MAMA I made it Health and Wellness TIPS for students Psicookedthis.com DURBAN | 2016 has kick started with true #ProudlyIHS ENERGY Your future bartender FEATURES 3 16_ 2016 HAS KICK STARTED WITH TRUE #ProudlyIHS ENERGY From the Editor Seriously is it a new year already… granted we are already a quarter of the way in, I still feel like we were saying Merry Christmas two seconds ago #HappyNewYear. If anything, it’s a testament to how little time we actually have to make the most of any situation we may be in. 10_ Cape Town 04_YOUR Let’s do this #2016 FUTURE Bartender I hope this new year, you make mistakes. Because making mistakes means that you’re growing and trying new things. I hope you’re doing things you’ve never done before, and more importantly, you’re doing something you’re passionate about. 08_ HEALTH AND 18_ MAMA I MADE IT 19_ The WELLNESS Maslow Hotel makes us Tips for students PROUD As always I leave you with the following quote... 20_ IHS “This is the new year the new you. You can pass through another year, coasting on cruise control. Or you can step out of your comfort zone, try things you have never done before, & make this year the year that you elevate from where you are & soar high. Make it happen!” - Pablo Enough with the new year cliché talk, go out there and do the best that you can do. The best is yet to be! Chat soon Neli Sithole Editor JOHANNESBURG CAMPUS has started the year with a BANG!!! 05_ The Do’s & Don’ts of group 12_ Psicookedthis.com ASSIGNMENTS 09_ 5 of the Best @nelisithole PHOTO EDITING 06_ Big Shots The IHS Executive Committee answer a few fun questions … APPS 22_ 3 QUICK AND EASY Pasta Sauce recipes 14_ GETTING STARTED IN THE CONFERENCE & EVENTS INDUSTRY 23_ Take the QUIZ How good is your culinary knowledge? Success in Hospitality / April 2016 Success in Hospitality / April 2016 2 + COVER STORIES 4 Success in Hospitality / April 2016 FUTURE BARTENDER Once in a while, technology leads us into places we never thought we would ever go. Right now, we’re exploring a robot bartender who can mix you a cocktail based on your personality type. If it sounds bonkers, it definitely is, but the science behind it has a great deal of potential when it comes to understanding the value of personal data. It could potentially give us insights into the psychology of how consumers make purchase decisions, and a whole lot more. HOW IT WORKS If you’re wondering how this robot knows about your charming personality, the information comes from Facebook (no Facebook account, no cocktail). A group of German scientists developed the concept (called Social-Shot) and created a robot to do all the work. The robot analyses information on your Facebook page, compares it to an algorithm developed by the University of Cambridge and comes up with a personality profile based on your likes. Your personality profile includes specific personality traits that are connected to specific drink ingredients. It’s easy work for a robot…. If you had to think about your Facebook information now, what do you think your profile would say about your personality? THE SCIENTIFIC PART It all sounds so simple but it’s really quite complicated. 5 drink ingredients are linked to 5 personality traits (called the Big Five) from a popular psychology model that breaks down the human personality into: The robot then looks at your profile vs the personality traits and allocates specific drink ingredients to each personality trait that pulls through. Your cocktail is mixed together combining all of these factors. According to the developers of Social-Shot, if you’re not very conscientious, you won’t get a great deal of vodka. If you’re a faithful person, you’re likely to get a hefty shot of vodka. Exactly how the algorithms work is the intellectual capital of the scientists who invented it… but it keeps us guessing. WHAT IF YOU HAD A BIT OF FUN WITH THIS CONCEPT? If you’re keen for a bit of fun, why not come up with your own algorithm by choosing your own personality traits and cocktail ingredients. Organise a social event with your friends (you have to know the people you’re basing your cocktail on), think of their personalities, match it to your list of ingredients and come up with some fun and festive cocktail ideas. Name the different cocktails after your friends (if you dare) and have a ball entertaining everyone. #CreateYourOwnPartyGame Bottoms up! Cocktails can be alcoholic and non-alcoholic so there’s no end to the fun you can have with this idea. Technology teaches us something every day - about data, about ourselves and even about how to have more fun. Cheers to the future! 