FREQUENTLY ASKED QUESTIONS
e-Recruit Online System
FAQ’S:
BC Housing thanks all applicants for your interest.
If you are experiencing problems with our system please read below for answers to Frequently Asked Questions.
Question
I don’t see a closing
date, when should I
submit my application?
I click on the view job
description link but
nothing happens, what
do I do?
I am legally able to
work in Canada, but do
not currently reside in
Canada. Can I still apply
for a posted position?
Answer
We recommend that you apply for a job opening that you are interested in as soon as you
see it posted.
Often, the job will remain posted until the position has been filled.
Sometimes this is related to your security settings.
1.
2.
3.
please close your web browser
come back to the desired job opening and job description
when there is a pop up asking you if you wish to view only secure items, press no.
Yes. The system will accept resumes with a home address outside of Canada; so long as you
are legally entitled to work in Canada you may apply.
Please Note: You will be required to provide your work permit expiry date.
Unfortunately, we cannot accept resumes/cover letters by any other form than online at
https://www.bchousing.org/careers
Can I e-mail of fax my
application?
When I click the
‘Register’ link, nothing
happens. What’s
wrong?
This helps to ensure privacy, as well as timeliness for applicants.
If you see a job you wish to apply for, you will need to set up a profile by clicking on the
‘register button’ and then select the position(s) you wish to apply for.
Sometimes this occurs when you have pop-up blocker enabled; you will need to disable your
pop-up blocker to use our candidate gateway system.
Please visit the following link for instructions on how to disable pop-up blockers for various
systems. http://www.geeksquad.com/do-it-yourself/tech-tips/disable-pop-up-blocker.aspx
When I try to register I
get a message saying
that the User Name
already exists, what
does this mean?
This normally means that there is already an existing account with the User Name you have
selected. Please select another user name and make sure to document the User Name and
Password for your records and for future reference.
If there is a possibility that you have previously set up a profile using that user name, please
log into the system using that user name and the associated password.
If you entered an email when you set up your profile, you can click the Login Help button and
select either:
1.
Forgot your password
OR
I don’t remember my
password and or
username; what does
this mean?
2.
Forgot your User Name?
The information will be sent to your ‘preferred’ email address showing on your profile.
If you get an error message that reads “We have no record of your email address, please
create a new user account” ; this means that you did not enter an email address when
creating your user account. You will need to create a new user name and password and
recreate your application materials.
We strongly recommend that you enter as much contact information for yourself when you
set up your user account, i.e. Email address, phone number etc.
I keep getting a
message that says “You
are not authorized to
access this
component…”
If you are an employee trying to view the external careers link from a work computer,
please close your PeopleSoft sessions and try again.
When you find a job that you want to apply for, click on the button titled ‘Apply Now’. The
system will then prompt you to Login, (if you are not registered click on the Register Here
button to create your account).
Once you are logged on, the system will then prompt you to:
1.
How do I upload my
resume?
Upload a new resume – choose this option if you would like to add a brand new
resume for this application
Resume Uploading Tip: please upload only Word or PDF files and ensure that the
document title is no more than 30 characters long including spaces
OR
2.
Use an Existing Resume – to select a resume from a list of previously submitted
resumes. Please note: previously submitted resumes cannot be edited
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I am getting a message
that states “your
resume could not be
parsed at this time”,
What should I do?
Can I apply using a
previously uploaded
resume?
How do I attach my
cover letter to my
application for a posted
position?
Once submitted, can a
resume be updated or
deleted?
1.
Please ensure that the document title is no more than 30 characters including spaces
2.
Please ensure that you submit only pdf files and or word documents that have been
converted from an electronic file only (rather than by scanning)
Yes. When you click “apply now” you will be given the option to “Use an existing resume” and
given the opportunity to select a resume from a list of previously submitted resumes.
We recommend that you combine your cover letter and resume in one single document and
attach it as a resume when you apply for a specific job opening.
Please refer to above noted FAQ “How do I upload my resume?”
No, unfortunately once an application has been submitted, the attached resume can no
longer be modified and or deleted.
In order to make modifications to a previously submitted resume: click on the link to view
your saved resume (if it is in word format), make your edits and then save it as a new
document on your computer. This will allow you to upload it as a new resume to any new
applications.
Once you complete the application process by :
1.
2.
3.
uploading your resume
completing the pre-application questionnaire
and agreeing to the Terms and Agreements
the system will display your pre-application questionnaire eligibility
I applied for a job, how
do I know my
application was
successfully submitted?
1.
2.
3.
click on the ‘continue button’
indicate any applicable Referral Information and click the ‘submit’ button
this will take you to the Submit Online Application page where you will be able to
review BC Housing’s Privacy statement and will be asked to confirm that the
information provided in your application is accurate as well allow you to agree to the
terms and to provide consent ?
4.
After you agree to the terms, click the submit button – the system will then take you
to “My applications” where you will see a message indicating that you have
successfully submitted your job application
Additionally, if you click on my career tools, you will be able to see the status of your
application submission.
Lastly, if you provided an email address, you will receive a confirmation email within a few
minutes and
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This may mean that:
I didn’t receive an
automated response
confirmation email
after I applied for a
position, what does this
mean?
1.
2.
3.
There may be missing information on your application i.e. an email address
There may be a typo in the email address inputted in your application
The automated message may have been directed to your “Junk Folder” by your email
service provider
Please login and go back to your application to review and or input any missing or incorrect
information, and or check your email junk folder.
Please note: It is important that you ensure that you provide as much contact information as
possible on your application, such as your email address, phone number, and current address
as well as ensure that you update these details whenever a change occurs.
How do I update my
profile information?
1.
2.
3.
Login to your account
click on ‘My Career Tools’
Click on ‘Edit Profile’ – this page will allow you to make any modifications or additions
necessary
Click the ‘Save’ button at the bottom of the page (you may need to scroll down)
I am looking for the
status of my
application; it still says
that I am still at
“applied”
Unfortunately, our site does not show a progression of the Recruitment process.
There is a job I am
interested in. Can I
speak with someone
over the phone or meet
someone in person to
discuss this opportunity
or introduce myself?
Unfortunately, we are currently unable to accommodate this request; however, the job
description within each posting contains as much information as possible and would be the
great resource.
My question is not
answered in the above,
who can I contact?
BC Housing thanks all applicants for their interest; however only those selected for an interview
will be contacted. The position will be posted until a successful candidate has accepted the
position.
In addition, our BC Housing Careers page on our website provides great information about
the Organization, work culture, benefits of a career with BC Housing and the recruitment
process.
www.bchousing.org/careers
If your question is not answered here, you may email [email protected] for
assistance.
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