NEWS RELEASE
FOR IMMEDIATE RELEASE
Hexagon Safety & Infrastructure Helps North Wales Police Identify Vulnerable Callers
Hexagon solution aids police in satisfying key public and police safety requirements
Swindon, UK, 17 August 2016 – North Wales Police has successfully implemented Hexagon Safety &
Infrastructure’s Known Callers contact management module as part of its Intergraph® Computer-Aided
Dispatch (I/CAD) incident management system. The new module helps North Wales Police satisfy a crucial
requirement of providing the ability to identify repeat and vulnerable callers at the point of contact.
Addressing caller vulnerabilities is a key requirement for North Wales Police and other forces throughout the
UK, a need cited by Her Majesty’s Inspectorate of Constabulary (HMIC), which independently assesses police
forces in England and Wales on how effectively they protect vulnerable people from harm and support victims.
The solution also aids police force safety by automatically alerting operators to any potential risk of
dispatching officers to premises where legally held firearms may be present. The new module builds upon
North Wales Police’s existing I/CAD system from Hexagon, a suite of industry-leading incident management
software that features complete, integrated capabilities for call handling and dispatching, field communications
and more.
The new Hexagon solution improves the collection of information from the caller through a configurable
workflow that supports the principle of “collect once, use many times”. It uses a specialised rules engine that
supports structured dialogue and helps avoid double entry of information. It also automates the search of data
already held by the force, reducing the time spent by the communications operator on basic checking of
intelligence. This consistent approach provides more effective support to those in greatest need of the police’s
protection and support.
Paul Shea, North Wales Police Control Room Manager, said, “Hexagon has provided North Wales Police with
a solution which assists communications operators to identify caller’s vulnerabilities at the point of contact,
while also providing a comprehensive history of calls. Following work by the Hexagon team to meet our
organisations’ specific needs at the point of call, the solution has far exceeded our initial expectations.”
Ian Holmes, Public Safety and Security Sales Manager, Hexagon Safety & Infrastructure, said, “Hexagon is
pleased to assist North Wales Police by improving call-handling performance as identified by HMIC. Building
from our long-term commitment and relationship, we will continue to work in partnership together for a safer
North Wales.”
The global leader in public safety and security solutions, Hexagon Safety & Infrastructure helps protect 1 in 12
people worldwide. By improving the quality, accuracy and availability of critical information, Hexagon’s
integrated solutions increase public safety and security performance and productivity, while reducing the total
cost of ownership for mission-critical IT investments.
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For more information, contact:
Matthias Alisch, +49 228 3915 2424, [email protected]
About Hexagon Safety & Infrastructure
Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and
service providers. A global leader, proven innovator and trusted partner, our software and industry expertise
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News Release
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Hexagon Safety & Infrastructure is part of Hexagon (Nasdaq Stockholm: HEXA B; hexagon.com), a leading
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enterprise applications.
©2016 Intergraph Corporation d/b/a Hexagon Safety & Infrastructure. Hexagon Safety & Infrastructure is part of Hexagon. All rights
reserved. Hexagon Safety & Infrastructure and the Hexagon Safety & Infrastructure logo are trademarks of Hexagon or its subsidiaries in
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