Holy Family University: Co-op and Internship Program
Finance
RESUME WRITING
AND
INTERVIEWING GUIDE
Cooperative Education and
Internship Program
2014-2015
Table of Contents
Page
Welcome…………………………………………………………………….3
Resume Writing…………………………………………………………….4
Sample Resume
Formats……………………………………………………………………11
Interviewing
Guide………………………………………………………………………43
Contact Information:
Holy Family University
Education Technology Center, Room 222
9801 Frankford Avenue
Philadelphia, PA 19114-2009
Sister M. Frances Veitz, CSFN, Ed.D.
Director of Cooperative Education
267-341-3406
[email protected]
Veronica Thomas
Secretary
267-341-3403
[email protected]
Revised: August, 2013
2
WELCOME!
WELCOME to the Cooperative Education and Internship Department’s Resume Writing
and Interviewing Guide.
All students interested in fulfilling a Co-op or Internship must attend an Interviewing
workshop. To sign up, call Mr. Don Brom, Director of Career Services, at 267-341-3224
or send him an email, [email protected].
Please read through this handbook carefully. A member of the Cooperative Education
department will be more than happy to answer any questions with regard to the
information in this handbook.
WHAT TO INCLUDE ON A RESUME FOR A CO-OP
OR INTERNSHIP
Of course, you won't include all of the information listed below on your resume.
Resumes highlight your achievements. It is not a detailed account of your life history.
Again, announce what you have to offer; save the explanation for your interview.
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Courses (think of all your course work from freshman to senior year, particularly
those that are relevant to your career field)
Scholarships
Honors and awards
Previous degrees earned (Associates, Bachelors, excluding high school)
Partially or fully paid University expenses; scholarships
Extracurricular activities
Research projects
Significant assignments (papers, group projects, class presentations)
Term papers related to your field
Languages (French, Spanish, Italian, Polish, German, etc.)
Volunteer work
Junior Achievement
Computer Skills (List languages, hardware, software or other equipment used)
Special workshops, presentation attended
Full-time jobs
Part-time jobs
Paid experiences (don't forget odd jobs)
Unpaid experience (volunteer at hospital, etc.)
Professional affiliations/memberships related to your field (officer, board
member, etc.)
Tutoring
Work study/financial aid positions
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Hobbies related to field
Interests
Residence Hall or campus activities (did you help organize/plan events)?
Boy/girl scouts
Started own business/enterprise (something that earned you extra cash)
Community services
Any creative pursuit
RESUME TIPS
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Stress your assets, not your liabilities.
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Employ the jargon of your profession.
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Provide as much relevant information as concisely as possible.
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Take the time to design your layout for the page. The resume's appearance should
be neat and pleasing to the reader's eye.
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Style your resume in a consistent, flowing, and easy-to-read manner.
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Use a reverse chronological order sequence throughout the resume.
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Underline and use capitalization to emphasize important points and to focus
attention.
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Underline OR capitalize firms, titles, headings, etc. Be consistent in what you
highlight.
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Proofread your resume for spelling and typographical errors, and run a spell
check. It should be neatly typed and letter perfect. Your resume is a reflection on
you and how you will perform on the job.
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Your resume should be only ONE page in length on 8 ½ x 11 inch bond paper,
unless that would require you to delete very pertinent information about yourself.
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Use positive action verbs to dramatize your experience and skills (refer to page 4
for a listing of words). Use the present tense of verbs for current activities and the
past tense for previous experience.
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Place important items in the most prominent areas of your resume.
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It is recommended that you type your own resume on a word document and save
it on your computer. This will enable you to make changes and corrections at any
time.
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DON'TS FOR THE RESUME
DON'T:
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include information that would automatically screen you out (i.e.,
marital status, personal information, dismissals, low grades, etc).
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use the words "I' or "ME." The resume should be written in telegraphic style.
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leave out volunteer work or other experience where you have demonstrated high
level skills.
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FALSIFY INFORMATION ON A RESUME!
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abbreviate in a resume.
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include names of references on the actual resume sheet.
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include highly detailed information; save it for your interview.
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put the word "Resume" at the top of the resume.
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use fluffy rambling "objective statements."
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list salary information.
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use full addresses and zip codes of former employers.
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list reasons for leaving jobs.
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list names of supervisors.
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THE RESUME
A strong resume is essential to your success in landing a co-op or an internship
placement. It is a marketing document that must "sell you." Present your
achievements, interests and potential that will make you stand out. Include relevant
course work, special concentration or minor, GPA (3.0 or better), papers, products, and
activities. Also consider the jobs you have held and communicate the "transferable"
skills (e.g., writing, computers, planning) that would be relevant to any employer.
Further:
1. Limit your resume to one page. While this may be difficult, employers scan
resumes quickly, and may not be inclined to turn the page. For the purpose of a
co-op or internship, your resume may go on a second page as long as it is at least
a paragraph (or more) on the second page. If you are a part-time student and
working full-time, don’t hesitate to complete two pages if necessary.
2. Tailor your resume. Depending on the type and number of positions you are
seeking, if you have access to a computer and quality printer, specifically target
your resume to the position you want. You may also develop more than one
resume (e.g., include alternate objectives).
3. Sell yourself. Make the absolute strongest possible presentation of your
accomplishments, your enthusiasm, and your potential. Be assured that your
competition is doing the same.
