Intrado Direct VPC Guide
VoIP ALI Data Provisioning Process
Version 2012.03.21
Notice
Intrado Direct VPC Guide Program and Documentation
© 2006-2012 by Intrado Inc.
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Table of Contents
Table of Contents
Introduction ............................................................................................ 1 VoIP Deployment Process Overview.................................................... 2 VoIP Table Build .................................................................................... 3 ESN Request Process ................................................................................................3 NPA/NXX Process ......................................................................................................3 VoIP MSAG Build Process .................................................................... 4 Service Order Interface (SOI) Process ................................................. 5 Steering Table Update Process Detail ................................................. 6 Intrado Direct VoIP ESQK Steering Form Instructions ....................... 7 Intrado Direct VoIP ESQK Steering Form ............................................ 8 VPC ALI Data Provisioning Checklist .................................................. 9 VPC Deployment Technical Support and Troubleshooting ............. 10 Intrado VPC Assistance ‘Where to Call’............................................. 11 Direct A911 Prefix Build Request Form ...................................................................13 Appendix A: Glossary (Terms and Definitions) ................................ 14 Appendix B: Revision History ............................................................ 16 (V2012.03.21)
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Introduction
Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Introduction
The purpose of this document is to provide the VoIP Provisioning Center (VPC) with
a detailed overview of the processes associated with ALI data provisioning for VoIP
deployments where Intrado Direct is the ALI database provider to the PSAP. This
document provides clarification of the ALI provisioning activities required and the
sequence in which these activities must be performed by the VPC and other entities
involved.
The diagrams contained within this document are simplified work-flow diagrams. The
work activities flow from left to right across the page in the sequence in which the
activities are performed. The participants of the process are listed on the left hand
side of the page and those activities for which the participants are responsible are
the boxes directly in line with the participant’s name. Any process inputs that are
required to make the process operate are listed directly after the participants list.
The first diagram shown is the high-level overview of data provisioning for VoIP
deployments. The diagrams that follow are more detailed work-flow diagrams of each
of those processes depicted in the high-level diagram. Examples of all Intrado Direct
VoIP provisioning forms and instructions for populating them are included herein
where appropriate. The e-mail address for obtaining the official forms is also
provided.
Finally, a list of Intrado Direct support contacts is provided in the back of this guide
for your reference.
We are hopeful that this process documentation will help you better understand the
VoIP data provisioning process and ultimately make VoIP deployments move
smoothly and efficiently. Should you have any questions about this document or the
processes/instructions herein, please contact a Telecommunications Service
Provider Manager at the phone or e-mail provided in the back of this document.
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1
Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
VoIP Deployment Process Overview
VoIP Deployment Process Overview
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
VoIP Table Build
VoIP Table Build
ESN Request Process
NPA/NXX Process
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
VoIP MSAG Build Process
VoIP MSAG Build Process
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Service Order Interface (SOI) Process
Service Order Interface (SOI) Process
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Steering Table Update Process Detail
Steering Table Update Process Detail
VoIP
Provisioning
Center
(VPC)
Populate
Steering
Table
Update
Form¹
Send completed form to
[email protected]
Receive
confirmation
of Table
build
completion
________________________________________________________________________________________________________________
Intrado
(DBMSP)
Intrado
provides
Steering
Table
Update
Form upon
request
Receive form
from mailbox
and put in
build queue²
Build Table in
accordance
with request
or return to
originator if
incomplete³
Send
confirmation
back to
originator
Notes:
1. Detailed instructions for populating and submitting the Steering table
update form are included in this document.
2. Normal turnaround time for steering Tables is five (5) business days.
Requests submitted with a request to expedite will be queued accordingly.
3. If request is returned to originator, turnaround time is five (5) days from the
time the corrected form is received by Intrado.
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Intrado Direct VPC Guide VoIP ALI Data Provisioning ProcessIntrado Direct VoIP ESQK Steering Form Instructions
Intrado Direct VoIP ESQK Steering Form Instructions
1. Request the Intrado Direct VoIP ESQK Steering form via e-mail at
[email protected]. The Intrado Direct operations team will e-mail you
the official MS Excel formatted form.
2. Complete the fields in the Intrado Direct VoIP ESQK Steering Form as detailed
below:
STATE:
Identify the state
VPC Provider:
VoIP Provisioning Center that manages ESQKs on behalf of a VoIP
Service Provider
LOW RANGE:
Enter the low range of the ESQK to be used for PSAP
HIGH RANGE:
Enter the high range of the ESQK to be used for the PSAP
CLASS OF
SERVICE:
Populate this field with a ‘V’
Primary VPC
TCP/IP Address for
Intrado Direct ALI:
Populate this field with one of the following:
FLESG
TCS1
VIXXI1V
Secondary VPC
TCP/IP Address for
Intrado Direct ALI:
Populate this field with one of the following:
COESG
TCS2
VIXXI2V
3. After completing the required fields in the form, e-mail the completed form to
[email protected].