1) Neuroticism 2) Extroversion 3) Openness 4) Agreeableness and 5) Conscientiousness. Source, images and video via: http://social-shot.com/; http://www.techinsider.io/social-shot-is-a-mobile-robotbartender-2015-10 and http://bit.ly/1NG8IO4) Group Assignments... the dreaded method of submitting your latest assignment makes you feel sweaty and nauseous before you’ve even joined the group. And that’s because you know what’s coming - there’s always the first class slacker; the whiner; the clown...you’re worried about how this group is going to turn out and who’s going to have to do all the work to get a good mark. Don’t despair these do’s and don’ts are a great guide to getting everyone to do their bit. THE DO’S: First of all, group assignments should be small. In other words 2 to 5 members are more than enough. Work where there are no distractions and don’t work more than 2 to 3 hours per session. GROUP Assignments S: THE DON’T iends d on your fr a group base rm exam fo t ’t n ia on D for brill are known t. - unless they n tellige are highly in results and estions ion! Ask qu communicat this ‘Is e, Don’t limit lik you that worry ink I th ‘I about things or ’ k? in pic do you th to f peat it?’ of re g u in go - can yo od your idea misundersto Assign ep focused. off topic - ke y ra st n to keep ’t io on ss D p at each se ou gr e th that’s in someone n to them k. And liste ac tr e on ar p ey the grou because th job, it’s not ed gn si as r thei important. trying to be e you do ne gets it lik that everyo e m su rstand as de ’t un Don really does e n yo er ev ch - make sure ons to ask ea reate questi C t. en g m in gn go the assi d what’s u understan yo u if e yo se re to su other e etc. Make ur e answers ar yo th it at h bm w , su on hen you nd so that w well. all understa going to do LL A e ar u yo t en assignm Try and get together at the same place and same time every session - it will feel more like another ‘class’. Set rules at the start - such as a timetable, what everyone expects to achieve, what will happen to slackers, who does what and when, etc. Decide how much time you’re going to spend on each session and discuss what you are going to complete in each session before you start. Then stick to it. Set homework/tasks for group members to achieve before you all meet. Half the work is done before you even get together. If you really do have a slacker or two in your group and it’s a struggle for the rest of the group members, talk to your lecturer and get advice. If everyone tows the line, you should all do really well. Remember groups aren’t forever, so give it your all for the short time you are forced to work together - you never know, you could make new friends and actually have a really good time! 5 Success in Hospitality / April 2016 THE DO’S & DON’TS OF Success in Hospitality / April 2016 1 2 3 4 What do you find boring? How has IHS influenced your perspective on life? How many pairs of shoes do you own? If you could ask your future self one question what would it be? 1 TV 2 It has made me realise how much I love adding value to people’s lives 3 15 4 Did you take more risk? 5 To open a campus in Pretoria 5 What is your biggest goal for 2016? 2 I think I have a different approach these days to giving instructionsI used to tell my chefs what I wanted, these days I show them 3 Too many, a bit of a problem 4 Why didn’t you just go for it? 5 Personal- lose some weight (have put on more than a few LB’s). Professionally to make International Hotel School the Best Culinary School in Africa. DAVID GOETTE National Culinary Arts Executive 1 Easy targets (just joking Mr Lambert…) 2 Be worried if you are not stressed, very worried ;) 3 Not as many as Phindi… 4 Will you still love me when I’m sixty-four...?? 5 Make JHB the top performing campus :)! GENEE GRIFFITHS Managing Executive, Johannesburg Campus MIKE LAMBERT CEO 1 Cooking... 2 To embrace change and its challenges 3 3 - one for work one for dressing up and one for casual - why would you want to spend money on more than that? 4 Did I equip my children with the right knowledge and values to see them through life 5 To live life to its fullest… 2015 has taught me a few lessons 1 History Channel (and most things History to be honest) 2 It has taught me that anything is possible 3 6, including hiking boots and gym shoes. But I have just moved house and am making room for more :) 4 What do you wish you had known at my age? 5 To complete all my projects by their due dates RUTH PAULSEN Sales and Marketing Director BRENDA BEZUIDENHOUT Financial Director 1 TV 2 Ongoing personal development is key 1 The adult conversation at kids parties, we should just play too. 3 I think… somewhere around 8 2 The answer’s YES, what’s the question? 