AUSTRALIAN CHAMBER OF C O M M E R C E A N D I N D U S T RY February 2010 NUMBER 158 BOOSTING AUSTRALIAN APPRENTICESHIPS This first ACCI Review for 2010 examines the issue of improving workplace skills, in particular, policies to boost the number of people completing apprenticeships, as well as encourage older Australians to consider an apprenticeship. As Australia emerges from the global economic crisis and as our demographics change we must ensure we have the skilled workforce necessary to cope with increased demand and employment opportunities. Investment in our human resources is just as crucial as investment in our physical infrastructure. Australian industry needs a skilled, flexible and motivated workforce that further contributes to productivity gains and drives economic growth. Ensuring that all Australians are given the opportunity to actively contribute towards the growing economy is an important issue for business and industry in Australia. Between 2008 and 2009 the rate of unemployment among teenagers who were not in full-time education rose from 12.2% to 18.5%, the largest annual increase since the recession in the early 1990s. The number of 20 to 24-year-olds not engaged in full-time work or full-time education also rose considerably, to around 25 per cent, reversing the downward trend of the previous decade. Previous economic downturns have shown that it takes considerable time for youth unemployment to drop back to pre-downturn levels. Sustained youth unemployment puts considerable constraint on the capacity for growth within the economy - not only in the area of shortages in skills and labour, but in the reduced spending power of a major section of the population. In many cases, we see the perverse situation of high levels of youth unemployment prevalent in regions experiencing critical skills shortages in occupations requiring higher level and trades qualifications. Such occurrences clearly require challenging questions to be asked of our education and training systems, and our young people themselves and their prospective employers. Long periods of unemployment for young people often lead to longer term unemployment as they age or disengagement from the workforce altogether. Higher levels of education and skills not only increase earning power for individuals, they contribute to higher overall productivity for the nation in the longer term. There is great risk to Australia’s future productivity during a cyclical rebound if new apprentices are not recruited and existing apprentices do not complete their trades training. Not only should government be doing all it can to actively encourage employers to take on new apprentices or out of trade apprentices through the use of incentives and strong support services, it should also be supporting employers in assisting existing apprentices to complete their training. ACCI believes it essential that I N S I D E governments and business work in partnership to develop strategies that will ultimately Worth their Weight in Gold Launch lead to sustainable increases in In December 2009, ACCI apprenticeship commencements President David Michaelis and for those young Australians Federal Minister for Employment Participation Mark Arbib launched currently outside the workforce. new research on disengaged Government Departments and apprentices. Page 5 Job Network Providers need to work with the business community Mature Aged Pathways to ensure that employers are ACCI has commenced research fully aware of the benefits that on ways to encourage more employing an apprentice can mature aged Australians to consider apprenticeship options. bring to their business and the Page 6 incentives that are available. BUSINESS NEEDS ACCI also stresses that it is imperative that young jobseekers have both the required skills and a work-ready attitude to ensure smooth transitions into the workforce. To work in the modern knowledge society, employees must be able to plan, carry out and check their work in an integrated manner. Apprenticeship training must be oriented towards this aim. Apprenticeships must promote employability in a changing work environment. They must include strong technical skills directly relevant to the needs of industry along with generic skills such as strong language, literacy and numeracy and employability skills that will guarantee the portability of the apprentice’s skills base. ACCI REVIEW ACCI REVIEW February 2010 APPRENTICESHIP NON-COMPLETION Completion and non-completion rates of apprentices have been an area of interest and concern for many years – both within Australia and internationally. Apart from the obvious impact on the size of the employment pool, attrition involves wastage of employer and employee resources as well as training provider resources. This concern sharpened significantly in recent times, where economic growth rates were significantly in excess of rates of employment growth. Rates of attrition amongst apprentices in some trades occupations were in excess of 50% of commencements. High attrition rates naturally reduce the number of skilled tradespeople in the workforce, creating or exacerbating skills shortages and restricting business growth. ACCI APPRENTICESHIP RESEARCH A systematic approach is one that is evidence-based, logical, rigorous, thorough, targeted, engaging, interventionist, customised, benchmarked and continuously improved. The identification of the importance of a systematic approach is in contrast to most approaches advocated in the literature, which generally recommend that employers give equal attention to all the factors that might affect the retention of apprentices, without attempting to prioritise those factors or indicate how they are interconnected. Undifferentiated lists of good practice tips on the major factors, such as the quality of the off-the-job training or the level and type of support provided on-the-job, are certainly useful. However these lists don’t provide employers with any clear direction about to what to do