FO CU S
CORPORATE SOCIAL RESPONSIBILITY
Aiming for
sustainable mobility
> Aiming for sustainable mobility
CONTENTS
INTEGRATE CSR INTO
OUR GOVERNANCE
> P. 20
SOCIETAL
ENVIRONMENTAL
PROVIDE OUR CUSTOMERS
AND PASSENGERS WITH
ATTRACTIVE MEANS OF
TRANSPORT
> P. 02
Every day, Transdev facilitates the
travel of millions of passengers
from one point to another, their
commute to work and back to their
loved ones. And every day we
make sure whatever means
of transportation they use
contributes to the dynamism of
the local economy and develops
in harmony with the territories,
by taking environmental action.
BE INVOLVED
IN OUR COMMUNITIES
> P. 08
Aiming for fair practices
and shared ethics.
SOCIAL
As a trusted partner, we are involved
in the life of the communities we
serve as well as that of local residents,
children, entrepreneurs, associations,
etc. We strongly and responsibly
commit to everything we do.
So that our work has meaning.
MOBILIZE ALL OF
TRANSDEV’S MEN
AND WOMEN
> P. 14
Mobility is a growth business and
our teams are ceaselessly
reinventing it to make it more
sustainable and effective. Attentive
to our employees’ needs and
expectations while appreciating
their diversity, we take action on
a daily basis so that we can all share
the same values and be proud to
be part of the Transdev Group.
> 02
> Aiming for sustainable mobility
Provide our
customers
and passengers with
attractive means
of transport
TOGETHER, AND FOR THE BENEFIT OF PASSENGERS, WE DESIGN AND
IMPLEMENT CUSTOMIZABLE AND HIGH-QUALITY TRANSPORTATION
SOLUTIONS TO BENEFIT SUSTAINABLE MOBILITY. THIS IS HOW WE
CONTRIBUTE TO THE SUSTAINABLE DEVELOPMENT OF URBAN AREAS
AND REGIONS, BY ENSURING THE WELL-BEING OF PASSENGERS AND
TAKING ENVIRONMENTAL ACTION.
> 03
> Provide our customers and passengers with attractive means of transport
TESTIMONIES FROM OUR STAKEHOLDERS
We pay attention
to the quality of the
service provided:
we want our means of
transport to be connected,
comfortable, less polluting
and less noisy, making our
life easier. A passenger
Our objective is to
improve our fellow
citizens’ quality of life.
Like many elected officials, we also want
to enhance our regions and diversify
our modes of transportation, while
respecting our environment.
An elected official
> Provide our customers and passengers with attractive means of transport
> 05
FIGURES
More than
16,000 “CLEAN” VEHICLES
(low-carbon vehicles compliant
with Euro 5 and 6 standards),
39%
i.e.
of the fleet
ACTIONS
COMMUNICATE WITH OUR
CUSTOMERS: PUBLIC AUTHORITIES
AND PASSENGERS
We have put in place shared approaches and
designed effective tools to address all
mobility issues in cooperation with our
partners: Trans.Cité, a space where local
elected officials and operators can exchange
on actions to promote sustainable and
innovative mobility. Listen, efficient and
customized management of passenger
feedback and complaints. Mobility
Observatory to examine how passengers
perceive their public transport, etc.
TAKE ENVIRONMENTAL
ACTION
Our fleets are being progressively equipped
with less and less polluting vehicles. Transdev
also implements best environmental
practices: eco-driving training, monitoring
systems built into the vehicles to encourage
responsible driving, “green” light vehicle
transport services such as Greentomatocars
in London, Washington and, more recently,
Paris and SuperShuttle, our shared
transportation solution.
PROPOSE VARIED, SUSTAINABLE
AND INNOVATIVE OF TRANSPORTATION
Our expertise in 13 modes of transportation
means that we can position ourselves as a
turnkey supplier and organize innovative
and effective intermodal services for our
customers as well as a tailor-made offer
responding to passengers’ expectations
and the specific characteristics of the
territories. We provide them with the best
digital technologies to enhance transparency,
operational performance and customer
information.
