CONNECTING OUR COMMUNITY WITH THE LATEST COMMUNICATIONS TECHNOLOGY
West Central
Calling
Features
User Guide
2
TABLE OF CONTENTS
CALL FORWARDING SERVICES
4
4
4
4
Call Forwarding
Call Forward Busy
Call Forward No Answer
Selective Call Forwarding
CALLER ID SERVICES
5
5
5
5
6
Automatic Callback
Automatic Recall
Call Trace
Caller Id
Caller Id Blocking Options
INCOMING CALL SERVICES
6
6
6
7
7
Smart Screening
Do Not Disturb
Priority Call
Selective Call Rejection
Special Call Acceptance
MESSAGE SERVICES
8
8
Reminder Calls
Voice Mail
TEEN SERVICE
9
Teen Line (Or Distinctive Ring)
MULTI-PARTY CALL SERVICES
10
10
10
Call Waiting
Cancel Call Waiting
Three-Way Calling
OUTGOING CALL SERVICES
10
10
Speed Calling
Mandatory Account Codes
*Not all features are guaranteed to be compatible
with outside exhange numbers such as cell phones
or blocked numbers.
3
CALL FORWARDING SERVICES
CALL FORWARDING
Call Forwarding allows you to redirect
all calls to another telephone number.
To forward calls:
1. Dial *72, then listen for three beeps and a steady dial tone.
2. Dial telephone number to which calls will be forwarded.
3. Listen for two beeps and a discon-
nect; then hang up.
To cancel Call Forwarding:
1. Dial *73, then listen for two beeps, and a disconnect.
2. Hang up.
Notes:
a. Calls forwarded to long distance telephone numbers will be charged to you.
b. An optional short ring or a distinctive
dial tone may be provided as a reminder that Call Forwarding is activated.
CALL FORWARD BUSY
This feature forwards your calls when you
are on the telephone with another call.
To forward calls:
1. Dial *90, then listen for three beeps
and a steady dial tone.
2. Dial telephone number to which calls will be forwarded.
3. Listen for two beeps, and a discon-
nect; then hang up.
To cancel Call Forwarding:
1. Dial *91, then listen for two beeps, and a disconnect.
2. Hang up.
Notes:
Call Waiting supercedes this feature.
If you want this feature activated, you
must first deactivate Call Waiting.
CALL FORWARD NO ANSWER
This feature forwards your calls when
you are unable to answer your phone.
The call is forwarded after a specified
number of rings.
To forward calls:
1. Dial *92, then listen for three beeps
and a steady dial tone.
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2. Dial telephone number to which calls will be forwarded.
3. Listen for two beeps, and a dis-
connect; then hang up.
To cancel Call Forwarding:
1. Dial *93, then listen for two beeps, and a disconnect.
2. Hang up.
SELECTIVE CALL FORWARDING
Selective Call Forwarding allows you to
create a list of phone numbers that are
to be forwarded when they call you.
When you activate this service, and a
call arrives from a phone number that
is on your list, the call is forwarded. All
other calls will ring your phone in the
normal fashion.
To use Selective Call Forwarding:
1. Dial *63.
2. Listen to the voice instructions which will guide you through the steps of how to:
• Turn Selective Call Forwarding on or off.
• Make changes to your Selective Call Forwarding list.
Press If you want to:
- 0 to hear the main instruction menu
- 3 to turn the call service on or off
- # to add a number to the list, then 01 to add the last calling number to the list
- 1 to review the list of numbers, then 07 to delete an individual number from the list
- * to delete an individual number from the list
- 08 to delete all the numbers from the list
- 09 to delete only the anonymous
entries from the list
3. Voice instruction will also guide you through the steps of how to enter, confirm, or change the number to which your calls will be forwarded.
4. Users may dial during announce-
ments for faster service.
CALLER ID SERVICES
AUTOMATIC CALLBACK
Saves time and effort. Automatic Callback will automatically redial the last
outgoing call.
To use Continuous Redial:
To automatically callback the last outgoing call, press *66
To cancel Continuous Redial:
To cancel all outstanding callback attempts, press *86
AUTOMATIC RECALL
Automatic Recall allows you to dial a
code and have a call automatically
returned to the last party who called or
attempted to call you.
To use Automatic Recall:
1. Press *69.
2. Listen for an announcement that will tell you the phone number of the party who last called you.
3. If you wish to return the call, press 1.
4. If you do not wish to return the call, hang up.
To cancel Automatic Recall:
1. Press *89 and listen for tone or announcement.
Notes:
a. There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received.
b. If the number you are trying to reach
is outside the area served by Automatic
Recall, you will hear a recording advis ing you that the call cannot be made.
c. After a call during which you heard a Call Waiting tone, you can use Auto-
eturn a call to the Call Waiting number.