4. Send out perfect resumes. You will be emailing your internship resume back
and forth to the Director until it’s perfect, so expect anywhere form 1-4 revisions.
Pay strict attention to the Director’s suggested revisions, since 4 revisions
indicate you’re rushing and not paying careful attention to the revisions
suggested. Employers have very little information on which to base their hiring
decisions. A mistake as simple as a misspelled word can make the difference
between landing or not landing an internship, much less making it to the
interview.
COMPONENTS of CO-OP or INTERNSHIP RESUME
The resume that you will compile for a co-op or internship experience will differ
slightly from the resume you will do upon graduation. The OBJECTIVE of your
resume for a co-op or internship position should reflect your academic program. Be
creative! In what specific area would you or do you want to gain "hands-on" experience?
The objective is followed by your EDUCATION section. The education section can also
be placed towards the end of your resume (after the work experience section) after you
have had a substantial amount of work experience.
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An HONORS and LEADERSHIP section will follow your education section if
this applies to you. Any scholarships, Dean's List, Awards, Merits, etc. can be added
under this category. The education section is followed by RELEVANT
COURSEWORK: courses you have taken related to your field that can assist you on
your co-op or internship experience. A COMPUTER SKILLS section follows the
relevant course work. Whatever computer software you have knowledge of, list.
Computer skills are a marketing tool for you. No matter what field you are going into,
most employers keep track of records; perform documentation, etc. on a computer. Word
processing programs (e.g. WordPerfect 6.0 for Windows, Microsoft Word), spreadsheet
programs (e.g. Excel, Lotus for Windows), and Internet Applications are some ideas of
what you can include if you are literate in these areas. Next, you want to begin your
WORK EXPERIENCE section. For those potential co-op candidates interested in the
Job Enrichment Program, you may want to call this category PROFESSIONAL
EXPERIENCE since you have been in the working world for quite some time.
The work experience section is followed by an ACTIVITIES section if this
applies. This category can also be called INTERESTS or AFFILIATIONS. Are you
involved in any campus activities? Do you have any favorite hobbies? Are you a
member of any clubs on campus? Professional organizations in your field?
Memberships, Majors Accomplishments and Military Experience may be also be listed as
separate sections if this applies to you.
A REFERENCES section is the last category on the resume. This section serves
as a closing to the resume and invites employers to ask for a list of references if they are
seriously considering you for the position. Including a reference section on the resume is
optional. The statement should read either "References Available upon Request" or
"References Furnished Upon Request."
Please remember that a good resume will provide you with a job opportunity. It
WILL NOT necessarily get you a job, but it WILL get you an interview.
(Refer to the Sample Resumes, which begin on page 12)
CLOSING REMARKS ABOUT YOUR RESUME
A couple of guidelines for a better presentation
Visually enticing - a work of art. Simple clean structure. Very easy to read.
Symmetrical. Balanced. Uncrowded. As much white space between sections of writing
as possible; sections of writing which are no longer than six lines; shorter if possible.
Maximum use of italics, capital letters, bullets, boldface, and underlining, with
uniformity and consistency. Absolute parallelism in design decision, for example: if a
period is at the end of one’s job dates, a period should be at the end of all jobs dates; if a
degree is in boldface, all degrees should be in boldface.
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As mentioned above, the resume's first impression is most important. It should be
visually appealing to be inviting to the reader. Remember to think of the resume as an
advertisement.
Absolutely no errors. No typographical errors. No spelling errors. No grammar, syntax,
or punctuation errors. No errors of fact. Always use spell check (which doesn’t always
catch everything). Therefore, have someone other than yourself also proofread before
mailing it to the Director of Co-op/ Internships.
ACCOUNTING RESUME
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JOHN DOE
1234 Main Street
Philadelphia, Pennsylvania 19134
(215) 666-5678
[email protected]
OBJECTIVE
A position in the field of accounting to complement my academic
program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Accounting
Expected: May 2014
GPA: 3.6/4.0
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Financial Accounting
Managerial Accounting
Auditing
Macro and Microeconomics
Advanced Accounting I and II
Cost Accounting II
Intermediate Accounting
Cost Accounting I
Introduction to Taxation
Writing I and II
Microsoft Word, Microsoft Excel, Internet Applications
Accounts Payable Clerk , September 2009 to present
Fleet Bank, Bensalem, Pennsylvania
• Verify the accuracy of vendor changes
• Prepare invoices for payment
• Handle processing and distribution of final payments
Courtesy Clerk, May 2008 to August 2009
Wal-Mart, Philadelphia, Pennsylvania
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Assisted customers
Tabulated sales reports
Directed employees in my department
Entered daily transactions
AFFILIATIONS
Student Member of the Pennsylvania Institute of Certified Public
Accountants
ACTIVITIES
National Business Honor Society
Business Society (Campus Business Club at Holy Family University)
Student Government Treasurer, Holy Family University
REFERENCES
Available upon request
9
ART RESUME
10
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19115
(215) 666-5678
[email protected]
OBJECTIVE
To obtain a position in the field of graphic arts to complement my
academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Art
Expected: December 2014
GPA: 3.2/4.0
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Art Appreciation
Drawing & Composition I
Advanced Studio Art
Design I &II
Advanced Studio Art III
Watercolor I
Sculpture I
Painting I & II
Survey of Western Art
Introduction to Computers
Quark and Photo Shop, Microsoft Word, Internet Applications
Sales Associate, July 2009 to present
J.C. Penney, Langhorne, Pennsylvania
• Handle monetary transactions
• Provide efficient service to customers
• Recognized for outstanding customer service
Counter Clerk, June 2008 to June 2009
Rillings Bakery, Media, Pennsylvania
• Operated cash register
• Worked in a fast-paced environment with a variety of people
• Served customers
ACTIVITIES
Humanities Society, Holy Family University
AFFILIATIONS
Philadelphia County Art Club
INTERESTS
Biking, aerobics, and painting
REFERENCES
Available upon request
11
BIOLOGY RESUME
(BIOCHEMISTRY MAJORS REFER TO THIS FORMAT ALSO.)