4 I know its going to be huge I just want to know how big? 3 Including my colour coordinated slops? 10. 5 My Rovos Rail holiday 4 Self, are we there yet? 5 To open Africa’s first Hotel & Gaming School JO OOSTHUIZEN Managing Executive, IHS Online STUART BLACKBURN Managing Director, Training Division 1 I don’t find anything boring if you have the right mindset you can turn anything into a challenge and/or a game 2 It has grown me (in a short time) around the aspects of managing people from all different walks of life and understanding when to say NO... 1 Repetition, doing the same thing again and again 2 My perspective on life is what I bring to work- IHS has reinforced this, but not changed it. 3 Around 8 pairs if you include slops 3 I don’t count shoes 4 4 Are you still enjoying the ride? What were the winning lotto numbers for the 2016 Euro Sweepstakes competition?…. Seriously, Do the Springboks win the 2019 World cup in Japan …. Then I would know whether or not I need to purchase my ticket. 5 Living every moment to the maximum with my loved ones 5 To make a good start at being a great father ALAN LESTER Managing Executive, Cape Town Campus MATTHEW LAMBERT Managing Executive, Durban Campus 7 6 The IHS Executive Committee are back to answer a few questions... Repetition- doing the same thing over and over Success in Hospitality / April 2016 THE BIG SHOTS 1 8 Success in Hospitality / April 2016 HEALTH AND WELLNESS TIPS Staying fit and healthy should be a priority if you’re a student. And if it’s not, don’t beat yourself up because it’s hard to pack in studying, practicals and student life without having to add fitness into the equation. But these fun tips are easy to follow and will add to your fitness and wellness levels. Tip 1: Eat breakfast- You’ve heard this millions of times growing up and it’s still relevant today… Start your day off with a healthy meal in the morning. Tip 2: Make your workout fun- Find ways to make your workout fun and you’ll be much more likely to keep it up. Tip 3: Drink water- Believe it or not, drinking water has been known to boost your concentration as well as keep you from overeating. FOR STUDENTS Tip 6: Don’t burn yourself out- With so much to do, and little time to do it, it’s easy to get run down. If you feel you’re stretching yourself too thin, take a step back, breathe and then assess what’s critical to do. Tip 7: Indulge every once in awhile- A little treat now and then is an excellent way to reward yourself for eating healthy, just don’t go overboard. Give yourself a break and indulge in foods you love but can’t eat all the time. Tip 8: Get involved on campus- Believe it or not involving yourself in campus activities is a great way to keep active. It’s also an excellent way to meet new friends and keep you from feeling bored. Tip 9: Learn proper portion size- To avoid eating too much of even the healthiest foods, keep track of how much you’re eating. Lack of sleep can have a big impact in your life- It reduces your ability to concentrate and participate in everyday activities. For your well-being, it’s important to get as much sleep as you need. Tip 5: Tip 10: Tip 4: Don’t fight stress by eating- It can be tempting to reach for a bag of chips or some cookies when you’re stressed out about an impending exam. Eating won’t help your stress go away, so avoid filling up on snacks. Drink moderately- This one may be a hard to believe but trust us it’s true…you can still have fun without drinking too much. Drink in moderation and you can have a good time without consuming too many calories. Living a healthy and busy college life can be fun, and you will feel extra productive. Exercise can help balance the activities that college throws at you, and could it potentially become a healthy habit you carry into your future career lifestyle. PHOTO EDITING APPS Up the ante with your foodie phone snaps and improve their quality with a bit of tweaking. Whatever your smart phone or mobile device might be, if it runs on Android or iOS then you will be able to take advantage of these great free photo editing apps to make any food photo go from amateur to magazine-worthy wonderful. INSTAGRAM The most well-known and widely used mobile image application, Instagram is not only a photo social media sharing platform but is equipped with some great photo editing tools. It comes equipped with 10 advanced editing tools that allow users to tweak brightness, contrast, perspective, to lighten shadows, increase saturation, play with depth of field with a faux tilt-shift effect and overlay custom filters. Its signature retro-style filters have defined photographic trends in the past