Performance Catalyst
®
Proven methodology
Profound impact
Sustainable results
Break through to
winning
performance.
The Catalyst for
Performance.
To perform at a world-class level – to have profound impact –
everyone has to be pulling in the same direction, the same
cadence, with the same goal. Behaviors must be aligned,
focused on a clear objective. The right behaviors must be
reinforced to accelerate performance and sustain results.
The same applies to business.
In any business endeavor, you are only as good as what your
people do — it all comes down to their behavior.
Fortunately, there is a practical, systematic way to explode
the power of behavior in your organization. It’s called
Performance Catalyst®.
2
Proven
Performance
It all comes down to
behavior.
What is Performance Catalyst®?
CLG’s Performance Catalyst® is a systematic, scientifically proven approach
for generating:
n Business results
Leaders accomplish this by focusing on the critical few, High-Impact
BehaviorsSM that will yield the business outcomes they are after.
n Leadership effectiveness
Leaders sharpen their core leadership and coaching skills while they are
making things happen.
n Deployment effectiveness
As leaders get better and better, they are able to achieve faster, consistent,
and lasting execution of strategic improvements.
n High-engagement culture
Leaders are able to foster a winning environment by implementing a concrete,
integrated approach to achieving the right results the right way.
When leaders at all levels move in the same direction, you develop performance-driven
behaviors. As you focus on the critical few High-Impact BehaviorsSM, this unique
method of achieving results becomes part of the fabric of your organization. Utilizing
Performance Catalyst®, you will transform your company from a “have-to” environment
to a “want-to” environment — creating a nimble, aligned, capable organization.
We provide the structure and skills you need at all levels. Most important, our
consultants are with you every step of the way for guidance and support.
Proven methodology
CLG’s Performance Catalyst® is a pragmatic program that gets results you can
measure, repeat and take to the bank. Our clients can attest to that.
The proof: more than 15 years of successful use by leading organizations and
the profound impact it has had on their performance.
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CLG is passionate
about people and
what they can
accomplish. We’ve
been working
side-by-side with
leaders to help them
exceed their own
expectations since
1993. Our methods
are grounded in
science – more than
75 years of research
in the field of
human behavior.
4 stages
How does it work?
Prioritize.
Align.
Execute.
Embed
and Sustain.
CLG’s Performance Catalyst® works in four stages:
Make-It® Clear.
Prioritize. Is your leadership team truly aligned on strategy, goals, target business
opportunities, and priorities? They may say yes, but do their actions really demonstrate
alignment? During the Make-It® Clear phase, we help you clarify strategy-goalsopportunities, set realistic priorities, decide how to measure progress toward goals,
and build a tangible roadmap for execution. Above all, we’re there to help you clearly
see where you and your leadership team are aligned — or are not aligned — and work
with you to close that gap. We help you nail down stakeholder readiness and
commitment to proceed.
Behavior Frequency
(Leading Indicator)
Make-It® Real.
2
Align. This is where CLG’s scientific approach really starts to pay off, as we
apply our IMPACTSM Model. We get into the trenches with you and your
leadership team to pinpoint the critical few High-Impact BehaviorsSM needed
to get results. We show you where you can get early wins and remove barriers.
Then we sharpen the coaching skills of leaders at all levels, by showing how to
apply Behavioral Science to get your targeted behaviors and results. We help
you identify leading and lagging metrics that will accurately measure progress
toward your target, and let you see where course correction is needed. The right
Weeks
Business Results
(Lagging Indicator)
behaviors will flourish, and so will your results.
Weeks
4
4 stages
3
4
Prioritize.
Align.
Execute.
Embed
and Sustain.
Make-It® Happen.
Execute. The name says it all: this is when leaders start prompting and rewarding
the critical High-Impact BehaviorsSM you need, and discourage unwanted behaviors
that inhibit results. You’ll see the difference as the impact extends through the
organization. You’ll watch the right behaviors happening — and this is your best leading
indicator that results are moving in the right direction. You can feel Performance
Catalyst® working to catalyze performance!