12
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
OBJECTIVE
To gain research experience in the field of Biology to complement my
academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Biology
Expected: December 2014
GPA: 3.6/4.0
HONORS
Beta Beta Beta (Lambda Chi Chapter) Biology Honor Society
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Human Biology
Microbiology
Concepts in Science
Cell Biology
Classical Genetics
General Immunology
Molecular Genetics
Anatomy & Physiology
Introduction to Computers
Writing I and II
Calculus I
Fundamental Biological & Chemical Principles
Microsoft Word, Microsoft Excel, Internet Applications
Petting Zoo Attendant, June 2009 to present
Philadelphia Zoo, Philadelphia, Pennsylvania
• Maintain the petting Zoo collection
• Train and supervise volunteers
Server, January 2008to May 2009
Bennigan’s Restaurant, Philadelphia, Pennsylvania
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Waited on customers
Prepared side order food to be served
Welcomed and seated customers
Learned to work well under pressure
ACTIVITIES
The Albertans, Holy Family University Science Club
Sophomore Class Vice-President, Holy Family University
REFERENCES
Available upon request
13
COMMUNICATIONS
RESUME
14
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
OBJECTIVE
To gain experience in the field of Communications to complement my
academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Communications
Expected: May 2014
GPA: 3.3/4.0
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Interpersonal Communications
Introduction to Public Relations
Communication and Culture
Introduction to Broadcasting
Introduction to Computers
Journalism I & II
Creative Writing
Effective Speaking
Honors Writing I and II
Film
Microsoft Word, Microsoft Excel, Internet Applications
Operations Clerk, April 2009 to present
Manufacturers USA, Philadelphia, Pennsylvania
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Monitor daily balance of corporate stocks and bonds
Calculate daily account transactions
Deal effectively with various departments
Research unbalanced positions on accounts
Journalism Assistant, September 2008 to March 2009
The Daily Newspaper, Philadelphia, Pennsylvania
• Wrote feature articles
• Proofread for the head journalist
• Performed duties with limited supervision
ACTIVITIES
Editor of Familogue, the Holy Family University Yearbook
Staff Writer for Folio, Holy Family University Publication
Member of the Humanities Society, Holy Family University
INTERESTS
Tennis, running, and boating
REFERENCES
Available upon request
15
COMPUTER
MANAGEMENT
INFORMATION SYSTEMS
RESUME
16
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19137
(215) 666-5678
[email protected]
___________________________________________________________
OBJECTIVE
To obtain a position in the field of computer science or management
information systems where my computer experience can be applied.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Computer Management Information Systems
Expected: May 2014
GPA: 3.8/4.0
HONORS/AWARDS Dean's List – Spring 2008 and Fall 2008
RELEVANT
COURSEWORK
Introduction to Computers
Macroeconomics
Math Analysis for Business
Economics
Systems Analysis & Design
Management Information Systems
COMPUTER
SKILLS
Languages: PASCAL, BASIC, COBOL
Hardware: IBM PC, IBM 3260, Commodore 128
Software: Excel, PFS WRITE, dBase III
EXPERIENCE
Computer Lab Assistant, January 2009 to present
Holy Family University, Philadelphia, Pennsylvania
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Writing I and II
Database Management
Principles of Marketing
Principles of Accounting
Advanced Programming
Assist students with the coding and debugging of their programs
Gained extensive knowledge of IBM compatibles
Demonstrate use of the IBM PC and terminal equipment
Prepare software documentation
Bank Teller, June 2008 – January 2009
Police and Fire Credit Union, Philadelphia, Pennsylvania
• Conducted daily monetary transactions
• Trained new personnel
• Handled customer inquiries and complaints
ACTIVITIES
National Business Honor Society, Holy Family University Chapter
Business Society (Business Club of Holy Family University)
INTERESTS
Soccer, camping and fishing
REFERENCES
Available upon request
17
CRIMINAL JUSTICE
RESUME
18
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
OBJECTIVE
To gain experience in an area of Criminal Justice to complement my
academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Criminal Justice
Expected: December 2014
GPA: 3.9/4.0
HONORS
Dean’s List - Fall 2010
RELEVANT
COURSEWORK
Writing I and II
Corrections
Law Enforcement
Juveniles & the Law
Police & Community Relations
Criminal Law
Probation and Parole
Introduction to Computers
The Court System & Court Procedure
Introduction to the Criminal Justice System
Research Methods for Social & Behavioral Sciences
COMPUTER
SKILLS
EXPERIENCE
Microsoft Word, Microsoft Excel, Internet Applications
Security Guard, August 2009 to present
Sam's Wholesale Club, Philadelphia, Pennsylvania
• Provide day security in a highly utilized facility
• Check membership identifications
• Stamp receipts as members leave store with merchandise
Customer Service Associate, June 2008 to July 2009
Wawa, Philadelphia, Pennsylvania
• Operated cash register and maintained proper cash levels
• Prepared food service orders
• Replenished products and supplies
ACTIVITIES
REFERENCES
Member of Social and Behavioral Science Club, Holy Family University
Holy Family University Basketball Team
Student Government President, Holy Family University
Police Explorers
Available upon request
19
FINANCE RESUME
20
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19134
(215) 666-5678
[email protected]
OBJECTIVE
A position in the field of finance to complement my academic
program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Finance
Expected: May 2014
GPA: 3.6/4.0