CALL TRACE
Call Trace allows you to automatically
request a trace of an obscene, threatening or harassing call. After receiving
such a call, you simply dial a special
code to have the calling party’s phone
number recorded at WCTA’s office.
To use Call Trace:
1. Hang up after receiving the annoy ing call.
2. Press *57, then listen for tone or announcement.
After requesting a Call Trace, you should
notify the authorities if you want the call
to be investigated further, and they will
contact our business office. Please call
before the end of the next business day.
Notes:
a. It is important that you activate Call Trace immediately after the offending
call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number.
b. If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number.
CALLER ID
Caller ID lets you see the calling party’s
name and phone number before answering a call. A special display device
located on or next to your phone is required to allow you to view the calling
name and number.
To use Caller ID:
1. Wait for the start of the second full
ring of your phone set.
2. The number of the calling party will appear on your display.
3. Calls marked “private” or “anony-
mous” are from callers who have chosen to block delivery of their name and number.
For more information, please refer to
the instructions for your Caller ID display
device.
To block private calls, use Anonymous
Call Rejection, a free service for Caller
ID customers.
1. Simply lift the receiver and dial *77.
2. Anonymous Call Rejection informs callers who have blocked their name and number that the party they are trying to reach does not
accept blocked calls. The blocked 5
CALLER ID SERVICES
caller is informed that they can unblock their call by hanging up,
dialing *82 and redialing the number.
3. To cancel Anonymous Call Rejec tion, lift the receiver and dial *87.
Notes:
Anonymous Call Rejection will not block
unknown, out of the area, or telemarketers. Please see feature Telemarketer
Screening for information on blocking
unsolicited calls.
CALLER ID BLOCKING OPTIONS
There may be occasions when you want
to call without having your name or
number displayed.
Per Call Blocking:
Caller ID Suppress is a per call blocking
feature that blocks your name and number on a per call basis. Simply press *67
before you dial the phone number you
are calling. This is a free feature and is
automatically on your line.
Per Line Blocking:
You must call the office and request this
feature. The line blocking feature will block
your name and number on all calls. It is a free
feature. You may unblock your line on a
per call basis with Calling Identity Delivery.
Simply press *82 before you dial the number and your name and number will display to the Caller ID customer on that call.
INCOMING CALL SERVICES
SMART SCREENING
DO NOT DISTURB
This feature will virtually rid you of unwanted
telemarketing calls including political and
charitable. All telemarketers and blocked
calls will receive a message stating that
you are not receiving calls from telemarketers. All other callers may press 1
to complete the call.
Do Not Disturb allows you to block your
line temporarily to prevent incoming calls.
Outgoing calls can still be made as normal,
but incoming calls are not connected;
instead, the caller hears an announcement that the subscriber is not currently
accepting calls.
To customize Smart Screening:
Dial (Your prefix)-STOP from your home
phone. (Your prefix is the first 3 digits
of your phone number after the area
code.)
To activate Do Not Disturb:
1. Dial *78, then listen for voice confirmation.
2. Hang up.
Then follow the prompts:
Press 0
Press 1
Press 2
Press 3
Press 4
Press 6
Press 7
Press 8
Press 9
Press *
6
To add the last caller to your blocked list.
To add a number to your blocked list.
To remove a number from your blocked list.
To remove all numbers from your blocked list.
To add a number to your known list.
To turn the entire service ON.
To turn the entire service OFF.
To block calls from private callers.
To allow calls from private callers.
To repeat menu options.
To cancel Do Not Disturb:
1. Dial *79, then listen for voice confirmation.
2. Hang up.
PRIORITY CALL
Priority Call allows you to program your
telephone line to ring with a special ringing pattern whenever you are called
from a select list of phone numbers. Your
phone will ring with a normal ringing
pattern for all other calling numbers. If
you also have Call Waiting, you will hear
a distinctive Call Waiting tone whenever
someone on your list calls you while you
are on the phone.
INCOMING CALL SERVICES
To use Priority Call:
1. Dial *61.
2. Listen to the voice instructions which will guide you through the steps of how to:
• Turn Priority Call on or off.
• Make changes to your Priority Call list.
Press if you want to:
- 0 to repeat the instructions.
- 1 to review the numbers on your Priority Call list.
- 3 to turn Priority Call on/off.
- # to add a number to your Priority Call list.
- * to delete a number from your Priority Call list.
- 08 to delete all numbers from your Priority Call list.
Notes:
a. When called from any number on your list a short-long-short ringing pattern or tone will be heard.
b. When called from any other number a normal ringing or tone will be heard.
