Send us your spam!
All Anti-Spam services let some spam through. Often it is subjective – you may think that it is
spam but others may not. However, from time-to-time you may receive and email that you
believe should have been blocked, please forward the email to [email protected] and we will
tune our service to better recognise spam.
Note that this does not necessarily mean that all similar, future messages will be blocked, but it is contributing to
the spam identification process.
Webroot have an automatic feedback mechanism that allows you to submit misclassified messages directly into
the spam classification service. Spam messages that you send us will be fed directly into the anti-spam training
systems, ensuring that current and future variants of spam messages are detected and blocked by the filtering
service before entering your network.
Due to the specific nature of spam, it is very important that our systems are able to analyse as much of the mail
as possible. In particular, it is important that we receive the spam message back in its original form. For these
reasons, the message must be submitted by yourself as a forwarded message attachment, and not as forwarded
text, which tends to be the default for many mail clients with the Internet / message headers pasted into the
forwarded email. Unfortunately, any messages not in the correct format cannot be processed.
Obtaining the message headers in outlook 200x Æ:
Open the offending email message fully
Click on View Æ Options, the following screen will appear
Copy the entries in the internet headers: (click
mouse over the box and press Ctl and A
simultaneously to select all the entries)
Close this box, close the spam message
Create a new message or forward the original
spam message
Address it to [email protected]
Paste the headers into this new message
If not using the forwarding option to attach the original email, Drag and drop the original spam
email into the new message
Send the message.
Outlook configuration Options
You can send Mail as forwarded attachment or forward the original
email; in either case, we request that you copy out the
internet/Message headers of the email and paste them into your
forwarding email
You can change your options so when forwarding any message it is
sent as an attachment
This change is made in the following location:
Tools Æ Options –Preferences Tab Æ E-mail Options
Second half of the box, ‘On replies and forwards’ change the option
if not already set to ‘When Forwarding a message – Attach original
message’ – save the settings.
When you next forward any email, you will see the message
appear as an attachment.
Spam Feedback System
When you first submit an email for analysis by our services, you will receive an auto
response;
Thank you for submitting spam messages to the Spam Feedback System. This is an
automatic feedback mechanism that allows you to submit misclassified messages directly
into the spam classification service. Spam messages that you send us will be fed directly
into the anti-spam training systems, ensuring that current and future variants of spam
messages are detected and blocked by the filtering service before entering your network.
Submitting Mail to the Spam Feedback System using
Common Mail Clients
Please use the following guidelines for future submissions to the Spam Feedback
System, which are dependant upon the mail client that you use. In each case, please
ensure that the original message headers are included into the body of the forwarded
email.
Microsoft Outlook and Outlook Express
To use Microsoft Outlook and Outlook Express to submit feedback:
1. Launch Outlook
2. Open a new message window by clicking on the New button on the Outlook
toolbar or choose File > New > Message from the menu options.
3. Drag the misclassified message(s) onto the new message window to attach them. The
user will see a + sign by the mouse icon to indicate the message will be copied into
the new message.
4. Send the new message containing the attachments to the appropriate email
address provided to by your service provider, i.e., send the spam to the email
account set up to receive spam feedback, etc. Please contact your service
provider for the email addresses that are used for Spam Feedback submission.
([email protected])
Mozilla Thunderbird
To use Mozilla Thunderbird to submit feedback:
1. Launch Thunderbird
2. Open a new message window by clicking on the New button on the Thunderbird
toolbar or choose File > New > Message from the menu options.
3. Drag the misclassified message(s) onto the new message window over the
header/attachment area of the message to attach them. The user will see a +
sign by the mouse icon to indicate the message will be copied into the new
message.
4. Send the new message containing the attachments to the appropriate email
address provided to by your service provider, i.e., send the spam to the email
account set up to receive spam feedback, etc. Please contact your service
provider for the email addresses that are used for Spam Feedback submission.
([email protected])
Eudora for Windows or Mac
To use Eudora to submit feedback:
1. Launch Eudora
2. Locate the message to be submitted and save as a file. From the menu bar
choose File>Save As. Note the location of the saved file. The file name will
match the subject line by default.
3. Open a new message window by clicking on the New button on the Mail
toolbar or choose File > New > Message from the menu options.
4. On the menu bar, choose File > Attach File. Navigate to the location where
the offending message was saved, select the file, and click on the Choose
File button.
5. Send the new message containing the attachments to the appropriate email
address provided to by your service provider, i.e., send the spam to the email
account set up to receive spam feedback, etc. Please contact your service
provider for the email addresses that are used for Spam Feedback submission.
([email protected])
Apple Mac Mail
To use Mac Mail to submit feedback:
1. Launch Mail
2. Locate the message to be submitted and save as a file. From the menu bar
choose File>Save As. Note the location of the saved file. The file name will
match the subject line by default.
3. Open a new message window by clicking on the New button on the Mail
toolbar or choose File > New > Message from the menu options.
4. On the menu bar, choose File > Attach File. Navigate to the location where the
offending message was saved, select the file, and click on the Choose File button.
5. Send the new message containing the attachments to the appropriate email
address provided to by your service provider, i.e., send the spam to the email
account set up to receive spam feedback, etc. Please contact your service
provider for the email addresses that are used for Spam Feedback submission.
([email protected])