Make-It® Last.
Embed and Sustain. When you see behaviors and results shift systematically,
it is compelling and intoxicating. You’ll think, “How do we keep this going?” and then,
“How do we do more of this?” Part of our commitment is to help you implement a
sustainability plan, building this approach into your organization’s fabric so it
becomes integrated into all routine processes, systems, and actions. You foster a
winning environment, getting the right results the right way, and enjoy a high
return on your investment.
Make-It … CLEAR
REAL
HAPPEN
LAST
®
Performance Catalyst accelerates
®
sustainable results
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“The behavioral
approach has made
a huge difference in
our organization.
The before/after
is startling:
tremendous gains
in our ability to get
things done: more
effective executives;
talent development;
job satisfaction;
cost-effectiveness —
I am convinced that
it is because of
applying Behavioral
Science. We have
more than tripled
earnings in a very
competitive industry
— the proof is in the
pudding.”
President and CEO,
Health Insurance Company
Sustain
Results
Flexible
and sustainable…
To meet your unique needs
Whatever your initial goal might be, other needs and opportunities will arise. The
market can change and your needs will follow; and that could mean moving quickly to
reduce costs, improve asset use, boost customer satisfaction, or upgrade technology,
just to name a few possible scenarios.
Each organization has unique systems to change and unique changes to make.
That’s why we developed Performance Catalyst® with the utmost flexibility.
Sustaining impact
Once you’ve used CLG’s Performance Catalyst®, you will find yourself using it in
a variety of ways in the future. Clients typically adopt the methodology and embed
it in standard procedures for business planning, leadership development, and
performance management.
Performance Catalyst® is a superior methodology for accomplishing strategy execution,
achieving operational excellence, enhancing customer service, launching new technology,
accomplishing safety goals, and implementing Six Sigma/Lean Manufacturing.
Our goal is to make sure your organization can work through challenges and changes
on your own, as they arise.
Of course, we’re here for you whenever you need us. Helping people and organizations
accelerate performance is what we do.
“By focusing on
objective behaviors
rather than
subjective
interpretation,
we established a
more fact-based
communication
framework that
helped build
trust and attain
alignment. CLG has
a solid approach
that we learned
to use quickly,
and we saw
results.”
Senior VP of major
Engineering and
Construction Company
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“…Performance Catalyst®
is all about focus.
It’s about everyone doing
the three or four things
that really matter.
Bottom line…
Performance Catalyst®
truly can focus entire
organizations on the
critical few behaviors
that really change
performance.”
Behavior is not mysterious. Individual behaviors can drive
change. Individual behaviors can drive business results.
When individual behaviors are left to chance, results are
unpredictable. But when the right individual behaviors are
aligned, focused, and reinforced, it can be exhilarating.
Whether your goal is increased growth, reduced costs, better
asset utilization, higher customer satisfaction, better use of
technology, or overall culture change, CLG can customize a
solution based on your specific requirements. When it’s time
to make things happen, look to CLG.
Executive VP of Service Operations,
Major US Health Insurer
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When it’s time to make things happen
CLG is a worldwide leader of behavior-based strategy execution and performance
improvement consulting that enables companies to achieve lasting results consistently,
with speed, precision, and control.
®
For more information on CLG’s Performance Catalyst or any CLG offer, contact us
at 412.269.7240 (extension #2021), or visit us at www.clg.com.
CLG
|
500 Cherrington Parkway, Suite 350, Pittsburgh, Pennsylvania 15108
www.clg.com
|
412.269.7240
© 2010 CLG. All rights reserved. Client quotes in this brochure are presented anonymously to protect our clients’ confidentiality. Trademarks and service marks of CLG
include: Performance Catalyst®, Make-It® Model, IMPACT Model, and High-Impact Behaviors .
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Printed in U.S.A., 0110/3M/LMG5702