EUROPE
EUROPE
PA C I F I C I S L A N D S
I N D I A , PA K I S TA N A N D
SOUTHWEST ASIA
Language
Identification
Card
☞
This card will help you identify the language
a person speaks. It lists languages commonly
encountered, grouped by regions of the world.
n
When face to face with a non-English
speaker, try to establish which part of the
world he or she is from.
n
Open this Language Identification Card
to that section and show the person the
languages listed.The message underneath
each language says:“Point to your language.
An Interpreter will be called.”
Example:
00
n
Language Line Services also offers
Document Translation.
For more information contact:
Tel:
0207 520 1425
Fax:
0207 520 1450
Email: [email protected]
Web:
www.languageline.co.uk
n
English
Point to your language.
An Interpreter will be called.
English
☞
Call Language Line Services (LLS) and ask
for the language you need, following the
instructions on the inside panel of this
card. In most cases, an interpreter is
available within seconds.
General enquiries, feedback and materials
Tel:
0800 169 2879
Fax:
0800 783 2443
Email:
[email protected]
Web:
www.languageline.co.uk
PLEASE NOTE: The languages listed on this card does not guarantee availability
of interpreters in these languages. LLS interprets from English into more than
150 languages.We monitor our language requests continuously, adding or
deleting languages based on customer needs.
©LLS/LL Ltd. 2006
HOW TO REACH AN
INTERPRETER
AFRICA
MIDDLE EAST
NORTH & SOUTH AMERICA
AND CARIBBEAN
As a LLS customer you have access to telephone
interpreters in more than 150 languages available
24 hours a day, 7 days a week.
1
To reach an interpreter, dial
0845 310 9900
If you have speed dialing capabilities,
you may wish to program this number
into your system.
2
Our operator will request the following details:
n Your Identification Code
n Your Organization Name (and department
where appropriate)
n The Language you require
n Client’s Location i.e. with you
3
Stay on line while the operator connects you
to a trained interpreter (about 30 seconds).
4
Note the interpreter’s ID Code, introduce
yourself and brief the interpreter saying what
phone you are using e.g. single/dual handset,
speaker phone, mobile.
5
Ask the interpreter to introduce you and them
selves to your client and give the interpreter
the first question or statement.
Give the interpreter time to interpret between
you and your client.
Continue the conversation.
6
Let your client and the interpreter know
when you have finished.
For more details on making 3-way calls please
refer to our Guide to Using Services, which is
available upon request.
LLS 04/06
ASIA
ASIA