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Financial Accounting
Managerial Accounting
Math for Business I & II
Macro and Microeconomics
Money and Banking
Financial Management I & II
Investments
Mergers and Acquisitions
Introduction to Taxation
Writing I and II
Microsoft Word, Microsoft Excel, Internet Applications
Accounts Payable Clerk, September, 2009 to present
Fleet Bank, Bensalem, Pennsylvania
• Verify the accuracy of vendor changes
• Prepare invoices for payment
• Handle processing and distribution of final payments
Courtesy Clerk, May 2008 to August 2009
Wal-Mart, Philadelphia, Pennsylvania
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Assisted customers
Tabulated sales reports
Directed employees in my department
Entered daily transactions
AFFILIATIONS
Student Member of the Pennsylvania Institute of Certified Public
Accountants
ACTIVITIES
National Business Honor Society
Business Society (Campus Business Club at Holy Family University)
Student Government Treasurer, Holy Family University
REFERENCES
Available upon request
21
FIRE SCIENCE & PUBLIC
SAFETY
ADMINISTRATION
RESUME
22
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19124
(215) 666-5678
[email protected]
__________________________________________________________________________
OBJECTIVE
To gain experience within another facet of the firefighting profession to
complement my academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Fire Science and Public Safety Administration
Expected: May 2014
GPA: 3.6/4.0
RELEVANT
COURSEWORK
Principles of Accounting I and II
Business Math I and II
Emergency Services Administration
Contemporary Public Safety Issues
Major Incident Analysis
Public Risk Analysis
Introduction to Computers
AWARDS AND
COMMENDATIONS Received five Unit Citations for accident rescues
Firefighter of the Year Award, 2008
COMPUTER
SKILLS
EXPERIENCE
Microsoft Word, Microsoft Excel, Internet Applications
Firefighter, January 2007 to present
Philadelphia Fire Department, Philadelphia, Pennsylvania
• Investigate and respond to all fires
• Assist in the inspection of buildings for fire code regulations
• Prepare reports and maintain records on suspicious fires throughout the
city
Courtesy Clerk, May 2008 to August 2009
Wal-Mart, Philadelphia, Pennsylvania
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Assisted customers
Tabulated sales reports
Directed employees in my department
Entered daily transactions
ADDITIONAL
TRAINING
Certificate in Hazardous Materials, 2006
AFFILIATIONS
Active Member of the National Organization of Firefighters
REFERENCES
Available upon request
23
HISTORY RESUME
(HUMANITIES MAJORS REFER TO THIS FORMAT ALSO)
24
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
OBJECTIVE
To obtain a position in the field of history to complement my academic
program and experience.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Humanities, concentration in History
Expected: May 2014
GPA: 3.7/4.0
HONORS
Dean's List - Fall 2008
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
U.S. History, 1763-1877
20th Century Europe
Western Heritage
Introductory Politics
Early Modern Europe
Principles of Geography
U.S. History, 1877 to present
Western Heritage to 1500
Medieval Life and Thought
Introduction to Computers
Microsoft Word, Microsoft Excel, Internet Applications
Tour Guide, December 2008 to present
Museum of Natural History, Philadelphia, Pennsylvania
• Guide tours throughout museum
• Arrange displays of new exhibits
• Market tours through promotional events
Computer Lab Assistant, March 2007 to November 2008
Holy Family University, Philadelphia, Pennsylvania
• Assisted students with debugging of programs
• Answered any computer oriented questions
• Demonstrated the use of computer equipment
ACTIVITIES
Member of the Humanities Society, Holy Family University
Member of the National Museum Council
INTERESTS
Hiking, camping and fishing
REFERENCES
Available upon request
25
INTERNATIONAL
BUSINESS RESUME
26
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
OBJECTIVE
To gain experience in the field of International Business to complement
my academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in International Business
Expected: December 2014
GPA: 3.9/4.0
HONORS
Dean’s List – Fall 2010
RELEVANT
COURSEWORK
International Business
Global History 1700 to Present
Principles of Financial Accounting
Principles of Managerial Accounting
Business Law I
COMPUTER
SKILLS
Microsoft Word, Microsoft Excel, Internet Applications
EXPERIENCE
Bookkeeper’s Assistant, January 2009 to present
Meadow Incorporated, Philadelphia, Pennsylvania
Economic Theory-Macro
Economic Theory-Micro
Principles of Management
Principles of Marketing
• Assist bookkeeper with daily questions
• Monitor travel expense account
• Handle petty cash transactions
Teller/Receptionist, July 2008 to March 2009
First Union Bank, Philadelphia, Pennsylvania
• Conducted daily transactions
• Trained new personnel
• Learned to deal effectively with a variety of people
AFFILIATIONS
Member of the Business Society, Holy Family University
REFERENCES
Available upon request
27
MATHEMATICS RESUME
28
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19116
(215) 666-5678
[email protected]
______________________________________________________________________________
OBJECTIVE
To gain experience in the field of statistics to complement my academic
program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Mathematics
Expected: May 2014
GPA: 3.7/4.0
HONORS
Kappa Mu Epsilon Honor Society
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Modern Algebra
Probability
Modern Geometry
Advanced Calculus
Topology
Introduction to Computers
Linear Algebra
Statistics
Differential Equations
Numerical Analysis
Theory of Numbers
Elements of Mathematics
Microsoft Word, Microsoft Excel, Internet Applications
Math Lab Assistant, January 2009 to present
Holy Family University, Philadelphia, Pennsylvania