6,150 ECO-DRIVING SYSTEMS
installed on Transdev buses,
15%
i.e.
of the fleet
Source: reporting Rodeo 2013
> 06
> Aiming for sustainable mobility
INCLUSIVE MOBILITY
TAKE ACTION FOR SPARSELY POPULATED TERRITORIES
IN THE FIELD
SUNMOOV’
THE FIRST 100% AUTONOMOUS ELECTRIC
CAR SHARING SERVICE
> 07
> Provide our customers and passengers with attractive means of transport
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In rural or suburban areas, the distances traveled to access work, healthcare or leisure facilities
can be an obstacle for some. In France, Transdev has mapped out vulnerable populations and
territories (based on their mobility budget) and involved local stakeholders in a collaborative
innovation process. Objective: organize a more equitable coverage of the regions. This is how,
in Chalon-sur-Saône (France), a prospective workshop made it possible to design solutions based
on the sharing and promotion of all means of transportation available.
F
LIQUEFIED BIOGAS
A NEW ENGINE FOR DUTCH BUSES
IRL
As part of the “Lyon Smart Community” demonstration project in the Lyon Confluence area,
Transdev’s innovative car sharing company, SUNMOOV’, was founded on 14 October 2013.
Thanks to 100% electric charging stations, a car can be fully recharged within one hour
(compared with 8 hours on average). These cars should ultimately be charged using solar
panels installed on the roofs of buildings in the area: this project will be 100% autonomous
in terms of renewable energy. This global energy management on an eco-district scale
is a first in France.
AUS
NL
GB
USA
In Eindhoven, the Netherlands’ fifth largest city, the anaerobic digestion of organic matter
generated by municipal waste helps produce liquefied biogas used to fuel the engines of two
Transdev buses. This project, which is still in its testing phase (June 2013-December 2014),
will help reduce carbon dioxide emissions by 80% and the buses’ noise level by half.
The technology used, Nonox, is also designed to limit fine particle, carbon dioxide and
nitrogen oxide emissions.
> 08
> Aiming for sustainable mobility
Be involved
in our
communities
OUR ACTIVITY DIRECTLY CONTRIBUTES TO LOCAL DYNAMISM AND
DEVELOPMENT. BY TAKING PART IN THE LIFE OF MUNICIPALITIES – WE ARE
OFTEN THE SECOND OR THIRD LARGEST EMPLOYER OF A TOWN – AND
BY SUPPORTING THE WORK OF LOCAL ASSOCIATIONS, WE COMBINE
PERFORMANCE WITH AN APPROACH THAT IS BENEFICIAL TO ALL.
THIS IS HOW WE BECOME CLOSELY INVOLVED IN LOCAL COMMUNITIES.
> Be involved in our communities
> 09
TESTIMONIES FROM OUR STAKEHOLDERS
In addition to
quality lasting
relationships,
Transdev creates value to
push the Group forward.
A supplier
Public transportation is a
formidable growth driver for us.
We need dynamic partners who can mobilize
our local small and medium-sized companies
to advance the economic development
of our regions.
A public authority
> 11
> Be involved in our communities
FIGURES
41,000 SUPPLIERS WORLDWIDE
work in partnership with the Transdev Group.
ACTIONS
RAISE THE AWARENESS
OF TOMORROW’S CITIZENS
INVOLVE OUR SUPPLIERS
IN OUR CSR APPROACH
Transdev remains committed to worldwide
education: the funds raised by the sale of
the catalog for the exhibition organized with
Unesco and Sipa Press, “Journeys to school”,
are used to support Indian project Charaibeti,
a “school” bus for the disabled children of
Calcutta’s underprivileged areas.
Furthermore, our teams are implementing
multiple school programs to raise awareness
and promote civic responsibility and safety
in France and throughout the world.
In 2013, the Transdev Group created a
supplier CSR charter integrated into our
contracts. The indicators put in place help
monitor relationships with our suppliers and
their CSR performance while assessing the
commitment of our purchasing units.
New partnerships are also being developed
based on innovative products or services,
as attested by the Op’tion program which
involves SMEs in projects designed to
improve customer/passenger experience.
COMMIT TO SUSTAINABLE
PURCHASING
REINFORCE SOCIAL AND
URBAN COHESION
15 NEW LOCAL ASSOCIATIONS
140 PROJECTS
supported by the Transdev Foundation
in France in 2013.
supported in France since
its creation in 2002.
140
PROJECTS
SUPPORTED
FONDATION
In France, Transdev signed the Business
relationships Charter in 2013. With this
document, intended to govern relationships
between major clients and small and
medium-sized companies, we commit to
sustainable purchasing, in accordance with
the rights and obligations of every
stakeholder/partner.
Since 2002, the Transdev Foundation has
financially contributed to the initiation or
consolidation of solidarity projects
promoting mobility. Developing jobs in
local services, reinforcing solidarity with
populations experiencing difficulties,
preventing insecurity, teaching civic values
to young people, promoting green modes
of transportation, etc.
