CLAIM
Technology
| TECHNOLOGY
Claim Capabilities for
CNA Technology Policyholders
With CNA at your side, you can be confident that your technology company is protected by a
national carrier with more than 100 years of experience and an “A” rating for financial strength.
When it comes to an insurance carrier with the direct technology industry experience to go
beyond standard claims services and provide high-quality solutions based on your individual
needs ... we can show you more.®
Effective and supportive claim handling that is among the strongest in the
industry
CNA is a world-class claim organization, setting the standard of excellence in the insurance
industry. It begins with a commitment to our people, which inspires employees to exceed
customer service expectations, ensuring a superior total claim outcome for our policyholders.
Consistent and seamless from claim reporting to resolution
That’s the CNA approach to claim handling. Beginning with just one phone call to
877-CNA-ASAP (262-2727), available 24/7, your claim is evaluated by our highly experienced
claim professionals specialized in handling specific types of claims. CNA Claim handlers
provide the time and attention necessary to process your claim, resulting in a fair outcome
with a timely resolution.
Additionally, CNA Claim adjusters become certified in their claim line of business by meeting
predefined requirements and standards through internal certification programs and a
comprehensive claim continuing education curriculum. That’s one reason CNA is one of the
most trusted names in commercial insurance, providing protection to more than one million
businesses and professionals in the U.S. and internationally.
Client Services managers are strategically located across the country to ensure you have one
point of contact throughout the claim process.
Strong connections with your independent agent
CNA Claim is committed to working together with agents to achieve superior claims
outcomes. One of the most valuable tools we offer is our pre-claim assistance, in which
adjusters provide helpful tips on preventing and mitigating losses prior to the start of a claim
So that in the event of an actual claim, we are well-positioned to handle the claim effectively.
Programs and services that help you manage risk and control costs
CNA offers quick and easy online claim reporting and, where permitted by law, access to
workers’ compensation claim information online. We also provide many programs designed
to help you manage and mitigate the overall cost of loss through return-to-work programs,
provider networks, medical bill review, vocational and cost and case management intervention,
litigation management and fraud investigation — just to name a few.
CLAIM
Technology
| TECHNOLOGY
Pre-Claim Assistance — can help with Technology Errors and Omissions claims, which are
often complex and involve unique legal issues. Being proactive is often the best way to
mitigate any exposure. Our Errors and Omissions polices offer the pre-claim assistance feature,
providing you with the benefit of CNA’s highly trained claim team prior to the start of a claim.
Also, any expenses the claim adjuster incurs in connection with the pre-claim assistance.
Information Risk Claims — and Data Breach claims can quickly accelerate. An immediate,
effective response may be the only thing standing between your company and stiff regulatory
fines. CNA can help guide you through the regulatory maze. Our team of experts is available
to help you through all phases of an information breach, including the response. We can
direct you to attorneys, breach response vendors and credit monitoring services so you can
effectively deal with the potential ramifications of any breach.
Return to Work Job Bank — helps you, your employees and the professionals involved
in managing a work-related injury understand what’s physically involved in the job, so they
can design a medically appropriate solution that may help minimize the number of days an
employee is away from work as a result of an injury. To access the job bank, visit
www.cna.com/returntowork.
Choices to Work® Return-to-Work Program — places injured workers in alternative work
positions when you can’t accommodate work restrictions at your facilities, resulting in
significant reductions in medical and indemnity costs.
We’re here when
you need us.
24/7/365.
Cost Management Programs — includes more than 800,000 providers across all 50 states.
Online provider look-up tools help to locate treating providers with ease.
Litigation Management Services — are offered through an Internet-based litigation
management tool used to budget and manage litigation costs by effectively using
state-of-the-art case management metrics, time tracking. Staff counsel is offered in 32 offices
across 23 states, covering major metropolitan areas with more than 200 trial lawyers with an
average of 18 years of legal expertise.
Special Investigations Unit — is designed to accelerate positive outcomes for claims by
minimizing fraud and optimizing resources, such as the Claim Fraud Reporting Line
(toll free 1-866-262-3116) or [email protected] and state-of-the-art predictive analytics program.
In 2013, CNA received the Celent Model Insurer Award, recognizing the Special Investigations
Unit’s innovation and use of anti-fraud technology.
Online Access — allows your agent to access on your behalf, loss runs and payments and,
where permitted by law, claim specialist notes and details.
Subrogation/Central Recovery — at CNA we employ a central subrogation team specifically
focused on exploring the recovery of claim payments made due to the negligence of a
third party — not the CNA policyholder. In 2014, this team recovered nearly of $118 million.
Many times our policyholders are able to recover some or all of their deductibles, helping to
maintain lower insurance rates because the at-fault party pays for the loss. Our Recovery teams
begin their recovery process while the claim is being handled, ensuring there is no disruption
to our policyholders’ claim handling.
For additional information on our products and services,
contact your independent agent or visit www.cna.com today.
One or more of the CNA companies provide the products and/or services described. The information is intended to present a general overview for illustrative
purposes only. It is not intended to constitute a binding contract. Please remember that only the relevant insurance policy can provide the actual terms,
coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change
without notice. Use of the term “partnership” and/or “partner” should not be construed to represent a legally binding partnership. CNA is a registered
trademark of CNA Financial Corporation. Copyright © 2015 CNA. All rights reserved. CL342.14
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