TEMPORARY EMPLOYEE HANDBOOK
This booklet is yours to keep.
It contains important information for you to refer to any time during your association with ACTIVE
RECRUITMENT SERVICES PTY LTD - T/A 1300 WORKERS
Active Recruitment Services is pleased to welcome you to our team as a Prospective On-hire Employee. Please visit
our website at www.1300workers.com for further policies and safety information and to continually update and
remind yourself on the relevant safety procedures and techniques. Ensure to ask either your 1300 WORKERS
representative at any time, if you have any questions about your safety at work or if your role on the client site
changes in any way.
Workplace Health and Safety & Client Site Requirements
Introduction
Welcome to 1300 WORKERS!
This booklet contains information that all prospective Onhire employees and Onhire employees need to understand,
should they be offered an assignment with 1300 WORKERS. This is yours to keep & Study.
Please take the time to read the information contained in this booklet and refer to this booklet whenever you are
placed on assignment with 1300 WORKERS.
At 1300 WORKERS we register and maintain a database of prospective Onhire employees. 1300 WORKERS may
offer a prospective Onhire employee an assignment from time to time. If, as a prospective Onhire employee you
accept the offer of employment you will be employed as a casual Onhire employee for the duration of the
assignment.
Our main aim is to assist you in securing positions where you can best utilise and enhance your current skills and
develop your career objectives to help you succeed. We strive to ensure that when you accept an offer for an
assignment for 1300 WORKERS that you are equipped with the terms of your engagement as a casual Onhire
employee for the duration of the assignment.
If you have any problems or questions, please contact your 1300 WORKERS Account Manager immediately.
Whether it’s a safety issue, a question about your pay or you’ve changed your phone number, make sure you let
your account manager know or email change of details to [email protected]
If you lose this booklet it is your responsibility to ask 1300 WORKERS to request another copy to be sent to you.
We are confident that you will enjoy your association with 1300 WORKERS being beneficial for both parties and that
you will enjoy being associated with an organisation that prides itself on its greatest asset – YOU! Welcome again
from
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The Team at 1300 WORKERS
Table of Contents
General Assignment Terms 3
Timesheets & Getting Paid 4
Unacceptable Workplace Practices 5
Workplace Health and Safety 5
Your Safety Responsibilities 6
Your Personal Protective Equipment 7
Site Inductions 7
How to Report a Hazard in the Workplace 8
Reporting Accidents and Incidents 9
Safety in the Workplace 10
Understanding & Avoiding Fatigue 10
Basic First Aid Information 11
Manual Handling 11
Fire Protection 12
Working in Confined Spaces 12
Danger Tags 13
Out of Service Tags 13
Risk of Falling 14
Electric Shock 14
Q Fever 14
Working in Cold Temperatures 14
Working Safely in Hot Weather 15
Soft Tissue Injuries 15
Food Safety Requirements 16
Employee Declaration 17
Contact Details 18
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General Assignment Terms
The type of work 1300 WORKERS offers is of a TEMPORARY LABOUR HIRE nature and is not in any way
whatsoever guaranteed. 1300 WORKERS is in the business of providing temporary workers to Clients. In the course
of this business, 1300 WORKERS will record the names of persons seeking engagement as On-hire Employees
(Prospective On-hire Employee). 1300 WORKERS may, at its absolute discretion, offer any Prospective On-hire
Employee an Assignment. However, Prospective On-hire Employees are not entitled to any minimum number of
Assignments and have no entitlement to available Assignments, or any preference in relation to Assignments.
Prospective On-hire Employees may, at their absolute discretion, accept or reject an offer of an Assignment. If an
offer is accepted, 1300 WORKERS engages the person on a casual basis for the duration of the Assignment
(Onhire Employee).
Each Assignment will be offered on its own terms. The terms of one Assignment (including basis of pay, rate of pay,
days of work, hours and length of Assignment) are no indication of the terms of another Assignment. 1300
WORKERS may alter the terms of an Assignment at any time having regard to the needs of the Client. Without
limitation, this includes altering the length of the Assignment, the start or finish dates of the Assignment or the days
on which the Assignment is to be performed.
