A Guide to Fixed Interest Contents Fixed Interest Securities 1 Other Corporate Instruments 2 Funds – Portfolio Investment Entities 3 Primary and Secondary Markets 3 What are the Risks? 3 Credit Ratings 3 Rating Definitions 4 How Fixed Interest is Priced 4 Taxation 5 Common Fixed Interest Terminology 5 Who are we? 6 What is Fixed Interest? Since the deregulation of New Zealand’s financial markets in the mid-1980’s, the domestic fixed income market has developed steadily, and now provides retail investors with a wide range of opportunities to invest in fixed interest products well beyond bank term deposits and savings accounts. Fixed interest investments offer a range of products that are intended to provide investors with regular payments of interest and capital repaid on maturity. Fixed interest securities (often described as ‘bonds’) are typically issued by government, local authorities and companies (including banks). They are debt obligations and offer issuers an alternative source of funding away from banks. The securities represent a contractual claim on the issuer (the borrower) to make specified payments such as periodic interest payments and principal repayments over a defined period. This highlights the key difference between fixed interest securities and equities. When you buy a share in a company (equity) you become a partowner of that company’s assets and profits. However, when you buy a company’s bonds, you have become a lender to that entity and can expect to receive contracted payments of interest and a return of capital at maturity. If a company goes into liquidation, the holders of fixed interest securities will have a prior ranking claim over equity investors. 2 Guide to Fixed Interest – 03/15 Fixed interest securities tend to have similar characteristics. • Regular and known cash flows through the payment of interest (or dividends) on defined dates. • Return of capital or par value at maturity. (This is not always a fixed date as many bonds have optional redemption payments, and some securities have no maturity date i.e. are perpetual.) • Securities are usually issued with a face value of $1.00. Existing fixed interest securities can be bought and sold in the secondary market. This provides investors with liquidity and the ability to restructure portfolios in line with changing preferences for risk and return. This trading may be available through the New Zealand Exchange (NZX), or through the “over-the-counter” (OTC) market. The OTC market includes trading by the banks, institutional investors and other non-NZX participants. Fixed Interest securities which cannot be traded are bank term deposits and Government issued Kiwibonds. However, in certain circumstances with the consent of the Issuer and usually with a penalty fee, they may be repaid ahead of the due date. Fixed Interest Securities While bank term deposits are the most familiar fixed interest security, there are a number of other options worthy of consideration in this asset class. These include senior ranking instruments such as: • Government Bonds • Local Authority Stock or Bonds • Corporate Bonds Other Corporate Debt Instruments, typically subordinated, are also available. Common types are: • Reset and Step-up Securities • Capital Notes • Capital Bonds • Redeemable Preference Shares • Perpetual Preference Shares You can also invest in fixed interest through a fund, such as a PIE (Portfolio Investment Entity). Term deposits are typically issued by registered banks. The investment amount, term and maturity date, interest rate and payment frequency are agreed when the deposit is made. Most investors seek terms of one year or less. Secondary Market: While term deposits are nonnegotiable, early repayment may be available under certain conditions, with consent of the issuer. Some banks require 31 days notice for early redemption. If the bank agrees to break the term deposit, there may be penalties in the form of a reduced interest rate on the funds you are withdrawing. NZ Government Bonds (NZGB) are issued by the Crown. They are tendered initially in the primary market to registered tender counterparties who purchase in wholesale size parcels (minimum $1 million). Retail parcels can then be made available in the secondary market by these parties, generally banks and other financial institutions. The Crown is considered the most credit-worthy entity in New Zealand as it can meet its obligations through its ability to raise revenue from taxation. Thus, interest rates on all securities issued by the Crown are lower than those of similar securities issued by non-Government domestic entities, such as companies and banks. Secondary Market: Negotiability is excellent with a high level of liquidity. NZ Government Inflation Index Bonds are government bonds that provide investors the opportunity to obtain some protection against inflation. The capital value is adjusted in line with movements in inflation, as measured by the Consumer Price Index (CPI). The bonds have a fixed quarterly coupon payable on the principal and indexed component. Resident withholding tax is deducted from interest payments and on the increase in the inflationindexed component. There are currently four tranches of inflation indexed bonds on issue. Kiwi Bonds