2013 data
FONDATION
> 12
> Aiming for sustainable mobility
> 13
> Be involved in our communities
IN THE FIELD
F
HEARTSAFE LIVING
A LIFE-SAVING APPLICATION
IRL
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GB
USA
“RACISM: IT STOPS WITH ME”
A NATIONWIDE CAMPAIGN RELAYED
BY TRANSDEV AUSTRALASIA
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USA
In light of increasing anti-social behavior and racist incidents on public transportation, Transdev
Australasia has joined the national anti-racism campaign “Racism: it stops with me”, launched in
2012. This commitment provides all drivers with a safer working environment while urging
everyone to think about what they can do on a daily basis to say no to racism. No less than
31 different mother tongues are spoken by Transdev employees in Australia and New Zealand.
LFM RADIO
PREVENTION BY AND FOR YOUNG PEOPLE
The ambulance division of Connexxion, Transdev’s subsidiary in the Netherlands, created
Heartsafe Living in 2011, a system designed to save heart attack victims. The system, based
on a unique solidarity network, automatically locates two nearby volunteers via their smart
phone so that they can immediately provide first aid while awaiting the ambulance’s arrival.
To date, 52 Dutch cities have subscribed to this service, thanks to the commitment of
8,718 volunteers trained by Connexxion.
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IRL
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Anti-social behavior on public transportation is a source of discomfort for passengers and staff.
To curb its progression, CSO, a subsidiary of Transdev located in the North-West of the Yvelines
department (France), decided to step up its prevention policy among young people, through
a partnership with a particularly active local community radio station broadcast in secondary
schools. LFM broadcasts prevention messages and produces innovative programs to combat
all forms of disrespect, discrimination and antisocial behavior.
> 14
> Aiming for sustainable mobility
Mobilize
all of
Transdev’s
men and
women
EVERY DAY, ACROSS THE WORLD, TRANSDEV’S EMPLOYEES ARE MOBILIZED
TO MAKE SURE ALL CUSTOMERS BENEFIT FROM INNOVATIVE AND
ATTRACTIVE TRANSPORT SERVICES. TRANSDEV IS MOBILIZED SO THAT
THESE WOMEN AND MEN CAN DO THEIR JOBS WITH PRIDE AND PASSION.
> 15
> Mobilize all of Transdev’s men and women
TESTIMONIES FROM OUR STAKEHOLDERS
Values are for
sharing. I want to work for
a responsible company which
encourages cultural openness,
diversity and social dialog.
An employee
Training offers employees
new opportunities,
allowing them to develop, become
specialized and acquire new skills.
We need a diversified and innovative
offer for all teams.
A manager
> 17
> Mobilize all of Transdev’s men and women
FIGURES
86,000 EMPLOYEES IN 20 DIFFERENT COUNTRIES
ACTIONS
SHARE THE SAME VALUES
BELIEVE IN THE FORCE OF
COLLECTIVE INTELLIGENCE
69%
23%
of drivers
Passion, commitment, performance and
partnership… This is how the Transdev teams
are described all over the world. These
strengths are resolutely shared by all staff so
that they can do their job with the same spirit
of responsible entrepreneurship, the same
level of commitment to customers and
attention to the partners’ needs.
Involved in 20 countries, Transdev brings
together an outstanding range of experience
and expertise, undertaking numerous
multi-country, multi-business and multinetwork projects. New approaches allow
teams to share best practices: Expert.net,
the Group’s collective intelligence tool;
Going for Care, a proprietary program to
create a positive customer experience.
BRING OUR EMPLOYEES’
IDEAS TO LIFE
BRING OUR CREDO
“UNCOMPROMISING SAFETY” TO LIFE
Ideas are meant to be shared, discussed and
transmitted. The Group created Innov’box to
compile its employees’ ideas more effectively.
This collaborative platform helps respond to
specific questions in the form of challenges
(how an entity operates, improvement
in working conditions, etc.) and then
implement the most successful initiatives.