Our clients’ needs determine the type and length of each assignment; therefore, your assignment may last for a few
hours, one week, one month or be for an extended period, 1300 WORKERS does not:
•
Guarantee the existence of any work assignment;
•
Guarantee the duration of any work assignment;
•
Provide sick, annual, long service, parental or any other form of leave;
•
Supply any tools, equipment or uniform unless specified by the client;
•
Have any direct control over the nature or manner by which you perform any work for any client of 1300
WORKERS while on any assignment;
•
Provide you any details of the reasons for the cessation of any temporary assignment undertaken by you, as
this information is not available to 1300 WORKERS.
You, have the right to refuse any temporary assignment offered by 1300 WORKERS or accept other offers of work
from any source at any time. If you do accept an assignment, you are required to see it through to its completion or
either party can terminate the assignment with one (1) hours’ notice.
You must advise your 1300 WORKERS Account Manager prior to changing role or tasks whilst Onhire even if asked
to do so by client. You must only perform the role and tasks that your 1300 WORKERS Account Manager offered
you employment under.
Your employment is bound by the 1300 WORKERS Collective Agreement for Onhire employees. Copies of this
agreement are available by calling your Account Manager. This agreement can also be accessed online at
www.1300workers.com.au
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Timesheets & Getting Paid
1300 WORKERS prides itself on that we have an experienced team who are supported by industry leading systems
to deliver your pay accurately and on time. We need your assistance in ensuring that this can happen. Please
ensure the following happens whenever you are on assignment with Active Recruitment Services;.
You should record your times on a 1300 WORKERS timesheet and forward the timesheet to your local office no
later than 11am on Monday following your assignment. If your timesheet is not received and signed by your
supervisor by this day we cannot guarantee you will be paid on time. You can send your timesheet to your local
office via the local fax number 07 3879 3287 or alternatively send to; Email – [email protected] Fax –
Brisbane (07) 3879 3287
•
You must get your supervisor to sign your completed timesheet daily
•
You MUST submit a timesheet within two (2) weeks of the date worked to get paid.
It is your responsibility to ensure the bank details you submitted on your registration pack are correct and reflect the
bank account that you wish your wages to be deposited. It is the responsibility of your bank to allocate wages to your
bank account - 1300 WORKERS has no control over this.
Make sure you have signed your Tax File Number Declaration Form and provided us with your tax file number. If you
haven’t, you will lose half your wage in tax due to higher tax deductions being applied. Only you can rightfully
change this.
Make sure you have provided us with the details of your superannuation fund and membership number. If you fail to
provide 1300 WORKERS with your superannuation details after twenty-eight (28) days of registering as a
prospective Onhire employee. We will assume that you do not have a fund and as such your superannuation will be
deposited into our default fund in an account of your name. Your Superannuation will be paid in accordance with the
Superannuation Guarantee Levy in place at the time of your employment. 1300 WORKERS pays superannuation
only up to a maximum of 38 hours in any one week and will lodge your entitlements quarterly.
Make sure that your postal address and email address on your database record is correct at all times as this is
where we will be sending your weekly pay advice summaries and group certificates.
It is your responsibility to submit a written confirmation to your branch if any of your personal or banking details
change or email to: [email protected] or Fax to (07) 3879 3287.
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1
2
4
1.
3
5
Fill in your name and position ( labourer, concreter, etc) ; the Client’s name and site address
If you work for more than one client during the working week, you must fill in a timesheet for EVERY client.
2.
3.
4.
5.
Enter actual start and finish times, breaks, etc and total for day EVERY day!
Supervisor must initial EVERY daily to verify hours.
Client MUST sign at end of working week
You MUST sign.
Some Clients have more than one worksite. If you work at more than one site, or for more than one
client during the week, you must supply a different timesheet for each one.