4. The VoIP Security Table will be processed within five (5) business days of receipt.
Note: Use of unofficial and/or incorrectly populated forms will be returned to the request
initiator for correction/completion. Once a corrected (and properly completed) form is
received, the VoIP Steering Tables will be processed within five (5) business days.
5. E-mail notification will be sent to the request initiator when the Steering Table
provisioning has been completed.
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Intrado Direct VoIP ESQK Steering Form
Intrado Direct VoIP ESQK Steering Form
Intrado Direct VoIP ESQK Steering Form
E-mail completed form to: [email protected]
VoIP Steering Table builds will be processed within five (5) business days of receipt.
Notes:
This form is to be used only for Direct ALI hosted regions. Incorrectly populated forms and/or
forms used for regions other than Direct ALI hosted regions will be returned to the request
initiator for correction/completion. Once a corrected form is received, the VoIP Steering Tables
will be processed within five (5) business days.
Email notification will be sent to the initiator who submitted the request, form when steering
table provisioning has been completed.
State
8
VPC
LOW RANGE
HIGH RANGE
Class of
Service
Primary VPC
TCP/IP
Address
Secondary VPC
TCP/IP
Address
TX
TRDO
947-211-0085
947-211-0249
V
FLESG
COESG
TX
TCS
947-211-0250
947-211-0449
V
TCS1
TCS2
TX
VIXXI
947-211-0450
947-211-0649
V
VIXXI1V
VIXXI2V
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
VPC ALI Data Provisioning Checklist
VPC ALI Data Provisioning Checklist
This checklist is provided to assist in expediting the provisioning and troubleshooting processes.
If deployment testing assistance is requested from Intrado, this list will be reviewed before
scheduling assistance to ensure that all of the necessary provisioning steps have been taken
before allocating resources to assist in testing.
Verified
Data Provisioning Process
How To Verify1
1) Valid VoIP MSAG(s) built.
Verify through 911Net. See process document
to determine resolution if this process has not
been completed.
2) NPA/NXX Table request filled out and
submitted and tables built.
A confirmation is sent to the requestor by
Intrado once NPA/NXX Table has been built.
Verify through request to Intrado Direct VoIP
Mailbox (refer to page 5, VoIP Table Build). See
process document to determine resolution if this
process has not been completed.
3) Service Order Interface (SOI) files
submitted and posted to ALI.
Verify this through review of your Errors and
Stats file.
4) Intrado Direct VoIP Steering Table Form
submitted and processed
A confirmation is sent to the requestor by
Intrado once the table has been built. This may
also be confirmed through request to Intrado
Direct VoIP Mailbox.
5) Request Technical Assistance to
troubleshoot deployment problem. 2 3
1
Refer to process documentation for symptoms if the corresponding process has not been completed.
2
To adequately schedule resources, a minimum 5-day notice is required to schedule technical
assistance.
3
When requesting technical assistance, assistance will only be provided when all of the processes
detailed in this checklist have been appropriately verified.
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Intrado Direct VPC Guide VoIP ALI Data Provisioning ProcessVPC Deployment Technical Support and Troubleshooting
VPC Deployment Technical Support and Troubleshooting
 VoIP testing can not be scheduled until the steps in this guide have been completed.
Intrado supports VPC testing during normal business hours: 8 a.m. to 5 p.m.
Mountain Time, Monday through Friday, excluding observed holidays.
 Scheduling may be arranged by contacting a Telephone Service Provider Program
Manager (listed in the back of this guide).
 After hours testing may be accommodated on a resource-available basis and will be
billable at Intrado’s professional services rates.
 Production-related technical support is available 24 x 7 x 365 through Intrado’s ISOC
(contact number is listed in the back of this guide).
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Intrado VPC Assistance ‘Where to Call’
Intrado VPC Assistance ‘Where to Call’
Topic
Department
Contact Number
Information
required
Email Address
NPA/NXX Table
build requests
Direct
Operations
720-494-5891
NPANXXDirectOperations
@Intrado.com
Direct A911
Prefix Build
Request form
SOI error
Correction
Direct
Operations
720-494-5891
direct_operations@intrado.
com
Issue, File ID and
contact
information
[email protected]
*Issue and
contact
information for
ticket (refer to
page 14 for ticket
instructions)
Questions &
issues relating to
SOI updates
(Error & stats
file, Connect
Enterprise)
ECRC
Steering
Reference Table
Requests
Direct
Operations
Requests for:
* Establishing
E2 connectivity
to Intrado’s ALI
* Connect
Enterprise,
911Net or other
VPC Account
Setup
TSP Project
Specialist
Production
Issues Only
NA
For Texas,
Vermont
and Virginia
Beach,
contact:
Donna
Kaniowski at
720-4946257.