In 2013, one third of training hours is related
to safety, Transdev’s most important
commitment. Our worldwide network of
safety experts guarantees that every local
initiative and every best practice benefits
all our entities and partners.
of women
46.4
60%
average age
of employees
work outside
France
1.9 MILLION TRAINING HOURS
More than 2/3 of the employees
have attended at least one
training action
68%
of employees trained
Source: reporting Rodeo 2013
Nearly one third of training hours
are dedicated to safety issues
27%
of the training time dedicated to safety
> 18
> Aiming for sustainable mobility
> 19
> Mobilize all of Transdev’s men and women
IN THE FIELD
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DRIVE & YELLOW CAB IRL
WHEN ALL EMPLOYEES ARE COMMITTED
TO SAFETY
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THE SOCIAL (RE)TURN TO SUCCESS
CREATION OF JOBS SUITABLE
IRL
FOR DISABLED PEOPLE
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Connexxion recently added a social and inclusive mission to one of its contracts. Transdev’s
subsidiary in the Netherlands created jobs suitable for the mentally disabled. Hired as support
agents on bus lines, they provide passengers with an additional service. This job creation helps
change the way passengers perceive disabilities.
VOLANT VERT (GREEN STEERING WHEEL)
A CHALLENGE TO REWARD
THE EXPERIENCE OF BUS DRIVERS
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> The objective of the Drive program is to empower employees and involve them in the safety
and working conditions improvement process. Since it was created, the sites concerned have
reduced the number of accidents by one third.
> Yellow Cab, Baltimore’s oldest taxi company, launched an ambitious safety program to reduce
the number of accidents involving their drivers. This project led to the creation of an annual
challenge rewarding the best drivers.
To promote and reward the professionalism of its bus drivers, Transdev Outre-Mer (France)
has created the Green Steering Wheel challenge, open to all its drivers. This competition,
which consists of a number of tests (regulations, driving technique and handling, impact on
sustainable development, service relationship), is also an excellent way for the drivers to assess
their own performance.
> 20
> Aiming for sustainable mobility
INTEGRATE CSR INTO
OUR GOVERNANCE
“…”
CSR is a core feature of our
business and essential for our
growth. It is a genuine tool to
engage our people, protect our
environment and improve our
communities.
> 21
A COMMITMENT SHARED
WITH THE CAISSE DES DÉPÔTS
GROUP: BUILD TOMORROW’S
SUSTAINABLE CITY
A GLOBAL COMMITMENT
TO SUSTAINABLE
DEVELOPMENT
As a shareholder, financial partner and one
of the wonder safest long-term investors
in the public interest, the Caisse des Dépôts
Group provides Transdev with strategic
and constant support. We share the same
ambition: the harmonious and sustainable
development of the territories. Together,
we also conduct positive experiments such
as the Carrefours de Mobilité (Mobility
Crossroads) in Grenoble (France). Through
this project, Transdev and the Caisse des
Dépôts Group help public authorities develop
a new generation of multimodal hubs.
Having signed the UN Global Compact in
2003, we defend and promote the principles
set out: there in relation to Human rights,
labor rights, preserving the planet and
combating corruption. We also adhere to
the International Union of Public Transport’s
(UITP) sustainable development charter.
For example, as part of the implementation of
CSR commitments in our networks, the Luas
in Dublin deployed the ‘Going The Extra Mile’
program. In addition, TVO (Transports du
Val-d’Oise / France) is the first passenger
transport company to be awarded the
ISO 26000 certification.
STRONG
ETHICAL PRINCIPLES
RODEO:
CSR REPORTING
All the decisions we make in favor of the
regions development, all the actions we carry
out to simplify everyone’s travels are based
on our strong ethical principles, consistent
with our values. They are formalized within
our ethics code. This document allows that
every employee and manager knows “how
to do things right” in all circumstances.
Rodeo is the name chosen by
550 contributors in 20 countries for the
new CSR reporting tool. This tool gives us
a snapshot of the Group’s social and
environmental data as well as a solid basis
to pursue all developments as part of
continuous improvement logic.
Jean-Marc Janaillac
> CEO
“…”
When it comes to CSR, how we act
is just as important as the desired
results. Building together by
involving our teams and
stakeholders is key to driving our
sense of responsibility forward.
Véronique Subileau
> Group’s CSR Director
It develops integrated transportation solutions for the cities and regions, combining
all modes of transportation including the new forms of mobility.
It designs and implements tailor-made and high-quality sustainable transportation
solutions for passengers. All these solutions reinvent public transportation to
reconcile responses to individual needs with collective issues.
86,000 staff – 20 countries – 13 modes of transport
Flash this code
for more
information on
our CSR approach
and the Group.
www.transdev.com
2014 VERSION • PHOTO CREDITS: FRANCK DUNOUAU, TRANSDEV PHOTO LIBRARY
As a global mobility player, the Transdev Group specializes in the design and
operation of public passenger transportation networks.