few years. VSCOCam® This beautifully design app imbues sophistication which it lends to the editing style offered for images. The app itself is a minimalist setup which belies the complexity of the level of photo enhancement, presets and functionality that offers. It has a variety of built-in filters and comes with useful tools to streamline the editing process, such as Single Step Undo and the ability to Copy & Paste effects across other images. It has near pro-level editing capabilities by allowing you to lock white balance on your image, as you would on a DSLR camera and allows you to adjust flash or add a low-light boost. It has ten simply named filters and offers more for purchase and download. The filters hint at retro-style cinematography, with subdued saturation of images, a soft fading and variations thereof that takes what Instagram filters started and elevates it to a more refined and professional appearance. InstaSize This app works as a complement to Instagram, allowing you to keep the original dimension of your image without being limited to the square format of Instagram. It too offers its own version of filters to play around with, as well as the option to overlay text or create a collage. The facility to enhance your image is there as well, as you can modify basics such as saturation, tint, brightness and apply vignettes. SNAPSEED Snapseed offers one of the most impressive functionalities available, out of any image enhancement app so far: with every edit and filter added it creates ‘stacks’ or layers - this allows you to add, edit or remove individual changes to your image. Layering changes to an image is usually a function limited to desktop computer software. It also gives users the ability to copy those stacks and paste them onto another image. It also incorporates gesture-based editing. This means that you swipe to apply a facility such as brightness or contrast. Swiping horizontally, left or right, either amplifies or reduces the enhancement effect. The brush tool also allows you to apply certain effects to isolated areas of your image, instead of the overall shot, and the Healing tool seamlessly eliminates dust dirt from the photo. It’s a very clever and intuitive app and allows you to really refine your image. PIXLR If you want to overlay text or create fun collages with your final edited images, this makes for a fun app to play with. It boasts over 600 overlays, allowing you to play with a wide library of fonts, font effects, stickers and borders. For simple and quick editing, it has an ‘auto fix’ facility that adjusts the balance on colours with a single click. It also has a useful focul blur affect that allows you to control not just the focus area on the image, but the strength and shape of the blur and the colour as well. These apps are powerful and easily accessible allowing you to go from snap-happy to sophisticated in, well, a snap. Screenshot sources: Instagram- https://play.google.com/store/apps/details?id=com.instagram.android&hl=en Instasize- https://play.google.com/store/apps/details?id=com.jsdev.instasize&hl=en | VSCOCam®- https://play.google.com/store/apps/details?id=com.vsco.cam&hl=en Snapseed- https://play.google.com/store/apps/details?id=com.niksoftware.snapseed&hl=en | Pixlr- https://play.google.com/store/apps/details?id=com.pixlr.express 9 OF THE BEST Success in Hospitality / April 2016 5 Success in Hospitality / April 2016 11 10 Success in Hospitality / April 2016 Cape Town LET’S DO THIS #2016 Happy New year from the Cape Town campus. Welcome back to all our current students and a special welcome to all our new students and staff. Our year started with our campus kitchens still looking like a renovation site, but with smart planning we were able to accommodate all our culinary students #teamwork. Our Induction program this year included a visit to SAB in Newlands for a beer tour, Liquid Concepts conducted a demonstration on cocktails and as part of the responsible drinking we had Ingrid Lestrade, a director from Goedgedacht Trust - Malmesbury address the students on the projects underway in the area. Our patisserie students had the pleasure to contribute to the Red Cross Air Mercy Services’ 50th Anniversary celebrations by baking a cake for the event. The Red Cross Air Mercy Services is a non-profit organisation with bases in the Western Cape, KwaZulu-Natal and Limpopo that provide an air ambulance network, rural health outreach and emergency rescue service. We’re looking forward to a great new year filled with lots of possibilities. #CapeTownCampus We also had guest speakers on campus chatting to the students about the management and culinary side of the industry. Special shout out to Chris Snyman from the Le Franschhoek Hotel & Spa and Chef Jason and Ryan Ferreira, from the One and Only Hotel for giving up their precious time to chat with our students. 