SOLUTION BRIEF
CA Technologies and NetApp—Optimizing Shared Infrastructure
can you optimize
the business value
of your shared
infrastructure—
including storage?
agility
made possible™
Together, CA Technologies and NetApp provide integrated
IT management solutions—including storage—enabling you
to optimize resource utilization, lower cost, and reduce risk
across your physical, virtual and cloud infrastructures.
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CA Technologies and NetApp—Optimizing Shared Infrastructure
executive summary
Challenge
Virtualization and cloud computing share one compelling characteristic: the “promise” often exceeds the
“reality.” What’s standing in the way of the vision of lean, efficient, fully automated, agile IT infrastructure?
In a word—management. But how do you integrate management across multiple “silos”, including servers,
VMs, networks, and storage environments? How do you create and deliver IT services to end users,
reconfigure them quickly to meet changing requirements, and automate them to cut administrative time
and operational expense? How do you monitor and manage multiple SLAs from a single console?
Opportunity
With NetApp and CA Technologies, you can create and leverage a cloud-based business across multiple
infrastructure elements-including storage. Together we deliver integrated cloud management solutions
that allow you to extend both your IT Service Management (ITSM) processes and operational management
capabilities from the application to the spindle across your physical, virtual, and cloud infrastructure.
And that means you can now deliver all of your services through one console, with one team—from
service request, to storage provisioning, to deployment and management. You can enhance your
existing processes, including trouble ticketing and change management. You gain end-to-end visibility
of your data center infrastructure and cloud services. And you can automate and orchestrate your
services, including storage with a new level of agility.
Benefits
Businesses that leverage the CA Technologies and NetApp integrated solutions will benefit from
increased flexibility that allows them to provision, manage and automate end-to-end services,
including storage. They will be able to cut costs and complexity by consolidating management “silos”
and aligning storage resources with SLAs to improve resource utilization and quality of service. By
raising user service levels with embedded storage service management and finding and fixing
performance issues before they impact end users, they will also be help deliver a more optimal
customer experience.
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CA Technologies and NetApp—Optimizing Shared Infrastructure
Section 1: Challenge
Integrating management, monitoring and
provisioning of services
The beauty of cloud computing is that it allows you to pool and share your IT resources so you can
increase efficiency and flexibility. But what good does it do to pool your servers, your VMs, your network
assets, and your storage—separately? Why should you have to use multiple management consoles,
comply with multiple policies, and engage multiple teams to provision a single cloud service?.
Typical ITSM and operations management solutions provide an integrated management suite with
standard processes, automation capabilities, and shared data to simplify management of complex IT
infrastructures. But all too often, solutions have limited, —or nonexistent—storage management
capabilities, only delivering static views of infrastructure and failing to address critical needs in
real-time end-to-end monitoring and service assurance. And, while managing multiple technology
silos inevitably leads to spiraling operational costs, business opportunities can be lost too because
cloud services become more difficult to design, more time-consuming to deploy, and less effective at
meeting end-user requirements.
“CA’s virtualization
automation and
assurance offerings
integrated with
NetApp’s storage
management
solutions help
customers create
and leverage
cloud-based
business services
across their entire
infrastructure,
including storage.”
Krishnan
Padmanabhan, VP
and General
Manager,
Management and
Enterprise Integration,
NetApp
Section 2: Opportunity
A partnership approach for management integration
How can you optimize the value of your shared infrastructure? Go with a solution that combines the
strengths of virtualization and cloud management leaders : CA Technologies and NetApp.
Together, CA Technologies and NetApp provide integrated service and operations management
solutions that allow you to both monitor the health and performance of business critical services, from
the application to the spindle, and automate the provisioning and management of physical, virtual and
cloud resources end-to-end—including storage.
To support our joint customers’ need for rapid service delivery across a shared infrastructure, many
NetApp storage management products have been tightly integrated with CA Technologies Service
Automation and Service Assurance solutions. Specific integrations include:
CA Automation Suite and NetApp OnCommand 5.0 (NetApp Provisioning Manager)—These leading
solutions provide automation, provisioning, and configuration capabilities for both servers and storage.
Now through integration, you can leverage policy-based automation to incorporate storage as part of a
more complete provisioning process and dramatically reduce the time taken to deliver new services.
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CA Technologies and NetApp—Optimizing Shared Infrastructure
The integration of NetApp OnCommand 5.0 (NetApp Provisioning Manager) and CA Automation Suite
allows you to:
•Deploy storage services that meet application requirements
•Orchestrate more complete service provisioning processes
•Provision and manage storage resources leveraging CA Automation Suite for policy management, IT
process automation, and measurable service assurance
•Automate storage provisioning based on policies for availability, performance, thin provisioning,
replication, and disaster recovery
•Increase storage efficiency and reduce storage management costs
Figure A
With CA Technologies
and NetApp storage
can be included as
part of a more
complete automated
provisioning process
for faster delivery of
new services.
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CA Technologies and NetApp—Optimizing Shared Infrastructure
CA Spectrum® Service Assurance and NetApp OnCommand (NetApp SANscreen)—NetApp SANscreen
provides near-real-time, multivendor and multiprotocol, service-level views of your storage environments.
