Hounslow and Richmond Community Healthcare
JOB DESCRIPTION
POST:
Development Support Administrator
GRADE:
Band 3
ACCOUNTABLE TO:
OD and Learning Advisor
KEY RELATIONSHIPS: The post holder will work closely with the Organisational
Development and Learning Teams. In addition the post holder will liaise with Trust
managers and staff. The post holder will be required to liaise with external bodies such as:
 ESR colleagues
 Skills for Health
 partner organisations including London Boroughs of Richmond upon Thames and
Hounslow
 other NHS Trusts
 Higher Education Institutions,
 Health Education England (HEE)
 Business/contract managers and Placement teams
 Training providers.
JOB PURPOSE
To contribute to the delivery of customer focussed Organisational Development and
Learning functions, through providing an efficient administrative service supporting a range
of training-related tasks. To contribute to the efficient management of internal systems and
processes that enable recording of accurate training and professional development related
activity, including budgetary record keeping systems, learning and development databases
KEY RESPONSIBILITIES
Customer Focussed
1. To act as the first point of contact for OD and training related queries, dealing with
enquiries from staff and managers in a prompt and customer-focussed manner.
2. To provide a customer focussed support service to all participants and trainers on OD
and learning activities. This includes providing up-to-date delegate registers as well as
any other materials required for successful running of internal and external training
sessions.
Administrative
1. Management of the generic departmental email accounts triaging non administrative
tasks to relevant team members.
2. Ensure up to date training related information is available on the Intranet e.g. course
availability, Induction information
3. To assist in booking and preparation of training rooms prior to training, including
organising of equipment and refreshments.
4. To organise and co-ordinate Corporate Induction, Core and Professional skills days in
conjunction with the OD Advisor.
5. To coordinate placements of Pre and Post registration nursing, alternative and return
to practice placements
6. To maintain the Mentor register to NMC standards
7. To run relevant e-learning training reports from external providers and input the
completion information onto ESR OLM to enable capture of completions on WIRED
the reporting process.
8. To support the OD and Learning teams with keeping the relevant intranet pages up to
date and accurate
9. To assist others in the team as required and provide general administrative support
Education and training
1. To support the commissioning and management of HEE provision of training, projects
and educational budgets
2. To coordinate placements of Pre and Post registration nurses and organise student
meetings and salary support data
3. To maintain the Mentor register to NMC standards and coordinate mentor training and
updates
4. To maintain spread sheets of HEI spend and compare quarterly HEI budget returns
and support the utilisation of the other education budgets
5. To check invoicing of all training spend, accurate recording of both NMET and
corporate training expenditure and all administration relating to NMET funded
programmes delivered both externally and internally
Meetings
1. Attend and contribute to relevant external centrally co-ordinated user group events
aimed at improving Trust use of OLM, such as the OLM SIG.
2. Attend and contribute to relevant internal meetings e.g. directorate team meetings
OTHER RESPONSIBILITIES
This job description is intended as a guide to the main elements of the role and should not
be considered as a complete listing of all duties and tasks that may be undertaken
Hounslow and Richmond Community Healthcare is constantly evolving and subject to
change, therefore this job description is subject to review dependent on the needs of the
service. Any amendments will be discussed with the post holder.
Terms and Conditions
This post is subject to the Terms and Conditions of Employment of Hounslow and
Richmond Community Healthcare.
Confidentiality
All employees must not, without prior permission, disclose any information regarding
patients or staff. In instances where it is known that a member of staff has communicated
information to unauthorised persons, those staff will be liable to dismissal. No confidential
information may be read, discussed, disclosed or passed on unless it is necessary in the
pursuance of the legitimate duties of the role.
The Data Protection Act 1998 also renders an individual liable for prosecution in the event
of unauthorised disclosure of information.
Health and Safety
The post holder is required to make positive efforts to maintain his/ her own personal
safety and that of others by taking reasonable care, carrying out the requirements of the
law and following recognised codes of practice. The post holder is also required to be
aware of and comply with Trust policies on Health and Safety.
All staff are expected to attend mandatory/statutory training and ensure any risk observed
is reported in the appropriate way.
Equal Opportunities
The aim of Hounslow and Richmond’s Community Healthcare policy is to ensure that no
job applicant or employee is discriminated against either directly or indirectly on the
grounds of race, colour, creed, sex, marital status, sexual orientation, disability, age,
nationality, religion or belief, ethnic or national origins.
Hounslow and Richmond Community Healthcare has committed itself to promote equal
opportunities and will keep under review its policies, procedures and practices to ensure
that all users and providers of its services are treated according to their needs.
Staff have a responsibility to treat colleagues, clients and members of the public with
respect. Acts of harassment or discrimination will not be tolerated and will be treated as
serious or gross misconduct.
This applies to all staff working in Hounslow and Richmond Community Healthcare.
Research Governance
Hounslow and Richmond Community Healthcare manages all research in accordance with
the requirements of the Research Governance Framework. As an employee you must
comply with all reporting requirements, systems and duties of action put in place by the
PCT to deliver research governance.
Infection Control
Hounslow and Richmond Community Healthcare considers compliance with the Infection
Control Policy and Procedures, including hand hygiene, to be the responsibility of all
employees who work in clinical areas. Failure to do so may result in formal action being
taken against an employee.
Personal Development
All employees are required to participate in the Appraisal and Personal Development
Planning (PDP) process which identifies development and learning needs.
As an employee of a health promoting NHS (Darzi Report 2008) all staff should be aware
of the borough's Public health priorities. These priorities should be reflected, where
appropriate, in your work plan in a quantifiable form.
Hounslow and Richmond Community Healthcare
Development Support Administrator
Person Specification
Evidence
AF
I/V
Experience
Essential
 Good experience working in a customer orientated environment
x
Qualifications and knowledge
Essential

Some knowledge of the NHS
x

Good general education
x
Desirable

Educated to A level standard or equivalent
x
Skills
Essential
 Ability to use Microsoft packages e.g. spreadsheet packages
x

Excellent organisational and time management skills
x

Excellent customer care skills
x

Excellent written and verbal communication skills
x

Ability to prioritise and work under pressurised deadlines
x

Ability to use Outlook email system
x
Personal attributes
Essential
 Demonstrates a commitment to the HRCH values (Care, Respect, Communication)
x

Adaptable
x

Excellent attention to detail
x

Team worker
x

Pro-active

Ability to work under own initiative
x
x
x
Desirable

Interested in further personal development
A F - Application Form
I/V - Interview
x