13 Success in Hospitality / April 2016 12 Success in Hospitality / April 2016 IHS: What do you blog about on psicookedthis.com? Psicookedthis.com Nthabiseng Ramaboa, more affectionately known as ‘Nti’, was already running her own successful businesses when she decided to take a sabbatical and study further. She chose to study one of her absolute passions which is cookery and joined the Johannesburg Campus of the International Hotel School to follow her culinary dreams. Having recently graduated, Nti has worked hard to gain the respect and recognition of her peers and fellow culinary professionals. We decided to catch up with Nti and ask her a little more about her journey into the culinary industry so far, and where she’s headed to next. IHS: When and where did your passion for hospitality begin? Nti: Definitely at home! My mom was so passionate about food and although we didn’t have much, she would make the best of whatever we had in the kitchen. She had her moments - you’d look forward to dinner/ lunch because it wasn’t just food, it was an experience. She had this recipe where she would make ground beef/minced meat mixed with rice and she would serve it wrapped in a cabbage leaf. Hmmm… imagine a dinner like that in Soweto. Mama D contributed a lot to my passion for hospitality, for sure. IHS: Nti: Where are you now in your career? I now work full-time as a chef. I run a company that offers multiple services like catering and food styling. As a food blogger, I work with some brands to help give them exposure and broaden their market reach. I have also partnered with two chefs who put together, boast over 70 years of industry experience. Through this partnership, we offer a wide range of consultancy services. And my most recent project is hosting dinner parties which is something I absolutely love to do. It’s called ‘Dining At The Chefs Table’ and it’s for a select number of guests. I give them a memorable fine-dining experience. Nti: My blog is a platform where people who are passionate about food and cooking can interact and share everything from recipes, reviews of great places to eat, and, of course, share ideas of cool things to do - be it about food or everything in between. It’s a lifestyle blog! I feel I represent a community of men and women who are set on changing the stereotype that implies that if you look fabulous and appreciate the good life, then there’s no way you could get anywhere close to the kitchen, let alone cook!! It’s more a MOVEMENT honey! I feel that I’m the face representing a community that has decided to claim their place in the kitchen. IHS: IHS: Tell us more about your food blog (psicookedthis.com). What inspired the idea? Nti: I started my blog only over six months ago. I got the inspiration when I was in Los Angeles on business as an art curator. One of my close friends in Santa Monica is a successful blogger and she would watch me every time I cooked and post recipes on Instagram. She saw the interaction I would have with foodies and she would suggest I blog about it, but I did nothing of course. One day she got tired of me putting it away I guess and booked us on a short seminar for bloggers where they teach you the business of blogging. Of course, the entrepreneur in me jumped in when I started seeing value in blogging. There are loads of recipes out there, how are your recipes unique from the rest and which one would you recommend? Nti: I have everything from tacos to ostrich burgers, cocktails and homemade ice pops. My recipes are different in that most of them are delicious everyday foods that are prepared differently. But we keep on food that cooks real quick! I would definitely recommend my Berry Yoghurt Cakes for dessert. They look great, like something out of a fine-dining restaurant with complex ingredients. Yet, it’s cheesecake made with yoghurt. If you want to win bae over, that’s the recipe! IHS: You’re also into fashion, which we love!! Tell us what inspired you to start your own line of aprons? Nti: Cooking is oh-so fashionable!! No, seriously, I enjoy dressing up as much as I enjoy cooking and hosting. And I couldn’t find aprons cute and fabulous enough to complement by wardrobe, so I decided to design my own. And boy was I right! I launched my line of aprons with 100 units. I was sold out in that month. IHS: How has studying at IHS helped you in advancing your career in the industry? Nti: I think it’s in the approach to academia. I honestly felt at home when I was studying there and to me, it’s important because one needs to feel at home in the kitchen, otherwise nothing works. IHS: Where do you see yourself in 2, 5, and ten years’ time? Nti: In 2 years I would like to be a household name in Africa and I would like the brand to have a wider reach. In 5 years, I would like my presence in the industry to have made a difference on a human level. Like in Siba’s case her presence in the industry means hope! She gives hope to the rest of us that there’s change in the right direction. She did it and it translates that we can do it too. I have no clue what my thing would be, but what I know is that I need to add value to the process. 