John
M.
Thompson,
Ph.D.,
CPM,
FAAMA
3256 Theodore R. Hagans Drive, NE ▪ Washington, DC 20018 ▪ (803) 518-3844 ▪ [email protected]
https://www.linkedin.com/pub/dr-john-mark-thompson/26/4a4/a1a
HEALTH AND HUMAN SERVICES EXECUTIVE
Results-Oriented—Priority-Driven—Inspirational Team Leader—Innovative Problem Solver
Highly qualified, motivated, and ethical leader offering versatile and high profile experience and knowledge. Extremely
focused and motivated to achieve results by developing and leading high performing teams in a fast-paced working
environment to achieve the organization’s mission. Technically oriented, analytical thinker with a track record of
tackling highly complex issues with favorable outcomes. A leader who “thinks outside the box,” striving to engage the
workforce, improve business processes, expand service offerings, and exceed the customers’ expectations.
CAREER PATH
Director, Fulton County Aging and Youth Services Department
2015 to Present
Atlanta, Georgia
As agency head, I am responsible for strategic planning and management and developing, implementing, and
evaluating a plethora of educational, health, and human services programs for children, youth, seniors, and family
caregivers. The agency’s annual operating budget is $30.8 million and includes 215 employees.
Specific accomplishment:
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Setting Vision: Developed the county’s five-year (2016-2020) Cradle-to-Golden Years Strategic Plan.
Executive Director (Political Appointment), District of Columbia Office on Aging
2011 to Present
Washington, District of Columbia
Serving under a second administration as head of an agency that is responsible for developing and carrying out a
comprehensive and coordinated system of health, nutrition, education, employment/training, and social services for the
District's seniors, who are 60 years of age and older. Additionally, I oversee the operations of the Aging and Disability
Resource Center that provides information, referral, and assistance to persons with disabilities, seniors, veterans, and
caregivers desiring community-based and home-based services to enhance their quality of life. The agency’s annual
operating budget is $44.5M and includes 500+ government and community-based organization employees and 600+
volunteers who carry out the agency’s work.
Specific accomplishments:
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Setting Vision: Developed the Mayor’s 5-year Community Living/Long-Term Care Strategic Plan, which has led to
transforming Washington, D.C. into an age friendly city with increased access to home and community-based
services and supports.
Cost Reduction: Saved the District’s Medicaid budget nearly $5 million in one year by transitioning residents from
costly nursing home stays back into the community and secured home and community-based services for them.
Culture Change & Customer Service: Championed the effort in changing the organization’s culture from an
agency that lacked accountability and delivered poor customer service to an agency that is highly responsive and
committed to meeting its mission. This is evident in the agency receiving only monthly grades of “A” on the District
of Columbia’s government customer service satisfaction surveys.
Advocacy & Stakeholder Engagement: In collaboration with the Mayor’s leadership team, the legislative branch
of government, advocacy groups, and seniors, I was successful in growing the agency’s workforce by 148% and
the budget by 51% in three years. Established the agency’s first ever Mayor’s Senior Symposium as a way to
educate seniors and other stakeholders about issues impacting seniors and promote senior advocacy.
Policy Development: Led the District’s effort in implementing the Silver Alert notification system, which is
designed to alert public safety and transportation personnel and the public about missing seniors. The system has
been very successful at bringing seniors home quicker and safely. Championed the effort to transform
Washington, DC into an age-friendly city that is inclusive and accessible for all residents, workers, and visitors.
Acquisition: Streamlined the District’s senior nutrition program by collaborating with the Department of Health in
assuming control of the Commodity Supplemental Food Program and Seniors Farmers Market Nutrition Program,
which have a combined operating budget of $1M. Also, acquired the District’s nursing home transition program
from a sister agency, which decreased transition time for residents by nearly six months.
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Innovation: Established the following new programs within the agency: Nursing Home Transition Program,
Volunteer Ambassador Program, Afterschool Intergenerational Program, Call-In-Talk Line, Senior Home Repair
Program, and the Falls Prevention Home Assessment Program.
Systems Change: Overhauled senior transportation in the District of Columbia, which led to a 3-week reduction in
wait time and increased access to new destination points throughout the city. Decentralized the District’s Agency
and Disability Resource Center, which resulted in an 800% improvement in access points for customers seeking
long-term services and supports.
Guest Lecturer, The Catholic University of America (School of Nursing)
2011 to Present
The George Washington University (School of Public Health and Health Services)
The American University (School of Education, Teaching, and Health)
Washington, District of Columbia
Lecture on programs, laws, policies, and issues related to the long-term services and supports system.
Adjunct Professor
2005 to Present
Walden University
Washington, District of Columbia
Develop courses and facilitate face-to-face and online learning for students pursuing a Master’s and Doctoral degree in
health policy, health care administration, and public health administration.
