Member Matters
Volume 4 Issue 4
June 2012
Inside this issue:
Marge Andrew
Retires
Pg
1
Karen Mask
taking on
lending duties
Cheque Image
Options
A Note From the
CEO
Michelle Daling
Departs
Introducing New
Members of the
PCCU Team
Pg
2
Marg Andrew Retires After 31 Years
Retiring in 2012, Marg Andrew has literally spent a
lifetime serving our members as a Loan Officer.
Helping our members with their financial needs has
always been her top priority. Her dedication and
commitment to member service will leave a legacy
for those that follow. Marg will be missed by all. We wish her all
the best as she enjoys her retirement. Marg will be leaving in
June. We will have a large card available for members to write in
their good wishes. Please come by and enjoy some cake with us on
her final day, June 29th and help us wish her well.
Karen Mask will have big shoes to fill as she takes over when Marg
leaves the credit union in June. Members will recognize Karen as
the familiar face at the front desk as she served as the Secretary
for many years. Karen has been working in a new capacity in the
past 2 years, as Financial Services Officer. She has been working
with Marg to assist members with their loan requests. Karen has
also been taking credit union lending courses to ensure she has all
of the tools needed to assist members with your loan requests.
Options for Cheque Images
A few of our members have expressed concerns about not getting copies of all of the
cheque images with your statements. All of the cheque images can be viewed and printed
at no charge from our online banking system. If you do not have access to online banking,
we would happy to set you up and there is no fee to use it. If you do not wish to access our
online banking system, then your cheque images are kept stored on a secure site managed
by our Central credit union. If a member needs a copy of a cheque image to prove payment
we can request a copy from our secure Central credit union site. We can order up to 2 copies per member per month without a fee. Another alternative for some of our business
members who may not want to use online banking is to allow your bookkeeper or accountant online access. We can restrict the access to viewing only so no posting can occur on
your account. If you wish to arrange this, the credit union has an authorization form that
you can sign and we will do the rest. Please contact us at 705-748-4481 and will be happy
to assist you to make this transition as easy as possible.
Page 2
Member Matters
From the Desk of the CEO
People Changes, Challenges and Opportunities
There have been many changes in the past three years since Mr Butterworth retired. John Potts, Credit Manager reached retirement age 1 year later. PCCU has
enjoyed the luxury of having long serving staff members, but many have, or will
be reaching retirement age within the next few years. Those who have already
reached retirement age include Gail Trotter in 2011 and Marg Andrew in 2012. Although still
working on a part time basis, we only see Diane Dodd during the summer, as she has joined the
ranks of the snowbirds who visit warmer climates in the winter months. Our challenge and opportunity will continue to be hiring the right people, who will understand our members’ needs
and have the technical skills to effectively and efficiently provide the service our members expect. We were very fortunate to have hired Margaret Williams as our new Manager of Lending in 2010, who came to us with years of credit union experience. I believe we have been successful in the past 12 months by adding Courtney Sandford to our ranks, along with two more
recent employees, Gemma Edwin and Hilary Bakker. We will be introducing the newer members
of our team in this issue of the newsletter to help you get to know them better. We also say
goodbye to Michelle Daling, whom we will miss. My commitment to you, our members, is to
make sure we hire the right people with the skills and demeanor that will support member
service, our values, and our mission to be a strong progressive credit union, providing for its
members excellent financial services in keeping with the principles and values of the
Co-operative Movement. To ensure the financial health of our members, through wise savings,
borrowing, investing and providing security of their assets.
Michelle Daling is leaving
the credit union to spend
more time with her family.
We are very sorry to see her
go. She has been a positive
ray of sunshine and a helpful dedicated employee.
She says she is keeping all her business with
the credit union and will be in often to visit.
Best wishes from all of us Michelle!
Gemma Edwin is a fourth year
student at Trent University.
She is in the process of completing her degree in Business
Administration. While in school
she served as the receptionist
and secretary for the Trent
Central Student Association. She is originally
from St Lucia and is planning to make a career
at the credit union. She wants to make Canada and Peterborough her new home.
Courtney Sandford started with
PCCU in early 2011 as a part
time teller, having recently
graduated from Fleming College. She came to us through a
government sponsored apprenticeship program that provided
partial compensation for her
job. Although a little shy at first, Courtney has
blossomed into a confident, capable member
of the PCCU team who is willing to learn new
things and help our members wherever she
can. In her spare time, she enjoys going to
movies and playing video games with her
friends.
Hilary Bakker is our newest
team member. Most recently
she worked as a customer
service representative at
Titles Bookstore. Prior to
that, she had direct experience working at another
local credit union. She holds an Honours
BA Degree in Mathematics and Spanish
from Trent University. She has also
worked as a Math and English tutor.