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Unacceptable Workplace Practices
It must be understood that 1300 WORKERS will not tolerate any of the following practices in any workplace;
•
Working under the influence of alcohol or other drugs;
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Bullying, Gambling, horseplay or fighting while at work
•
Theft from a client’s workplace or any other property or equipment belonging to fellow work-mates and
1300 WORKERS.
•
Wilful damage or destruction to a client’s workplace or any other property or equipment belonging to
workmates and Active Recruitment Services
•
Entry into areas that are restricted
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Not following safe work procedures or standards
•
Failure to wear, use or maintain personal protective equipment or clothing
•
Unauthorised use of equipment and machinery
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Being disrespectful, rude and any back-chat direct to client un-necessarily
Workplace Health and Safety
The safety of all 1300 WORKERS employees is very much a joint effort. We encourage and appreciate your
contribution to our safety initiatives. This may require you to;
•
Being advised and mindful of occupational health and safety hazards and receiving training about safe
working conditions, safe work procedures and personal protective equipment
•
Participating in any task specific training conducted by the client when you are assigned and to not undertake
any task without undergoing the relevant training prior to commencing the task
•
Providing information to us about safety hazards and requesting information or making safety suggestions
without fear of reprisal in any form
•
Being involved in a rehabilitation program if you suffer an injury at work
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Your Safety Responsibilities
It is your responsibility whilst working for 1300 WORKERS that you adhere to the following safety guidelines;
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Any injuries to be reported immediately to 1300 WORKERS if possible prior visiting Doctor or Hospital and
complete an Injury report form immediately
•
Look after your own safety and the safety of others around you
•
Undertake that all work carried out as directed by your supervisor will be done in the safest possible manner
and following the site or task safe work procedures
•
Obey all verbal & written safety instructions relayed to you by either 1300 WORKERS or our clients
•
Never carry out an activity if you do not feel safe or you are unsure of the safety procedures. If this occurs
report your concerns to your supervisor or safety officer for safety directions
•
Report all accidents, near misses or illnesses to your site first aid officer, medical officer or supervisor
immediately. You must also report these to your 1300 WORKERS Account Manager who offered you the
assignment or report this to your nearest 1300 WORKERS office.
•
Highlight tasks that require safe work procedures before starting the job
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Report any hazards you identify or create
•
Correctly use all personal protective equipment required to perform the task
•
Ensure that all your personal tools and working equipment are in good working order and will not pose a
hazard to you or any others who may come into contact with them
•
Ensure your work area is kept clean and tidy
•
Become familiar with the location of all emergency life-saving facilities such as first aid boxes/ facilities,
firefighting equipment and emergency evacuation procedures. If you cannot familiarise yourself with these
prior to commencement, ask your supervisor for direction
•
Only perform work that is within your competence, qualification and authorisation.
•
You must notify 1300 WORKERS if you are asked to perform tasks that are outside your scope of duties as
advised by your 1300 WORKERS Account Manager who offered you the assignment.
•
Request authorisation from us prior to proceeding, if the client asks you to change from your stated;
- hours of work, particularly if the hours will exceed 12 hours in a shift
- rest periods with less than 10 hours between shifts
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Your Personal Protective Equipment (PPE) Checklist
Before you commence an assignment for 1300 WORKERS, refer to the check list below to ensure you are well
prepared for the task. You are required to wear the mandatory 1300 WORKERS PPE listed below for each
assignment you do for 1300 WORKERS.
Mandatory PPE for all Assignments
Safety footwear (i.e. enclosed steel capped boots and shoes as appropriate for the task)
• Long Sleeve Shirt with collar
• Full Length pants
• Safety Glasses
• Food Safety Clothing (if in food manufacturing)
• Ear protection
• Sunscreen (if outdoors)
• Water (at least 2-3 Litres)
• Hard hat
Site Inductions
For every assignment you do for 1300 WORKERS you must be given a site induction and familiarise yourself when
you arrive at your assignment. The client will conduct this induction and it MUST occur before you commence any
work duties for that client.
IF YOU DO NOT RECEIVE AN INDUCTION CONDUCTED BY OUR CLIENT ON THE DAY YOU COMMENCE
ANY NEW ASSIGNMENT, YOU MUST CONTACT YOUR 1300 WORKERS ACCOUNT MANAGER OR NEAREST
OFFICE BEFORE YOU START WORK
This process MUST occur before EVERY new assignment and / or new site when Onhire for 1300 WORKERS.
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How to Report a Hazard in the Workplace
1300 WORKERS recognises the importance timely hazard reporting as a major component of the accident
prevention program.
If you see a hazard, which can be identified, from observation, inspection, task observation, as a result of an
accident investigation or unsafe condition follow the flow chart below. It is your responsibility to report hazards.