For all other Direct
A911areas, contact
a Brian Scattergood
at 720-494-5259
* Resource
schedule
requests
24-Hour
Support4
720-494-6644
ISOC
720-494-6633
[email protected]
m
Completed
“Intrado Direct
VoIP ESQK
Steering Form”
For Texas,
Vermont and
Virginia Beach,
contact: Donna
Kaniowski at
Donna.Kaniowski@In
trado.com
NA
For all other Direct A911
areas, contact Brian
Scattergood at
Brian.Scattergood@Intrado
.com
[email protected]
Issue and contact
information for
ticket
4
24-Hour Support is exclusively for connectivity or ALI delivery issues. Intrado cannot support
deployment or drive testing after hours or on weekends.
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Intrado VPC Assistance ‘Where to Call’
*Submit Ticket Requests to ECRC as follows:
1. Provide your name, call back number, and nature of the problem.
2. Identify the issue as one of the following:
A. 911Net
B. Connect:Enterprise
C. VoIP troubleshooting (please include the call information, including date and time
of failed call, ESQK, ESN and the test TN. We must have the ESQK that was
tested, not the range)
1. Misrouted call:
a. Was the location information that was returned from the VPC VoIP ALI
displayed at the PSAP?
b. What specifically displayed on the call taker screen (all numbers and
words)?
c. Have you verified with the LEC that the selective router (S/R) has the
ESQK/ESN in the S/R database?
2. Incorrect data or no data displayed at the PSAP:
a. What numbers specifically displayed on the PSAP screen?
b. What else displayed on the PSAP screen (for example, ‘no record found’,
incorrect location, shell record only, etc.)?
c. Did the VPC VoIP ALI receive an E2 bid for the call?
3. Other (define)
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Intrado VPC Assistance ‘Where to Call’
Direct A911 Prefix Build Request Form
To request a new NPA/NXX build for the Direct platform at Intrado Communications, please
populate the requestor-specific information in the right-hand column of the following table and
submit to Intrado at [email protected].
Information Description Requestor‐Specific Information NPA‐NXX TN Range (i.e., 7000‐7199, 7200‐7399) Your Company Name Company Type (i.e., Wireline, Wireless, Fixed VoIP, Nomadic VoIP, Telematics) Your NENA ID Prefix Rate Center Selective Router Name or CLLI Submitted By Email Contact Phone Number 13
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Intrado Direct VPC Guide VoIP ALI Data Provisioning ProcessAppendix A: Glossary (Terms and Definitions)
Appendix A: Glossary (Terms and Definitions)
ALI
Automatic Location Identification is feature of E9-1-1 service that displays the name and
address associated with the number of the phone being used to dial 9-1-1. A database
managed by a database provider.
Direct DIU
The Data Integrity Unit (DIU) responsible for managing data associated with all regions
that are directly hosted by Intrado Communications, as well as the unit that manages V91-1 functionality for various government agencies.
ESN
Emergency Service Number is a three to five digit alphanumeric code that represents an
emergency service zone. This number is used by the selective router to route E9-1-1
calls to a particular PSAP.
ESN/ELT
Emergency Service Number/English Language Translation
ESQK
Emergency Service Query Key
ILEC
Incumbent Local Exchange Carrier
MSAG
Master Street Address Guide is a listing of all streets in a 9-1-1 service area and the
house number ranges for each ESN. The primary function of the MSAG database is to
validate subscriber addresses and assign an ESN (Emergency Service Number) to each
customer telephone record number.
NENA
National Emergency Number Association
NPA/NXX
Number Plan Area/Prefix is the area code and the first 3 digits of the local 7-digit phone
number. This number identifies the central office out of which the phone number
originates.
S/R
Selective Router; the 911 Selective Router that provides network routing to the PSAP.
SOI
Service Order Interface. Service order information is extracted from the telephone
company's service orders and submitted in NENA-2, 512-byte format to Intrado. This
data is used by Intrado to process customers' address records and ultimately to update
E9-1-1 ALI databases.
TSS
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Intrado Direct VPC Guide VoIP ALI Data Provisioning ProcessAppendix A: Glossary (Terms and Definitions)
Transaction Services System is a data management system developed by Intrado that
processes and maintains data for ALI retrieval and selective routing for enhanced 9-1-1
systems.
VoIP
Voice over Internet Protocol
VPC
VoIP Provisioning Center
VSP
VoIP Service Provider
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Intrado Direct VPC Guide VoIP ALI Data Provisioning Process
Appendix B: Revision History
Appendix B: Revision History
Version Date
Summary of Changes
2008.06.11
Initial Release
2008.07.07
Revised Intrado VPC Assistance ‘Where to Call’ section to reflect current
contact information.
2012.03.21
1) Updated “Intrado Direct VoIP ESQK Steering Form Instructions” section
and table.
2) Updated Intrado VPC Assistance “Where to Call” table.
3) Added new “Direct A911 Prefix Build Request Form” section and table.
4) Updated” Appendix A: Glossary”.
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