• Assist in daily functions of the math lab
• Tutor students in Algebra, Geometry, and Calculus
• Schedule assistants for math lab hours
Server, August 2008 to March 2009
Pizza Hut, Philadelphia, Pennsylvania
•
•
Learned to work quickly and accurately under pressure
Welcomed and served customers
ACTIVITIES
Holy Family University Soccer Team
REFERENCES
Available upon request
29
MANAGEMENTMARKETING RESUME
30
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
______________________________________________________________________________
OBJECTIVE
To gain experience in the field of Management or Marketing to
complement my academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Management-Marketing
Expected: December 2014
GPA: 3.9/4.0
HONORS
National Business Honor Society
Dean’s List- Spring 2010
RELEVANT
COURSEWORK
Economic Theory-Macro
Principles of Management
Economic Theory-Micro
Labor Law
Principles of Marketing
Human Resource Management
Operations Management
Business Law
Principles of Managerial Accounting
Quantitative Methods for Decision Making
Industrial & Organizational Psychology
COMPUTER
SKILLS
Microsoft Word, Microsoft Excel, Internet Applications
EXPERIENCE
Bookkeeper’s Assistant, January 2009 to present
Medow Incorporated, Philadelphia, Pennsylvania
• Assist bookkeeper with daily questions
• Monitor travel expense account
• Handle petty cash transactions
Teller/Receptionist, July 2008 to December 2009
Commerce Bank, Philadelphia, Pennsylvania
• Conducted daily transactions
• Trained new personnel
• Learned to deal effectively with a variety of people
AFFILIATIONS
Business Society, Holy Family University
REFERENCES
Available upon request
31
PSYCHOLOGY FOR
BUSINESS
RESUME
32
JANE J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
______________________________________________________________________________
OBJECTIVE
To gain experience in the field of human resource management to
complement my academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Psychology for Business
Expected: December 2014
GPA: 3.9/4.0
HONORS
National Business Honor Society
Dean’s List- Spring 2010
RELEVANT
COURSEWORK
Economic Theory -Macro
Principles of Management
Economic Theory-Micro
Principles of Marketing
Principles of Managerial Accounting
Labor Law
Human Resource Management
Operations Management
Business Law
Introduction to Computers
Industrial & Organizational Psychology
Quantitative Methods for Decision Making
COMPUTER
SKILLS
Microsoft Word, Microsoft Excel, Internet Applications
EXPERIENCE
Bookeepers's Assistant, January 2009 to present
Medow Incorporated, Philadelphia, Pennsylvania
• Monitor travel expense account
• Handle petty cash transactions
Teller/Receptionist, July 2008 to March 2009
American Heritage FCU, Philadelphia, Pennsylvania
• Conducted daily transactions
• Trained new personnel
• Learned to deal effectively with a variety of people
AFFILIATIONS
Business Society, Holy Family University
Student Member, Society for Human Resource Management
REFERENCES
Available upon request
33
PSYCHOLOGY RESUME
34
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 666-5678
[email protected]
______________________________________________________________________________
OBJECTIVE
To gain experience in the field of Psychology to complement my
academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Psychology
Expected: May 2014
GPA: 3.0/4.0
HONORS
Psi Chi National Honor Society for Psychology
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Psychology of Human Development
Principles of Interviewing
Research Methods
Introduction to Counseling
Introduction to Computers
Social Psychology
General Psychology
Cognitive Processes
Abnormal Psychology
Group Dynamics
Microsoft Word, Microsoft Excel, Internet Applications
Daycare Assistant, June 2009 to present
Little Kids, Incorporated, Philadelphia, Pennsylvania
• Teach and supervise kindergarten age children
• Create activities for the after school program
• Maintain and decorate bulletin boards
Cashier, March 2008 to May 2009
Genuardi’s Family Markets, Philadelphia, Pennsylvania
• Operated cash register and handled monetary transactions
• Organized and shelved stock
• Trained new cashiers
AFFILIATIONS
Member of the Social and Behavioral Sciences Club, Holy Family
University
Student Government President, Holy Family University
REFERENCES
Available upon request
35
SPORT MARKETINGMANAGEMENT
RESUME
36
JOHN J. DOE
1234 Main Street
Philadelphia Pennsylvania 19154
(215) 555-5678
[email protected]
________________________________________________________________________
OBJECTIVE
To gain experience in the field of Sport Marketing-Management to
complement my academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Sport Marketing-Management
Expected: December 2014
GPA: 3.9/4.0
HONORS
National Business Honor Society
Dean’s List – Spring 2010
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Principles of Financial Accounting
Principles of Managerial Accounting
Principles of Management
Principles of Marketing
Sport Marketing and Promotion
Business Law
Economics of Sport
Sport Facilities
Events Management
Microsoft Word, Microsoft Excel, PowerPoint, Internet Applications
Workstudy, August 2009-present
Holy Family University, Philadelphia, PA
• Answer telephones
• Duplicating/filing
Bookkeeper, January 2008-March 2009
Northeast Times, Philadelphia, PA
• Gained knowledge of Accounts Receivable and Accounts Payable
• Communicated with vendors and customers
• Used computer applications in daily work
AFFILIATIONS Business Society, Holy Family University
REFERENCES
Available upon request
37
SOCIOLOGY RESUME
38
JOHN J. DOE
1234 Main Street
Philadelphia, Pennsylvania 19154
(215) 555-5678
[email protected]
________________________________________________________________________
______
OBJECTIVE
To gain experience in the field of Sociology to complement my
academic program.
