Zipwhip Real Estate
Case Study:
Chase N’ Rainbows
Maui, HI
Introduction
Results
Chase N’ Rainbows has been a Zipwhip
customer for over 3 years, providing luxury
and affordable condos to Maui vacationers.
Guests text them for information like lock box
code, wi-fi password, and suite number.
Before Zipwhip, Chase N’ Rainbows staff used
their personal cell phones to text. As a result,
staff had guests texting and calling with
questions, comments, and concerns late into
the evening. There had to be a better way to
provide personal service via text but also
retain work-life balance.
Chase N’ Rainbows saves time and money
every day with Zipwhip. Unlike before, the
workload only requires one rep to devote 30
minutes per day to scheduling texts, or 3.5
hours per week. In other words, reservationists
now have an additional 14 hours per week to
spend doing their
job making sales
“Just a reminder, your
calls, rather than
checkout is 12:00 pm.”
confirming
checkouts.
Challenges
Before Zipwhip, Chase N’ Rainbows front desk
reservationists were calling each guest the day
prior to checkout to verify what time they would
be departing. This task required five reps to
devote 30 minutes each day to phone calls,
amounting to 17.5 hours per week spent
confirming reservations.
The Hawaiian islands experience weather
threats such as hurricanes, tsunamis, and high
winds. In these emergency situations, Chase N’
Rainbows is responsible for alerting all guests
of the emergency and communicating the
appropriate course of action to ensure safety. In
the past, Chase N’ Rainbows staff would have
to make upwards of 225 phone calls. As you
can imagine, this was extremely taxing, and
actually getting ahold of 225 people was nearly
impossible.
Zipwhip has proven to be a huge bonus for
relaying information quickly or sending
warnings during emergencies. Chase N’
Rainbows can now send out Group Text*
messages alerting patrons of weather changes
and information on what to do. Whereas before
they would have to make 225 calls, they now
send a group text to contact these guests with
vital, life-saving info.
Help! I broke the air
conditioner :(
Most importantly,
guests love texting -they find it “cool” that
they can reach Chase
N’ Rainbows via text -I just called maintenence.
especially on
They’re on the way!
vacation, when they
don’t necessarily
want to talk to someone on the phone. Staff
love Zipwhip, too -- it’s easy to use and efficient,
and prevents them from getting those late night
calls and texts on their personal cells.
Zipwhip lets businesses add texting to their
existing landline, VoIP, and toll free numbers so
customers can choose to text or call, and our
software makes it easy to handle text message
conversations at scale.
Megan Mason
Text or Call
206.816.3527
[email protected]
www.zipwhip.com