10 years… haha, I’m settling on five for now. IHS: What has been your most memorable moment working in the hospitality industry? Nti: Hearing the kitchen yell out special orders for my friends. It was always funny because at first they did not know that I knew the people. And secondly, I was existing in the same space but in a different world and it made me appreciate life, and my life more. IHS: Lastly, any advice for young people considering hospitality? Nti: Be prepared to work hard!! No one comes prepared for that and even I was shocked at how much physical work it is! I mean no one prepared me haha! Do it for the right reasons, and you will never look back. It’s been quite a journey for our talented Nti, and we couldn’t be prouder at IHS. We’re looking forward to great things in her career ahead! 14 Success in Hospitality / April 2016 GETTING STARTED IN THE CONFERENCE & EVENTS INDUSTRY The events industry in South Africa is buzzing with activity. Conference, events, exhibitions, tradeshows, weddings and celebrity parties are just some of the areas that this industry covers. There is plenty of growth in this sector to look forward to in the future, making event planning one of the most sought after hospitality careers in South Africa today. Essentially, an event planner is the person you turn to for assistance with organising, conceptualising, planning and executing an event on your behalf. It’s a very busy, detailoriented job that requires a great deal of patience and a good sense of humour. Event planning is a career path that’s in high demand as many corporate companies need a full-time planner for their business events. Additionally, wedding or party planners are becoming valuable in helping clients save money, so the job market in this sector has seen a boost in recent years. Running your own conference and event management company doesn’t have to be a dream - it can be a reality for those wishing to enter this fast-paced and exciting industry sector. Our Online Campus offers students the skills and knowledge necessary to become a successful conference and events planner. The 10-week online Conference and Events Management course covers subjects from budgeting and planning essentials to marketing skills and business leadership. This course will walk you through the process of event management, from the beginning stages of planning to the final touches (like decorations, food, and music). Mostly, you will learn to create an efficient and well-planned design that is ready for implementation and can be used over and over again. There are no textbooks to worry about - all materials are provided online. When you complete the course, you will receive a Certificate of Course Completion: Conference and Events Management from yours truly… International Hotel School. A great added bonus is that existing students get a discount when they register to do the course. Ryan Myburgh, one of our full-time students, registered for the course and this is what he had to say… “It was my first time doing an online course through IHS, as anyone could imagine it was rather stressful as you do not know the outcome or procedures regarding the course. I would definitely recommend the conference and events management course to any student or individual who wishes to extend their knowledge about such a topic. It was a very interesting course which taught me aspects of event management which you often don’t consider. The online lecturer is always by your side to assist you, so you are never alone! A positive experience indeed!” Well, there you have it, our Online Campus offers the perfect starting point for a successful career in the conference and events industry. Never before has it been so easy, affordable and flexible to get the qualifications you want. To find out more or to ask any questions, log onto: ihsonline.supportsystem.com or visit our website: www.hotelschool.co or email us on: [email protected] 2016 The new year brought in a new intake