MEE T THE TEAM
Skype for Business READY
PowerAssurance™
Smart Remote Managed Services for Skype for Business
When you choose PowerAssurance™, you get a depth of experience and a commitment to excellence that keep
your enterprise communicating and productive. No matter what issues arise within your Skype for Business
ecosystem, our team is here to monitor, diagnose, and resolve the situation. Meet the PowerAssurance power
players who work tirelessly and expertly to make it happen.
Mohit Verma - NOC Senior Manager
A veteran technology specialist and one
of the first to join the PowerAssurance
team in 2012, Mohit has spent his
career working with the latest UC-related
technologies. From Microsoft Exchange
Server & Active Directory to LCS/OCS
& Lync, and now Skype for Business,
Mohit is dedicated to delivering the highest levels of
customer satisfaction. “I’m very proud of what we do at
Unify Square,” he says. “Customers love the fact that we
can proactively and immediately work to resolve issues in
their SfB environments before they even realize there’s a
problem. Not only do we support Skype for Business, but we
also work with different internal customer teams to resolve
issues throughout their UC network, which makes for very
happy customers.” Speaking of happiness, Mohit believes
that “when you yourself can be happy, then you can better
help others.” Acting on that belief, he can often be found
strumming away on his guitar, keeping himself and his
colleagues in high spirits.
Nisha Memnani - NOC Manager
A former competitive athlete, Nisha
converted her star running power to
become a stellar Skype for Business
NOC specialist. Her ability to quickly
diagnose and resolve issues earns high
marks from customers, who regularly
show their appreciation with praise-filled
emails. Nisha’s work has been so exceptional that one
customer requests that she handle all of his company’s
incidents. “I’ve spent almost my entire career working with
Skype for Business (formerly Lync), and I chose to work
with this technology because of its compelling ability to
connect people,” she says. “With the PowerSuite platform at
my fingertips, I know that I have real-time, complete access
to our customers’ environments. I can immediately identify
root causes to problems, provide intelligent guidance for
resolution, and ensure that end users are able to seamlessly
communicate.”
PowerSuite™ - Senior Software Package and Chief Management Solution
An essential member of the
PowerAssurance team is PowerSuite,
Unify Square’s patented industryleading SfB management solution. “Not
to brag, but I provision, manage, and
troubleshoot Skype for Business systems
with the industry’s most effective and
comprehensive set of solutions,” PowerSuite says. “I
continually monitor all parts of your SfB ecosystem, alerting
the team to issues before they become problems.” My pal
PowerAssurance and I provide a comprehensive, one-stop,
SaaS product to enable Skype for Business operational
excellence, working together to significantly reduce issues
and downtime.” Whether you deploy SfB on-premise, in a
hybrid environment, or fully in the cloud, PowerSuite enables
Unify Square’s UC NOC & Service Delivery experts to manage
your environment with the greatest efficiency.
MEE T THE TEAM
Skype for Business READY
Kamaldeep Chopra - NOC Manager
Kamal brings a diverse technical
background to the PowerAssurance
team, with deep experience in Windows
Server support and network security.
“Our customers can have peace of mind
knowing that whatever the issue, there
is always a PowerAssurance expert on
hand to handle their case,” he says. “I work with some of
the best minds in technology—not only when it comes to
Skype for Business, but all the technologies that are critical
for successful SfB operations. The best part about working
with different enterprises is the variety of challenges I come
across. Being able to help customers and significantly
impact their business is very gratifying.” When he’s not
focused on solving customer problems, Kamal works with
underprivileged children who don’t have access to school,
teaching them to read and count.
Pragya Dwivedi - Service Desk Manager
Pragya has a knack for understanding
and communicating with enterprise IT
engineers. “What I love most about my
job is being able to see our customers
through their deployments from start
to finish. We’re there at the beginning
as customers set up how to manage
their Skype for Business environments. We see them
through the challenging process of provisioning, and then
ultimately we bring everything together under Unify Square’s
comprehensive suite of monitoring tools and expert support.
With PowerSuite, I can do everything from enabling a new
Skype for Business user in under a minute to drilling down
into customer environments to accurately identify critical
issues impacting service availability.”
Key PowerAssurance Building Blocks
PowerSuite™
Automation
Dedicated Skype
for Business
Expertise
Global Scope &
Reach
24x7 Proactive
Service
(certified NOC & Service
Delivery engineers)
About Unify Square
Unify Square’s software, consulting, and smart remote managed services power the world’s largest Microsoft Skype for Business (SfB)
deployments. Built on innovative technology, our solutions create actionable insights and help enterprises transform their unified
communications infrastructure, delivering enterprise-grade service availability, data-driven end-user satisfaction, and double-digit ROI
increases. Founded by SfB product visionaries, Unify Square is a member of the Skype for Business Partner Advisory Council and one
of Microsoft’s global elite partners. Our software and services have delivered value to more than 5 million Skype for Business seats, in
over 275 global enterprises across more than 50 countries, and in most major industry verticals.
Headquartered in Bellevue, Washington, Unify Square also has offices in the United
Kingdom, Germany, Switzerland, India, Australia and Singapore.
Contact [email protected] or visit unifysquare.com.