are issued by the New Zealand Government to provide individual retail investors with an investment in government debt in a form similar to a term deposit. A range of terms are available up to a maximum of four years. The interest rates on Kiwi Bonds are set at a margin below the rates on Government Bonds with a similar maturity date. Kiwi Bond investments are made by completing an application form. The minimum investment is $1,000 and maximum is $500,000. There are no fees or brokerage payable by investors. Secondary Market: There is no secondary market and these securities are usually held until maturity. Early repayment can be arranged in certain circumstances with the Reserve Bank registry, in which case there will be a penalty interest rate adjustment made. Local Authority Bonds The NZ Local Government Funding Agency (LGFA) was established in late 2011 and is a Council Controlled Organisation. It is owned by the Crown and 30 local authorities and its primary purpose is to provide funding to local authorities. These are the most readily available securities offering local authority exposure. In addition bonds are issued by various local authorities, (i.e. regional councils, city and district councils), to fund their capital expenditure. These bonds are similar to government bonds in that most local authorities are considered to be very credit-worthy because they have the ability to levy rates. Most issues are secured by a rating charge. They offer slightly higher yields than government stock as the underlying risk is with the local authority rather than with central Government. The size of these issues tend to be small which means these securities are less liquid. Secondary Market: Local Authority Stock can be traded on the secondary market, although availability can be limited. LGFA bonds are more liquid, available in small parcels and trade at a margin above NZGB. Corporate Bonds Bonds are issued by companies as a means of raising money and are used to diversify from bank borrowings and to lengthen duration of funding. There are a range of maturities available, from less than one year to over 10 years. Terms and conditions, including the interest coupon and payment frequency, are specified when the bond is issued in the primary market. In New Zealand the majority of retail bonds are fixed rate with coupons paid either semi-annually or quarterly. Corporate bonds offer a higher return than government bonds. The difference between the two rates is known as ‘credit spread’. This ‘credit spread’ reflects the increased credit and liquidity risks associated with individual corporate securities. In many cases the issuer and/or the debt issue is assigned a credit rating from an independent rating agency (usually Standard & Poor’s, see later section on credit ratings). Retail investors may have the opportunity of investing in corporate bonds when the offers are brought to the primary market. Secondary Market: Very good liquidity. 1 Corporate bonds ranking ahead of any subordinated debt tend to be generically described as senior. • Senior Bonds: These can be either secured, providing the bondholder with a legal claim on specified assets of the issuer in the event of a default, or unsecured and unsubordinated. The latter is the most common structure for bond issuance and relies on creditworthiness and reputation of the issuer rather than any specific secured assets to pay the interest and principal. If a company goes into liquidation, senior and unsubordinated debt holders are paid before subordinated debt holders or shareholders. Senior Bonds rank above all other debt for payment of both interest coupons and principal other than indebtedness preferred by law. At maturity the principal is redeemed to the holder in cash. Secondary Market: Trading varies according to the credit rating of the bonds and liquidity but usually is good. Other Corporate Instruments There are a range of other corporate issued fixed income securities available. These are generally subordinated and can allow the issuer more flexibility regarding interest/ dividend repayments and have differing redemption options. Subordinated debt ranks below Senior Bonds. This can have a significant impact on their liquidity in the secondary market. Reset and Step-up Securities are typically issued with a fixed coupon rate which is payable until a specified date. On this date, in accordance with the terms of the security, the interest rate may reset at a previously agreed margin over a benchmark rate, or the issuer may undertake a remarketing or election process in which new terms and conditions may be offered. Each security will have the options and processes at the reset/step up date specified in its offer documentation. In addition to new terms and conditions being offered, the issuer may also have the option to redeem to the holder in cash, or arrange for a resale facility. Step-up securities have the original margin increased by a specified amount, often 0.25% to 1.00%, at a specified reset usually in 5 or 10 years. The step-up date coincides with an optional call by the issuer. Secondary Market: Ease of trading varies according to the amount on issue and the credit rating of the bond. Liquidity is less for unrated and non-investment grade securities (i.e. credit rating of BB+ or lower). Capital Notes are unsecured and subordinated to all other debt obligations of the issuer. Rather than a maturity date, capital notes have an ‘election date’ at which time the issuer may offer new terms and conditions. Noteholders may elect either to accept the new terms and conditions or to convert the notes into ordinary shares of the issuer. In any event the issuer retains the right to redeem the capital notes for cash on the election date. Holders do not have the right to request repayment. 