IDENTIFY THE HAZARD
CAN I FIX OR ELIMINATE THIS HAZARD MYSELF?
YES: THEN FIX IT
NO: ADVISE YOUR SUPERVISOR IMMEDIATELY HAZARD
FIXED?
YES: CONTINUE WORK
NO: ADVISE 1300WORKERS ACCOUNTS MANAGER IMMEDIATELY
ACCOUNTS MANAGER LIASES WITH CLIENT TO FIX HAZARD
HAZARD FIXED
WHEN ADVISED TO DO SO, CONTINUE WORK.
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Reporting Accidents and Incidents
It is very important that we know about all injuries immediately as they happen. We have a responsibility to manage
all injuries to 1300 WORKERS employees. We cannot do this if we don’t know about them. Your conditions of
engagement require you to immediately notify both our client’s supervisor and your 1300 WORKERS Account
Manager no later than 12 hours from the time of injury. The following chart shows the steps to take in the event of an
injury.
INJURY
REPORT TO YOUR SUPERVISOR ON SITE
NOTIFY ACTIVE RECRUITMENT SERVICES SEEK
MEDICAL ATTENTION IF REQUIRED.
FIT TO RETURN TO WORK?
YES: RETURN TO WORK.
NO: OBTAIN MEDICAL CERTIFICATE.
COMPLETE CLAIM FORM.
VISIT ACTIVE RECRUITMENT SERVICES AND MEDICAL PROVIDER
COMMENCE REHABILITATION
RETURN TO WORK
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Safety in the Workplace
This section is particularly relevant if you have to drive yourself long distances to get to your designated place of
work. You should carry out a checklist before embarking on your journey to ensure that the following have been
addressed.
Vehicle Checklist
• The Vehicle’s registration is current and valid
• You hold a current driver’s license valid for the state in which you are working
• The Vehicle is safe e.g. tire tread is sufficient, safety belts are intact, RWC
• Fuel, water and oil supplies are adequate and spare water is stored in the boot for emergency purposes
• The vehicle has a roadworthy spare tyre and a reliable jack
• A basic first aid kit is stored in the glove box for emergency purposes
• You have developed a travel plan that includes rest breaks (every 2 hours) and overnight stops
Understanding & Avoiding Fatigue
The extent that fatigue contributes to traffic accidents is higher than statistics indicate. Fatigue will seriously impair
your driving ability long before you become drowsy. It is vitally important that you recognise the signs of fatigue and
take the necessary precautions to reduce the chance of having a vehicle accident.
It is your responsibility to stop and rest when you realise that you are becoming fatigued.
The signs of fatigue are;
•
•
•
•
•
•
•
Feeling cramped or fidgety
Your vehicle is wandering on and off the road
Your speed starts to vary
Overtaking vehicles are startling you
Yawning constantly
Your mind is wandering
Your eyelids are heavy You are impatient
Weariness is more dangerous when driving during your normal sleep time. Fatigue is frequently felt at the onset of
darkness. Visibility is reduced and there is higher risk of accidents, even for an alert driver.
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Basic First Aid Information
The following section is intended as a general guide and to reinforce the essential induction. If an accident occurs,
you may need to render first aid to an injured person until the site nurse, first aid officer or ambulance arrives. First
aid should be given in this order of priority, no matter what the injury is;
1.
SAFETY – Preserve life – yours and the injured persons. Don’t move the patient unless there is danger of
further injury. Call for assistance.
2.
PROMOTE RECOVERY – Apply the “ABC of Life” and other necessary aids – ONLY if you are a qualified
first aider.
3.
PROTECT THE UNCONSCIOUS – Put the injured person in the coma position – ONLY if you are a qualified
first aider.
4.
If you are NOT a qualified first aider, you must alert your site supervisor who will arrange for attendance by a
qualified person.
DO NOT DISTURB THE SITE OF A SERIOUS ACCIDENT OR MOVE ANY EQUIPMENT IN THE AREA UNLESS
IT IS NECESSARY IN ORDER TO MAKE THE AREA SAFE
Manual Handling – Correct Lifting
The physical handling of materials often involves activities requiring the use of personal force in order to lift, push,
pull, carry or restrain an object. Almost any part of the body can be affected unless these activates are carried out
correctly. Back and muscle strain injuries can be avoided by using the correct techniques.