which meant new students on campus. The green beans, i.e., first-year students took part in a two-week induction which included a fun and interactive Coffee Appreciation Course with Chad Witby from Columbo Coffee and A Spirt of Adventure team build held at The Westville Old Boys Club. The highlight of the day was the group war cry, students showed their dance moves with creative lyrics combined with the Hakka Moves, shouting “Tomato sauce, boerewors.” Our traineeship students and those students who were committed to class on the campus were treated to a campus braai, not to be left out the SRC incorporated games and various entertainment for the afternoon festivities. A fantastic day was had by all and the true spirit of teamwork was felt #ProudlyIHS We’ve also started on our charity work for the year; our first project was a collection of water and other food for the #DroughtSA and Gift of the Givers. No wastage is experienced at the Durban campus with the Culinary Arts students donating off cuts of fresh vegetables to The Ark, a foundation for the Homeless in Durban. Valentine’s Day was truly a memorable experience on campus, complete with heart biscuits, a photo booth, and unique two-tone roses for sale. We are only three/four months into the year and #TeamIHSDurban still has a variety of projects, charity contributions, and events planned for the rest of the year so watch this space. #DurbanCampus 17 WITH TRUE #ProudlyIHS ENERGY Success in Hospitality / April 2016 Success in Hospitality / April 2016 16 HAS KICK STARTED 18 Success in Hospitality / April 2016 MAMA, I MADE IT! We love showcasing your journey at IHS and from the number of likes and tags we receive we think you do too. So this page is dedicated to all the students who are #ProudlyIHS and sharing their IHS moments with us. If you want to join in on the action and stand a chance of your picture being chosen, all you need to do is tag: @theinternationalhotelschool and make sure you use the hashtag #ProudlyIHS. #MyIHSmoments 19 Success in Hospitality / April 2016 THE MASLOW HOTEL MAKES US PROUD As the local partner of the American Hotel and Lodging Educational Institute (AHLEI), IHS recently presented the plaque for the prestigious Certified Guest Service Property Designation to Ashwin Jose, General Manager of The Maslow Hotel in Sandton. The designation - a first to be awarded to a South African property - is the result of a successful application to AHLEI once front-line employees with guest contact pass the Guest Service Gold® training programme, followed by the Certified Guest Service Professional (CGSP®) exam. As exclusive training partner of AHLEI in South Africa, IHS presented the internationally recognised Guest Service Gold® course, with 65 Maslow Hotel employees earning the CGSP® designation. CGSP® is widely considered as the highest acknowledgement of award-winning guest service for employees in the lodging industry. According to Stuart Blackburn, Managing Director of IHS’s Training Division, The Maslow Hotel is deserving of this honour and applauds their commitment to ongoing learning, development and certification of all employees. “At IHS, we believe that genuine engagement with guests is essential to being competitive and relevant in the local hospitality industry. The CGSP® programme equips employees to go above and beyond their call of duty through modules that develop authenticity, intuition and empathy,” he explains. Ashwin Jose added that The Maslow Hotel is proud to have partnered with International Hotel School and the American Hotel and Lodging Educational Institute to achieve the designation. “Our vision has always centred around creating an empowered, immersed and integrated staff complement. The Certified Guest Service Property Designation plaque, which will now be proudly displayed at the hotel, reaffirms our commitment to staying true to our employee value proposition and being an employer of choice in the hospitality sector.” 