2 Guide to Fixed Interest – 03/15 Secondary Market: Trading is sensitive to supply and demand from investors. There may be delays experienced from when an order is placed and then executed. Capital Bonds are similar to capital notes in that they are subordinated to other debt obligations, and at the ‘reset date’ the issuer can offer new terms and conditions or redeem the capital bonds. Holders can elect to retain the bonds at the new terms or request the company sell their bonds at the issue price using a resale facility established by the company for that purpose. If the company is unable to sell the bonds through the resale facility then, depending on the terms, the capital bonds may remain outstanding until the next reset date. Holders do not have the right to request repayment. Secondary Market: Liquidity is the same as for capital notes. Redeemable Preference Shares (RPS) are, as their name suggests, an equity investment rather than fixed interest. RPS can have different forms of security although they tend to be subordinated. RPS pay a dividend rather than an interest payment, and holders may receive a combination of cash dividends and imputation credits. The dividend rate usually resets at a specified margin over a benchmark rate. Most resettable RPS enable the issuer to redeem or repurchase the security at each dividend reset date after an initial non-call period. If not redeemed earlier, the issuer is required to redeem for cash on maturity. Secondary Market: Liquidity may be limited by appetite for resettable securities, the holders’ ability to use imputation credits and subordination of the instrument. Perpetual Preference Shares (PPS) and Notes are usually deeply subordinated, ranking behind all debt securities but ahead of ordinary shares of the issuer in the event of a claim on the assets of the company. The PPS are again technically equity investments that pay a dividend and may make distributions to holders which are a combination of cash dividend and imputation credits. The perpetual preference notes pay an interest coupon. The distribution rates are reset at a specified margin over a benchmark rate, typically annually or five-yearly. There is no specified maturity date for perpetual securities. However the issuer has the right to repay on specified dates and in specified circumstances, including a Regulatory Event or a Tax Event. In addition, bank issued Additional Tier 1 capital notes, while perpetual, have a mandatory conversion date when the notes are converted into ordinary shares of the issuer. Notwithstanding this, the ability to exit the investment may be confined to selling on the secondary market. Secondary Market: Trading varies and is dependent on liquidity. Funds – Portfolio Investment Entities Portfolio Investment Entities (PIE’s) came into existence on 1 October 2007. A PIE is a pooled fund (such as a managed fund) that by gaining PIE status obtains the benefit of PIE regime tax rules. Generally they pay tax on investment income based on the Prescribed Investor Rate (PIR) of their investors, rather than at the entity’s tax rate. Natural person and most trustee investors are not required to include the PIE dividends in their income tax return, which may provide tax advantages for investors in the higher tax brackets. These securities can be senior or subordinated. Secondary Market: The PIE Manager provides a market for investors. Primary and Secondary Markets Primary Market: When an offer is made in the primary market the proceeds of the bond sale go to the issuer. When bonds are offered to the public in a retail offer, the purchaser usually completes an application form and buys the bonds at par. The costs of issuing the bonds are met by the issuer. However, increasingly corporates are issuing senior bonds via ‘retailable’ offers whereby the purchase is evidenced from a contract note i.e. in effect a secondary market transaction. Brokerage may be charged if the issuer does not pay distribution costs. Secondary Market: One of the key points of investing in negotiable fixed interest securities is that these can be traded after issuance. The secondary market is much larger than the primary market as each bond can be bought and sold multiple times before maturity. Purchases or sales in the secondary market attract brokerage charges, which are usually based on a percentage of the value of the individual transaction. What are the Risks? Every investment involves risk. Investors need to be aware of the key risks of the investments they choose to invest in. Four key risks involved in fixed interest investments that can impact on the performance and capital value of a fixed interest investment are: Credit Risk: If the issuer of a