You can leverage holistic views of all storage services across the infrastructure (physical and virtual),
enabling better availability, performance, configuration, in order to better meet storage SLAs. By integrating
with CA Spectrum® Service Assurance, you can incorporate these essential storage services into your IT and
business services views, and begin to monitor and manage end-to-end across the infrastructure stack. The
integration of CA Spectrum Service Assurance and NetApp OnCommand (NetApp SANscreen) allows you to:
•Extend the CA Technologies business service modeling capability into the storage domain and
provides users with valuable new insight into how storage status impacts specific business services
or puts them at risk
•Increase operational efficiencies by prioritizing management, including storage, according to business
impact
•Access one operational dashboard to visualize critical business service levels and initiate proactive
problem management
•Increase service and reduces risk by quickly pinpointing the root-cause of SAN related problems
•Continuously improve quality and predictability of storage-dependent business services
Figure B
CA Technologies and
NetApp integration
enables rapid insight
into how storage
status impacts the
health and quality of
services or puts them
at risk.
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CA Technologies and NetApp—Optimizing Shared Infrastructure
Best Practice
ITSM and
Operational
Excellence
•Provides unified
management
of your IT
infrastructure
•Incorporates
storage
infrastructure
as part of
end-to-end
service
management
•Delivers realtime service
visibility,
operational
controls and
automation.
•Eliminates
disconnected
workflows and
management
“silos”
CA Spectrum Service Assurance and NetApp OnCommand (NetApp Akorri BalancePoint)—NetApp
Akorri BalancePoint is an analytics-based solution for server to storage performance analysis and
capacity planning in both physical and virtual environments. This solution collects statistics, creates a
dynamic model and then intelligently analyzes the information to understand how an application
workload’s server, SAN and storage resources are utilized and interact. By integrating with CA Spectrum
Service Assurance, your IT operations staff can access this powerful data analytics to better determine
where both server and storage problems are impacting your SLA’s.
The integration of NetApp OnCommand (NetApp Akorri BalancePoint) and CA Spectrum Service
Assurance allows you to:
•Leverage BalancePoint’s holistic view of disk groups and storage arrays across physical and virtual
systems for end-to-end business service modeling
•Use BalancePoint predictive analytics into storage anomalies and/or performance degradations for
visibility into business service dependencies and storage impacts
•Enable drill-down from the CA Spectrum Service Assurance console into BalancePoint for root cause
analysis of storage performance and capacity problems
•Facilitate triage and reduce mean-time-to-repair of storage issues impacting business services
Section 3: Benefits
The breakaway business advantages
How did you manage without us?
Together, CA Technologies and NetApp deliver data center automation and cloud service management
capabilities above and beyond those provided by our individual products. With CA Technologies and
NetApp you gain:
•Reduces
costs and
administration
Increased business flexibility
•Provision and automate IT and cloud services rapidly—including storage-related services—via tightly
integrated products
•Delivers faster
response to
service requests
•Configure and reconfigure quickly and easily to accommodate fast-changing user requirements or
business conditions
•Leverage policy-based storage automation to create repeatable, automated provisioning processes
Enhanced operational efficiencies
•Cut costs and increase administrative efficiency with a consolidated IT service management
framework
•Simplify the management of virtual and physical IT infrastructure: speed deployment and unburden
administrators
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CA Technologies and NetApp—Optimizing Shared Infrastructure
•Align storage resources with SLAs to improve resource utilization and quality of service
•Define multi-level storage policies for provisioning from a service catalog
Better customer experience
•Increase end-user service levels with storage service management embedded in overall service
management and operational processes
•Deliver faster responses to service requests
•Increase availability by automating the detection and resolution of high-impact issues
Section 4:
The CA Technologies and NetApp alliance
CA Technologies has IT management expertise across all IT environments—from mainframe and physical
to virtual and cloud. CA Technologies services, software and solutions manage and secure IT environments,
giving you a level of deep insight into, and exceptional control over complex, heterogeneous IT
environments. It’s that level of insight and control that enables IT organizations to power business agility.
NetApp creates innovative storage and data management solutions that deliver outstanding cost
efficiency and accelerated performance breakthroughs. NetApp has a long history of leadership in
storage efficiency and is recognized throughout the industry for pushing the limits of today’s
technology so that customers never have to choose between saving money and acquiring the
capabilities they need to be successful.
Together, we share a common vision of optimizing the business value of shared infrastructure. We
deliver on our vision by providing the IT systems management capabilities to optimize your shared
infrastructure, mainly:
•Visibility: Understand how storage contributes to and supports overall service delivery, and provide
insight into both business and technology constraints and opportunities
•Control: Manage storage according to service impact and priority and drive faster resolution of
storage problems in a business context
•Automation: Support flexible storage provisioning options by leveraging policies for dynamic, ‘on
demand’ and elastic resource management
CA Technologies and NetApp are global leaders in their respective fields and together deliver an
evolutionary and pragmatic path to a truly shared and agile IT infrastructure.
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CA Technologies and NetApp—Optimizing Shared Infrastructure
Section 5:
Next steps
If you are ready to make the promise of the cloud a reality, please contact your CA Technologies
representative today, or go to ca.com/netapp.
CA Technologies is an IT management software and solutions company with
expertise across all IT environments—from mainframe and distributed, to
virtual and cloud. CA Technologies manages and secures IT environments
and enables customers to deliver more flexible IT services. CA Technologies
innovative products and services provide the insight and control essential
for IT organizations to power business agility. The majority of the Global
Fortune 500 rely on CA Technologies to manage their evolving IT ecosystems.
For additional information, visit CA Technologies at ca.com.
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