Director, National Aging Information & Referral Support Center
2010 to 2011
Senior Policy Advisor, National Association of States United for Aging and Disabilities
Washington, District of Columbia
Established strategic partnerships, increased the organizations’ presence nationally, and secured major funding for
program development and sustainability. Provided technical assistance on aging policies and program priorities to
State Secretaries and Directors of aging departments. Directed the National Aging Information and Referral Support
Center, a federally funded technical assistance resource center designed to bolster consumers’ access to long term
services and supports.
Specific accomplishments:
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Grant Writing: Secured $4.3 million in federal grant funding in my first seven months.
Program Development and Training: Developed a pilot Information, Referral, and Assistance (I&R/A) training
program for volunteer seniors.
Marketing & Outreach: Increased state government agencies and nonprofit organizations’ participation on
monthly technical assistance calls by 50%.
Supervisory Public Health Analyst
2008 to 2010
Aging and Disability Resource Center (ADRC)
Washington, District of Columbia
Tasked with strategic planning and day-to-day oversight of operations, quality client service, employee satisfaction,
interagency collaboration, and financial management. Responsible for a staff of 16 employees consisting of intake
workers, social workers, psychologist, outreach coordinators, public affairs specialist, employment counselors,
vocational counselors, administrative assistant, and a housing coordinator who assisted clients with securing public
health benefits and social services and private insurance and other services.
Specific accomplishments:
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Grant Writing: Secured $1.2 million in federal funding from the US Department of Health and Human Services in
approximately 14 months.
Operational Planning & Execution: Led an unprecedented effort to house 25 homeless seniors into permanent
supportive housing in less than two months.
Health Education: Launched the District’s Long-Term Care Awareness Campaign that increased the public’s
awareness about planning for future long-term care needs, options, and services. Resource materials were mailed
to over 80,000 households.
Health Insurance Specialist and Organization Development/Management Consultant
2003 to 2008
Centers for Medicare & Medicaid Services (CMS)
Baltimore, Maryland
Tasked with the development and implementation of federal legislative and regulatory policies and processes related
to the health quality and safety regulations, policies, and procedures for health care facilities. Additionally, assigned to
developing, directing, and delivering interventions and programs across the agency that aligned with the overall goals
of the US Department of Health and Human Services.
Specific accomplishments:
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Policy Development: Established the selection protocol for State’s participation in the National and State
Background Checks pilot program, which was enacted by the Medicare Prescription Drug, Improvement, and
Modernization Act (MMA) of 2003. Developed policy and protocol regarding termination of Medicare-covered
provider services in nursing homes.
Program Sustainability: Secured funding for nursing home providers who participated in the Nurse Aide Training
and Competency Evaluation Program which is funded by Titles XVIII (Medicare) and XIX (Medicaid).
Organizational Development: Successfully led numerous departments in developing operational plans that
aligned with the Administrator’s five-year strategic plan.
Interim Chief Operating Officer
2001 to 2002
Providence Medford Medical Center
Medford, Oregon
Tasked with the oversight of operations, quality, productivity monitoring, employee satisfaction, vendor distribution, and
fiscal management. Responsible for balancing budgets for 14 clinical and ancillary departments estimated at nearly
$50 million.
Specific accomplishments:
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Budget Management: Identified specific areas for quality improvement and implemented recommendations that
brought departments within budget parameters.
Process Reengineering: Restructured the Nutritional Therapy Department, which improved productivity and
employee satisfaction, thereby reducing departmental expenses by approximately $50,000 in one year. Improved
human capital processes between the sterile processing, pre-operative, and surgical units that led to improved
employee satisfaction based on qualitative data from managers and staffs.
Interim Director of Quality Management and Administrative Resident
1999 to 2001 and 2002 to 2003
Carolinas HealthCare System
Charlotte, North Carolina
Tasked with providing project management and leadership support in the coordination and implementation of a newly
formed entity of a major health care system.
Specific accomplishments:
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Resource Development: Developed a hiring pool of nursing personnel to fill vacancies on a temporary basis.
This enabled the facility to terminate its relationship with a staffing agency that charged high premiums for staffing
our positions.
Quality Improvement: Reduced patient injuries by 7% by implementing a quality assurance tracking system.
VOLUNTEER ACTIVITIES
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2013 to Present, Parent Teacher Association President, Langdon Education Campus
2013 to Present, Board Member, American Society on Aging
2011 to Present, Advisor, National Eldercare Locator Advisory Committee
2011 to Present, Treasurer, Church Without Walls Ministries
2010 to Present, Vice President, District of Columbia Center for Independent Living
2010-2013, Board Member at Large and Public Policy Committee Chair, Alliance of Information & Referral
Systems
2010-2012, Advisor, Geriatric Resources for Assessment and Care for Elders (GRACE) National Advisory Board
2009-2010, Grant Reviewer, US Administration on Aging, Reviewed the Community Innovations in Aging in Place
and the Aging and Disability Resource Center Grant Proposals
2003-2007, Lay Speaker, Emmarts United Methodist Church
FUNDED COOPERATIVE AGREEMENTS AND GRANTS
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Strengthening the Aging Network: An Opportunity for Training and Evaluation Cooperative Agreement
(Author). (2010-2011). US Department of Health and Human Services. $500,000.