debt security experiences financial difficulty or defaults on scheduled interest or principal payments, holders may not be paid the promised interest or the full amount of their principal. This is referred to as credit risk. value down so the value of this fixed income stream meets the yield now available in the secondary market. Conversely, when interest rates decrease, the yield on a bond will also fall as the bond’s price increases. Generally, the longer the maturity of a bond, the greater its degree of interest rate risk. Any change in the capital value of a fixed interest investment is only realised if it is sold before maturity, therefore this risk is particularly applicable to holders who may have the need to sell investments prior to their maturity date or for perpetual securities where the only avenue to exit is via the secondary market. Inflation Risk: Because bonds generally have a fixed interest rate, there is a risk that this return may not keep pace with the rising cost of goods and services (inflation) over the period until maturity. Liquidity Risk: Secondary market trading may be affected by a lack of buyers or sellers. The security may not be able to be quickly bought or sold without causing a significant movement in the price. In general terms, the higher the credit worthiness of the debt security, the lower the liquidity risk. Credit Ratings To help investors understand the extent of credit risk associated with different bonds, third-party agencies, such as Standard & Poor’s (S&P’s), assign credit ratings. While each agency has its own methodology, in general the ratings are forward looking opinions about credit risk and the ability and willingness of an issuer to meet its financial obligations in full and on time. Ratings can be assigned to both the issuer and to a specific bond issue. The reason an issue’s credit rating might differ from the issuer credit rating is that individual issues may have additional guarantees, (increasing the rating) or may be subordinated (decreasing the rating as the relative likelihood of default is greater). In general terms, the higher the credit rating, the lower the default risk, and therefore the higher the probability of receiving repayment of capital on maturity, and the promised interest payments at the time they are due. Lower quality bonds generally pay a higher interest rate (due to a higher credit spread) to compensate investors for the greater credit risk. (Refer Table on the next page for S&P’s Ratings definitions.) Interest Rate Risk: For securities that are issued with a fixed rate of interest, their prices fluctuate in response to changes in market interest rates. Generally when interest rates increase, the market value of a bond falls. This is because its yield will rise to meet the market. A rising yield results in a lower value because as a bond’s coupons and maturity value are fixed, the market adjusts the capital 3 Rating Definitions S&P’s credit ratings are forward looking opinions about credit risk. An issuer credit rating is a current assessment of a company’s overall creditworthiness, and ability to pay its financial obligations in full and on time. Ratings are also assigned to individual debt issues by the same issuer. These ratings are based on the likelihood of default, the nature and provisions of the obligations and the protection from the relative position of the obligation in the event of default, or other arrangements affecting the creditors’ rights. Credit ratings of issues are noted on internally produced documents including the summary page available on each security and daily quotation sheets. The ABC’s of rating scales A general summary of the opinions reflected by Standard & Poor’s Ratings Investment Grade Speculative Grade ‘AAA’ Extremely strong capacity to meet financial commitments. Highest rating. ‘AA’ Very strong capacity to meet financial commitments. ‘A’ Strong capacity to meet financial commitments, but somewhat susceptible to adverse economic conditions and changes in circumstances. ‘BBB’ Adequate capacity to meet financial commitments, but more subject to investment adverse economic conditions. ‘BBB-’ Considered lowest investment grade by market participants. ‘BB+’ Considered highest speculative grade by market participants. ‘BB’ Less vulnerable in the near-term but faces major ongoing uncertainties to adverse business, financial and economic conditions. ‘B’ More vulnerable to adverse business, financial and economic conditions but currently has the capacity to meet financial commitments. ‘CCC’ Currently vulnerable and dependent on favourable business, financial and economic conditions to meet financial commitments. ‘CC’ Currently highly vulnerable. ‘C’ Currently highly vunerable obligations and other defined circumstances. ‘D’ Payment default on financial commitments. Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Credit Watch: highlights an emerging situation, which may materially affect the profile of a rated corporation and can be designated as positive, developing or negative. Following a full review the rating may either be affirmed or changed in the direction indicated. Source: Standard & Poor’s (Australia) Pty Limited How Fixed Interest is Priced When an issuer brings a new security to the market the interest coupon is set as an aggregate of either: i) the current market risk free rate (i.e. government bonds with the same time to maturity or to the first reset date) or ii) a bank benchmark which is usually the 90-day Bank Bill Mid-Rate or a Bank Swap Rate with the same time to maturity or to the first reset date; plus an added margin reflecting the credit risk of the security. In the secondary market the yield comprises the appropriate benchmark and the credit margin. There may be further premium added if the security is perceived to be illiquid. 4 Guide to Fixed Interest – 03/15 The Time Value of Money The fundamental concept when pricing fixed interest is that a dollar held today is worth more than a dollar promised at some point in the future, for example, in a year’s time. Bonds, capital notes and securities with similar characteristics are priced by converting all the future coupon (or dividend) payments plus the maturity repayment into a current value as at today – this is the capital value of the bond. For example, a bond that will have a value of $100 in a years time and pays annual interest of 5% will be worth $95 today. This concept flows through into the pricing of most bonds which tend to be yield-traded. (Refer Common Fixed Interest Terminology on the next page). However, some securities are price-traded usually because they have uncertain or unknown cash flows, such as for floating rate notes, or an unknown redemption date. Taxation Craigs Investment Partners does not provide tax advice. We provide general tax information from an investment perspective only. We recommend clients seek specialist advice from their usual taxation professional. The comments here are general in nature. Fixed interest is taxed under the Financial Arrangement (FA) Rules which state that any return from a fixed income investment is taxable. That includes interest paid, capital gains on bonds and currency gains on foreign cash and fixed income. Resident withholding tax is deducted at source from coupon payments unless the investor has a certificate of exemption, in which case interest is paid without deduction. The accrual rules apply to larger portfolios ($1m, or income of $100,000) and all family trusts. Investors who fall under the accrual rules must pay tax each year on accrued interest and capital gains. Cash basis investors only pay tax when interest is received and gains are realised. Both accrual and cash-basis investors must do a ‘wash-up’ (base price adjustment) in the year the security is sold or matures. Common Fixed Interest Terminology Accrued Interest: Interest earned from the last interest payment to the settlement date, but not due and payable until the next coupon payment date. Bank Swap Rate: An interest rate swap is a contractual agreement between two parties to exchange two different types of interest payments (i.e. floating versus fixed rates) for a set amount of time. New Zealand benchmark interest rate swap rates are set by the major banks and determined by the rates on New Zealand Government bonds, together with changes in demand for paying or receiving fixed interest rates. Bond: A written contract by an issuer to pay to the lender a fixed principal amount on a stated future date, and a series of interest payments on the principal amount until that payment date. Dividend: Any dividend payable on the shares from time to time. Such dividends may consist of a combination of cash payments and imputation credits. Maturity Date: The date on which the principal or par value of a debt security becomes due and payable in full to the holder. Present Value: The current worth of the future cash flows (coupon payments and payment of principal amount at maturity) as at the settlement date. Price: The value of the bond on the settlement date. There is a standard bond pricing formula for yield-traded securities. The formula gives the present market value of a series of future cash flows, with coupon interest payments, principal at maturity and accrued interest part of the price. Reset and perpetual securities trade on a price and there is no ‘yield’ formula generally used in the market. Part of the difficulty is that the cash flows are uncertain, if the interest rate/dividend rate is reset during the life of the investment and any principal repayment date may be unknown. Primary Market: The market in which new issues are initially distributed. Principal (face, or par value): The amount the bondholder receives on maturity (and generally the amount paid in a primary offer). Risk Free Rate: The interest rate that reflects no added premium for credit, liquidity or business risk. In New Zealand, government bonds are usually used as a proxy for a risk free rate because the Government has the ability to raise funds through taxes to meet its funding obligations. Secondary Market: The market in which existing securities are traded after issue date. Settlement Date: The date on which a trade is settled. Once a trade has been transacted, a contract note is sent out to the seller and the purchaser. This advises the settlement date, which is usually three days from the trade date and is when the consideration (money paid for the bond) and ownership of the security will change hands. This date is also used to calculate the accrued interest portion of the bond price. Yield: The effective annual rate of return from a bond expressed as a percentage. Not to be confused with the coupon rate as the two will differ in the secondary market. Interest Coupon: The annual rate of interest that the borrower is obliged to pay to the bondholder. Coupon payments are usually semi-annually or quarterly. Liquidity: The degree of availability of a bond or any other investment on the secondary market and the ease with which they can be bought and sold without unduly influencing the price. 