first, what to concentrate on, or how different factors relate. The recommendations in this report rectify this deficiency, particularly by clarifying priority tasks for employers. Over the course of the last 18 months, ACCI has undertaken two research projects examining apprentice retention and engagement strategies. The benefits of using a systematic approach are many and include that: • the recruitment of appropriate apprentices can be planned in detail; A Systematic Approach to Retaining Apprentices • the working lives of apprentices can be enhanced and the risks of apprentices leaving can be minimised; and Apprenticeship non-completions are a major concern for Australian business and are a significant drain on the national training effort. Increasing completion rates will lead to better return on investment in training for employers and governments and increase workforce skill levels. The first project A Systematic Approach to Retaining Apprentices, examined apprenticeship non-completions from an employer perspective, with the key findings structured as evidence-based, logical and rigorous principles for employers to follow and processes to implement as part of a holistic workplace management strategy. A Systematic Approach to Retaining Apprentices focused on the attitudes of employers that can have a positive impact on apprenticeship completion rates. The key findings are structured around the following core concepts for retention: • attracting the right person; • recruiting and inducting good apprentices; • making work and training meaningful; • providing personal and professional support; • providing effective training; and • making full use of information and support services. Key Findings The research in this project showed that it is possible and important for employers to take a systematic approach to retaining apprentices. • all stakeholders can be made aware of why specific retention strategies are being used and how they can contribute to assisting and retaining apprentices. A Systematic Approach The research found that a number of principles guide an employer’s overall planning and implementation processes, relating to the retention of apprentices. 1. Collaborate. The employer develops a network of collaborative partnerships with other stakeholders. The study shows that in many cases the core partnership for attracting apprentices involves three stakeholders: the company, the school and the individual. But more often than not this core partnership also involves other critical stakeholders such as parents, training providers, industry associations, networks of like-minded businesses and supportive government officers. 2. Target. The employer identifies and recruits apprentices and newly qualified tradespeople with specific qualities. This study shows that retention is enhanced if the applicant has demonstrated a commitment to the trade he or she is seeking to gain. This commitment can be manifested in a range of ways – by the individual undertaking prevocational programs or seeking work experience. Ideally the commitment is accompanied by some practical skills for the trade in mind. 3. Engage and improve continuously. The employer engages continuously with apprentices, their work and their training and continuously develops strategies and systems for improvement. This study shows that retention of apprentices is enhanced where employers can ensure that the work of the apprentice is meaningful and their off- AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY ACCI REVIEW February 2010 the-job training is relevant, not only in the first year, but throughout the entire length of their apprenticeship and after they finish. The research showed that it is important for employers to take a positive and systematic approach to re-engaging and retaining previously disengaged apprentices. 4. Express high expectations. The employer conveys high expectations to the apprentice and requires the apprentice to meet those standards. This study has found that the retention of apprentices is enhanced if the employer sets the bar high and challenges apprentices to stretch themselves in every facet of the apprenticeship. The ‘good practice’ employers, who have high retention rates, identified in this study set high standards for themselves and look to apprentices to do the same. As one employer put it, many disengaged apprentices looking to come back “are worth their weight in gold.” 5. Customise. The employer views the apprentice holistically, as a person not just as an employee, and where necessary develops customised strategies to suit that individual. This study has shown that retention of apprentices is enhanced where employers can modify their handling of an apprentice to accommodate random or unexpected challenges for the individual – for instance, difficulties associated with moving out of the family home. 6. Intervene. The employer intervenes to influence other stakeholders, for example training providers or government agencies, about how to address the needs of apprentices. This study shows that retention of apprentices is enhanced where the employer actively intervenes if some aspect of the apprenticeship is not going as well as possible. For instance, if there are issues with the off-the-job training, effective employers will engage with the training provider and seek to work together to address the issues. 