AT OXFAM WE WON’T LIVE WITH POVERTY.
Together we can end extreme poverty for good. Will you join us?
DEPUTY SHOP MANAGER
TRADING, RETAIL
Closing date:
30th May 2017
Interview dates:
TBC
ABOUT OXFAM
Oxfam is a global movement of people who won’t live with the injustice of poverty. Together we
save and rebuild lives in disasters. We help people build better lives for themselves. We speak out
on the big issues that keep people poor, like inequality, discrimination against women and climate
change. And we won’t stop until every person on the planet can live without poverty.
OUR VALUES
All our work is led by three core values:
Empowerment Everyone, from our staff and supporters to people living in poverty, should feel
they can make change happen.
Accountability We take responsibility for our actions and hold ourselves accountable. We believe
that others should also be held accountable for their actions.
Inclusiveness We are open to everyone and embrace diversity. We believe everyone has a
contribution to make, regardless of visible and invisible differences.
Safeguarding Trading is committed to safeguarding and promoting the welfare of children, young
people and Adults at Risk and expects all staff and volunteers to share this commitment .
OUR TEAM
Since 1948 Oxfam shops have been and are the heart of our charity and local communities, raising
vital funds and increasing public awareness. We are always guided by our values, health & safety
and ensuring a safe working environment for our shop teams as well as having a strong focus on
constantly growing sales. Shop teams are the heart of our shops and 22,000 volunteers donate
their diverse skills to maximise the income from the thousands of donations we receive every day.
The management team of a shop leads and motivates our empowered volunteers and achieves
results by focussing on basic standards, gift aid, online sales (where appropriate) and maximising
potential.
WHAT WE ARE LOOKING FOR
We are investing in more Deputy Shop Managers across our shop network as we believe this is
the best way we can drive sales growth. The Deputy Shop Manager is a vital role - they support
the Shop Manager in all aspects of the business and may hold the responsibility for some of the
aspects of the shop (i.e. Gift Aid, On line sales or running the shop on a Sunday). The
management team of a shop is pivotal for growing sales, the success of our business and has the
opportunity to make a real difference. Deputy Shop Managers enjoy working with people and are
comfortable delegating to the volunteer team, trusting volunteers to take on responsibility for a
wide range of tasks. We need someone with good customer service skills and the confidence to
run the shop in the absence of the Shop Manager; within an empowered environment. Great with
people, they always look for opportunities to attract new supporters every day and grow sales.
JOB PURPOSE
Growing Sales
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Working as a Management Team (with the Shop and Area Manager) to meet the shop and
area plans and targets.
To hold a shared responsibility with the Shop Manager working to meet Gift Aid targets on
sales and sign ups and to ensure an effective Gift Aid process in your shop.
Assist the Shop Manager to foster a creative and entrepreneurial shop environment where
team members seek to maximise new and innovative ways both within the shop and
through a variety of channels, such as online sales and community events.
Contribute to ensuring that all of Oxfam’s financial procedures are adhered to and executed
in a timely fashion by the shop team.
Support the Shop Manager to maximise the shop’s opening hours and ensure the shop is
open and managed by the shop team in the absence of the management team. This is
likely to include Sunday Trading.
Growing potential - Contribute to the empowerment of the volunteer team to work with local
and national contacts to generate additional income and change the shop in reaction to
local/area business developments and trends.
Team Leadership
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Support the Shop Manager to recruit, induct, manage, motivate and train an inclusive, and
diverse volunteer team.
Be able to communicate effectively with both the Shop Manager and the shop team and be
comfortable to represent Oxfam within the shop and the community.
Support the Shop Manager in maintaining Oxfam’s values and our commitment to
safeguarding in all the shops activities.
Provide a safe and healthy working environment and ensure that all team members are
aware of and operate within Oxfam’s health and safety policies and procedures, including
waste management.
Shop Floor
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Be actively involved in sourcing sufficient levels of stock locally working with the Shop
Manager, shop team and area team.
Support the Shop Manager to set up and maintain efficient and effective stock processing
systems, including backroom systems – ensuring Gift Aid is a priority.
Ensure that the quality and safety of donated stock is monitored by volunteers.
Collaborate with the Shop Manager to set high standards of cleanliness, display and
merchandising for both donated stock and any new products. Ensure that all legal and
Oxfam internal procedures regarding the sale of donated and new stock are adhered to.
Be actively involved with the team to promote seasonal/ topical promotions and endorse
national promotions.
Encourage and expect excellent customer service of yourself and the Shop Team with
regards to sales and donations. Ensure you act as an Ambassador for Oxfam at all times.
Being part of Oxfam
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Play a key role in enabling the shop to represent Oxfam and increase the knowledge of the
local community about Oxfam’s mission and work.
Keep up to date with developments and changes in the shop network and at area level.
Contribute to the integration of the shop into the local community in collaboration with the
Shop Manager and team.
Collaborate with the Shop Manager in empowering the team to respond to all appeals and
fundraising opportunities.
