Memphis Grizzlies and Pyramid Arena
Information Guide
Memphis Grizzlies and Pyramid Arena
Information Guide
Addresses / Contact Information:
The administrative offices of the Memphis Grizzlies are I located at 175 Toyota Plaza, Suite 150, Memphis, TN 38103.
Telephone: 901-205-1234. Fax: 901-205-1235.
To contact the Grizzlies by email go to www.grizzlies.com and click on
contact info.
Grizzlies’ games are played at The Pyramid, One Auction Avenue, Memphis, TN 38105. Telephones: Administration:
901-521-9675; Event Information: 901-521-7909; Fax: 901-528-0153. Email: [email protected].
Alcoholic Beverage Policy:
No alcoholic beverages may be brought into the Pyramid Arena. Beer and other alcoholic drinks are sold at designated
concession stands throughout the Arena, including the Gallery of Stars. In addition, beer and alcoholic drinks may be
purchased by Club Members as part of their In-Seat Service.
Proof of age is required to purchase alcohol. , limit, two
drinks per transaction All sales of alcoholic beverages at general concessions end at the beginning of the fourth period
Bar service will continue in the Riverside Club until one hour following the conclusion of the game however, drinks must
be kept in the Club.
Animals
Guide, sign and signal dogs to aid guests with disabilities are the only animals permitted in The Pyramid.
Attire
Guests entering the Arena must be properly attired including shoes and shirt. These items must be worn at all times in the
Pyramid.
Automated Tell Machine
ATM’s are located at Gate 2, Gate 3 and 2 at Gate 4.
Banners and Signs
Banners are allowed in the arena for some events as long as they do not interfere with other guests’ enjoyment of the
event. Banners may not be hung or fastened anywhere in the Pyramid Arena, or block any signage in the facility. Poles
are not permitted.
Cameras and Video Equipment
Only small personal still camera equipment with a 6 inch lens or smaller may be brought into the Arena for Grizzlies’
games. Video, audio, and professional camera and recording devices are prohibited. Fans taking snapshots must not
obstruct the view or path of travel of others. Fans are not allowed to reproduce any film, digital, video or audio recordings
of Grizzlies’ games for commercial purposes without the express written consent of the Memphis Grizzlies and the NBA.
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Cellular Phones and Pagers
The use of cellular phones and pagers is permitted provided they do not interfere with other guests’ enjoyment of the
event.
Children
Children under the age of two (2) do not require a ticket to enter the Arena for Grizzlies’ games. Such infants cannot
occupy a seat, and must sit on the lap of an accompanying adult.
Courtside Cafe
The Courtside Cafe is located under the South risers. The Courtside Cafe is reserved for our Premium Seat guests and
offers the chance to grab a quick beer and bite to eat.
Crown Room
The Crown Room is located on the south side of the Mezzanine Level and is used for special events and group functions.
Disabled Access, features and services
Disabled parking is located in the South Parking Lot, immediately adjacent to the Arena
Accessible entrances are located at the Southeast corner parking lot level via the South parking lot ramp to the
Mezzanine level, and Front Street side Plaza level Gates 1, 2, and 4.
Assistive Listening Devices (ALD) are available upon request. A Sign Interpreter may be available with advance notice.
A Telecommunications Display Device (TDD) is Located at Gate 3 Plaza outside Section 137.
Accessible seating simplify the disabled seating info to include sections numbers only. is located in Section 126, ;
Section 123, ; Section 147, ; Section 120, Row KK, Seats 1-6; Section 121, Row KK, Seats 1-10; Section 133, Row KK,
Seats 1-10; Section 134, Row KK, Seats 1-6; Section 135, Row KK, Seats 1-10; Section EAST WC, Seats 1-44; Section
WEST WC, Seats 1-38; Suite 5, Seats 1-20; Suite 10, Seats 1-20; Section 1 Floor, Row A, Seats (9 WC, 9 Companion);
Section 2 Floor, Row A, Seats (1 WC, 1 Companion); Section 3 Floor, Row A, Seats (1 WC, 1 Companion); Section 4
Floor, Row A, Seats (1 WC, 1 Companion).
When ordering Grizzlies tickets be sure to let the agent know about your need for accessible seats. Restrooms, drinking
fountains, telephones, ATM’s, concession counters, and elevators are accessible to the disabled.
Elevators
Elevators are located on the south side of the Arena between gates 1 and 2. Customers with disabilities and their
companions are always given first priority for service at all elevators.
Emergency paging
No guest paging will take place in the Arena during Grizzlies’ game. Should you need to be contacted in case of an
emergency, those seeking to reach you may call 901-521-9675, explain the nature of the emergency to the receptionist
and provide the section, row and seat at which you may be found. Pyramid staff will then contact you in your seat.
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Entrance and Gate Opening Times
Suite and Club Guests may enter the Arena two (2) hours prior to game time by entering at either the disabled entrance
(under the awning) at the Southeast parking lot level or by walking up the ramp on the south side of the Arena under the
awning, and entering at the south side lobby (the administrative office entrance). All other patrons may enter the Arena
one hour before game time through all Pyramid gates. Suite and Club Guests may enjoy the Riverside Club for one hour
after the game.
