLD 4551
Google: localagent @ facebook
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