CHANGES TO MEMBER
COMMUNITY FAQs
Q. How do I renew the members of my Troop?
As a Troop Leader you can now easily renew all the members in your troop. When logged into MyGS, click on
Troops. Change the drop down from Current Year to Next Year.
When you click the drop down under renewal choice, you will see 3 options.

Renew – This will prompt you to continue their registration to the new year.

Do Not renew – Will no longer prompt you to renew when you login. The girl will still be a registered
member of your troop until September 30th.
Once you have selected the correct options next to all the girls and adults in your troop, select continue to
move on to the payment screen.
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CHANGES TO MEMBER
COMMUNITY FAQs
Q. Why am I seeing Inactive members in my troop? The girls haven’t been members for a while!
The councils that worked with GSUSA as thought partners felt it would be beneficial to see girls who are no
longer members of the troop in case they ever wanted to come back. There has been a lot of discussion since
the launch and GSUSA is re-looking at this. We hope that the inactive members will no longer show in the next
month or so.
Q. A girl is not showing in my Troop. I am positive I registered her last year! What should I do?
Please contact the registration help desk at 602-452-7030 or [email protected]. If you do not see a girl
registered, it is important that we determine the reason she is not registered so that you can register her for
programs, events and product sales.
Q. What is CBC Expiration?
CBC stands for criminal background check. You are now able to view the expiration date of all the volunteers
registered to your troop.
Q. Some members of my troop are showing pending. What does that mean?
If a member is showing pending it means that their registration was not completed. For girls, it could mean that
the payment transaction was never completed. For adults, it could mean that they payment transaction has
not been completed or that they ae in need of an updated background check. Contact the registration help
desk at 602-453-7030 or [email protected] to complete payment or retrigger the background check
email.
Q. How long are background check good for?
Background checks expire every 3 years. You will receive an email from Asurint, our background check vendor,
if you are in need of an updated background check.
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CHANGES TO MEMBER
COMMUNITY FAQs
Q. Can I edit the information of the girls in my Troop?
Yes! Click on the green edit button next to a members name and you will be taken to a screen to edit their
information.
Q. A member of my troop needs Dues Assistance. How can I process her membership?
The parent is the only person who can request financial assistance through online registration. If the parent is
unable to get online, please contact the registration help desk and they will help you through the process.
Q. Can I add new girls to my Troop?
Yes! Scroll to the bottom of the page and select add a new member. If the system recognizes the member in
our system it will prompt you with a message that she is already in the system and ask if you want to continue
adding her to your troop. Once all of the information is entered, you will complete payment and she will show in
your troop.
Q. What is the opportunity catalog and how do I list my troop in it?
The opportunity catalog is a place that new girls go to find troops that are accepting girls. Once a girl selects a
troop, the leaders receive an email with her contact information. If you would like to list your troop in the
catalog, complete the form here – https://girlscoutsaz.formstack.com/forms/opportunity_catalog
Q. Can I edit my Troop information?
Yes! Scroll to the bottom and click View/Edit Troop Information. Changes to Program Grade Level, Desired
number of Girls, Meeting Location and Address will be updated in 2-3 business days. All other fields will update
automatically.
Have a question that wasn’t addressed?
Contact the Registration Help Desk at 602-452-7030 or [email protected].
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