5 Who are we? Craigs Investment Partners Limited is one of New Zealand’s leading investment advisory and sharebroking firms, offering professional investment advice for private investors, along with a broad range of portfolio management, broking services and saving solutions. We have 17 branches throughout New Zealand, over 120 Investment Advisers and over $9.5 billion* in funds under management. We are an accredited NZX Participant Firm and operate under the rules of the NZX. What do we do? at a glance Craigs Investment Partners A leading Investment Advisory and Sharebroking Firm We offer a range of investment services for our clients. Which service is best for you will depend on how actively you want to be involved and how comfortable you are Global Research, Local Market Knowledge with monitoring your portfolio and managing risk. Research-based Investment and Risk Management Strategies Accredited NZX Participant and NZX Trading and Advising Firm National Branch Network Authorised Financial Advisers (AFA) and NZX Qualified Investment Advisers Disclaimer: This Guide is for clients of Craigs Investment Partners Limited resident in New Zealand and is not intended for public circulation or publication or for the use of any third party, without our express prior approval. This Guide is a general overview and while it is based on information from sources which we consider reliable, its accuracy and completeness cannot be guaranteed. We do not accept liability for the results of any actions taken or not taken upon the basis of information in this Guide or for any negligent mis-statements, errors or omissions. Those acting upon information and recommendations do so entirely at their own risk. We have not taken into account the investment objectives, financial situation or particular needs of any particular person. Accordingly, before making any investment decision we recommend professional assistance from a registered investment adviser is sought. *As at January 2015. 6 Guide to Fixed Interest – 03/15 BRANCH DIRECTORY Craigs Investment Partners TAURANGA WELLINGTON HEAD OFFICE – TAURANGA Craigs Investment Partners House Level 11, Craigs Investment Partners House Craigs Investment Partners House 158 Cameron Road 36 Customhouse Quay 158 Cameron Road PO Box 13155, Tauranga 3141 PO Box 10556, Wellington 6143 PO Box 13155, Tauranga 3141 Tel: (07) 577 6049, Fax: (07) 578 8416 Tel: (04) 917 4330, Fax: (04) 917 4350 Email: [email protected] Email: [email protected] Hobson House ROTORUA BLENHEIM 14 Hobson Avenue Level 3, 1109 Fenton Street 52 Scott Street PO Box 841, Kerikeri 0245 PO Box 1148, Rotorua 3040 PO Box 678, Blenheim 7240 Tel: (09) 407 7926, Fax: (09) 407 7429 Tel: (07) 348 1860, Fax: (07) 348 1863 Tel: (03) 577 7410, Fax: (03) 577 7440 Email: [email protected] Email: [email protected] Email: [email protected] GISBORNE CHRISTCHURCH 75 Childers Road Level 3, Craigs Investment Partners House PO Box 153, Gisborne 4040 76 Victoria Street, Central City Tel: (06) 868 1155, Fax: (06) 868 1154 PO Box 90, Christchurch 8140 Email: [email protected] Tel: (03) 379 3433, Fax: (03) 379 5687 KERIKERI WHANGAREI 1 Robert Street PO Box 573, Whangarei 0140 Tel: (09) 438 1988, Fax: (09) 438 5167 Email: [email protected] Email: [email protected] NORTH SHORE Level 3, Takapuna Finance Centre 159 Hurstmere Road PO Box 33352, Takapuna 0740 Tel: (09) 486 6567, Fax: (09) 486 6607 Email: [email protected] AUCKLAND Level 32, Vero Centre 48 Shortland Street PO Box 1196, Auckland 1140 Tel: (09) 919 7400, Fax: (09) 303 2520 NEW PLYMOUTH First Floor, 9 Young Street PO Box 8011, New Plymouth 4342 Tel: (06) 759 0015, Fax: (06) 759 0016 Email: [email protected] WANGANUI DUNEDIN First Floor, Craigs Investment Partners House 330 Moray Place PO Box 5545, Dunedin 9058 Tel: (03) 477 5900, Fax: (03) 477 6743 Email: [email protected] 17 Drews Avenue PO Box 63, Wanganui 4541 Tel: (06) 349 0030, Fax: (06) 348 5523 Email: [email protected] Email: [email protected] PALMERSTON NORTH HAMILTON First Floor Level 4, PwC Centre Corner Broadway Avenue & Vivian Street Cnr Anglsea and Ward Streets PO Box 1543, Palmerston North 4440 PO Box 1282, Hamilton 3240 Tel: (06) 953 3460 Fax: (06) 953 0640 Tel: (07) 838 1818, Fax: (07) 838 0828 Email: [email protected] Email: [email protected] GORE 120 Main Street PO Box 317, Gore 9740 Tel: (03) 208 9310, Fax: (03) 208 4161 Email: [email protected] INVERCARGILL 49 Kelvin Street PO Box 1246, Invercargill 9840 Tel: (03) 214 9939, Fax: (03) 214 9933 Email: [email protected] FREEPHONE: 0800 272 442 WEBSITE: www.craigsip.com Disclosure Statements are available on request and free of charge. 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