Quality Event Flow Chart
Quality Event
Phoned to Risk
Management
Ask caller
to submit
EVR
Area
Manager
Follow-Up
Risk
reduction
plan
Patient
Safety Event
Report Filed
Refer to
QMS
Yes
Preliminary
QMS Review
No
Potential risk
Liability
issue?
Refer to Risk
Management
Involved
Individuals
present at IRC
Action Plan
Developed
No
Potential or
actual harm &
process Issue?
Yes
Further
Investigation
Data
Tracking for
Trends
IRC
Assessment
No
Root Cause or
Causal Analysis
Necessary?
Yes
Cause Map
Completed
with Action
Plan
developed
Data Tracking
and Evaluation
of Action Plan
Implemented
END