First Aid
A First Aid station is located on the Arena floor level near the service elevator at Vomitory 2. Trained medical personnel
are always on duty for Grizzlies’ games. Please locate the nearest Pyramid employee for assistance.
Food and Beverages
No food or beverages may be brought into the Pyramid Arena for Grizzlies’ games. A wide variety of concessions items
are on sale inside the Arena.
Gallery of Stars
The Gallery of Stars is located on the East side of the Mezzanine Level. The Gallery of Stars offers snacks and alcoholic
beverages.
Guest Conduct
The Grizzlies are dedicated to serving our customers and to providing a high quality sports entertainment experience at
the Pyramid Arena. Guests interfering with the game, using foul language, throwing objects, making obscene gestures,
smoking in the Arena or appearing to be intoxicated will be ejected from the facility. If someone is interfering with your
enjoyment of the game, please contact an usher or guest services representative.
Lost Children
Every child should be told to contact the nearest Pyramid operations staff member should he or she become lost. Lost
children will be taken to the Guest Services Desk at Gate 1 behind section 122. Parents looking for a lost child should
also go to the Guest Services Desk. To help lost kids find their parents, small children should have their ticket pinned to
their shirt or in their pocket at all times while inside the Arena.
Lost and Found
Lost and Found during events is located at the Guest Services Desk on the Plaza level behind section 122. Items not
claimed during the event will be held for 90 days in the Guest Services Office. During non-game times, please call guest
services at 901-521-9675 to inquire about a lost item. After 90 days all items will be donated to a local charity.
Lost, Stolen or Duplicate Tickets
Please contact the Guest Services desk at Gate 1 for lost, stolen or duplicate tickets.
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Merchandise
A wide array of Grizzlies merchandise items is available at permanent locations inside Gates 1, 3, and 4, as well as
portable stands located throughout the Pyramid.
When not at the games, shop on-line at grizzlies.com or at the Grizzlies
Retail Store located at 175 Toyota Plaza.
Parking
Parking for Grizzlies games is $10.00 per game. Parking is available on the North side by entering at North Parkway and
Front Street. South side parking is accessible from the Jefferson Avenue and Riverside Drive entrance. Busses,
recreational vehicles and motor homes are charged according to the number of parking spots they occupy. Security
guards are continuously on duty in the parking areas.
An AAA Truck is available for your convenience during Grizzlies
games.
Pay phones
Pay phones are located inside the Arena at Gates 1, 2, 3, and 4.
Re-entering the Arena
Except for medical emergencies, the Pyramid has a no re-entry policy. Patrons who enter the Arena for an event with an
admission ticket and then leave the Arena will not be allowed to re-enter the Arena without a full ticket.
Restrooms
Restrooms are available on all Arena levels. All restrooms are wheelchair accessible and include baby diaper changing
facilities in both men’s and ladies restrooms.
Riverside Club
The Riverside Club is located on the west side of the Mezzanine Level and is reserved for Floor Seat, Club Seat and
Executive Suite guests. The Riverside Club offers a wide variety of cuisine and cocktails, one and a half hours prior to
and up to one hour post game.
Security
For your safety and convenience, security personnel are stationed throughout the arena. If you have an emergency,
please notify the nearest Pyramid staff member immediately.
Smoking Policy
In compliance with Memphis City Ordinance # 20-25, The Pyramid is a smoke-free building. Anyone observed smoking
inside the facility will be asked to extinguish the item immediately. Any person who refuses to comply with the policy will
be subject to ejection from the Pyramid. Patrons are allowed to exit the arena to permitted smoking areas at Gates 2 and
3, as established by The Pyramid. A similar outside smoking area is available outside the building adjacent to the
Riverside Club.
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Tickets Sales at the Arena during Grizzlies’ Games
Future Grizzlies’ game tickets may be purchased during Grizzlies’ games at the South Lobby main box office or the Guest
Services Desk at Gate 1. Take the south side elevators to the lobby level. The box office is open before the game, at half
time and for thirty (30) minutes following the game’s conclusion Individual game tickets may be purchased, at
Ticketmaster Ticket Centers in Tennessee, Arkansas, and Mississippi. For a complete and up-to-date list of Ticket
Centers, please call Ticketmaster at 901-525-1515.
Individual game tickets may also be purchased at the Pyramid Ticket Office or over the phone by calling Ticketmaster at
1-800-4NBATIX.
For 20 or more tickets, please call the Grizzlies’ Group Sales department at 1-901-888-HOOP.
Visit the Grizzlies website at grizzlies.com to purchase tickets online.
Five hundred (500) day of game tickets priced at $5.00 each will be sold at the Pyramid at 12 noon on every game day.
Fans wishing to purchase these tickets should go to the South exterior Box Office, on the Mezzanine Level.
Tiger Club
The Tiger Club is located on the South side of the Mezzanine level and is used for special events and group functions.
Water Fountains
Water Fountains are located on the Plaza level outside sections 126-127 and 141-142. Water fountains are also located
on the Mezzanine level in the Gallery of Stars, Riverside Club, and near the elevators outside of Will Call. Water
fountains may be located on the arena floor level in Vomitories 1 and 3.
Will Call
Customers who purchased tickets for pick up at Will Call, , may do so at the windows outside the main ticket office, south
side mezzanine level.
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