SLA Reports

Axibase Enterprise Reporter version 206.586 provides several
enhancements for SLA reports (previously known as Uptime reports):

Interface enhancements: top menu tab ‘Uptime’ renamed to ‘SLA’, key terms
standardized to better align the report with ITIL Service Outage Analysis (SOA)

Ability to categorize outage events using custom event types and reason codes

Ability to add custom outage events

Ability to modify/delete existing outage events

Ability to enrich events with ticket references, suggested resolutions, root cause
analysis

Ability to manually force warehouse scan for new outage events

Ability to define availability (SLO) thresholds for particular servers or resource groups

New ‘Service Levels’ tab providing total and contractual availability for each server in
the selected resource group on a monthly basis
Interface Enhancements
Ability to Categorize Events
Axibase administrators can define custom downtime
types, reason codes and initiators to better
categorize and analyze historical outage events

Downtime types, e.g.:
- Downtime
- Scheduled Maintenance
- Unscheduled Maintenance

Reason codes, e.g.:
- Hardware
- Network
- Storage
- Operating System
- Application
- Middleware
- User

Initiators (who caused outage):
- Provider A
- Provider B
- Customer
Ability to Add Outage Events

Ability to add outage events that haven’t been caused by system reboot
Ability to Modify/Delete Events

Ability to delete or modify impact of existing outage events
Service Level Definitions

Ability to define availability (service level objectives) at host or group level

Multiple group inheritance with overrides
99.5%
99.25%
Service Levels Report

Service Levels report provides total and contractual availability for each
server in the group.

Contractual availability excludes any outage events that didn’t cause any
downtime during contractual business hours