SELECTIVE CALL REJECTION
Selective Call Rejection allows you to
create a list of phone numbers from which
you do not wish to receive calls. Calls from
phone numbers on your list are sent to an
announcement that informs the caller
that you are not receiving calls at this time.
To use Selective Call Rejection:
1. Dial *60.
2. Listen to the voice instructions which will guide you through the steps of how to:
• Turn Selective Call Rejection on or off.
• Make changes to your Selective
Call Rejection list.
Press if you want to:
- 0 to repeat the instructions.
- 1to review the numbers on your Selective Call Rejection list.
- 3to turn Selective Call Rejection on/off.
- #to add a number to your Selec tive Call Rejection list.
- * to delete a number from your Selective Call Rejection list.
- 08 to delete all numbers from your Selective Call Rejection list.
3. After receiving an annoying call, you may wish to prevent that per son from calling you in the future. Selective Call Rejection’s voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party’s number):
• Hang up, then lift the receiver and listen for dial tone.
• Press *60 and listen for instructions.
• Press #01#.
Notes:
If a number that is on your Selective Call
Rejection list is also put on any of your
other lists (for example, Priority Call), Selective Call Rejection will override the other
services for that phone number.
SPECIAL CALL ACCEPTANCE
Special Call Acceptance allows you to
screen incoming calls by creating a list
of phone numbers from which you are
willing to accept calls. Calls from phone
numbers not on your list are sent to an
announcement that informs the caller
that you are not receiving calls at this time.
To use Special Call Acceptance:
1. Press *64.
2. Listen to the voice instructions which will guide you through the steps of how to:
• Turn Special Call Acceptance on or off.
• Make changes to your Special Call Acceptance list.
Press if you want to:
- 0to repeat the instructions.
- 1 to review the numbers on your Special Call Acceptance list.
- 3 to turn Special Call Acceptance on/off.
- # to add a number to your Special Call Acceptance list.
- * to delete a number from your Special Call Acceptance list.
- 08 to delete all numbers from your Special Call Acceptance list.
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MESSAGE SERVICES
REMINDER CALLS
Reminder Calls allow you to book an
individual call or a regular reminder call
with various options.
Individual reminders are made once at
a set time, up to 24 hours after the reminder
was configured. Regular reminders are
made at a set time on a number of days,
depending on the particular options
selected.
To enable an individual reminder
call through the handset:
• Dial the appropriate access code (see below)
• An announcement will prompt the user to dial the desired time, in 24 hour clock format, followed by #
• An announcement will confirm that
the reminder has been set, with the
option to cancel at this point if desired.
To enable a regular reminder
call through the handset:
• Dial the appropriate access code (see below)
• An announcement will prompt the user to dial the desired time, in 24 hour clock format, followed by *
• An announcement will prompt the
user to dial the repeat option code (see below) followed by #
• The options are every Monday (1)
to every Sunday (7), every weekday (8) and every day (9)
• An announcement will confirm that
the reminder has been set, with the
option to cancel at this point if desired.
Regular reminders conflict if they are
set for the same time and their repeat
options have a day in common. It is not
possible to configure conflicting regular
reminders.
The default access codes for
this service are as follows:
• To enable an individual reminder, press *310
• To disable all individual reminders, press *311
• To disable one individual reminder, press *312
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•
•
•
•
•
To check individual reminders, press *313
To enable a regular reminder, press *314
To disable all regular reminders, press *315
To disable one regular reminder, press *316
To check regular reminders, press *317
By default, the number of retries made
if the line is busy is set to 1, and the retry
interval is set to 1 minute.
VOICE MAIL
Using the Voice Mail System:
The Voice Mail System is menu driven.
Listen to the voice prompts and then
press the keys on your phone to select
which option you would like.
Accessing Voice Mail:
The first time you access your Voice Mail
Box you will be asked to set up your
mailbox, and record your name and a
greeting to be played by callers (see
Recording your personal greeting). When
you have one or more unheard voice
messages waiting, your phone will have
a stutter dial tone instead of the normal
dial tone.
From your own phone:
• Dial *15.
• If you have new messages, the messages will be identified.
• After hearing any new messages,
you will be presented with the Voice Mail Main Menu. The Main Menu options are listed below.
From another phone:
• Dial the local prefix + 1500. (ex. 837-1500)
• When prompted, enter your 10 digit
telephone number, followed by the # key.
• When prompted, enter your 6-digit PIN, followed by the # key. If you have new messages, the messages will be identified.
• After hearing any new messages,
you will be presented with the Voice Mail Main Menu. The Main Menu options are listed to the right.