National Aging Civic Engagement Technical Center Cooperative Agreement (Co-author). (2010-2013). US
Department of Health and Human Services. $2,900,000
National Aging I&R Support Center Cooperative Agreement (Author). (2010-2013). US Department of Health
and Human Services. $900,000.
Aging and Disability Resource Center Grant (Co-author). (2010-2013). US Department of Health and Human
Services. $750,000.
American Recovery and Reinvestment Act Communities Putting Prevention to Work Chronic Disease SelfManagement Program Grant (Co-author). (2010-2013). US Department of Health and Human Services.
$50,000.
Lifespan Respite Care Program Grant (Author). (2009-2012). US Department of Health and Human Services.
$250,000.
Own Your Future Long-Term Care Awareness Campaign Cooperative Agreement (Co-author). (2008-2009).
US Department of Health and Human Services. $150,000.
INDUSTRY RESEARCH
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Durham, P., Gilini, M., Jones, R.M., Soto, S.L., Thompson, J.M., & Villareale, M.F. (2014). Never too old for a
family: Adopt older youth. Washington, D.C.: The Metropolitan Washington Council of Governments.
Thompson, J.M. (2014). Modernization of the District’s senior wellness centers. Washington, D.C.: District of
Columbia Government.
Thompson, J.M. (2006). Nurse managers’ participation in management training and nursing staffs’ job satisfaction
and retention. Dissertation Abstracts International, 67(08), B. (AAT No. 3230066)
PROFESSIONAL TRAINING AND DEVELOPMENT
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Minister in Training Program – City of Refuge Christian Fellowship, Largo, Maryland (2015-2017)
Regional Executive Development Program – Metropolitan Washington Council of Governments/George
Washington University, Washington, District of Columbia (2013-2014)
Myers-Briggs Type Indicator Qualifying Certification – Otto Kroeger Association, Fairfax, Virginia (2006)
Project Officer Training Certification – U.S. Department of Health and Human Services, Baltimore, Maryland
(2005)
Federal Career Internship Program in Health Policy – Centers for Medicare & Medicaid Services, Baltimore,
Maryland (2003-2005)
Administrator-in-Training in Nursing Home Administration – Providence Health System, Seattle, Washington
(2002)
Post Graduate Administrative Fellowship in Hospital Administration – Providence Health System, Portland,
Oregon (2001-2002)
Administrative Residency in Post Acute Care Services – Carolinas HealthCare System, Charlotte, North
Carolina (2001)
Administrative Internships in Organization Development and Quality Management – Carolinas HealthCare
System, Charlotte, North Carolina (2000)
EDUCATION
Doctor of Philosophy in Health Services
Walden University, Minneapolis, Minnesota
Master of Business Administration
Webster University, Columbia, South Carolina
Master of Arts in Health Services Management
Webster University, Columbia, South Carolina
Bachelor of Science in Biology (Psychology Minor)
University of South Carolina, Columbia, South Carolina
PROFESSIONAL DESIGNATIONS
 2015, Certified Information & Referral Specialist in Aging/Disabilities (CIRS-A/D), Alliance of Information & Referral
Systems
 2014, Certified Public Manager (CPM), Metropolitan Washington Council of Governments/George Washington
University
 2009, Fellow of the American Academy of Medical Administrators (FAAMA)
 2004, Certified Lay Speaker, United Methodist Church, Baltimore-Washington Conference
PROFESSIONAL MEMBERSHIPS
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International City/County Management Association
American Academy of Certified Public Managers
American Society for Public Administration
American College of Healthcare Executives
American Academy of Medical Administrators
American College of Health Care Administrators
National Association of Health Services Executives
American Public Health Association
American Society on Aging
Gerontological Society of America
SELECTED AWARDS
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2014, Langdon Education Campus Superman Father of the Year Award
2012-2014, Mayor’s (Washington, D.C.) One Fund Campaign Highest Individual Benefactor Award
2012-2013, District of Columbia Government Agency Award for Customer Service
2011-2012, Mayor’s (Washington, D.C.) Achievement Award for Excellence
2003-2006, Walden University’s National Public Service Fellowship
2004-2005, Centers for Medicare & Medicaid Services, Survey and Certification Group, Special Achievement
Award and Cash Award for Outstanding Performance