Locate Request Information
NOTE: DO NOT USE any apostrophes ( ‘ )or quotation marks ( “) in Web Ticket Entry.
Doing so may hamper the transmission of tickets to the utilities and locators.
Limit per Ticket

Locates for Specific Addresses or Lots:
NOTE: These types of locate requests would be entered as a “Street/Address” ticket and the Address
field would be left blank. All addresses or lots must be listed individually on the ticket in the Locate
field.
Up to five address or lots can be placed on one ticket as long as:
1. All addresses/lots are on the same street
2. All addresses/lots are on the same side of the street
3. All Addresses/lots are consecutive (physically side by side)
4. Marking instructions are the same for all addresses/lots
5. All addresses are within the road limitations:
*1,500 feet inside the city limits and within subdivisions (whether inside or outside
city limits)
* A half (1/2) mile, which is 2,640 feet, outside the city limits and outside of subdivisions
6. If you need to bore to the other side of the road while excavating on an entire
property for an address/lot, this address/lot should not be included in a multiple
property request.
7. You may request locates for up to five apartment buildings or condominiums per
ticket as long as the length of the property does not exceed the 1,500 feet allowed. If you are
unsure of the road frontage; please limit the number of buildings to three per ticket.
Examples:
I. This is for the following addresses 101-103-105-107 and 109 Danbury Street – Locate the entire
rear of the properties
II. This is for the following lots 23-24-25-26 and 27 on Apple Street - Locate the entire properties
NOTE: If you have multiple lots and you come to a cross street or intersecting road, you will need to
start a new request (even if you have not reached the five lot limit).
Tickets cannot cross over a street or alley.
NOTE: Rural Route numbers do not go in the Address field; they should be entered in the Locate
field. Add the resident name if known. Make sure to have driving instructions from an intersection to
the property in the Locate field.
Wrong: Locate the north side of the property at 301 and 303 and the south side of 305 and 307
Taylor Street
Examples of up to five addresses or lots on one ticket:
I. All mobile homes share the address of 1102 S Franklin Rd:
This is Country Woods Estates Mobile Home Park – Lots 1 – 2 – 3 – 4 and 5 - Locate the entire
lots
II. This is for the following addresses - 1576 – 1578 – 1580 – 1582 and 1584 Chase Blvd – Locate
the entire rear of the properties
III. This is Winchester Village Apartments – Locate the front of buildings 2108 – 2110 and 2112
Winchester Dr

Road Frontage Locates:
When digging in an easement or right-of-way, you must use road frontage rules.
NOTE: These types of locate requests would be entered as a “Street/Address” ticket and the Address
field would be left blank.
NOTE: When requesting a road frontage ticket you must have very clear locate instructions stating
where the locate begins, what direction you are going, how far it is, and on which side of the road. If
you need a specific depth off the road into a field, you will need to state that information as well with
the appropriate dimensions.
1. Within City Limits/Subdivisions: A request may have up to 1,500 linear feet (per side of the road)
or 750 feet on both sides of the road on one ticket as long as it stays on the same street/road. You may
not turn a corner. If you need a 1,500 foot distance along both sides of a road running north-south, it
would be 1 ticket for the 1,500 feet on the east side of the road and a 2nd ticket for the same area on
the west side of the road. This will result in 2 tickets for 1,500 feet of road frontage.
Example:
Both sides of N East St between Ohio St and E Michigan St inside city limits – 1,500 feet
2. Outside City Limits: A request may have up to a half (1/2) mile, which is 2,640 linear feet, (per
side of the road) or a quarter (1/4) mile, which is 1,320 feet, on both sides of the road on one ticket as
long as it stays on the same street/road. You may not turn a corner.
If the caller needs a half (1/2) mile along both sides of a road running east-west, it would be 1 ticket
for the half (1/2) mile on the north side of the road and a 2nd ticket for that same area on the south side
of the road. This will result in 2 tickets for the same half (1/2) mile of road frontage. You may also
request both sides of the road for a quarter (1/4) mile on 2 tickets.
Example:
Both sides of W 500 N from N 200 W heading east for a ½ mile outside city limits
NOTE: A ticket is limited to either 1,500 linear feet (inside city limits and subdivisions) or a ½ mile,
which is 2,640 linear feet, (outside city limits) when placing street signs and/or utility poles. It should
state on the ticket how many signs/poles in the area and the said sign/poles should be properly marked.