EDUCATION
HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania
Bachelor of Arts in Sociology
Expected: December 2014
GPA: 3.5/4.0
RELEVANT
COURSEWORK
COMPUTER
SKILLS
EXPERIENCE
Introduction to Sociology
Social Problems
Social Welfare and Human Services Social Theory
Principles of Interviewing
Marriage and the Family
Adult Development and Aging
Social Deviance
Race, Class and Gender: Diversity and Inequality
Microsoft Word, Microsoft Excel, Internet Applications
Bank Teller, January 2009 to present
Commerce Bank, Philadelphia, Pennsylvania
• Conduct daily monetary transactions
• Handle customer inquiries and complaints
• Train new personnel
• Assist in the loan process
ACTIVITIES
Social and Behavioral Sciences Club, Holy Family University
Rainbow Connection Club, Holy Family University
REFERENCES
Available upon request
39
INTERVIEWING TIPS
This section of the Cooperative Education and Internship Guide will assist you
with some of the techniques of interviewing and will complement what you learned in
your Interviewing Workshop. After you have experienced a co-op or internship program,
you need to contact the Director of the Careers Center to obtain assistance on the cover
letter (the Co-op Department now writes your cover letter) and update your current
resume for your career following graduation.
Basics of Interviewing
There are several basics you should be aware of about interviewing before you go
on the interview.
Phone Etiquette. Be professional in your speech when speaking to an employer
on the telephone. Avoid the "yeahs" and "uh-huhs." Make sure you ask for directions to
the interview, and confirm the date and time before you hang up the telephone. Contact
the Co-op Department and make a member of the staff aware of the date and time
of your scheduled interview.
How to Dress for an Interview. Your primary goal in dressing for an interview is
to feel great about the way you look while projecting an image that matches the
requirements of the job and the company.
Women should wear dress shoes, nylons, a dress or suit. A navy blue or black
suit is suggested. Make-up should not be excessive; wear little or no perfume. Ladies
with long hair should have their haired pulled back or up in a twist. Shoes should
coordinate with the suit and have a one to two inch pump heel. Go for perfection! Wear
professionally pressed clothing in natural fabrics. Spend a little more on a suit than you
normally would; you want a suit that makes you feel confident about yourself. Ladies,
please note: no mini-skirts.(no shorter than an inch above the knee). Men should wear
dress shoes, a suit, a shirt and tie. Your shoes should be polished and your suit should be
some shade of navy blue, gray or black. If you are applying for a finance or accounting
job, a very conservative suit would be appropriate. Men should have their hair above the
collar and absolutely NO earrings in the ear, or anywhere else for that matter.
Image is important to all companies and organizations. Once you've been hired,
your colleagues will tell you what is and is not acceptable by way of attire.
40
Preparation for the Interview
Research the Organization
Before your interview, you want to find out more about the company or
organization. By researching the company, you will be better prepared to answer the
interviewer's questions and ask questions that demonstrate your interest in the company
and in the position. Besides increasing your confidence, researching the company will
help you make an informed decision on whether or not you want to work for this
particular company or organization. The best way to obtain information about the
company or organization is to type in the name of the company in an internet search
engine and find the link to the company website and any other websites that mention the
company name. Find out as much as you can, so that your questions will sound
intelligent and show that you researched the company before the interview. You will also
be able to respond to questions during the interview because “you did your homework.”
Research the Job
Print out the job description from our website:
http://web3.holyfamily.edu/coop/jobs.html. Memorize all the specific skills that the
employer is looking for in a job candidate. Start thinking about how the employer would
think of you as a job candidate in terms of skills needed for the position. What would the
employer perceive to be your strengths? Your weaknesses? Try to understand what it
was about your resume that attracted your employers as well as what concerns you may
need to overcome.
41
Prepare and anticipate questions
WHAT THE EMPLOYER WANTS FROM YOU
►
What skills and abilities you possess, particularly those job-related
►
Why you chose your field
►
Interest in your field
►
What coursework/knowledge you possess
Subjective Evaluation:
 Eye contact  Maturity  Verbal skills  Enthusiasm
______________________________________________________
WHAT YOU WANT FROM THE EMPLOYER
►
Details about the position
►
Training you will receive
►
Does the position meet your expectations
►
How will position enhance your career goals?