7. Benchmark. The employer benchmarks with other employers, regarding the retention of apprentices. This study has identified both formal and informal benchmarking strategies used by ‘good practice’ employers of apprentices. Formal benchmarking can involve structured visits between employers in the same industry where approaches to apprenticeships are shared, for example as we observed in this project between colleagues across the boat building or manufacturing industries. Informal benchmarking might be undertaken by employers participating in and learning from industry forums or industry-school committees or industrygovernment programs. Another employer put it this way: “I think it’s good to give the kids another opportunity. It’s good for us because they’re experienced and they’re coming with other ideas. They’re not coming straight out of school.” Major findings from the research were that: • previously disengaged apprentices come with experience and expertise which can link directly to the needs of the business; • the often broader employment and life experience of a previously disengaged apprentice can make it easier to reliably assess their skills, attitude and potential; and • if employers are willing to examine the reasons why a person dropped out of an apprenticeship, including that the person was young and might have made mistakes, then they and the apprentice may benefit from giving that person a second chance. The research captures six dimensions related to strategies for the re-engagement and retention of former apprentices. These dimensions were: • Re-engagement: employer attitudes towards the hiring of disengaged apprentices; • Attracting the disengaged: the process of attracting disengaged apprentices back to their work and study; • Suitability of the apprentice: personal and professional skills that employers deem necessary for the successful completion of an apprenticeship; • Apprentice management: employers’ ability to manage the apprentice; • Support: the personal and professional support provided by an organisation for their apprentices; and • Information: employer awareness of government information designed to assist in the management of apprentices. Worth their Weight in Gold CONCLUSION Whilst undertaking this employer-focused research project, ACCI identified a significant knowledge gap concerning disengaged apprentices and efforts to draw them back into training. Employer and stakeholder interviewees and employer survey respondents have strongly endorsed the value of developing a systematic approach to both the attraction and retention of disengaged apprentices. A range of different parties can contribute to the development and maintenance of a systematic approach, including government, industry bodies, intermediaries such as employment agencies, and last but not least, employers. This knowledge formed the basis of ACCI’s second research project Worth Their Weight in Gold: Practical Strategies for Engaging and Retaining Disengaged Apprentices. This research is ground-breaking as there is almost no focus on disengaged apprentices in Australian or international literature. The research is also of high value because of the very detailed set of practical strategies it identified for employers to follow for each of the critical dimensions of an apprenticeship. In the coming year, the Australian business community needs to ensure that we are doing all we can to enhance participation options in the workforce for young Australians and to build the skills base of the Australian workforce so that growth is not constrained by the crippling skills and labour shortages that encumbered our economy before the global financial crisis. AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY ACCI REVIEW February 2010 CASE STUDY THEY COME WITH A BIT OF EXPERIENCE - AN APPRENTICESHIP CASE STUDY Racers Bar & Café is a small but vibrant café, opposite Lake Wendouree in Ballarat, Victoria. The regular, core staff includes the owner Nathan Tracy who has one other person helping him with front-of-house duties, plus a chef and an apprentice chef in the kitchen. With such a small staff, the apprentice is a key contributor to the success of the business. The role of the apprentice is even more important, given that Nathan bought the premises and opened up a year ago and is actively building up the clientele. The apprentice recruited by Nathan was ten months into his first year of his apprenticeship with his first employer when he decided to leave, as he found the expectations of the employer too high. He spent two months disengaged before successfully securing an apprenticeship at Racers Bar & Cafe. Before engaging the apprentice, Nathan considered four people’s profiles put forward by the employment agency and then gave two a trial. He also did some checking on the reason why the two preferred candidates left their first employers. “The first thing we looked at is why they were no longer employed. If it was out of their control then that’s great. We also did a lot of backtracking about why they finished up with their previous employers and if they had made mistakes and whether they were willing to admit that mistake and to then rectify it.” “We check out where their skill level’s at and what they’ve learned previously and whether that’s going to suit this style of café as well. What they can bring to the team is very important.” He is now a further four months into the apprenticeship and finding it very rewarding. Practical Strategies for Re-engagement and Retention Recruiting an Experienced Apprentice Drawing on the Racers Bar & Café case study, some practical re-engagement and retention strategies for employers to consider are set out in the box below. Nathan deliberately sought out an experienced apprentice through a local employment agency. “My brother owns Tracy the Placement People which is an employment agency and he does all my recruitment for me, or his staff do. So we just rang them and said, look, ideally we needed someone with a bit of experience that had probably done their first couple of months at least because I didn’t have the time to train up someone just out of school.” In approaching the employment agency for assistance, the value of an experienced apprentice was at the front of Nathan’s mind: “For me they come with a bit of experience, which is what I needed. I didn’t have the time to train someone up from straight out of school. They came in, they proved themselves straight away. Their previous employer had got rid of them for reasons that were out of their control. It was good to give them another opportunity to come back