Corner Properties/Large Properties:
A locate request must be for a single street/road (by name) and cannot turn a corner. If you need an
entire property marked (whether it has an address or not) that is touching two different roads and you
need the intersecting road located, you must submit two separate tickets. If the property is bordered by
four roads and you need all four roads or right-of-ways located, then you will need to submit four
tickets. Any work being done on the Near Street requires a second ticket.
1. Properties with an Address: The first ticket for the entire property would use the property
address. Each ticket following would be a road frontage ticket starting from an intersection.
Example:
6948 N Westfield Blvd on the corner of Page Blvd
Ticket 1: Locate the entire property
Ticket 2: From the above intersection – locate both sides of the road heading east for approx 155 feet
for the entire length of 6948 N Westfield Blvd
2. Properties without an Address: Both tickets would be a road frontage ticket starting from an
intersection and stating a depth off the road.
Example:
Empty corner field in the country
Ticket 1: From the above intersection – locate the west side of the road heading north for 1500 feet
extending west into the field for 1000 feet for the entire distance
Ticket 2: From the above intersection – locate the north side of the road heading west for 1000 feet
extending north into the field for 1500 feet for the entire distance

Divided Highways/ Divided Roads:
When working on a divided highway, each set of lanes would be considered a separate road. If you
need a 1,500 foot distance on both sides of both sets of north and south bound lanes in city limits, this
would be separated into 4 tickets. One for the east side of the northbound lanes for 1,500 feet, one for
the west side of the northbound lanes for 1,500 feet, one for the east side of the southbound lanes for
1,500 feet and one for the west side of the southbound lanes for 1,500 feet. Outside the city limits the
2,500 foot limitation would be in place following the same guidelines.
Example:
Both sides of both I 65 lanes heading north from Raymond St for 1,500 feet inside city limits

Easements:
When locating easements that are not along a road, the footage rules also apply. When digging in a
rear easement between houses on two different streets you will only need to enter a request for one of
the houses stating to locate the rear easement. If you are working on a cul de sac in the easement, you
will need to enter the ticket according to the footage requirements OR the five address rule: both ways
will be accepted.
NOTE: While digging in the same continuous easement you can go from the starting point at one
address to the ending point at another without listing each individual address/lot in between.
NOTE: For multiple addresses, if you are not working in easements on the same sides of the property
on all five addresses/lots, it will need to be submitted on separate tickets. You will need to start a new
ticket at each cross street or intersection even if you have not reached the maximum footage allowed.
NOTE: This would be entered as a “Street/Address” ticket leaving the Address field blank but still
entering the road they are working on/along in the Street Name field and the nearest intersecting road
listed second. In the Locate field, you will need to give the locate instructions.
Examples:
The rear easement behind multiple addresses – this does not cover any private property

Alleys:
If you are locating in an alley, you need to list the road that it is considered to be off of first, with the
nearest intersecting street listed second. In the locate instructions give the information as to where the
alley is in relation to the stated intersection, the point at which they are starting, what direction they
are heading and the total distance. This must follow the same road frontage guidelines as stated prior.
Example:
Entire alley east of S Shelby St between Spann Ave and Fletcher Ave

Intersections:
When requesting an “Intersection” ticket, it means the excavation is at or between the four corners of
the intersection, and you are staying within a 200 or 300 foot confine of the intersection (depending on
if you are inside city limits/subdivisions or outside city limits.)
NOTE: You must request a specific radius of the entire intersection OR a specific radius around a
corner.
NOTE: The “Intersection” selection is not to be used if the dig site is starting at the intersection and
then heading down the road for 1,500 feet, or if it is starting at a point that is away from the
intersection. All road frontage tickets would fall under the “Street/Address” selection as this covers
both working along a street/road OR at a specific address. Choosing “Intersection” will automatically
map a 200 foot dig site at the intersection.
1. Inside City Limits or Subdivisions: The maximum that can be requested at an intersection is a
200 foot radius.
2. Outside City Limits: The maximum that can be requested at an intersection is a 300 foot radius.
Examples:
I.
Locate the entire intersection with a 200 foot radius
II.
Locate the northeast corner of the intersection with a 30 foot radius around the white flag

Railroad Tracks/Rivers/Ditches/Creeks, etc:
Anything of this nature is bound by road frontage rules. The difference is that you do not have to have
a ticket for each side. You may request both sides of one of the above mentioned areas for 1,500
linear feet in city limits/subdivisions or ½ mile outside of city limits. Make sure to still include
directions from a starting intersection.
Example:
2,500 feet along both sides of Roberts Ditch outside city limits

We do not take tickets for inside or beneath buildings (in crawl spaces).