Plan the lift by estimating the load and knowing exactly where it is to go.
1. YOU SHOULD USE A MECHANICAL AID OR A TWO MAN LIFT IF POSSIBLE
2. THINK AND PLAN ANY LIFTING YOU PERFORM
3. MAKE SURE YOU HAVE A FIRM FOOTING AND YOUR FEET SPACED WIDELY APART
4. BEND YOUR KNEES
5. CHECK THE LOAD
6. MAKE SURE YOU HAVE A SECURE GRIP ON THE OBJECT
7. TIGHTEN YOUR STOMACH MUSCLES
8. KEEP YOUR BACK STRAIGHT
9. LIFT THE LOAD SMOOTHLY AND SLOWLY
10. KEEP THE LOAD CLOSE TO YOUR BODY
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Fire Protection
The basic elements necessary for the production of fire are fuel, oxygen and an ignition source. Prevention means
keeping any of these three elements away from the other two.
Various first aid and back-up firefighting facilities are available on all sites. You must not interfere with this vital
equipment. FIRE HYDRANTS, HOSES AND EXTINGUISHERS ARE EXCLUSIVELY FOR THE FIGHTING OF
FIRES. Ensure that any empty or faulty equipment is handed to your supervisor.
Make yourself familiar with all the firefighting appliances. Check procedures with your supervisor and learn how to
use the fire extinguishers in your work area. Never use conductive extinguishers, such as water or foam, on
electrical fires.
REPORT ANY FIRE THAT YOU SEE, IMMEDIATELY.
If you discover a fire, extinguish it, if possible, then advise your supervisor. If you cannot extinguish it, raise the alarm
immediately.
Working in Confined Spaces
A confined space is defined as a space of any volume which;
•
•
•
•
Is not intended as a regular workplace
Has restricted means of entry and exit
May have inadequate ventilation or a contaminated atmosphere
Is at atmospheric pressure during occupancy
SAFE WORK PROCEDURES MUST BE FOLLOWED WHEN ENTERING CONFINED SPACES, OR SERIOUS
INJURY OR DEATH MAY RESULT.
All personnel directed to work in a confined space must be aware of and understand the following procedures;
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You must have been confined space trained prior to entry
•
A confined space entry permit must be sighted and signed by all persons on entering and leaving the
confined space
•
A proper means of entry and exit is to be provided
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240 volt electrical cables are not to be fed into vessels through access openings
•
Only 32-volt lighting is to be used
•
Appropriate PPE, in accordance with the material safety data sheet for products in use, is to be worn
•
Adequate ventilation is to be provided at all times
•
An observer is to be stationed at the point of entry
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An appropriate fire extinguisher is to be available
•
On completion of work the confined space entry permit must be checked and signed by the supervisor
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Danger Tags
A danger tag is designed for your personal protection. It must be attached to the main isolation switch, valve etc. of
equipment whenever there would be danger posed to someone if that switch was turned on.
If during your course of duties, you come across a danger tag that prevents you from carrying out your duties, do
the following;
•
Do not proceed. Report your findings to your supervisor
•
You must not under any circumstances remove the danger tag, tamper with the danger tag or attempt to
operate the machine that the danger tag relates to.
•
Your supervisor will be responsible for conducting any on-site removal policies of the danger tag if deemed
necessary.
Out of Service Tags
Out of service tags do not replace or mean the same as danger tags. These tags indicate that a piece of machinery
is not to be used until the nominated component has been repaired. When to place an out of service tag;
•
If you come across equipment, machinery, power tools etc. that are faulty, inoperable, unsafe or the
continued use of the designated piece of equipment would cause further damage or create a hazard you
must tag it with an out of service tag
•
Always apply the tag in a prominent place for all other personnel to clearly see egg a tag at the bottom of a
ladder is not easily seen by someone who may proceed to climb the ladder.
•
Removal of an “out of service” tag. Only the following people can remove this tag from a piece of equipment
•
The person who completes the repairs or component replacement
•
The supervisor upon satisfaction that the equipment is now safe and operational.