into the industry.” Nathan is clear about why he likes experienced apprentices. “I think it’s good to give the kids another opportunity.” “It’s good for us because they’re experienced and they’re coming with other ideas. They’re not coming sort of straight out of school.” “It’s good for us because they’re experienced and they’re coming with other ideas.” PRACTICAL RE-ENGAGEMENT AND RETENTION STRATEGIES – FROM AN EMPLOYER’S PERSPECTIVE Acknowledge previous experience. Identify the positive aspects of a disengaged apprentice, compared with an apprentice straight out of school, such as the disengaged apprentice’s understanding of a working life and the acceptance of the need to keep learning. Promote sources of assistance. To ensure the re-engaged apprentice learns from many sources, encourage the reengaged apprentice to seek ongoing information from other sources such as work colleagues, employment agencies, other businesses, expos and fairs, and the training provider. Seek qualities relevant to the business. Seek apprentices who are enthusiastic and willing to keep learning, who will fit in with the culture of the organisation and work well as a member of team, and who will accept the nature of the industry such as the need to work on weekends and to accept that the customer is always right. Encourage ongoing learning. Encourage the re-engaged apprentice to practice the new skills acquired from trade school. [This case study was originally published with the Worth Their Weight in Gold report] AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY ACCI REVIEW February 2010 DECEMBER WORTH THEIR WEIGHT IN GOLD LAUNCH In December 2009, ACCI President David Michaelis joined with Federal Minister for Employment Participation Senator Mark Arbib to launch the ACCI research study Worth Their Weight in Gold, Practical Strategies for Engaging and Retaining Disengaged Apprentices, at the NSW Business Chamber. The study examines re-engagement and retention strategies for disengaged former apprentices and the development of options that actively encourage re-engagement of disengaged apprentices. David Michaelis also took the opportunity to call on employers to demonstrate their commitment to improving employee skills by employing an apprentice and taking advantage of the Federal Government’s Apprentice Kickstart program. The Apprentice Kickstart initiative provides added incentive for employers to employ an apprentice before 28 February. The Government committed to increasing apprentice commencements by boosting the first year bonus payment to employers of traditional trades apprentices from $1500 to $4850 or an additional $2,350. After a period of nine months employers will be eligible for a further $2500 payment. Traditional trades include occupations such as carpenters, welders, cooks, electricians, joiners, and hairdressers and form part of the National Skills Needs List and are in constant skill shortage. ACCI President David Michaelis Speech – Apprenticeship Launch December 2009 “Minister Mark Arbib, ladies and gentlemen. I am here today as President of the Australian Chamber of Commerce and Industry, Australia’s peak business organisation, which is comprised of the 35 leading employer organisations in the country covering all geographic locations and all major industry sectors. Yet, at the end of this year, we also reflect on the fact that we need to re-invest in our human resources and skills base not just for today, but for tomorrow. The ACCI work on apprenticeships being launched today has been made possible through the financial support of the Australian Government through the Industry Strategies Program operated by the Department of Education, Employment and Workplace Relations. Under this program a network of Education and Training Advisers, or ETAs, has been established across Australia. The aim of the ETA initiative is to establish and maintain support mechanisms to increase the knowledge and understanding by business and enterprise of vocational and technical education issues. Through this initiative we develop a greater breadth of understanding of the vocational education and training system. We aim to increase the uptake of Australian Apprentices and enable a wider utilisation of nationally accredited training through Training Packages. As we take time out during the Christmas season I encourage employers to think about the number of young people receiving their final school grades, and what a job opportunity could mean for each one of them. My message to business owners in the traditional trades is to take a moment out over the next few weeks, and resolve to take on an apprentice if you possibly can. If you do it soon, over the summer, you will be able to take advantage of this additional support from the Government. Congratulations Minister on such an innovative approach to ensuring young people can enter more easily into the labour market.” In particular I welcome you all to the New South Wales Business Chamber, one of these 35 ACCI organisations, for the launch of some important research work undertaken in the area of disengaged apprenticeships. ACCI is deeply committed to improving the skills base of the Australian economy, and through employment, education and training, providing solutions to social disadvantage and giving hope and opportunity to young people. Our members work closely and cooperatively with industry, training providers, governments and the trade union movement at a national and local level on these common purposes. As we come to the end of a year when we have been buffeted by a global recession, our employment performance is holding up well - especially by world standards. NSW Business Chamber’s General Manager of Commercial Services Darren Cocks, ACCI Director of Employment, Education and Training Mary Hicks, Federal Minister for Employment Participation Senator Mark Arbib, and ACCI President David Michaelis at the launch of Worth Their Weight in Gold in December 2009. AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY ACCI REVIEW February 2010 MATURE AGED APPRENTICESHIP PATHWAYS A recent focus for the Australian business community and the Australian Government has been the future impact of the ageing workforce and how we can ensure that we make full use of the skills and experience of our older workers. Australia has seen a substantial increase in the median age (the age at which half the population is older and half is younger) of the Australian population. This median age has increased by 5.1 years over the last two decades, from 31.8 years at 30 June 1989 to 36.9 years at 30 June 2009. Over the next several decades, population ageing is expected to have significant implications for Australia in the areas of health, labour force participation, housing and demand for skilled labour1. The ageing of the Australian population presents some unique challenges for the Australian economy, given that: • labour force participation declines sharply as age increases, especially amongst males; • mature aged Australians are less likely to hold a postcompulsory qualification and less likely to undertake formal education and job-related training; • if mature aged people become unemployed then they will be unemployed for significantly longer than young people; and • a higher number of 50 to 64 year olds are welfaredependent. ACCI sees five key areas that need to be addressed, to meet the challenges posed by the ageing of the Australian workforce: 1. Labour market participation; 2. Population growth; 3. The fiscal impact of a large sector of the population leaving the workforce; 4. Workplace relations impediments preventing flexible workplace arrangements for mature workers; and 5. Health and welfare. Developing a more responsive education and training system to enhance the skills of older workers is a priority for industry. Currently there is no clear strategy to target existing mature aged workers to enhance their skills and productivity. There is additional urgency in developing this approach given the impact of new and emerging technologies on all workplaces, the lack of post-compulsory qualifications held by mature aged Australians and the need for some to update their skills as they change employment. Australia’s economic prospects and social fabric are dependent upon the level and composition of the resident population. The age profile and the education/training standards of Australia’s population will underpin our economic competitiveness, while the cultural mix and spatial distribution of the populace will also have a powerful influence. Central to increasing labour market participation amongst older workers is ensuring that they have in-demand skills that will enable them to participate fully in the workplace. ACCI Research Report - Mature Aged Apprenticeship Pathways ACCI is currently undertaking a project examining the views and opinions of employers with regard to increasing mature aged apprenticeship pathways and options that actively encourage the engagement of mature aged people and existing workers in apprenticeships. ACCI’s final report will include recommendations for employers, Registered Training Organisations and government to assist each in developing and maintaining effective engagement and retention strategies. The model will also include ways to utilise the network of ACCI business and industry organisations to facilitate engagement in training. The project, through surveys and interviews, will investigate and document demographic, environmental, technical, generational and managerial factors that may influence the engagement and retention of mature aged and existing worker apprentices as well as examining attitudinal factors such as: • why an employer would engage mature aged and existing worker apprentices; • the perceived pathways available to mature aged and existing worker apprentices and the VET sector options for further learning and career development; and • why mature aged people and existing workers would be unlikely to or may not be willing to undertake an apprenticeship and utilise the findings of existing research and what may influence engagement and retention. The research will also examine what factors will influence an employer’s decision to take on a mature aged apprentice, and: • how existing apprenticeship programs might be adapted to maximise the benefits and minimise the risks for the business; • how existing apprenticeship programs might be adapted to meet the needs of mature aged and existing workers; • balancing the tangible and intangible benefits and risks in determining a return on investment for the employer; 1. Population by Age and Sex, Australian States and Territories, Australian Bureau of Statistics, June 2009. AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY ACCI REVIEW February 2010 • the different issues faced by mature aged and existing worker apprentices when compared to traditional apprentices and how these differences impact on the employer’s business, administrative and support systems for apprentices; • where the employer’s efforts can be most effectively deployed; • where to direct employees for advice and support for decision making about career options and the potential of mature aged and existing worker apprenticeships; and • the valuable role a workforce development strategy, the considerations that underpin it and the tools used to develop it, can have in effective business planning. Encouraging mature aged workers to upskill or retrain has many benefits to employers, their workers and the economy as a whole. The National Industry Skills Committee notes that there are many likely benefits from investing in mature aged and existing worker skills development: “The benefits can include improved retention of existing employees, increased capacity of workers to take on new roles and tasks, linking organisational goals to workforce training and development and using existing, particularly mature aged workers to pass on invaluable skills and experience to younger