AMR handout
Automated Meter Reading (AMR) gives
you control of your gas consumption by
providing accurate data & meter readings
that can be viewed online. Total have
installed over 11,500 AMR data loggers
across the UK and our vast experience and
expertise means Total Gas & Power are
able to deliver a high quality data service &
efficient operational processes.
LAS04
Gas AMR
Service Levels
Total Offer To
LASER Customers
Our customer’s gas AMR data is available online via
our web Portal; this displays graphical illustrations of
consumption (in kWh) via bar charts & line graphs and,
for data service levels (Gold, Platinum) includes daily
meter readings. Data can also be shown in numerical
kWh tables.
How long does it take to
install?
We aim to commence installation within 25 working days
of receiving a signed contract & site contact details. The
below charges are pro-rata on a monthly basis.
Can I use the data in my
own systems?
Via the web portal, data can be extracted quickly and easily.
The data is exported from the portal in excel/csv file format.
What happens if I
change supplier?
Total only provide AMR data to Total gas customers. If/when
you leave Total gas supply there is no charge & the logger can
be removed at your request or utilised by the new supplier if
they choose. All data recorded by the loggers up to the last
day of Total supply is available indefinitely, at no cost.
Costs:
Monthly Read Meters
(Meters that consume ≥292,000 kWh per annum)
Platinum service Half hourly data (D+1) & daily meter reads – 26 pence per day, equivalent to £94.23 per meter/year
Gold service Hourly data (D+7) & daily meter reads -
17 pence per day, equivalent to £62.82 per meter/year
Bronze service 2 monthly consumption reads per month - 15th & 1st of each month – Free
The Bronze service is provided completely free of
charge for Monthly Read meters (meters that consume
≥292,000kWh per annum). Two consumption reads per
month are recorded by the AMR device; on the 15th & 1st
of each month. The recorded data is also used in Total’s
invoicing software. Upon installation, customers may
upgrade to another data service level (e.g. Platinum) at
anytime in the future, if required. If the Bronze service is
upgraded, standard payment terms would then apply
(as per the service level charges).’
Non-Monthly Read Meters
(Meters that consume <292,000 kWh per annum)
Bronze service - 2 monthly consumption reads per month
– reads are taken on the 15th & 1st of each month. Cost to
LASER Customers: 25 pence per day, equivalent to £91.71
per meter/year; this includes unlimited access to the web
portal.
These costs include all installation & data provision.
Total AMR customers can upgrade or downgrade services
(e.g. Bronze up to Platinum & vice versa). The charges are
included in the monthly invoice and appear as ‘AMR Standing
Charge’ £xx.xx.
I am interested in Total’s AMR
solution, what do I do next?
You can discuss our service in more detail with our Energy
Services team, please call 01737 275 844.
Gas AMR Contract Terms
and Duration
If the gas supply contract moves away from Total Gas and
Power (TGP), the AMR device(s) will remain connected to the
gas meter as it is not owned by TGP, but by our installers.
Consequently customers can negotiate with the new gas
supplier to commence a new AMR contract using the AMR
devices connected to the meter. If the new supplier does not
wish to utilise the installed device(s), they may wish to install
their own equipment.
LASER Customers with
AMR Already Installed
Where a customer has had AMR installed by OnStream, TGP
are able to utilize these AMR devices. We can collect and
upload the recorded data to our secure AMR web portal. The
web portal can be securely accessed 24/7 to view your
AMR data.
If you have had AMR installed by another provider for example
Stark, you will need to submit a monthly AMR reading on or
before the 1st working day of each month. These readings
should be sent to [email protected] and
must be in the below specified format.
For further information on the above, please email
[email protected].
Platinum service – Consumption is recorded every half an
hour and the data is transmitted to our secure web portal
each day; Data is recorded in line with the standard gas day;
6am-6am. This service also includes daily meter readings;
Cost to LASER Customers: 51 pence per day, equivalent to
£185.94 per meter/year; this includes unlimited access to
the web portal.
Gold service – Consumption is recorded every hour and is
transmitted to our secure web portal once every 7days. Data
is recorded in line with the standard gas day; 6am-6am. This
service also includes daily meter readings; Cost to LASER
Customers: - 42 pence per day, equivalent to £154.53
per meter/year; this includes unlimited access to the web
portal.
Additional information on AMR
For more information on AMR including the format for
sending AMR Data please go to
www.totalgp.com/laser-customer-information