Key Skills and Competence
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Ability to work collaboratively and consultatively with the shop manager. (E)
Ability to lead a team of Volunteer and have some leadership experience. (E)
Ability to achieve results through others. (E)
Ability to delegate and coach individuals and teams.(E)
Excellent customer service skills. (E)
Ability to manage time under conflicting priorities. (E)
Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
Good communication skills. (E)
Enthusiastic and motivated with the ability to motivate others. (E)
Open and adaptable to change and able to support others through it. (E)
Ability to understand and establish successful retail processes. (D)
Ability to understand basic financial reports. (D)
IT literate, with basic numeracy skills, using email systems and online resources; basic
spreadsheets and word processing packages. Understanding of social networking and online sales. (E)
Works and acts within Oxfam’s values (E)
Able to work within required Safeguarding practices (E)
Ability to demonstrate an understanding of the value of volunteering within our shop model
(E)
CORE DETAILS
Location
To be confirmed.
Our package
£5,273 for 12 hours per week positions
£7,909.50 for 18 hours per week positions
Additionally London weighting or Hot Spot allowance where
applicable.
Grade:
E
Contract Type
Part time, Open Ended.
Hours of work
This is a part time role, Oxfam offers
various flexible arrangements which candidates can discuss by
contacting the Recruiting Manager directly, as they have
indicated that they would consider flexible options.
Weekend working will be a requirement of this role
This role reports to
Shop Manager
Staff reporting to this post
Collaborative management with the Shop Manager, of a team of
volunteers (average 32 per shop).
Annual budget for the post
N/A
At Oxfam our job descriptions provide a guide to what might be expected in the role. Along with our
strategy the job description is used to help to shape specific objectives for employees. Employees
are supported to deliver these objectives and they are annually assessed against them as part of
the Oxfam performance review process. This job description is not incorporated into the
employment contract.
HOW TO APPLY
Apply online
What will I need
Support and help
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Go to: for external applicants:
https://jobs.oxfam.org.uk
For internal applicants:
https://jobs.oxfam.org.uk/internal
Search for the vacancy using
the reference number
Complete the online application
process
Ensure you submit your
application before midnight
(GMT) on the closing date.
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Each recruitment is
unique and you will need
to follow the instructions
part of the online
application process. You
will usually be asked to
provide:
Your personal contact
details
The details of your
referee(s)
Details on how you meet
the skills, experience and
knowledge that are
required for this role
Look at our how to apply section
for helpful tips
http://www.oxfam.org.uk/what-wedo/about-us/working-at-oxfam/howto-apply-for-a-job
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Technical glitch? If you have any
issues when submitting your
application please contact
[email protected]
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We are unable to accept
prospective application but you
can sign up for our job alerts here
https://jobs.oxfam.org.uk/alertregister/
Oxfam is a Disability Confident Employer. Should you be unable to submit your
application online and would prefer an alternative method please contact our
resourcing team.
HOW TO FIND OUT MORE ABOUT US
Find out about everything we do - http://www.oxfam.org.uk/what-we-do
Get a feel of what it is like to work at Oxfam - http://www.oxfam.org.uk/what-we-do/aboutus/working-at-oxfam/life-at-oxfam
Find out more about our pay & benefits - http://www.oxfam.org.uk/what-we-do/about-us/working-atoxfam/what-oxfam-offers
FOLLOW US
OXFAM LEADERSHIP COMPETENCY FRAMEWORK
Competencies
Description
Decisiveness
We are comfortable to make transparent decisions and to adapt decision making
modes to the context and needs.
Influencing
We have the ability to engage with diverse stakeholders in a way that leads to
increased impact for the organization. We spot opportunities to influence effectively
and where there are no opportunities we have the ability to create them in a respectful
and impactful manner.
Humility
We put ‘we’ before ‘me’ and place an emphasis on the power of the collective, nurture
the team and play to the strengths of each individual. We are not concerned with
hierarchical power, and we engage with, trust and value the knowledge and expertise
of others across all levels of the organization.
Relationship
Building
We understand the importance of building relationship, within and outside the
organization. We have the ability to engage with traditional and non-traditional
stakeholders in ways that lead to increased impact for the organisation.
Listening
We are good listeners who can see where deeper levels of thoughts and tacit
assumptions differ. Our messages to others are clear, and consider different
preferences.
Mutual
Accountability
We can explain our decisions and how we have taken them based on our
organizational values. We are ready to be held to account for what we do and how we
behave, as we are also holding others to account in a consistent manner.
Agility,
Complexity,
and Ambiguity
Systems
Thinking
We scan the environment, anticipate changes, are comfortable with lack of clarity and
deal with a large number of elements interacting in diverse and unpredictable ways.
Strategic
Thinking and
Judgment
Vision Setting
We use judgment, weighing risk against the imperative to act. We make decisions
consistent with organizational strategies and values.
SelfAwareness
We are able to develop a high degree of self-awareness around our own strengths and
weaknesses and our impact on others. Our self-awareness enables us to moderate
and self-regulate our behaviors to control and channel our impulses for good purposes.
Enabling
We all work to effectively empower and enable others to deliver the organizations goals
through creating conditions of success. We passionately invest in others by developing
their careers, not only their skills for the job. We provide freedom; demonstrate belief
and trust provide appropriate support. We give more freedom and demonstrate belief
and trust, underpinned with appropriate support.
We view problems as parts of an overall system and in their relation to the whole
system, rather than reacting to a specific part, outcome or event in isolation. We focus
on cyclical rather than linear cause and effect. By consistently practicing systems
thinking we are aware of and manage well unintended consequences of organisational
decisions and actions.
We have the ability to identify and lead visionary initiatives that are beneficial for our
organization and we set high-level direction through a visioning process that engages
the organization and diverse external stakeholders.