workers” 1 The ACCI research project, Worth Their Weight in Gold: Practical Strategies for Engaging and Retaining Disengaged Apprentices found a further motivating factor for employers is the relative ease with which they are able to assess the attitude, maturity, reliability and potential of existing employees. In a report on factors impacting on the re-engagement of apprentices who had dropped out of their apprenticeship, employers indicated that these factors, rather than past history, were the critical elements in the decision. The National Industry Skills Committee paper A Framework for Building the Skills of the Existing Workforce identifies specific barriers to investment in workforce re-skilling by employers. They include: • a perceived likely low return on investment; • reluctance to invest in the development of lower skilled staff unless they are clearly going to need those skills in the future; • reluctance to invest in more highly skilled staff where skills are in high demand and workers are likely to be poached by competitors; • difficulty accessing relevant training that can be integrated with work schedules; • lack of knowledge of the training system; • administrative complexity; and Through this current research ACCI aims to address these perceptions and develop an approach that encourages business to see the value in upskilling older workers through increased retention of skilled workers and having a higher skilled, more innovative and productive workforce. In its response to the Australian Apprenticeship Taskforce Discussion Paper (July 2009), ACCI observed that the current level of incentive payments for business meet only a small proportion of the total costs of training an apprentice, which is estimated to be $128,000 over the duration of the apprenticeship. Reform of current incentives for training is needed to streamline the payment framework, minimise administration and maximise the benefits gained. The success of the Federal Government’s Apprenticeship Kickstart initiative, which is due to end on 28 February 2010, has shown that increased incentives really do make a difference to apprentice commencements. In the recent paper Keep Australia Working (Australian Government, 2009), the authors identify one of the key lessons learnt from the round of the Keep Australia Working forums conducted in August 2009 related directly to apprenticeships. Employers identified the need to simplify the existing apprenticeship system and consider better financial incentives to take on apprentices. ACCI has also concluded that Australian businesses need access to effective business planning and workforce development. This includes diagnostic tools and training needs analysis and assistance. This would enable many businesses to identify areas of potential productivity growth and facilitate training for existing workers to meet skills needs. CONCLUSION While many of the risks associated with engaging mature aged workers as apprentices are similar to the risks involved in any long term recruitment decision, some significantly different factors apply when compared to taking on a traditional apprentice. The apprentice’s personal circumstances are likely to be more complex requiring different kinds of workplace assistance, and rather than managing a transition from school to work, the employer will be supporting an apprentice returning to study after what can often be a significant gap. These risks can be managed through effective workforce planning that incorporates ongoing analysis of training needs and a formal or informal process for keeping track of employee skills. • employee resistance. 1. A Framework for Building the Skills of the Existing Workforce, NISC, 2008. AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY ACCI REVIEW February 2010 ACCI MEMBERS Chamber of Commerce and Industry ACT and Region Chamber of Commerce & Industry Australian Federation of Employers & Industries Business SA Chamber of Commerce & Industry Queensland Chamber of Commerce & Industry of Western Australia (Inc) Chamber of Commerce Northern Territory NSW Business Chamber Tasmanian Chamber of Commerce & Industry Ltd Victorian Employers’ Chamber of Commerce & Industry National Industry Associations ACCORD Agribusiness Employers’ Federation Air Conditioning and Mechanical Contractors’ Association Association of Consulting Engineers Australia (The) Australian Beverages Council Ltd Australian Food and Grocery Council Australian International Airlines Operations Group Australian Made, Australian Grown Campaign Australian Mines and Metals Association Australian Paint Manufacturers’ Federation Inc. Australian Retailers Association Bus Industry Confederation Live Performance Australia Master Builders Australia Inc. Master Plumbers’ and Mechanical Services Association of Australia (The) National Baking Industry Association National Electrical and Communications Association National Fire Industry Association National Retail Association Ltd Oil Industry Industrial Association Pharmacy Guild of Australia Plastics and Chemicals Industries Association Inc. Printing Industries Association of Australia Restaurant & Catering Australia Standards Australia Victorian Automobile Chamber of Commerce THE ACCI REVIEW IS A REGULAR PUBLICATION OF THE AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY ACCI Canberra ACCI Melbourne Level 3, Commerce House 24 Brisbane Avenue BARTON ACT 2600 PO Box 6005 KINGSTON ACT 2604 Phone:02 6273 2311 Fax: 02 6273 3286 Email: [email protected] Level 3 486 Albert Street EAST MELBOURNE VIC 3002 PO Box 18008 Collins Street East MELBOURNE VIC 8003 Phone:03 9668 9950 Fax: 03 9668 9958 Email: [email protected] w w w. a c c i . a s n . a u AUSTRALIAN CHAMBER OF C O M M E R C E A N D I N D U S T RY For further information about issues raised in the publication, contact the ACCI Review Editor, Brett Hogan, at ACCI’s Melbourne office. AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY
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