The following will not be accepted (No exceptions will be made):
* See crew on site for details
* Please respond A.S.A.P.
* This is a Short Notice
* Call to arrange a meeting on site * Locate entire subdivision/city block
* This is the Second Notice
or Joint Meet Request
(a “blanket” locate request is not valid)

Long Term or Long Distance Projects
If you are working on a large project that could take over 2 weeks or even months to complete, you should
submit locates no more than a week in advance of when you will be doing the work. For example; you have
a total of 50 jobs to do but your crew can only do 15 jobs in 2 weeks. Enter only 15 tickets to start with and
create new requests to replace completed tickets when they are needed.
Example: You are working on a 10 mile highway project and you have projected that you will advance 1
mile per week for the first 10 weeks. You would not submit tickets for the entire 10 miles at the beginning
of the project; doing so creates unnecessary “Remarks” and “Job Extensions” and places a burden on
Indiana 811 Members and their locators. A week before the project starts you would request locates for only
the first 1 mile stretch of the highway were the work will begin. When you are a week away from starting
the next stretch, you would submit locate requests for that area, and so on. This rule applies not only to road
projects, but apartment complexes, subdivisions, etc.
If you have a ticket that is about to expire, and you have not started excavation (and/or do not plan on
starting work in the near future), please wait until a week before you are ready to start, before resubmitting a
new ticket. Following this procedure will help eliminate unnecessary Remarks and Job Extensions.

Mapping a Street/Address Ticket when there is no address to enter:
When the map screen comes up, it should give you the entire road that you are working on as the dig site. If
it does not have the road at all, or if it cannot find the road that you have entered, it will select the entire
township as your dig site. In either case you will need to map these tickets manually and make the area
smaller.
1) The easiest way to get to the intersection that you are starting at is to click on the Search Tool
on the
tool bar above the map.
2) When this search box opens, select the tab for “Intersection.” This will then show the primary road
information already filled in.
3) Click on the “Search” button to the right of the road information and it will give you a list of all the roads
that intersect with the primary road throughout the township. Scroll until you find the correct one.
4) Next, click on the correct one within the list and it will appear to be highlighted in blue.
5) Select “Add to map” and it will take you directly to the intersection and put a pink dot on it to show that this
is what you selected. It will not close the search box, this must be done manually.
6) Once there, you will need to map the ticket according to the instructions that you gave on Step 3 in the
Locate Where field. Make sure that once you have drawn the correct area, you save it by selecting the Save
Tool .
Attention:
If you are contacted by someone who is NOT an employee of Indiana 811 who tells you that your locate request
is not correct and must be resubmitted, please get their name and phone number. Then please call Indiana 811
with the information and ask to speak with one of the following individuals to report this matter:
Heidi Thompson – Web Trainer
[email protected]
Ph: 317-893-1420
Kristin Swank – Web Trainer
[email protected]
Ph: 317-893-1438
Connie Geiger
Director of Operations
Ph. 317-893-1403
If you need immediate assistance during our non-business hours please call the Support Desk at 317-893-1416.
Final Note:
Please keep your user name and password to the website to yourself. We do not allow sharing of accounts. The
only person authorized to enter tickets on your account is you. If it is determined that someone other than you
has been using your account, your account may be shut off without warning. Remember, what you are
creating is a legal document and your name is on each ticket that is entered, thus each ticket is ultimately your
responsibility.
Street and Road Abbreviations
The program accepts the following examples when the street name is an interstate, county road,
state road or United States highway:
Example: Interstate: Enter “I” applicable # (I 65).
Example: County Road: Enter “CO RT” applicable # (CO RT 100).
Example: State Road: Enter “IN RT” applicable # (IN RT 5).
Example: United States Highway: Enter “US RT” applicable # (US RT 40).
Note: If you have a Directional Prefix and/or Directional Suffix enter them in the
corresponding fields. DO NOT use a period in this field. If you are digging on a county road
that has BOTH a prefix AND a suffix, you will list only the county road number.
The Type field further identifies your street name by the type of roadway (e.g. Road, Avenue,
Boulevard, Court, etc.). DO NOT use a period in this field.
Use the following abbreviations for the street type:
Avenue…………………………….……………..Ave
Circle…………………………………..………….Cir
Cove……………………………………………….
Cv
Crossing……………………………….………….Xing
Hill…………………………..………………….. Hl
Lake……………………………………………….Lk
Lane……………………………………….......... Ln
Parkway………………………………………… Pkwy
Place…………………………………………… Plc
Ridge……………………………………………. Rdg
Route……………………………………………. Rt
Terrace……………………………………………Ter
Boulevard……………………………………….Blvd
Court……………….……………………………Ct
Crest…..…………….………………….……….Crst
Drive…………………………………………….Dr
Hollow………………………………………….Holw
Landing……………………………………….. Lndg
Manor………………………………………….. Mnr
Passage……………………………………....... Psge
Point…………………………………………... Pt
Road.....................................................................Rd
Street....................................................................St
Trail.......................................................................Trl
These types are not abbreviated:
Pass………………………………………..…….. Pass
Run……………………………………….……… Run
Pike……….………………………………….... Pike
Way………….…………………………………Way
DO NOT USE ANY PUNCUATION