►
Get a feeling for the company atmosphere, co-workers, supervisor
42
The Interview
The interview has two advantages:
(1)
It gives you an opportunity to demonstrate your strengths, enthusiasm and
suitability for the co-op placement or internship;
(2)
It gives you a chance to find out more about the organization.
Keep these points in mind as you prepare for your interviews:
1. Think ahead about the questions you will likely be asked and how you will
respond. Stay relaxed. Interviews usually follow fairly predictable lines.
Interviewers often invite you to "Tell us about yourself" or they will ask "Why are
you interested in a co-op or internship with our organization? What do you
expect from a co-op or internship? Why should we hire you?
2. Show that you know something about the organization's work. To prepare for
the interview, read a description of the organization in the recruiting literature or
on the Internet. The more you know about the organization, the more you will
stand out in the interview and tailor your interests and skills to the organization's
needs.
3. Control the parts of the interview that you can control. This means arriving
early, looking good (interview clothing should be conservative), and having
copies of your resume, a writing sample (if applicable), perhaps a
recommendation, and all correspondence you have submitted to the organization.
Make sure you're ready with some thoughtful, insightful questions when the
employer turns to you and asks, "Do you have any questions."
4. Follow-up your interview immediately after with a short "thank you" note to
each person with whom you interviewed within the organization. Mention in this
letter that you will contact them in the next week to find out if you can provide
more information.
43
WHAT CAN I DO TO PREPARE FOR THIS INTERVIEW?
BEFORE THE INTERVIEW
Identify your strengths, skills, goals, and personal qualities. This will enable you to
convince the interviewer that you are the employee he or she is seeking.
Research the organization by reading an annual report, other literature, or using the
Internet. Find out the job title and full name of the person who will interview
you. This will demonstrate that you have a sincere interest in the position and
will enable you to ask intelligent, appropriate questions.
Practice interviewing with a friend. An interview requires more than casual preparation.
Rehearsing will make you feel more self-confident and help you make a better
impression.
Ask your adviser or instructor for a mock interview.
Dress professionally and conservatively. If you make a negative impression, you may
not be fairly considered for the job.
AT THE INTERVIEW
1.
Arrive on time. If you arrive late, it reflects poorly on you and may decrease the
amount of time the interviewer planned to spend with you.
2.
Greet the interviewer by his or her title and last name; offer a firm handshake
and a warm smile.
3.
Be specific, concrete, and detailed in your answers. Avoid "yes" or "no"
responses. The more information you volunteer, the better the interviewer gets
to know you and is thereby able to make a better hiring decision.
4.
Be aware of the non-verbal messages you convey. Speak in an assertive voice
and make good eye contact.
5.
Do not mention salary in a first interview, unless the employer does. When
asked, give a realistic range for your position which will probably be on a per
hour basis, and add that experience is the most important factor to you. Be
careful not to over-price or under-price yourself.* (Note: Salaries for most coop positions are already set by the employer. If there is a range given, you may
get the higher end of it, depending upon your experience and how you
demonstrate it to the employer.) Internships may offer a stipend for meals
and/or transportation, or may be unpaid because the employer is offering
experience and training.
44
6.
Ask articulate, intelligent questions at opportune moments, but preface them
with statements, which demonstrate that you have done your "homework" on the
company. Your questions should convey enthusiasm and sincere interest in the
position.
7.
Be prepared to adapt to different styles of interviewing. Some interviews are
more structured than others. Note when the interviewer is bored or interested in
what you are saying; take verbal and nonverbal cues from him or her.
8.
If you are asked about weaknesses in your background, do not deny them.
However, never volunteer information that will reflect negatively on you.
9.
Ask the interviewer when a decision will be made and if and when the Co-op
Department can call and find out about the result of the interview. At the end of
the interview, thank the interviewer for the time spent with you, and express your
interest in the position.
AFTER THE INTERVIEW
1. Take notes on what you felt your weaknesses were in the interview or questions
you had difficulty answering, and determine how you can improve your next
interview.
2. Type a brief letter to the interviewer letting him or her know of your interest and
expressing appreciation for the time and consideration given to you. Also, talk
your interview over with a member of the Co-op Staff.
3. Follow up with the staff member of the Co-op Department who is helping you
with placement. Email him/her to let them know how you think the interview
went. They will follow up and confirm whether or not you will be hired/selected.
If offered the position, a few days is a reasonable amount of time for you to make
a decision. All offers of employment deserve a reply, preferable written, whether
or not you accept the offer; notify the Co-op Department first.
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TYPICAL EMPLOYER INTERVIEW QUESTIONS
Keep in mind that all questions serve a specific function. To help you better understand
the purpose of the conversation, we're also going to tell you why you're asked these
questions. Remember that your interviewer's questions may be phrased differently than
the ones below. These are just a few examples of the many questions that you could be
asked on a job interview.
ICE-BREAKERS
THE QUESTIONS
PURPOSE
1.
Did you have any trouble getting here?
*
To put you at ease.
2.
Can you believe this weather?
*
To engage in informal conversation
3.
You mentioned on your resume that you
ski…where do you like to go?
EDUCATION AND WORK HISTORY
THE QUESTIONS
PURPOSE
1.
Tell me about yourself?
*
2.
Why did you choose Holy Family
University?
*
3.
What are your extracurricular
activities?
4.
Tell me about your grades overall
and in your major?
5.
What has been your most rewarding
University experience?