21 JOHANNESBURG CAMPUS Our first Open Day for the year was a huge success! We had loads of prospective students and parents on campus enjoying the days activities. A big special thank you to our guest speaker on the day Chef Adrian Vigus Brown Head Chef at African Pride Hotel in Melrose Arch. HAS STARTED THE YEAR WITH A BANG The smell of coffee and the sweet aroma from our pastry kitchen overwhelms students and staff as they enter the front door. Our amazing patisserie students have already started to ‘wow’ us with fine and delectable plates of art. Success in Hospitality / April 2016 Success in Hospitality / April 2016 20 IHS IHS We recently hosted our Valentine’s Day function at the Keg in Sunninghill, where students had to dress up according to their relationship status. Those who were single had to dress up in Green, those in a relationship had to dress up in red and those in complicated relationships had to dress up in Orange. So much fun!! Our SRC hosted a fun-filled ‘team build session’ for our newbies on campus during induction. They participated in varies team activities aimed at teaching communication and working together. During induction, students were also able to complete their level one first aid, firefighting, as well as wine and coffee training. Our charity events have also begun, our first charity drive this year is for the Baby House in Roodepoort. The home specialises in abandoned babies from newborns to two years olds. Our current collections consist of clothes, nappies, formula and other necessary items. Some students have also volunteered their time to assist on weekends. Next on our list is an animal shelter, we are looking to collect pet food and spend a day helping with the cleaning, painting and upgrading of facilities. Our team spirit is stronger than ever, as we welcome the new year. #JohannesburgCampus 3 PASTA SAUCE RECIPES 22 Success in Hospitality / April 2016 QUICK AND EASY Every now and again we struggle for ideas when it comes to cooking tasty meals for friends and family. We’ve lined up 3 easy to prepare pasta sauces that you can whip up in no time, leaving you free to chat to your guests instead of breaking a sweat in the kitchen. 1 Three Cheese Pasta Sauce • Heat 1 tablespoon of olive oil in a pan and add a small, chopped onion together with a clove of crushed garlic. • Cook on a medium heat for 7-8 minutes and then add 80 grams of butter. • Stir in 1 cup of grated mozzarella cheese, half a cup of grated emmental or gruyere cheese and 1 cup grated parmesan cheese. • Stir over the heat until the cheese melts. (Add half a cup of chicken stock (or milk) if the mixture is too thick.) • Season well with salt and pepper. Pour over cooked, drained pasta and serve with diced tomatoes and herbs sprinkled over the top of this simple but tasty dish. 3 A Boerewors, Tomato and Basil crowd pleaser 2 • Slice up 400 grams of your favourite boerewors into small pieces and fry in a non-stick pan over a medium heat until browned. Creamy Alfredo Sauce with Chicken • Once cooked, remove the pan from the heat, remove the meat from the pan and drain the excess fat from the pan (don’t wipe… just drain). •Over a medium heat, melt 125 grams of butter in a pan and add 1 cup of cream and 2 teaspoons of crushed garlic to the pan. • Place the empty pan back on the heat and flash fry 2 cups of halved cherry tomatoes until soft and cooked through. •Using a whisk, constantly stir the ingredients together and gradually add 2 cups of milk to the mixture (whisking all the time). • Add your meat back to the pan together with a handful of roughly chopped basil, some chilli (to your own heat standards) and a half a cup of tomato pasta (or canned chopped tomatoes if you don’t have pasta). •Stir in 170 grams of parmesan cheese and season well with salt and pepper. •When the sauce has become a thicker consistency, remove from the heat. •Add chopped (left-over) roast chicken pieces to the sauce and pour over pre-cooked pasta. Voila! Serve with a green salad and warm ciabatta bread. • Season whilst you heat through and add to cooked pasta. (Sprinkle with grated parmesan if the mood takes you). It’s definitely a crowd pleaser and takes minutes to prepare. Go on, give it a bash and let us know how it turns out – we would love to hear from you. Recipes adapted from: drizzleanddip; smh and www.taste.com. Images via: www.yummly.com bit.ly/1ZjZwAu and drizzleanddip.com) HOW GOOD IS YOUR CULINARY KNOWLEDGE? 1. What food is used as the base of guacamole? 2. Chiffon, marble and bundt are types of what? 3. What is the name of the Scandinavian alcoholic drink made from Potatoes? 4. What is it called when fat and juices from the roasting tin are spooned over meat while it is cooking? 5. What is the name of the liquid butter made from cow or buffalo milk which is used in Eastern Countries? 6. Which fish is smoked and cured and called “finnan”? 7. Which fruit goes into the liqueur Kirsch? 8. What is the fruit flavour of a traditional crepe suzette? 9. What is the name of cold Spanish soup made from peppers and tomatoes? 10. The dessert Pavlova is made from fresh fruit, cream and which other ingredient? Success in Hospitality / April 2016 23 TAKE THE 1. Avocado 2. Cakes 3. Aquavit 4. Basting 5. Ghee 6. Haddock 7. Cherries 8. Orange 9. Gazpacho 10. Meringue
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