CASE STUDY
SDAILYTEL
PRIVATE
LIMITED
REVENUE ASSURANCE TESTS STRENGTHEN BUSINESS INSIGHT
"OUR ACL SOLUTION HELPS US IDENTIFY AND PREVENT REVENUE LEAKS, WHILE
MONITORING MILLIONS OF DAILY TRANSACTIONS FOR FRAUD AND ERRORS."
-MR. K.P. GANESH, CIO
Company Profile
SOLUTION
Data Analysis for Teams
Implementation Services
Consulting Services
Training
Support Services
INDUSTRY
Utilities, Transportation and
Communication
REGION
Asia
KEY BENEFITS
Powerful, cost-effective solution
rolled out in record time
Proactive insight into fraud and errors
Significant time savings through
automated analytics
Enhanced communication
within the team as well as
with management and
business stakeholders
A new telecom operator in the Indian market, S Tel Private Limited (S Tel), is a joint venture between Siva
Group (formerly Sterling Infotech Group) and Bahrain Telecommunications Company (Batelco). S Tel has
Unified Access Services Licenses (UASL) and spectrum to operate in six Category C circles, including
Orissa, Bihar, Himachal Pradesh, North East, Assam and Jammu & Kashmir. The company is licensed to
provide unified mobile services, wireless broadband and innovative value-added services to over 22.6
million customers. S Tel is headquartered in Delhi’s National Capital Region and has over 800 employees.
Objectives
S Tel is a new player in the fast growing Indian telecom industry. The Revenue Assurance (RA) department
implemented the ACL Data Analysis for Teams Solution to perform automated data analysis and
verification.
The RA team needed a powerful audit solution to monitor high risk areas. For example, Call Data Records
(CDR) are saved on the service provider’s network switch. The RA team is responsible for verifying all CDRs
based on a variety of different checkpoints. Testing complete data populations in such a high-volume
environment requires an automated solution; it’s simply not possible to verify millions of CDR transactions
with manual audit processes.
The S Tel Revenue Assurance process also includes reconciling data to ensure calls and mobile
Communications are accurately saved, recorded and billed. The RA team generates 187 daily
reconciliation Reports under 52 KPIs and needed a solution that could automate this complicated process
as a same-day activity—providing a critical control in a fast-paced business environment. The following
KPIs that are currently being managed with the ACL solution:
■■
Usage - Voice, data, SMS
■■
Profile - MSC-HLR-CRM-IN
■■
Roaming - National
■■
ICR - IN vs. ICR CDR, etc
■■
POI - NLD /ILD
While data compatibility is a common challenge for telecom providers, the ACL solution easily handles
multiple data and report formats. Secure access to the repository enables employees to manage business
activities when they’re working off-site or across the globe. Analytics are easy to use with simple filtering
values and don’t require complicated spreadsheet functions. Users can quickly upload graphs,
presentations and text-based reports to the central repository and share notes, comments and
responses—supporting a more efficient audit process.
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CASE STUDY
"IMPLEMENTING OUR REVENUE
ASSURANCE PROJECT WITH ACL HAS
BEEN EXTREMELY COST-EFFECTIVE
BECAUSE OF THE REVENUE LEAKAGE
WE HAVE STOPPED."
-SHREENIVAS SAMARTH,
HEAD, REVENUE ASSURANCE
Implementation and Planning
Results
S Tel worked with ACL to implement the automated
solution, which ensured a smooth rollout.
Consultants and trainers continue to provide issue
resolution and technical support whenever the RA
team encounters difficulties.
S Tel has applied ACL™ Analytics Exchange to:
The S Tel implementation established a series of
custom analytics in four key areas. The Revenue
Assurance system collects accurate subscriber data in
near real-time. The system then models usage from
both subscriber-side and billing data to compare
actual usage and patterns with billing system
records. Files are analyzed for discrepancies and the
solution can quickly uncover control gaps.
■■
Other reconciliation applications look for exceptions
between Call Data Records (CDR) from the main
Mobile Switch Center (MSC) and IN files, which store
call records for pre-paid customers. Analytics match
MSC calls with the IN server to verify that calls are
accurately recorded and the correct amount is
deducted from a prepaid mobile user’s account
balance. Common errors include cases where a
subscriber is charged from the MSC but not the IN
server, or the subscriber’s phone number appears in
MSC, but not IN data.
A central telecom industry provision ensures that if
coverage is not available, mobile users can
automatically access other available telecom resources.
This is called Intra-Circle Roaming (ICR). At the end of
each month, competing telecom companies invoice S
Tel for their customers’ ICR resource usage. Several ACL
analytics validate this monthly billing data and target
ICR invoice exceptions.
■■
■■
Complete a three-day Revenue Assurance
process in under 10 hours.
Gain proactive insight into fraud and errors.
Improve the audit process and increase team
communication by storing analytics, reports and
other documentation in a secure repository.
The ACL solution has equipped S Tel to identify and
mitigate revenue leaks and proactively monitor all
transactions for errors and fraud. The technology was
implemented ahead of schedule, on-budget, and has
already produced significant results for this emerging
telecom provider.
The ACL solution has also improved RA team
communication with management and business
stakeholders. Instead of exchanging cumbersome
emails, staff can upload a wide variety of work files to
the secure central repository. It’s easy for audit to
share work and reports, exchange comments and
maintain an efficient workflow.
Next Steps
After a successful ACL rollout and more than a year of
strong results, S Tel plans to extend the technology
as a single, standard solution for all revenue
assurance, data verification and reporting activities.
The ACL solution will enhance control monitoring
and make it possible to cross-check interdepartmental reports.
Learn more about what
your organization can
accomplish with ACL
Call 1-888-669-4225
or email [email protected]
acl.com | [email protected]
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© 2014 ACL Services Ltd.
ACL and the ACL logo are trademarks or registered trademarks of ACL Services Ltd. All other trademarks are the property of their respective owners.
Originally published, 2011