MESSAGE SERVICES
Voice Mail Main Menu options:
ACTION
KEY
Play Inbox Messages
1
Send Messages
2
Work with Greetings
3
Mail Box Settings
4
Access Deleted Messages
6
Log on as a different user
7
Help
0
Exit Voice Mail System
*
Message playback options:
While listening to your Voice Mail messages, the following options are available:
ACTION
Before During
After
Skip Message
9
N/A
N/A
Reply to
Message
4
4
4
Delete
3
3
3
Mark as New
2
1
1
Send a Copy
5
5
5
Repeat
Message
1
1
1
Pause/Resume
8
8
8
Back to Menu
*
*
*
Next Message
#
#
#
Replying to a message —
dialing the originator:
• While listening to a message, you
can call the person back by press ing 4 and selecting option 1.
• This capability will not work if the
Voice Mail System was not able to
identify the Caller ID information
when the original Voice Mail was
received or if your phone is config-
ured with call restrictions which prevent you from calling the
originator’s number.
Changing your Voice Mail password:
• Access your Voice Mail Box.
• From the Main Menu, press 4 to change your settings.
• Press 3 for security options.
• Press 1 to change the PIN.
Recording your personal greeting:
• Access your Voice Mail Box.
• From the Main Menu, press 3.
• To set up a personal greeting press 1.
• To set up a system generated greeting or to change the record ing of your name press 3.
• To change the greeting that callers hear when you’re busy press 5.
• If you don’t record a personal greeting, a generic greeting will be played.
TEEN SERVICE
TEEN LINE (OR DISTINCTIVE RING)
Teen Line or Distinctive Ring feature allows you to
have two telephone numbers with unique ringing
patterns (and unique Call Waiting tones if you
have the Call Waiting feature).
This feature allows you to determine for whom
a call is intended (a teen’s number or parent’s
number). You can also use it to distinguish between
business and personal calls. It’s like having a second line at a fraction of the cost!
9
MULTI-PARTY CALL SERVICES
CALL WAITING
Call Waiting alerts you with a beep during
a telephone conversation that another
call is waiting to be answered.
To end an existing call and
answer a waiting call:
1. Hang up, then allow telephone
to ring and answer it.
To hold an existing call and answer a waiting call:
1. Depress switchhook.
To alternate between calls:
1. Depress switchhook.
To disconnect calls:
1. Hang up.
Notes:
If you have Call Hold, you must dial *9#
after flashing the switchhook to accept
the waiting call.
CANCEL CALL WAITING
Cancel Call Waiting allows you to cancel Call Waiting before or during one
telephone call. This feature is included
when you purchase Call Waiting.
To cancel Call Waiting before making a call:
1. Dial *70, then listen for two beeps, and a disconnect.
2. Dial desired telephone number.
To cancel Call Waiting during a call
(Three-Way Calling Feature is required):
1. Depress switchhook, then listen for two beeps, and a disconnect.
2. Dial *70, then listen for two beeps.
3. Wait for automatic reconnection to existing call.
Notes:
When Cancel Call Waiting is activated,
callers will hear a busy signal.
THREE-WAY CALLING
Three-Way Calling allows you to add
a third party to an existing telephone
conversation.
To set up a Three-Way Call:
1. Depress switchhook, then listen for three beeps and a steady dial
tone. (Present call is placed on hold.)
2. Dial third party’s telephone number. If busy or no answer, depress switch-
hook twice to reconnect first call.
3. After third party answers, depress switchhook for a Three-Way Call.
Notes:
a. You may privately converse with third party as long as you wish before using switchhook to establish Three-Way Call.
b. After a Three-Way Call is established, you may depress switchhook to drop third party at any time.
OUTGOING CALL SERVICES
Speed Calling allows you to call selected
telephone numbers quickly by dialing
an assigned code.
To set up Speed Calling Numbers:
1. Dial *74 for 1-Digit Speed Calling (codes 2-9) -or- Dial *75 for 2-Digit Speed Calling (codes 20-49).
2. Listen for a broken dial tone, then choose Speed Calling Code (2-9 or 20-49).
3. Dial desired telephone number, then listen for two beeps and a disconnect.
4. Hang up.
10
To use Speed Calling:
1. Dial desired Speed Calling Code (2-9 or 20-49), then press #.
To change Speed Calling Entries:
1. Repeat first four steps.
MANDATORY ACCOUNT CODES
Mandatory Account Codes allows you
to make long distance calls from your
phone by dialing a numerical account
code, which will also help in correlating
who made which outgoing call and will
be reported in the billing information for
each call.
To use Mandatory Account Codes:
1. Dial the number you wish to reach, then listen for a stutter dial tone.
2. Then dial your preselected account code.
3. Your call will then be placed.
Cornerstone Group © 2012
SPEED CALLING
11
308 Frontage Road • Sebeka, MN 56477
218-837-5151 or 800-945-2163
www.wcta.net