6.
What have you learned from the
other jobs you have held?
7.
Why should someone hire you?
8.
What do you consider to be your greatest
strength? Weakness?
9.
How do you think a friend/teacher/professor
who knows you well would describe you?
To assess your background and
skills in relation to the position.
To decide how you will react and
make decisions in the future.
46
VALUES
THE QUESTIONS
PURPOSE
1.
What kinds of personal satisfaction do
you hope to gain from work?
*
To determine how well you
understand yourself.
2.
What motivates you?
*
To obtain information about
your motives.
3.
Describe how you work under pressure,
with deadlines, etc.?
4.
Are you a creative problem solver? Can
You give an example?
5.
Do you prefer working with other or by
yourself?
How do you work in a team? Describe any team experience you have had.
How would you rate yourself as a leader? An employee?
How do you deal with criticism?
AMBITIONS AND PLANS
THE QUESTIONS
PURPOSE
1.
What does success mean to you?
*
To learn how much you have
thought about future goals.
2.
What are your long-range and short-range
goals and objectives? How are you
preparing yourself to achieve them?
*
To know the degree of your
ambition.
3.
What personal characteristics do you
and feel are necessary to succeed in your
pursue field?
*
To see if your goals are realistic
to find out how actively you
your goals.
4.
Do you have plans for continued study?
5.
What do you see yourself doing five
years from now?
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COMPANY/ORGANIZATION
THE QUESTIONS
PURPOSE
1.
What do you know about our
company?
*
To see if you have conscientiously
researched the company.
2.
Why did you choose to interview
with our firm?
*
To determine if you are a "good
match" for the organization.
3.
Are we the type of firm you would
seek out for employment upon
graduation?
*
To reveal your interest in the
company.
4.
What do you feel our company has to
offer you?
5.
In what kind of work environment are you
most comfortable?
6.
In what ways do you think you can make
a contribution to an organization?
7.
Do you mind routine work?
8.
How would you describe your ideal job?
WIND-UP AND PROCEDURAL
THE QUESTIONS
PURPOSE
1.
When could you begin work?
*
Closing for the interview.
2.
Do you have any more questions?
*
Opportunity for additional
comments or questions.
3.
Is there anything else I should know
about you?
*
A last chance to "sell" yourself
4.
After today's interview, do you still
think the position is best suited to you?
48
QUESTIONS YOU MIGHT ASK
THE QUESTIONS
PURPOSE
1. What are the duties and
responsibilities for this position?
* To express your interest
in the position.
2. Can you describe for me a typical
day on the job?
* To help you determine if
you want the job.
3. Can I expect more responsibilities as
I master previous duties?
4. Will I be working with other interns
in this position?
5. Will you be my immediate supervisor?
(If so,) what are your personal expectations?
6. Does the company have long-term plans
for this department?
7. Is there a training or orientation program
for new employees?
8. What are the organization's future goals?
QUESTIONS YOU SHOULD NOT ASK
"How much is the salary?"
Any question that begins with, “If you should decide not to hire me ..."
"You don't expect me to work overtime, do you?"
ILLEGAL QUESTIONS
Although uncommon, listed below are questions sometimes asked by an unsavory
interviewer. You are not required to provide this personal information. Your best
response may be, "How do you feel that information is relevant to the position?"
·
·
Are you married?
How old are you?
·
·
What is your nationality?
Do you have children?
49
VERY IMPORTANT!
AFTER THE INTERVIEW
-The Thank You Note(Should be written within 48 hours after your interview)
100 Your Street
Hometown, State 01000
Date
Mr. John Doe
Director of Human Resources
XYZ Company
500 Fortune Street, Suite 1050
City, State 01000
Dear Mr. Doe:
Your first paragraph thanks the interviewer for his/her time and consideration. You
may also express how much you enjoyed the meeting and learning more of the position at
his/her firm.
The second paragraph might sum up some important qualifications you possess which
make you a good candidate for the position. For example, "I believe my organizational
abilities would make me particularly effective in this position", or "I am quite interested
in the accounting internship with XYZ Company because it complements my coursework
in taxes and auditing." Be enthusiastic and sincere with your comments.
The last paragraph thanks the employer once again for his/her interest in you as a
candidate. You may also write something to the effect of "I look forward to learning of
your decision" or "I am excited about gaining more knowledge in the field of social
work" or "The marketing internship at your firm sounds like an exciting opportunity."
Sincerely,
Your Name
Telephone Number
P.S.
Keep it short and sweet (one page) and check your spelling and typing!
If you would like, drop by the Co-op Department or have your co-op instructor or
academic adviser look over your letter.
10 Last Minute Pointers……
1.
Arrive on time.
2.
Introduce yourself in a courteous manner.
3.
Read company materials while you wait.
4.
Have a firm handshake.
5.
Use body language to show interest.
6.
Listen.
7.
Smile, nod, and give nonverbal feedback to the interviewer.
8.
Ask about the next step in the process.
9.
Thank the interviewer.
10.
Write a thank-you letter to anyone you have spoken to.
The Interview in a nutshell….
In 15- 20 MINUTES YOU MUST:
►
Talk about the job and relate it to your skills and strengths.
►
Make it a conversation.
►
Avoid "yes/no" responses
►
Tell the interviewer about your highlights.
►
Listen carefully to your interviewer.
BE PREPARED!
51
NOTES
52