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Risk of Falling
Falls are usually serious – if not fatal. You must;
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Be conscious of your surrounds to prevent overbalancing, slipping or tripping
•
Be aware of slippery boards, the absence of guardrails, holes and penetrations not properly protected
•
Climbing supporting framework is prohibited. Ladders must be used for access to and from any work platform
or supporting surfaces
•
Persons who are required to work from a mobile aerial work platform must wear an approved safety belt at all
times
If there is any necessity for persons to exit a working platform to carry out works whilst aloft, a safety harness must
be worn and be connected to a safe anchorage prior to moving off the working platform.
The safety harness shall not be disconnected for any reason whatsoever until the person has returned to the
working platform and is protected by the guardrails.
Electric Shock
Before attending to a person who has received an electric shock, make sure that the POWER IS TURNED OFF.
DO NOT TOUCH THE INJURED PERSON BEFORE THE POWER IS TURNED OFF.
If you cannot turn the power off, use heavy-duty PVC gloves or something made of rubber, dry wood or cloth to
remove the wire or free the injured person. If the injured person has stopped breathing apply artificial respiration
immediately. Only to be done by competent accredited CPR officer or first aider.
Working Safely in Hot Weather
Many of 1300 WORKERS Employees work in hot weather conditions, and ensuring that you protect yourself from
the effects of heat is extremely important. Please be aware that the main factors which influence the risk of heat
stress are;
•
•
•
•
•
•
High air temperature
High humidity, which prevents sweat evaporation
Low air movement
Exposure to the sun
Intense physical activity or high workload
Clothing impairing air movement and sweat evaporation
1300 WORKERS requires that when you are onsite you take into account all the above factors. Should you be
working in an environment that has a single risk factor (egg high air temperature), it alone cannot be used to predict
the risk of heat stress.
When working in hot weather conditions, some safe systems to consider are;
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•
Wherever possible, work should be organised so that heavier workload takes place in the cooler parts of the
day
•
Erect temporary cover or work in shaded areas where possible
•
Increase air movement in the work area be using things like extraction and ventilation equipment (if
appropriate)
•
It is essential to drink water at regular times during the day to replace fluids lost in sweating (recommended
2-3 litres / day minimum).
•
To assist with the evaporation of sweat, wear loose clothing where such clothing is not a safety hazard
•
For maximum sun protection wear a wide brim ventilated hat, SPF rated long sleeve shirts and long trousers
•
Apply sunscreen regularly to protect any exposed skin
Take all necessary precautions as the effects of heat stress can lead to heat exhaustion and heat stroke – possibly a
life threatening condition. The early symptoms of heat stress include muscle cramps, headaches, dizziness, fatigue,
loss of coordination, nausea and a week rapid pulse. If you feel you are experiencing these symptoms from heat
stress, advise your supervisor or first aid officer immediately, move to a cool shaded area and drink water to
rehydrate.
Soft Tissue Injuries
Bad posture, repetitive manual handling and heavy lifting are amongst a number of things that can lead to soft tissue
injuries. Soft tissue injuries are the most common form of injury in the manufacturing / process related industries.
Soft tissue injuries are injuries to the muscles, tendons, ligaments, fascia and nerves. Symptoms of the soft tissue
injuries include pain, numbness, weakness, burning, tingling or loss of motion. It is your responsibility to report any
changes that might mean that you have a soft tissue injury. Early detection and treatment of soft tissue injuries is a
major factor in the success of the treatment. If you believe you have a soft tissue injury report this to your
supervisor and 1300 WORKERS Account Manager immediately.
.
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Confidentiality
As an employee of 1300 WORKERS, and after termination of employment, you are required to maintain the
confidentiality of information relating to 1300 WORKERS and clients’ business operations.
Personal Information
I understand the reason for the collection of information about me and consent to all the information requested being
collected, stored, used and disclosed as per the privacy policy.
Contact Details
Sales & Orders / Placements Manager
Office: 1300 967 537 (1300 WORKERS) Fax:
07 3879 3287 [email protected]
Unit 3 No.1 McRoyle Street, Wacol QLD 4076.
Accounts support / Payroll Consultant
Office: 1300 967 537 (1300 WORKERS) Fax:
07 3879 3287
[email protected]
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